Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you that I had a place to put my belongings.
Tamera G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew K
Rating:
5.0
Customer did not leave a comment.
Richard D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Chad S
|
Overall Experience
Rating:
1.0
I was told to bring the truck back with 7/8 of a tank of gas because that’s what I started with. I put slightly more than 7/8 just to be safe and still got dinged $25. That’s poor business practice. I will not recommend Uhaul anymore.
Joseph S
Rating:
5.0
But frustrated as quoted price when called $45/month. Then told that location not so good. This one $69/month. Then told across the street really $54/month.
All a bit on the high side.
Otherwise super helpful staff and impressed by how clean and organized.
Good team U Haul has here in Des Moines!
Brad B
|
First Impressions
Rating:
5.0
i would recommend the uhaul in des moines ia. that guy was one of the best people i have work with on getting a trailer. went out of his way to make sure everything was great.
Josh c
Rating:
1.0
The drop off for the trailer was confusing but we guessed and dropped it of along with the big truck. Unfortunately, we realized the windshield mount phone holder was left on the truck window just after dropping the key in the drop box so took photos of it tried calling the location immediately this next morning, but no one would pick up so kicked over to the national call-center but ended up driving back over to the drop off at Hubble and were told it was not there. So... someone at this location stole this outright! Unbelievable!
ROBERT R
Rating:
4.0
Customer did not leave a comment.
elizabeth l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ellen J
Rating:
5.0
Easy
thomas g
Rating:
5.0
Customer did not leave a comment.
Todd f
Rating:
5.0
Rented a motorcycle Trailer. Trailer in excellent condition, good rates for rental!
DOUGLAS F
Rating:
5.0
Customer did not leave a comment.
Wayne H
Rating:
5.0
Customer did not leave a comment.
peggy c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shari W
Rating:
5.0
Customer did not leave a comment.
CaSondra W
Rating:
5.0
Customer did not leave a comment.
Donald L
|
Overall Experience
Rating:
2.0
All the signage was small for a giant parking lot. I didn't see the signs on where to actually leave the truck until I had already parked it and turned the key in.
Karey H
Rating:
5.0
Great experience
kimbery h
Rating:
4.0
Customer did not leave a comment.
James C
Rating:
5.0
Customer did not leave a comment.
Felipe A
Rating:
4.0
Check in and check out was very slow except for the gentleman that checked the truck back in, he was excellent!
William S
Rating:
5.0
excellent service, thanks
Jeffery M
Rating:
5.0
Online move in was unclear but person on staff was incredibly helpful!! Facility is clean and well maintained. Unit was clean and brand new lock was left inside for me. Feels very secure, glad to have my stuff in a safe place.
Jack P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Wendy H
Rating:
5.0
Customer did not leave a comment.
jeff p
Rating:
5.0
Customer did not leave a comment.
Mark h
Rating:
4.0
More workers
Natasha F
Rating:
5.0
Keep doing what you’re doing. The customer service is amazing. The representative that helped me was very professional, funny and friendly.
Julia F
Rating:
5.0
Customer did not leave a comment.
Jarinna G
Rating:
5.0
Customer did not leave a comment.
AUSTIN S
Rating:
5.0
Customer did not leave a comment.
JEFF C
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
4.0
Customer did not leave a comment.
Kyle M
Rating:
1.0
Customer did not leave a comment.
Anita Z
Rating:
5.0
In and out
Staff was helpful and knowledgeable
Check in was a breeze
Check out was a breeze
James K
Rating:
3.0
Customer did not leave a comment.
Lupe M
Rating:
5.0
Customer did not leave a comment.
saury z
Rating:
4.0
Customer did not leave a comment.
william p
Rating:
5.0
Customer did not leave a comment.
JEFF C
Rating:
5.0
Customer did not leave a comment.
Richard N
Rating:
5.0
Ty
Valerie W
Rating:
5.0
Everything was more than satisfactory: excellent and efficient service from the employees.
Karen V
Rating:
4.0
Staff very helpful
Robert L
Rating:
4.0
Customer did not leave a comment.
Paul B
Rating:
5.0
For having 1 person working - SHE did a FANTASTIC job - very thorough while being friendly and professional. Too bad corporate doesn't pay more for being bilingual and part time - while standing in line with over 10 people half were Spanish speaking.
Veronica G
Rating:
4.0
Customer did not leave a comment.
