Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This particular location is really awesome 👍🏾 The People are Great and the Customer Service is always Excellent!!! ☺️ No Hassle. Easy Communication @ No Guessing. XOXO ❤️ Thank You
Kimberly Bell
Rating:
4.0
I really appreciate thier customer service they are very nice and friendly i would absolutely return again thank you again
Christina Perez
Rating:
5.0
Customer did not leave a comment.
Michael Lindner
Rating:
4.0
Customer did not leave a comment.
Javier Perez
Rating:
1.0
Waiting on deposit refund
Alexander Perez
Rating:
5.0
Customer did not leave a comment.
Janet Moss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristy Torres
Rating:
5.0
Friendly and professional drivers and staff, great experience
Kristi Parrish
Rating:
5.0
The worker was very helpful
vanessa Rodriguez
Rating:
4.0
Customer did not leave a comment.
Michael Mcmillan
Rating:
5.0
Great product, would use again.
marcus Deleo
Rating:
4.0
Return guy where ok not friendly how you expect workers to be but i guess there just workers idk lol
Jonathan Romero
Rating:
2.0
Dolly was missing from uhaul truck even though I paid for it. The keys to the truck was not in the lockbox that was assigned to me.
Asiah Williams
Rating:
5.0
El manager Miguel exelete totalmente bien
VICTOR TZINTZUNGONZALEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITANN RITTER
Rating:
3.0
Good service but condition of trailer was below expectations.
GREGORY THORSON
Rating:
5.0
Manager was great set us up real quick and easy everyone else who helped us were also great overall great service
michael acosta
Rating:
5.0
Customer did not leave a comment.
Katya Diaz
Rating:
5.0
This has been a great experience for me. You doing an awesome job to make it easy for the customers thank you very much for all that you do.
Scott Metzger
Rating:
5.0
Customer did not leave a comment.
Vicente Saucedo
Rating:
5.0
Excellent service.
Ralph Bos
|
First Impressions
Rating:
5.0
It was so easy to pick up as well as to return. It was very neat and clean. The representatives were very welcoming and helpful.
cerissa Gutierrez
Rating:
5.0
My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 👍👍👍
AUSTINE NWUKE
|
Overall Experience
Rating:
5.0
We didn’t go inside this time - after hours drop off
Monica Mcgee
Rating:
1.0
When I pulled up to return equipment, I opted into self return after waiting for about 10 minutes. Saw a CSR walk out Lock eyes with me and proceed to walk to the hitch bay across the street. I was approached by several other clients needing propane asking if I worked there. I walked inside with my fiancée, to return the key. We waited for the GM to finish up on the phone to hand him the key. A new different CSR walks in and my fiancée give him a heads up that there is a few people waiting for to which he responds “OK, I don’t know, I just got here”. This location and its employees are a joke. 716058 has fallen short of my expectations.
P.s still can’t see the dang return slot that well
Hector Sanchez
Rating:
4.0
Customer did not leave a comment.
Nestor Castillo
Rating:
4.0
Customer did not leave a comment.
javier espinoza
Rating:
5.0
Customer did not leave a comment.
Reyna Santillan
|
Overall Experience
Rating:
5.0
The employ was professional, quick, excellent.
Ezequel Reveles
Rating:
5.0
Very happy with service. They were friendly fast and efficient in both pick up and return of trailer. Ty guys
jesus Lopez
Rating:
5.0
Customer did not leave a comment.
Adilene Vasquez
Rating:
5.0
Customer did not leave a comment.
Jose Molina
Rating:
5.0
NA. We really liked this store and we appreciate the service of Miguel. More power to him.
Sergio Iribe
Rating:
5.0
They had trouble with the wiring on two of the trailers but the girl that was helping me switched out the wires and got me going I really appreciated her
EDWARD VIDANA
Rating:
4.0
Customer did not leave a comment.
