Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker she was very nice and if I need another truck I will come to yall thanks
erika buie
Rating:
5.0
Customer did not leave a comment.
christope dezar
Rating:
5.0
Everything was great!
Richard Mack
Rating:
5.0
Customer did not leave a comment.
tamesea williams
Rating:
5.0
Customer did not leave a comment.
Natalia Mendez
Rating:
5.0
Customer did not leave a comment.
JNae Martin
Rating:
1.0
Got truck loaded and when ready to leave the truck would not start. Called roadside assistance, when they got there they said the battery was dead. They had to go and get a new battery and install. Was down for over 2 hours. I had to pay my moving guys for the time down. Location manager said he couldn’t compensate me anything for the inconvenience of me having to pay my moving guys. When returning the truck the location manager was outside cleaning his personal vehicle.
JENNIFER AFFRONTI
Rating:
5.0
The quaestions are only about the pick up location. Where are the questions about UHaul the company?
The online reservation system does not work ! I followed the instructions which included adding a payment method and my DL number and was instructed to pick up my vehicle using the App. I couldn't figure out how to get the app to work at pick up and had to ask for help and was informed by the receptionist that the app does not work and had to go through the registration process again. Really!
Noel Dennis
Rating:
5.0
Customer did not leave a comment.
christope dezar
Rating:
5.0
Love ❤️
Resha Longstreet
Rating:
1.0
This location has horrible customer service. U-haul had check engine light on and a notification to check cap even though the cap was on tight and secure. Felt like U-haul needed a new transmission. DONT GO HERE!
IVYLYNN REID
Rating:
3.0
Customer did not leave a comment.
William Delgrego
Rating:
5.0
Customer did not leave a comment.
Barry. Scott Borchers
Rating:
5.0
No issues with the facility, and the manager was great to work with.
John Scrivens
|
Overall Experience
Rating:
3.0
Good vehicles
Kalvin Dudley
Rating:
5.0
Everything was great
Ulysses Williams
Rating:
5.0
Great
Antodd Hudson
Rating:
1.0
Not clean U-Haul was full of rodents. Customer service sucks. Everybody needs to be fired. They had a kids running around in the store while they were working they were eating on the clock. Moral Of the story they need a new crew because the ones they have now is very unacceptable.
Quaaneidre Bell
Rating:
1.0
Customer did not leave a comment.
Lee Seward
Rating:
3.0
Customer did not leave a comment.
Joyce Peterson
Rating:
4.0
There was a piece of metal siding hanging off the vehicle on the driver side, as well as a notification light indicating that the right driver-side tire needed air. Neither of these seemed much cause for concern for the person at the desk. I only needed the truck for a few miles so it didnt inconvenience me, but I was still worried I'd have a blowout/flat.
David Jimenez
Rating:
5.0
Need to look up my issue with my initial reservation. The trailer was not returned on time by the previous renters. The person at the store had to track down another trailer with customer service and sent me to this location. Customer service didn’t move my reservation to here but luckily they did have trailers at the site for one way rentals. By the time I was able drive between locations and back home it was just over 2 hours so I could start packing the trailer and get traveling. So it was dark while finishing up and hurrried, but I am glad I was only compensated only 50 dollars.
Michael Babyak
Rating:
5.0
Great customer service. All the employees were plesant and helpfull. I wish people at my work had thet kind of attitude.
Travis Vires
Rating:
5.0
Customer did not leave a comment.
Afraa Almasoodi
Rating:
5.0
Customer did not leave a comment.
june good
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERTO DE JONGH
Rating:
5.0
Customer did not leave a comment.
leobardo morales
Rating:
5.0
Customer did not leave a comment.
Alaa Hamdan
Rating:
5.0
Customer did not leave a comment.
Matthew summers
Rating:
3.0
Customer did not leave a comment.
Maggie Daniels
Rating:
1.0
A costume know what ( his or she)
Looks for, you are the one who is goings to tell the costumes this equipment needs this and that.
Adjowa Kodjo
Rating:
4.0
Customer did not leave a comment.
Evon Henry
Rating:
5.0
I have nothing to add
bernadette darden
Rating:
5.0
Customer did not leave a comment.
Aldozard Altidor
Rating:
5.0
Easy and easy once you are registered. One of the best uhaul I've been to in a long time. Will definitely be my go to if I need again.
Evonne McMullen
Rating:
5.0
Customer did not leave a comment.
