Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

3,237 reviews

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604
(W Of Broad St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Steven Gonzalez 
Rating:
5.0

Actually I was totally satisfied with the service, the associate was courteous and she helped me in deciding which truck was a better fit for my needs. Thank you 😊

Dionne Powell 
Rating:
5.0

Customer did not leave a comment.

Adrienne Woods 
Rating:
5.0

Friendly, staff nice and quite pleasant

Vanessa Draine  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robbie Hayes 
Rating:
3.0

Customer did not leave a comment.

Stephanie McQueen  |  Overall Experience 
Rating:
5.0

CSR representative was very professional and very helpful and friendly need more like her....

kemmit preston 
Rating:
5.0

Customer did not leave a comment.

Peter Kicha 
Rating:
5.0

The associate was very thorough although she was working by herself and working three or four of us at one time everything still came out completed and accurate

Claudia Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUQUANDA JONES 
Rating:
5.0

Customer did not leave a comment.

Danielle Smith 
Rating:
3.0

We did not receive the hand trucks we ordered with our rental and we picked up via mobile app so it impacted our move. I was told I’d get a code the night before my pickup however I did not! I made the reservation and had to call back 2 times as the truck was showing at a different location.

Beth Birge 
Rating:
5.0

Customer did not leave a comment.

Katina Perry 
Rating:
3.0

Customer did not leave a comment.

Karen Fabio 
Rating:
5.0

Customer did not leave a comment.

Willie Mcmullen 
Rating:
5.0

Customer did not leave a comment.

MICHELE KIMBROUGH 
Rating:
5.0

Above and beyond service

JACK JOKUMSEN 
Rating:
5.0

Staff was very nice well shop again there

belinda norwood 
Rating:
5.0

Customer did not leave a comment.

Gregory Johnson 
Rating:
5.0

The truck had a strong SMOKE sense in it! It was horrible

Lannie Shearls 
Rating:
4.0

Customer did not leave a comment.

James Trehern 
Rating:
5.0

not sure if tow vehicle used [GMC Denali] or equipment - but electric brake appeared to not be working

John Sophocleus 
Rating:
5.0

Customer did not leave a comment.

Michelle Thornton 
Rating:
5.0

Customer did not leave a comment.

Andrew Har 
Rating:
1.0

They charged me for bring the truck back on the same amount of fuel I got the truck on I was very confused but the people had attitude and very rude

Tahji Webster 
Rating:
5.0

Customer did not leave a comment.

JACK JOKUMSEN 
Rating:
5.0

My reservation agent was very friendly and welcoming. She made my rental experience very pleasant

Ziakashanti Lewis 
Rating:
4.0

When reserve a 20’ truck you would expect to get that and not a 26’ truck that cost more in gas and beats you on each bump

Robert Boerner 
Rating:
1.0

The storage building are old and difficult to maneuver through. If you have large furniture, there are no elevators or lifts to assist only stairs. The facility was clean and the staff was exceptionally nice and helpful, however the storage building are just old and outdated.

Kerslyn Jones  |  Overall Experience 
Rating:
5.0

My favorite location. Always fast and professional.

April Livingston 
Rating:
4.0

Customer did not leave a comment.

SARAH BOGAN  |  Overall Experience 
Rating:
5.0

Great customer service and.

ANTANETRA HARRISON 
Rating:
5.0

Customer did not leave a comment.

Lavada Pearson  |  Overall Experience 
Rating:
5.0

very friendly

VIRGINIA LOCK  |  Overall Experience 
Rating:
5.0

Excellent customer service and support

Kendrick Perkins 
Rating:
4.0

Thank you

CHARLES TOCA 
Rating:
5.0

They run a tight store. If every UHAUL ran like this - the competition would not exist.

Murphy Bishop 
Rating:
3.0

Customer did not leave a comment.

Dennis Ahrens Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant Black 
Rating:
4.0

This place is a great one to rent at the staff is very helpful I only had one experience with one worker whom was so busy she didn’t properly check us out!!! Other than that I will recommend and also return to the select one again

Chrissy Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Fossett 
Rating:
4.0

Lauren was very friendly and helpful. My concern is that my storage unit 101, has a flimsy hollow interior door and a latch lock that can be unscrewed while locked with the lock provided. A sturdy, exterior door, with a more sturdy lock will allow me to leave my items there beyond the 30 day free period.

