Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommended for feature comers looking for temperature room storage with great customer employees at location, which will be by Washington and short Ridge in that area Thorton gas station in crew car wash great plays U-Haul highly recommended
STEVEN REYNA
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Albert Almonte
Rating:
5.0
The lady at the front desk was super nice and helpful
AUBREE MCCANN
Rating:
3.0
The clerk assigned my a truck that was blocked in by two other trucks. I walked back to the customer service center, told the clerk, truck was blocked in, and could they move the other truck so I can leave. The clerk can't find the keys to the other truck. The clerk assigned me other truck that was at end of the roll of parked trucks so I could leave. That place was so unorganized.
Dawn Ibekwe
Rating:
3.0
Manager was rude "Pat or Pam" not sure of the name was very condescending and rude. When I asked why a second phone number was needed. She stated that if I didn't like it I should take my business someplace else. Not very user friendly.
MICHAEL VERHINES
Rating:
5.0
Customer did not leave a comment.
Tamara Herring
Rating:
5.0
The only thing that I felt wrong with the U-Haul was that the driver window would not roll down.
MARSEILLES SHORT
Rating:
5.0
The staff was polite and helpful.
Mandy Sullivan
Rating:
5.0
Customer did not leave a comment.
Marquis Williams
Rating:
1.0
Customer service horrible.
Marshall Schumpert
Rating:
5.0
So easy to get in and out. The location was perfect for my needs. The check-in/drop off was seamless and fast.
John Mattingly
Rating:
4.0
It wus very good.
Cierra Hughes
Rating:
4.0
Customer did not leave a comment.
Richard Bird
Rating:
5.0
Customer did not leave a comment.
lisa jordan
Rating:
5.0
Customer did not leave a comment.
DAVID JACOBSEN
Rating:
1.0
Poorly maintained equipment that had no business on the road. Rental agent was surly and a bitch. Next time, Penske!!!
Robert Hostetler
Rating:
5.0
JesUsIsTheAnswer 📖🙏
The word of God declares, “He that saith, I know him, and keepeth not his commandments, is a liar, and the truth is not in him. But whoso keepeth his word, in him verily is the love of God perfected.” It is not enough to nominally assent to the truth, we must have its principles interwoven with the life, and wrought into the very character. We may well be afraid of any class who refuse to compare their faith and doctrine with the Scriptures. There is safety alone in taking the Scriptures as our rule of life, and as the test of our doctrines. Martin Luther exclaimed, “The Bible, and the Bible alone, is the foundation of our faith!” Our work is to hold up the law of God; for Christ has said that “it is easier for heaven and earth to pass, than for one tittle of the law to fail.” He has said, “Blessed are they that do his commandments, that they may have right to the tree of life, and may enter in through the gates into the city.”
James Williams
Rating:
4.0
Customer did not leave a comment.
cheri mayer
Rating:
5.0
Great service and fast installation. Don't see any way to improve.
Eugene Phillips
Rating:
5.0
Customer did not leave a comment.
ALEX HAYES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
annette Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Hurt
Rating:
5.0
Customer did not leave a comment.
EMERSON AVE BAPT CHURCH
Rating:
4.0
The drop-off experience was fine but the fact that our storage unit is inside the building and down a hallway was discouraging. It was extremely difficult to unload.
Jennifer Niedosik
Rating:
1.0
I set up an online reservation to have to still go in the location and be treated so poorly because they didn't have a Self Check services. I waited in line and was late picking up my rental that cause me to be late with my moving on January 29th. The elder clerk was utterly rude and I hope not to come to his location in Indianapolis again. Why would you have customers set up online a self checkout to still have to come in and do the process all over again. A Humiliating experience ever.
Yolanda Lamar
Rating:
4.0
The representative went above and beyond to assist me with my rental. I initially reserved from the Pendleton Pike & Shadeland location but they didn't have a truck available. So a rep found a truck at this location, extended my reservation and was very pleasant thru the whole experience. This came after searching 1.5 hrs for a truck the night before at that same location smh! My only thing was I didn't see a key return box (which was no big deal), so I put the key back in the lockbox. Thank you for GREAT customer service!
WILLIAM BROWN
Rating:
5.0
My move out date wasn’t on the 2nd tho.
VIctoria White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julian D Ocampo Gonzalez
Rating:
3.0
Customer did not leave a comment.
