Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was so old - lights kept flickering throughout the dashboard
Dana Grossman
Rating:
5.0
Customer did not leave a comment.
Hugh Billingsley
Rating:
5.0
Customer did not leave a comment.
Gaston Palamara
Rating:
5.0
Nothing. Easy to reserve, pick up and return.
William Henry
Rating:
5.0
Customer did not leave a comment.
tracey donaldson
Rating:
5.0
The staff was excellent
Raymond Sanders
Rating:
4.0
Be more considerate to weather conditions. Charged $110 for late drop off. Equipment was late do to heavy snow and hail.
Kevin Casaldi
Rating:
2.0
Customer did not leave a comment.
June Carroll Fleming
|
Overall Experience
Rating:
5.0
Have a better after hours check in process. Not everyone has reliable internet/online access.
Indie Cooper-Guzman
Rating:
5.0
Customer did not leave a comment.
Harry Pitonak
Rating:
5.0
Staff very informative. Patient staff.
THOMAS LANE
|
First Impressions
Rating:
1.0
The $19.95 van for 1 day was actually $150. There was some nasty liquid in the back, the tire sensors were broken and they charged me for mileage I did not use. NEVER again will I rent from U-Haul.
david rychalsky
Rating:
5.0
Customer did not leave a comment.
Jennifer Elliott
Rating:
5.0
Customer did not leave a comment.
shelia Sutton
Rating:
5.0
Customer did not leave a comment.
dan naples
Rating:
4.0
Very good service
JOHN BERTUNA
Rating:
5.0
Customer did not leave a comment.
milton gomez
Rating:
5.0
Customer did not leave a comment.
Anna Tizio
|
First Impressions
Rating:
5.0
Nothing
John Hayeck
Rating:
5.0
Everything perfect!
allen urrutia
Rating:
5.0
Drop off was effortless!
Kimberly Griffin
Rating:
5.0
Customer did not leave a comment.
Molly Obrien
Rating:
5.0
Prompt phone calls by Jacob for scheduling.
Proactive recommendation & arrangements for the right wiring kit from another location.
Walkthrough of installation & options for trailer ball mounts.
Vickrant Govindarajan
Rating:
5.0
Customer Agent was friendly, hospitable and knowledgeable in my interactions with him at checkout.
Michael White
Rating:
3.0
The truck was clean. However the truck should not be on the road. The brakes were absolutely awful and dangerous. Especially in the rain. Customer service is a joke. The first employee quoted me a third of the actual price, not asking me important information. The second guy at rental day basically didn’t care about the lack of communication. It is also not clear advertising, the prices are more expensive on weekends, again something they don’t tell you.
Ariel Benamu
Rating:
5.0
Customer did not leave a comment.
irving suriel
Rating:
5.0
Wow! What an awesome experience. The gentlemen working there could not have been nicer. The facility was super clean and comfortable (I was waiting for a hitch install) Roger Newhardt had my hitch installed super quickly. He explained everything to me in detail. I would absolutely reccomend this facility!!!
William Karpiak
Rating:
5.0
I was a little concerned that the check engine light was on and I was told not to worry about it and it was only that the gas cap needed to be changed. In the guys defense, he did offer another truck, but I was pressed for time so I settled for the truck I was occupying. This is the second time renting from this location, Next time, I may pay the extra $20 so I would have the liberty to return the truck the following morning.
Patrick Walsh
Rating:
5.0
The truck smelled like cigarettes is my only complaint. I advised the people at the desk when I brought the truck back.
Carol Hess
Rating:
4.0
The vehicle was clean but had transmission issues. It ran but downshifted very roughly.
Kenneth LaRiviere
Rating:
5.0
I think everything you are doing now its good no need to improve anything
Jaime Alvarado
Rating:
5.0
Customer did not leave a comment.
Bob Zifchak
Rating:
5.0
FRIENDLY, CLEAN PLACE AND VERY HELPFUL.
FULLY STOCKED ON ITEMS YOU NEED FOR MOVING.
RENTED A CARGO VAN FOR TWO DAYS AND IT WAS VERY CLEAN AND WELL MAINTAINED.
