Customer Reviews for U-Haul Moving & Storage of East Lancaster

5,884 reviews

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You could suggest labor assistance or to be safe with any work.

Michael Kaminski 
Rating:
5.0

The truck was kind of dirty and the radio only worked if the drivers door was opened.

Jeffrey Talbutt 
Rating:
5.0

From the get-go to the final whistle, these guys were as professional as a penguin in a tuxedo. The process was smoother than a buttered-up otter sliding down an icy slope - from booking an appointment to picking up my ride when it was all shiny and new. The mechanic even braved the great outdoors to answer all my questions, even the ones that were goofier than a cartoon dog. I'm so grateful, I'm gonna shout their praises from every rooftop and tell everyone how they're more awesome than a unicorn riding on a rainbow!

Roman Shershnev 
Rating:
4.0

They didn't have my preferred trailer even though I was rerouted from my original requested location. They did offer me the next size up at no additional charge. Computers were down so the wait was longer than hoped but all in all they were very courteous and attentive.

DAVID CARPENTER 
Rating:
5.0

The woman who checked us out was amazing and helped me find the humor in all the shenanigans.

Jenifer Gurule 
Rating:
5.0

Awesome thanks

Richard Tasianos 
Rating:
2.0

Customer did not leave a comment.

maurice turner   |  Overall Experience 
Rating:
5.0

Friendly service, is always a huge plus when it comes with dealing with service. Everything else was great. 👍

mario Rodriguez 
Rating:
5.0

Nothing

Lawrence Gallardo 
Rating:
5.0

The receptionist was friendly and very professional. 5 stars

Rosetta Jones 
Rating:
5.0

Customer did not leave a comment.

Richard White 
Rating:
1.0

They double charge and they never pick up the phones poor customer service

Carlos Equihau 
Rating:
5.0

Good customer service experience

Ali Dheini 
Rating:
5.0

Thank you for a smooth and seamless rental experience.

Anthony Hill 
Rating:
5.0

Customer did not leave a comment.

Rain Carbellano 
Rating:
5.0

Customer did not leave a comment.

CINDY AQUINO 
Rating:
5.0

Everything was really quick and everyone was very helpful

Marriet Fields 
Rating:
5.0

Good attention!!!

Luis Espinosa 
Rating:
5.0

Customer did not leave a comment.

Moises Lopez 
Rating:
5.0

Customer did not leave a comment.

Wallace Johnson 
Rating:
5.0

I rent a truck at least once a month and there is not a truck rental anywhere that has been as good as Uhaul . Now where and when do I get my discount. It’s due y’all ! Please don’t make me beg !! Check the records and you will that I have been a part of the Uhaul family for a long time , I should have stock in the company ok family!!

terry green 
Rating:
5.0

Customer did not leave a comment.

douglas schiermeyer 
Rating:
5.0

My problem came from my 1st reservation in Palmdale city off of Ave T. Inwas suppose to have a truck at 10am..no truck I had to call and tell them.they have no truck available. So I had to get another reservation at this Lancaster location. Very disappointed. Just won't bash this location for the other location failure. What 100% guarantee

Cloris Hunt 
Rating:
5.0

Excellent customer service!

William Powe 
Rating:
4.0

The yard is nice. The staff are friendly. The cargo space of the truck was dirty and needed to be swept out.

Eric Slater 
Rating:
4.0

Customer did not leave a comment.

YOLANDA LOPEZ  |  Overall Experience 
Rating:
5.0

Great customer service

MARTIN FIERRO 
Rating:
5.0

I already recommended other people which have set appointments to get their job done

Rene Lupercio 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez 
Rating:
5.0

N/A

MELANIE HARPER WILLIAMS 
Rating:
5.0

Excellent customer service.

Chante Myers 
Rating:
5.0

Appointment at 9:00am, in and out, Fernando was a great technician. Thank you

mike reynolds 
Rating:
4.0

Customer did not leave a comment.

Newton Uter 
Rating:
5.0

Customer did not leave a comment.

douglas schiermeyer 
Rating:
5.0

Customer did not leave a comment.

Sherry Brandon 
Rating:
5.0

Customer did not leave a comment.

