Customer service was lacking. Nothing was really explained while picking the truck up, and when I dropped it off I was told to just leave the keys on the counter. I was under assumption that local rentals did not go by milage and was a flat fee to rent, only to be charged for 60 miles worth of fees on my final receipt. Your employees need to be more transparent with what all rental fees cover, and any additional charges that will be added on the final bill.
Melissa WrayCustomer Reviews for U-Haul Moving & Storage of East Alton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was very friendly and so helpful
JUDY JOHNSON | First ImpressionsMy only suggestion is getting some moisture control on the smaller units to prevent molds.
Kimberly Rogers | Overall ExperienceYou guys are incredible with working with people!! 10/10
Hope Whitehead | Overall ExperienceYour process are getting too high and the wait time was extremely long you need to hire more people
Rebecca FranklinCustomer service was excellent. Jessica and Cj would a big help in planning my trip.
windee parkerGreat customer service from professional, helpful knowledgeable agents. Thank you!
Scott Hoveyfriendly and helpful
Juan WoodsYour "mobile app" is a joke!! It never works like it should. Either improve it or get rid of it.
MICHAEL MINNALAEverything was great
AMICA MCINTEE | Overall ExperienceThe over-all experience was good. The store had the equipment that I had reserved. The trailer was in good mechanical condition. The only complaint, whoever returned this trailer, did not clean it out. I had to wait for it to be cleaned and inspected before I started my day. With that said, the staff jumped right to getting it cleaned and inspected before I left. The staff apologized feverishly, and they gave me a discount for using my time to clean out the trailer. Would I use this location in the future? YES!! It was not the early crew's fault that the trailer was not clean. They treated me with respect and immediately took care of any issues. I still rate this store #1 in my area.
GARY OWENSThe staff there was very helpful and friendly. the building was clean along with the truck I rented. They help make the most of my rental and I felt like they kept my expenses in mind. Great Job. I will be back to this location.
Alan CainGreat the way should be
Anthony Chiello | First ImpressionsGreat service, great people
Albert SuppNice manager
Jeremy TravisNothing the ladies went out of there way to help me.
Art HolladayYou all are doing a good?
tawanda jacksonI received excellent customer service and was able to get the equipment I needed.
Chad MartinThey were great. Helpful and knowledgeable
JOSEPH NASELLODrop off was very easy. A team member came to the vehicle and took the keys. They weren't overly friendly, maybe they were shy. They asked me if there was anything wrong with the truck. I asked if I needed to do anything else and he said no. Very efficient, but could use some more enthusiasm.
Bethany HarmonGreat service on a Sunday morning
felicia pearsonThanks to the staff at the East Alton, Illinois location
JOSEPH NASELLO | First ImpressionsEverything went perfect except I did not know that there was not a ramp on the 10 ft trucks. So I couldn’t move an electric wheelchair that needed moving so I basically wasted my money. But the staff at both haul places were very helpful very friendly and fast with getting me in and out.
pamela coadIt was a very pleasant experience I wouldn't change anything
Lacey SandersThank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL
Rodger Stephenson | First ImpressionsI was charged $20 for gas when I put it where it was supposed to be! What a joke
Rebecca VogteI was very happy, trucks were clean, serviced and newer models. The reservation staff was top notch, cordial and professional.
Nicholas DodsonWell done u haul
Beverly Allen | Overall ExperienceCJ was a super stand up guy and helped square me away. Also the other associate that evening was super nice as well.
Cole GibbsKeep Lovein what you are doing and continue to do what you need to do by trying to make it easier for all thank u all
Beverly AllenEverything was fine. The desk staff was very polite, professional and friendly, vehicles were newer models, and very clean Coffee and doughnuts maybe? J/k
Nicholas DodsonCJ was great with explaining everything and following through with making sure the equipment was ready for me. At this point, I do not have any recommendations. Dr. Anderson
Ricardo AndersonGreat service! In and out fast and return was a breeze. Well done!
Donald YoungKeep the same friendly staff.
PHILLIP SHAWExcellent experience. Staff was friendly, pre check in allowed for very quick service. Trailer was clean and high quality, would highly recommend this uhaul location.
Samuel ManescalcoThe young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.
Beverly Allen | First ImpressionsEverything was excellent will be coming back
PHILLIP SHAWThe girls down there were just very very nice, absolutely, and the gentleman when I went into lease, the van had some issues with the Internet wasn’t his fault, but he took care of me.