ARACELI PALAFOX
|
First Impressions
Rating:
4.0
The inside of the windshield was very dirty and I had to clean the inside of the windows before I could safely drive the vehicle.
Brian Kammer
Rating:
3.0
Customer did not leave a comment.
Bryan Santillan
Rating:
4.0
The staff was helpful .
Menelaos Mamoulelis
Rating:
2.0
Customer service needs to improve. Starting with when I got there and the next day I return in the trucks everyone I interacted with (different associates) all had an attitude like they didn’t want to be there. Every time I asked a question they seem to be bothered that we were asking. I really don’t think I will be coming to this U-Haul for my next move. I will do the drive even though it’s a bit farther for better customer service and people that genuinely care for the customer.
Raquel Lafaurie
Rating:
5.0
Customer did not leave a comment.
Ruben Garcia
Rating:
5.0
Very nice people who work there and efficiently fast everything as promised .
Cecelia Alonzo
Rating:
5.0
Our experience with Uhaul was excellent. Start to finish every person was friendly and helpful. Uhaul made our out of state move seamless!
Alyssa Frazier
Rating:
4.0
Customer did not leave a comment.
Rolando Rosario
Rating:
5.0
Customer did not leave a comment.
Bea Shaffer
Rating:
5.0
Customer did not leave a comment.
ali judeid
Rating:
3.0
I have not received my remaining balance for returning the truck
richard davidson
Rating:
4.0
Customer did not leave a comment.
Robert Lee
Rating:
5.0
Thank You
Gerardo Arellano
Rating:
5.0
Customer did not leave a comment.
Ariana Amaya
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marco Borja
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Crystal Irving
|
First Impressions
Rating:
5.0
Very easy. Courteous staff. Affordable prices.
MARK ENGLEMAN
Rating:
5.0
Customer did not leave a comment.
Tamiko Pearson
Rating:
4.0
I thought it was great that I could return it at a location closer to home
Jeffry Newton
Rating:
5.0
Customer did not leave a comment.
Ernestina Villegas
Rating:
4.0
Billing is very confusing - instead of billing incrementally I rather pay all at once and done with it.
gerard harris
Rating:
5.0
Customer did not leave a comment.
Joe Casares
Rating:
3.0
Customer did not leave a comment.
Michael danko
Rating:
2.0
Trailer was returned, but not checked in by staff. Had to make multiple phone calls and provide photographic evidence of the return to reverse erroneous charges.
Joshua Peterson
Rating:
5.0
Customer did not leave a comment.
BRITTNEY GRAYS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesus Perez
Rating:
5.0
Great
Teresa Rodela
Rating:
5.0
The trucks are great but they do take a lot to put the gas back to where it was when I got it $40 to get it back to 1/8 of a tank but over all it was great
Marleni Daniali
Rating:
5.0
Customer did not leave a comment.
Danny Mejia
Rating:
5.0
The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.
Justin Smith
|
First Impressions
Rating:
5.0
Delivery driver was EXCELLENT
Rebekah Ackerman
Rating:
5.0
Customer did not leave a comment.
Engels Bonilla
Rating:
5.0
The facility and staff were all excellent, thanks for a great experience!
Mark Landis
|
Overall Experience
Rating:
5.0
Angel was so nice and helpful. The truck was new. That location was clean and nice. Very good experience.
MARY HOLDER
Rating:
5.0
N/A
clifford rote
Rating:
5.0
Customer did not leave a comment.
Humberto Rodriguez
Rating:
5.0
Customer did not leave a comment.
Marcine Spinks
Rating:
5.0
Great
abdul abdullah
|
First Impressions
Rating:
5.0
I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly
albert wright
|
Overall Experience
Rating:
5.0
Exelente atención de los muchachos que ahí trabajan
Ceferino Flores
Rating:
2.0
Loading dock is very difficult to load or unload.
Darryl Watkins
Rating:
5.0
Customer did not leave a comment.
Raul Martinez
Rating:
5.0
Customer did not leave a comment.