RUBEN DIAZ 
Rating:
5.0

Customer did not leave a comment.

Mark Fisk 
Rating:
5.0

Give that young installer my thanks. He knows his stuff. He is helpful and goes out of his way to be nice, informational, and professional. Great service from him

Jim Stephan 
Rating:
5.0

No complaints from me..

Cheryl Lindaman 
Rating:
5.0

NA

Charles Martin 
Rating:
5.0

Customer did not leave a comment.

Larry Crump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas schiermeyer 
Rating:
5.0

Customer did not leave a comment.

michael wright 
Rating:
5.0

Customer did not leave a comment.

celia arteaga 
Rating:
4.0

When I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.

TAMMY DOSTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Moore 
Rating:
5.0

I appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U

Paulette Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earl Thomas 
Rating:
4.0

Not being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.

Brianne Lopez   |  Overall Experience 
Rating:
5.0

The service was very good. The lady at the counter was very nice and friendly when taking care of our reservation. No complaints here.

juan huerta 
Rating:
5.0

Everything was fine except the truck was getting a flat

Joshua Harmon 
Rating:
1.0

Was over charged on mileage. Rep said shed work it out. She did not. Didn't even make an effort to do so. Also got charged for gas? I filled it back to 1/4 tank as it was when I left. Horrible experience. Will never use uhaul again. I will fight these wrong charges.

Michael Trudeau 
Rating:
4.0

Customer did not leave a comment.

Rima Jordan 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
5.0

I've rented trucks from this location nearly a dozen times and I can't ever remember having a problem or negative experience.

Derrick Schmucker 
Rating:
5.0

Customer did not leave a comment.

Latoyia Lewis 
Rating:
2.0

Storage price kept going up, and my storage had a water leak, my boxes were wet.

Kiisha kendrick  |  Overall Experience 
Rating:
5.0

Office personnel were very helpful and friendly.

WILLIAM HALL 
Rating:
5.0

Customer did not leave a comment.

Joseph Ruiz 
Rating:
5.0

great customer service

SHACONDRA LUCAS  |  First Impressions 
Rating:
5.0

Everything ran very smooth. No over-selling or hype. Very knowledgeable staff.

reic berman 
Rating:
5.0

You guys are awesome!!!

Alejandra Penaloza 
Rating:
5.0

Customer did not leave a comment.

Keitra Pendarvis 
Rating:
5.0

Deonte, I didn’t get the spelling of his name but he was Extremely 🧑‍🏫 professional and kind.

Chante Myers  |  First Impressions 
Rating:
5.0

Very friendly employees. They really took their time to explain the services proposed.

Gabriel Peretti 
Rating:
5.0

Excellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.

Sandra Arango  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chester Li 
Rating:
5.0

Guadalupe Ruiz was excellent. She was polite, professional, and courteous. She is an example of what good customer service is and should be for all employees. 😃

KARREEM JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Audifreed Mondragon 
Rating:
5.0

Customer did not leave a comment.

Nickie Pengilley 
Rating:
5.0

The gentleman that's assist me when I check out the equipment was very nice and helpful.

Maribel Renteria 
Rating:
4.0

Customer did not leave a comment.

Shreda POWELL 
Rating:
5.0

UHAUL kept its promises by providing excellent customer service. The work appears to be excellent as well. If it's not it is Guaranteed for life, AND UHAUL CAN BE TRUSTED!!! Thank you UHAUL !!!

Lester Cole 
Rating:
5.0

Customer did not leave a comment.

Raymond Tittle 
Rating:
5.0

Overall experience was great!! Friendly and helpful staff.

Gary Goodman 
Rating:
5.0

Customer did not leave a comment.

Patrick Whalen 
Rating:
5.0

THEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽

Charlesetta Grayes  |  Overall Experience 
Rating:
5.0

Excellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!

Tiree McHenry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Ortega 
Rating:
5.0

Customer did not leave a comment.

