Customer Reviews for U-Haul Moving & Storage of East Alton

2,113 reviews

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Billy hale 
Rating:
5.0

Customer did not leave a comment.

Rodney Flood 
Rating:
5.0

Customer did not leave a comment.

riley russel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rampani  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve maberry 
Rating:
5.0

The lady was very friendly and so helpful

JUDY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trisha Brown 
Rating:
5.0

My only suggestion is getting some moisture control on the smaller units to prevent molds.

Kimberly Rogers  |  Overall Experience 
Rating:
5.0

You guys are incredible with working with people!! 10/10

Hope Whitehead  |  Overall Experience 
Rating:
4.0

Your process are getting too high and the wait time was extremely long you need to hire more people

Rebecca Franklin 
Rating:
5.0

Customer service was excellent. Jessica and Cj would a big help in planning my trip.

windee parker 
Rating:
5.0

Great customer service from professional, helpful knowledgeable agents. Thank you!

Scott Hovey 
Rating:
5.0

Customer did not leave a comment.

James Bradley 
Rating:
5.0

Customer did not leave a comment.

Gerard Eberlin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey DRIVER 
Rating:
4.0

Customer did not leave a comment.

Sarah provost 
Rating:
5.0

friendly and helpful

Juan Woods 
Rating:
4.0

Your "mobile app" is a joke!! It never works like it should. Either improve it or get rid of it.

MICHAEL MINNALA 
Rating:
5.0

Customer did not leave a comment.

Timothy Kelley 
Rating:
5.0

Everything was great

AMICA MCINTEE  |  Overall Experience 
Rating:
4.0

The over-all experience was good. The store had the equipment that I had reserved. The trailer was in good mechanical condition. The only complaint, whoever returned this trailer, did not clean it out. I had to wait for it to be cleaned and inspected before I started my day. With that said, the staff jumped right to getting it cleaned and inspected before I left. The staff apologized feverishly, and they gave me a discount for using my time to clean out the trailer. Would I use this location in the future? YES!! It was not the early crew's fault that the trailer was not clean. They treated me with respect and immediately took care of any issues. I still rate this store #1 in my area.

GARY OWENS 
Rating:
5.0

Customer did not leave a comment.

Terri Powell 
Rating:
5.0

The staff there was very helpful and friendly. the building was clean along with the truck I rented. They help make the most of my rental and I felt like they kept my expenses in mind. Great Job. I will be back to this location.

Alan Cain 
Rating:
5.0

Great the way should be

Anthony Chiello  |  First Impressions 
Rating:
5.0

Great service, great people

Albert Supp 
Rating:
5.0

Nice manager

Jeremy Travis 
Rating:
5.0

Nothing the ladies went out of there way to help me.

Art Holladay 
Rating:
5.0

Customer did not leave a comment.

Myron Roberts 
Rating:
5.0

You all are doing a good?

tawanda jackson 
Rating:
5.0

I received excellent customer service and was able to get the equipment I needed.

Chad Martin 
Rating:
5.0

Customer did not leave a comment.

chyanne hoskis 
Rating:
5.0

Customer did not leave a comment.

Amy Ziegler 
Rating:
5.0

Customer did not leave a comment.

nick denney 
Rating:
5.0

They were great. Helpful and knowledgeable

JOSEPH NASELLO 
Rating:
5.0

Customer did not leave a comment.

Rick Rader 
Rating:
5.0

Customer did not leave a comment.

SHAWN HINES 
Rating:
5.0

Drop off was very easy. A team member came to the vehicle and took the keys. They weren't overly friendly, maybe they were shy. They asked me if there was anything wrong with the truck. I asked if I needed to do anything else and he said no. Very efficient, but could use some more enthusiasm.

Bethany Harmon 
Rating:
5.0

Great service on a Sunday morning

felicia pearson 
Rating:
5.0

Thanks to the staff at the East Alton, Illinois location

JOSEPH NASELLO  |  First Impressions 
Rating:
5.0

Everything went perfect except I did not know that there was not a ramp on the 10 ft trucks. So I couldn’t move an electric wheelchair that needed moving so I basically wasted my money. But the staff at both haul places were very helpful very friendly and fast with getting me in and out.

pamela coad 
Rating:
5.0

It was a very pleasant experience I wouldn't change anything

Lacey Sanders 
Rating:
5.0

Thank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL

Rodger Stephenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

russel wyman 
Rating:
1.0

I was charged $20 for gas when I put it where it was supposed to be! What a joke

Rebecca Vogte 
Rating:
5.0

Customer did not leave a comment.

nick denney 
Rating:
5.0

Customer did not leave a comment.

