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Isolene SCustomer Reviews for U-Haul Moving & Storage of East Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at this store were very nice and friendly plus she was very busy this morning putting trucks in their right places. Then she had to come to the office to check an appliance dolly out for me and help other customers she was very busy this morning. I really appreciate her this morning for helping me.
Sharon HCustomer service was great. However, the van wasn’t in the best condition. I could feel the wheels on the front shaking as I stopped. Also, the window on the driver side sounded like it was not all the way up. The noise was very loud and distracting. You couldn’t hear well when trying to talk on the phone, etc. Otherwise, everyone there was super nice and friendly!!!
Barbara JKeep up the good work!!
Jacqueline PThanks alot
Lisa B | Online Move InEmployees have a great attitude and are friendly. Give them a raise
Aaron BMaybe some coffee or start selling Red Bull products 🤣😂🤣💪🏾💪🏾💪🏾👀👀💪🏾💪🏾🙏🏾🙏🏾💯💯
Omarfio ANun job well done
patricia fService on both ends of my triop was first rate. I'll always rent U Haul.
Alfred BIt's always been a pleasure working with you all.
Ranishia CCustomer service was excellent and friendly, both for pick up and drop off. Thank you!
Thomas RWas over charged need to speak to some one was told to call back in am
Gerald CEveryone I met was great, I was in and out in under 10 minutes
robert sThe employees here are ALWAYS efficient and polite. I’ve used this location at least 15 times in the last year and they get me in and out quickly.
Michael JThese poor guys had to clean up the mess that was initially in the truck. I was over charged for gas and am still challenging. I put in 10 gallons and they charged me for another 11. truck was only driven for for 73 miles. That equates to 3.47 mpg?????
DONALD SService & experience was great!
Brandon TMariesha was very professional, had answers to all my questions & made great suggestions. Very pleasant experience. She made the experience at this location.
Anastacia Bafter having our reservation moved from 28th street, which didn't have the promised equipment The truck that we were assigned was on Empty.
Benjamin COnly to have more employees and maybe someone to answer the phone more often. I know everyone is busy and needs are different. I enjoyed my experience with this team.
Samantha EThe truck ran like a freight train. At times it acted as if the transmission did not want to change out. It started hesitating quite a bit like it was out of gas when clearly gas was in it. Thank u
Linda AMore efficient stocking/parking of the uhaul equipment would be optimal. I had nowhere to park whenever I went to return the vehicle that wouldn't be in the way of other vehicles.. other than that, this location was wayyyyyy better than my pick-up location.. the representative actually knew what they were doing.
MITCHELL BHave a better process for customers disconnecting trailers, took a little too long for the girl to clear a spot for me. I should have been able to unhook and leave while she moved stuff around later.
caleb MRelease deposit quicker
Kenyon SCustomers service was great she was efficient and knowledgeable of what she was doing loved it you go girl
Lois Hthe lady who help me was vert polite and helpful
Linda CThe customer service at this location was wonderful. The young lady was very helpful and kind. They also made sure all my questions were answered. Great staff!!!
ANNIE WEach member of the team has great attitude with great professionalism. I will use U HAUL again. Merry Christmas to you all Thanks You.
Parthena Bnothing , 10/10 service!
Jasmyn SThe attendant was not on site during operation hours. Poor customer service.
cordarius pThe person who first help me was awesome they deserve any raise available
Allen DYes I received very good service from the young lady that worked Saturday morning December 16th. Sorry I forgot your name but I appreciate you
Barbara SMariesha Porterfield at the Eastlake location was absolutely excellent to work with.
Jessica WGreat service, very helpful
ALYSSIA WForgot to get her name but the lady at customer service I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business." Lady answered all my questions and concerns.
Raquel PCustomer service was outstanding and very professional the people very friendly and helpful.Thank you.Sterling Slaughter
Sterling SThe interior was in good shape; other than the smell of smoke. The truck itself kept saying on the dashboard, that the tow mode was on; which I couldn't figure out how to turn off. The truck had a terrible ride, and kept wandering into the other lane. And lastly, the app is not user friendly and they ask for too many prompts and pictures, before the return is complete. It's too dangerous in that part of town, if you are a woman, to have to get out and take all of those pictures.
Tameka BTruck back was open and leaves and birds were in it.
Adam KBe up front about the cost, meaning explain all the hidden fees and insurance.
Eddie Wna
Burnell TYour staff is rude, lazy and no help. Both times I walked into your office the staff was actually laying around the office in their chairs and just laid there until I asked for help. You should replace the staff, manager and the region manager. You could tell this was the accepted culture in the office.
Mark BCounter agent was excellent (when I picked up) The Return process with all the photos is cumbersome and annoying.
Andrew HThis is the second time we’ve used the Eastlake location. Both times were great. The check in was fast and efficient and the staff was very helpful.
Richard JNOTHING AT ALL. Customer service was great
NATALYA HVery good service
Joyce H | First ImpressionsThe only worker there did not know how to enter a credit card on the computer. I had to show her how to enter the expiration date in the MM/YY format because she couldn't get it to go through. the date was June 2027, she kept putting in 627. I repeatedly told her she had to put a 0 before the 6. She wouldn't. She argued with me until I done it myself and it worked. I asked her which van was mine, she said I would just have to go out there to the lot and press panic and see which one started blowing the horn. After I got in the van, It said the front right tire was low (47 lbs while the other 3 were 62). I informed her that it was low and she said I could go to a tire shop and air it up. I was telling my coworkers and family about this experience, and no one can believe it. Also, we have an issue every time we check in for a reservation with it asking multiple times for a picture and a F/B DL picture that it sometimes won't accept. The past reservation, we would not have been able to pick it up at all, if someone had not have happened to been there after hours! This is unacceptable.