DIANA HOWLANDI made a reservation online, by using the UHAUL web site. I was in and out in less that fifteen minutes. I would suggest using the website vs. calling or walking in. Have them email your receipts. This saves another few minutes waiting for the receipt . They are a good company to rent equipment from. The equipment is in decent shape and clean. They need a technology boost,, and this store would be in my top "five". The new store manager at this location is really busting his behind to make this store more attractive to potentially new customers. He has a good repour with repeat customers. When you have moving needs, make UHAUL MOVING AND STORAGE IN EAST ALTON, IL., your number one choice. You will not be disappointed. Participating Customer for over 30yrs.
GARY OWENSThe staff was excellent. Great customer service.
Sam WoodI felt that my rental was excellent. When I need to rent again I will be back.
Carla SchornakNo I would not recommend this spot for any more rentals the person that made my reservation had it off by a month I have witnesses there which will verify that I made the correct date when I turn the truck back in that same gentleman was so rude that I will never go there again the young lady who changed my reservation was very nice and well-rounded
David PanzierDriver side taillight only worked intermittently. It did not work for the majority of my 2 hour long trip in the rain. Huge safety hazard.
Aschley MATHEWSteven, I believe his name was call me up after I had left some stuff in the cab; to make sure I got it, was great.
JOHN DEPAUWI filled up at Walmart for $45.02 in Godfrey and dropped the vehicle off at your East Alton location which closed ant 7 pm. I dropped off the vehicle at approx. 7:38 pm.. The next morning I found out that it was down 1/4 of a tank, so I was charged an extra $100. Needless to say I was very upset with this news.
Vikki WilcutAmber was awesome
Steven MillerThanks for a quick response to problem
PHILLIP SHAWThe sales staff was friendly and the manager, Amber was very helpful. The were fast and courteous. Would recommend 100%.
MISTY SOLIBENYou guys always make a move soo much easier...always friendly and go above and beyond...thank u😊
Kelley ArnoldIt was not made clear where the furniture dolley and hand-truck were to be placed after hours. They were put inside the trailer, as I had done similarly before when returning another rental at another location.
Jay Jockisch KiousAmber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!
BRITTNEY YOTTER | First ImpressionsThe online reservation messed up my drop off location which caused me a fee. I was not very happy about it.
Ashley KruegerThe girl that checked me in upon return was awesome. Quick but thorough. She’s great. I wish I would have got her name but I did not. But also a great overall experience.
patrick kirbyGreat staff, very helpful!
Kevin Stuby | Overall ExperienceThey all were very helpful
CHRISTOPHER LAYTON | Overall ExperienceThe blonde headed lady ( manager) was extremely attractive
DAVID BEDWELL | First ImpressionsThe manager was hot and should’ve asked me out
DAVID BEDWELLAmber was very helpful and very nice . She was quick and thoughtful of my moving situation. She also helped me return the equipment in the same manner.
Thomas EnzThe young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.
William stevension | First ImpressionsPerfect every ways theys helps real peoples in theres needs storages units moving trucking
Tomas Yount | Overall ExperienceVery helpful and u Derek’s ding about our situation
Stephanie Journey | Overall ExperienceThere was a roach in my storage unit
PARRIS WHITE | Overall ExperiencePlace is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.
RICHARD STONER | First ImpressionsThere were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were “winging it”! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!
JASON REEDY | First ImpressionsWhat a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos
JAY JOCKISCH KIOUS | First ImpressionsAmber was VERY friendly and welcoming.
CHRISTOPHER WEISSENFLUH | Overall ExperienceStaff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer
KELLI JOHNSON | Overall ExperienceI was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.
VANCE WATT | First ImpressionsAmber is very nice and friendly and I have the upmost respect for her
Sean Main | First ImpressionsStaff is wonderful!!
First Look Lab | Overall ExperienceFriendly people!
Kevin Stuby | First ImpressionsSuper friendly and helpful staff.
John Russell | Overall ExperienceThe staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,
John Russell | First ImpressionsAlways great service
Quincy Collins | Overall ExperienceKeep up the good work
LAURIE TATE | Overall ExperienceOver all my experience was below average.
Shelby Elliane | Overall ExperienceAmber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere
William Scudere | Overall ExperienceAmber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!
Malaya Collins | First ImpressionsEveryone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.
Richard Garver | Overall ExperienceAmber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!
Christopher Will | Overall ExperienceThey keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one
Misty Edwards | Overall ExperienceMy only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 🌱
Peter Young | Overall ExperienceThey people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..
sylvia Blackborby | First ImpressionsThe staff here are always super helpful and friendly!
ADAM SCHNEIDER | Overall ExperienceYou guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!
William Scudere | First Impressionseveryone so friendly and professional!!!
Paul Howard | Overall ExperienceBe nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. Thank you!
Peter Young | First ImpressionsYour workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.
