Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

1,405 reviews

88 Birnie Ave   Springfield, MA 01103

(413) 732-0655

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 732-0655

88 Birnie Ave
Springfield, MA 01103

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quick and easy. Truck needs serious maintenance though.

Kyle Kober 
Rating:
5.0

Customer did not leave a comment.

Ben Holt 
Rating:
5.0

Every employee at this location I have dealt with have been great. Very friendly and always do their best to help me with anything. I w

edward therrien 
Rating:
5.0

Customer did not leave a comment.

luis bonet-reveron 
Rating:
5.0

Everything was excelente

Luis Santiago 
Rating:
5.0

Customer did not leave a comment.

DAVID COTE 
Rating:
5.0

Customer did not leave a comment.

Ben Holt 
Rating:
5.0

Terrific customer support and care!

ADAN ABDI 
Rating:
4.0

Customer did not leave a comment.

Orlando Ocasio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose conde 
Rating:
5.0

Customer did not leave a comment.

EDWIN RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Luzi 
Rating:
5.0

Customer did not leave a comment.

Yazmin Ortiz  |  Overall Experience 
Rating:
5.0

All was exceptionally conducted ( Josh). Thanku

Walt jackson 
Rating:
2.0

We received a 15' box truck that we previously had driven that wouldn't go over 45MPH on the highway & the steering box was so damaged you could barely steer the truck properly. We told them it was a safety issue &were told the issues would be addressed. One month later we received the same truck that is now in worse condition. Someone is going to get hurt due to the staffs incompetence.

Ben Holt 
Rating:
5.0

Customer did not leave a comment.

Steven Rivera 
Rating:
5.0

Nothing

carmen scott 
Rating:
5.0

Customer did not leave a comment.

oralndo aponte 
Rating:
5.0

Customer did not leave a comment.

thalia gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yorelis Garcia 
Rating:
5.0

Customer did not leave a comment.

Johani Margain  |  Overall Experience 
Rating:
5.0

Buen servicio y buenas instalaciones las borvere a usar pronto

Wilfredo Torres  |  Overall Experience 
Rating:
5.0

The floor of the cargo area was covered with a sticky substance, I had to put something down to cover the floor so it would not ruin my furniture.

Joseph Kelley 
Rating:
4.0

Customer did not leave a comment.

Aisha Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Mercado 
Rating:
2.0

El servicio al cliente y el trato fue malísimo un empleado dice una cosa y otro dice otra y para colmo quieren que uno haga su trabajo

beatrice santillan 
Rating:
5.0

Excelente atención por parte del personal (bilingüe), equipos y vehículo en buenas condiciones de funcionamiento y limpieza. Gracias por sus servicios

RAFAEL RAMIREZ 
Rating:
2.0

The truck was dirty no gas and it ran sluggish when I got to Florida the engine light kept blinking on and off so I was pretty upset but what got me upset the most I tried to call and let the pick up place know the situation with the truck on Monday and they refused to pick up my phone calls. But why I dropped it off and put St. Lucie. That associate was one of the best experience in a long time. She was courteous of my situation. I’m very knowledgeable of all the Uhaul regulations. I think her for being so good at her job. Thank you so much for that but the pick up , I have a video of the whole situation and they refused to look at it and that’s where it is. I’m always with Uhaul and I still stay with Uhaul but they have to be more experience at the pick up place on Bernie Avenue. Not that the Dat the manager knows his stuff but he was off that day so I’m excludingDat because he knows his shit too but the people that were there just didn’t want to take care of the customers that’s the feeling I got.

Aldo Hernandez 
Rating:
5.0

Good morning you have a wonderful team

Jacob Martinez 
Rating:
5.0

Customer did not leave a comment.

Thomas Guzman 
Rating:
5.0

Customer did not leave a comment.

Jouseph Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Nelson Ortiz 
Rating:
5.0

The sales associate Patrick is very professional and responsive.

Mohamed Abdelmagid 
Rating:
5.0

Customer did not leave a comment.