Mike F
Rating:
5.0
Customer did not leave a comment.
detric F
Rating:
5.0
Customer did not leave a comment.
Nancy A
Rating:
3.0
Customer did not leave a comment.
willie h
|
Overall Experience
Rating:
3.0
Not the most enthusiastic team but got what was needed
Jim R
Rating:
5.0
The agents were very friendly and knowledgable.
Glenda H
Rating:
4.0
Customer did not leave a comment.
Noah A
Rating:
5.0
Val was friendly and helpful
todd m
Rating:
5.0
Customer did not leave a comment.
Betty H
Rating:
3.0
Truck was not clean, or ready to be rented. When I got in the truck it said 0 miles to empty. Called in the morning to ask if any were available, was told no. The customer service number found me one on this same property after on location told me none available.
Jason M
Rating:
5.0
Very good
Emmanuel p
Rating:
4.0
Customer did not leave a comment.
casey b
Rating:
3.0
I would recommend a full inspection of the vehicle before it is rented out.
Sara P
Rating:
5.0
Customer did not leave a comment.
Jasmine S
Rating:
5.0
Customer did not leave a comment.
Joaquin T
Rating:
5.0
Friendly, helpful staff. Excellent customer service skills!
Cathy H
Rating:
5.0
Customer did not leave a comment.
Shalon K
Rating:
4.0
Customer did not leave a comment.
Lovettas S
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
3.0
Customer did not leave a comment.
Rido B
Rating:
5.0
Customer did not leave a comment.
Elycia V
Rating:
1.0
we were supposed to pick up U-Haul at midnight. We had reservations. On Wednesday! Feb1,2024. and by 4.00 am we finally got it! We spent all that time on the phone with U-Haul and that was insane. We were supposed to have a dolly that we paid for, wasn't in there And we had to carry everything down from the 3rd floor.! wasn't' No gas in the truck. It was dirty. We had to drive 4 hours to Mo. Didn't get our deposit back. representative acted like my husband was stupid because he is dyslexic. kept making us reload pages.
scott B
Rating:
3.0
Employee at the store charge me over $100 for a one-way car dolly when I only had it for approximately one hour and pulled it 15 miles. Found out he could change it to a local one way and I could’ve save some money.
Nathan G
Rating:
4.0
Representative was very helpful and seemed well trained.
Robert L
Rating:
5.0
Carrie was awesome! Made getting the truck so fast and easy!
Ellen K
Rating:
5.0
My dad is salty about having to pay for going over mileage when the uhaul drop off was on the other side of town- Also when I was looking for a drop off place- an option for the drop off by merle hay never showed up and if that option had popped up, we wouldnt have gone over on mileage and wouldn't had to pay extra
Holly H
Rating:
5.0
Customer did not leave a comment.
Ben H
Rating:
5.0
Customer did not leave a comment.
Scott H
Rating:
5.0
Customer did not leave a comment.
ophelia b
|
First Impressions
Rating:
1.0
Why would you ask someone who's stuff was auctioned off after being told I could settle up and have 28 hours to get my stuff out? I had a few conversations with employees and was told to call back the first part of January. When I called to pay and get my things I was informed my locker had already been auctioned off! I lost thousands of dollars worth of my mom and dad's stuff that was all I had left of my parents! I will never use UHaul ever again. And I have been a loyal customer for years and years.
Cory T
|
Overall Experience
Rating:
5.0
Very helpful
PEGGY N
|
First Impressions
Rating:
3.0
The business was open and the attendant was very helpful. She suggested to contac customer service for a possible credit. We returned early
Richard W
Rating:
4.0
Customer did not leave a comment.
Brian S
Rating:
5.0
Customer did not leave a comment.
Janicka L
|
Overall Experience
Rating:
5.0
The minute I pulled someone was out there directing me and even helping me unhook the trailer as well later that day with another rental aided us again with zero guff everyone there gives it there 100%
Tristan C
Rating:
5.0
the man was very helpful & kind
fatima P
Rating:
5.0
Staff was extremely helpful
eugene l
Rating:
5.0
Customer did not leave a comment.
Jonathan M
Rating:
5.0
Kendra at Hubbell ave U-Haul was great at explaining the terms and conditions of the contract and made sure the move in was a breeze. Would absolutely recommend U-Haul storage to friends and family.