Alex Adams  |  First Impressions 
Rating:
5.0

Todo estuvo perfecto, buen trato y rapidez

Alexi Perez Blanco 
Rating:
5.0

Customer did not leave a comment.

RENISHIA FRANKS 
Rating:
4.0

No comments.

OSCAR GARIDO 
Rating:
3.0

Not sure what u can do for the next customer. However Ya'll charged my debit card twice making me overdraft my account

Florence Todd 
Rating:
5.0

Everything was good 👍🏾

CHERRIE ENLERS 
Rating:
5.0

Message on dash about Driver rear light. Also keep telling me in need of oil change . I was just afraid of being stopped by the police. And van run hot or break down due to oil issues. Other than that I was able accomplish my mission. Thank you 🙏🏼

Chrystal Smith 
Rating:
5.0

More trucks for availability

Daniel Sheldon 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER NICOLSON 
Rating:
5.0

Customer did not leave a comment.

Roxane Loehmann 
Rating:
5.0

Customer did not leave a comment.

Tina Francis 
Rating:
4.0

I was greeted on arrival and there was no delay in beginning the installation of the receiver for my hitch. The waiting accommodations were comfortable but some coffee would have been a nice perk. The receiver was installed in the expected time. I was disappointed that the wiring harness I had ordered was "not available" and a lesser quality one was substituted . I was not made aware of the substitution until I checked out.

Charles Holman 
Rating:
5.0

Customer did not leave a comment.

Tijuana Timmons 
Rating:
5.0

Customer did not leave a comment.

WILLIE WEST 
Rating:
5.0

Customer did not leave a comment.

Demetrius Powe 
Rating:
5.0

Customer did not leave a comment.

Terrell Williams 
Rating:
5.0

Told them about the light so they could fix it

John McNaughton 
Rating:
4.0

Gabriel was very polite and professional.

Jacob Hardin 
Rating:
5.0

Customer did not leave a comment.

Louis Fornarotto 
Rating:
5.0

Customer did not leave a comment.

Stormy Taylor 
Rating:
5.0

Customer did not leave a comment.

James Tunnell 
Rating:
4.0

Customer did not leave a comment.

Terry COMBS 
Rating:
5.0

My experience was pleasant

Michelle Williams 
Rating:
5.0

Customer did not leave a comment.

Jermaine West 
Rating:
3.0

I was told just to drop the keys in the drop box due the truck getting gas. Neither associate looked anything up. I received an email with the charge for another day.

`Gage Brandy 
Rating:
1.0

I was lied on I dropped the vehicle off way ahead of time they still charged me for another day and I have proof I took a picture that’s stealing will be writing the BBB

Jasmine Paige 
Rating:
3.0

Customer did not leave a comment.

BRYAN WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK JOKUMSEN 
Rating:
5.0

Customer did not leave a comment.

Peter Burns 
Rating:
5.0

Customer did not leave a comment.

LATASHA JAMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIERRA WHITE 
Rating:
5.0

Customer did not leave a comment.

Kevin Anderson 
Rating:
5.0

Customer did not leave a comment.

Timothy Hart 
Rating:
5.0

Customer did not leave a comment.

Leslie Pugh  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cheyenne Merery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brad robertson 
Rating:
5.0

Keep the good work up

Christopher Evans 
Rating:
4.0

You charged me for s full month rental on 3 boxes just 1 day before delivering those boxes to me to empty. Just 1 day and you charged me $85 per box for 3 boxes. That was just wrong

Tracye Craven 
Rating:
5.0

Customer did not leave a comment.

Kim Davis 
Rating:
5.0

Nothing. It was perfect.

Ronald Warren 
Rating:
5.0

Customer did not leave a comment.

larry turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh Jennings 
Rating:
1.0

Rude , and no communication skill what’s so ever

Camran Harris 
Rating:
5.0

Customer did not leave a comment.

Amy McGowan 
Rating:
5.0

Customer did not leave a comment.

charles storrs 
Rating:
5.0

Customer did not leave a comment.

Kay E Hollingsworth 
Rating:
5.0

I like the location because it’s close to our office.

Ron Barrett 
Rating:
5.0

Customer did not leave a comment.

Sheree Wiley 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY Optholt 
Rating:
4.0

Customer did not leave a comment.

charles storrs 
Rating:
1.0

Customer did not leave a comment.