Amanda Pedraza
Rating:
5.0
All went well, nothing on my end to improve.
Wayne Baer
Rating:
5.0
Everyone was very nice, welcoming, and helpful. Thank you, U-Haul East Tampa team!
Caroline Kehs
Rating:
4.0
Customer did not leave a comment.
catesha montgomery
Rating:
4.0
All the staff was professional and friendly.
Sharon Moore
Rating:
5.0
My overall experience renting from U-Haul was excellent but their system recognize my debit card as a cash app card and it placed $100 hold on my card which was okay because I had the extra cash but what if I didn't this is something that needs to be fixed within the system not everybody has cash app it's an actual debit card.
Pamela Bethel
Rating:
5.0
I know good service when there's a need,thank you
amaro lamar
|
Overall Experience
Rating:
4.0
Telling the customer if they will be open at the time they request the equipment to be return.
CARMEN ACEVEDO MARTINEZ
Rating:
5.0
Very easy
Hector Vazquez
Rating:
1.0
Unprofessional place. The Afroamerican working at this location are awful. Lazy and do not care about the clients. They are all rude and playing in theirs phones. Horrible experience.
Eric Janota
Rating:
4.0
Customer did not leave a comment.
Scott King
Rating:
5.0
Customer did not leave a comment.
John Hartley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ben Tolbert
Rating:
5.0
Customer did not leave a comment.
SHERLALINE TIRADO
Rating:
5.0
I Love the service and place,
evelyn keeton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jean salomon
Rating:
5.0
Customer did not leave a comment.
Brett Saunders
Rating:
5.0
Customer did not leave a comment.
Shawn Brown
Rating:
5.0
Customer did not leave a comment.
Ebani Dema
Rating:
5.0
Just keep up the good work you're doing fantastic five stars for me
robert quattlebaum
Rating:
5.0
Customer did not leave a comment.
john rodriguez
Rating:
5.0
Customer did not leave a comment.
Erica Deal
Rating:
4.0
Customer did not leave a comment.
GREGORY TURNER
Rating:
5.0
Customer did not leave a comment.
Juanita Guzman
Rating:
3.0
Unfriendly staff, woman said where to put back the trailer and didn't came to unhook from the car, I wait for 10min and after that did it my self
Fabio Magalhaes
Rating:
5.0
Customer did not leave a comment.
GRACE DORSEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan clemmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan clemmons
Rating:
5.0
Customer did not leave a comment.
Susan clemmons
Rating:
5.0
Customer did not leave a comment.
Erich Babbitt
Rating:
5.0
Customer did not leave a comment.
KEEGAN STEINKE
Rating:
5.0
Customer did not leave a comment.
carol sheppard
Rating:
4.0
Never received my final receipt.
Michael Misla
Rating:
5.0
Customer did not leave a comment.
Takela Bailey
Rating:
5.0
Customer did not leave a comment.
Norma Manian
Rating:
5.0
Customer did not leave a comment.
Dante borders
Rating:
5.0
The truck had service issues also it didn’t accelerate
Sabrina Wright
Rating:
5.0
I give the overall Customer Service experience an above average, the representative that I dealt with in picking the vehicle up and returning an excellent she made my experience very tolerable and fixed ever concerned in a respectful manner, thank you Tamra
Nicole Livingston
Rating:
5.0
Customer did not leave a comment.
Lula Stenson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larhonda Chaney
Rating:
4.0
Pickup was fast, great customer service throughout, the lady had problems printing out my ticket at return, stating that the computer wouldn't allow it, as it was running slow. I also had a problem with the app, and when I went to verify the truck at pickup, your website would not allow me to upload pictures. Overall, 100% better than my last experience!
DANIEL THIEME
Rating:
5.0
Customer did not leave a comment.
joseph white
Rating:
5.0
I liked the service, the people there were very friendly, they treated me very well, I recommend it.
KARLA GUZMAN
|
Overall Experience
Rating:
1.0
Train the employees to work with respect and professionalism.
Nichole Cannon
Rating:
5.0
Customer did not leave a comment.
JeLynn Douglas
Rating:
1.0
Customer did not leave a comment.
leonard dawson
Rating:
5.0
Customer did not leave a comment.
MITILDA scott
Rating:
5.0
Customer did not leave a comment.