Ernestine Spiller 
Rating:
5.0

I was very happy, trucks were clean, serviced and newer models. The reservation staff was top notch, cordial and professional.

Nicholas Dodson 
Rating:
5.0

Customer did not leave a comment.

Mark Cousley 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
4.0

Well done u haul

Beverly Allen  |  Overall Experience 
Rating:
5.0

CJ was a super stand up guy and helped square me away. Also the other associate that evening was super nice as well.

Cole Gibbs 
Rating:
4.0

Keep Lovein what you are doing and continue to do what you need to do by trying to make it easier for all thank u all

Beverly Allen 
Rating:
5.0

Everything was fine. The desk staff was very polite, professional and friendly, vehicles were newer models, and very clean Coffee and doughnuts maybe? J/k

Nicholas Dodson 
Rating:
4.0

Customer did not leave a comment.

SHAWANDA MCLEMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
5.0

Customer did not leave a comment.

jeffery huber 
Rating:
4.0

CJ was great with explaining everything and following through with making sure the equipment was ready for me. At this point, I do not have any recommendations. Dr. Anderson

Ricardo Anderson 
Rating:
5.0

Customer did not leave a comment.

Brandee Heinemeier 
Rating:
5.0

Customer did not leave a comment.

Ron Nelson 
Rating:
5.0

Customer did not leave a comment.

marlon hickman  |  Overall Experience 
Rating:
5.0

Great service! In and out fast and return was a breeze. Well done!

Donald Young 
Rating:
5.0

Customer did not leave a comment.

Andrew Brenner 
Rating:
5.0

Customer did not leave a comment.

Melanie Connors 
Rating:
5.0

Customer did not leave a comment.

Candis Wilson 
Rating:
5.0

Customer did not leave a comment.

DAVID BEDWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Brownstein 
Rating:
2.0

Customer did not leave a comment.

Shana Manns 
Rating:
4.0

Customer did not leave a comment.

thomas kane 
Rating:
4.0

Keep the same friendly staff.

PHILLIP SHAW 
Rating:
5.0

Excellent experience. Staff was friendly, pre check in allowed for very quick service. Trailer was clean and high quality, would highly recommend this uhaul location.

Samuel Manescalco 
Rating:
5.0

Customer did not leave a comment.

brad harshbarger 
Rating:
5.0

Customer did not leave a comment.

Mary Holloway 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
5.0

Customer did not leave a comment.

Debbie Marr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hardy 
Rating:
5.0

Customer did not leave a comment.

Suzanne Sever 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
3.0

The young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.

Beverly Allen  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Victoria Frison 
Rating:
5.0

Everything was excellent will be coming back

PHILLIP SHAW 
Rating:
5.0

Customer did not leave a comment.

Daniel Tammons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Meunier 
Rating:
5.0

The girls down there were just very very nice, absolutely, and the gentleman when I went into lease, the van had some issues with the Internet wasn’t his fault, but he took care of me.

DIANA HOWLAND 
Rating:
5.0

I made a reservation online, by using the UHAUL web site. I was in and out in less that fifteen minutes. I would suggest using the website vs. calling or walking in. Have them email your receipts. This saves another few minutes waiting for the receipt . They are a good company to rent equipment from. The equipment is in decent shape and clean. They need a technology boost,, and this store would be in my top "five". The new store manager at this location is really busting his behind to make this store more attractive to potentially new customers. He has a good repour with repeat customers. When you have moving needs, make UHAUL MOVING AND STORAGE IN EAST ALTON, IL., your number one choice. You will not be disappointed. Participating Customer for over 30yrs.

GARY OWENS 
Rating:
5.0

Customer did not leave a comment.

Curtis Young 
Rating:
4.0

Customer did not leave a comment.

David Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Marr  |  First Impressions 
Rating:
5.0

The staff was excellent. Great customer service.

Sam Wood 
Rating:
5.0

I felt that my rental was excellent. When I need to rent again I will be back.