Tamara Redmann
Rating:
4.0
Customer did not leave a comment.
Jeffrey Mullenax
Rating:
5.0
Customer did not leave a comment.
Homer Munoz
Rating:
5.0
All good
Hector Garcia
Rating:
4.0
The receiving employee was kind and informed. Made it quick and easy.
Mark Morales
Rating:
4.0
Customer did not leave a comment.
Paul Medema
Rating:
3.0
I think there should be more lighting for the downstairs unit that I just transferred to.
Aurora Figueroa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ramon romo
Rating:
1.0
Terrible customer service at this location. Lazy people working there. I had a few questions and the girl working there just kept saying "look at the app everything you need to know is on there."
She could have answered the questions since i didn't have the app on my phone.
They couldn't even explain the process of the rental.
They didn't have the dolly I requested available there, i don't know why they have it on the website that they do.
The Uhaul had no gas in it, it was on Empty.
The truck was clean, it had a couple of dents on it but overall it drove well.
Adriana Chavez
Rating:
5.0
Customer did not leave a comment.
Agustin Suarez
|
Overall Experience
Rating:
5.0
Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.
suresh tekade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ana luna
Rating:
5.0
Customer did not leave a comment.
AMADA ROBITAILLE
Rating:
5.0
I appreciated that all crew had uniforms, not like some other renters. A professional look no doubt.
The young lady that negotiated paperwork and physically disconnected car hauler trailer was awesome.
yumi lawton
Rating:
5.0
Great location, everything went well.
John Wall
Rating:
5.0
I had reserved about 3 weeks ahead they called me to pick it up in Fontana ca. Then tell me they don't have a trailer for me so they found one in san bernardino. But overall it was good
GEORGE ROBLES
Rating:
5.0
2 employees were very professional and helpful. Thanks everybody!
RYAN JAYMES ESLAVA
Rating:
5.0
Customer did not leave a comment.
dionie marquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tumua sialoi
Rating:
3.0
The UHaul app is not compatible to reservations using a corporate credit card doesn't accept a company name, but then makes the driver himself responsible. It also didn't retain information provided. I found it quite lacking.
Eric Urquiza
Rating:
5.0
The "D" street location in San Bernardino is the best! They are professional and efficient. I referred someone the same day I received services and they thought the service was great too!
VIRGINIA WRIGHT
Rating:
3.0
Customer did not leave a comment.
Rosalinda Tinoco
Rating:
5.0
Customer did not leave a comment.
Juanita Peterson
Rating:
5.0
Customer did not leave a comment.
Ixtlacihuatl Paladin
Rating:
5.0
Everyone was great
maurice mushatte
Rating:
5.0
Have coffee in the morning. That be nice
Arnold Payne
Rating:
5.0
Victorville U-Haul office very rude and disrespectful .
robert robins
Rating:
4.0
Customer did not leave a comment.
Barry Branch
Rating:
5.0
Customer did not leave a comment.
Jose Dominguez
Rating:
1.0
There was one person helping 10 people when I first arrived. The internet was the issue, and customers stormed off.
Dropping off the trailer I couldn’t find anyone. Then I was told by a fellow customer to drop off across the street. I unhooked the trailer and left it in the lot. Went back to tell some one and found a person with a U-Haul shirt but stated didn’t work at this location.
I will not recommend this place nor go back.
conrad peguero
Rating:
3.0
I was happy with the service on D street they were very helpful and nice they help me out a lot thanks uhaul on D street
Mary Washington
Rating:
5.0
Customer did not leave a comment.
CESAR NARANJO
Rating:
4.0
None
INGER SIMMONS
Rating:
5.0
It would be nice to have some type of elevator or something to take things to the second floor
Edith Valentines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Li-Yung Wang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen Hollins
|
First Impressions
Rating:
5.0
Good job
George Lewis
Rating:
4.0
We have no complaints.