Anthony Mignano
Rating:
1.0
Uhaul at -397 State Rte 18 NJ, East Brunswick NJ 08816 is a pretty bad experience.
Even if there is a small sticker that isa tore they charge you hefty, so pls take a complete video of the vehicle before taking the vehicle.
There will be some unnoticeable damages that cannot catch the eye - they will charge you once you return the vehicle... and they say you have to watch these before taking the vehicle....
Better to go with some other moving other than U-HAUL.
Satish Kanamarlapudi
Rating:
5.0
Customer did not leave a comment.
Anthony Abood
Rating:
5.0
Customer did not leave a comment.
Frederick Flynn ll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Muhammad Raza
Rating:
5.0
Customer did not leave a comment.
Joanne Vasquez
Rating:
5.0
Customer did not leave a comment.
andre love
Rating:
5.0
Customer did not leave a comment.
John D Paradise
Rating:
4.0
The stuff was very friendly and helpful.
Valentyna Harchenko
Rating:
5.0
Customer did not leave a comment.
Chris Stosko
Rating:
5.0
Customer did not leave a comment.
Moiz Chawala
Rating:
5.0
They were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.
Chris Stosko
|
Overall Experience
Rating:
5.0
I work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office
Kim R Miller
|
First Impressions
Rating:
5.0
No comment
JOANNE KEIR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Paster
Rating:
4.0
Staff extremely helpful and friendly
KENNETH ELOVITZ
Rating:
5.0
Customer did not leave a comment.
Vanessa Martinez
Rating:
3.0
Customer did not leave a comment.
DAWN PATEMAN
|
Overall Experience
Rating:
5.0
Thank you.
Patricia Lowerre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean Bornstein
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vladimir Balog
Rating:
4.0
Customer did not leave a comment.
Camryn Weaver
Rating:
5.0
the service was outstanding, people where very friendly and knowledgeable about the product. Good bunch of guys
Paul Godinez
Rating:
5.0
Customer did not leave a comment.
Robert J Strazza
Rating:
1.0
The truck was not even there. I had to go back multiple times to get it corrected. This was not a smooth process.
Gregory Burke
Rating:
5.0
Customer did not leave a comment.
Michael Zappola
Rating:
5.0
Customer did not leave a comment.
John Mattessich
Rating:
5.0
Customer did not leave a comment.
Melvin Monroe
Rating:
5.0
Customer did not leave a comment.
terrase caldieira
Rating:
5.0
Customer did not leave a comment.
Eric Lizardo
Rating:
5.0
Took longer than I liked (but I had not idea) but it looks like a very good job.
Made my hatchback MUCH more useful.
Very glad I did it!
bill gilloony
Rating:
4.0
Customer did not leave a comment.
Corey Diamond
Rating:
5.0
Customer did not leave a comment.
Angel Rosario
Rating:
5.0
get a tv for custermers to pass the time, when they wait.
john treanor
Rating:
5.0
Customer did not leave a comment.
BEATRIZ VERANO
|
First Impressions
Rating:
5.0
Excellent Service
Oscar Jair Bedoya Piraquive
Rating:
5.0
Rodger and your staff were extremely helpful everything they did was perfect thank you
Linda Armhold
Rating:
5.0
Customer did not leave a comment.
nick bachar
Rating:
5.0
Windshield wipers were dry rotted and had no washer fluid. Straps of rubber were just having from the wiper blade.
tom sneed
Rating:
4.0
The car transporter had broken straps that I didn't notice until I arrived to transport my vehicle. I had to buy addition straps to secure the car to transport the vehicle safely. I reported this serious condition when I returned the transporter, but no concessions were made. Not very good customer care, since I rent from u haul alot.
KENNETH BROUGHTON
Rating:
5.0
Great job
Callender Cheryl
Rating:
5.0
The gentleman did not examine the running lights before I left. I was in VA before someone told me I had a brake light out.
No autopsy, no foul. This is not something that should be overlooked though.
Steven Velasquez
Rating:
5.0
Customer did not leave a comment.
Timothy Mentzel
Rating:
5.0
Thank you so much for everything you you guys the best
EMELL SABIT
Rating:
5.0
Customer did not leave a comment.