Carla Schornak 
Rating:
5.0

Customer did not leave a comment.

Robyn Clark 
Rating:
5.0

No I would not recommend this spot for any more rentals the person that made my reservation had it off by a month I have witnesses there which will verify that I made the correct date when I turn the truck back in that same gentleman was so rude that I will never go there again the young lady who changed my reservation was very nice and well-rounded

David Panzier 
Rating:
5.0

Customer did not leave a comment.

Bonnie Salters 
Rating:
5.0

Customer did not leave a comment.

Terri Powell 
Rating:
5.0

Customer did not leave a comment.

Marquela Odell  |  First Impressions 
Rating:
4.0

Driver side taillight only worked intermittently. It did not work for the majority of my 2 hour long trip in the rain. Huge safety hazard.

Aschley MATHEW 
Rating:
5.0

Steven, I believe his name was call me up after I had left some stuff in the cab; to make sure I got it, was great.

JOHN DEPAUW 
Rating:
2.0

I filled up at Walmart for $45.02 in Godfrey and dropped the vehicle off at your East Alton location which closed ant 7 pm. I dropped off the vehicle at approx. 7:38 pm.. The next morning I found out that it was down 1/4 of a tank, so I was charged an extra $100. Needless to say I was very upset with this news.

Vikki Wilcut 
Rating:
5.0

Customer did not leave a comment.

Joseph Smijohn  |  Online Move In 
Rating:
5.0

Amber was awesome

Steven Miller 
Rating:
4.0

Thanks for a quick response to problem

PHILLIP SHAW 
Rating:
5.0

The sales staff was friendly and the manager, Amber was very helpful. The were fast and courteous. Would recommend 100%.

MISTY SOLIBEN 
Rating:
5.0

You guys always make a move soo much easier...always friendly and go above and beyond...thank u😊

Kelley Arnold 
Rating:
5.0

It was not made clear where the furniture dolley and hand-truck were to be placed after hours. They were put inside the trailer, as I had done similarly before when returning another rental at another location.

Jay Jockisch Kious 
Rating:
5.0

Customer did not leave a comment.

Marqui Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Newcom 
Rating:
5.0

Amber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!

BRITTNEY YOTTER  |  First Impressions 
Rating:
5.0

The online reservation messed up my drop off location which caused me a fee. I was not very happy about it.

Ashley Krueger 
Rating:
5.0

Customer did not leave a comment.

Douglas Voyles 
Rating:
5.0

Customer did not leave a comment.

shameka lott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maggie Heilman 
Rating:
5.0

The girl that checked me in upon return was awesome. Quick but thorough. She’s great. I wish I would have got her name but I did not. But also a great overall experience.

patrick kirby 
Rating:
5.0

Customer did not leave a comment.

LEONA SEALS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Hobart 
Rating:
5.0

Great staff, very helpful!

Kevin Stuby  |  Overall Experience 
Rating:
5.0

They all were very helpful

CHRISTOPHER LAYTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HOLMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNY KOPSIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Jarmin 
Rating:
5.0

Customer did not leave a comment.

Chrisopher Gilreath 
Rating:
5.0

The blonde headed lady ( manager) was extremely attractive

DAVID BEDWELL  |  First Impressions 
Rating:
5.0

The manager was hot and should’ve asked me out

DAVID BEDWELL 
Rating:
4.0

Amber was very helpful and very nice . She was quick and thoughtful of my moving situation. She also helped me return the equipment in the same manner.

Thomas Enz 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
5.0

The young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.

William stevension  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Kromray 
Rating:
5.0

Customer did not leave a comment.

Timothy ONeal 
Rating:
5.0

Customer did not leave a comment.

Kissa Ingram 
Rating:
5.0

Customer did not leave a comment.

Tyler Barnes 
Rating:
3.0

Customer did not leave a comment.

James Torti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Gray 
Rating:
5.0

Customer did not leave a comment.

Kris Larson 
Rating:
5.0

Customer did not leave a comment.

Dawn Stalcup  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda Keen  |  First Impressions 
Rating:
5.0

Perfect every ways theys helps real peoples in theres needs storages units moving trucking

Tomas Yount  |  Overall Experience 
Rating:
5.0

Very helpful and u Derek’s ding about our situation

Stephanie Journey  |  Overall Experience 
Rating:
3.0

There was a roach in my storage unit

PARRIS WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy Bowman  |  First Impressions 
Rating:
5.0

Place is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.