GRACE DORSEY
|
First Impressions
Rating:
1.0
Please clean your trucks before you rent them out. My truck was in filthy condition when I picked it up.
Nina Dawson
Rating:
5.0
Good service
erick alonzo
Rating:
5.0
Customer did not leave a comment.
Taalaibek Tynaliev
Rating:
4.0
Customer did not leave a comment.
ALICIA FLETCHER
Rating:
1.0
I was charged nearly 200$ for a 19.95 truck they charged my card 3 different times
JANIKA JENKINS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jazzmine lett
Rating:
5.0
Truck just need to be alined or something,hard to keep steady in lane
Richard Salmon
Rating:
5.0
Customer did not leave a comment.
christophe dezar
Rating:
5.0
Customer did not leave a comment.
BrSade Briley
|
Overall Experience
Rating:
4.0
Dropped off after working hours so didn't interact with personnel. Easy drop off
Celia Kaufman
Rating:
5.0
Customer did not leave a comment.
Octavian Martin
Rating:
3.0
Customer did not leave a comment.
Lakecia Campbell
Rating:
3.0
Customer did not leave a comment.
PHILIP HUNGERFORD
Rating:
5.0
No imprověment needed. Crew very knowledgeable and professional.
Richard Skolnik
Rating:
5.0
Customer did not leave a comment.
Lula Stenson
|
First Impressions
Rating:
5.0
Good
Sandeep Krishna Kasthala
Rating:
4.0
Customer did not leave a comment.
rosnanny vargas
|
Overall Experience
Rating:
5.0
They did a great job and my whole family are new members .
Raffiel Glover
Rating:
5.0
Customer did not leave a comment.
Nataliia Penedo
Rating:
5.0
Customer service was great
cedric smith
Rating:
1.0
Customer did not leave a comment.
Enrique Cortinas
Rating:
5.0
Fast and easy
Stacie Gamble
Rating:
5.0
Be them same professional
Like all wey
SAUL SALAZAR
Rating:
5.0
Very helpful staff
Chelsea Laronde
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Veda virgil
Rating:
5.0
Customer did not leave a comment.
mohammad abu ajaq
Rating:
5.0
Customer did not leave a comment.
Lula Stenson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KENNETHIA MONROE
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
rosnanny vargas
|
First Impressions
Rating:
5.0
Your staffing is very respectful and I would refer friends .Thank you
Lynette Barnes
|
First Impressions
Rating:
4.0
My 2023 truck was damaged due to blocking exit from storage
alvin Scroggins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sylvio desir
|
Overall Experience
Rating:
5.0
Very nice
emma oriakhi
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Adrian Bryant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tajaylah Odom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Jernigan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Blue
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
HELEN BRONSON
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dontez Scott
|
Overall Experience
Rating:
2.0
The district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful
Steven Ramer
|
Overall Experience
Rating:
1.0
Horrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don’t work and when you ask for help the girls was like I don’t know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes
Lisa Romero
|
Online Move In
Rating:
5.0
The staff was awesome including Cedric he was absolutely amazing
Alma Williams
|
Online Move In
Rating:
5.0
Sales clerk very helpful
dominic edwards
|
Overall Experience
Rating:
4.0
Overall, my experience was satisfying. For improvement, I suggest the following:
1. More training for staff sitting at the desk.
2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.
MOOSA YAHYA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bonita Johnson-Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Gibbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MOOSA YAHYA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carmen Garcia
|
Overall Experience
Rating:
3.0
Great facility.,AC is on. Temperature is great
Manager is so nice to reverse the charge of one month after 2 hours of happening.
Unfortunately . Poor customer service at checkout by Latitia.
Overall experience is ok
AHMAD KAAKO
|
Overall Experience
Rating:
5.0
Great service very professional
Terry Swain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vetecia white
|
Overall Experience
Rating:
5.0
Very helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson
Joyce Batchelor Thompson
|
First Impressions
Rating:
2.0
I would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator.
Also I found out afterward, I couldn’t get into the storage after the office was closed. Also inconvenient.
Melody Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vetecia white
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLA DUNN
|
Overall Experience
Rating:
3.0
The inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.
roan suarez
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Patrick Murdock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer jphnson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
VALEKA NORMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shane Tompson
|
First Impressions
Rating:
1.0
Y’all took money out my account after i turned off service also didn’t have a card on Audi pay
Edmondo Alexis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy johnson
|
Overall Experience
Rating:
5.0
Everyone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗
Tamika Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARIQ TAWWAB
|
First Impressions
Rating:
5.0
The claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service
Kathleen Baldwin
|
Overall Experience
Rating:
1.0
I was told, go around the building. “You’ll see where u need to go”. I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn’t know there was no elevator. Would hv been nice to know before.