Prasad M
|
First Impressions
Rating:
5.0
Kendra was great and accommodating. Made the trailer return easy, especially after a long drive.
Durga V
Rating:
5.0
Customer did not leave a comment.
Fred K
Rating:
4.0
Customer did not leave a comment.
Brandy G
Rating:
5.0
Customer did not leave a comment.
Paul H
Rating:
5.0
Customer did not leave a comment.
Theodore S
Rating:
5.0
Answered all my questions and made the self drop off very easy
Thomas B
Rating:
5.0
Customer did not leave a comment.
Ryan K
Rating:
5.0
Great professional service
RICKY F
Rating:
5.0
Customer did not leave a comment.
TAYLOR M
Rating:
5.0
Customer did not leave a comment.
Chad S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bob L
Rating:
5.0
Customer did not leave a comment.
Lesly M
Rating:
5.0
The person I worked with was super-helpful. I've never seen a U-Haul site so large, clean, and full of everything. Best U-Haul drop-off experience I can remember--thanks!
David C
Rating:
1.0
Customer did not leave a comment.
Makram A
Rating:
5.0
Customer did not leave a comment.
daniel s
Rating:
4.0
Customer did not leave a comment.
Jim C
Rating:
5.0
The personwho received and checked the truck was excellent
Gloria A
Rating:
2.0
One thing that really annoyed me when I lost my key to my lock was the fact that the first person I had a whole crew of people when I was going to move out come over on a Saturday and the people there said well you can't cut your lock off your locker unit and we will not do it either you have to hire a locksmith well that's kind of funny the next day after consulting with a locksmith and how they would do it because I know people that are locksmiths I attempted to draw out my lock cuz that's the way they would do it somebody from your unit your storage facility decided oh well you're not doing it right I'm just going to come over with a soul and cut it off for you and he said well we'll we normally charge $50 for this oh okay well the first person told me you wouldn't even do it so basically I had a whole crew there on a day that I could have had all my stuff out two days before it was due and you the communication there that people don't know what's going on and that's just not convenient on top of that if you're laid in your storage unit by one day you're charged 100 bucks $50 for a lien fee and $50 for a late fee which is more than what the price on the rental unit was they're asking me about my experience
Larry E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Denise L
Rating:
3.0
Customer did not leave a comment.
Robert B
Rating:
2.0
The email receipt only had zero dollars on it. No statement of charges. This is why I mark this location below average. Did not finish the return
Michael C
Rating:
5.0
Customer did not leave a comment.
Jessica V
Rating:
4.0
More help at your counter . Over 35 minutes to check in and longer to check out . I believe there was a staffing shortage ? That being said your employees were courteous and professional !
martin c
Rating:
5.0
Always rent from you all because you guys always a good customer to me and when I need a truck or a U-Haul in time I come rent from you all the time you guys are excellent to me thank you Arnold b e l e w
Arnold B
Rating:
4.0
Customer did not leave a comment.
Donald p
|
First Impressions
Rating:
5.0
I was charged for gas when I returned it with more in it than when I picked it up.
Amy W
Rating:
3.0
Customer did not leave a comment.
BRUCE J
Rating:
3.0
Every on was ok
Roberta M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carol M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kent B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas T
|
Overall Experience
Rating:
5.0
This was a great storage facility. It felt safe and friendly every time I was there. The staff was very helpful. I would definitely use this facility again.
Heather B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
abderahmane k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor L
|
Overall Experience
Rating:
5.0
My reason for choosing to leave Uhaul was purely financial. I’m currently in need of reducing expenses. In the future if I’m in need of storage I will again choose the Des Moines east facility
DANIEL J
|
Overall Experience
Rating:
5.0
DJ was AWESOME!!! He was dealing with us, another customer, and helping another staff member at the same time! He's AMAZING!
KIMBERLY C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keith B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kayla p
|
Overall Experience
Rating:
2.0
I got this storage unit in my name, and only my name. A couple of months ago I found out that my boyfriend had gone in and was able to get himself added to my unit without my consent. Come to find out, he has been gradually getting all of my stuff out of the unit. I never said I wanted anyone else added to my storage unit. I'm not sure why this lists my move out date as the 18th because I did not move out and I don't plan on moving out anytime soon.