Vanessa Rios 
Rating:
5.0

Customer did not leave a comment.

Richard Dziobek 
Rating:
1.0

Customer did not leave a comment.

Xavier Alexander 
Rating:
5.0

Customer did not leave a comment.

Paul Burns-Johnson 
Rating:
4.0

Customer did not leave a comment.

juan torres 
Rating:
5.0

Na

Luis Ortiz 
Rating:
5.0

Se lo recomiendo

francisco velez 
Rating:
5.0

Straps on trailer to hold car in place where broken and not caught until we were loading a car on. I had to purchase straps at auto store. The rep was very sorry for the oversight and reimbursed me for the cost of the straps. Customer service was great but if I had been in a location where I could not buy straps this could have been a worse experience.

Ronald Sarnelli 
Rating:
4.0

Staff was very helpful, glad we could get in on a Sunday morning! Truck and trailer were clean and easy to use!

Theresa Rice 
Rating:
2.0

To busy talking on phone with friend than checking my return

Todd Schoonover 
Rating:
5.0

Customer did not leave a comment.

Jose Pacheco 
Rating:
5.0

Customer did not leave a comment.

Roman Hryhoriev  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO L RIVERA 
Rating:
5.0

Customer did not leave a comment.

ANNED SOTO 
Rating:
5.0

Customer did not leave a comment.

Sarah Bizzotto 
Rating:
5.0

Customer did not leave a comment.

Robert Kenyon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammad Toppa 
Rating:
5.0

Customer did not leave a comment.

frank wilcox 
Rating:
5.0

Good persons working this location

Jose Rivera-Alvarado 
Rating:
5.0

Very impressed with efficiency of pick-up and return. Staff was very pleasant and kind. Truck and moving item were neat and clean. Only negative was the truck was just about on empty when picked up. Overall, impressed and happy with my experience.

Melissa Nooney 
Rating:
5.0

Customer did not leave a comment.

pedro brito  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose rodriguez 
Rating:
3.0

Customer did not leave a comment.

Frank Castellino 
Rating:
2.0

The truck wasn't completely clean cuz I found somebody else's McDonald's in the back of it. I had to go walk to get my truck from the back instead of it being driven up to me and it was unacceptable out of the insurance for no reason because I didn't really need it because I got a dirty truck and I had to walk around U-Haul to fine with truck was mine now I wouldn't come back

NICOLE WIGGINS 
Rating:
5.0

Customer did not leave a comment.

angel pabon 
Rating:
5.0

Absolutely great staff

Richard Diaz 
Rating:
5.0

Fast and easy

marc hernandez 
Rating:
5.0

Customer did not leave a comment.

Lisany Cordova 
Rating:
5.0

Customer did not leave a comment.

Cindya Viruet 
Rating:
2.0

Make sure there enough gas not on empty tank😡

Maribel Vega 
Rating:
4.0

Please update your text confirmation system to add the address information of your pickup location along with the confirmation number when you get the confirmation text after placing a reservation through the toll free number. I ended up at the wrong location, hence they had no record of my reservation, name, or number. They still had a truck available, but cash deposits on trucks had to be $100. I had 95. I asked her if she would let me put the remaining balance of 5 dollars on my card. She said no. I asked her if I could give her the cash when I returned the truck in 3.5 hours, well before close. She said no. I offered her 10 upon return. She said no. The customer behind me offered to give me two more singles he had on him to make it 97. She said no. I offered to leave my cell phone and wallet as retainers. She said no… I had to call my customer and ask them if I could drive to their house from the U-Haul, borrow $5, drive back to the U-Haul, pick up their truck, then drive back to their house, and then start their move, 45mins later… OVER FIVE DOLLARS. Not even five dollars, three dollars… In cash. This to a person who, upon a (potentially) simple customer search, would have been shown to have rented uhauls three times in just the last two weeks in his area… who’s rented from uhauls across America dozens of times. (Also, why don’t I get U-Haul points like I get Staples rewards, or 7-11 rewards, like on my gas? Frequent “renter” miles?) I won’t say which wrong location I went to… (cough cough, wst sprgfld cough)… but I will say that once I did call the toll free number while getting the remaining cash and then figuring out the right location was in downtown Springfield, MA… those guys took care of me, and even threw me some free blankets and tape (which I ended up needing) for the inconvenience. AND, when I got back three hours later and tried to tip them, they politely declined. AND he calculated and deducted the extra gas I put in the truck over what I took it out with and discounted that from my total bill, handling me back approximately 40 plus change. So, my 100 cash deposit covered a total cash rental fee of 60ish dollars… AND THAT INCLUDED THE INSURANCE THAT I ALWAYS GET, BECAUSE THIS AINT MY FIRST RODEO… but apparently I just “wasn’t good or it” and treated like some kind of crackhead thief like Dave Chappelle’s character Tyrone Biggums… or Hunter Biden… all that… and this review… over three. cash. dollars. Thanksssss abunch white chick with the pigtails at west springfield, ma U-Haul. 💩

