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Timothy PayneCustomer Reviews for U-Haul Moving & Storage of East Carrollton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mitchell was great 👍🏻
Robert KimballI think it's the best so far
Willie ChismThey had great customer service very friendly fast and easy
Chelsey EnevoldsenFlawless experience
MICKAEL GRIERAlways a great experience at this location!
Burney MartinI was quoted one price on the app another when I got to the store and my card was over charged and I was told that I would receive a receipt with the breakdown of my charges never received it and I still have received my payment back to my card I will never use this place again and I’m still waiting on my receipt and funds that are owed to me
Cecelia WillisMichell was a very helpful. He wad a very polite person. Ĺ
Angela hallKeep the same service.
lovensky espiegleI came in looking for a truck on short notice. The one I needed was on its way back so I waited the 10-15 minutes for it and this staff had the truck cleaned and ready to go within about 5 minutes of it pulling back into the lot. Friendly staff and great service! 5 stars!
BRANDON HORSLEYNothing needs to be improved.
Keshia SharpeSteering wheel was way off center and the truck was shaking at 40-50 mph in the front end.
Ricky DukeN/A
Paul PalmerMitchell and Katie did an outstanding job helping me with the trailer! They are very professional and exhibit excellent customer service! Thanks to both!
Gwendolyn TouchstoneAfter an unpleasant experience with UHaul due to an error and poor communication, this (secondary)ocation was very helpful. Thankful they were open on Sunday as app was not working correctly. Thanks to Zach and the lady ,who didn't give her name
Brandan BeardenSometimes hard to get on the phone and getting forwarded to customer service having to wait.
CARL JOHNSONNice respectful place the guy was a good guy
rasheed almondThank you for the quick return
eli harperNo drop box at this location..left keys under left front tire..(drivers side)
Joseph NalleyFast Friendly Service.. No hassle. I was in and out within minutes.. Customer service was absolutely Awesome. Truck was Clean and in great condition. I would recommend this U-Haul store. 10/10
chrissa adamsI received the best service I have ever received. Katie Landrum was phenomenal. She was very kind, friendly and very helpful. I will definitely use this U-Haul for all my moving needs.
Karen JenkinsGreat job
MICHAEL CHEEKSMy guy that works there was cool and communicated well. He made the experience great. Deserves a raise to upper management or something lol. Great move thanks to this U-Haul location
Brandon LoweNot one thing..
Robert BourboTruck was clean but old and worn and smelled of smoke. Steering wheel had lost its outer coating and was sticky and an unsanitary trap for grime and germs. Door trim was loose. Past time to cycle this vehicle out of the active fleet. But kudos to the polite and professional staff at this location. They distinguished themselves among service workers generally. Very impressed.
John deLoachVery friendly and helpful !
Bobby WellsThis location was absolutely perfect
Janette KempThe people and customer service at this location are excellent! Professional, courteous, everything ready and as promised when I arrived. Return was very quick and smooth as well.
marybeth greenThe original vehicle I rented had a bad engine and left us stranded on the side of the road.
Cale StuckenschneiderVery helpful and well maintained equipment
CARL JOHNSONNo improvement comments. Just a shout out to Sam and Dallas for their wonderful customer service!
Anthony MorrisonThe guy that helped me was amazing
Tammy WixStaff was very helpful. Very nice will definitely be my go to truck rental 👍place in the future.
angel oteroThe truck was cleaned but it was well maintained
Gairy SterlingThe two employees that were on duty the afternoon of my pickup went above and beyond to ensure I was ready to hit the road safely. They worked on ensuring that the trailer lights were working properly, even getting under the car to check the connection. We did find the issues and they were fixed. I definitely will use this store and recommend it to anyone who needs U-haul. Thank you.
Kevin NiemannHad problems with the U-HAUL APP For 24/7 service...took 50 minutes to get started
Jason CornwellThe app is slow and causes more time to check out and check in. Improvements on letting customers know they have to download the the app for mobile check in.
Alan BrooksVery attentive and helpful.
Karie StevensALL GOOD! THX Gang ;)
Brian RedickGreat customer service. No improvement needed at the time
MICHAEL CHEEKSI will not recommend this location to anyone. I had roaches in my truck.
darvin bonnerTook a while to get equipment when reserved online
Joseph CoxJust more employees, Dustin helped me and other customers very friendly and efficiently, but it was busy and he could only go so fast. I waited over 30 minutes when I returned vehicle.
MELANIE REEDOnly thing I didn’t understand is being REQUIRED to purchase the $11 OPTIONAL insurance on the van. OPTIONAL MEANS OPTIONAL.
Richard WatsonEs muy buena locación para rentar son muy amables y lo asen muy bien
antonio guerra garciaWonderful staff. Thank you
Robert MarmannThis was a great location and rental. Great friendly employees. WIll definitely do it again.
James DesprezI wish I had known about THIS location in October, 2022... When it's time for me to move, I shall return here because Customer Service is to the MAX! Thank you, ladies, for making things so much easier! All the Best! Jerry Segal
Gerald SegalNothing to improve I had great service
Ricardo ColonThis is my first time renting from an smaller owner operator location. it was a great experience. from the first phone call i received from her. I cant remember her name,but she is an allstar. They careed that i couldn't get my hyw 5 rental. picking up the truck to returning the truck. I really had a great experience. They are all about the small details for your rental experience!!
Andrew PerkinsExcellent customer service. The rep was a new employee, he did an excellent job with the information provided and connecting the trailer.
Michael FletcherThe service from this location was absolutely wonderful! But 1(800) number on the other down right unacceptable.. I used U-Haul movers. They didn't show. The people at this location found me some loader's that was able to come later in the day which kept me from getting to my destination in time to do paperwork for storage (which I'm using U-Haul storage) Said on app I had to be there by 5:00 to sign the paperwork. I even called and was told by U-Haul have to be there before 5. I asked for an extra day for the truck since I wouldn't make it by 5 (because of no show movers) and the lady at (800 number) said she would give me the extra day. So next day I get to the U-Haul storage in Warner robins and the office is shut down and there's a sign saying check in using app. So I could really have left the day before after all and it didn't matter if it after 5.... I wasn't comfortable pulling my pick up behind the U-Haul so I called the (800) number again and told them I would need to return drive the U-Haul back to the store I had picked up at in Carrollton instead of Warner robins because I was nervous about pulling my pick up with dolly. She said no problem. Little did I know....by doing that my bill went from $207 to 500 something dollars. This should have been explained to me because I could have made other arrangements or had someone follow me. Y'all have LOST MY BUSINESS FOR LIFE. THIS IS UNSATISFACTORY AND POOR CUSTOMER SERVICE...
John SpeightGreat customer service
MICHAEL CHEEKS