Nikki P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith M
|
Overall Experience
Rating:
5.0
Your staff was friendly, fast and efficient. It was a pleasant experience that I will recommend to others
Sarah H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Georgia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tina E
|
Overall Experience
Rating:
5.0
Mark is amazing, a blessing his team all have been good .. ☺️
Keyandra W
|
First Impressions
Rating:
5.0
Very nice facility and very nice staff
Kevin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandie A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tarif W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
nolan j
|
Overall Experience
Rating:
4.0
Easy to move in.
Mitzi S
|
Online Move In
Rating:
2.0
I never had anything in my unit after hearing of someone climbing over the top.
LORETTA I
|
Overall Experience
Rating:
5.0
The store manager at the Hubbell location was very helpful.
Blair W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Georgia G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellayna B
|
Overall Experience
Rating:
3.0
,,,
JEFFREY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Had a snafoo with the registration but they figured it out and all eas good
Theresa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katelynn N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANDREW W
|
Online Move In
Rating:
5.0
Very knowledgeable, helpful and professional
Aldo M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dejuan H
|
First Impressions
Rating:
5.0
Drew was an incredible employee, he deserves a raise for how helpful he is
JAMES V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shayla C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY F
|
First Impressions
Rating:
5.0
The owner(can’t remember his name) was super helpful and friendly in helping me get my storage unit set up!
Ashley W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Caira C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demarco M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTI D
|
Overall Experience
Rating:
5.0
Ashley was great, friendly and efficient!
Kevin C
|
First Impressions
Rating:
5.0
The new manager Scott brought a much needed breath of fresh air to the place. My last experiences left a lot to be desired but I was greeted with a smile, helped me through the entire process . I left feeling really good about my things being there and will continue to use this facility for a while I think. Great experience. Thank you Scott and staff
Tom M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Demarco M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JUDY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dustin W
|
Overall Experience
Rating:
3.0
The night staff seemed annoyed because I left the trailer in the loading area. Sorry, but I'm the customer and it's your job to make me happy, not the other way around.
Dennis T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUDY M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jessica J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jeremy d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESA M
|
Overall Experience
Rating:
5.0
The young lady Ashley (assistant manager) who checked us in was very nice and professional. She did a great job and should be commended. She is a great representative of the company.
Dr. Rico Bertagnolli
Rico B
|
First Impressions
Rating:
5.0
Nice access and fells secure
Trevor C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald L
|
First Impressions
Rating:
5.0
Very nice location had my stuff here before had no problem it was an awesome experience
ROSHANDRA K
|
First Impressions
Rating:
1.0
Uhaul sold my storage unit at auction by “accident” NOT COOL and against state law. I still haven’t been issued an apology nor explanation. I Rate this company a negative number
Jean A
|
Overall Experience
Rating:
5.0
Very helpful and understanding. Some of the nicest people out there. Much appreciated!
jessica r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANNETTE R
|
First Impressions
Rating:
5.0
Need more hauling carts.
Michael N
|
Overall Experience
Rating:
5.0
The staff were very helpful , the person who help us (sorry I don’t know his name ) was fantastic .
Angela C
|
First Impressions
Rating:
5.0
Staff was very helpful at u-hual on Hubble in Des Moines Ia very knowledge
the place was very clean truck rental clean and ran great my storage unit clean and ready to go I would recommend u hual I go nowhere else.! thank u!!!!!!!!!!!!!!!!
Charlie B
|
First Impressions
Rating:
1.0
I won’t be using Uhaul ever again. I had a lot of issues when I moved regarding the truck and the storage I reserved was suppose to be a 5x10 and ended up only being a 5x5
JOSHUA A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHANNON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin o
|
Overall Experience
Rating:
5.0
BRIAN WAS NICE TO DEAL WITH
Kaylinn M
|
Overall Experience
Rating:
5.0
Very clean and rodent free friendly! That is very hard to find in storages nowadays!!! I would highly recommend U-Haul!!!
Rochelle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
asia c
|
First Impressions
Rating:
4.0
I’ve lived here a year and moved 4+ times and every time I’ve come in there very thorough and helpful. Keep up the good work
Matt K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maria E
|
First Impressions
Rating:
5.0
Employees all very friendly and knowledgeable.
Kristi D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Robert C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAT W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
amanda g
|
Overall Experience
Rating:
5.0
I hv used the uhaul store on East HUBBLE alot of times first time using the Storage Unit I hv never been disappointed will recommend to anyone looking for help. THANK YOU Anna C
David C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shona M
|
First Impressions
Rating:
3.0
Rats got into my storage unit.