RICHARD STONER  |  First Impressions 
Rating:
1.0

There were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were “winging it”! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!

JASON REEDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW STASZKIEWICZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marqui Spencer  |  First Impressions 
Rating:
5.0

What a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos

JAY JOCKISCH KIOUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Kueck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER SEALS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Linville  |  First Impressions 
Rating:
5.0

Amber was VERY friendly and welcoming.

CHRISTOPHER WEISSENFLUH  |  Overall Experience 
Rating:
4.0

Staff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer

KELLI JOHNSON  |  Overall Experience 
Rating:
5.0

I was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.

VANCE WATT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LOGAN CARPENTER  |  Overall Experience 
Rating:
5.0

Amber is very nice and friendly and I have the upmost respect for her

Sean Main  |  First Impressions 
Rating:
5.0

Staff is wonderful!!

First Look Lab  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL YOUNG  |  First Impressions 
Rating:
5.0

Friendly people!

Kevin Stuby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Pate  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff.

John Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica sears  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler Mott  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,

John Russell  |  First Impressions 
Rating:
5.0

Always great service

Quincy Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Logan  |  Overall Experience 
Rating:
5.0

Keep up the good work

LAURIE TATE  |  Overall Experience 
Rating:
3.0

Over all my experience was below average.

Shelby Elliane  |  Overall Experience 
Rating:
5.0

Amber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere

William Scudere  |  Overall Experience 
Rating:
5.0

Amber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!

Malaya Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Sorgea  |  Overall Experience 
Rating:
5.0

Everyone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.

Richard Garver  |  Overall Experience 
Rating:
5.0

Amber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!

Christopher Will  |  Overall Experience 
Rating:
1.0

They keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one

Misty Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Beckwith  |  Overall Experience 
Rating:
5.0

My only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 🌱

Peter Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Tindall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shana Manns  |  Overall Experience 
Rating:
5.0

They people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..

sylvia Blackborby  |  First Impressions 
Rating:
5.0

The staff here are always super helpful and friendly!

ADAM SCHNEIDER  |  Overall Experience 
Rating:
5.0

You guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!

William Scudere  |  First Impressions 
Rating:
5.0

everyone so friendly and professional!!!

Paul Howard  |  Overall Experience 
Rating:
5.0

Be nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. Thank you!

Peter Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Dapprich  |  Overall Experience 
Rating:
5.0

Your workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.

Kristian Wilfong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Drew  |  Overall Experience 
Rating:
5.0

Employees have been very friendly and helpful.

Paul Howard  |  First Impressions 
Rating:
5.0

Clean facility and the service was professional, knowledgeable.

Scott Tindall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Holland  |  Overall Experience 
Rating:
4.0

Amber and her team are awesome!

Jessica Jackson  |  Overall Experience 
Rating:
1.0

For months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction

RONNEISAH PAYNE   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Short  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James jr Woods  |  First Impressions 
Rating:
5.0

My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.

Bobby Sellers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA GOODMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lloyd  |  Overall Experience 
Rating:
5.0

The staff were extremely polite and accommodating.

David Key  |  First Impressions 
Rating:
5.0

Very nice people

Michael Forrester  |  First Impressions 
Rating:
5.0

The staff was great!! Very friendly & helpful. I’ve rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!

FREIDA JOHNSON  |  First Impressions 
Rating:
5.0

Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You’ll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!

matt limbick  |  Overall Experience 
Rating:
5.0

Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.

matt limbick  |  First Impressions 
Rating:
5.0

Amber and the team there are great!!!

Richard Duttlinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Winship  |  First Impressions 
Rating:
5.0

Kep up the good work

LAURIE TATE  |  First Impressions 
Rating:
1.0

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

MARTIN MAYFIELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby Sellers  |  First Impressions 
Rating:
5.0

Everyone and everything was great

Amber Wells  |  First Impressions 
Rating:
2.0

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Shari Rives  |  Overall Experience 
Rating:
4.0

The staff did amazing I didn’t even need a unit and wow they talked me into it

CURTIS RAINWATER  |  First Impressions 
Rating:
5.0

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

ANDREA MICHELLE TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Rose  |  First Impressions 
Rating:
3.0

I really hated not being able to get to my stuff anytime I wanted. I also didn’t like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn’t have the other lock I wouldn’t have had to wait. I strongly believe you shouldn’t have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn’t like how quickly UHaul calls the second person on the list when your payment is late. That shouldn’t happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I’m on the fence about recommending or reusing for storage again because of the things I didn’t like. If this things could be addressed I would reconsider reusing in the future.

