Customer Reviews for U-Haul Moving & Storage of Dutchtown

3,001 reviews

4230 Gravois Ave   Saint Louis, MO 63116
(One street south of Chippewa and Gravois, Just north of the Bevo Mill.)

(314) 899-4432

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 899-4432

4230 Gravois Ave
Saint Louis, MO 63116
(One street south of Chippewa and Gravois, Just north of the Bevo Mill.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel Free  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Free 
Rating:
5.0

Customer did not leave a comment.

James Bell   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakaria El-Farci 
Rating:
5.0

Customer did not leave a comment.

Myron Roberts 
Rating:
4.0

Customer did not leave a comment.

Eleanie Campbell 
Rating:
3.0

Customer did not leave a comment.

Sarah Walls 
Rating:
5.0

Customer did not leave a comment.

ti'ana willis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ezekiel Mbandiho 
Rating:
5.0

Customer did not leave a comment.

Renata Stewart 
Rating:
1.0

Better workers in office without careless attitudes

Kendra King 
Rating:
5.0

Customer did not leave a comment.

Kameran Zeigler 
Rating:
1.0

Customer did not leave a comment.

MARTYN FORTUNE 
Rating:
5.0

Customer did not leave a comment.

Carlos Muy 
Rating:
5.0

Customer did not leave a comment.

Kalven Duncan 
Rating:
4.0

The employees at this location has always been very helpful..so at this point keep doing what ur doing.

Yvette Baxter 
Rating:
5.0

Excellent location and staff!

Demetria Rupkey 
Rating:
5.0

Customer did not leave a comment.

Michael Hawley 
Rating:
3.0

you need more then 1 person working on a saturday

Scott Goldberg 
Rating:
5.0

Customer did not leave a comment.

Timothy Ransom   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deidre Bethea  |  Overall Experience 
Rating:
5.0

Staff was excellent! Thank you again!

Mark Simmons 
Rating:
5.0

I'll only go to this location for my U-Haul rentals. The staff there are beyond awesome. Great customer service. The building is always clean. I highly recommend the Dutchtown U-Haul location.

Amy Ruger 
Rating:
5.0

Continue to be as professional and courteous as you are...Great job! 👍👏 #professionalism #courtesy #greatwork

Laron Burnett 
Rating:
5.0

Customer did not leave a comment.

James Romaine 
Rating:
3.0

Too many rodents running around

Laveedra Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Powell 
Rating:
4.0

There should be allowed 24 hour access, especially when each renter is paying to hold personal items, just like being a tenant in any other given situation, and shouldn’t have any reason not to be able to access those belongings.

Kayla Kloiber  |  Overall Experience 
Rating:
4.0

Have coffee......not for me but for the employees because some of the customers they had to deal with omg. Give them coffee and a gold star!!!!!

Eric Neal 
Rating:
5.0

Customer did not leave a comment.

emily martin 
Rating:
5.0

Both associates were super busy and they stayed calm and friendly. I was impressed.

Steven Hunsperger 
Rating:
5.0

The assist manger and his team made a mistake on they end so for the inconvenience he gave me a discount thanks guys

Sherrion Roddie 
Rating:
5.0

Mani (Manuel) was very helpful and efficient! The van was easier to drive than I thought, overall I'm very happy with the service I received.

Annabelle Cushman 
Rating:
5.0

Customer did not leave a comment.

Shamika Ellis 
Rating:
5.0

Awesome staff!

JACK THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Johnathan Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annabelle Cushman 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA LOGAN 
Rating:
1.0

They worked hard to steal money for me I’m never gonna pay them I had someone to bring that fucking U-Haul back and they purposely had someone go get the keys so that that person couldn’t and that they would be able to charge me $150 I canceled the fucking debit card because that’s how much I’m not gonna pay them fuck that place

Tim Bonfanti 
Rating:
5.0

Customer did not leave a comment.

Pat Delehanty 
Rating:
5.0

Staff was helpful and accommodating.

shawn williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Croft  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas wessel 
Rating:
5.0

Customer did not leave a comment.

randy radake  |  First Impressions 
Rating:
5.0

Animal hair all over inside and some trash in back.

Janey Archey 
Rating:
5.0

Customer did not leave a comment.

Antonio Milton 
Rating:
5.0

Customer did not leave a comment.

Jene Booker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah Payne 
Rating:
4.0

Customer did not leave a comment.

Sam Nelson 
Rating:
5.0

Customer did not leave a comment.

Maurice Madison  |  First Impressions 
Rating:
5.0

Always ask if you drive are rented this type of truck before. Are do you have any questions

DORIS HOPGOOD 
Rating:
5.0

Customer did not leave a comment.

Sean Snyder 
Rating:
2.0

Customer did not leave a comment.

A'Brianna Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leila Shannon  |  First Impressions 
Rating:
4.0

Your app and web portals are terrible. The reservation worked fine up until the 20 upsell click throughs you have to do.. it took me 10 minutes to convince it that I did not want to hire movers. The check-in web page just didn't work.. was never able to upload pictures. The check-out page crashed on the first page of image uploading and would not let me continue from where I left off.

Christian Oncken 
Rating:
4.0

Customer did not leave a comment.

Danielle Lacey 
Rating:
3.0

I had a bad experience already with this facility

Shavon Henderson   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terence Haley 
Rating:
5.0

Customer did not leave a comment.

Amy Ruger 
Rating:
5.0

Customer did not leave a comment.

MARY Evelyn Taylor 
Rating:
5.0

DeeDee at pickup and Erle at return were both great to work with and provided great customer service and both pickup and return were fast and easy. The cargo van was brand new with only 5000 miles and very clean and easy to drive. I’d recommend uhaul and this location to all of my friends and family. Keep up the great work. Thank you.

Jared Langford 
Rating:
5.0

Thank you for all your help and support

Sadie Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latressca Gatlin 
Rating:
5.0

Customer did not leave a comment.

Aretha guss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael wayant 
Rating:
5.0

Customer did not leave a comment.

Martin Hederman 
Rating:
3.0

Customer did not leave a comment.

Brenda Croft  |  First Impressions 
Rating:
5.0

Great customer service easy process

Miche' Whitfield  |  First Impressions 
Rating:
5.0

I think the cost needs to be more upfront. I still would have used UHaul either way but not knowing I was charged per mile until I checked out at the very end was really disappointing

CASEY Bomrad 
Rating:
1.0

Stop breaking things and stealing customers things from there u box big picture is cracked real bad clothes stolen bags rip open will not recommend no one to you and I had insurance on it calling on Monday to talk with the GM manager about replacing my things

Karen Smith 
Rating:
1.0

When I returned the truck I didn’t know how to check the truck in.. and it was 2 workers standing outside I ask them for help one of the workers ask me was that my truck I was returning I said yes. He just sat there and smoked his vap.. will not rent from that location ever again

Deaundrey Hampton 
Rating:
4.0

Keep doing wat you doing great customer service..

