The manager there showed empathy and really genuinely tried to help me in a such that was very delicate and chaotic. The professionalism and amount of care shown to a single customer was like nothing I've experienced before with a large corporation such as Uhual. This is will be go to location.
Molly DavisCustomer Reviews for U-Haul Moving & Storage of Dutchtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and exceptionally helpful.😊
Natalie Drew | Online Move InBetter workers in office without careless attitudes
Kendra KingThe employees at this location has always been very helpful..so at this point keep doing what ur doing.
Yvette BaxterExcellent location and staff!
Demetria Rupkeyyou need more then 1 person working on a saturday
Scott GoldbergStaff was excellent! Thank you again!
Mark SimmonsI'll only go to this location for my U-Haul rentals. The staff there are beyond awesome. Great customer service. The building is always clean. I highly recommend the Dutchtown U-Haul location.
Amy RugerContinue to be as professional and courteous as you are...Great job! 👍👏 #professionalism #courtesy #greatwork
Laron BurnettToo many rodents running around
Laveedra Brooks | Overall ExperienceThere should be allowed 24 hour access, especially when each renter is paying to hold personal items, just like being a tenant in any other given situation, and shouldn’t have any reason not to be able to access those belongings.
Kayla Kloiber | Overall ExperienceHave coffee......not for me but for the employees because some of the customers they had to deal with omg. Give them coffee and a gold star!!!!!
Eric NealBoth associates were super busy and they stayed calm and friendly. I was impressed.
Steven HunspergerThe assist manger and his team made a mistake on they end so for the inconvenience he gave me a discount thanks guys
Sherrion RoddieMani (Manuel) was very helpful and efficient! The van was easier to drive than I thought, overall I'm very happy with the service I received.
Annabelle CushmanAwesome staff!
JACK THOMPSONThey worked hard to steal money for me I’m never gonna pay them I had someone to bring that fucking U-Haul back and they purposely had someone go get the keys so that that person couldn’t and that they would be able to charge me $150 I canceled the fucking debit card because that’s how much I’m not gonna pay them fuck that place
Tim BonfantiStaff was helpful and accommodating.
shawn williams | Overall ExperienceAnimal hair all over inside and some trash in back.
Janey ArcheyAlways ask if you drive are rented this type of truck before. Are do you have any questions
DORIS HOPGOODYour app and web portals are terrible. The reservation worked fine up until the 20 upsell click throughs you have to do.. it took me 10 minutes to convince it that I did not want to hire movers. The check-in web page just didn't work.. was never able to upload pictures. The check-out page crashed on the first page of image uploading and would not let me continue from where I left off.
Christian OnckenI had a bad experience already with this facility
Shavon Henderson | First ImpressionsDeeDee at pickup and Erle at return were both great to work with and provided great customer service and both pickup and return were fast and easy. The cargo van was brand new with only 5000 miles and very clean and easy to drive. I’d recommend uhaul and this location to all of my friends and family. Keep up the great work. Thank you.
Jared LangfordThank you for all your help and support
Sadie Wilson | Overall ExperienceGreat customer service easy process
Miche' Whitfield | First ImpressionsI think the cost needs to be more upfront. I still would have used UHaul either way but not knowing I was charged per mile until I checked out at the very end was really disappointing
CASEY BomradStop breaking things and stealing customers things from there u box big picture is cracked real bad clothes stolen bags rip open will not recommend no one to you and I had insurance on it calling on Monday to talk with the GM manager about replacing my things
Karen SmithWhen I returned the truck I didn’t know how to check the truck in.. and it was 2 workers standing outside I ask them for help one of the workers ask me was that my truck I was returning I said yes. He just sat there and smoked his vap.. will not rent from that location ever again
Deaundrey HamptonKeep doing wat you doing great customer service..
Stacy BuchananActually is nothing else you all can do to improve the service was beautiful thank you
DON BEARDMy storage is kinda small. But that big pole in the middle of it takes away some of the already small space. And I was not told about that pole. Otherwise I would have asked for a different one.
LaDoris Harwell | Online Move InI would like a detailed bill
Michelle BeardThings stolen from storage unit. I was unable to retrieve any back. I wasn't offered another unit. The unit that I was in had the wire fencing separated. I showed this to management. Now that I'm gone there probably gonna try to fix it right away. I was told that I had a certain amount of time to look and gather my things in my unit. Meaning that whatever I was coming to get I should have it ready in the front. Treatment as if I were a little child. I was approached by uhal representative and their husband. They both yelled and told me I was there too long. That the police would be called if I don't leave. The amount of time I was told I had to look for my belongings is 30minutes. They also deactivated my card and told me that I had I come to the office and check in to get my things. A total embarrassment in front of other customers. As if I were a nuisance on the property. I would never ever suggest this place to anyone that I know or didn't know.