Silvie Hauser
Rating:
5.0
Customer did not leave a comment.
Carla Luna
Rating:
4.0
Excellent service and process overall is very easy. The store itself has everything you need to move, and prices are reasonable. I highly recommend!
JoAnne Chichetti
Rating:
4.0
Customer did not leave a comment.
Colleen Collins
Rating:
3.0
Customer did not leave a comment.
Greg KOSTECKI
|
Overall Experience
Rating:
4.0
Maintain your vehicles! Rented a 15 ft box truck today and was terrified. Steering wheel was off and the steering clearly had issues. For a truck that big, steering and brakes should be maintained
Greg KOSTECKI
Rating:
5.0
Customer did not leave a comment.
orlando gardner
Rating:
5.0
The pick up and drop off were easy and quick. The moving truck was in a great condition. Thanks to staff of U-Haul East Brunswick.
Jin Mao
Rating:
5.0
Customer did not leave a comment.
Laura Banko
Rating:
5.0
Customer did not leave a comment.
PATRICIO BELTRAN
Rating:
5.0
Customer did not leave a comment.
Trudi Teicher
Rating:
5.0
Customer did not leave a comment.
Victor Castro jr
Rating:
5.0
Customer did not leave a comment.
Joseph Callahan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Didier Tinoco
Rating:
5.0
Everyone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn
maryann karins
|
First Impressions
Rating:
5.0
Overall, I was very satisfied with the customer service and the speed of the installlation. It was an excellent experience.
Jorge Cortes
Rating:
4.0
Customer did not leave a comment.
Vivek Vijaykumar Patil
Rating:
5.0
Customer did not leave a comment.
LOUIS CASSAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yossef Yair
Rating:
5.0
Friendly, very knowledgeable & clean
melanie averette
Rating:
5.0
Great service , easy to rent the equipment and very professional
Clarissa Grady
Rating:
5.0
Customer did not leave a comment.
Anthony DiMatteo
Rating:
5.0
Nice job
Theodore Mcinerney
Rating:
3.0
Customer did not leave a comment.
AHMED BADR
Rating:
5.0
Daniel was great. He was very fast, efficient and knew exactly how to get us going quickly
Stephen Datkowitz
Rating:
5.0
Customer did not leave a comment.
Porfidio Beras
Rating:
5.0
Customer did not leave a comment.
andre love
Rating:
3.0
Wasn’t explained 75% of the things that I was
Told when I returned the truck including the gas was wrong.
carlos pero
Rating:
5.0
Jacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!
Daniel Sclafani
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vladimir Balog
Rating:
5.0
Customer did not leave a comment.
dwayne cullen
Rating:
5.0
Customer did not leave a comment.
dwayne hunter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha Rovillos
Rating:
5.0
It was great dealing with them!
John haslach
Rating:
5.0
Customer did not leave a comment.
JOHN BENDER
Rating:
4.0
Customer did not leave a comment.
Brittney Solis
Rating:
5.0
Customer did not leave a comment.
carmin caruso
Rating:
5.0
The team members at this location are extremely talented and professional, I have been going there from 3 years and not a single time I have face any issue
Farhan Khan
Rating:
5.0
Nothing. The employees were helpful and personable. Everything from the location to the vehicle were very clean. Well done!
Christopher Young
Rating:
5.0
All's good
Glenn Miller
Rating:
5.0
Store associate Donavyn is always helpful an knowledgeable
Jonattan Ruiz
Rating:
5.0
Customer did not leave a comment.
KAREN KAUFMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Bartlett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Betty Perez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael kerrigan
|
First Impressions
Rating:
2.0
It was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.
Jonathan Brougham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Igor Ipince
|
Overall Experience
Rating:
1.0
I got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.
Christine Bartlett
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
AFOLABI WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAVIN GONZALEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELICA NIEVES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CARMELO MORALES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seth Sherman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pavin A Gonzalez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
bill diSanto
|
First Impressions
Rating:
1.0
So far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.
JONATHAN BROUGHAM
|
Online Move In
Rating:
5.0
Staff was very helpful and knowledgeable
Yigal Oren
|
First Impressions
Rating:
5.0
Overall I was very pleased.