Shana ONeil 
Rating:
5.0

I’m not sure it went very well

Robert Dorame 
Rating:
4.0

The light on the trailer for brakes did not work. They were too busy to fix it. The lady who helped us was amazing and took great care of us.

maria fletcher 
Rating:
4.0

I don't know the process Worked real easy

Douglas harness 
Rating:
5.0

I was able extend my rental with no issues. I was running late returning and was not judged lol. I had a great experience during a stressful move. No improvement suggestions this time.

Raynelle Walton 
Rating:
4.0

Just keep good customer service!

Anthony Edmond 
Rating:
5.0

Customer did not leave a comment.

Sabrina Moreira 
Rating:
5.0

Customer did not leave a comment.

Gilma Campos 
Rating:
5.0

Customer did not leave a comment.

Geraldine vasquez 
Rating:
5.0

Customer did not leave a comment.

Geraldine vasquez 
Rating:
4.0

Customer did not leave a comment.

indya paul  |  First Impressions 
Rating:
4.0

The truck was not in good condition. I told the staff the issues I had with the truck.

Robert Gay 
Rating:
5.0

Customer did not leave a comment.

DWAYNE POWELL 
Rating:
5.0

Everything was great, employee's didn't keep me waiting and were very helpful. Trailer was in great condition, stree free trip thank you

MICHAEL MACFARLANE 
Rating:
4.0

People stealing gas from your vehicles not good

mike mcgill 
Rating:
5.0

Customer did not leave a comment.

ashley hawkins 
Rating:
5.0

The technician that performed the installation was very friendly and communicated well.

Anthony Romanelli 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

daryl brown 
Rating:
5.0

Customer did not leave a comment.

Robert Deshields 
Rating:
5.0

Customer did not leave a comment.

Matthew Paland 
Rating:
5.0

Absolutely recommend, excellent customer service and was pretty fast too

Joaquin Flores 
Rating:
5.0

THEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE 😊 AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB! 👍 I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!👏😊

Charlesetta Grayes  |  First Impressions 
Rating:
5.0

It was good the only thing is to allow some time to check the rental and if you rented a dolly make sure it’s also there that’s all

Tomas Ramirez 
Rating:
5.0

Customer did not leave a comment.

Nicholas Russo 
Rating:
5.0

Nothing everything was great.

Cornell Richardson 
Rating:
5.0

Traci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.

Latoyia Lewis  |  First Impressions 
Rating:
5.0

Never received closing statement as told when equipment was returned

Robert Johns 
Rating:
5.0

Customer did not leave a comment.

Michael Herrington 
Rating:
5.0

Customer did not leave a comment.

Erick Ringo 
Rating:
5.0

Customer did not leave a comment.

Antina CallahanHoward  |  Overall Experience 
Rating:
3.0

I rented the same size truck to take deris to the same location, traveling the same mileage. Inflation has increased the cost by twice the cost I paid four years ago. Fxxking incredible! Even though the daily rental cost was the same??

Joe Cain 
Rating:
5.0

Customer did not leave a comment.

JOSE SANCHEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael Vega 
Rating:
3.0

Customer did not leave a comment.

Darlene Castillo  |  Online Move In 
Rating:
5.0

I appreciate the love ladies.

Raykuel Scarbrough 
Rating:
5.0

Customer did not leave a comment.

jacqueline johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Analyia Black 
Rating:
4.0

Customer did not leave a comment.

RAYMOND MORENO  |  Overall Experience 
Rating:
5.0

The employees here are nice, place is clean. 5 stars

MICHAEL DEJAYNES  |  Overall Experience 
Rating:
5.0

Thank you for your love concern for this move. I really do appreciate everything you guys were on point.

Latonya Ediger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Rush 
Rating:
5.0

Customer did not leave a comment.

ROLANDA SHELLS 
Rating:
5.0

Lupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them

Marla Clarke  |  Overall Experience 
Rating:
1.0

Your staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94.95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA

Alfred James  |  Overall Experience 
Rating:
5.0

Excellent customer service Manager staff wonderful experience

Tiree McHenry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELANIE HARPER WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORDON PEACOCK  |  Overall Experience 
Rating:
5.0

The owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. Thank you!