alex warjabedian 
Rating:
4.0

Tyreese was very informative and helpful, he handled us very well!

Asia Khan 
Rating:
4.0

Customer did not leave a comment.

Cornell sands  |  First Impressions 
Rating:
5.0

Very nice & professional staff!

Dianna Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Turnberg 
Rating:
1.0

We came to pick up and apparently it was "after hours" the employee who was still there drcline our request to help us. I ended up stranded there in the rain at night cold trying to get the key from the lock box. It took so lo f to get the rental I missed the time appointed to me by my landlord and lost my 2 precious cats who are..or were like children to me.

Holly Ayers 
Rating:
3.0

I reserved a 9 ft cargo van. When I arrived I was told I reserved a 10 ft box truck. No notification that the order was changed. Not happy. But the associate was professional. And made it right.

Andrea Bara 
Rating:
5.0

Customer did not leave a comment.

Daniel Roman 
Rating:
5.0

Customer did not leave a comment.

Antonio Ruiz 
Rating:
5.0

Customer service was Great, only complaint was the truck had some broken stuff but very good over all

jose maldonado 
Rating:
5.0

Customer did not leave a comment.

Angel Cardona 
Rating:
5.0

Customer did not leave a comment.

Tara Priddis  |  Overall Experience 
Rating:
5.0

I love the facility and the staff. The staff are always very helpful and friendly and knowledgeable. The location and facility are always clean and well maintained. I will definitely send all my friends and family to use this facility.

thyra green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILYA KUMETS 
Rating:
5.0

Nothing the costumer service is great

Nermin Hajdarevic 
Rating:
5.0

Customer did not leave a comment.

Christian Sanchez 
Rating:
5.0

The staff was cordial and courteous. The common areas were very clean and well maintained.

Michael Hussey  |  Overall Experience 
Rating:
5.0

Everything perfect

Brenda Rivera 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Dejsus 
Rating:
4.0

Customer did not leave a comment.

Jonah cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mirta lopez 
Rating:
5.0

The workers were very friendly and helpful and it was a great experience.

Delilah Rivas 
Rating:
5.0

Customer did not leave a comment.

magali montes 
Rating:
5.0

You guys are awesome thank you.👍🙏

mayra virella 
Rating:
5.0

Customer did not leave a comment.

Bradley Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Boucher 
Rating:
5.0

I couldn't adjust the marrows.

Richard Dziobek 
Rating:
1.0

Mobile rental process sucked. I didn't get a code for key lock box. So I sat in the cold for 30min with customers service. Tried extending for a couple more hours because the mobile service made me late and they wanted me to pay double! Worst experience I've ever had with u haul!

ADRIAN ROSARIO 
Rating:
5.0

I was extremely satisfied with using Uhaul! Very convenient. Customer service he was very friendly and very accommodating to what I needed. Would highly recommend dealing with him again!

Sara Liptak 
Rating:
3.0

Customer did not leave a comment.

Joshua Malone 
Rating:
5.0

I am fully satisfied..