Paige Armstrong
Rating:
5.0
Everything was great
Vanessa Cooper
Rating:
3.0
That was the most old equipment I have ever drived
It was pathetic
Smoking all over and it has made me sick from inhaling the smell from the engine
eric shihemi
Rating:
5.0
Customer did not leave a comment.
Michael Kelshaw
Rating:
5.0
Customer did not leave a comment.
Derrick Collins
Rating:
4.0
How more people. It was only 1 person working and my reservation was for 4pm, but nobody was available to check me in until 4:30pm.
Nykkitra Fleming
Rating:
3.0
The truck I was given should not have been on the road. It was faulty and dangerous in several ways, beginning with starting the engine. The ignition switch was difficult to turn. Once started, the gear selector was so inaccurate it had to be reset continuously so that it was in D not N. There was a loud whining from either transmission or engine, and at times the engine/transmission struggled to shift to the next gear, running in a lower gear. If there was a cause for excess fuel consumption, this was it.
The odometer light was dim and hard to read. I could not adjust the door mirrors for my vision, so guesswork often to know where a following vehicle was. The front end suspension was completely shot, I'd say, as every bump, road hole or turning of the steering wheel could cause wiggle and bounce. The position of the steering wheel in straight line driving was about 30 degrees off.
The the overhead cargo gate would not latch sometimes. When I stopped to refuel, I discovered that the gate had rolled up, the cargo exposed, and the pull-out ramp had extended more than half way. I attempted to call Uhaul during the trip to the destination (check your records) but was handed off to another party about 3 times, with no contact with a live voice.
Then, when I returned to the Uhaul dealer the next day, having returned after closing, according to the employee at 6:55, the employee who reviewed the rental could not explain why I was not emailed the documents. WHY? BECAUSE THE PERSON WHO COMPLETED THE CONTRACT ENTERED MY EMAIL ADDRESS AS rldefour@alumni.iu.edu, instead of rldufour@alumni.iu.edu. Twice I told her the correct spelling and she botched. Only then were the documents sent.
The total cost of the rental charges of $133 should be refunded, and whoever cleared the truck as roadworthy should be terminated. Richard L Dufour
Richard Dufour
Rating:
3.0
Recept upon returning
david fleming
Rating:
5.0
Very nice and clean
ALEXIS PORTER
|
First Impressions
Rating:
3.0
The pictures posted by Uhaul is nothing like the truck it had dents and scratches. Please be honest with your pictures because your picture shows that the truck was new and it's not.
Banita Brown
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER WILSON
Rating:
5.0
Customer did not leave a comment.
Robert Morgan
Rating:
5.0
Super nice pickup truck i rented! Along with a tow dolly. The truck felt sturdy and got the job done.
Patrick Peacock
Rating:
3.0
Customer did not leave a comment.
Courtney Thompson
Rating:
4.0
I didn't get any names but the man who checked my keys out on 2/24/24 at 10am was very nice and professional. The older lady who was there that same day around 2pm was not so much. Not at all friendly, nice or professional. Also this place didn't have a key lock box like the last one I went to, that was so much more convient. Thank you.
JACKIE MONTANTES
Rating:
1.0
I didn't have a very good experience. I had to wait at least 45 minutes. The person in charge couldn't get her mechanical device to work to check me in. It seems like none of them were working then I had to find my own truck in the parking lot. Very upsetting. Handed me the key and told me it's out there in the parking lot. Look up the numbers you know how many trucks were out there? Several!! obviously no help. I walk back in to see if I could get somebody to help me to find my vehicle. No help around so I walked back out and finally found it 😡. No service at all. I thought they would bring my vehicle up to me and make sure I understood everything about it but I guess theirs no service anymore very upset
Mike Mohr
Rating:
5.0
Fantastic process and customer service!
Christopher Moran
Rating:
4.0
Customer did not leave a comment.
Michael Schlebecker
Rating:
3.0
Ensure the managers train employees and treat them with respect. One manager was very rude to the employee checking my equipment in.
Daniel Nordmeyer
Rating:
5.0
Customer did not leave a comment.
Theresa Massingale
Rating:
5.0
Customer did not leave a comment.
Michael Schlebecker
Rating:
5.0
Customer did not leave a comment.