Christopher Wieseman  |  Overall Experience 
Rating:
5.0

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA PERRY  |  Overall Experience 
Rating:
3.0

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam Schneider  |  First Impressions 
Rating:
5.0

The staff was courteous and very good.

Melissa Darr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon counts   |  Overall Experience 
Rating:
5.0

they have been very kind and helpful to me for all the time I have been there.

DEB MILNER  |  First Impressions 
Rating:
1.0

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Mark Schieler  |  Overall Experience 
Rating:
5.0

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol Hanold  |  Overall Experience 
Rating:
5.0

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAHIRAH ALEXANDER  |  Overall Experience 
Rating:
1.0

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Venus Kimbel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wenndy prince  |  First Impressions 
Rating:
5.0

Staff was always polite and ready to help!

Sherrita Whitlock  |  Overall Experience 
Rating:
5.0

Very professional

Kenneth Freeman  |  First Impressions 
Rating:
5.0

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann poole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Iler  |  First Impressions 
Rating:
2.0

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA MCGUIRE  |  Overall Experience 
Rating:
5.0

Easy check in, thanks!

Cameron Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John powers  |  Overall Experience 
Rating:
5.0

Location was friendly and helpful if a little understaffed

SHAWN STAFFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Mcclary  |  Overall Experience 
Rating:
4.0

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany Howell  |  Overall Experience 
Rating:
5.0

Awesome

Brandy Stendeback  |  Overall Experience 
Rating:
5.0

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy Denton  |  Overall Experience 
Rating:
2.0

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey jackson  |  Overall Experience 
Rating:
5.0

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry Andrick  |  Overall Experience 
Rating:
4.0

Staff was above being kind and helpful.

Cindy Beecher  |  Overall Experience 
Rating:
5.0

Very friendly and informational!!

Jo Groves  |  First Impressions 
Rating:
5.0

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott Meyers  |  First Impressions 
Rating:
5.0

Thank you for all your help

JENEPHER JIRDON  |  Overall Experience 
Rating:
2.0

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Karen Ashley  |  Overall Experience 
Rating:
5.0

Great facility; the staff were nice and helpful

CAROLYN SATO  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Shamika Johnson  |  First Impressions 
Rating:
5.0

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Consuella Gray  |  Overall Experience 
Rating:
5.0

Nice helpful

Theresa Willis  |  First Impressions 
Rating:
5.0

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Bryan Copeland  |  Overall Experience 
Rating:
5.0

Was excellent and worked with us!!!

chris mills  |  First Impressions 
Rating:
5.0

Everyone here was friendly and helpful.

Robert Figueroa  |  Overall Experience 
Rating:
5.0

All the staff were friendly and professional.

Brenda Elfgen  |  Overall Experience 
Rating:
5.0

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Lynden Schuyler  |  Reservation 
Rating:
4.0

No comments

Joe Williams  |  Overall Experience 
Rating:
3.0

Every time I needed to get in my storage had to wait for your key,inconvenient

Kent McCoy  |  Overall Experience 
Rating:
5.0

Great staff. Very efficient and helpful.

Terry Munn  |  Overall Experience 
Rating:
1.0

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

RICHARD FORSEE  |  Overall Experience 
Rating:
5.0

I've been using uhaul for yrs the same location they take care of all my needs

shawanda mclemore  |  Overall Experience 
Rating:
5.0

Employees and service were friendly and professional

Kent McCoy  |  Reservation 
Rating:
5.0

Next time i need a storage unit i will come back to U-Haul.

victoria monroe  |  Overall Experience 
Rating:
5.0

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

michael harrison  |  Overall Experience 
Rating:
4.0

We looked all around town for a place this good. Then we looked across the river and there it was.

DANIEL LEACH  |  Overall Experience 
No reviews have been submitted for this location.

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