Daniel R
|
Overall Experience
Rating:
5.0
Brian was very helpful.
paulette a
|
First Impressions
Rating:
5.0
Local place was great. The changing of information you receive between the 800 number, the local number (when moving intrastate and one-way) and the actual location is annoying but that has nothing to do with this facility. If you want to be 100% positive of anything, you have to call actual facility.
Brian at this facility was awesome!
DARRIN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jemella j
|
Overall Experience
Rating:
1.0
Manager was rude and upset for changing my truck reservation to this facility
Juan M
|
First Impressions
Rating:
5.0
The new staff member was struggling a little bit so we weren’t sure about the transaction at the beginning, but the manager stepped in to help and everything went so smoothly after that. The manager was more than helpful and provided us all the info we needed.
The only issue I have is that the answers we received from the 800 number when reserving the storage unit (it’s a 20x10) was different than the answer received when I called the local place (10x20 and two 5x10) vs the answer I received when we were there (15x10 and a 5x10). If it was reserved for us as indicated when I initially called, then why was it decided upon arrival? Uhaul corporate needs to do better so local branch doesn’t have to deal with the fallout.
DARRIN K
|
First Impressions
Rating:
5.0
Fantastic combination of ease of use and security. Thanks for looking after my stuff for a year.
Kevin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jamesia h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shawndice t
|
First Impressions
Rating:
5.0
Easy to get to, load and unload. Good equipment (carts, etc.).
James P
|
Overall Experience
Rating:
5.0
Friendly staff. Only thing I would say needs improvement is wait time in line to get assistance
DANIEL J
|
First Impressions
Rating:
4.0
The storage I got wasn’t clean so had to take some trash out
Salvador N
|
First Impressions
Rating:
5.0
Very helpful folks
BILLY K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kathy z
|
First Impressions
Rating:
1.0
The guy that checked us in was very unhelpful and rude I wouldn't send my worst enemy there only on the Easton in 29th Des Moines everywhere else we went we were pleased
Charles r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim H
|
First Impressions
Rating:
5.0
The truck and trailer were both in excellent condition, easy to operate and comfortable. We had to move our furniture to one of your storage units after arriving at our destination and found them to be very satisfactory. We would definitely recommend U-Haul above all others..
James P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandy L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
richard a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
EMILY H
|
First Impressions
Rating:
4.0
Things are going rather slowly hopefully Uhaul is very understanding.
Andrea W
|
First Impressions
Rating:
5.0
Terrific guys, the storage area is clean as are the vehicles and well maintained.
douglas w
|
Overall Experience
Rating:
5.0
Great staff! Friendly and helpful. As with many places right now, could use more staff so don't be in hurry, you may need to wait. Regardless of the wait, the staff was amazing and when it was your turn, they gave you all the attention needed. The facility was super easy to get in and out of. We even found a lovely plant shelf in the share area. I highly recommend this U-Haul center for all of your moving needs.
margaret l
|
Overall Experience
Rating:
5.0
Thank you for all your help
Aldo M
|
Overall Experience
Rating:
1.0
If I could give my experience negative 5 stars I would!!!! I went ahead and (tried ) to take advantage of the free storage unit your app enticed me in doing when I rented the truck and I ended up having to get the truck g or another day because it said incould doneverything online and be to check in at the unit by 10pm Got there at 730pm. Couldnt use the app. Rang the buzzer the man who ansswered told me to call the 800 number at uhaul.com. was yikd it would.be 30 to 45 min. Wait on hold. Waited gor an hour finally hung up. Went duting office hours the next day, the agent checked us in ( took over an hour) even tho I had spent about that much time trying to navigate the u your web site to complete the rental only to find out that the while unit thing was a total waste of over 2 hours.of my life that could of been put to use doing something great! Instead I was left with extra milage (20 or more at 89 cents a mile, an extra days truck rental as I could get into my init to empty the truck so I could return it! And A LOT OF STRESS! the unit still set empty as I had to return the truck by noon today and was unable to access my unit and the agent that was there was unwilling to answer the nick at the door or the buzzer on the wall. I have a video of him sitting at the desk staring at is knocking on the door 5 min. After GE said we were all set. We were not all set because we went to the door put in our access code ( he said he was out of access cards) and it said our unit was disarmed but the slifing doors would not open to let us in.! IT WILL BE A VERY DESPERATE SITUATION BEFORE I WOULD USE UHAUL FOR ANY REASON. FOR A LONG TIME!