DAVID LAVALLEY  |  First Impressions 
Rating:
5.0

Lupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.

monica stewart  |  Overall Experience 
Rating:
2.0

Customer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall

BYRON THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIANNE AMAYA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julian Gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CIRILO GOMEZ  |  Overall Experience 
Rating:
5.0

Extremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********

CONRAD MONTANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BESSIE FRAZIER  |  First Impressions 
Rating:
3.0

Better instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..

Brianne Lopez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome stallworth  |  Overall Experience 
Rating:
3.0

U-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. “KASL Printing & Graphics”. Owner is Jack Karabibergian Their website is trash and it’s from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I’ve had, usually it’s super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn’t find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don’t to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374

Melissa Tovar  |  Online Move In 
Rating:
3.0

What's to be

Afrikaren Plazdohtifaw decarriere  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAIQWAN ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANISE OWENS  |  First Impressions 
Rating:
4.0

The lock 🔒 was broken already

jerome stallworth  |  Online Move In 
Rating:
4.0

Storage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL

TAMMY DOSTER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janeshia Neeley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessie Dartharb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Frewuter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Montgomery  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessie Dartharb  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

maximiliano chavez  |  Online Move In 
Rating:
4.0

It would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.

Janette Brown  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Raul Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Barrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES medrano  |  Overall Experience 
Rating:
5.0

Manager Lupe is great

Caprice Williams  |  Overall Experience 
Rating:
5.0

The people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame

leo larochelle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORRAINE GARCIA  |  First Impressions 
Rating:
4.0

Recommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.

RAYMOND LEIVAS  |  First Impressions 
Rating:
2.0

This location has their calls routes to customer service, making it hard to get needs met!!!!

CHRISHANDA PATTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Gutierrez  |  Overall Experience 
Rating:
1.0

The lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy

Gina Smith  |  Online Move In 
Rating:
3.0

Facilities (sliding door) have been inoperable for awhile and still not repaired.

GABRIDALE WILSON  |  Overall Experience 
Rating:
5.0

The lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM

Jaime Balderas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tameka de peazer  |  First Impressions 
Rating:
5.0

The UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul

LUPE ROSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artese Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinnie Richardson  |  First Impressions 
Rating:
5.0

Luv the manager professional friendly

Marla Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antonio haney  |  Overall Experience 
Rating:
5.0

The manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.

JENNIFER HAMILTON  |  Overall Experience 
Rating:
5.0

Thanks guys very much

Gregory Cochran  |  First Impressions 
Rating:
1.0

When I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday

Karla Vargas  |  Overall Experience 
Rating:
5.0

Overall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.

Joseph Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chondra nickerson  |  First Impressions 
Rating:
2.0

Customer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.

LoRay Cambell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENELOPE BORTMAN  |  Overall Experience 
Rating:
5.0

The staff is very friendly and will go out of their way to help if needed.

DANNY CALDERON  |  Overall Experience 
Rating:
5.0

Your staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.

Joshua Delrosso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letiche Ham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonia jones  |  Overall Experience 
Rating:
2.0

I spent over $3000 dollars and couldn't be accommodated for a storage unit that I needed so I am being charged $40 dollar a day because I don't have any place to put my things. I made every attempt before I left to have a storage unit but just to get the run around. So I will not recommend to any family or friends.

Merlene Yelding  |  First Impressions 
Rating:
5.0

The manager at this location is wonderful! She’s very kind an helps w/ any problem with professionalism and a warm smile.

shawna wilbanks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN COWGILL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Keys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GABRIDALE WILSON  |  First Impressions 
Rating:
5.0

Tracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.

John Bercsi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariana Soli  |  Overall Experience 
Rating:
5.0

They helped me on hard times especially the supervisor. Me and my kids couldn’t be more thankful. Cierra

Cierra martin  |  Overall Experience 
Rating:
5.0

Thank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easy

Isabella Brookman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PENELOPE BORTMAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kisha Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Allee  |  First Impressions 
Rating:
5.0

I will rent again I always rent through Uhaul your agency is reliable and very consistent.

renee thomas jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salvador Villegas  |  Overall Experience 
Rating:
3.0

I wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.