Antonio Jones | Overall ExperienceUHaul on Gravois and Meramec provides excellent service and great customer service too.
GIBRILLA KAMARADee Dee is the greatest jewel in your crown
Elizabeth Payne | Overall ExperienceStaff and management very friendly, efficient, and helpful. I used them several times this year and will again if I need anything moved or stored!
Constance R Joseph | First ImpressionsThe customer service representatives were awesome.
Stephanie HallThank you for your good service to people.
Resurreccion Baker | First ImpressionsYou all were great! Keep up the excellent customer service!
Jessica BuelerI have pictures of: ***Mice feces*** all around my property as the units are poorly maintained when it comes to "Cleaniness". I did not sign up to be exposed to such things when I obtained 1 free month of rent.
Samantha White | Overall ExperienceDee Dee at the gravois store was extremely helpful and very knowledgeable. She was so kind
James SciaroniThis is the second time I have rented a vehicle from this location and I am very pleased with the service provided. This time, as I was leaving the lot with the U-Haul van, a dashboard trouble light came on and I turned around to learn what it meant. When I told the lady at the desk about it, she immediately stopped what she was doing and went out to look at the light. She explained that I just needed to press a button to turn that function off (the "Hitch Stabilizer.") Her quick response took away all my worries and I was able to drive the vehicle and accomplish my moving job on that day.
Barry SchwartzWould use again if needed thank you so much
Sherry Denise | Overall ExperienceContinue to provide excellent customer service. The staff here are very helpful and friendly..
Michelle DillardI thought that it would be prorated when I check out early.
LOIS WILLIAMS | Overall ExperienceWhen I dropped it of it had 3 quarters of a tank like when I picked it up and they changed me 44 saying it was only half a tank
Zene StewartNothing! It couldn’t have been better.
Connie JosephHad a very last second car move to make and was able to get the car Dolly rented load my vehicle drop it off all within the time I needed due to the outstanding effort from your employee.
michael wayantI had to have my brother pickup the trailer and bring it to me. Everything went smooth. Only issue i had was using the app to return it. I had to use the website instead.
michael wayantVery happy with my experience from start to finish. This location was well marked and had friendly help.
MATTHEW WITTMANAmazing. Customer service and the facility is clean.
REBECCA JONESYou definitely have a keeper in the young lady that always helps me out...I've been dealing with so much lately, and she made me laugh and cry during my visit. Really sweet woman❤️ Thanks to the entire u haul team...
MC Smith | Overall ExperienceEverything went great! Earl deserves a raise for his customer service, as well as his ability to walk me through every part of the process. I have already recommended this location to a friend and will continue to do so.
William DuvendackThe individual (male) who helped hook up the motorcycle trailer I had scheduled for pick up was great. I left my 13 week old puppy in my Tahoe with the back windows cracked and left the engine on. (Terrible idea!) Anyways, the puppy jumped over the seat and ended up locking the Tahoe while it was running before we even got the trailer hooked up. The U-Haul employee used two hook instruments to unlock my Tahoe! He didn’t have to go above and beyond to help me. It was Saturday and they were very busy. In fact, I was about to call AAA. I didn’t get his name but would appreciate it if you could acknowledge him for this deed. Its employees like this who help businesses succeed! Thanks, Jordan Day
Jordan DayThis was my first time to ever have to use a storage unit. Thank you for making it a positive experience.
EVA WHITFIELD | Overall ExperienceLove the staff every single time
ALEXIS MUSIAL | First ImpressionsThe Browser Portal doesn't seem to like iPhones. The local personnel were very helpful and everything else was excellent.
Brian MartenThe experience was great it's been 2 days now and I haven't received my refund on my card
Laura HartigExceptional service! Thank you!!
Stephanie HainesI've always had a good experience dealing with U-Haul on gravois and Merrimack.
Christopher Keith | Overall ExperienceEvery time I rent from this place, I am hit with false charges I can’t dispute. False advertising in terms of prices.
SPENCER LAWTONEverything was pass my expectations
JUSTINE R WARDI used yeah again if I need to
Joe Brown | Overall ExperienceI love my local store..
Michael WrightI like everything about your business and I completely understand how it works but what I don't like is how I brought the truck back 3 and a half earlier then I normally said but they still charged me for gas although I brought the truck back early that wasn't fair to me cause I brought the truck back hours before time they not treating others with respect cause that's just like stealing from me in my opinion and they put the wrong time down of when I dropped the truck back off
Carolyn DavisDee Dee and staff are amazing!
Pamela Garrett | Overall ExperienceAll employees should have good customer service
joann Johnson | Overall ExperienceThe prices could be better.
Alisha Smith | Overall ExperienceYou need to have more cart available. Guests store them in their unit is not an acceptable answer.