Stacy Buchanan 
Rating:
4.0

Customer did not leave a comment.

dean draper 
Rating:
5.0

Customer did not leave a comment.

Joseph Clapper  |  First Impressions 
Rating:
5.0

Actually is nothing else you all can do to improve the service was beautiful thank you

DON BEARD 
Rating:
4.0

Customer did not leave a comment.

Quice Austin 
Rating:
3.0

My storage is kinda small. But that big pole in the middle of it takes away some of the already small space. And I was not told about that pole. Otherwise I would have asked for a different one.

LaDoris Harwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Moore 
Rating:
5.0

Customer did not leave a comment.

donna vance  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique Ford Wilson 
Rating:
5.0

Customer did not leave a comment.

Louise Morisson 
Rating:
5.0

I would like a detailed bill

Michelle Beard 
Rating:
1.0

Things stolen from storage unit. I was unable to retrieve any back. I wasn't offered another unit. The unit that I was in had the wire fencing separated. I showed this to management. Now that I'm gone there probably gonna try to fix it right away. I was told that I had a certain amount of time to look and gather my things in my unit. Meaning that whatever I was coming to get I should have it ready in the front. Treatment as if I were a little child. I was approached by uhal representative and their husband. They both yelled and told me I was there too long. That the police would be called if I don't leave. The amount of time I was told I had to look for my belongings is 30minutes. They also deactivated my card and told me that I had I come to the office and check in to get my things. A total embarrassment in front of other customers. As if I were a nuisance on the property. I would never ever suggest this place to anyone that I know or didn't know.

Antonio Jones  |  Overall Experience 
Rating:
5.0

UHaul on Gravois and Meramec provides excellent service and great customer service too.

GIBRILLA KAMARA 
Rating:
5.0

Dee Dee is the greatest jewel in your crown

Elizabeth Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Bice  |  Overall Experience 
Rating:
5.0

Staff and management very friendly, efficient, and helpful. I used them several times this year and will again if I need anything moved or stored!

Constance R Joseph  |  First Impressions 
Rating:
5.0

The customer service representatives were awesome.

Stephanie Hall 
Rating:
4.0

Thank you for your good service to people.

Resurreccion Baker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAKOTA COMIAGLASS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

judi wilson 
Rating:
5.0

You all were great! Keep up the excellent customer service!

Jessica Bueler 
Rating:
1.0

I have pictures of: ***Mice feces*** all around my property as the units are poorly maintained when it comes to "Cleaniness". I did not sign up to be exposed to such things when I obtained 1 free month of rent.

Samantha White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Garrett 
Rating:
5.0

Dee Dee at the gravois store was extremely helpful and very knowledgeable. She was so kind

James Sciaroni 
Rating:
5.0

Customer did not leave a comment.

Shane Signorino 
Rating:
5.0

Customer did not leave a comment.

Claude Byiringiro 
Rating:
5.0

This is the second time I have rented a vehicle from this location and I am very pleased with the service provided. This time, as I was leaving the lot with the U-Haul van, a dashboard trouble light came on and I turned around to learn what it meant. When I told the lady at the desk about it, she immediately stopped what she was doing and went out to look at the light. She explained that I just needed to press a button to turn that function off (the "Hitch Stabilizer.") Her quick response took away all my worries and I was able to drive the vehicle and accomplish my moving job on that day.

Barry Schwartz 
Rating:
5.0

Would use again if needed thank you so much

Sherry Denise   |  Overall Experience 
Rating:
5.0

Continue to provide excellent customer service. The staff here are very helpful and friendly..

Michelle Dillard 
Rating:
5.0

I thought that it would be prorated when I check out early.

LOIS WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah Mueller 
Rating:
3.0

Customer did not leave a comment.

Joseph Alvarez 
Rating:
5.0

Customer did not leave a comment.

Lucia Maldanado 
Rating:
4.0

Customer did not leave a comment.

donna vance  |  First Impressions 
Rating:
5.0

When I dropped it of it had 3 quarters of a tank like when I picked it up and they changed me 44 saying it was only half a tank

Zene Stewart 
Rating:
5.0

Nothing! It couldn’t have been better.

Connie Joseph 
Rating:
5.0

Had a very last second car move to make and was able to get the car Dolly rented load my vehicle drop it off all within the time I needed due to the outstanding effort from your employee.

michael wayant 
Rating:
5.0

I had to have my brother pickup the trailer and bring it to me. Everything went smooth. Only issue i had was using the app to return it. I had to use the website instead.

michael wayant 
Rating:
5.0

Customer did not leave a comment.

LaTasha Smith  |  First Impressions 
Rating:
5.0

Very happy with my experience from start to finish. This location was well marked and had friendly help.

MATTHEW WITTMAN 
Rating:
5.0

Amazing. Customer service and the facility is clean.

REBECCA JONES 
Rating:
5.0

You definitely have a keeper in the young lady that always helps me out...I've been dealing with so much lately, and she made me laugh and cry during my visit. Really sweet woman❤️ Thanks to the entire u haul team...

MC Smith  |  Overall Experience 
Rating:
5.0

Everything went great! Earl deserves a raise for his customer service, as well as his ability to walk me through every part of the process. I have already recommended this location to a friend and will continue to do so.

William Duvendack 
Rating:
5.0

The individual (male) who helped hook up the motorcycle trailer I had scheduled for pick up was great. I left my 13 week old puppy in my Tahoe with the back windows cracked and left the engine on. (Terrible idea!) Anyways, the puppy jumped over the seat and ended up locking the Tahoe while it was running before we even got the trailer hooked up. The U-Haul employee used two hook instruments to unlock my Tahoe! He didn’t have to go above and beyond to help me. It was Saturday and they were very busy. In fact, I was about to call AAA. I didn’t get his name but would appreciate it if you could acknowledge him for this deed. Its employees like this who help businesses succeed! Thanks, Jordan Day

Jordan Day 
Rating:
5.0

Customer did not leave a comment.

CONNIE SUE RADKE 
Rating:
5.0

Customer did not leave a comment.

Michael Dobrow 
Rating:
4.0

This was my first time to ever have to use a storage unit. Thank you for making it a positive experience.