Jose Flecha 
Rating:
5.0

The U-Haul representative who helped me was very kind, and courteous, and professional made my experience very pleasant, and easy.

Tara Choate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bianca gorham 
Rating:
5.0

Customer did not leave a comment.

THERESA ROBINSON 
Rating:
5.0

Customer did not leave a comment.

jeffrey ortiz 
Rating:
5.0

Customer did not leave a comment.

Helen Routhier 
Rating:
5.0

Customer did not leave a comment.

ilsa ferrer 
Rating:
5.0

Customer did not leave a comment.

Arthur Jackson 
Rating:
5.0

Excellent

Jose Corujo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Bruneau 
Rating:
5.0

Dat and Tyrese and Patrickand many other staff I had encountered over past years ah e been utterly professional and helpful.

Susan Donahue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Qvarnstrom 
Rating:
5.0

Customer did not leave a comment.

Luis Hernandez 
Rating:
5.0

Customer did not leave a comment.

Irma Ortiz 
Rating:
5.0

Customer did not leave a comment.

DENNIS DOUCETTE  |  Overall Experience 
Rating:
5.0

Well greeted and experienced staff.

Walt jackson 
Rating:
5.0

Is good,place for move with you,have a nice

juan colon 
Rating:
4.0

Keep the vehicle clean before giving them out, I had dog hair all over the seats, pretty disgusting

Paul Jeudy 
Rating:
5.0

Customer did not leave a comment.

MYRON CALLENDER 
Rating:
3.0

Customer did not leave a comment.

christian bobrek 
Rating:
5.0

Customer did not leave a comment.

Carmen Esquilin 
Rating:
5.0

Excellent Service. In and out in no time. Equipment was clean and ready to go. Thank You!

RENE LAJEUNESSE 
Rating:
5.0

Customer did not leave a comment.

jaime rosa 
Rating:
5.0

Thank you for helping us it was nice service 🙏🙏

Adelphine Simon  |  Overall Experience 
Rating:
5.0

Actually a very smooth process...

candyce torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Jackson 
Rating:
5.0

Very happy with the customer service and knowledge here at this facility.

Alexis Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhichard Barth 
Rating:
5.0

Customer did not leave a comment.

Walter Such 
Rating:
5.0

Customer did not leave a comment.

Mark Belding 
Rating:
5.0

Customer did not leave a comment.

Stephen Kuhn 
Rating:
5.0

Customer did not leave a comment.

patti stallworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Snow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maritza Santiago  |  First Impressions 
Rating:
5.0

Thanks to Tyrese at Birney Ave in Springfield ma for such a good customer service

MIchely Acevedo  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and pleasant. I rented the unit to store my kid’s dorm stuff over summer break. Would definitely recommend the facility.

stephen faris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Medina  |  Online Move In 
Rating:
5.0

Uhaul compani good excelente staff the Best

Wilfredo Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rogelle Thompson  |  Overall Experience 
Rating:
5.0

If never needed I will definitely use again

Christina Stevenson  |  Overall Experience 
Rating:
4.0

I did experience one of the break ins, and matter was resolved swiftly and did not have any loss!

Elizabeth Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO BRITO MARIZAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Granado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bianca gorham  |  First Impressions 
Rating:
5.0

Adel fue una empleada con mucha educación y preparación para atender a una persona, tube una buena información y responsabilidad para la atención al cliente fue excelente

Nelly Zapata  |  Overall Experience 
Rating:
5.0

The young man that cleans the place does a fantastic job. Looks great and smells nice. The guys that work the main desk are like talking to family by being very honest and helpful. What a wonderful world we would have if all companies had an outstanding crew and caring crew like these men. Well done, gentlemen.

DENNIS DOUCETTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alysha Pabon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail Sierra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesenia rolon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Colucci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fendra Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos Santos  |  Overall Experience 
Rating:
5.0

The experience was wonderful! The staff member assisting me was friendly, personable, and professional. I am glad we used this facility.