Melissa Marie | First ImpressionsThink you
Benjamin Gregory | First ImpressionsI have no complaints whatsoever about anything or anyone from this uhaul everyone was respectful and very friendly!
ANNA BERMUDEZ | Overall ExperienceWas so glad it was nice and clean. Thank u
Lashonda Booker | First ImpressionsThe manager lady with the blonde hair that worked September 29th was excellent and she made the process easy. Also the two guys that helped me pick up my safe and it it to place when it was stuck in the middle of the aisle were extremely helpful and I'm grateful for everyone's help and efficiency yesterday. Thank you
William Fisher | First ImpressionsThey was very helpful and nice
Joe Brown | First ImpressionsEverything was okay the accessibility was a little difficult I mean as far away to go to move all your belongings to stick in the storage unit I mean it was really crazy far and they have to keep going back over to the office time and time again because there wasn't a lock or there was locks on it and then you had to switch the unit and then I had to move the stuff to the other unit it was just a little complicated but it worked out I guess
MICHELE MILLER | First ImpressionsWas confused but got straighten out
donnie Asbridge | First ImpressionsVery professional , and impressive bussiness
JAMES SMITH | First ImpressionsEveryone was helpful and professional. The 6 wheel carts are ok for a few stout boxes but it would be nice to have some four wheel and reefer dollies for use on the warehouse side. They'd probably get stolen tho. :(
James Lott | Overall ExperienceWonderful customer service
Donald cole | First ImpressionsThanks again l really appreciate the unit
Charles Harris | Overall ExperienceMy experience with U-Haul on meramec and gravois was excellent.
Christopher Keith | Overall ExperienceThank you
Antionette Harmon | First ImpressionsI must say that they are worthy of the best rating that can be given,patience, understanding, and most of all communication I loved everyone that I came in contact with and again I thank Kieth and Charity most of all super managers
Sheron Kelly | Overall ExperienceStaff member name DeeDee was very helpful. I came in with some what of an attitude and she kept her cool..I was frustrated that I couldn't get into my unit. Overall experience was A1 in my book...
MC Smith | First ImpressionsHours of storage was not that great need more options also to access floors it was busy and only one elevator
D'Andre Maymon | Overall Experiencethe staff was friendly and very professional in helping me return the truck. I would definitely recommend the Dutchtown location to any one in that was in the market for renting a truck,,,,,now the one in Tallahassee not so much but that will be a different survey in the future.
Margaret Downs | Overall ExperienceFirst time using a storage unit and didn't have no problems. It was great
paul davis | Overall ExperienceThe person who waited on me to rent the unit was VERY helpful and friendly. I am very pleased with the service I was provided.
brett peffers | First ImpressionsPrefact
Anthony Scott | First ImpressionsNice people
CHITRA RAMSEY | First ImpressionsCheroity and Manny were more than helpful, very professional, and answered every question I had.
Pamela Garrett | First ImpressionsAbsolutely amazing. We were having a terrible time and we're in the middle of closing on a house when the seller backed out. We had to find a storage unit quickly and we're dreading the experience. We expected the worst but we're beyond surprised at how smoothly the whole operation went. Manny at the front desk was amazing and went well over and above expectations to help us. I will definitely recommend this location to all my friends and family
David Robb | First ImpressionsProfessional, friendly, helpful staff. Cheroity was wonderful!
TIMOTHY J MURPHY II | First ImpressionsSuper professional and kind
Shem Guy | First ImpressionsCheroity Manuel And Keith we excellent Hands best staff ever I would recommend this place Staff was awesome and very very helpful Thank you Thank you Thank you to the three of them
JULIA CAVAZOS | First ImpressionsService was quick and courteous. The staff was very friendly and helpful.
Patrick Dupree | First ImpressionsOffice Staff was Excellent! The facility and my locker space is extremely clean and well lit! I will spread the word and use same again!
Laura Tumminia | First ImpressionsI just thought I was ordering a bigger unit than what I have
Gwendolyn Teague | Online Move InJust want to thank Keith and staff for being helpful and flexible, good people.
Nick Niebuhr | Overall ExperienceBeautiful young front desk women was the best customer experience I ever got please give her a rise or give her own store GM ready this the only reason I pick up over the cheaper 1 because great customer service experience again thank yall
charles thomas | First ImpressionsI have had the best moving experience with U-haul thus far. From my U-box experience to my storage needs and truck rentals. I use U-haul for all my storage and moving services. The customer service team is courteous, knowledgeable and go above and beyond to problem solve for their customers
Doris Dukes | First ImpressionsI canceled my storage and I did not receive any good service from U-Haul plus they try to stick me for the bill that was outrageous and I would not recommend nobody to U-Haul especially this facility
HITH Anderson | Overall ExperienceI love this U-Haul! The lady that has been there literally everytime ive come to my storage shed is one of the most kindest poeple I have met in a long time. She and her son both work there Lland Ive
Kayla Shuler | First ImpressionsThe people that worked there half the time were very rude and the lighting was terrible and they broke into my unit no one goes to check the units where I was located it was very ridiculous the hours when I started were 6 to 10 the they changed then 7 to 7 that's a lot of hours lost especially when you work weird hours. I was not happy at all I am glad that I left and went to public storage! Please hire better people and change the hours.