EVA WHITFIELD  |  Overall Experience 
Rating:
5.0

Love the staff every single time

ALEXIS MUSIAL  |  First Impressions 
Rating:
5.0

The Browser Portal doesn't seem to like iPhones. The local personnel were very helpful and everything else was excellent.

Brian Marten 
Rating:
5.0

Customer did not leave a comment.

Collin Crigler 
Rating:
5.0

Customer did not leave a comment.

Logan Merz 
Rating:
3.0

Customer did not leave a comment.

Capri Cullen 
Rating:
5.0

Customer did not leave a comment.

KESHIA LYLES 
Rating:
5.0

Customer did not leave a comment.

Lanae Poindexter  |  Overall Experience 
Rating:
5.0

The experience was great it's been 2 days now and I haven't received my refund on my card

Laura Hartig 
Rating:
5.0

Exceptional service! Thank you!!

Stephanie Haines 
Rating:
4.0

Customer did not leave a comment.

Antionette Harmon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA SMITH  |  Overall Experience 
Rating:
5.0

I've always had a good experience dealing with U-Haul on gravois and Merrimack.

Christopher Keith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryan Exendine 
Rating:
5.0

Customer did not leave a comment.

Khaled Rassoul 
Rating:
1.0

Every time I rent from this place, I am hit with false charges I can’t dispute. False advertising in terms of prices.

SPENCER LAWTON 
Rating:
5.0

Customer did not leave a comment.

Venus Brown  |  First Impressions 
Rating:
5.0

Everything was pass my expectations

JUSTINE R WARD 
Rating:
3.0

Customer did not leave a comment.

tarrica riley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Tallie 
Rating:
5.0

I used yeah again if I need to

Joe Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquita clark 
Rating:
5.0

I love my local store..

Michael Wright 
Rating:
5.0

Customer did not leave a comment.

Benjamin Brammeier 
Rating:
5.0

I like everything about your business and I completely understand how it works but what I don't like is how I brought the truck back 3 and a half earlier then I normally said but they still charged me for gas although I brought the truck back early that wasn't fair to me cause I brought the truck back hours before time they not treating others with respect cause that's just like stealing from me in my opinion and they put the wrong time down of when I dropped the truck back off

Carolyn Davis 
Rating:
5.0

Customer did not leave a comment.

Terance Hardy  |  Overall Experience 
Rating:
5.0

Dee Dee and staff are amazing!

Pamela Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karol cockrell 
Rating:
5.0

Customer did not leave a comment.

Lawanda Mcclendon 
Rating:
5.0

Customer did not leave a comment.

Lanae Wilson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sterling evans  |  First Impressions 
Rating:
3.0

All employees should have good customer service

joann Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Liz Gould  |  Overall Experience 
Rating:
3.0

The prices could be better.

Alisha Smith  |  Overall Experience 
Rating:
2.0

You need to have more cart available. Guests store them in their unit is not an acceptable answer.

Melissa Marie  |  First Impressions 
Rating:
1.0

Think you

Benjamin Gregory   |  First Impressions 
Rating:
5.0

I have no complaints whatsoever about anything or anyone from this uhaul everyone was respectful and very friendly!

ANNA BERMUDEZ  |  Overall Experience 
Rating:
5.0

Was so glad it was nice and clean. Thank u

Lashonda Booker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Snipes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Parker  |  First Impressions 
Rating:
5.0

The manager lady with the blonde hair that worked September 29th was excellent and she made the process easy. Also the two guys that helped me pick up my safe and it it to place when it was stuck in the middle of the aisle were extremely helpful and I'm grateful for everyone's help and efficiency yesterday. Thank you

William Fisher  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis Gunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES COOK  |  First Impressions 
Rating:
5.0

They was very helpful and nice

Joe Brown  |  First Impressions 
Rating:
3.0

Everything was okay the accessibility was a little difficult I mean as far away to go to move all your belongings to stick in the storage unit I mean it was really crazy far and they have to keep going back over to the office time and time again because there wasn't a lock or there was locks on it and then you had to switch the unit and then I had to move the stuff to the other unit it was just a little complicated but it worked out I guess

MICHELE MILLER  |  First Impressions 
Rating:
5.0

Was confused but got straighten out

donnie Asbridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanese Nicks  |  First Impressions 
Rating:
5.0

Very professional , and impressive bussiness

JAMES SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nariyah Williams  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional. The 6 wheel carts are ok for a few stout boxes but it would be nice to have some four wheel and reefer dollies for use on the warehouse side. They'd probably get stolen tho. :(

James Lott  |  Overall Experience 
Rating:
5.0

Wonderful customer service

Donald cole  |  First Impressions 
Rating:
5.0

Thanks again l really appreciate the unit

Charles Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abrion Humphery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE HARRIS  |  First Impressions 
Rating:
5.0

My experience with U-Haul on meramec and gravois was excellent.

Christopher Keith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessy Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Garcia vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Goodenough  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

fallon gardener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mack Wagner  |  First Impressions 
Rating:
4.0

Thank you

Antionette Harmon  |  First Impressions 
Rating:
5.0

I must say that they are worthy of the best rating that can be given,patience, understanding, and most of all communication I loved everyone that I came in contact with and again I thank Kieth and Charity most of all super managers

Sheron Kelly  |  Overall Experience 
Rating:
5.0

Staff member name DeeDee was very helpful. I came in with some what of an attitude and she kept her cool..I was frustrated that I couldn't get into my unit. Overall experience was A1 in my book...

MC Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett peffers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tuan Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendra robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Jourden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Van Wilhite  |  Overall Experience 
Rating:
3.0

Hours of storage was not that great need more options also to access floors it was busy and only one elevator

D'Andre Maymon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THERESA WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal welker  |  First Impressions 
Rating:
5.0

the staff was friendly and very professional in helping me return the truck. I would definitely recommend the Dutchtown location to any one in that was in the market for renting a truck,,,,,now the one in Tallahassee not so much but that will be a different survey in the future.

Margaret Downs  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mecayla Kilgore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abdulaziz Ismail  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Daugherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Thomason  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Jourden  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lloyd Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vashonna ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Ferguson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mecayla Kilgore  |  First Impressions 
Rating:
5.0

First time using a storage unit and didn't have no problems. It was great

paul davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHYNNA HOLLOWAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATASHA MIXON  |  First Impressions 
Rating:
5.0

The person who waited on me to rent the unit was VERY helpful and friendly. I am very pleased with the service I was provided.

brett peffers  |  First Impressions 
Rating:
5.0

Prefact

Anthony Scott  |  First Impressions 
Rating:
4.0

Nice people

CHITRA RAMSEY  |  First Impressions 
Rating:
5.0

Cheroity and Manny were more than helpful, very professional, and answered every question I had.