Doris Vicars
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jerome Price
Rating:
5.0
This location was fast and seamless. They were excellent like we have encountered in all of our past experiences with U-Haul
Ronnie Abner
Rating:
5.0
No improvements needed
edward maranda
Rating:
5.0
Customer did not leave a comment.
LAZARO ALEJANDRO
Rating:
5.0
We reserved a 10 x 10 but they did not have it so they gave us two units for the same price… Thank you for that
William Kinney
|
Online Move In
Rating:
5.0
Good service
Nitza Diaz
Rating:
5.0
easy to return the trailer. I was happy they were open on Sunday.
Janet Murphy
Rating:
4.0
Great service. No improvement needed.
Kalicia Hedrick
Rating:
5.0
Nothing. As always, crew was great and respectful. Store and lot was clean. The truck was clean and drove smooth. Due to the great service and cleanliness, my truck I got wasn’t at a full tank but I went ahead and returned it at full. Mr. Rice was great yet again, Pam the GM is an awesome lady. Keep up the great work folks!
ps. This is random but I collect hats can I PLEASE have a uhaul bucket hat?! Haha
All jokes aside, I will always recommend this location.
William Bryant
Rating:
1.0
I tried to do the mobile pick-up. I followed all of the steps; I never received a call from the U-Haul Representative to complete the pick-up. In turn, I had to go in the store to complete the pick-up.
The return was unnecessarily lengthy. There were several team members that walked past me during the return and did not assist me after waiting at least 10 minutes. I, In turn, completed a mobile return and while attempting to return the keys; I was approached by a man that did not work there to tell me that I couldn’t return the keys in the drop box. He was actually visiting someone that worked there.
This location is poorly managed and unprofessional. I have visited this location on two other occasions with unsatisfactory outcomes, this will be my last.
Tameka Jones
Rating:
5.0
Customer did not leave a comment.
william brinston
|
First Impressions
Rating:
4.0
Lots of equipment, friendly and helpful staff, didn’t have to do a thing. Thanks
Michael Schlebecker
Rating:
5.0
Clean thr windshield!
William Ramsey
Rating:
5.0
Customer did not leave a comment.
Louwanda Dixion
Rating:
3.0
Make sure the gas is put back on 1/2 tank . The cargo van I received was not on 1/2 tank . I didn’t use much gas. I put gas back in that I used , so put it back to where it was when I received it , I got charged for it I assume and I returned van well before my expected time.
Destinee Commodore
Rating:
5.0
Customer did not leave a comment.
CECILIA DIOP
|
Overall Experience
Rating:
3.0
I was charged for gas that was not needed. I took pictures of the miles until empty and left it with almost 10 more gallons than when I picked it up but was charged a $30+ dollar fee anyway
Bristi Cornelius
Rating:
4.0
First trailer was defective. Switched trucks to a dirty nasty truck then figured out was trailer. Went back to first truck with new trailer. Problems getting site to upload pics of damaged tailgate. People were great but to hour and a half after checkout to get on way. Final equipment was good just took awhile to get sorted out People were very nice though.
Matt Dehn
Rating:
5.0
Mr. Rice was an awesome dude. He was kind and super quick with the process. He had a Store Manager/GM attitude. If y’all don’t give him a raise or promote him you’re missing out on a very strong individual. Overall clean store and truck. Thank you!
William Bryant
Rating:
5.0
Customer did not leave a comment.
Cassandra Whitten
Rating:
5.0
Customer did not leave a comment.
Teneka Jackson
Rating:
2.0
The truck was very shaky with poor maintenance and y’all had the nerve to charge me 100 dollars
Kyeshia Collier
Rating:
5.0
Customer did not leave a comment.
Lawanda Dixion
Rating:
5.0
Good service and the gentleman that helped was wonderful.
Druenetta Mason
|
First Impressions
Rating:
5.0
Fast, easy process and the 2 gents I met were super friendly.
Ryan Gadberry
Rating:
5.0
We love Wendy and the others. They are great!
Thanks Y'all!💖
thomas ridley
Rating:
5.0
Customer did not leave a comment.
Jack Dillon
Rating:
5.0
Thanks
James Wise
Rating:
3.0
The staff is great they were pretty helpful guys
“, the manager, Pam, she needs constructive criticism. She seems pretty hateful at her job and will kill the vibe pretty quick with her customers.”
Matthew Arguilez
Rating:
5.0
Customer did not leave a comment.
Shaun Schafer
Rating:
4.0
Customer did not leave a comment.