Warren GStay Professional like you are
ALFONSO MNothing
JO ATerrific customer service! Staff goes over and beyond!
Keith CGreat customer service
Lynn DI've just got charged for gasoline and it wasn't full when I got it and I was told just put it back where it was...
Natalie MNothing. The woman who helped me check out the vehicle & check it back in eas the same person, and she was wonderfully helpful and kind. Overall great expeeience!
Jeffrey KI was charged for gas and I know for a fact I brought the truck back over what I was supposed to pit in it. I don’t do conflicts so I just left it as they said it was. I gased up right next door to the location. So I know it was over what I was supposed to bring it back as.
Catrina CThe unit was smaller than advertised , with a built in air duct taking up about 6 sq ft. Will need some form of compensation
Josseph C | First ImpressionsI am very sadden I had a delinquent bill and it was paid in full by way of sponsorship 6xx.00 dollars. I kept getting the run around about the locks being cut off. I had a circular lock the unit was up for auction. The kept telling me a man in alley had the cutter. To make a long story short I was not working this was the reason for the sponsorship donation in the 1st place. We'll the bill grew again and it was up for auction again after ther would never cut my lock. On the 2 ND auction there was a technicality and could not auction the following month it sold and I lost everything. Simply because they would not cut my lock as they said they took there's off but did not cut the thebold lock they told me I was responsible for contacting a locksmith which I no is not true. When I called back they told me everything had been sold and picked up. This was very important things for my family. The integrity us this location is greatly questioned. I will never utilize them again I pray others have not been effected by this unprofessional experience. It's as if they saw the items. And went for it. Without following procedures.
Melinda S | Overall ExperienceI received great customer service
Jamika P | First ImpressionsIt's pricey but it was worth it. Thanks for a great experience!
JESSIE S | Overall ExperienceThe Lady was very nice & respectable
Johnathan S | First ImpressionsPeople was very nice only thing went wrong was they didn't have my paper saying I paid in February and they didn't know I had got my things but overall it was nice
Cynthia S | Overall ExperienceI wasn't able to pick up trucki @ Eastlake and had to go to Fultdale for pickup which was inconvenient. Staff was very helpful and professional . No problem with the storage
Fredenia C | First ImpressionsI really enjoyed being in the company of the friendly staff
WANDA B | First ImpressionsThe workers were very nice. The manager She was always there if needed. Thank U All.
Samatha E | Overall ExperienceI wouldn’t recommend anyone to come here I had things stolen out my building even with a lock on they will go in your building from another side come across the top I advise if you want your things when you come back for them this is not the place to come never again
Anthony H | Overall ExperienceThe only thing good about the Eastlake Uhaul were the employees that is all!!! The storage space was extremely too small and way too expensive and infested with mice. A storage unit 5 times larger than the largest storage Uhaul offers at Metro was about $80 cheaper. Mice and mice sh*t is EVERYWHERE! It’s so infested with mice the poor employees are stepping on the like bugs. Like I said the employees are very good to work with and Uhaul lucky to have such a good staff under the poor conditions they have to work those ladies deserve a Raise!!!
Jaquarius S | Overall ExperienceA lot of my items got mildew and rat droppings everywhere it was supposed to be controlled climate
Johnny H | Overall ExperienceJust had a bad smell from the mices in the units
Petro B | Overall ExperienceThe worker she was very helpful. She was very helpful when she connected the trailer to the hitch on my car. Because I’ve never done it before. I was able to watch her do it. So I’ll be able to connect/disconnect the trailer on my own. But the unit my belongings were stored in was disgusting. Mice droppings ruined some of my things. I had to throw away some of my belongings while moving out. I’m pretty sure I’ll be throwing away more. Once I able to go through more.
Katherine B | Overall ExperienceHave been with U-Haul for some time. Management and Staff are very Helpful.
Samatha E | First ImpressionsJust nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildew
Cathy T | Overall ExperienceWell, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.
LATAUNA M | Overall ExperienceI didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH
ROSHUNYA W | First ImpressionsI was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6.5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.
BRIDGIT D | Overall ExperienceThe lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.
LATAUNA M | First ImpressionsThanks for the first month free
Christine b | First ImpressionsI had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .
ROBERT W | Overall ExperiencePretty good
Kenneth J | Overall ExperienceThanks for helping me
Verna M | First ImpressionsStaff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated
Ronda h | Overall ExperienceThere are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.
Dave B | First ImpressionsGreat staff and management! Thanks so much for everything Eastlake UHaul.
STEPHANIE B | Overall ExperienceRepresentative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G | Overall ExperienceRepresentative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G | First ImpressionsEvery time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me
regina s | Overall ExperienceEvery is very nice and friendly and helpful
lesia b | First Impressionsneed longer night hours for access for working people and on weekends.
Lutricia B | Overall Experienceservice rep was very competent and was intent on making this a pleasant and productive experience
Dorris S | First ImpressionsStaff was very nice except Marissa the new Manager.
Margaret W | Overall ExperienceWorker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.
Sharon L | First ImpressionsThe lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6
Tracey M | First ImpressionsVery good used them all the time
JESSICA P | Overall ExperienceNo problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.
JENNIFER D | Overall ExperienceCustomer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service
Gwenlyn B | Overall ExperienceNo additional comment
JEFFREY F | Overall ExperienceThey were very courteous
Diane J | ReservationGreat job and keep up the good work
Friatina W | Overall ExperienceThey was really friendly an helpful every time i needed help they was rite there when i needed help
james b | Overall ExperienceThe staff was very professional and respectful. They made everything simple and understandable
Juniel R | Overall Experience