Marylin Brenk | Overall ExperienceIt was a pleasure to be a customer here at U-Haul Storage thank and if I need you guys again I will be back.
azjaynee ownes-bey | Overall ExperienceReally enjoyed working with Keith Sexton. Very friendly and accommodating.
Jonathan White | First ImpressionsGreat quick service. Secure facility. Easy access. Clean storing.
Shai Clark-Robinson | First ImpressionsAll of my things were put up for auction and my money was still getting took after I made the payments before the deadline
MONIQUE WILLIAMS | Overall ExperienceI was very pleased with my storage and customer service experience I hope that I do not have to store my belongings again but if I do I will definitely use and recommend U haul on Gravois Thank you
Lettie Redmond | Overall ExperienceOne of the recipients was very rude..
DENNIS WEAVER | Overall ExperienceThe majority of my experience was through the online app. Other than that I would say the staff was extremely helpful.
Helen kimbrow | First ImpressionsJust a great big thank you.
Garry Whitehurst | First ImpressionsFirst time.Wonderful experience. Great customer service.
Margaret Laycock | Overall ExperienceOur move from a 10x5 into a 5x5 went flawlessly
John Edwards | First ImpressionsOnce I found out the closest dock location everything went well. There are 3 locations for unloading and loading. I was aware of 2. The third location was closest to my unit and on the same level which made things much easier.
Kenyatta Cone | Overall ExperienceExcellent place but the price was high.
Diana Pfeiffer | Overall ExperienceWhen I signed up online there were not clear instructions on how to complete the process. I went inside to clarify where I would enter and use my entry code. The woman that was helping me could not find my information on her computer. She “said” she searched my name, contract number and phone number and could not find me in the system. The manger (Keith Sexton) just happened to stop by customer area and found my information without delay. It was starting to be a painful experience before the manager arrived. This is why the move in process for me was rated below average. The woman that helped me did not give me clear instructions on how to get to my storage unit.
Kenyatta Cone | Online Move InMy storage room had a big pole in it and took up space and made it very awkward to get things in and out in that section.
Towanda Walls | Overall ExperienceThey took money that was held for the trip and upon paying for the remainder total cost my wife used her card and asked them to put money back on my card. This was on the eighth of October and here on the 20th of October I still have not received my money back due to uhaul not releasing it. So I will never use this storage and moving facility ever again nor will I ever recommend it. The fact that it’s has put me in such a financial bind that I’m living in my car now, plus you not releasing my money back to me for no reason. I will never do this again. This has put more hurt on my life than you will know or care to know. I have been on the phone for a week trying to get this situation settled and still no resolution. Highly disappointed with this company and wouldn’t have thought you would have dealt with customers like you have… I want my money back. You got paid the total cost and this isn’t right. I’m livid! That’s almost four hundred dollars. I need that to live!
warren moseley | First ImpressionsGreat staff at this location.
Patrick Shoff | Overall ExperienceThe facility grounds are nasty with trash and debris.
ROXANNE Reese | First ImpressionsThanks
jonathan smith-el | First ImpressionsThis experience was satisfactory,thanks U-Haul team.
Ramon Semanat | Overall ExperienceCharity was great.
Margaret Laycock | First ImpressionsOffice staff was sometimes hard to get a hold of and the facility has some security and debris issues. However, overall, I would recommend this location with the advice to avoid after dark.
Vanessa Rudloff | Overall ExperienceNice
Cedric Mosley | First ImpressionsThe uhaul moving help mover stole from me and due to you all advertising them I hold Uhaul as equally as responsible. I will never recommend anyone to Uhaul or their movers.
Modena Buchanan | Overall ExperienceKeith is a awesome person.He was so amazing at his job.He has a great personality I will definitely recommend this facility to everyone I know in south county and city
Tamika Alford | First ImpressionsI should be able to have 24 hrs access to the building to get in and out of the unit as I need to.
Candice Woods | First ImpressionsThe supervisor was being rude and was cutting me off while I was talking, she kept hanging up on me being disrespectful.
Barbara Boyce | Overall ExperienceHad a few kinks along the way
byron boykin | Overall Experiencethe staff at this location is superb
david schimdt | Overall ExperienceStaff was very polite and friendly
Dionne Banks | First ImpressionsThough this uhaul facility did a decent job at keeping the storage area clean it is not the idea location. Uhaul reduced their storage hours to only be open while office personnel are there. This is inconvenient but I understand why. Numerous times while I was at my union there were people who were trying to get in- many homeless people and people who were on drugs trying to get in. There was someone in the bathroom for a few hours doing drugs, a couple times people were so high they wouldn’t even acknowledge you when you talked to them. I don’t know what the fix to this is, but just something to be aware of if you use this storage facilty. Again, staff and units were good. Hours and the location was not, especially with people trying to get in.