Jamel Wofford
Rating:
5.0
Customer did not leave a comment.
Esmeralda St
Rating:
1.0
I was charged twice on my card
Stephanie Pepper
Rating:
5.0
The gentleman that helped me all week was very helpful very very helpful can't think of his name but he helped me out and then so that the other people that when I call in there it would go somewhere else so everybody was a very good help to me I appreciate it
Perry Tucker
Rating:
5.0
Customer did not leave a comment.
charles matthews
Rating:
3.0
Customer did not leave a comment.
Elizabeth Graves
Rating:
5.0
Customer did not leave a comment.
Esmeralda St. Clair
Rating:
4.0
My initial reservation was messed up. I was supposed to pick up at a location on the south side of the city. I had to call for assistance and was told I would need to drive to the east side of the city (E Wash location). Once I got there, as always, the staff at E. Washington is always on point. They are there to help and it shows.
Vehicle Issues: Right rear tire light was on for having not enough pressure. Oil change due light was also on. Side door was closed but the light was on also. Vehicle drove and handled great though. And was perfect for what I needed.
Eric Heavrin
Rating:
1.0
I literally tried to get in contact with this u haul place about my stuff being auctioned off and no one never answers, and they literally sold all my things without me signing off on it. Now I owe for my storage unit over 500$
KYLA JOHNSON
|
Overall Experience
Rating:
3.0
Make sure paperwork is correct. Make sure trucks have gas. Also make sure trucks are cleaned and make sure customer service is attentive to customer needs.
Mornice Chest
Rating:
1.0
Worst experience
PENTAPATI SRI RAM GANDHI
Rating:
5.0
Customer did not leave a comment.
Melanye Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Meyer
Rating:
3.0
The prices was way to high from what I did on the app. I feel I over paid.
Kendra Cook
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
courtney driver
Rating:
5.0
Customer did not leave a comment.
Lauren Gorton
Rating:
5.0
Customer did not leave a comment.
Deborah McGee
|
First Impressions
Rating:
3.0
There are not enough workers at this location, but all the workers I dealt with are extremely friendly, helpful and professional.
Truck cab smelled very strongly like cigarette smoke. Truck ran pretty rough like it hadn't been maintained well.
Vanessa Bryant
Rating:
5.0
Great experience! I would definitely use the box system again.
Susan Fenning
Rating:
4.0
The staff was friendly and helpful. The truck had some body damage, which made it look pretty run down, and there was some kind of service light on. But, overall, our experience was good and I would recommend this location. Thanks
marilyn rouhselang
Rating:
5.0
Customer did not leave a comment.
Casey Hooker
Rating:
5.0
Customer did not leave a comment.
Lance Mann
|
Overall Experience
Rating:
5.0
Employee's are very nice and professional.
Angie Roberson
Rating:
5.0
Outstanding service 360 degrees!!@
Herbert Blakey
Rating:
5.0
Customer did not leave a comment.
Penny Gilbert
Rating:
1.0
Unresolved issue. Should have been charged 60.00 and 612. Taken from bank account. 3 hour rental plus 35 miles driven in a pickup truck !?!?!
Paula Sweazey
Rating:
5.0
Customer did not leave a comment.
carla stanciel
Rating:
3.0
There were gnats all over the place.
Someone had been allowed to have a really smelly unit that was quite offensive.
I even heard a person snoring in one for hours even though the units appeared to be locked.
Sharon Wynette Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vesper Landin
|
Online Move In
Rating:
5.0
It was exactly what we needed. Everything was great.
Charles Alexander
|
Overall Experience
Rating:
4.0
The app is not very efficient for scheduling a truck rental. I scheduled six hours on the app and went to pick up the truck and was told I could only have it for four hours
Crystal Black
|
Online Move In
Rating:
5.0
Love this place 🤓 knowing that my all my belongings will be safe insecure thank you so much U-Haul 😘❤️💯🙏
Carmen Dyson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan Quinn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arthur Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hiram bankhead
|
First Impressions
Rating:
4.0
The staff was great except for the 1 staff member who never walked me back to my storage unit. He just gave me a map to my actual unit for me to figure out on my own.