No hidden charges
Conchita Campbell
|
Overall Experience
Rating:
4.0
need a restroom in storage area due to after hours restroom break. Other than that, it was great
Ilya Hack
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Alfrey
|
Online Move In
Rating:
5.0
Great. Staff crew
DWAYNE CULLEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan bardales
|
Online Move In
Rating:
5.0
Very helpful staff
david stockton
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Willie Cureton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OSCAR FELIZ
|
Overall Experience
Rating:
5.0
The customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.
Cloyd Chambers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexandria hill
|
Overall Experience
Rating:
5.0
I've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!
elaine lora
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Lewis
|
Overall Experience
Rating:
5.0
I would definitely recommend. Thank you
Monica Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
madelyin Simpson
|
Overall Experience
Rating:
5.0
Good customer service team
ulanda evans
|
First Impressions
Rating:
4.0
Easy access!!
Kevin harris
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.
Mario Barbieto
|
Overall Experience
Rating:
5.0
Courteous and helpful staff , convenient storage ,no worries
John Mazio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ferrer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOSE TRINIDAD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NADIA LOISEAU
|
Overall Experience
Rating:
3.0
Dark by outside storage unit drop my keys could not find for hours
Jose Rodriguez
|
Overall Experience
Rating:
5.0
Michael was a pro .. helped me every step of the way
John Mazio
|
First Impressions
Rating:
5.0
Always a great experience here.
Sammy Viera
|
First Impressions
Rating:
5.0
Your staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.
maria B manansala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy Colella
|
Overall Experience
Rating:
2.0
I believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn’t recommend uhaul’s storage as I know there are facilities that prorate monthly rent upon move out
Thomas Shivers
|
Overall Experience
Rating:
5.0
I had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.
ALEXANDER RICE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie Mccafferty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Soto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry Kaplan
|
First Impressions
Rating:
5.0
There was confusion re: storage, but Jackie got it all straighten out! She's the best.
Janice Williams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eldad Kaganov
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Keyla Luna Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maribel Diaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janice Williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin McCann
|
Overall Experience
Rating:
5.0
The service was great. The staff was always very friendly and helpful. The premises were always clean and safe.
Guillermo Sotomayor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dwayne Cullen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin Schaffer
|
Overall Experience
Rating:
5.0
Kyle was awesome! Super helpful and professional.
Elizabeth Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rahsan Green
|
Overall Experience
Rating:
5.0
The staff member that helped us Friday evening was kind and helpful.
Toni Crenshaw
|
Overall Experience
Rating:
5.0
The move in experience very easy access all right got the light on here come
Conchita Campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Minyety-Casado
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Vernon Blake
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH PITCHER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL DIXON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert raychel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rizwan Kazmi
|
Overall Experience
Rating:
5.0
😄
STEVEN PASTERNAK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eileen chwatek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy L Rodgers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shawn James
|
First Impressions
Rating:
5.0
Holly was amazing more employees like her this company is going to above and beyond it’s expectations
MARAT FISHMAN
|
First Impressions
Rating:
5.0
Thank you for your service in the time that I needed it.
George Ruiz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda Halmo
|
Overall Experience
Rating:
1.0
I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.
Rebecca Fine
|
First Impressions
Rating:
1.0
I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.
Rebecca Fine
|
Overall Experience
Rating:
5.0
I currently rent three storage units. I have never been disappointed in the service I receive.
Amanda Colon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESMOND LEE-KIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria Hill
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ARIANA TUFARIELLO
|
Overall Experience
Rating:
5.0
Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.
Lydia Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anael Funez Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed Witt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori Pedi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Spano
|
Overall Experience
Rating:
5.0
Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck
SANDRA BERGOLLO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Ferrer
|
First Impressions
Rating:
5.0
Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!
JANET JEFFRIES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REINALDO SOLANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katherine vargas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jlann emery
|
Overall Experience
Rating:
5.0
the guy that helped me was great. I wish he worked for me
scott forcier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Milbrod
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDI RAMIREZ
|
First Impressions
Rating:
5.0
I’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.