Adam Hyde | Overall ExperienceWe were not told about the large post in the unit which took up space within the unit. When I called I was told I would get the free month with truck rental. Then when I got to the facility I did not receive the discount.
Carrie Bouche | Overall ExperienceI had rented a U-Haul for three days and not even 24 hours later the air conditioner went out in the truck and they only refunded us 20% for only one day The last day
Sabrina Salazar | First ImpressionsThere was mouse poop all over my things when I moved out.
Shannon Rempe | Overall ExperienceKeith is a great person and manger. The employees as well are great help. May God bless them all. For the many lives they may help by doing a li Xtra mile for someone.
MARIA AUBUCHON | Overall ExperienceMaravilloso y muy util cuando necesites mudarte.
Ramon Semanat | First ImpressionsVery nice and friendly crew!
Boshanda Kim Johnson | First ImpressionsLast night I received the best customer service ever and I have been to a few
DRAKE HELM | First ImpressionsI hired guys to move me from the storage to my home as well. The company phoned the day before their scheduled date to confirm everything. The movers called also the next morning of the move to confirm time & location and they phoned to give eta, as in route. The young man named Jimmie @ Helping Hands-worked professionally, was very helpful and was strictly about the business of moving!! I give Jimmie ***** stars !! I'll definitely recommend people I know to us U-Haul's Helpers @ Helping Hand. Everything went smoothly.
Alnita Hopkins | Overall ExperienceI wish they stayed open a little later
Donald Taber | First ImpressionsKeith will get the work done!
Maria Aubuchon | First ImpressionsI didn’t appreciate having to pay a full month storage rent for five days.
Pat FUHRIMAN | Overall ExperienceGood luck
Chuck R | Overall ExperienceMy interaction with your legal department and local staff, helped accomplish what i needed while somewhere other than Missouri. I hope the severed lock were noted in rounds made by security, I don't know when or who did it. While on hold, a manager checked and the contents were there but the lock severed. The contents were gathered, one tote, by the contact person I listed. The tote is not with me yet to confirm it is intact...all contents. Thanks. K J Rollins #1240
Karen Rollins | Overall ExperienceEveryone was great especially Kieth. Thanks for everything. Ann Jacobs
Ann Jacobs | Overall ExperienceThe best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.
William Warmuth | Overall ExperienceOnly problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very nice
Jacqueline Oates | Overall ExperienceThis U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!
Chelsea Williams | Overall ExperienceFrom start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!
Terry Gardner | Overall ExperienceNone
mark esters | First ImpressionsIn the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.
Jessica Greene | Overall ExperienceHad sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under control
Christina Balzar | Overall ExperienceI’ve been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn’t even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn’t work and said it was “after hours” although the reader displayed access hours until 10pm. Soooo…that is also an issue.
Holly Sloan | First ImpressionsIt's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.
Lurlee Perkins | First ImpressionsNone
SALIEU KAMARA | First ImpressionsDue to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.
Diana Rainford | First ImpressionsThe staff was great very fast and respectful will be seeing you guys again soon
Dwayne Haywood | First ImpressionsEvery time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13
Hom Basnet | Overall ExperienceI’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCH
WILLIAM RAPPS | First ImpressionsFriendly and informative help at counter. I got exactly what I needed for a fair price
John Baublitz | First ImpressionsI rented a storage locker at the South County location months ago. While Keith, the manager, did act professionally I have a negative experience while checking out. As a customer acting in good faith, I pre-paid my rental every month. This most recent pay period I pre-paid for October and November. It was to go from the 15th to the 15th. Your records will reflect this information. I was able to retrieve all my belongings and check out on the 16th. I requested a pro-rated refund because I only used the unit for one day yet paid for the entire month. I was told, rudely, by the front line staff "NO PRORATES!" While I understand that as a business model, I explained that they could rent the unit to another customer thereby making more money. Again, I was treated rudely. I want access to UNIT 1302 until November 15th, since I paid for it. Do not rent that unit, although it is empty, to another customer. I wanted to provide this negative feedback and I will update a YELP review as well. Please let me know if I can provide any additional information that might be helpful. Mike Cundiff mikebcundiff@gmail.com 314-532-7040
Michael Cundiff | Overall ExperienceOn tje very first day I arrived with my moving company at this facility, the two individuals employees I was dealing with were absolutely horrific. So much so to where I had to contact the District Manager the following day.