Kristian Wilfong | First ImpressionsEmployees have been very friendly and helpful.
Paul Howard | First ImpressionsClean facility and the service was professional, knowledgeable.
Scott Tindall | First ImpressionsAmber and her team are awesome!
Jessica Jackson | Overall ExperienceFor months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction
RONNEISAH PAYNE | Overall ExperienceMy experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.
Bobby Sellers | Overall ExperienceThe staff were extremely polite and accommodating.
David Key | First ImpressionsVery nice people
Michael Forrester | First ImpressionsThe staff was great!! Very friendly & helpful. I’ve rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!
FREIDA JOHNSON | First ImpressionsAmber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You’ll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!
matt limbick | Overall ExperienceAlso, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.
matt limbick | First ImpressionsAmber and the team there are great!!!
Richard Duttlinger | Overall ExperienceKep up the good work
LAURIE TATE | First ImpressionsUhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN MAYFIELD | First ImpressionsEveryone and everything was great
Amber Wells | First ImpressionsPutting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.
Shari Rives | Overall ExperienceThe staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS RAINWATER | First ImpressionsVery convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.
ANDREA MICHELLE TURNER | Overall ExperienceI really hated not being able to get to my stuff anytime I wanted. I also didn’t like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn’t have the other lock I wouldn’t have had to wait. I strongly believe you shouldn’t have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn’t like how quickly UHaul calls the second person on the list when your payment is late. That shouldn’t happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I’m on the fence about recommending or reusing for storage again because of the things I didn’t like. If this things could be addressed I would reconsider reusing in the future.
Christopher Wieseman | Overall ExperienceAwesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.
LINDA PERRY | Overall ExperienceWhile the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam Schneider | First ImpressionsThe staff was courteous and very good.
Melissa Darr | Overall Experiencethey have been very kind and helpful to me for all the time I have been there.
DEB MILNER | First ImpressionsI was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly
Mark Schieler | Overall ExperienceThe hours for the unit are limited to the "office" hours which is sometimes inconvenient.
Carol Hanold | Overall ExperienceThe staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received
cole roberts | Overall ExperienceAnytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.
Dezarea Robinson | Overall ExperienceStaff was always polite and ready to help!
Sherrita Whitlock | Overall ExperienceVery professional
Kenneth Freeman | First ImpressionsI cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage
breann poole | First Impressionswhen my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that
SONYA MCGUIRE | Overall ExperienceEasy check in, thanks!
Cameron Ford | First ImpressionsLocation was friendly and helpful if a little understaffed
SHAWN STAFFORD | First ImpressionsThey put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in
Tiffany Howell | Overall ExperienceAwesome
Brandy Stendeback | Overall ExperienceVery great to deal with staff that helps out those in need or in circumstances beyond their own control.
Roy Denton | Overall ExperienceSO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.
lacey jackson | Overall ExperienceBrittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.
Terry Andrick | Overall ExperienceStaff was above being kind and helpful.
Cindy Beecher | Overall ExperienceVery friendly and informational!!
Jo Groves | First ImpressionsGM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+
Scott Meyers | First ImpressionsThank you for all your help
JENEPHER JIRDON | Overall ExperienceTHE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY
Karen Ashley | Overall ExperienceGreat facility; the staff were nice and helpful
CAROLYN SATO | Overall ExperienceThe staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.
Shamika Johnson | First ImpressionsThe staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!
Consuella Gray | Overall ExperienceNice helpful
Theresa Willis | First ImpressionsEveryone was always very friendly. The storage units are clean and well maintained. I appreciate that.
Bryan Copeland | Overall ExperienceWas excellent and worked with us!!!
chris mills | First ImpressionsEveryone here was friendly and helpful.
Robert Figueroa | Overall ExperienceAll the staff were friendly and professional.
Brenda Elfgen | Overall ExperienceGreat service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.
Lynden Schuyler | ReservationNo comments
Joe Williams | Overall ExperienceEvery time I needed to get in my storage had to wait for your key,inconvenient
Kent McCoy | Overall ExperienceGreat staff. Very efficient and helpful.
Terry Munn | Overall ExperienceTold I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.
RICHARD FORSEE | Overall ExperienceI've been using uhaul for yrs the same location they take care of all my needs
shawanda mclemore | Overall ExperienceEmployees and service were friendly and professional
Kent McCoy | ReservationNext time i need a storage unit i will come back to U-Haul.
victoria monroe | Overall ExperienceWe have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!
michael harrison | Overall ExperienceWe looked all around town for a place this good. Then we looked across the river and there it was.
DANIEL LEACH | Overall Experience