Jermaine Couch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kikisha underwood
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tyler Gwynn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariana Harris
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JEANINE ADKINS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tony Reed
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen Pearson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan Muse
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CANDACE PATTERSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Alvear
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Franklin
|
Overall Experience
Rating:
2.0
Your system was down, I couldn’t access the app and the store couldn’t access my account. I got charged twice and I am still trying to get it straightened out.
tom dohleman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tammy Buennagel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debbie burgin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valencia Russell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brenda reyes
|
Overall Experience
Rating:
5.0
Staff was always courteous and helpful. No problems to report.
DeAnna WARREN
|
Overall Experience
Rating:
3.0
Regular extermination may help control insects, but there were clearly issues with roaches. I would not be comfortable unpacking my boxes indoors out of concern for causing an infestation in my own household.
CATHERINE KERVAN
|
Overall Experience
Rating:
5.0
The space was fine but the facility has roaches
ALONDA GREGORY
|
Overall Experience
Rating:
5.0
Wendy and Matt were incredibly helpful!
Natalie Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard Miles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREG GODBY
|
Overall Experience
Rating:
5.0
Very polite but lost my ID there it wasn’t returned back to me
carmelia eddins-smith
|
First Impressions
Rating:
3.0
Na
Cassandra Young
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
cathy boyd
|
First Impressions
Rating:
2.0
Na
Cassandra Young
|
Overall Experience
Rating:
5.0
Very clean
Ronnie Stone
|
Overall Experience
Rating:
2.0
I have a unit already and needed another well I went in to move things around and found several cockroaches, dead mainly but a few alive too.
Jessica Baird
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter Doyle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen Pearson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Carvoni
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Clarke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron hart
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHAEL OWENS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carl Turientine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Bradley
|
First Impressions
Rating:
3.0
Over charges tolls
$ 1 administration
No good police
It’s stupid
Ricardo Suarez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alberta Morris
|
Overall Experience
Rating:
5.0
I will use this facility again ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!!!!
Susan Harris
|
Overall Experience
Rating:
4.0
I thought I was renting a large unit but, it wasn't large enough.
Carla Sutton
|
First Impressions
Rating:
5.0
Pro rating was discussed. Pls advise if that will be done
Joan Lohr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Betzler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Heywood
|
Online Move In
Rating:
5.0
I Hate Moving, But I Always Use UHaul When I Do,Never Had A Bad Experience
CHERI PORTER
|
Overall Experience
Rating:
3.0
Upper management's responsiveness to calls and emails are very poor.
LARRY THOMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER DEFIORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricardo Suarez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT PHILLIPS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Minerva Castillo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimberly Griffin
|
Overall Experience
Rating:
5.0
Top Shelf
STEPHEN TUTSIE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Justin Calhoun
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Clarke
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob Davis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Micheal wallace
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Arthur Woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanca Serrano
|
Overall Experience
Rating:
3.0
While moving my items from storage I noticed roaches were coming out of another unit.
Lataishia Gilbert
|
Overall Experience
Rating:
5.0
I highly recommend this facility!
keith stiller
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shaunte Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alissa Carroll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Agnew
|
Online Move In
Rating:
5.0
It was so easy and staff was helpful and great everytime!
Tamarq Burris
|
Overall Experience
Rating:
5.0
Thank you 😊
Tellie Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andy Smith
|
Overall Experience
Rating:
1.0
Nobody answers the phone when trying to call. Some of the staff are very rude and disrespectful.
Celeste Horne
|
Overall Experience
Rating:
5.0
This is a great facility and those who work there as well
Augustine Dillard
|
First Impressions
Rating:
5.0
Very friendly n helpful
brenda hill
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Micheal wallace
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shanee davis
|
First Impressions
Rating:
4.0
Pam had helped me tremendously and I thank her so much!!!!
Tina Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Bass
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robbinlynette Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy Robertson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobby Noland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sally Battle
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Crystal Blaisdell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA KINSEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEROME ASH
|
Overall Experience
Rating:
5.0
I will always use U-Haul when needed!
JEROME ASH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Regina Russell
|
Overall Experience
Rating:
4.0
There was a mix up on my final bill but apparently it was corrected.
stacey martin
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
mariah richardson
|
Overall Experience
Rating:
5.0
Only leaving because my temporary storage need ended!!!
carolyn shambaugh
|
Overall Experience
Rating:
5.0
I would recommend U-Haul storage truck rental to anyone
reginald epperson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda hill
|
First Impressions
Rating:
2.0
The overhead doors on the west side of the building were getting damaged regularly. Doors not repaired for weeks. Unloading area difficult too maneuver vehicles in.