Partners For Community  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Rodriguez Vazquez  |  First Impressions 
Rating:
5.0

Great staff always very helpful and friendly. Perfect location and storage facility very clean and well lit. Thank you for the service

Carmen Alicea  |  Overall Experience 
Rating:
5.0

Great customer service..

Maria Osorio-Navarro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER RODRIGUEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cristin Pikul  |  Online Move In 
Rating:
5.0

I Love that anytime I need a truck or storage, you are always there.

lisa cordero  |  Overall Experience 
Rating:
5.0

Excellent customer service. Storage unit c k Ean and spacious. Thank yiu

Carmen Alicea  |  First Impressions 
Rating:
5.0

Gracias todos muy amables

israel sitiriche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alesia Days  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIZAIDA Navarro CURET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nichelle daniels  |  First Impressions 
Rating:
5.0

Your manager and staff was very helpful and accommodating! Thank you so much.

KAISHA FRANCISCO  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmen rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermari Pagan Rodriguez  |  Overall Experience 
Rating:
1.0

Ahy roban y después los dueños no se asen responsable por lo que te robaron no es bueno ese lugar NO LO RECOMIENDO 😡😡

ANTONIA DIAZ REYES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myrna Leiper  |  Overall Experience 
Rating:
5.0

Very clean, staff is very accommodating and friendly. Temp is good, humidity is low. I stored delicate items that were safe and secure. I would use again.

james cavallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jermari Pagan Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcus perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza Melendez  |  First Impressions 
Rating:
4.0

The staff thought I dealt with to make my reservations and to come in and pay for my unit and my truck were absolutely fantastic and very very helpful very nice place I would recommend it to my friends and family

Kim Barrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Dobbins  |  First Impressions 
Rating:
3.0

1. Didn't like that there is proration when leaving the unit early. 2. Not a fan of the flooring. Makes it more difficult to move items in and out of the storage facility in a much easier and speedier process. Other than that, everything else was satisfactory.

Orlando Cruz  |  Overall Experience 
Rating:
5.0

Gracias por su service 🙂👍

joana sarabaez  |  Overall Experience 
Rating:
5.0

Josue was very nice and he explained everything with patience. Thank you to him.

LIZAIDA Navarro CURET  |  First Impressions 
Rating:
1.0

asked for a ground level with easy access since i'm old man and everytime i got sent to a location the unit wasn't where they promised so i was basicly lied to and got units up on second and third floors when promised a ground level. not happy with treatment i received at all.

Michael Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

atara owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cesar rivera  |  First Impressions 
Rating:
1.0

Reserved a 10X10 unit online. When I arrived they stated they did not have the unit available. After spending about an hour going back and forth trying to rent another unit because the associate stated this was his first time processing a rental I was then told the new unit I was given was outside rather than inside as I had originally requested. Then I asked to cancel my new order and he had to call his manager to help him as he didn’t know how to do that either. Wasted over an hour through this process and still have no unit. I also have to wait 3 business days to get my money back. I will never recommend or return to this Uhaul as a customer.

RYAN DOUGLAS  |  First Impressions 
Rating:
5.0

Muy bien la tensión me gusto trataron bien

Pedro Solis  |  First Impressions 
Rating:
5.0

Excellent costumer service

David Sanchez  |  First Impressions 
Rating:
4.0

Our service rep Josue was excellent showed us the storage areas took time with us So patient

Theresa Fathi-Ahmed  |  First Impressions 
Rating:
4.0

Associate there was helpful and assisted us with a scheduling problem after a long week on the road

dave frederick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra Lozada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aisha williams  |  First Impressions 
Rating:
5.0

my only concern was at the end . with just paying the month five days prior to moving out . it would have been nice to receive a percentage of the monthly payment back. but other than that my stuff was like i left it thank you .

JOHN GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal detres  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michelle Feliciano  |  Overall Experience 
Rating:
5.0

The gentlemen behind the counter were very helpful and friendly.

David Engelbrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rolando Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Otero  |  First Impressions 
Rating:
3.0

I’m still waiting to be reimbursed 😏😏😏

Rochelle Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angie ruiz  |  Overall Experience 
Rating:
5.0

Dta was. Very helpful

George Terrell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Szmania  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felix thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILIA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Service person at the desk was very nice and personable!