Sonja Williams | Overall ExperienceThey were very nice and polite i would definitely come back
Darryl Reese | Overall ExperienceI can’t remember her name, but the young lady that set up my account initially and she was also there the day that I emptied my storage locker for the first time. It was completely wonderful engaging and made the experience great. There were some hiccups along the way with adequate payment processing and auto payment not being set up. However, her disposition makes all of the errors utterly OK with me. Also, your regional VP I spoke with took the time to give me a call and apologize for another situation. If I do use a location again, I will use this one.
kristian okoebeor | Overall ExperienceYou have to use an access card each time you enter the building. If you’re bringing in 100 loads, you’re going to have to swipe your card 100 times. Pretty inconvenient.
Matt Sawtelle | First ImpressionsThe man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.
Darryl Reese | First ImpressionsThe staff at this location was amazing.
DEVEN STEPNEY | First ImpressionsSAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.
Lamar Mullen | First ImpressionsThe staff was awesome! I just finished a 12 hr drive, so I was exhausted. They made everything super easy and even walked me through how to use the self-storage access doors. This was some of the best customer service I've had in a long time.
Timothy Rickett | First ImpressionsSomeone broke into my storage and stole a lot of my belongings. I have made a police report and detectives will soon follow up on this felony...
MICHAEL GAINES | Overall ExperienceAbsolutely horrific customer service. The worst I've ever come across. I've been in the Customer Service industry over 30+ years, and if I would have come even close to having treated one of my customers the way I was treated I would be on the unemployment line immediately. The two staff members I dealt with were beyond unsatisfactory.
Sonja Williams | First ImpressionsConvenient storage. Helpful and efficient staff.
Melinda Nadler | Overall ExperienceChris was extremely helpful on several occasions. Highly recommend this location.
Michelle Martin | Overall ExperienceHad a problem with my unit yes
Angelia Belcher | First ImpressionsThere is water leaking in my unit from an overhead AC. I anticipate only needing it for a month or less so I put my things away from the water and covered them with plastic. I hope that's enough to keep them safe from mold.
LAURA GATLIN | First Impressionsthe young man helped me and my dad was very good and professional, i highly reccomend this location over any other one.
BOB ULIANICH | Overall ExperienceThe two personnel were so helpful and kind.
Melinda Nadler | First ImpressionsKeep up the great work. I never had any worries about my belongings.
Tiffany Douglas | Overall ExperienceChuck was terrific definitely will recommend to everyone.
Alesia Weaver | First ImpressionsGreat customer service!!
Kim Barrington | First ImpressionsEveryone I did business with was very knowledgeable and helpful. Also everyone was so nice.
Michael Capstick | Overall ExperienceFantastic service
Russell Clark | First ImpressionsBathroom on 2nd floor was closed. Bathroom on 1st floor had no toilet paper. When the office was notified, attendant indicated that she would call custodial services. I was kind of amazed - what is so hard about getting a roll of TP for a customer?
Paul Thompson | Overall ExperienceYou could do alot better with your customer service
Venny Ellington | Overall ExperienceSafe and easily accesible, staff is super friendly and always ready to help.
bharat ramdass | Overall ExperienceHelpful staff
Samuel Glidewell | First ImpressionsSmells like something dead in the unit that we were in it in around there
David Murphy | Online Move InWhen I was checking in another customer was filing a police report next to me because their belongings were stolen. This was concerning.
Collin Kilgore | Online Move InThe day I was supposed to move in your system was down and I could t access my unit til the next day. Other than that staff was amazing and very helpful
Sarah Hill | Overall ExperienceI just need help letting my boyfriend use access code.
Melissa Frederickson | Online Move InDuring an extended period of time of using your storage the staff was very helpful. Thank you all !!
Darnitric Holliday | Overall ExperienceI cancelled the unit because it is too far for me to drive.
Doreen Maybin | Online Move InI spoke with Chuck on the phone and he was so very helpful & nice. And when I went in, the lady working was also the same. Gave me more than I expected and made sure I was all set up for my move from another city. Really really great customer service!
Holly Sloan | First ImpressionsStaff was friendly, very helpful, well appreciated, Tim Werner
Timothy Werner | Overall ExperienceThe employees was outstanding the facilities was clean nice and roomy
rea alma baker | First ImpressionsGreat customer service and ease of doing business.
Alex Kosuge | Overall Experienceconvenient and close to home. already had one storage unit and got the second one in the same row!!!!!!
Don Tieman | First ImpressionsWe were very satisfied and would use your facility again if needed
EDWARD GRUETZEMACHER | Overall ExperienceEverything was clean and the people were nice and very helpful
Mike Hammond | Overall ExperienceUhaul is a great place for storaging and rentals.
ZAINAB KAMARA | Overall ExperienceStaff were very helpful
Ermir Lalollari | Overall ExperienceIt was very great and helpful thank you so much
Savion Thomas | First ImpressionsVery happy here!!