P.S DONT HAVE THE RESERVATION NUMBER but the storage units location is 2526 Hubble Ave. And I have video of everything I am telling you (tie.. him sitting at the desk and ignoring our numerous call for help
Charles r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODNEY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald B
|
Overall Experience
Rating:
4.0
Good experience, especially with the free month storage when renting truck. Really appreciate that. However, bathroom was dirty, used paper towels on floor, no trash bins in bathroom or indoor offloading area. Could have used one or two more carts. No big deals, just had to wait for others to finish before we had a cart. Thanks very much!
kent s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa C
|
First Impressions
Rating:
5.0
I love the idea of not being out in the cold trying to get things out of your unit. A very clean climit control. The best place for me being a older woman. Thank you for having such a nice place where everyone can get out of the elements.
SHIRLEY M
|
First Impressions
Rating:
5.0
Very secure climate controlled facility. Staff is awesome and helpful. Will use again when we need storage.
Benjamin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justice H
|
Overall Experience
Rating:
5.0
GM Qasim very helpful and worked with us.
Donald B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geoffrey C
|
Online Move In
Rating:
5.0
I have been storing my belongings in sel storage facilities around the Des Moines area for almost 4 years now the Uhaul Store on Hubbell is hands down the best facility around here!! The customer service here is top notch and the facility is clean and very secure. Thank you to Brian and all his entire staff for a great experience and for keeping by belongings safe and secure!!
Tracy Gardemann
TRACY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda M
|
First Impressions
Rating:
5.0
If I get charge for a month I'm not there we will have problems
DARRELL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrice G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fabian R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justice H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian D
|
Overall Experience
Rating:
5.0
Everything was done inside. Good security. Easy access if you are authorized.
DAVID M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRELL E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Traci S
|
Online Move In
Rating:
5.0
Amazing experience.employee that assisted me that day. Was extremely helpful need more people like that in this world
jake s
|
First Impressions
Rating:
1.0
Everything was fine until I moved out of my unit. I made a payment and it took 2 days for the lock to get taken off of my unit and then the day my payment was due for my next payment there was a lock back on my unit and then I was given until the time the office closed to move out of my unit that I again had to wait for someone to come take the lock off again when I was in my unit just previously that same day. And nobody even called to clarify what was really going on. I called and got sent to customer service which was no help either.
Courtney Q
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ellen S
|
Overall Experience
Rating:
3.0
I only had the unit for 10 days while leaving a domestic relationship so I wish I could have been prorated since I didn’t use the whole month.
Allison W
|
Overall Experience
Rating:
5.0
Easy to use, convenient, and flexible. It was super handy to be able to drop off our truck after hours and check into the storage after hours as well
Benjamin D
|
Online Move In
Rating:
5.0
Uhaul was open in a Sunday, I live on the south side and nothing was open so I drove all the way to Hubbell. The staff was amazing, helpful and explained everything to me! If I ever need another storage unit I will go back to Uhaul on Hubbell!!
SAVANNA C
|
Overall Experience
Rating:
5.0
Super secure facility. When a problem came up, the staff worked hard to find a solution. Very happy to be storing stuff there.
Benjamin P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
4.0
This is the first time I've used a uhaul that had a storage facility and it was an amazing experience. So convenient!!! Made my move so much easier! Thank you.
Sandy L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Courageous F
|
Overall Experience
Rating:
5.0
Thank you so much for being available on a Sunday for me to get a storage unit!! It was quick, easy and convenient! :)
SAVANNA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Norman R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BEVERLY N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ken M
|
Overall Experience
Rating:
4.0
The prices for certain sizes is a bit much a little lower,for a 5/10 is 65./75
.with tax,it would be better suitable around 55 dollars plus tax, I feel better about that price. Amen. Thank you. Good day
SHAWN Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn V
|
Online Move In
Rating:
5.0
The staff was very hellpful and friendly
Tatiana H
|
First Impressions
Rating:
5.0
Excellent education on entry and exit buttons
Morris M
|
First Impressions
Rating:
5.0
I thought the staff was very helpful when you needed them. I had lost my keys to the units and they put me in touch with a locksmith who was able to come the next morning and opened both of my units in less then a half hour.