Sharon Cutts
Rating:
2.0
My mileage was less than 40 miles, I was charged for 60. I was told there would be a discount for adding extra gas, there was none. I rented a utility dolly, there was none and I was given an appliance Dolly. There was no loading ramp. The driving seat did not adjust C (it was stuck and employee had to force move the seat). I’ve rented her before and had a positive experience however this rental was less than satisfactory and a rip off. I am still waiting for manager to return my call regarding incorrect invoice.
Johanna Regalado
Rating:
5.0
Customer did not leave a comment.
Beth Sandberg
Rating:
5.0
Customer did not leave a comment.
Beth Sandberg
Rating:
5.0
Customer did not leave a comment.
Gilbert Meza
Rating:
5.0
Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me
Kristina Kerswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catrina Tucker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Taunya Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Brooks
|
First Impressions
Rating:
4.0
I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.
Dawn Litchfield
|
Overall Experience
Rating:
1.0
The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous
Rickesha Williams
|
First Impressions
Rating:
5.0
I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you
Stacey Glover
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Edith Valentines
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Akai Carraway
|
Online Move In
Rating:
5.0
I love the app and wallet feature.
Maria Lopez
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Destiny Smith
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jayon Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fiona Lien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina Kerswell
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda Therrien
|
Overall Experience
Rating:
1.0
Charged me after I checked out. Had a bank over draft fee.
Leslie James
|
Overall Experience
Rating:
1.0
Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.
DeJannae Turner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRUNO RAMIREZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian Contaoi
|
Online Move In
Rating:
5.0
Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it’s hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.
MARY RICHARDSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corderrius White
|
Online Move In
Rating:
1.0
i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.
Ciairra Riley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vaughn Banks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janet ramirez
|
First Impressions
Rating:
5.0
First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽
ERLANDA SMITH
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kayleen Duran
|
Overall Experience
Rating:
4.0
Rental & Storage is Great at U-Haul!
Gustavo Barrera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Whitaker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffany murphy
|
Overall Experience
Rating:
5.0
Scary area but the staff is really friendly and helped me out right away so felt at ease.
Myrna Morales
|
First Impressions
Rating:
5.0
The staff at this location were awesome. All of them should be like this one.
Adella Ybarra
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Yglesias
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brayli Schmitzer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chrishawnda Austin
|
First Impressions
Rating:
5.0
Thank you for keeping up with your Commitment to provide excellent service .
Tiffany Jenkins
|
Overall Experience
Rating:
5.0
I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you
Anjeanette Oates
|
Overall Experience
Rating:
5.0
This U-Haul storage facility always the best from Jesus GM, to all the staff. Thank you
Clifton Lee
|
Overall Experience
Rating:
5.0
I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.
Doreena Guillen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Samuel
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennette Craft
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brenda Trapero
|
Overall Experience
Rating:
5.0
Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!
KRISTINA STONE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Medway
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brenda Trapero
|
First Impressions
Rating:
4.0
I didn't store anything there the unit was smaller than expected
Angela Erickson
|
Online Move In
Rating:
3.0
I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.
Dennis Foley
|
Overall Experience
Rating:
5.0
Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.
Randy Field
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Johnson
|
Overall Experience
Rating:
5.0
One of the workers was very helpful and very nice.
Bertin MorenoYanez
|
Overall Experience
Rating:
4.0
I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton
VERY UPSET.,!
LEO AVALOS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Orson Thompson
|
Overall Experience
Rating:
5.0
Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.
Henrietta cuellar
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Osarieme Ogiamien
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUSTIN KO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyrell Jordan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maisha omoruyi
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sarah bullard
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Milo Ware
|
Overall Experience
Rating:
5.0
Thank you, Front desk employee help me with all I need.
Eko Sadewo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Hawkins
|
Overall Experience
Rating:
5.0
Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.