Pamela Garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Stewart  |  Overall Experience 
Rating:
5.0

Absolutely amazing. We were having a terrible time and we're in the middle of closing on a house when the seller backed out. We had to find a storage unit quickly and we're dreading the experience. We expected the worst but we're beyond surprised at how smoothly the whole operation went. Manny at the front desk was amazing and went well over and above expectations to help us. I will definitely recommend this location to all my friends and family

David Robb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE BERRY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MONTEL HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alesia atkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jada thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADELE COLLINS  |  Overall Experience 
Rating:
5.0

Professional, friendly, helpful staff. Cheroity was wonderful!

TIMOTHY J MURPHY II  |  First Impressions 
Rating:
5.0

Super professional and kind

Shem Guy  |  First Impressions 
Rating:
5.0

Cheroity Manuel And Keith we excellent Hands best staff ever I would recommend this place Staff was awesome and very very helpful Thank you Thank you Thank you to the three of them

JULIA CAVAZOS  |  First Impressions 
Rating:
5.0

Service was quick and courteous. The staff was very friendly and helpful.

Patrick Dupree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristen smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Wickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin DuBose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Perry  |  First Impressions 
Rating:
5.0

Office Staff was Excellent! The facility and my locker space is extremely clean and well lit! I will spread the word and use same again!

Laura Tumminia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHANNEL WALTON  |  First Impressions 
Rating:
3.0

I just thought I was ordering a bigger unit than what I have

Gwendolyn Teague  |  Online Move In 
Rating:
5.0

Just want to thank Keith and staff for being helpful and flexible, good people.

Nick Niebuhr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zachary Pudivitr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISABETH COULSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kahn key  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vito Prinzavalli  |  Overall Experience 
Rating:
5.0

Beautiful young front desk women was the best customer experience I ever got please give her a rise or give her own store GM ready this the only reason I pick up over the cheaper 1 because great customer service experience again thank yall

charles thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Deardeuff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latasha Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Bryant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyra daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terance Hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leroy williams  |  First Impressions 
Rating:
5.0

I have had the best moving experience with U-haul thus far. From my U-box experience to my storage needs and truck rentals. I use U-haul for all my storage and moving services. The customer service team is courteous, knowledgeable and go above and beyond to problem solve for their customers

Doris Dukes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWYON NEWELL  |  Overall Experience 
Rating:
1.0

I canceled my storage and I did not receive any good service from U-Haul plus they try to stick me for the bill that was outrageous and I would not recommend nobody to U-Haul especially this facility

HITH Anderson  |  Overall Experience 
Rating:
5.0

I love this U-Haul! The lady that has been there literally everytime ive come to my storage shed is one of the most kindest poeple I have met in a long time. She and her son both work there Lland Ive

Kayla Shuler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

demanda vaughn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES MIFFLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mellissa Moore  |  First Impressions 
Rating:
2.0

The people that worked there half the time were very rude and the lighting was terrible and they broke into my unit no one goes to check the units where I was located it was very ridiculous the hours when I started were 6 to 10 the they changed then 7 to 7 that's a lot of hours lost especially when you work weird hours. I was not happy at all I am glad that I left and went to public storage! Please hire better people and change the hours.

Marylin Brenk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise bigham  |  Overall Experience 
Rating:
4.0

It was a pleasure to be a customer here at U-Haul Storage thank and if I need you guys again I will be back.

azjaynee ownes-bey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Brooks  |  Overall Experience 
Rating:
5.0

Really enjoyed working with Keith Sexton. Very friendly and accommodating.

Jonathan White  |  First Impressions 
Rating:
5.0

Great quick service. Secure facility. Easy access. Clean storing.

Shai Clark-Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashanda wafford  |  First Impressions 
Rating:
2.0

All of my things were put up for auction and my money was still getting took after I made the payments before the deadline

MONIQUE WILLIAMS  |  Overall Experience 
Rating:
5.0

I was very pleased with my storage and customer service experience I hope that I do not have to store my belongings again but if I do I will definitely use and recommend U haul on Gravois Thank you

Lettie Redmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inger norfolk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiara Mitchell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

cortasha thomas  |  Overall Experience 
Rating:
4.0

One of the recipients was very rude..

DENNIS WEAVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rose dame  |  Overall Experience 
Rating:
4.0

The majority of my experience was through the online app. Other than that I would say the staff was extremely helpful.

Helen kimbrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Marilyn Page  |  First Impressions 
Rating:
5.0

Just a great big thank you.

Garry Whitehurst  |  First Impressions 
Rating:
5.0

First time.Wonderful experience. Great customer service.

Margaret Laycock  |  Overall Experience 
Rating:
5.0

Our move from a 10x5 into a 5x5 went flawlessly

John Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judeann garcia  |  First Impressions 
Rating:
4.0

Once I found out the closest dock location everything went well. There are 3 locations for unloading and loading. I was aware of 2. The third location was closest to my unit and on the same level which made things much easier.

Kenyatta Cone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Mcdaniel  |  First Impressions 
Rating:
5.0

Excellent place but the price was high.

Diana Pfeiffer  |  Overall Experience 
Rating:
4.0

When I signed up online there were not clear instructions on how to complete the process. I went inside to clarify where I would enter and use my entry code. The woman that was helping me could not find my information on her computer. She “said” she searched my name, contract number and phone number and could not find me in the system. The manger (Keith Sexton) just happened to stop by customer area and found my information without delay. It was starting to be a painful experience before the manager arrived. This is why the move in process for me was rated below average. The woman that helped me did not give me clear instructions on how to get to my storage unit.

Kenyatta Cone  |  Online Move In 
Rating:
4.0

My storage room had a big pole in it and took up space and made it very awkward to get things in and out in that section.

Towanda Walls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Garbo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Lackey  |  First Impressions 
Rating:
1.0

They took money that was held for the trip and upon paying for the remainder total cost my wife used her card and asked them to put money back on my card. This was on the eighth of October and here on the 20th of October I still have not received my money back due to uhaul not releasing it. So I will never use this storage and moving facility ever again nor will I ever recommend it. The fact that it’s has put me in such a financial bind that I’m living in my car now, plus you not releasing my money back to me for no reason. I will never do this again. This has put more hurt on my life than you will know or care to know. I have been on the phone for a week trying to get this situation settled and still no resolution. Highly disappointed with this company and wouldn’t have thought you would have dealt with customers like you have… I want my money back. You got paid the total cost and this isn’t right. I’m livid! That’s almost four hundred dollars. I need that to live!

warren moseley  |  First Impressions 
Rating:
5.0

Great staff at this location.