David Engelbrecht  |  First Impressions 
Rating:
5.0

I love it and will recommend to friends and family in the future your workers are so friendly and nice and i really appreciate then thank you

ARACELIS ESCOBAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arrelia james  |  Overall Experience 
Rating:
5.0

The guy that was there yesterday is the coolest! Always giving a warm welcome and there to help out with whatever you need! Thanks!!! :)

Milena Colon  |  Overall Experience 
Rating:
5.0

Excellent customer service; attentive, efficient, and on point. I was in and out in less than 15 minutes.

John Perez Berroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Galloza Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Keck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OFELIA GIRON  |  First Impressions 
Rating:
5.0

I recommend my brother johnny Rivera

Elsa Rivera  |  Overall Experience 
Rating:
5.0

All aspects of the rental were excellent..

lillian Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Marcyoniak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adrianette Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Omar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Rodriguez  |  Overall Experience 
Rating:
5.0

very happy with the service

Heriberto Cruz  |  First Impressions 
Rating:
5.0

Great facility. Very well managed. :)

Heather Monoc  |  Overall Experience 
Rating:
5.0

Excellent customer service

wilfredo vasquez  |  Overall Experience 
Rating:
5.0

Thank you!

ingrid ingram  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruben Marquez  |  Online Move In 
Rating:
5.0

This facility was always clean and well kept. Staff was always pleasant and helpful. I definitely will recommend this facility

Thura Green  |  Overall Experience 
Rating:
5.0

Staff were very professional and helpful. A+ for service.

Nancy Reiche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maximillian Nieves-Roque  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessenia Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Gomez-ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica irizarry  |  Overall Experience 
Rating:
5.0

I don't ever give 5 stars but great place very clean employee's where helpful

Manuel Baez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Gray  |  First Impressions 
Rating:
5.0

Keep doing a great job. Thank you guys for being courteous.

ocles Suarez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakeisha Jones  |  Overall Experience 
Rating:
5.0

Great experience at Birnie Ave U-Haul!

Kerry Koerner  |  Overall Experience 
Rating:
5.0

Dat was helpful both on phone and at facility!

Susan Donahue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS PEREZ  |  Overall Experience 
Rating:
5.0

Muy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Gracias

sonia ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD ENGELBRECHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENISSA AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isael reyes  |  First Impressions 
Rating:
5.0

I would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.

Bailee Yaeger  |  Overall Experience 
Rating:
3.0

The facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100% full.

Nicholas Buckley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

belinda oriol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane Bird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Edwards  |  Overall Experience 
Rating:
5.0

Great service very helpful and was able to translate from English to Spanish very helpful

Betsy Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Bushey  |  Overall Experience 
Rating:
5.0

The staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayed

ERNESTINA BURGOS  |  Overall Experience 
Rating:
5.0

Muy eficiente

Ivette Bernard  |  Overall Experience 
Rating:
5.0

Well operated and very friendly employees

William Penkala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arrelia james  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulaima Rivera-Bayron  |  Overall Experience 
Rating:
5.0

The staff was helpful!

Dante Childress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carly Walsh  |  Overall Experience 
Rating:
5.0

The Information was clear and the place was clean and customer service were polite

Matilde Oriol  |  Online Move In 
Rating:
5.0

None

Jesus rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakiyah Edwards  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mervis Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer tetreault  |  Overall Experience 
Rating:
5.0

I was very please with your service.

Martin Davila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Bushey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yashira colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Rosado  |  First Impressions 
Rating:
4.0

Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.

FANCHON HOOKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith Brown  |  Overall Experience 
Rating:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.

Zackqueline Wallace  |  First Impressions 
Rating:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.

Zackqueline Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Madera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa valentin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lydia Rodriguez  |  First Impressions 
Rating:
5.0

Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.

anthony pellegrino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aidalis arroyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Robles  |  Overall Experience 
Rating:
5.0

Top notch. Convenient ,secure. I would recommend.

