Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only suggestion is getting some moisture control on the smaller units to prevent molds.
Kimberly Rogers
|
Overall Experience
Rating:
5.0
You guys are incredible with working with people!! 10/10
Hope Whitehead
|
Overall Experience
Rating:
4.0
Your process are getting too high and the wait time was extremely long you need to hire more people
Rebecca Franklin
Rating:
5.0
Customer service was excellent. Jessica and Cj would a big help in planning my trip.
windee parker
Rating:
5.0
Great customer service from professional, helpful knowledgeable agents.
Thank you!
Scott Hovey
Rating:
5.0
Customer did not leave a comment.
James Bradley
Rating:
5.0
Customer did not leave a comment.
Gerard Eberlin
Rating:
5.0
Customer did not leave a comment.
Jeffrey DRIVER
Rating:
4.0
Customer did not leave a comment.
Sarah provost
Rating:
5.0
friendly and helpful
Juan Woods
Rating:
4.0
Your "mobile app" is a joke!! It never works like it should. Either improve it or get rid of it.
MICHAEL MINNALA
Rating:
5.0
Customer did not leave a comment.
Timothy Kelley
Rating:
5.0
Everything was great
AMICA MCINTEE
|
Overall Experience
Rating:
4.0
The over-all experience was good. The store had the equipment that I had reserved. The trailer was in good mechanical condition. The only complaint, whoever returned this trailer, did not clean it out. I had to wait for it to be cleaned and inspected before I started my day. With that said, the staff jumped right to getting it cleaned and inspected before I left. The staff apologized feverishly, and they gave me a discount for using my time to clean out the trailer.
Would I use this location in the future? YES!! It was not the early crew's fault that the trailer was not clean. They treated me with respect and immediately took care of any issues. I still rate this store #1 in my area.
GARY OWENS
Rating:
5.0
Customer did not leave a comment.
Terri Powell
Rating:
5.0
The staff there was very helpful and friendly. the building was clean along with the truck I rented. They help make the most of my rental and I felt like they kept my expenses in mind. Great Job. I will be back to this location.
Alan Cain
Rating:
5.0
Great the way should be
Anthony Chiello
|
First Impressions
Rating:
5.0
Great service, great people
Albert Supp
Rating:
5.0
Nice manager
Jeremy Travis
Rating:
5.0
Nothing the ladies went out of there way to help me.
Art Holladay
Rating:
5.0
Customer did not leave a comment.
Myron Roberts
Rating:
5.0
You all are doing a good?
tawanda jackson
Rating:
5.0
I received excellent customer service and was able to get the equipment I needed.
Chad Martin
Rating:
5.0
Customer did not leave a comment.
chyanne hoskis
Rating:
5.0
Customer did not leave a comment.
Amy Ziegler
Rating:
5.0
Customer did not leave a comment.
nick denney
Rating:
5.0
They were great. Helpful and knowledgeable
JOSEPH NASELLO
Rating:
5.0
Customer did not leave a comment.
Rick Rader
Rating:
5.0
Customer did not leave a comment.
SHAWN HINES
Rating:
5.0
Drop off was very easy. A team member came to the vehicle and took the keys. They weren't overly friendly, maybe they were shy. They asked me if there was anything wrong with the truck. I asked if I needed to do anything else and he said no. Very efficient, but could use some more enthusiasm.
Bethany Harmon
Rating:
5.0
Great service on a Sunday morning
felicia pearson
Rating:
5.0
Thanks to the staff at the East Alton, Illinois location
JOSEPH NASELLO
|
First Impressions
Rating:
5.0
Everything went perfect except I did not know that there was not a ramp on the 10 ft trucks. So I couldn’t move an electric wheelchair that needed moving so I basically wasted my money. But the staff at both haul places were very helpful very friendly and fast with getting me in and out.
pamela coad
Rating:
5.0
It was a very pleasant experience I wouldn't change anything
Lacey Sanders
Rating:
5.0
Thank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL
Rodger Stephenson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
russel wyman
Rating:
1.0
I was charged $20 for gas when I put it where it was supposed to be! What a joke
Rebecca Vogte
Rating:
5.0
Customer did not leave a comment.
nick denney
Rating:
5.0
Customer did not leave a comment.
Ernestine Spiller
Rating:
5.0
I was very happy, trucks were clean, serviced and newer models.