Jason Wooldridge
|
Overall Experience
Rating:
1.0
The reservations all always not found in system, second time the link was not helpful.
keshawntae pitts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hunter May
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesenta Coleman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary Jensen
|
First Impressions
Rating:
5.0
Friendly staff
Adonis Brandon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nichole Armstrong
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keith stiller
|
First Impressions
Rating:
5.0
Awesome
Valerie Jenkins-Robertson
|
First Impressions
Rating:
1.0
During my move in my truck was towed in and my possessions and tools and keys were disposed of within 24 hours and the contract signed said that I have 3days to get the stuff. I have made reports and got no results at all. Just the run around..Pam was the acting manager at the time at the east Washington location by the Eastgate mall by short ridge.
Russell Rogers
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mark Morales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Gayles
|
First Impressions
Rating:
5.0
Pam and her team have been great.
I appreciate their commitment to a great experience and I also want to give a special shoutout and thanks to Tony!
Mark
mark calvert
|
Overall Experience
Rating:
1.0
They charge you for things after you have left the facility like why?! I feel scammed!!
keshawntae pitts
|
First Impressions
Rating:
5.0
Excellent
Dollie Whiteside
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
taneka gibson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Curtis
|
Overall Experience
Rating:
5.0
Very clean facility and friendly staff.
Thank you.
SONYA BUTTS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Williams
|
First Impressions
Rating:
5.0
Pam was very helpful
Joni Ratz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carla taylor
|
First Impressions
Rating:
3.0
They were a nice group to work with. I hate the way that some of the customers leave trashy items in the sharing box and out in the hall. Good grip to work with though.
Pamela Green
|
Overall Experience
Rating:
5.0
Great experience in a hectic move
cassandra shipley
|
First Impressions
Rating:
5.0
I had my unit for more than 3 years and would definitely rent again, should I need a storage unit.
Mary Balish
|
Overall Experience
Rating:
5.0
I used this location for storage after a move. Pam, the manager, was especially wonderful to work with and coordinate on the phone. The location is both clean and feels secure. I had no qualms about the security of my items and would use this location again.
HUNTER SIMMONS
|
Overall Experience
Rating:
3.0
The agent that waited on me was nice but need more than one person at the counter need more people there so the phone can be answered and the other person can be helped
jackie parson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Sandlin
|
Overall Experience
Rating:
1.0
The Manager was not informative at all! She was extremely rude. She did not explain anything until I asked her. She was extremely unprofessional. She did not give me the times the storage closed until I asked if it was 24 hrs. Very unhappy experience.
Angela Clinton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sanne Hindes
|
Overall Experience
Rating:
2.0
I asked for a reservation at the facility at the 6500 block of Washington and by the time I checked my email I noticed that my reservation was made at the wrong facility which does not have 24-hour access which was what I was looking for in the first place and when I tried to change to the other facility I was told that they did not have the size of a storage unit that I needed and could not change the price of a larger one to accommodate the price that I had originally been quoted. So not a great experience
Zacariah Hart
|
First Impressions
Rating:
2.0
The staff was rude and the facility is dirty
TIMOTHY PEARSON
|
First Impressions
Rating:
5.0
Put in a clean water drinking machine with cups
Mary Schaffer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anthony Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DeAnna WARREN
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Diawonna Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleb Mcclellan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Delore crume
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rhiannon Sollars
|
First Impressions
Rating:
5.0
Friendly staff members are excellent security
Brian Wilburn
|
Overall Experience
Rating:
3.0
The only complaint is …we were not taken to our unit by staff.. it was confusing and access was an issue.
Kelly Heine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyus Wilkerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Talana Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Sutton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Agnes Gee
|
First Impressions
Rating:
1.0
I was overcharged for this unit. I rented out space and my items was only there for 2days or 3 days tops than I gather everything up and moved into my new home… I continue to receive calls months from the manager. After me telling the manager the unit was empty I was charged for at least 3months of rent while not even occupying the space. This is horrible and I will never go to Uhaul again.
Eric Hornbeak
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JIANLIN WANG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt Schlebecker
|
Overall Experience
Rating:
1.0
One way truck rental includes free storage for one month, once we arrive with a 20ft truck full with 3bdr worth of inventory , the storage they offered was the size of a small closet. I had to locate alternate company storage immediately to empty the truck very disappointed.
