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Rhonda DCustomer Reviews for U-Haul Moving & Storage of East Frederick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Radio did not work, gas gauge did not work properly
timothy hThe location was moved to a location with different hours, causing me to have to pay a work crew to sit around for an hour, doing nothing. Using the new location also cost $20 more for the truck rental. So, U-Haul inconveniences you, then charge you more for your trouble.
Frederick GThere was water leakage coming up from the wheel hub after unloading when I have no liquid stowed in my packages
Vince TNone
Carlos GNothing
PARIZO AI was scheduled to pick up a truck via the app before the location opened for the day. The app refused to recognize that I was in the correct location so I could not check in. Customer service then recommended that I try to check in via the website instead of the app. All was good until I tried to click the button stating that I read the Terms & Conditions. No matter what I tried, it would not let me click the button so I could not get access to the truck. The solution of the customer service rep was to wait until the location opened at 9 AM which was a bit irritating considering I had been there since 8 AM trying to pick up the truck using the app and website. I had people waiting for me at my storage unit who I was paying by the hour to assist with the move. If you are going to offer a virtual pick up and drop off service, it needs to work properly! And when it doesn't, you need to have some sort of override that still allows you to pick up your truck without having to wait until the location opens. What if I was trying to pick up the truck at 5 AM? Would your solution had been for me to wait 4 HOURS?!
Lanna ACourtney was great and easy to deal with, very knowledgeable and efficient. She is an asset to your team.
Chris CGreat customer service!
ed wEasy. Efficient and trailer was available when I needed it
Allen SYour website is broken and clunky. Makes it hard for customers to rent equipment and created friction in the experience
AJAY PStaff professional and courteous..Service with a smile...
Jacqueline MVery easy to rent a uhaul, agents were very professional, and very efficient.
walter lThe business was closed.
Carmen ROne of the best physical locations I've been too. Easy access, good driveway and roomy pick up/drop area. Very nice building, very clean bathroom, nice staff, quick service, overall great.
Robert GSecond time using UHaul trailer rental. Will certainly be back!
John HThe van looked clean but it smelled like waste and disgusting. The van only had 1/4 tank of gas which forced me to fill up twice to do the load. Very frustrating experience between the gas not being full so I can return full and the DISGUSTING smell I had to drive around in.
Matthew CThe trailer was buried in the snow and I had to dig it out. There was also a jack stand buried in the snow that almost damaged my truck.
Brian FExcellent service.
Brian BThe automated experience sucked. No indication where lock box was, unable to figure out how to log on to return it without downloading the ap, even though checking it out could be done with a one time code.
chad oGet newer trucks. Otherwise, Ben was great! The process was easy and on time.
ruthan gEquipment was clean, but the truck did not handle well, very shaky and seemed to have an issue with alignment.
Julio DVery good place, even had packing supplies that we needed. Everything from small to large. Price was in line with most companies and good sturdy boxes. Front desk was amazing on getting us in and out so we could get the job done.. Thank you
terry bComplete truck inspections before renting the trucks out!!!
Antoinette WCustomet Serivce was prompt and outstanding
deforest hUnfortunately I had a pretty bad experience. I booked the mobile 24/7 pickup and upon arriving (at 6pm), there were no instructions in the mobile app for starting the reservation process. I was on hold for close to 30 minutes trying to get it resolved with 3 little kids in the car. What should have only taken a few minutes ended up taking almost an hour. By the time I finally got the reservation back on track, and got the lock box code, I opened the box AND THERE WAS NO KEY. I called back and was told there was a 30 minute wait to answer my call. There was no direct number for this location. I was alone in a dark parking lot. I just called my husband to put all the kids back in the car and come pick me up. It was ridiculous. I was still on hold by the time we got home and just hung up. I was unable to pickup the Uhaul on the day I wanted which resulted in a full day behind for packing the truck (for a job, so this put me in a pretty tough spot). Someone called me back and assured me I could get it all sorted out the next day when they opened at 9am. He said I would get a discount for all the inconvenience. We went and picked up the Uhaul in person. The lady who was there was very nice and knew what was going on. She apologized the worked forgot to put the key in the lock box 😳. So I was able to pickup finally and get home to pack. It was raining however, so I had to load all my equipment in the rain, which wouldn't have happened if I had been able to get it the night before. I was rushing to get to the job on time, which wouldn't have happened if I could have packed the night before. All why I reserved it the day before... We even returned the Uhaul early (on Sunday), and I was still charged the full amount. Almost $250 for a crappy experience. No discount and I really only had the Uhaul for about 24 hours. I highly doubt I'll be using this service again.
Stephanie WEasy to use and affordable, great service.
Kiril MGreat service! Very easy check out and check in!
Analiese KStaff was very friendly and helpful. Definitely recommend!
James GGreat customer service. Very friendly.
David MI rented an auto trailer. The trailer is engineered well, easy to use, and easy to pull. The service center that I used had 3 on hand and the technician was a pleasure to work with. Thank you again and I'll be using Uhaul and this facility for my future trailer renal needs.
Christian STransport had engine oil on the track from previous use.
Marco JExcellent customer service ..
Jonas IVery friendly and polite would not change a thing!
Brian ZAlways a positive experience.
Mark BQuick process in and out and super nice gentleman at the Center where I rented the vehicle.
Lori GBen was terrific and extremely helpful
Richard PThe staff was great. The building and lot looks a little run down.
Mark BNothing. Experience was quick and easy. Will use this location for all my future needs.
Jason sThe truck had less than a quarter tank of gas (but was told it had a quarter tank of gas) which was an inconvenient way to start our move having to rush to the closest gas station.
Jesse R(Even as a former employee) I am pleased that U-Haul is upgrading their trucks.
Mark BBen the manager there was great he made sure that I could get my rental even know the rental from someone else was late getting back. Thank you Ben!
kevin dVery good customer service. We were in and out with what we needed. Good location and accomodating hours. Representative at counter was very professional.
Anise BThis was our first time renting a U-Haul vehicle and it was a smooth process. I reserved online the morning of the rental, and when we got to the location a little early, they were able to accommodate our early arrival. The van was clean and in good condition and our queen mattress easily fit. Returning the van was easy -- and convenient to fill up the gas at the Royal Farms across the street. Bonus points for the lovely landscaping outside the U-haul building. Not necessary, but it looked nice. The only negative is that it took us a little while to receive the email confirmation of the reservation. It finally came through to my email about an hour after we picked up the van. But otherwise, a smooth experience and if we need to rent a van or moving vehicle in the future, we will choose this location.
William SService today was very slow and disorganizing it was as if the person didn’t work there. I did not receive my recipe at the end of the transaction. I might not use this branch next time.
RANDY RGreat customer service, very clean truck, easy to drive
MANDY WI will be doing the same thing on a month and will definitely use the same locations.
John HEverything is great at this location.
Gary PEverything was good, The only thing that could have made this a better experience, have a full tank of gas. And when the customer brings it back it must be full.
Gary PAll is good.
Lana D