The reservation staff was top notch, cordial and professional.
Nicholas Dodson
Rating:
5.0
Customer did not leave a comment.
Mark Cousley
Rating:
5.0
Customer did not leave a comment.
CHARLES CARLSON
Rating:
4.0
Well done u haul
Beverly Allen
|
Overall Experience
Rating:
5.0
CJ was a super stand up guy and helped square me away. Also the other associate that evening was super nice as well.
Cole Gibbs
Rating:
4.0
Keep Lovein what you are doing and continue to do what you need to do by trying to make it easier for all thank u all
Beverly Allen
Rating:
5.0
Everything was fine. The desk staff was very polite, professional and friendly, vehicles were newer models, and very clean
Coffee and doughnuts maybe? J/k
Nicholas Dodson
Rating:
4.0
Customer did not leave a comment.
SHAWANDA MCLEMORE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES CARLSON
Rating:
5.0
Customer did not leave a comment.
jeffery huber
Rating:
4.0
CJ was great with explaining everything and following through with making sure the equipment was ready for me. At this point, I do not have any recommendations. Dr. Anderson
Ricardo Anderson
Rating:
5.0
Customer did not leave a comment.
Brandee Heinemeier
Rating:
5.0
Customer did not leave a comment.
Ron Nelson
Rating:
5.0
Customer did not leave a comment.
marlon hickman
|
Overall Experience
Rating:
5.0
Great service! In and out fast and return was a breeze. Well done!
Donald Young
Rating:
5.0
Customer did not leave a comment.
Andrew Brenner
Rating:
5.0
Customer did not leave a comment.
Melanie Connors
Rating:
5.0
Customer did not leave a comment.
Candis Wilson
Rating:
5.0
Customer did not leave a comment.
DAVID BEDWELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad Brownstein
Rating:
2.0
Customer did not leave a comment.
Shana Manns
Rating:
4.0
Customer did not leave a comment.
thomas kane
Rating:
4.0
Keep the same friendly staff.
PHILLIP SHAW
Rating:
5.0
Excellent experience. Staff was friendly, pre check in allowed for very quick service. Trailer was clean and high quality, would highly recommend this uhaul location.
Samuel Manescalco
Rating:
5.0
Customer did not leave a comment.
brad harshbarger
Rating:
5.0
Customer did not leave a comment.
Mary Holloway
Rating:
5.0
Customer did not leave a comment.
CHARLES CARLSON
Rating:
5.0
Customer did not leave a comment.
Debbie Marr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Hardy
Rating:
5.0
Customer did not leave a comment.
Suzanne Sever
Rating:
5.0
Customer did not leave a comment.
Michael Brown
Rating:
3.0
The young man that waited on me.
He was very intelligent.
Hey, what's very cool, Oprah? He made me feel very welcome.
You don't get that often these days. Thank God for him.
Beverly Allen
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Victoria Frison
Rating:
5.0
Everything was excellent will be coming back
PHILLIP SHAW
Rating:
5.0
Customer did not leave a comment.
Daniel Tammons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Meunier
Rating:
5.0
The girls down there were just very very nice, absolutely, and the gentleman when I went into lease, the van had some issues with the Internet wasn’t his fault, but he took care of me.
DIANA HOWLAND
Rating:
5.0
I made a reservation online, by using the UHAUL web site. I was in and out in less that fifteen minutes. I would suggest using the website vs. calling or walking in. Have them email your receipts. This saves another few minutes waiting for the receipt . They are a good company to rent equipment from. The equipment is in decent shape and clean. They need a technology boost,, and this store would be in my top "five". The new store manager at this location is really busting his behind to make this store more attractive to potentially new customers. He has a good repour with repeat customers. When you have moving needs, make UHAUL MOVING AND STORAGE IN EAST ALTON, IL., your number one choice. You will not be disappointed.
Participating Customer for over 30yrs.
GARY OWENS
Rating:
5.0
Customer did not leave a comment.
Curtis Young
Rating:
4.0
Customer did not leave a comment.
David Stone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Marr
|
First Impressions
Rating:
5.0
The staff was excellent. Great customer service.
Sam Wood
Rating:
5.0
I felt that my rental was excellent.
When I need to rent again I will be back.
Carla Schornak
Rating:
5.0
Customer did not leave a comment.