Linda Barnett
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robbinlynette Howard
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kimberly Lee
|
Overall Experience
Rating:
5.0
The staff were always friendly and helpful with us this past 16 months.
Thank you and may God richly bless you all.
Daniel Lindsey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carrie campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris alexander
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODY TILFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillian MArtin
|
Overall Experience
Rating:
3.0
I was given the wrong size units from what I was told
WENDY HEADY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce Wiseman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gregory Day
|
Overall Experience
Rating:
1.0
First of all, i didn't move in! They accidentally moved me out of their system. The worst ! Location personnel only call when they want to get paid.. I have called this facility many many times and they route the calls to the national call center. They then call me that Location personnel will call me back. It never happened. They finally call back after the auto pay was cancelled for a storage that I moved out from....which I was calling them about for two weeks. There's more to the story .....Surprisingly.. I received a call whitin a day or two because they accidentally turned off the auto pay from
My second storage that I still have over there...asking me for my credit card!...very incompetent ! Except for one male personnel, everyone else is rude.
Nina Maniquis
|
First Impressions
Rating:
4.0
Thank you for your help 🙂
DOUGLAS TODD
|
Overall Experience
Rating:
2.0
Worst experience ever with your rude people. Tried to call a million times but every phone call was floated to national phone. I was told that the manager was going to return my call. Even regional promised that I was going to be called. I left two messages with manager...no return call. They finally called me because I removed the automatic payment. They tagged my storage ready to be rented on March 14 before I even got a chance to clean and closed it myself. They won't prorated my rent when they chose to tag my unit. They only call when they are not getting paid. They are rude as well.
Nina Maniquis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheri mayer
|
Overall Experience
Rating:
1.0
Infested all my stuff
gloria miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Briana Cox
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ariana Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROLYN GUSTIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LARRY THOMAS
|
First Impressions
Rating:
3.0
I was informed in the emails and texts I received that there would be a lock in the storage unit so I could lock it up once I finished unloading. There was no such thing so I had to go hunting for a lock around town. Not convenient for me, nor was it honest in the communication about the unit. That is the only reason I would not recommend this place to a friend.
Tyler Gwynn
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Samantha Boling
|
Overall Experience
Rating:
5.0
Thank you
SANDRA MURRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marilyon jennings
|
First Impressions
Rating:
4.0
I paid for month of March. Unit vacated by March 5 but no sign of a credit on final statement
Robert Kling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY WHITELOW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julissa Aguilar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA MURRAY
|
First Impressions
Rating:
5.0
I was very happy with my service!
Makenzie Milliman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INDONEESIA DAVIS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Astria Long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell Frazier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kimberly Madison
|
First Impressions
Rating:
2.0
I moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.
James Pohlman
|
Overall Experience
Rating:
5.0
The staff really helped me out and were friendly and fast. The team was very professional and they just don’t know how much they helped me and my daughters.
Thanks from the BRADY Girls!!
MELLANIE FIELDS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Felicia Stokes
|
Overall Experience
Rating:
1.0
My unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken into
Michael Thomas
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TIFFANY THOMAS
|
Overall Experience
Rating:
3.0
Really hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than that
Charles Bodies
|
Overall Experience
Rating:
2.0
I’m extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said ”oh we’re not doing that promotion anymore. They’ll eventually get it off (the website)“ I stated that was why we had picked u-haul but he didn’t seem to care.
Jessica Sunman
|
First Impressions
Rating:
2.0
I asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150.00 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis Indiana
Melissa Gantz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Jackson
|
Overall Experience
Rating:
5.0
Pam was super friendly, and very helpful with knowledge of trucks and storage spaces.
Glenda Jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lenore Depp
|
Overall Experience
Rating:
2.0
I was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanks
Michael Thomas
|
First Impressions
Rating:
1.0
Very upset with my household furniture due to roach infestation we had to trash majority of our TV’s, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as well
Llecenia Malikidogo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris Vicars
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin Edwards
|
Overall Experience
Rating:
5.0
I used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload.
Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others.
Ron Sutton
Indianapolis
R SUTTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAILEY GIESEKING
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GUY SANDERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Stover
|
First Impressions
Rating:
5.0
I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations
She deserves a raise and someone to listen how to make things better.
good job Pam
Roger Rebennack
|
First Impressions
Rating:
5.0
Thanks for all the help!
