Customer Reviews for U-Haul Moving & Storage of East Frederick

229 reviews

90 Monocacy Blvd   Frederick, MD 21701
(Exit 55 from I 70, Next to Wendy's)

(240) 236-9126

View Facility Map

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(240) 236-9126

90 Monocacy Blvd
Frederick, MD 21701
(Exit 55 from I 70, Next to Wendy's)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–5 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sarah Larmore 
Rating:
4.0

Customer did not leave a comment.

Gary West 
Rating:
5.0

Customer did not leave a comment.

Gretchen Autry 
Rating:
5.0

Courtney was great and easy to deal with, very knowledgeable and efficient. She is an asset to your team.

Chris Cramer 
Rating:
5.0

Customer did not leave a comment.

James Santulli 
Rating:
5.0

Great customer service!

ed waterfield 
Rating:
5.0

Easy. Efficient and trailer was available when I needed it

Allen Schaeffer 
Rating:
5.0

Customer did not leave a comment.

Martin Nau 
Rating:
5.0

Your website is broken and clunky. Makes it hard for customers to rent equipment and created friction in the experience

AJAY PHOGAT 
Rating:
5.0

Staff professional and courteous..Service with a smile...

Jacqueline Meadows 
Rating:
5.0

Customer did not leave a comment.

BARRY KEITH 
Rating:
4.0

Customer did not leave a comment.

Jorge Marini 
Rating:
5.0

Very easy to rent a uhaul, agents were very professional, and very efficient.

walter lepus 
Rating:
5.0

Customer did not leave a comment.

Maurice Witt 
Rating:
5.0

Customer did not leave a comment.

Michael Baker 
Rating:
4.0

Customer did not leave a comment.

Julie Christiansen 
Rating:
5.0

Customer did not leave a comment.

Dominick Gulotta 
Rating:
5.0

Customer did not leave a comment.

Warren Clardy 
Rating:
5.0

Customer did not leave a comment.

Krag Sichelstiel 
Rating:
4.0

The business was closed.

Carmen Rivera 
Rating:
5.0

One of the best physical locations I've been too. Easy access, good driveway and roomy pick up/drop area. Very nice building, very clean bathroom, nice staff, quick service, overall great.

Robert Gutjahr 
Rating:
5.0

Second time using UHaul trailer rental. Will certainly be back!

John Hennessey 
Rating:
3.0

The van looked clean but it smelled like waste and disgusting. The van only had 1/4 tank of gas which forced me to fill up twice to do the load. Very frustrating experience between the gas not being full so I can return full and the DISGUSTING smell I had to drive around in.

Matthew Cavaliere 
Rating:
1.0

The trailer was buried in the snow and I had to dig it out. There was also a jack stand buried in the snow that almost damaged my truck.

Brian Faust 
Rating:
5.0

Excellent service.

Brian Boose 
Rating:
5.0

Customer did not leave a comment.

Lamar Booker 
Rating:
4.0

Customer did not leave a comment.

Andrew Hursin 
Rating:
3.0

Customer did not leave a comment.

TAMIKA CLARK 
Rating:
4.0

Customer did not leave a comment.

BRIAN VAN VLIET 
Rating:
4.0

Customer did not leave a comment.

Michael McClintock 
Rating:
3.0

The automated experience sucked. No indication where lock box was, unable to figure out how to log on to return it without downloading the ap, even though checking it out could be done with a one time code.

chad olinger 
Rating:
5.0

Customer did not leave a comment.

Michael Poffenberger 
Rating:
5.0

Customer did not leave a comment.

Thomas Good 
Rating:
5.0

Customer did not leave a comment.

Glenn Weigle 
Rating:
5.0

Get newer trucks. Otherwise, Ben was great! The process was easy and on time.

ruthan graniero 
Rating:
5.0

Customer did not leave a comment.

Neeny Malekia 
Rating:
5.0

Customer did not leave a comment.

James Gram 
Rating:
5.0

Customer did not leave a comment.