Melody Rivera
|
Online Move In
Rating:
5.0
GREAT SECURE FACILITY
RONALD CHAFFIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amy Baker Washington
|
Overall Experience
Rating:
1.0
Sold my belongings with my personal information
Phonecia Smith
|
Overall Experience
Rating:
5.0
Need to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous
Zellwana White
|
Overall Experience
Rating:
5.0
Great staff
Shavaris Oliver
|
Overall Experience
Rating:
5.0
Todo muy bien muy tratable el personal que no atendió
Jorge Tulsidas Varea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deniseshia Numan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elsa Negron
|
First Impressions
Rating:
4.0
The staff here is wonderful and we’re very helpful for me
Natalie Martella
|
Overall Experience
Rating:
3.0
Increases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.
Victor Hartung
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tk Dinard
|
Overall Experience
Rating:
5.0
No problems
Keisha Murphy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carmen Garcia
|
First Impressions
Rating:
4.0
Wish the door in the back wasn’t broke
Connor Green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard jacob
|
Overall Experience
Rating:
5.0
I didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.
DEANNA NASH
|
Overall Experience
Rating:
3.0
ive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....
alvin Scroggins
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sharon Dixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernando Aponte
|
Overall Experience
Rating:
5.0
Very nice and helpful
richard jacob
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLA DUNN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Desiree Pitts
|
First Impressions
Rating:
5.0
Great and clean a wonderful place to store your stuff
Adonis Benton
|
Online Move In
Rating:
2.0
They took all of my deposit with no explanations
Sandra Lopez
|
First Impressions
Rating:
4.0
Everything went well
Jocelyn Williams
|
Overall Experience
Rating:
5.0
Really great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️
cindy johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy Baker Washington
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
carminza guadalupe
|
First Impressions
Rating:
5.0
The guy at the office was very helpful in making sure I got the right size storage room.
Irene Lyons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sylvia knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JO ANN LONG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Herbert Banks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Chapman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sade Nanton Brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ja'Kethis Paramore
|
First Impressions
Rating:
5.0
Very clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry Swain
|
First Impressions
Rating:
4.0
Service was very good just was very hard to get in contact would employees over the phone
Dellon Samual
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kerry Farnsworth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aroun Vongrasamy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kelley Wilcox
|
Overall Experience
Rating:
1.0
The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha Ford
|
Online Move In
Rating:
5.0
WORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee Fields
|
First Impressions
Rating:
1.0
You charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I’ve had with you. After my surgery and I start to feel better I’m starting with the BBB and I’m not stopping until I get some answers and restitution. I’m not going away.
SARA SAUNDERS
|
Overall Experience
Rating:
2.0
The storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka Trkulja
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Casandra RAMOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raishaud Pinkney
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shanutricia Hunter
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jasmine Larry
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ashley Miller
|
First Impressions
Rating:
3.0
I had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori Neal
|
Overall Experience
Rating:
5.0
I was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW DEFARIA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anthony Cole
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Quinnlan Courtlandt-bowes
|
Overall Experience
Rating:
5.0
I had a great experience and the associates were very professional and helpful to great young ladies.
Fernando Aponte
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA WILKINSON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
betty croft
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward Leon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janel santiago
|
Overall Experience
Rating:
4.0
I've always have had a good experience with
U-Haul.
DEBRA BURKE
|
First Impressions
Rating:
1.0
One of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM HAWKINS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tonya Maynard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIANTHOMAS EADS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DANNY BOYETTE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA HALE
|
First Impressions
Rating:
1.0
I didn't move in. I am waiting for a refund.
micheal nolan
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joseph nixon
|
Overall Experience
Rating:
5.0
I reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia Martin
|
Overall Experience
Rating:
1.0
Narrow hallways made moving very hectic and difficult 😞
Keno Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Lauzon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william walker
|
Overall Experience
Rating:
5.0
I had a climate control storage so the hrs didn't work with my job hrs.
AJA BRADLEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary Febres
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEVIN GREENE
|
Overall Experience
Rating:
5.0
All is good with my stuff.