Makenzie Milliman
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Emilea Byrum
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Walter Shine
|
Overall Experience
Rating:
5.0
Great group of staff!!
Tamika Sudberry
|
Overall Experience
Rating:
5.0
All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.
Ricky Walter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kyle Rowles
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dustin McNary
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha Mccullough
|
Overall Experience
Rating:
5.0
Need to have more bigger flat bed carts. Not enough carts.
GENITA MCKENZIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice Lawson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TIFFANY THOMAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Scott
|
Overall Experience
Rating:
4.0
Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..
Steve Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank Casson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dougetta Oliver
|
First Impressions
Rating:
5.0
Pam and her staff are stellar! They are always pleasant and a pleasure to work with
Kelly Linderman
|
Overall Experience
Rating:
5.0
I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.
GENITA MCKENZIE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pete Sandlin
|
Overall Experience
Rating:
5.0
I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.
Ted Malone
|
Overall Experience
Rating:
5.0
The lady at desk help us so much getting us in.
Savannah Fuhs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dazia Mitchell
|
Overall Experience
Rating:
5.0
I would be back to rent again
Natasha Mccullough
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LONNIE CHAMBERLAIN
|
Overall Experience
Rating:
5.0
muy amable personal
filepe lopez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
D'ARTHUR LLEWELLYN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Frisby
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donnie Webb
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LONNIE CHAMBERLAIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
shantrel lipscomb
|
First Impressions
Rating:
1.0
I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money back
Jake Strand
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer Hornaday
|
Overall Experience
Rating:
5.0
The manager there needs more help. Other than that she'd doing well for what staff she has working.
BRYANT COLL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA KINSEY
|
First Impressions
Rating:
1.0
Pam needs to be fired.
With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again.
That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.
kenneth ensman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Phillips
|
Overall Experience
Rating:
1.0
Tony was rude and inconsiderate and wouldn't listen to my needs.
Kristina Hornaday-Alberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Suzanne Simmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony Reed
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Babett Brooks
|
First Impressions
Rating:
1.0
Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.
David Wonders
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolands Cunningham
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JARRETT HARRIS
|
First Impressions
Rating:
4.0
Did well as could be expected of when they were short staff.
BRYANT COLL
|
First Impressions
Rating:
5.0
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!
Cerissa Evans
|
First Impressions
Rating:
5.0
Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck
NANCY PERALTA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad Stangeland
|
First Impressions
Rating:
5.0
Lots of dolly's available
Made al. The defferenct was awesome I had uhaul and public storage e washington st
It was ok
No carts not 1 4 months never had any
They didn't know where they were
Bever go there again
Thank you for been there in my time of need uhaul was the best
ROBIN McGInnis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sonya Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACKI HATCHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME GONZALES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell Frazier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Goeffery Olley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis Bush
|
First Impressions
Rating:
5.0
Nice and clean. Would recommend.
Kevin Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Dill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tynja Ellison
|
First Impressions
Rating:
1.0
Employees rude and didn’t wear masks.
Access doors to storage units were locked during business hours
Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car
Over priced
Malcolm Armstrong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilynn Callahan
|
Overall Experience
Rating:
5.0
Very kind and helpful.
Frank Casson
|
First Impressions
Rating:
5.0
This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better.
The desk personnel were very friendly and helpful.
David Jacebson
|
Overall Experience
Rating:
5.0
Everything worked out great!
David Lockwood
|
First Impressions
Rating:
4.0
The conversion from the old business into storage facility is very nice!
However, the above average rate per unit will drive me to utilize others as needs change.
I store a lot from time to time! and still have a unit there at this location!
Darrell Frazier
Darrell Frazier
|
Overall Experience
Rating:
5.0
Extremely professional and very nice guys at this location. They go above and beyond.
DEE SANDERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianna Deputy
|
Overall Experience
Rating:
5.0
Super friendly and very professional
Miriam Aitch
|
Overall Experience
Rating:
5.0
Appreciate Pam and all the staff!
Barbara Weatherspoon
|
Overall Experience
Rating:
5.0
The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎
John Prosser
|
First Impressions
Rating:
5.0
Good staff!
Frank Smith
|
Overall Experience
Rating:
5.0
My only concern was that staff were not wearing masks, though there was social distancing at the counter.
Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.