Edward Trn 
Rating:
3.0

Equipment was clean, but the truck did not handle well, very shaky and seemed to have an issue with alignment.

Julio Diaz 
Rating:
5.0

Customer did not leave a comment.

DeAnna Johnson 
Rating:
5.0

Very good place, even had packing supplies that we needed. Everything from small to large. Price was in line with most companies and good sturdy boxes. Front desk was amazing on getting us in and out so we could get the job done.. Thank you

terry bowman 
Rating:
1.0

Complete truck inspections before renting the trucks out!!!

Antoinette Walker 
Rating:
5.0

Customet Serivce was prompt and outstanding

deforest hunter 
Rating:
2.0

Unfortunately I had a pretty bad experience. I booked the mobile 24/7 pickup and upon arriving (at 6pm), there were no instructions in the mobile app for starting the reservation process. I was on hold for close to 30 minutes trying to get it resolved with 3 little kids in the car. What should have only taken a few minutes ended up taking almost an hour. By the time I finally got the reservation back on track, and got the lock box code, I opened the box AND THERE WAS NO KEY. I called back and was told there was a 30 minute wait to answer my call. There was no direct number for this location. I was alone in a dark parking lot. I just called my husband to put all the kids back in the car and come pick me up. It was ridiculous. I was still on hold by the time we got home and just hung up. I was unable to pickup the Uhaul on the day I wanted which resulted in a full day behind for packing the truck (for a job, so this put me in a pretty tough spot). Someone called me back and assured me I could get it all sorted out the next day when they opened at 9am. He said I would get a discount for all the inconvenience. We went and picked up the Uhaul in person. The lady who was there was very nice and knew what was going on. She apologized the worked forgot to put the key in the lock box 😳. So I was able to pickup finally and get home to pack. It was raining however, so I had to load all my equipment in the rain, which wouldn't have happened if I had been able to get it the night before. I was rushing to get to the job on time, which wouldn't have happened if I could have packed the night before. All why I reserved it the day before... We even returned the Uhaul early (on Sunday), and I was still charged the full amount. Almost $250 for a crappy experience. No discount and I really only had the Uhaul for about 24 hours. I highly doubt I'll be using this service again.

Stephanie White 
Rating:
4.0

Customer did not leave a comment.

Misty Clark 
Rating:
5.0

Easy to use and affordable, great service.

Kiril Motorin 
Rating:
5.0

Great service! Very easy check out and check in!

Analiese Kennedy 
Rating:
3.0

Customer did not leave a comment.

Douglas Kalinousky 
Rating:
5.0

Staff was very friendly and helpful. Definitely recommend!

James Gram 
Rating:
5.0

Great customer service. Very friendly.

David Mahrenholz 
Rating:
5.0

I rented an auto trailer. The trailer is engineered well, easy to use, and easy to pull. The service center that I used had 3 on hand and the technician was a pleasure to work with. Thank you again and I'll be using Uhaul and this facility for my future trailer renal needs.

Christian Sloan 
Rating:
3.0

Customer did not leave a comment.

Dennis Young 
Rating:
5.0

Customer did not leave a comment.

Wanda Camacho 
Rating:
5.0

Customer did not leave a comment.

Christopher Lunsford 
Rating:
3.0

Customer did not leave a comment.

Tracy Sink 
Rating:
5.0

Customer did not leave a comment.

Jeanne Frost 
Rating:
3.0

Customer did not leave a comment.

RACHEL ROBEY 
Rating:
5.0

Customer did not leave a comment.

MIGUEL VILLALOBOS 
Rating:
5.0

Customer did not leave a comment.

Timothy Brandt 
Rating:
5.0

Customer did not leave a comment.

Joseph Madron 
Rating:
4.0

Transport had engine oil on the track from previous use.

Marco Jones 
Rating:
5.0

Excellent customer service ..

Jonas Isaac Mariaca Alcocer 
Rating:
4.0

Customer did not leave a comment.

Serge Sagna 
Rating:
5.0

Customer did not leave a comment.

Gregory Semuskie 
Rating:
5.0

Customer did not leave a comment.