Lindsay Meyer | First ImpressionsGeneral manager was a complete jerk, a few staff members were rude, unhelpful, and staff member even made a point to stop me and to inquire about a tattoo I had just to call me a racist and didn’t like me being there even when I tried to assure her I was not at all a racist. On one visit as I entered storage area I could here a domestic fight inside the building went to tell staff members of hearing a person being slapped told to keep quiet and the sound of a woman crying but had not idea where they were located being they may have been inside a unit, staff members took no concern to at least investigate never even got up to take a look. This location is by far the worse experiences each time I was there.
Carlos Fritz | Overall ExperienceVery helpful staff. The cashier (African American woman) and attendant (red hair male) were wonderful. Highly recommend them.
Noah Kirk | First ImpressionsLandon and his staff were all very friendly, knowledgeable about products, trucks, and storage unit sizes to help fit our needs. What could have been a horrible experience moving 2 separate large homes into storage over 2 different weeks and then moving everything out and into a new home one month later all went fairly smoothly with their expert help. They guided us to use moving equipment that made the job so much easier and faster than expected. And the new climate comtroled facilities were clean and very secure. Never felt a need to worry about my belongings while in storage, which was just one less trouble to deal with. Thank you all for helping things go smooth.
Steven Goodnick | Overall ExperienceWhen moving lots of items with multiple people the swipe is inconvenient. Maybe provide extra or temporary cards? Thanks
John Willett | First ImpressionsThe ladies working up front were awesome kind 0and explained everything . Excellent service
Alexsandra Stankov-Johns | First ImpressionsGreat service! Thank you!
Guy Coggins | First ImpressionsStaff members were great and very accommodating. I lost my access card and called for replacement details. They programmed a new card and waited after hours for me to get there to pick it up.
brice huddleston | Overall ExperienceAll of the employees were friendly and helpful, storage space was clean, no issues!
Victoria greenberg | Overall ExperienceI am deaf. This guy is not good at giving instructions, he refused to show me around. He is too busy taking care of other customers. I kept telling him that I can't read lips, please write down, but he refused.
Da'Shawn Owens | First ImpressionsExcellent customer service from all employees. Especially considering it was during pandemic times.
Sharon Quinn | Overall ExperienceI had contact with 3 different u haul locations, one in california, Oklahoma City, and St. Louis during our 1800 mile journey. The first two I would give A++ rating and the last a B. All facilities were excellent, the only difference among the 3 was the employee attitudes. The St. Louis location employees did not want to move from behind their barriers and were not very helpful about explaining their storage procedures.
Stephen Chappell | Overall ExperienceCouldnt get in after hours to store some belongings
Jessica Shrewsbury | First ImpressionsSome miscommunication occured. Did not get accurate info from On Line person. Extra Effort was made to seek to correct mistakes and accommodate my mobility problems.
R.K Dreier | First ImpressionsAll of my belongings were covered in urine and feces as well as fiberglass insulation. My surprise when I opened my unit brought me to tears! I will never use U-Haul for any of my storage or moving needs in the future. I will also do everything in my power to make sure no one I know uses U-Haul either!!
Shalina Bricker | Overall ExperienceMy moving experience was very satisfying, and I would definitely use U haul again in the future .
Wayne Ross | Overall ExperienceDirections given to us about where our storage unit was was a little confusing but overall great service thanks!
Adan Munoz | Overall ExperienceProfessional
Randy Shaver | First ImpressionsThe staff there was helpful and knowledgeable when it came to purchase also the place was convenient. Thanks Uhaul
Adrienne Sutherland | Overall ExperienceThe service was very poor
Anton Mc Daniels | Overall Experiencegreat
Kimberly Thomas | First ImpressionsHad an issue with getting my trike motorcycle into the unit. They recommended another storage facility down the street. moved motorcycle there and happiervat half the fost
Robin Lee | Overall ExperienceThe staff are friendly, professional and very knowledgeable. I highly recommend this location due to the customer service. I will not rent from another location!!
Korina Craven | First ImpressionsWas helped right away, staff was very helpful and professional. Was a short visit. Will recommend and use again.
Sherry Watson | First ImpressionsExcellent service
Jeanette Blackwell | First ImpressionsThe young lady that assisted me was extremely thorough and personable. Would recommend this location to any and everyone!
Kalvontez Williams | First ImpressionsThe gas that was described to be in the truck wasn’t correct the brakes needed to be checked out i didn’t notice til I started drive & I had all of my belongings loaded. I want happy about that.
Keisha Felton | Overall ExperienceThe staff exceeded my expectations at every turn. I was greeted by name, and the young lady knew my locker number by heart when I asked her to look it up for me. Truly outstanding service people.
john schmidt | Overall ExperienceEveryone was friendly recognized you upon entering the store helpful in every way I enjoyed
Sheron Kelly | First ImpressionsGood place
Justin Heidler | Overall ExperienceWorked with me considering extenuating circumstances. Thanks.
Amy Walters | First ImpressionsGreat guys!
DJORDJE BERONJA | Overall ExperienceI was charged to much for the truck rental and the associate couldn’t explain how it happened. I wasn’t reimbursed.
Keisha Felton | First ImpressionsRachel was really nice and friendly. Made the process easy and quickly.
Kadia Warren | Overall ExperienceFast easy simple great service
Nia wilderness | First ImpressionsYour associate Chuck was very helpful.
Mike Blandino | First ImpressionsFriendliest staff ever. Absolutely spotless facility. Definitely will be back if we need storage again.
christi schoeder | Overall ExperienceThank you all for your excellent customer service
MARLENE JOHNSON | First ImpressionsExcellent service at pick up location and drop off location. Also got storage unit at drop off location. Was very impressed....The carts available for moving my thing from the truck to the storage.👍
Christina Hansen | First ImpressionsIT'Z DA BEST STORAGE I'VE EVER BEEN TO AND DA STAFF IZ SUPER COOOOOL&GREAT!NOT TO MENTION DA CLEANING AND WELL ORGANIZED.
Roy Britt | Overall ExperienceThanks for allowing me to keep my property in a secure clean place. My access was convenient. Keep up the good work.
juila hudson | Overall Experiencegreat service fast and efficient !!
Theodore Schulz | Overall ExperienceVery helpful
john bollinger | First ImpressionsRachel was very rude and when I did try to talk to her about what was going on with the truck she pretty much looked at me really nasty. It was not a good experience at all.
Marylin Brenk | Overall ExperienceI have and will recommend your facility.
Joanne Brown | Overall ExperienceI was in great need to store my things and U-haul helped me even with a free storage special for one month. I came in signed papers had a lock like theirs and with NO MONEY DOWN I had storage. Thank
sylvia danner | First ImpressionsCustomer service agent who assisted with my storage needs was professional and very helpful.
bharat ramdass | First ImpressionsAll employees we interacted with were friendly and offered extra assistance. The GM, Landon, was engaging, helpful and made us feel welcomed. The customer service was phenomenal. Thank you!
Laurena Gurrola | Overall ExperienceRat/rodent infestation. Property was damaged because of it.
Angie Wyatt | Overall ExperienceStephen the U-Box manager was excellent. Extremely helpful!!!!!
Mark Bethell | Overall ExperienceEvery member of the staffected was polite and friendly. My entire experience, from truck rental to storage was made both easy pleasant by this most helpful staff. Thanks for everything.
Jeff Riggs | Overall ExperienceThey charge too much and it have a bunch of rats that will eat your stuff. And the biggest Rat trap. When I went to pick my stuff up the rats ain’t all my good stuff. Nasty and trifling.
Tosche Wade | Overall ExperienceThis facility was fine other than the mice. I was fine with the facility until a moose ran pass me. I am terrified of mice. Staff was okay. Like being able to swipe to get in, instead of using a code
Regina Purnell Gray | Overall ExperienceHappy to store stuff here. Easy loading dock too!
lucy hannegan | Overall ExperienceDebbie did a great job with our U box delivery and comminication. Most questions do not apply even though I answered yes to finish survey
David Gorecki | Overall ExperienceBrand new storage units and a great staff made this move very easy. Thank you U-Haul! A+
Haley Greene | Overall ExperienceN/A
Narada Anderson | Overall ExperienceGood place to leave your stuff!
Gina Christopher | Overall ExperienceFast and friendly service
Charles Vickens | Overall ExperienceWhen I was getting out of my storage space, one of the workers there, didn’t get her name, was EXTREMELY nice and helpful while I was exiting. She made everything enjoyable.
todd gooch | Overall ExperienceSo happy to see this beautiful, historic building being used again! U Haul is the perfect company to occupy it. Manager Landon Barks was wonderful and very kind to our agency. Great place!!
lucy hannegan | Overall ExperienceThanks.
Roger Klosterman | Overall ExperienceThanks!
Debra Wang | Overall ExperienceGreat, friendly delivery service!
Alexander King | Overall ExperienceAll people courteous and helpful.
Elizabeth Fiala | Overall ExperienceNo comment.
Erich Thorman | Overall ExperienceOnly problem was that the Facility was very hot, I understand there's construction going on but large industrial shop fans will definitely help with circulation.
Lamarr Robinson | Overall ExperienceI found a mouce in my couch and she had babies. So disappointed.
Tiffany Buford | Overall ExperienceI notice that my unit had mice & or rat droppings and,roaches.also some of my clothing had bed bugs i had none of those at my home.and was very upset and disappointed when I saw that in my unit
tamra harvell | Overall Experience