Patrick Shoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise bigham  |  First Impressions 
Rating:
2.0

The facility grounds are nasty with trash and debris.

ROXANNE Reese  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GISELLE VARGAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee love  |  First Impressions 
Rating:
5.0

Thanks

jonathan smith-el  |  First Impressions 
Rating:
5.0

This experience was satisfactory,thanks U-Haul team.

Ramon Semanat  |  Overall Experience 
Rating:
5.0

Charity was great.

Margaret Laycock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorrell Sherrill  |  First Impressions 
Rating:
3.0

Office staff was sometimes hard to get a hold of and the facility has some security and debris issues. However, overall, I would recommend this location with the advice to avoid after dark.

Vanessa Rudloff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Doerr  |  Overall Experience 
Rating:
5.0

Nice

Cedric Mosley  |  First Impressions 
Rating:
1.0

The uhaul moving help mover stole from me and due to you all advertising them I hold Uhaul as equally as responsible. I will never recommend anyone to Uhaul or their movers.

Modena Buchanan  |  Overall Experience 
Rating:
5.0

Keith is a awesome person.He was so amazing at his job.He has a great personality I will definitely recommend this facility to everyone I know in south county and city

Tamika Alford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAM RICHARDSON  |  Overall Experience 
Rating:
3.0

I should be able to have 24 hrs access to the building to get in and out of the unit as I need to.

Candice Woods  |  First Impressions 
Rating:
3.0

The supervisor was being rude and was cutting me off while I was talking, she kept hanging up on me being disrespectful.

Barbara Boyce  |  Overall Experience 
Rating:
3.0

Had a few kinks along the way

byron boykin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLA SIGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Glidewell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dougneshia Heard  |  First Impressions 
Rating:
5.0

the staff at this location is superb

david schimdt  |  Overall Experience 
Rating:
5.0

Staff was very polite and friendly

Dionne Banks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robera Noble  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Dillard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jewana Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADDIA SUTHERLAND  |  Overall Experience 
Rating:
2.0

Though this uhaul facility did a decent job at keeping the storage area clean it is not the idea location. Uhaul reduced their storage hours to only be open while office personnel are there. This is inconvenient but I understand why. Numerous times while I was at my union there were people who were trying to get in- many homeless people and people who were on drugs trying to get in. There was someone in the bathroom for a few hours doing drugs, a couple times people were so high they wouldn’t even acknowledge you when you talked to them. I don’t know what the fix to this is, but just something to be aware of if you use this storage facilty. Again, staff and units were good. Hours and the location was not, especially with people trying to get in.

Adam Hyde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Thompson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

David McMenomy  |  Overall Experience 
Rating:
1.0

We were not told about the large post in the unit which took up space within the unit. When I called I was told I would get the free month with truck rental. Then when I got to the facility I did not receive the discount.

Carrie Bouche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Cheatham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIM SPROULL   |  Overall Experience 
Rating:
4.0

I had rented a U-Haul for three days and not even 24 hours later the air conditioner went out in the truck and they only refunded us 20% for only one day The last day

Sabrina Salazar  |  First Impressions 
Rating:
3.0

There was mouse poop all over my things when I moved out.

Shannon Rempe  |  Overall Experience 
Rating:
5.0

Keith is a great person and manger. The employees as well are great help. May God bless them all. For the many lives they may help by doing a li Xtra mile for someone.

MARIA AUBUCHON  |  Overall Experience 
Rating:
5.0

Maravilloso y muy util cuando necesites mudarte.

Ramon Semanat  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Janae Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyhessia Lewis  |  Overall Experience 
Rating:
5.0

Very nice and friendly crew!

Boshanda Kim Johnson  |  First Impressions 
Rating:
5.0

Last night I received the best customer service ever and I have been to a few

DRAKE HELM  |  First Impressions 
Rating:
5.0

I hired guys to move me from the storage to my home as well. The company phoned the day before their scheduled date to confirm everything. The movers called also the next morning of the move to confirm time & location and they phoned to give eta, as in route. The young man named Jimmie @ Helping Hands-worked professionally, was very helpful and was strictly about the business of moving!! I give Jimmie ***** stars !! I'll definitely recommend people I know to us U-Haul's Helpers @ Helping Hand. Everything went smoothly.

Alnita Hopkins  |  Overall Experience 
Rating:
4.0

I wish they stayed open a little later

Donald Taber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE SPIVA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tina Ruffin  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeffery Crismon  |  First Impressions 
Rating:
5.0

Keith will get the work done!

Maria Aubuchon  |  First Impressions 
Rating:
4.0

I didn’t appreciate having to pay a full month storage rent for five days.

Pat FUHRIMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tamra harvell  |  First Impressions 
Rating:
2.0

Good luck

Chuck R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Mayberry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reiko Anderson  |  Overall Experience 
Rating:
5.0

My interaction with your legal department and local staff, helped accomplish what i needed while somewhere other than Missouri. I hope the severed lock were noted in rounds made by security, I don't know when or who did it. While on hold, a manager checked and the contents were there but the lock severed. The contents were gathered, one tote, by the contact person I listed. The tote is not with me yet to confirm it is intact...all contents. Thanks. K J Rollins #1240

Karen Rollins  |  Overall Experience 
Rating:
5.0

Everyone was great especially Kieth. Thanks for everything. Ann Jacobs

Ann Jacobs  |  Overall Experience 
Rating:
5.0

The best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.

William Warmuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demiko Dunn  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BERTHA IVORY  |  Overall Experience 
Rating:
5.0

Only problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very nice

Jacqueline Oates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia burton  |  Overall Experience 
Rating:
5.0

This U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!

Chelsea Williams  |  Overall Experience 
Rating:
5.0

From start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!

Terry Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iresha Hood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Esters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcus Johnson  |  First Impressions 
Rating:
4.0

None

mark esters  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARREN JOHNSON  |  Overall Experience 
Rating:
3.0

In the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.

Jessica Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Reber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Tensley  |  Overall Experience 
Rating:
3.0

Had sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under control

Christina Balzar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pat FUHRIMAN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Bryan Wulfert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILDA MOSELEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy bowler  |  Overall Experience 
Rating:
1.0

I’ve been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn’t even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn’t work and said it was “after hours” although the reader displayed access hours until 10pm. Soooo…that is also an issue.

Holly Sloan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Bowe  |  Overall Experience 
Rating:
3.0

It's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.

Lurlee Perkins  |  First Impressions 
Rating:
1.0

None

SALIEU KAMARA  |  First Impressions 
Rating:
4.0

Due to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.