JOHNNA BROWN
|
First Impressions
Rating:
2.0
I'm praying the company continues to attempt to improve with each review.
Laura Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Hartung
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DWIENA COLLINS
|
First Impressions
Rating:
5.0
Good customer service.
Stanley Symborsky
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jamal Singletary
|
Overall Experience
Rating:
5.0
Nice place good service
Paul Mejias
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon burroughs
|
First Impressions
Rating:
5.0
I am Simi crippled & was given an upstairs storage unit.
Will not be able to access my storage alone
Wld like a call from Manager
Thx
betty croft
|
First Impressions
Rating:
5.0
I want to thank them for all the help unloading and packing the unit.
jamie Gavlik
|
First Impressions
Rating:
3.0
The storage facility is good but the no elevator really is rough.
Gloria Hernandez
|
Overall Experience
Rating:
3.0
I did not receive a lock in my unit, thankfully I had one on hand
Laurey Welbourne
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joseph nixon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charmaine Levy
|
Overall Experience
Rating:
5.0
Great customer service
Patrick Murdock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stanly Benjamin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AJA BRADLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcos Castro
|
First Impressions
Rating:
3.0
All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda Ladson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer Vazquez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jason Lambert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank Helisek
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tim Faison
|
Overall Experience
Rating:
5.0
Great customer service!!!
robert corkhill
|
First Impressions
Rating:
4.0
Keep the good work up
Lewayne Russell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mya blaine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tim Faison
|
First Impressions
Rating:
3.0
The system was down and. Made it hard to do business.
Altamese Williams
|
Overall Experience
Rating:
5.0
I like it U-Haul storage the staff is very excellent
Jorge Rivas
|
First Impressions
Rating:
5.0
Staff had good knowledge of the area.
ROY OGLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
benny gonzalez
|
First Impressions
Rating:
5.0
Kayla Bailey was wonderful and extremely helpful
Charles Porter
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kimberly dean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Parkinson
|
Overall Experience
Rating:
2.0
They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha Moultrie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janci Dorsey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANTAL FREEMAN
|
First Impressions
Rating:
5.0
Stephanie, was extremely helpful.
ALBERT DETLOFF
|
First Impressions
Rating:
5.0
Thanks to the manager unsure of her name but she rocks!!
Demetria kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Vendlinski
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keno Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shirley Valderrama
|
Overall Experience
Rating:
1.0
Never. Again.
April DeCarlo
|
Overall Experience
Rating:
5.0
Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre Chavez
|
Overall Experience
Rating:
5.0
Comiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew barrett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherrise Jackson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan Whitaker
|
First Impressions
Rating:
5.0
Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA JENKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessy Issa
|
Overall Experience
Rating:
5.0
They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose morales
|
Overall Experience
Rating:
5.0
Friendly and helpful staff
Dale Laney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA Preston-McCLUSTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEANETTE GARDINER
|
Overall Experience
Rating:
5.0
😎🤪🤩
nader yacoub
|
Overall Experience
Rating:
2.0
Experience just wasn't great. Glad to be moved out.
Sylvia Homer
|
Overall Experience
Rating:
5.0
Thanks
Javier Carrasco
|
Overall Experience
Rating:
5.0
The two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda Bentley
|
Overall Experience
Rating:
5.0
The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK REVELY
|
First Impressions
Rating:
2.0
I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT LINSLEY
|
Overall Experience
Rating:
4.0
It would have been very helpful to have after hours accessibility.
Julia Belcher
|
Overall Experience
Rating:
3.0
Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA SERAPHIN
|
Overall Experience
Rating:
5.0
The Customer service and product knowledge was on point.
Alexandria Harris
|
First Impressions
Rating:
5.0
It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE MARRERO
|
First Impressions
Rating:
5.0
Y'all did right. People first attitude.
Horace Currie
|
First Impressions
Rating:
5.0
Excellent service!!!!!
Paulina Collins
|
First Impressions
Rating:
3.0
have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis Jordan
|
Overall Experience
Rating:
5.0
I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso Lewis
|
Overall Experience
Rating:
5.0
The facility and it:s staff were great. Thanks U-Haul.
Manor Knight
|
Overall Experience
Rating:
5.0
We was able to get a climate control one on yesterday
Alphonso Lewis
|
First Impressions
Rating:
5.0
Great
SAM MASON
|
Overall Experience
Rating:
5.0
I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY MCCUSKER
|
Overall Experience
Rating:
5.0
The young lady who help me was beyond amazing I will most definitely be coming back.