Robyn Clark
Rating:
5.0
No I would not recommend this spot for any more rentals the person that made my reservation had it off by a month I have witnesses there which will verify that I made the correct date when I turn the truck back in that same gentleman was so rude that I will never go there again the young lady who changed my reservation was very nice and well-rounded
David Panzier
Rating:
5.0
Customer did not leave a comment.
Bonnie Salters
Rating:
5.0
Customer did not leave a comment.
Terri Powell
Rating:
5.0
Customer did not leave a comment.
Marquela Odell
|
First Impressions
Rating:
4.0
Driver side taillight only worked intermittently. It did not work for the majority of my 2 hour long trip in the rain. Huge safety hazard.
Aschley MATHEW
Rating:
5.0
Steven, I believe his name was call me up after I had left some stuff in the cab; to make sure I got it, was great.
JOHN DEPAUW
Rating:
2.0
I filled up at Walmart for $45.02 in Godfrey and dropped the vehicle off at your East Alton location which closed ant 7 pm. I dropped off the vehicle at approx. 7:38 pm.. The next morning I found out that it was down 1/4 of a tank, so I was charged an extra $100. Needless to say I was very upset with this news.
Vikki Wilcut
Rating:
5.0
Customer did not leave a comment.
Joseph Smijohn
|
Online Move In
Rating:
5.0
Amber was awesome
Steven Miller
Rating:
4.0
Thanks for a quick response to problem
PHILLIP SHAW
Rating:
5.0
The sales staff was friendly and the manager, Amber was very helpful. The were fast and courteous. Would recommend 100%.
MISTY SOLIBEN
Rating:
5.0
You guys always make a move soo much easier...always friendly and go above and beyond...thank u😊
Kelley Arnold
Rating:
5.0
It was not made clear where the furniture dolley and hand-truck were to be placed after hours.
They were put inside the trailer, as I had done similarly before when returning another rental at another location.
Jay Jockisch Kious
Rating:
5.0
Customer did not leave a comment.
Marqui Spencer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara Garner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Newcom
Rating:
5.0
Amber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!
BRITTNEY YOTTER
|
First Impressions
Rating:
5.0
The online reservation messed up my drop off location which caused me a fee. I was not very happy about it.
Ashley Krueger
Rating:
5.0
Customer did not leave a comment.
Douglas Voyles
Rating:
5.0
Customer did not leave a comment.
shameka lott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maggie Heilman
Rating:
5.0
The girl that checked me in upon return was awesome. Quick but thorough. She’s great. I wish I would have got her name but I did not. But also a great overall experience.
patrick kirby
Rating:
5.0
Customer did not leave a comment.
LEONA SEALS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel Hobart
Rating:
5.0
Great staff, very helpful!
Kevin Stuby
|
Overall Experience
Rating:
5.0
They all were very helpful
CHRISTOPHER LAYTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL HOLMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNY KOPSIE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bob Jarmin
Rating:
5.0
Customer did not leave a comment.
Chrisopher Gilreath
Rating:
5.0
The blonde headed lady ( manager) was extremely attractive
DAVID BEDWELL
|
First Impressions
Rating:
5.0
The manager was hot and should’ve asked me out
DAVID BEDWELL
Rating:
4.0
Amber was very helpful and very nice . She was quick and thoughtful of my moving situation. She also helped me return the equipment in the same manner.
Thomas Enz
Rating:
5.0
Customer did not leave a comment.
Michael Moore
Rating:
5.0
The young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.
William stevension
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Kromray
Rating:
5.0
Customer did not leave a comment.
Timothy ONeal
Rating:
5.0
Customer did not leave a comment.
Kissa Ingram
Rating:
5.0
Customer did not leave a comment.
Tyler Barnes
Rating:
3.0
Customer did not leave a comment.
James Torti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe Gray
Rating:
5.0
Customer did not leave a comment.
Kris Larson
Rating:
5.0
Customer did not leave a comment.
Dawn Stalcup
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amanda Keen
|
First Impressions
Rating:
5.0
Perfect every ways theys helps real peoples in theres needs storages units moving trucking
Tomas Yount
|
Overall Experience
Rating:
5.0
Very helpful and u Derek’s ding about our situation
Stephanie Journey
|
Overall Experience
Rating:
3.0
There was a roach in my storage unit
PARRIS WHITE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy Bowman
|
First Impressions
Rating:
5.0
Place is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.