FERNANDO JOHNSON
|
Overall Experience
Rating:
5.0
helpful and friendly staff
KWAKU GENFI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Modzelewski
|
Overall Experience
Rating:
1.0
Safety matter .
Sent several photos ..
Lightning from a storm and a motorvehicle accident in near by ; cause (?)
The facility had electric security gate issues.
Summer July ~August year 2021 .
The individuals employees are fabulous.
I believe they tried their best to rectify the electric security gate matter .
Cheryl Segal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daxian Liang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Gibbs
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
GERALD MCKOY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VINCE GOSTKOWSKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Holly Ryan
|
First Impressions
Rating:
5.0
Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.
Maria Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daxian Liang
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KRISTOPHER W PALLEIN
|
Overall Experience
Rating:
4.0
The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks
venessa morris
|
Overall Experience
Rating:
4.0
This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul
Adriene Bacon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexander Aquino Santana
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony Santora
|
Overall Experience
Rating:
1.0
There is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER
Shaylah Jackson
|
First Impressions
Rating:
1.0
I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com
Anthony Santora
|
First Impressions
Rating:
5.0
rep was extremely knowledgeable and helpful
Trish Midure
|
First Impressions
Rating:
5.0
Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.
June Kasi
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
laura rathburn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph S Gilch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandre Kirianov
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Saji Thomas
|
Overall Experience
Rating:
5.0
From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.
Teri Szallai
|
First Impressions
Rating:
2.0
The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer.
The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.
HELENE GRAHAM-BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Molloy
|
Overall Experience
Rating:
5.0
My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.
victor marshall
|
Overall Experience
Rating:
3.0
Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.
Dean Marella
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise Basile
|
Overall Experience
Rating:
5.0
Very friendly staff. Extremely helpful!
Richard Worrell
|
First Impressions
Rating:
5.0
You need larger units.
Marilyn Davis
|
First Impressions
Rating:
5.0
Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++
john miazio
|
First Impressions
Rating:
2.0
When I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.
Stay Ann Campbell
|
Online Move In
Rating:
1.0
The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.
Jacqueline Fox-Greer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
andojo ongkodjojoong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Copp
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful, facility is clean.
Adriene Bacon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMY Nettnate STEWART
|
First Impressions
Rating:
5.0
Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.
mark GUREVICH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
howard moses
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoAnn Rack
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nichol Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin OKeefe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanine Dominguez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cierra Wood
|
Overall Experience
Rating:
5.0
Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage!
Evonne B
evonne brownings
|
First Impressions
Rating:
5.0
.
Dmytro Hordon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura rathburn
|
First Impressions
Rating:
5.0
Always helpful and responsive
Excellent ending with Jackie during final days
KENNETH MERKIN
|
Overall Experience
Rating:
5.0
The front desk personnel was very helpful and knowledgeable.
sharath pillai
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus Sarte
|
First Impressions
Rating:
4.0
We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.
howard clayton
|
Overall Experience
Rating:
1.0
Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.
Mencia Feliz
|
First Impressions
Rating:
5.0
The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ
James J Mullen
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Fiona Garretson
|
Overall Experience
Rating:
1.0
It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.
David Garretson
|
Overall Experience
Rating:
2.0
Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..
LISANDRO GUADALUPE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy Goldberg
|
First Impressions
Rating:
5.0
This place was great the staff always friendly and willing to work with you. No complaints from me!
MATHEW DAVIDSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Pytel
|
Overall Experience
Rating:
5.0
I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!
Akita Jennings
|
First Impressions
Rating:
5.0
The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.
Ademola Shittu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEMOND JONES
|
Overall Experience
Rating:
1.0
Staff was rude. Did not make the check in process easy
vijay varma penemetsa
|
First Impressions
Rating:
3.0
I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.
Chester Brandt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark S Attara
|
Overall Experience
Rating:
5.0
Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally
David Karmw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoAnn Rack
|
First Impressions
Rating:
5.0
Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐
Judith Higgins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara Gavenas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL LEVITT
|
Overall Experience
Rating:
5.0
Very helpful staff also equipment was clean
LORETTA CAREW
|
First Impressions
Rating:
2.0
Over priced ! Won’t be using U-Haul or their storage again !