Lesley Jackson
|
First Impressions
Rating:
4.0
Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible.
Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT LINSLEY
|
Overall Experience
Rating:
2.0
The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.
SCOTT LINSLEY
|
First Impressions
Rating:
2.0
Terrible and very slow service
zach Reiner
|
First Impressions
Rating:
3.0
I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.
Pamela Burden
|
Overall Experience
Rating:
4.0
Staff did a good job of getting me and my families need taken care of.
Thanks
Manor Knight
|
First Impressions
Rating:
5.0
Great place to rent and storage your things at great
devon andreas
|
Overall Experience
Rating:
1.0
No recomiendo
Kelvin Salgado
|
Overall Experience
Rating:
5.0
Conveniently located, reasonably priced and wonderful helpful staff.
Catherine McWilliams
|
Overall Experience
Rating:
5.0
Appreciate uhaul for making my relocation easy.
Marcus Knight
|
First Impressions
Rating:
1.0
I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.
Cecily Howard
|
Overall Experience
Rating:
1.0
Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS
Cecily Howard
|
Overall Experience
Rating:
5.0
I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location
Brandon McCluskey
|
First Impressions
Rating:
5.0
My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.
Darnisha Carson
|
Overall Experience
Rating:
1.0
I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s
LETRELL JOHNSON
|
First Impressions
Rating:
5.0
Amazing costumer service from Tina. She was extremely helpful. I recommend her.
Mary Taylor
|
First Impressions
Rating:
4.0
Very helpful!
Cecily Howard
|
First Impressions
Rating:
5.0
I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.
tersesa sykes
|
Overall Experience
Rating:
5.0
friendly, professional and helpful
Catherine McWilliams
|
First Impressions
Rating:
1.0
The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!
Deneque Whatley
|
First Impressions
Rating:
1.0
Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back
Lori Schafer
|
Overall Experience
Rating:
5.0
This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.
Lisa Crawford Cotto
|
Overall Experience
Rating:
4.0
The prices are very high
Manuela Reinhold
|
Overall Experience
Rating:
5.0
I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service.
Andrea unit 133
ANDREA DEVORE
|
Reservation
Rating:
1.0
Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again
SHERYL THOMAS
|
Overall Experience
Rating:
1.0
My unit was broken in 4 times before the
security was in place the rear of the unit
was open and rats came and went as they pleased I was told by one manager I should
have bought some insurance
CHARLES ROBERTS
|
Overall Experience
Rating:
1.0
Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional
avena flaharty
|
Overall Experience
Rating:
5.0
Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional
Houlimata Diop
|
Overall Experience
Rating:
1.0
What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.
Carmen Romero
|
Reservation
Rating:
5.0
Excellent customer service.
Thank you!
Miriam Munoz
|
Reservation
Rating:
1.0
After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.
NICOLE CABELLO
|
Reservation
Rating:
1.0
We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!
Kimberly Gossman
|
Overall Experience
Rating:
5.0
Muy bueno la atencion al cliente de parte de la sra alicia collins
George Garcia
|
Overall Experience
Rating:
1.0
The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!
Melanie Barber
|
Overall Experience
Rating:
1.0
Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co
steven wendell
|
Overall Experience
Rating:
5.0
Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl
Pamela Burden
|
Reservation
Rating:
2.0
My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.
Kelsey Hoffman
|
Overall Experience
Rating:
5.0
I will come back if I need to y'all was helpful
erika buie
|
Overall Experience
Rating:
5.0
Storage facility should be open much later than 7
jesus pagan
|
Overall Experience
Rating:
5.0
Everything was great
Stanley Montney Jr
|
Overall Experience
Rating:
5.0
Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.
Karen Parrish
|
Overall Experience
Rating:
5.0
👍👍👍👍👍👍👍👍👍
Jorge De Jesus
|
Overall Experience
Rating:
4.0
.
Heather Garner
|
Overall Experience
Rating:
1.0
The unit was infested with dead and living mice at the time of move out.
JULIA VELEZON
|
Overall Experience
Rating:
5.0
All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.
Arthur Cesar
|
Overall Experience
Rating:
3.0
Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.
Jorge Luis
|
Overall Experience
Rating:
1.0
This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.