RICHARD STONER
|
First Impressions
Rating:
1.0
There were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were “winging it”! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!
JASON REEDY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW STASZKIEWICZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marqui Spencer
|
First Impressions
Rating:
5.0
What a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos
JAY JOCKISCH KIOUS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney Kueck
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER SEALS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle Linville
|
First Impressions
Rating:
5.0
Amber was VERY friendly and welcoming.
CHRISTOPHER WEISSENFLUH
|
Overall Experience
Rating:
4.0
Staff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer
KELLI JOHNSON
|
Overall Experience
Rating:
5.0
I was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.
VANCE WATT
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LOGAN CARPENTER
|
Overall Experience
Rating:
5.0
Amber is very nice and friendly and I have the upmost respect for her
Sean Main
|
First Impressions
Rating:
5.0
Staff is wonderful!!
First Look Lab
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL YOUNG
|
First Impressions
Rating:
5.0
Friendly people!
Kevin Stuby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Pate
|
First Impressions
Rating:
5.0
Super friendly and helpful staff.
John Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica sears
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyler Mott
|
Overall Experience
Rating:
5.0
The staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,
John Russell
|
First Impressions
Rating:
5.0
Always great service
Quincy Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn Logan
|
Overall Experience
Rating:
5.0
Keep up the good work
LAURIE TATE
|
Overall Experience
Rating:
3.0
Over all my experience was below average.
Shelby Elliane
|
Overall Experience
Rating:
5.0
Amber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere
William Scudere
|
Overall Experience
Rating:
5.0
Amber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!
Malaya Collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila Sorgea
|
Overall Experience
Rating:
5.0
Everyone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.
Richard Garver
|
Overall Experience
Rating:
5.0
Amber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!
Christopher Will
|
Overall Experience
Rating:
1.0
They keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one
Misty Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell Beckwith
|
Overall Experience
Rating:
5.0
My only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again.
Keep shining ☀️
Peter Young 🌱
Peter Young
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott Tindall
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Shana Manns
|
Overall Experience
Rating:
5.0
They people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..
sylvia Blackborby
|
First Impressions
Rating:
5.0
The staff here are always super helpful and friendly!
ADAM SCHNEIDER
|
Overall Experience
Rating:
5.0
You guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!
William Scudere
|
First Impressions
Rating:
5.0
everyone so friendly and professional!!!
Paul Howard
|
Overall Experience
Rating:
5.0
Be nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work
So nights are essential. All renters should have a key for access to their storage. Thank you!
Peter Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlene Dapprich
|
Overall Experience
Rating:
5.0
Your workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.
Kristian Wilfong
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Drew
|
Overall Experience
Rating:
5.0
Employees have been very friendly and helpful.
Paul Howard
|
First Impressions
Rating:
5.0
Clean facility and the service was professional, knowledgeable.
Scott Tindall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Daniels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Holland
|
Overall Experience
Rating:
4.0
Amber and her team are awesome!
Jessica Jackson
|
Overall Experience
Rating:
1.0
For months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction
RONNEISAH PAYNE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Short
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James jr Woods
|
First Impressions
Rating:
5.0
My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.
Bobby Sellers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENDA GOODMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Lloyd
|
Overall Experience
Rating:
5.0
The staff were extremely polite and accommodating.
David Key
|
First Impressions
Rating:
5.0
Very nice people
Michael Forrester
|
First Impressions
Rating:
5.0
The staff was great!! Very friendly & helpful. I’ve rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!
FREIDA JOHNSON
|
First Impressions
Rating:
5.0
Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You’ll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!
matt limbick
|
Overall Experience
Rating:
5.0
Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.
matt limbick
|
First Impressions
Rating:
5.0
Amber and the team there are great!!!
Richard Duttlinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Winship
|
First Impressions
Rating:
5.0
Kep up the good work
LAURIE TATE
|
First Impressions
Rating:
1.0
Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN MAYFIELD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobby Sellers
|
First Impressions
Rating:
5.0
Everyone and everything was great
Amber Wells
|
First Impressions
Rating:
2.0
Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.
Shari Rives
|
Overall Experience
Rating:
4.0
The staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS RAINWATER
|
First Impressions
Rating:
5.0
Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.