Tyshawn Jeter
|
Overall Experience
Rating:
1.0
For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.
TRACY LAWRENCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYLE BLACK SMITH
|
First Impressions
Rating:
3.0
Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.
Jacquelyn Dufner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIAN RIVERA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Corpus
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Luft
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Winifred Jennings
|
Overall Experience
Rating:
5.0
Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks
Judith Clarke
|
First Impressions
Rating:
5.0
It was a great experience. No complaints.
CHRISTOPHER RZIGALINSKI
|
Overall Experience
Rating:
5.0
Best U Haul i have ever worked with
Patricia Isaacson
|
Overall Experience
Rating:
5.0
Are very thorough with all they do
rachel feliciano
|
Overall Experience
Rating:
5.0
Great helpful service
GARRICK MOULTRIE
|
First Impressions
Rating:
5.0
Good storage, good people
Mark Lapush
|
Overall Experience
Rating:
5.0
Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.
margarita grullon
|
Overall Experience
Rating:
4.0
Knowledgable staff
Ronald Jones
|
First Impressions
Rating:
1.0
Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.
larry tremmel
|
First Impressions
Rating:
5.0
well run and easy rentals
Laura Asroff
|
Overall Experience
Rating:
5.0
Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.
Lois Fortay
|
First Impressions
Rating:
4.0
The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question
Philip Baldwin
|
Overall Experience
Rating:
4.0
The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.
ira Bakalchuk
|
Overall Experience
Rating:
5.0
Pleasure doing business with you. Will be back if future storage needs arise
Edna Schiffres
|
Overall Experience
Rating:
5.0
Jackie was extremely helpful as was Fred
Fred Reynolds
|
Overall Experience
Rating:
5.0
The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.
Marco Fuentes
|
Overall Experience
Rating:
5.0
All staff was very helpful and I needed assistance and storage unit was clean n dry.
Dorothy Miller
|
Overall Experience
Rating:
5.0
clean nice place, unit clean, staff friendly
Laura Asroff
|
First Impressions
Rating:
4.0
Great service and nice people
STEVEN BONINO
|
First Impressions
Rating:
4.0
The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.
Nancy Russo
|
Overall Experience
Rating:
5.0
the young lady that helped us was extremely knowledgeable of available units and was extremely helpful
Fred Reynolds
|
First Impressions
Rating:
5.0
Lai was very friendly, and was very clear and thorough with instructions
Christopher Ortado
|
Overall Experience
Rating:
3.0
The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.
Michael Danis
|
First Impressions
Rating:
5.0
No complaints
MARJORIE ONEILL
|
Overall Experience
Rating:
5.0
Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta
Brendon Scott Beittel
|
First Impressions
Rating:
5.0
Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.
Joyce Pacholek
|
First Impressions
Rating:
5.0
Thank you!
Simina Paul
|
Overall Experience
Rating:
5.0
Staff pleasant and helpful - positively will recommend to others..
Beverly L Holton
|
Overall Experience
Rating:
5.0
even though that office is busy, the staff is friendly knowledgable and efficient
Harry karst
|
Overall Experience
Rating:
1.0
Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore
David Karmw
|
First Impressions
Rating:
1.0
Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!
ANGELA FANAS
|
Overall Experience
Rating:
1.0
I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $
CAMEO ROLLINS-HANNAH
|
Overall Experience
Rating:
5.0
Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental.
Great job!
Catherine
Catherine Sandiford
|
First Impressions
Rating:
5.0
Very knowledgeable and understanding crew
Regina Santangelo
|
Overall Experience
Rating:
5.0
Very friendly and efficient
Michelle E Mesis
|
Reservation
Rating:
5.0
I would certainly return.
danny yetman
|
Overall Experience
Rating:
5.0
Ashley was very very helpful
Kim R Miller
|
Reservation
Rating:
5.0
Easy, good price, professional. And Fred, the manager, very nice and kind
Federica Soddu
|
Reservation
Rating:
5.0
The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.
Amy Collins
|
Overall Experience
Rating:
5.0
The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage
JULIET RICHARDSON
|
Overall Experience
Rating:
4.0
I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.