Walter Holman 
Rating:
5.0

Very friendly and polite would not change a thing!

Brian Zimmer 
Rating:
5.0

Always a positive experience.

Mark Bruns 
Rating:
5.0

Quick process in and out and super nice gentleman at the Center where I rented the vehicle.

Lori Gardner 
Rating:
5.0

Customer did not leave a comment.

Andy Smith 
Rating:
5.0

Ben was terrific and extremely helpful

Richard Police 
Rating:
3.0

The staff was great. The building and lot looks a little run down.

Mark Broeker 
Rating:
5.0

Nothing. Experience was quick and easy. Will use this location for all my future needs.

Jason suchodolski 
Rating:
3.0

The truck had less than a quarter tank of gas (but was told it had a quarter tank of gas) which was an inconvenient way to start our move having to rush to the closest gas station.

Jesse Rivera 
Rating:
5.0

(Even as a former employee) I am pleased that U-Haul is upgrading their trucks.

Mark Bruns 
Rating:
5.0

Ben the manager there was great he made sure that I could get my rental even know the rental from someone else was late getting back. Thank you Ben!

kevin devine 
Rating:
5.0

Customer did not leave a comment.

Mitchell Wolinsky 
Rating:
5.0

Very good customer service. We were in and out with what we needed. Good location and accomodating hours. Representative at counter was very professional.

Anise Brown 
Rating:
5.0

This was our first time renting a U-Haul vehicle and it was a smooth process. I reserved online the morning of the rental, and when we got to the location a little early, they were able to accommodate our early arrival. The van was clean and in good condition and our queen mattress easily fit. Returning the van was easy -- and convenient to fill up the gas at the Royal Farms across the street. Bonus points for the lovely landscaping outside the U-haul building. Not necessary, but it looked nice. The only negative is that it took us a little while to receive the email confirmation of the reservation. It finally came through to my email about an hour after we picked up the van. But otherwise, a smooth experience and if we need to rent a van or moving vehicle in the future, we will choose this location.

William Sampson 
Rating:
5.0

Customer did not leave a comment.

DR WILLIAM LORD 
Rating:
4.0

Customer did not leave a comment.

Gary Mullen 
Rating:
4.0

Service today was very slow and disorganizing it was as if the person didn’t work there. I did not receive my recipe at the end of the transaction. I might not use this branch next time.

RANDY RASHELL 
Rating:
5.0

Customer did not leave a comment.

RAYMOND RUPERT 
Rating:
5.0

Customer did not leave a comment.

Gary Hubble 
Rating:
5.0

Great customer service, very clean truck, easy to drive

MANDY WHIPP 
Rating:
5.0

Customer did not leave a comment.

Johnny Mcclure 
Rating:
5.0

I will be doing the same thing on a month and will definitely use the same locations.

John Hendricks 
Rating:
5.0

Everything is great at this location.

Gary Prochaska 
Rating:
5.0

Customer did not leave a comment.

Christopher Lunsford 
Rating:
5.0

Customer did not leave a comment.

RAY DELOS REYES 
Rating:
5.0

Everything was good, The only thing that could have made this a better experience, have a full tank of gas. And when the customer brings it back it must be full.

Gary Prochaska 
Rating:
5.0

All is good.

Lana Dove 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE PRICE 
Rating:
5.0

Customer did not leave a comment.

James Green 
Rating:
5.0

Customer did not leave a comment.

Robert Picano 
Rating:
5.0

Customer did not leave a comment.

Raymond Hattenburg 
Rating:
5.0

Customer did not leave a comment.

STACIA LAMOUREUX 
Rating:
5.0

Customer did not leave a comment.

Gael Le Guellec 
Rating:
5.0

I think Customer Service was great

Wenceslao Parada 
Rating:
5.0

Rear tires barely had tread…… no hand truck……. service was great

bill mirabello 
Rating:
1.0

Was given a truck with a flat tire.,water leaked from roof. Poor condition that,caused many problems and ruined my moving experience and schedule. I expect a full refund for this rental

Larry Berlin 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top