ELLEN ORTON  |  Overall Experience 
Rating:
4.0

Very helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.

jaime hill  |  First Impressions 
Rating:
3.0

Once again, I could not reach employee to help me when I couldn’t get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.

Diane Zear  |  First Impressions 
Rating:
2.0

It was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!

Brenda Aguilera  |  First Impressions 
Rating:
4.0

My comments to you are I left the facility in October 30.2021 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your services

lashawn smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa Baggett  |  First Impressions 
Rating:
5.0

Staff are doing a good job.

Bryan Jacko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Iles  |  Overall Experience 
Rating:
5.0

Tracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.

Emmett Beatty  |  Overall Experience 
Rating:
5.0

Staff all way helpful

jerome groomes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arrieslloyd Lloren  |  Overall Experience 
Rating:
5.0

staff professional and very attentive .

Emmett Beatty  |  First Impressions 
Rating:
5.0

Friendly staff, very informative! Storage unit was easy to locate and take my goods into.

Anthony Prasanchum  |  First Impressions 
Rating:
2.0

Customer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her name

bianca moore   |  First Impressions 
Rating:
5.0

I would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.

Kimberly Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEDDY RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHINDANA MUSTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanny Maldonado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wenshelia Swisher  |  Online Move In 
Rating:
4.0

Never really used it though.

Michelle Landgren  |  Overall Experience 
Rating:
5.0

Storage staff professional and friendly. Wonderful experience.

Rose Chism  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Little  |  Online Move In 
Rating:
5.0

Staff friendly and professional. Great experience👍🏽

Rose Chism  |  First Impressions 
Rating:
1.0

My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would’ve known this is how my stuff was going to end up I would’ve just thrown them in my back yard and saved my money that I paid for almost a year. I’m very disappointed

Karen Elias  |  Overall Experience 
Rating:
5.0

The employees were very helpful and courteous.

Leslie Hope  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor Beltran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Madero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Aaron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pascual veloz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darshay Heard  |  First Impressions 
Rating:
5.0

Love your facility and what you have to offer. Thanks

Gary Sherouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio Aparicio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor Beltran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Galland  |  First Impressions 
Rating:
3.0

The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.

ADRIANNE MARTINEZ  |  Overall Experience 
Rating:
5.0

None at this time. Thanks

Gary Sherouse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramiro trujillo  |  Overall Experience 
Rating:
3.0

When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn’t even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii

Mario Pompeii  |  First Impressions 
Rating:
2.0

Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.

FLORA VAUGHN  |  Overall Experience 
Rating:
5.0

I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!

Diana Heppe  |  Overall Experience 
Rating:
5.0

Excelente servicio

Bautista Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylia goana  |  Overall Experience 
Rating:
5.0

Todo el personal fue amable

Teresa Zamora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie mae cager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael schmit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amie Palma  |  Overall Experience 
Rating:
4.0

Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.

Jennifer Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh SANDERS  |  Overall Experience 
Rating:
2.0

Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.

Christian Zaldana  |  Overall Experience 
Rating:
5.0

Muy buen servicio gtacais

Marissa Quintanar  |  First Impressions 
Rating:
5.0

The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it’s for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life

Roshelle Moss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy Moore  |  First Impressions 
Rating:
4.0

As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)

Daniel Doppke  |  Overall Experience 
Rating:
3.0

I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang

Hector NIebla  |  Overall Experience 
Rating:
5.0

Esta excelente el servicio

Bautista Ramirez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Kollaja  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Rollison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amie Palma  |  First Impressions 
Rating:
5.0

Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!

PEDRO ESPINOZA  |  First Impressions 
Rating:
1.0

Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.

ROBERTA JANE AGUAYO-HAMPTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

irene ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Sanchez  |  Overall Experience 
Rating:
5.0

Great place to put your stuff

alan baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN SAUL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Bevel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Keys  |  First Impressions 
Rating:
1.0

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn’t supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn’t have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

DAVID FARRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Pasillas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUBEN SAUL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Pires  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeKaia Goss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Simon  |  First Impressions 
Rating:
2.0

I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

james haden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

moses pimentel  |  Overall Experience 
Rating:
5.0

They were very nice and helpful and had everything you can think of that you needed for moving

dezarae owens  |  First Impressions 
Rating:
5.0

THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .

Herbert Drye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelley Peebles  |  Overall Experience 
Rating:
2.0

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Diane Zear  |  Online Move In 
Rating:
5.0

A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

Paul Dente  |  Overall Experience 
Rating:
5.0

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

DONALD SYLVAN  |  Overall Experience 
Rating:
5.0

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Veda Caldwell  |  First Impressions 
Rating:
5.0

Only concern would be a possible reduction in price for Senior Citizens.

Evertt Wooden  |  Overall Experience 
Rating:
5.0

Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

mark steven  |  First Impressions 
Rating:
3.0

Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Courtney Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexus Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN SAUL  |  Overall Experience 
Rating:
5.0

Both employees were very helpful and nice.

Courtney Cook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earl Valdez  |  Overall Experience 
Rating:
5.0

.

Leroy Wrighten  |  First Impressions 
Rating:
5.0

Your employee was great very professional and polite

Dean Jordan  |  First Impressions 
Rating:
4.0

Thank you

Jc Jr Frelo  |  Overall Experience 
Rating:
5.0

Slow process, excellent customer service.

Ashley Lewis  |  First Impressions 
Rating:
1.0

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

lisa ninion  |  First Impressions 
Rating:
5.0

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

Martha Miller  |  Overall Experience 
Rating:
5.0

Extremely happy and Satisfied

GUADALUPE BELLINI  |  Overall Experience 
Rating:
5.0

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

Anita Butler  |  Overall Experience 
Rating:
4.0

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

eduard ryborz  |  Overall Experience 
Rating:
3.0

Danny a manager was a great person/supervisor Thank You Jacqueline

Jaqueline Kelley  |  Overall Experience 
Rating:
5.0

No problems

Dawna Woslum  |  Overall Experience 
Rating:
5.0

Quick, efficient, and professional.

john dianna  |  First Impressions 
Rating:
5.0

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Henry Scott  |  First Impressions 
Rating:
5.0

It was as advertised....

Beatrice Caballero  |  Overall Experience 
Rating:
5.0

The staff at the facility made a high-stress move a little easier - thank you!

Anita Butler  |  First Impressions 
Rating:
5.0

Excellent !!!!!

ELIZABETH JANUARY  |  Overall Experience 
Rating:
5.0

Great, Greater nice friendly

Veronica Sterling  |  Overall Experience 
Rating:
5.0

Great staff and very clean loacation.

Lakeisha Waters  |  First Impressions 
Rating:
5.0

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

JULIANNA HADLEY  |  Overall Experience 
Rating:
1.0

My things got wet and molded

Donna Blackmon  |  Overall Experience 
Rating:
4.0

People were excellent

WYATT COLEMAN  |  First Impressions 
Rating:
5.0

great customer service

ANITA TOLEDO  |  Overall Experience 
Rating:
5.0

One stop, truck and storage in one location. Staff were helpful and professional.

Beatrice Caballero  |  First Impressions 
Rating:
5.0

People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

jannie samaniego  |  First Impressions 
Rating:
4.0

On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

salina gravance  |  Overall Experience 
Rating:
3.0

Reservation was canceled. Not sure why I am receiving this.

Annika Tillman  |  Reservation 
Rating:
5.0

Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Janet Heinen Robbins  |  Overall Experience 
Rating:
5.0

I well used your services againg thank you

BENJAMIN MANCILLAVEGA  |  Overall Experience 
Rating:
5.0

I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Dwaine Williams  |  Overall Experience 
Rating:
5.0

The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

Eric Binckley  |  Overall Experience 
Rating:
2.0

Was not happy with the service!

april cleveland  |  Overall Experience 
Rating:
1.0

I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

diane shorter  |  Overall Experience 
Rating:
3.0

Haven't used it or seen it yet

marina misraje  |  Reservation 
Rating:
5.0

At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Marchel Jones  |  Reservation 
Rating:
3.0

Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

Janet Heinen  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

NATALIE VELEZ  |  Overall Experience 
No reviews have been submitted for this location.

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