ANDREA MICHELLE TURNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel Rose
|
First Impressions
Rating:
3.0
I really hated not being able to get to my stuff anytime I wanted. I also didn’t like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn’t have the other lock I wouldn’t have had to wait. I strongly believe you shouldn’t have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn’t like how quickly UHaul calls the second person on the list when your payment is late. That shouldn’t happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I’m on the fence about recommending or reusing for storage again because of the things I didn’t like. If this things could be addressed I would reconsider reusing in the future.
Christopher Wieseman
|
Overall Experience
Rating:
5.0
Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.
LINDA PERRY
|
Overall Experience
Rating:
3.0
While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam Schneider
|
First Impressions
Rating:
5.0
The staff was courteous and very good.
Melissa Darr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon counts
|
Overall Experience
Rating:
5.0
they have been very kind and helpful to me for all the time I have been there.
DEB MILNER
|
First Impressions
Rating:
1.0
I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly
Mark Schieler
|
Overall Experience
Rating:
5.0
The hours for the unit are limited to the "office" hours which is sometimes inconvenient.
Carol Hanold
|
Overall Experience
Rating:
5.0
The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received
cole roberts
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TAHIRAH ALEXANDER
|
Overall Experience
Rating:
1.0
Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.
Dezarea Robinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Venus Kimbel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
wenndy prince
|
First Impressions
Rating:
5.0
Staff was always polite and ready to help!
Sherrita Whitlock
|
Overall Experience
Rating:
5.0
Very professional
Kenneth Freeman
|
First Impressions
Rating:
5.0
I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage
breann poole
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina Iler
|
First Impressions
Rating:
2.0
when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that
SONYA MCGUIRE
|
Overall Experience
Rating:
5.0
Easy check in, thanks!
Cameron Ford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John powers
|
Overall Experience
Rating:
5.0
Location was friendly and helpful if a little understaffed
SHAWN STAFFORD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Mcclary
|
Overall Experience
Rating:
4.0
They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in
Tiffany Howell
|
Overall Experience
Rating:
5.0
Awesome
Brandy Stendeback
|
Overall Experience
Rating:
5.0
Very great to deal with staff that helps out those in need or in circumstances beyond their own control.
Roy Denton
|
Overall Experience
Rating:
2.0
SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.
lacey jackson
|
Overall Experience
Rating:
5.0
Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.
Terry Andrick
|
Overall Experience
Rating:
4.0
Staff was above being kind and helpful.
Cindy Beecher
|
Overall Experience
Rating:
5.0
Very friendly and informational!!
Jo Groves
|
First Impressions
Rating:
5.0
GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+
Scott Meyers
|
First Impressions
Rating:
5.0
Thank you for all your help
JENEPHER JIRDON
|
Overall Experience
Rating:
2.0
THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY
Karen Ashley
|
Overall Experience
Rating:
5.0
Great facility; the staff were nice and helpful
CAROLYN SATO
|
Overall Experience
Rating:
5.0
The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.
Shamika Johnson
|
First Impressions
Rating:
5.0
The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!
Consuella Gray
|
Overall Experience
Rating:
5.0
Nice helpful
Theresa Willis
|
First Impressions
Rating:
5.0
Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.
Bryan Copeland
|
Overall Experience
Rating:
5.0
Was excellent and worked with us!!!
chris mills
|
First Impressions
Rating:
5.0
Everyone here was friendly and helpful.
Robert Figueroa
|
Overall Experience
Rating:
5.0
All the staff were friendly and professional.
Brenda Elfgen
|
Overall Experience
Rating:
5.0
Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.
Lynden Schuyler
|
Reservation
Rating:
4.0
No comments
Joe Williams
|
Overall Experience
Rating:
3.0
Every time I needed to get in my storage had to wait for your key,inconvenient
Kent McCoy
|
Overall Experience
Rating:
5.0
Great staff. Very efficient and helpful.
Terry Munn
|
Overall Experience
Rating:
1.0
Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.
RICHARD FORSEE
|
Overall Experience
Rating:
5.0
I've been using uhaul for yrs the same location they take care of all my needs
shawanda mclemore
|
Overall Experience
Rating:
5.0
Employees and service were friendly and professional
Kent McCoy
|
Reservation
Rating:
5.0
Next time i need a storage unit i will come back to U-Haul.
victoria monroe
|
Overall Experience
Rating:
5.0
We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!
michael harrison
|
Overall Experience
Rating:
4.0
We looked all around town for a place this good. Then we looked across the river and there it was.