Diana Rainford  |  First Impressions 
Rating:
5.0

The staff was great very fast and respectful will be seeing you guys again soon

Dwayne Haywood  |  First Impressions 
Rating:
1.0

Every time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13

Hom Basnet  |  Overall Experience 
Rating:
5.0

I’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCH

WILLIAM RAPPS  |  First Impressions 
Rating:
5.0

Friendly and informative help at counter. I got exactly what I needed for a fair price

John Baublitz  |  First Impressions 
Rating:
1.0

I rented a storage locker at the South County location months ago. While Keith, the manager, did act professionally I have a negative experience while checking out. As a customer acting in good faith, I pre-paid my rental every month. This most recent pay period I pre-paid for October and November. It was to go from the 15th to the 15th. Your records will reflect this information. I was able to retrieve all my belongings and check out on the 16th. I requested a pro-rated refund because I only used the unit for one day yet paid for the entire month. I was told, rudely, by the front line staff "NO PRORATES!" While I understand that as a business model, I explained that they could rent the unit to another customer thereby making more money. Again, I was treated rudely. I want access to UNIT 1302 until November 15th, since I paid for it. Do not rent that unit, although it is empty, to another customer. I wanted to provide this negative feedback and I will update a YELP review as well. Please let me know if I can provide any additional information that might be helpful. Mike Cundiff mikebcundiff@gmail.com 314-532-7040

Michael Cundiff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ringstad  |  Overall Experience 
Rating:
3.0

On tje very first day I arrived with my moving company at this facility, the two individuals employees I was dealing with were absolutely horrific. So much so to where I had to contact the District Manager the following day.

Sonja Williams  |  Overall Experience 
Rating:
5.0

They were very nice and polite i would definitely come back

Darryl Reese  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony landry  |  First Impressions 
Rating:
3.0

I can’t remember her name, but the young lady that set up my account initially and she was also there the day that I emptied my storage locker for the first time. It was completely wonderful engaging and made the experience great. There were some hiccups along the way with adequate payment processing and auto payment not being set up. However, her disposition makes all of the errors utterly OK with me. Also, your regional VP I spoke with took the time to give me a call and apologize for another situation. If I do use a location again, I will use this one.

kristian okoebeor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

doreatha sopshire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Grey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilary Rogers  |  Overall Experience 
Rating:
4.0

You have to use an access card each time you enter the building. If you’re bringing in 100 loads, you’re going to have to swipe your card 100 times. Pretty inconvenient.

Matt Sawtelle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug Maas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART ALLOWAY  |  Overall Experience 
Rating:
5.0

The man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.

Darryl Reese  |  First Impressions 
Rating:
5.0

The staff at this location was amazing.

DEVEN STEPNEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlotta grizzle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika Ward  |  First Impressions 
Rating:
4.0

SAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.

Lamar Mullen  |  First Impressions 
Rating:
5.0

The staff was awesome! I just finished a 12 hr drive, so I was exhausted. They made everything super easy and even walked me through how to use the self-storage access doors. This was some of the best customer service I've had in a long time.

Timothy Rickett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hobson Palmer  |  First Impressions 
Rating:
1.0

Someone broke into my storage and stole a lot of my belongings. I have made a police report and detectives will soon follow up on this felony...

MICHAEL GAINES  |  Overall Experience 
Rating:
1.0

Absolutely horrific customer service. The worst I've ever come across. I've been in the Customer Service industry over 30+ years, and if I would have come even close to having treated one of my customers the way I was treated I would be on the unemployment line immediately. The two staff members I dealt with were beyond unsatisfactory.

Sonja Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert rantz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Gentry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lasha Roberts  |  First Impressions 
Rating:
5.0

Convenient storage. Helpful and efficient staff.

Melinda Nadler  |  Overall Experience 
Rating:
5.0

Chris was extremely helpful on several occasions. Highly recommend this location.

Michelle Martin  |  Overall Experience 
Rating:
4.0

Had a problem with my unit yes

Angelia Belcher  |  First Impressions 
Rating:
1.0

There is water leaking in my unit from an overhead AC. I anticipate only needing it for a month or less so I put my things away from the water and covered them with plastic. I hope that's enough to keep them safe from mold.

LAURA GATLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hennessey  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vertha Ivory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly Sloan  |  Overall Experience 
Rating:
5.0

the young man helped me and my dad was very good and professional, i highly reccomend this location over any other one.

BOB ULIANICH  |  Overall Experience 
Rating:
5.0

The two personnel were so helpful and kind.

Melinda Nadler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina Carr  |  First Impressions 
Rating:
5.0

Keep up the great work. I never had any worries about my belongings.

Tiffany Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert sullivan  |  First Impressions 
Rating:
5.0

Chuck was terrific definitely will recommend to everyone.

Alesia Weaver  |  First Impressions 
Rating:
4.0

Great customer service!!

Kim Barrington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Hopfer  |  Overall Experience 
Rating:
5.0

Everyone I did business with was very knowledgeable and helpful. Also everyone was so nice.

Michael Capstick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEN GWYNNE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lillian keys  |  First Impressions 
Rating:
5.0

Fantastic service

Russell Clark  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Xavier Henderson  |  Overall Experience 
Rating:
5.0

Bathroom on 2nd floor was closed. Bathroom on 1st floor had no toilet paper. When the office was notified, attendant indicated that she would call custodial services. I was kind of amazed - what is so hard about getting a roll of TP for a customer?

Paul Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Beviller  |  Overall Experience 
Rating:
3.0

You could do alot better with your customer service

Venny Ellington  |  Overall Experience 
Rating:
5.0

Safe and easily accesible, staff is super friendly and always ready to help.

bharat ramdass  |  Overall Experience 
Rating:
5.0

Helpful staff

Samuel Glidewell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deontae Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamaica Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aniya Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond noonan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENYATTA ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerome Mitchell  |  First Impressions 
Rating:
2.0

Smells like something dead in the unit that we were in it in around there

David Murphy  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Judy Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRAIG ELLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathan Rogers  |  First Impressions 
Rating:
4.0

When I was checking in another customer was filing a police report next to me because their belongings were stolen. This was concerning.

Collin Kilgore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaun Hill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Ringstad  |  First Impressions 
Rating:
5.0

The day I was supposed to move in your system was down and I could t access my unit til the next day. Other than that staff was amazing and very helpful

Sarah Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULENE THOMPSON  |  First Impressions 
Rating:
5.0

I just need help letting my boyfriend use access code.

Melissa Frederickson  |  Online Move In 
Rating:
5.0

During an extended period of time of using your storage the staff was very helpful. Thank you all !!