Scott Robbins
|
First Impressions
Rating:
3.0
The storage gave my furniture roaches that I did not have before
DeNeal Dooling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya Tuell
|
First Impressions
Rating:
5.0
N/A
RASAQ babajide
|
Overall Experience
Rating:
5.0
Thanks for the help
Sherry Brown
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
MANUEL GONZALEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Calhoun
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda Calhoun
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amy Bellah
|
Online Move In
Rating:
4.0
Access not so easy
Michael McGee
|
Overall Experience
Rating:
3.0
Just cuz no elevator
valerie padilla
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE AVILA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LaMonica Rowles
|
Overall Experience
Rating:
5.0
I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office
Linda Brown
|
Overall Experience
Rating:
4.0
Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..
JAMES GONZALES
|
Overall Experience
Rating:
4.0
The staff was very helpful and friendly. Great customer service
khadija shah
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christine Fuentes
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Yolanda Pasillas
|
First Impressions
Rating:
4.0
It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.
Cesar Sierra
|
Overall Experience
Rating:
4.0
The staff was professional and friendly. They explained the storage process well and asked if I had questions.
MARY RICHARDSON
|
First Impressions
Rating:
5.0
Nice trucks great staff
Juan Hernandez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donnie Whitley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stacey Lopez
|
First Impressions
Rating:
5.0
Good service
richard lively
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith Hooper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael Veloz
|
Online Move In
Rating:
5.0
Thank you Jesus
Jewell Diaz
|
Overall Experience
Rating:
5.0
THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL
Debra Nolen
|
Online Move In
Rating:
3.0
My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.
Penny Moss
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clifton Lee
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christopher Walden
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua Mendez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Winton
|
First Impressions
Rating:
5.0
I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!
JAMIE WEBER
|
Overall Experience
Rating:
5.0
I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.
ROSS MCFANN
|
First Impressions
Rating:
5.0
Overall satisfied with the unit
HEATHER DAVIS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dandre Davis
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Roy Muhammad
|
First Impressions
Rating:
5.0
N/A
RASAQ babajide
|
First Impressions
Rating:
5.0
I've done business with U-Haul for years. The staff members has always had the most professional skills.
Clifton Lee
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dora Sabala
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anjeanette Oates
|
First Impressions
Rating:
5.0
The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept
Tarry Council
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jevita Webster
|
Overall Experience
Rating:
5.0
All the workers including the general manager were nice and helpful.
Bertin Moreno Yanez
|
Overall Experience
Rating:
5.0
N/A
Pete Page
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emilio Rizzo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katilyn Johnson
|
Overall Experience
Rating:
5.0
Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables
Adriana Rivera
|
Overall Experience
Rating:
5.0
I would Use their facility whenever I need a U-Haul great service
Eric Spencer
|
Overall Experience
Rating:
3.0
Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices
Yolanda Pinedo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robin scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catheline Jaramillo
|
First Impressions
Rating:
1.0
I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.
Eugene Osko
|
Online Move In
Rating:
5.0
The facility was great your staff was great I think I'm going to like keeping my stuff there.
Henrietta cuellar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Rodarte
|
Overall Experience
Rating:
4.0
The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10!
However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I’m so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.
Idara Udo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alejandra Perez
|
First Impressions
Rating:
2.0
Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor
Christina Godinez
|
Online Move In
Rating:
5.0
Operation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.
Mack Talley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
miguel Paredes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danisha Jackson
|
Online Move In
Rating:
5.0
This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.
ROY CHARRAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis Santiago
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony Ditta
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RESHONA BENJAMIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARLENE SHELDEN
|
Overall Experience
Rating:
5.0
You guys always come through
RASHI DOSTER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kia price
|
Overall Experience
Rating:
5.0
Thank you. Employees were always professional, polite, and helpful.
Joy Douglass
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeanette Romero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonny Munoz
|
Overall Experience
Rating:
1.0
Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.