Noel Densmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Resto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viktoria Sera  |  Overall Experience 
Rating:
4.0

Josue was helpful and attentive. This experience was better than we expected! Many thanks!

Mary Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazzmina Abreu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom gorman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Ward  |  First Impressions 
Rating:
3.0

Rats were in storage area

Taleah Smith  |  Overall Experience 
Rating:
5.0

Very patient and friendly staff

IVELISSE RIVERA-SERRANO  |  First Impressions 
Rating:
4.0

Wouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.

Joshua Dufresne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom gorman  |  First Impressions 
Rating:
3.0

Everything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruined

Yadira Baerga  |  Overall Experience 
Rating:
5.0

Just Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep it

jose vega  |  Overall Experience 
Rating:
5.0

Muy bueno y comodo

Santos Castro-Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myriam Cosme Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN FOWLER  |  First Impressions 
Rating:
5.0

The Manager and staff were helpful and amazing . They go above and beyond for you .

darrin dutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma Rodriguez  |  Overall Experience 
Rating:
5.0

El mejor

jose vega  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adelaida Santos  |  Overall Experience 
Rating:
5.0

Amazing thanks

Fernando Padin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Cora  |  Overall Experience 
Rating:
5.0

Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!

Kerry Koerner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jayla Mcduffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazzmina Abreu  |  First Impressions 
Rating:
2.0

I was so happy to have him

TONYA HAYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE TIRADO  |  Overall Experience 
Rating:
5.0

Dat was friendly and helpful

clean slate centers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Herzig  |  Overall Experience 
Rating:
3.0

I didn't like the fact that when I was in my unit organizing my things, the alarm would go off for no reason. It was very annoying. That's why I moved out.

Gail Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Brooks  |  First Impressions 
Rating:
5.0

Great tools (including boxes & labels) for packing & moving.

Mary Hunt-Oconnor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

juan torres  |  First Impressions 
Rating:
5.0

Affordable, clean, multiple options, secure. Only complaint is that the elevator should be deeper.

Allison Gagne  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Raymond Dalinsky  |  First Impressions 
Rating:
5.0

Thanks

Jazzmina Abreu  |  First Impressions 
Rating:
5.0

Thanks

Jazzmina Abreu  |  Overall Experience 
Rating:
5.0

Excellent service

david diaz  |  First Impressions 
Rating:
5.0

I would highly recommend this facility! Very clean, well lit and convenient.

james belle-isle  |  Overall Experience 
Rating:
5.0

The staff at this location are excellent a real pleasure to deal with courteous and professional

Micheal Franco  |  Overall Experience 
Rating:
5.0

Dat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.

Chris Anderson  |  First Impressions 
Rating:
5.0

The staff were professional and courteous a pleasure to deal with would recommend this facility to anyone

Micheal Franco  |  First Impressions 
Rating:
5.0

Dat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much 😁😘😁😘

regina allen  |  First Impressions 
Rating:
5.0

Thank you for your service

Madeline Martinez  |  Overall Experience 
Rating:
5.0

Good service, security, facilities... Good expirience!!! 100% Satisfactory

Elsira Nunez  |  Overall Experience 
Rating:
5.0

Great Customer Service

DJuanria johnson  |  First Impressions 
Rating:
5.0

La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

Rose Marquez  |  First Impressions 
Rating:
5.0

Excellent Service & Super Friendly

xiomara salguera  |  Overall Experience 
Rating:
5.0

Very helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯

veronica colon  |  Overall Experience 
Rating:
5.0

Thanks

gloria mejia  |  Overall Experience 
Rating:
4.0

none

Wilfredo Rivera  |  Overall Experience 
Rating:
4.0

Very please with the service

Angel Rivera  |  Overall Experience 
Rating:
5.0

Pat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. Thank you!

Lynn Benander  |  Overall Experience 
Rating:
3.0

I had to contact office several times to get receipt

Eliseo Gerena  |  Overall Experience 
No reviews have been submitted for this location.

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