Darnitric Holliday  |  Overall Experience 
Rating:
5.0

I cancelled the unit because it is too far for me to drive.

Doreen Maybin  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert Harvey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna Santoya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanika Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia Carter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah Bryant  |  Overall Experience 
Rating:
5.0

I spoke with Chuck on the phone and he was so very helpful & nice. And when I went in, the lady working was also the same. Gave me more than I expected and made sure I was all set up for my move from another city. Really really great customer service!

Holly Sloan  |  First Impressions 
Rating:
5.0

Staff was friendly, very helpful, well appreciated, Tim Werner

Timothy Werner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALIENA YOST  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Sutton  |  Online Move In 
Rating:
5.0

The employees was outstanding the facilities was clean nice and roomy

rea alma baker  |  First Impressions 
Rating:
5.0

Great customer service and ease of doing business.

Alex Kosuge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara McClain  |  Overall Experience 
Rating:
4.0

convenient and close to home. already had one storage unit and got the second one in the same row!!!!!!

Don Tieman  |  First Impressions 
Rating:
5.0

We were very satisfied and would use your facility again if needed

EDWARD GRUETZEMACHER  |  Overall Experience 
Rating:
5.0

Everything was clean and the people were nice and very helpful

Mike Hammond  |  Overall Experience 
Rating:
5.0

Uhaul is a great place for storaging and rentals.

ZAINAB KAMARA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Brown  |  Overall Experience 
Rating:
5.0

Staff were very helpful

Ermir Lalollari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eugene lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Willett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Dye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david reynolds  |  Overall Experience 
Rating:
5.0

It was very great and helpful thank you so much

Savion Thomas  |  First Impressions 
Rating:
5.0

Very happy here!!

Lindsay Meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william Bielefeldt  |  Online Move In 
Rating:
1.0

General manager was a complete jerk, a few staff members were rude, unhelpful, and staff member even made a point to stop me and to inquire about a tattoo I had just to call me a racist and didn’t like me being there even when I tried to assure her I was not at all a racist. On one visit as I entered storage area I could here a domestic fight inside the building went to tell staff members of hearing a person being slapped told to keep quiet and the sound of a woman crying but had not idea where they were located being they may have been inside a unit, staff members took no concern to at least investigate never even got up to take a look. This location is by far the worse experiences each time I was there.

Carlos Fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jimmy Saunchegraw  |  First Impressions 
Rating:
5.0

Very helpful staff. The cashier (African American woman) and attendant (red hair male) were wonderful. Highly recommend them.

Noah Kirk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS CLEELAND  |  First Impressions 
Rating:
5.0

Landon and his staff were all very friendly, knowledgeable about products, trucks, and storage unit sizes to help fit our needs. What could have been a horrible experience moving 2 separate large homes into storage over 2 different weeks and then moving everything out and into a new home one month later all went fairly smoothly with their expert help. They guided us to use moving equipment that made the job so much easier and faster than expected. And the new climate comtroled facilities were clean and very secure. Never felt a need to worry about my belongings while in storage, which was just one less trouble to deal with. Thank you all for helping things go smooth.

Steven Goodnick  |  Overall Experience 
Rating:
5.0

When moving lots of items with multiple people the swipe is inconvenient. Maybe provide extra or temporary cards? Thanks

John Willett  |  First Impressions 
Rating:
5.0

The ladies working up front were awesome kind 0and explained everything . Excellent service

Alexsandra Stankov-Johns  |  First Impressions 
Rating:
5.0

Great service! Thank you!

Guy Coggins  |  First Impressions 
Rating:
5.0

Staff members were great and very accommodating. I lost my access card and called for replacement details. They programmed a new card and waited after hours for me to get there to pick it up.

brice huddleston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna Gossman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Da'Shawn Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert rantz  |  Overall Experience 
Rating:
5.0

All of the employees were friendly and helpful, storage space was clean, no issues!

Victoria greenberg  |  Overall Experience 
Rating:
3.0

I am deaf. This guy is not good at giving instructions, he refused to show me around. He is too busy taking care of other customers. I kept telling him that I can't read lips, please write down, but he refused.

Da'Shawn Owens  |  First Impressions 
Rating:
5.0

Excellent customer service from all employees. Especially considering it was during pandemic times.

Sharon Quinn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SYLVIA ADGER  |  First Impressions 
Rating:
4.0

I had contact with 3 different u haul locations, one in california, Oklahoma City, and St. Louis during our 1800 mile journey. The first two I would give A++ rating and the last a B. All facilities were excellent, the only difference among the 3 was the employee attitudes. The St. Louis location employees did not want to move from behind their barriers and were not very helpful about explaining their storage procedures.

Stephen Chappell  |  Overall Experience 
Rating:
4.0

Couldnt get in after hours to store some belongings

Jessica Shrewsbury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria greenberg  |  First Impressions 
Rating:
4.0

Some miscommunication occured. Did not get accurate info from On Line person. Extra Effort was made to seek to correct mistakes and accommodate my mobility problems.

R.K Dreier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Chappell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chase Freeman  |  First Impressions 
Rating:
1.0

All of my belongings were covered in urine and feces as well as fiberglass insulation. My surprise when I opened my unit brought me to tears! I will never use U-Haul for any of my storage or moving needs in the future. I will also do everything in my power to make sure no one I know uses U-Haul either!!

Shalina Bricker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Massey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERREE CLARK  |  First Impressions 
Rating:
5.0

My moving experience was very satisfying, and I would definitely use U haul again in the future .

Wayne Ross  |  Overall Experience 
Rating:
4.0

Directions given to us about where our storage unit was was a little confusing but overall great service thanks!

Adan Munoz  |  Overall Experience 
Rating:
5.0

Professional

Randy Shaver  |  First Impressions 
Rating:
4.0

The staff there was helpful and knowledgeable when it came to purchase also the place was convenient. Thanks Uhaul

Adrienne Sutherland  |  Overall Experience 
Rating:
1.0

The service was very poor

Anton Mc Daniels  |  Overall Experience 
Rating:
4.0

great

Kimberly Thomas  |  First Impressions 
Rating:
4.0

Had an issue with getting my trike motorcycle into the unit. They recommended another storage facility down the street. moved motorcycle there and happiervat half the fost

Robin Lee  |  Overall Experience 
Rating:
5.0

The staff are friendly, professional and very knowledgeable. I highly recommend this location due to the customer service. I will not rent from another location!!

Korina Craven  |  First Impressions 
Rating:
5.0

Was helped right away, staff was very helpful and professional. Was a short visit. Will recommend and use again.

Sherry Watson  |  First Impressions 
Rating:
5.0

Excellent service

Jeanette Blackwell  |  First Impressions 
Rating:
5.0

The young lady that assisted me was extremely thorough and personable. Would recommend this location to any and everyone!

Kalvontez Williams  |  First Impressions 
Rating:
3.0

The gas that was described to be in the truck wasn’t correct the brakes needed to be checked out i didn’t notice til I started drive & I had all of my belongings loaded. I want happy about that.

Keisha Felton  |  Overall Experience 
Rating:
5.0

The staff exceeded my expectations at every turn. I was greeted by name, and the young lady knew my locker number by heart when I asked her to look it up for me. Truly outstanding service people.

john schmidt  |  Overall Experience 
Rating:
5.0

Everyone was friendly recognized you upon entering the store helpful in every way I enjoyed

Sheron Kelly  |  First Impressions 
Rating:
5.0

Good place

Justin Heidler  |  Overall Experience 
Rating:
5.0

Worked with me considering extenuating circumstances. Thanks.

Amy Walters  |  First Impressions 
Rating:
5.0

Great guys!

DJORDJE BERONJA  |  Overall Experience 
Rating:
3.0

I was charged to much for the truck rental and the associate couldn’t explain how it happened. I wasn’t reimbursed.

Keisha Felton  |  First Impressions 
Rating:
5.0

Rachel was really nice and friendly. Made the process easy and quickly.

Kadia Warren  |  Overall Experience 
Rating:
5.0

Fast easy simple great service

Nia wilderness  |  First Impressions 
Rating:
5.0

Your associate Chuck was very helpful.

Mike Blandino  |  First Impressions 
Rating:
5.0

Friendliest staff ever. Absolutely spotless facility. Definitely will be back if we need storage again.

christi schoeder  |  Overall Experience 
Rating:
5.0

Thank you all for your excellent customer service

MARLENE JOHNSON  |  First Impressions 
Rating:
5.0

Excellent service at pick up location and drop off location. Also got storage unit at drop off location. Was very impressed....The carts available for moving my thing from the truck to the storage.👍

Christina Hansen  |  First Impressions 
Rating:
5.0

IT'Z DA BEST STORAGE I'VE EVER BEEN TO AND DA STAFF IZ SUPER COOOOOL&GREAT!NOT TO MENTION DA CLEANING AND WELL ORGANIZED.

Roy Britt  |  Overall Experience 
Rating:
4.0

Thanks for allowing me to keep my property in a secure clean place. My access was convenient. Keep up the good work.

juila hudson  |  Overall Experience 
Rating:
5.0

great service fast and efficient !!

Theodore Schulz  |  Overall Experience 
Rating:
5.0

Very helpful

john bollinger  |  First Impressions 
Rating:
2.0

Rachel was very rude and when I did try to talk to her about what was going on with the truck she pretty much looked at me really nasty. It was not a good experience at all.

Marylin Brenk  |  Overall Experience 
Rating:
5.0

I have and will recommend your facility.

Joanne Brown  |  Overall Experience 
Rating:
5.0

I was in great need to store my things and U-haul helped me even with a free storage special for one month. I came in signed papers had a lock like theirs and with NO MONEY DOWN I had storage. Thank

sylvia danner  |  First Impressions 
Rating:
5.0

Customer service agent who assisted with my storage needs was professional and very helpful.

bharat ramdass  |  First Impressions 
Rating:
5.0

All employees we interacted with were friendly and offered extra assistance. The GM, Landon, was engaging, helpful and made us feel welcomed. The customer service was phenomenal. Thank you!

Laurena Gurrola  |  Overall Experience 
Rating:
2.0

Rat/rodent infestation. Property was damaged because of it.

Angie Wyatt  |  Overall Experience 
Rating:
5.0

Stephen the U-Box manager was excellent. Extremely helpful!!!!!

Mark Bethell  |  Overall Experience 
Rating:
5.0

Every member of the staffected was polite and friendly. My entire experience, from truck rental to storage was made both easy pleasant by this most helpful staff. Thanks for everything.

Jeff Riggs  |  Overall Experience 
Rating:
1.0

They charge too much and it have a bunch of rats that will eat your stuff. And the biggest Rat trap. When I went to pick my stuff up the rats ain’t all my good stuff. Nasty and trifling.

Tosche Wade  |  Overall Experience 
Rating:
3.0

This facility was fine other than the mice. I was fine with the facility until a moose ran pass me. I am terrified of mice. Staff was okay. Like being able to swipe to get in, instead of using a code

Regina Purnell Gray  |  Overall Experience 
Rating:
5.0

Happy to store stuff here. Easy loading dock too!

lucy hannegan  |  Overall Experience 
Rating:
5.0

Debbie did a great job with our U box delivery and comminication. Most questions do not apply even though I answered yes to finish survey

David Gorecki  |  Overall Experience 
Rating:
5.0

Brand new storage units and a great staff made this move very easy. Thank you U-Haul! A+

Haley Greene  |  Overall Experience 
Rating:
5.0

N/A

Narada Anderson  |  Overall Experience 
Rating:
5.0

Good place to leave your stuff!

Gina Christopher  |  Overall Experience 
Rating:
5.0

Fast and friendly service

Charles Vickens  |  Overall Experience 
Rating:
5.0

When I was getting out of my storage space, one of the workers there, didn’t get her name, was EXTREMELY nice and helpful while I was exiting. She made everything enjoyable.

todd gooch  |  Overall Experience 
Rating:
5.0

So happy to see this beautiful, historic building being used again! U Haul is the perfect company to occupy it. Manager Landon Barks was wonderful and very kind to our agency. Great place!!

lucy hannegan  |  Overall Experience 
Rating:
5.0

Thanks.

Roger Klosterman  |  Overall Experience 
Rating:
5.0

Thanks!

Debra Wang  |  Overall Experience 
Rating:
5.0

Great, friendly delivery service!

Alexander King  |  Overall Experience 
Rating:
4.0

All people courteous and helpful.

Elizabeth Fiala  |  Overall Experience 
Rating:
4.0

No comment.

Erich Thorman  |  Overall Experience 
Rating:
4.0

Only problem was that the Facility was very hot, I understand there's construction going on but large industrial shop fans will definitely help with circulation.

Lamarr Robinson  |  Overall Experience 
Rating:
1.0

I found a mouce in my couch and she had babies. So disappointed.

Tiffany Buford  |  Overall Experience 
Rating:
1.0

I notice that my unit had mice & or rat droppings and,roaches.also some of my clothing had bed bugs i had none of those at my home.and was very upset and disappointed when I saw that in my unit

tamra harvell  |  Overall Experience 
No reviews have been submitted for this location.

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