Don Towns Jr
|
Overall Experience
Rating:
5.0
Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot
Lashondra Nicole lewis
|
Overall Experience
Rating:
4.0
Jesus was great tons of help finding a storage that worked for us. Very friendly
MICHAEL SANCHEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony frazier
|
First Impressions
Rating:
5.0
Customer service was great yesterday. Ty Nannia.
cindy rodriguez
|
First Impressions
Rating:
3.0
I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore
Courtesy and professional are the staff, which I like and friendly with respect is a plus for me
I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it
Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage
Betty Rochelle
|
First Impressions
Rating:
5.0
I've used storage off and on for decades, this was the best storage places ever!
Arthur Anderson
|
Overall Experience
Rating:
5.0
I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.
eva horridgedubief
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Billy Armstrong
|
Overall Experience
Rating:
1.0
There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around
Laura Urquiza
|
First Impressions
Rating:
5.0
Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.
Maribel Elepano
|
First Impressions
Rating:
5.0
The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff
Marie Garcia
|
First Impressions
Rating:
5.0
The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience
roblynn anderson
|
Overall Experience
Rating:
5.0
N/A
Billy Armstrong
|
Overall Experience
Rating:
1.0
The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.
Alejandro Sanchez
|
First Impressions
Rating:
5.0
Everything was explained perfectly,definitely will rent again from location
Malika Abdul zahir
|
First Impressions
Rating:
5.0
...
Jennifer L Powers
|
First Impressions
Rating:
5.0
Very good customer service
cutrenia sharp jones
|
First Impressions
Rating:
1.0
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.
kyle baughman
|
Overall Experience
Rating:
5.0
I used the U Box containers and was very pleased as to the service I received from this location.
Robert Miller
|
Overall Experience
Rating:
5.0
Did uboxes, they brought to my home. cant complain.
Mohammed Siddiqui
|
Overall Experience
Rating:
5.0
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci
Michael Magdaleno
|
Overall Experience
Rating:
5.0
Always a pleasure doing business with U-haul.
Abimbola Maseyi
|
Overall Experience
Rating:
5.0
Very helpful, thank you!
Denise Kruckenberg
|
Overall Experience
Rating:
5.0
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.
Elaine Penland
|
Overall Experience
Rating:
3.0
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles.
First day letter grade D, Second day A (I ordered two pods)
Bruce Jacobson
|
Overall Experience
Rating:
5.0
Excellent customer service!
Michelle Siner
|
Overall Experience
Rating:
4.0
Fare customer service
RAYMOND AYERS
|
First Impressions
Rating:
5.0
Very kind and helpful
KeVonne Spaulding
|
First Impressions
Rating:
5.0
Jesus was more than nice.
cara brown
|
Overall Experience
Rating:
3.0
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow
TERRI JAMES
|
Overall Experience
Rating:
5.0
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.
Barbara Reynolds
|
Overall Experience
Rating:
1.0
It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.
sean scott
|
Overall Experience
Rating:
4.0
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build
VANESSA SILIEZAR
|
Overall Experience
Rating:
5.0
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf
DEBRA SMITHSIMMONS
|
Overall Experience
Rating:
5.0
Very helpful and friendly
Stephen Beck
|
Overall Experience
Rating:
3.0
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.
Terry Jones
|
Overall Experience
Rating:
5.0
The price was right.
Russell Fetter
|
Overall Experience
Rating:
5.0
Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations
Ebony Washington
|
Reservation
Rating:
3.0
fine
Francesco Pancaldi
|
Overall Experience
Rating:
5.0
Did not go inside the facility! All business was by phone!
Julia McCarthy
|
Overall Experience
Rating:
4.0
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.
TONY FAUSTO
|
Overall Experience
Rating:
3.0
The rates changed on me three time during my rental $5.00 a month more each time
GLORIA FERNANDEZ
|
Overall Experience
Rating:
5.0
Staff are very helpful and friendly!
Sally Beavan
|
Overall Experience
Rating:
5.0
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig