Customer Reviews for U-Haul Moving & Storage of East Carrollton

316 reviews

1202 Bankhead Hwy   Carrollton, GA 30116

(770) 836-9944

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 836-9944

1202 Bankhead Hwy
Carrollton, GA 30116

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy Payne 
Rating:
5.0

Mitchell was great 👍🏻

Robert Kimball 
Rating:
5.0

I think it's the best so far

Willie Chism 
Rating:
5.0

They had great customer service very friendly fast and easy

Chelsey Enevoldsen 
Rating:
5.0

Flawless experience

MICKAEL GRIER 
Rating:
5.0

Always a great experience at this location!

Burney Martin 
Rating:
5.0

Customer did not leave a comment.

Willy lowery 
Rating:
5.0

Customer did not leave a comment.

Junior Zeron 
Rating:
5.0

Customer did not leave a comment.

TONY EASON 
Rating:
2.0

I was quoted one price on the app another when I got to the store and my card was over charged and I was told that I would receive a receipt with the breakdown of my charges never received it and I still have received my payment back to my card I will never use this place again and I’m still waiting on my receipt and funds that are owed to me

Cecelia Willis 
Rating:
5.0

Michell was a very helpful. He wad a very polite person. Ĺ

Angela hall 
Rating:
5.0

Customer did not leave a comment.

Elias Cacomanolis 
Rating:
5.0

Customer did not leave a comment.

Chancey Nelms 
Rating:
5.0

Customer did not leave a comment.

kathy agans 
Rating:
4.0

Customer did not leave a comment.

Robert Boerner 
Rating:
5.0

Keep the same service.

lovensky espiegle 
Rating:
5.0

Customer did not leave a comment.

janice boyer smith 
Rating:
5.0

Customer did not leave a comment.

Veronica Reddis 
Rating:
5.0

I came in looking for a truck on short notice. The one I needed was on its way back so I waited the 10-15 minutes for it and this staff had the truck cleaned and ready to go within about 5 minutes of it pulling back into the lot. Friendly staff and great service! 5 stars!

BRANDON HORSLEY 
Rating:
5.0

Nothing needs to be improved.

Keshia Sharpe 
Rating:
5.0

Customer did not leave a comment.

Allison Thomas 
Rating:
5.0

Customer did not leave a comment.

Margaret Meherin 
Rating:
5.0

Customer did not leave a comment.

Zachary Besso 
Rating:
5.0

Steering wheel was way off center and the truck was shaking at 40-50 mph in the front end.

Ricky Duke 
Rating:
5.0

N/A

Paul Palmer 
Rating:
5.0

Mitchell and Katie did an outstanding job helping me with the trailer! They are very professional and exhibit excellent customer service! Thanks to both!

Gwendolyn Touchstone 
Rating:
5.0

After an unpleasant experience with UHaul due to an error and poor communication, this (secondary)ocation was very helpful. Thankful they were open on Sunday as app was not working correctly. Thanks to Zach and the lady ,who didn't give her name

Brandan Bearden 
Rating:
4.0

Sometimes hard to get on the phone and getting forwarded to customer service having to wait.

CARL JOHNSON 
Rating:
5.0

Nice respectful place the guy was a good guy

rasheed almond 
Rating:
5.0

Thank you for the quick return

eli harper 
Rating:
5.0

Customer did not leave a comment.

Kenya Lewis-Lozin 
Rating:
5.0

Customer did not leave a comment.

Kevin Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

Jamie Hoefling 
Rating:
5.0

No drop box at this location..left keys under left front tire..(drivers side)

Joseph Nalley 
Rating:
5.0

Customer did not leave a comment.

Johnnie Hobbs 
Rating:
5.0

Customer did not leave a comment.

Jorge Payan Del Rio 
Rating:
5.0

Fast Friendly Service.. No hassle. I was in and out within minutes.. Customer service was absolutely Awesome. Truck was Clean and in great condition. I would recommend this U-Haul store. 10/10

chrissa adams 
Rating:
5.0

I received the best service I have ever received. Katie Landrum was phenomenal. She was very kind, friendly and very helpful. I will definitely use this U-Haul for all my moving needs.

Karen Jenkins 
Rating:
5.0

Great job

MICHAEL CHEEKS 
Rating:
5.0

My guy that works there was cool and communicated well. He made the experience great. Deserves a raise to upper management or something lol. Great move thanks to this U-Haul location

Brandon Lowe 
Rating:
5.0

Customer did not leave a comment.

GERALD DETRICK 
Rating:
5.0

Customer did not leave a comment.

AMELIE YOBOUET 
Rating:
4.0

Customer did not leave a comment.

stephanie purdeu 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Thorpe 
Rating:
5.0

Not one thing..

Robert Bourbo 
Rating:
4.0

Customer did not leave a comment.

ELLIOTT PATE 
Rating:
5.0

Truck was clean but old and worn and smelled of smoke. Steering wheel had lost its outer coating and was sticky and an unsanitary trap for grime and germs. Door trim was loose. Past time to cycle this vehicle out of the active fleet. But kudos to the polite and professional staff at this location. They distinguished themselves among service workers generally. Very impressed.

John deLoach 
Rating:
5.0

Very friendly and helpful !

Bobby Wells 
Rating:
5.0

Customer did not leave a comment.

MELANIE REED 
Rating:
5.0

Customer did not leave a comment.

Ashly Traylor 
Rating:
5.0

This location was absolutely perfect

Janette Kemp 
Rating:
5.0

The people and customer service at this location are excellent! Professional, courteous, everything ready and as promised when I arrived. Return was very quick and smooth as well.

marybeth green 
Rating:
4.0

The original vehicle I rented had a bad engine and left us stranded on the side of the road.

Cale Stuckenschneider 
Rating:
5.0

Customer did not leave a comment.

kim barger 
Rating:
5.0

Very helpful and well maintained equipment

CARL JOHNSON 
Rating:
5.0

No improvement comments. Just a shout out to Sam and Dallas for their wonderful customer service!

Anthony Morrison 
Rating:
5.0

The guy that helped me was amazing

Tammy Wix 
Rating:
5.0

Staff was very helpful. Very nice will definitely be my go to truck rental 👍place in the future.

angel otero 
Rating:
4.0

Customer did not leave a comment.

Janna Payne 
Rating:
4.0

The truck was cleaned but it was well maintained

Gairy Sterling 
Rating:
5.0

Customer did not leave a comment.

Alisha Newsome 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Gibson 
Rating:
5.0

The two employees that were on duty the afternoon of my pickup went above and beyond to ensure I was ready to hit the road safely. They worked on ensuring that the trailer lights were working properly, even getting under the car to check the connection. We did find the issues and they were fixed. I definitely will use this store and recommend it to anyone who needs U-haul. Thank you.

Kevin Niemann 
Rating:
5.0

Had problems with the U-HAUL APP For 24/7 service...took 50 minutes to get started

Jason Cornwell 
Rating:
4.0

The app is slow and causes more time to check out and check in. Improvements on letting customers know they have to download the the app for mobile check in.

Alan Brooks 
Rating:
5.0

Very attentive and helpful.

Karie Stevens 
Rating:
5.0

ALL GOOD! THX Gang ;)

Brian Redick 
Rating:
5.0

Great customer service. No improvement needed at the time

MICHAEL CHEEKS 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nena 
Rating:
1.0

I will not recommend this location to anyone. I had roaches in my truck.

darvin bonner 
Rating:
5.0

Customer did not leave a comment.

antonio guerra garcia 
Rating:
5.0

Customer did not leave a comment.

Pete Kopac 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHEEKS 
Rating:
4.0

Customer did not leave a comment.

lajasmine thomas 
Rating:
4.0

Took a while to get equipment when reserved online

Joseph Cox 
Rating:
5.0

Customer did not leave a comment.

Lester Musgrove 
Rating:
4.0

Customer did not leave a comment.

Tom Ferrari 
Rating:
5.0

Customer did not leave a comment.

Martin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jared Hardy 
Rating:
5.0

Just more employees, Dustin helped me and other customers very friendly and efficiently, but it was busy and he could only go so fast. I waited over 30 minutes when I returned vehicle.

MELANIE REED 
Rating:
4.0

Only thing I didn’t understand is being REQUIRED to purchase the $11 OPTIONAL insurance on the van. OPTIONAL MEANS OPTIONAL.

Richard Watson 
Rating:
5.0

Es muy buena locación para rentar son muy amables y lo asen muy bien

antonio guerra garcia 
Rating:
5.0

Wonderful staff. Thank you

Robert Marmann 
Rating:
5.0

This was a great location and rental. Great friendly employees. WIll definitely do it again.

James Desprez 
Rating:
5.0

Customer did not leave a comment.

Michael Elston 
Rating:
5.0

I wish I had known about THIS location in October, 2022... When it's time for me to move, I shall return here because Customer Service is to the MAX! Thank you, ladies, for making things so much easier! All the Best! Jerry Segal

Gerald Segal 
Rating:
5.0

Nothing to improve I had great service

Ricardo Colon 
Rating:
5.0

Customer did not leave a comment.

Sean Weaver 
Rating:
5.0

Customer did not leave a comment.

Devin Davis 
Rating:
5.0

Customer did not leave a comment.

Patrick Bizette 
Rating:
5.0

Customer did not leave a comment.

Richard Thomas 
Rating:
5.0

Customer did not leave a comment.

Ricardo Colon 
Rating:
5.0

This is my first time renting from an smaller owner operator location. it was a great experience. from the first phone call i received from her. I cant remember her name,but she is an allstar. They careed that i couldn't get my hyw 5 rental. picking up the truck to returning the truck. I really had a great experience. They are all about the small details for your rental experience!!

Andrew Perkins 
Rating:
5.0

Excellent customer service. The rep was a new employee, he did an excellent job with the information provided and connecting the trailer.

Michael Fletcher 
Rating:
5.0

The service from this location was absolutely wonderful! But 1(800) number on the other down right unacceptable.. I used U-Haul movers. They didn't show. The people at this location found me some loader's that was able to come later in the day which kept me from getting to my destination in time to do paperwork for storage (which I'm using U-Haul storage) Said on app I had to be there by 5:00 to sign the paperwork. I even called and was told by U-Haul have to be there before 5. I asked for an extra day for the truck since I wouldn't make it by 5 (because of no show movers) and the lady at (800 number) said she would give me the extra day. So next day I get to the U-Haul storage in Warner robins and the office is shut down and there's a sign saying check in using app. So I could really have left the day before after all and it didn't matter if it after 5.... I wasn't comfortable pulling my pick up behind the U-Haul so I called the (800) number again and told them I would need to return drive the U-Haul back to the store I had picked up at in Carrollton instead of Warner robins because I was nervous about pulling my pick up with dolly. She said no problem. Little did I know....by doing that my bill went from $207 to 500 something dollars. This should have been explained to me because I could have made other arrangements or had someone follow me. Y'all have LOST MY BUSINESS FOR LIFE. THIS IS UNSATISFACTORY AND POOR CUSTOMER SERVICE...

John Speight 
Rating:
3.0

Customer did not leave a comment.

Emily Ware 
Rating:
5.0

Customer did not leave a comment.

antonio guerra garcia 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHEEKS 
Rating:
5.0

Great customer service

MICHAEL CHEEKS 
Rating:
5.0

Customer did not leave a comment.

NILDAVERONICA LOPEZ 
No reviews have been submitted for this location.

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