Tom W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katheryn P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
douglas w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ken M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lyndsey P
|
First Impressions
Rating:
2.0
Incredibly difficult to get ahold of staff over the phone or via email, and when you're able to, it's obvious that they'd rather be doing anything other than helping you.
Taylor F
|
Overall Experience
Rating:
1.0
They over charged me then charges my card again in another county and still have yet to get my money back
Alexiss E
|
First Impressions
Rating:
5.0
A ll good.
donald m
|
Overall Experience
Rating:
4.0
Notify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.
Patrice G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
John R
|
Overall Experience
Rating:
4.0
Very pleased so far.
Mary A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William g
|
Overall Experience
Rating:
1.0
Customer service is useless, building is hot and humid. I would not consider this climate controlled.
Matt C
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Gabriel H
|
Overall Experience
Rating:
5.0
The staff were always extremely friendly and helpful!!!
James S
|
Overall Experience
Rating:
5.0
Over all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.
Destiny W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tadd F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gabriel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joy H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Norma B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terri H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
roxanne l
|
Overall Experience
Rating:
5.0
Great service
FREDDIE M
|
First Impressions
Rating:
5.0
N/A
donald m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ra S
|
Overall Experience
Rating:
4.0
When trying to use 1-800-GO-UHAUL trying to ask questions I kept getting disconnected but they are a reservation. It took 5 times to keep someone on the line. Next time I will just go to facility to ask questions and make reservation.
Diane G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas P
|
First Impressions
Rating:
1.0
I wanted to rent a truck but they couldn’t rent me one from the east side Des Moines ia location I had to get it from urbandale ia location which put me over my 72 miles so I had to pay for more miles which was not happy with so that would give you a lower score
Tracy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
Very nice and the storage was free with my truck rental from a few weeks ago. It was a blessing for sure. It is a lot of walking to my storage but I liked the fact that it's air conditioned. They have carts you can use overall it was a great experience. Thanks!
Jacqueline U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ana A
|
Overall Experience
Rating:
5.0
Our move in was very smooth. The facility manager was friendly and very helpful throughout the entire process. It was easy to locate our space and the facility carts made the move in go very quickly. The facility is clean and well lighted.
Kent B
|
First Impressions
Rating:
5.0
The manager Brian is great at his job.. very helpful
shatasha l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jakkee H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
willie h
|
First Impressions
Rating:
5.0
Polite, friendly customer service and super clean and convenient property!
Arica M
|
First Impressions
Rating:
5.0
There was a long line. There could have been more help to assist customers.
Tim T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joan s
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful.
Phillip L
|
Online Move In
Rating:
3.0
The space is great and security is great. Largest complaint is it was under staffed both times and staff seemed as if they didn’t care if they got to you in a timely manner. I had to wait in line for an hour (2nd in line) while other staff members were outside and walking around. Facility is great however do t expect to get in an out in a timely manner and a lot of DYI to help move things faster.
Travis H
|
Overall Experience
Rating:
4.0
Office staff were most helpful. Tried customer service was not answered past initial phone pick up.
I guess there were computer issues.
Glenn D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LaTonya H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pratsy L
|
First Impressions
Rating:
5.0
I will just have to buy 24 hour access because I get here with few minutes to spare and it is cutting it too close.
Katie T
|
First Impressions
Rating:
5.0
Minor hiccups accompanied by excellent service and accommodations.
DANIEL R
|
First Impressions
Rating:
5.0
Everything was great
Tracy R
|
First Impressions
Rating:
5.0
Facility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everything
Patricia G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CORINNE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norman R
|
First Impressions
Rating:
1.0
On second trip over I saw cockroaches running around, and on my final pick up I saw mouse droppings all over the place. I sprayed cockroach killer each visit and did see mouse traps the last time in the units that the doors were opened, but I will never leave my stuff here again for fear of what I will bring back to my house. I had my stuff here for 4 months and after 2 months the rate went up by $40 a month (about 50%) and no one ever told me that was going to happen, and since I have auto pay, it blindsided me, I was told that was the new rate. Overall a bad experience for me
David R
|
Overall Experience
Rating:
5.0
Staff very professional and friendly. Grounds very clean. Thank you!!
One major negative:
The door thresholds are bumpy.
Lonnie A
|
First Impressions
Rating:
2.0
My experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.