Devan Salter 
Rating:
5.0

Everything was absolutely perfect!

Mary Young 
Rating:
5.0

Customer did not leave a comment.

JEROME STUCKEY 
Rating:
5.0

Customer did not leave a comment.

Carolyn Allen 
Rating:
4.0

Customer did not leave a comment.

Beverly Carden 
Rating:
5.0

Overall a good experience. It didn't have straps, blankets, or

Edward Denton 
Rating:
5.0

The staff was very friendly and worked very prompt to assist customers.

liberada Matthews 
Rating:
4.0

Customer did not leave a comment.

Lisa Teggart 
Rating:
5.0

Very easy to work with. Pleased with everything.

KENNETH BOULDREY 
Rating:
5.0

Nothing...

William Blake 
Rating:
5.0

Everything was good I thought I had 24 hours access but other than that it was great

SARAH BOGAN  |  First Impressions 
Rating:
5.0

Everything is good! Employees are great. Good experience.

KELLIE BURROUGHS 
Rating:
3.0

The employees seemed very distracted with other business.

Charles Gilliam 
Rating:
3.0

Shortly after picking up the truck, the check engine light came on. I called for roadside assistance and had to pause on moving things into the truck. The mechanic that came out said the code was for the cat converter and the O2 sensor had looked replaced. He informed me after clearing the code it was safe to drive but the check engine light would probably come back on and it did. This cost me time and pushed me to rent a room for the night cause of the initial waiting. I think the pickup location cleared the code and still rented it, I could be wrong but seems likely to me. Not happy! Had another roadside call for a broken wiper in the rain which caused more delays. Staff was nice

Lloyd Roach 
Rating:
1.0

Make sure there are employees working that understand how to properly load and tow vehicles.

Christopher Lawrence 
Rating:
5.0

Customer did not leave a comment.

Kurt Krueger 
Rating:
5.0

Everything was provided with a spirit of excellence’

Patricia James 
Rating:
5.0

VERY VERY nice and pleasant woman helped us. Would 1000000% recommend!!!

Frantz Frantz 
Rating:
5.0

Customer did not leave a comment.

Timothy Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Williams Jr 
Rating:
3.0

Customer did not leave a comment.

Charles Browning 
Rating:
5.0

The employee inside was rude and unfriendly.

Erin Laffiette 
Rating:
5.0

Miss Bobby Is a pro I really appreciate it her assistance.

constance lattimore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEROME wagner 
Rating:
4.0

Customer did not leave a comment.

Pam Irwin 
Rating:
1.0

they fuck witcha money

anilya owens 
Rating:
1.0

They had given away our reserved unit. So when we arrived in our rented haul truck we could not unload our stuff because they didn’t have a unit big enough. Very frustrating. We now have to pay for another day with the truck and find new storage facility

laura lankford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Vulich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Phillips  |  Overall Experience 
Rating:
5.0

I had 0 issues storing my items here. Me and my daughter didn’t have help unloading our stuff and a staff member helped us which made it super easier. I would definitely recommend!

PEARLINA MCCORVEY  |  Overall Experience 
Rating:
3.0

I reserved a climate controlled unit through the app days in advance only to be told the day before that they did not have one available and I had to get a regular unit. Then the staff available needs work there was only 1 man in the entire place that was helping people but he was nice. Also they have two signs outside the units stating the storage access hours are until 10pm CST but in reality it’s only accessible during business hours so I waisted time trying to get into my units after hours which caused an inconvenience to myself and my helpers.

DARRINGTON DRAKES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS RUE  |  Overall Experience 
Rating:
5.0

Need comprehensive insurance to rent van , was not able to.

michael williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james reyes  |  Overall Experience 
Rating:
5.0

I honestly love everyone about u n omg the staff was amazing they take they time to accommodate every consumer I felt good leavin my things there love environment

jalenica Davis  |  First Impressions 
Rating:
5.0

Ms Tonya is very professional and made me comfortable with my visit so yes I'll definitely refer people and will definitely come again

THERON JOHNSON  |  First Impressions 
Rating:
5.0

Overall very helpful.

THEODORE MARTIN  |  First Impressions 
Rating:
5.0

Thank you U-Haul! 👌🙂

jeff honeycutt  |  Overall Experience 
Rating:
5.0

kevin at the government location was Excellent. He did not have storage for me but called springhill and got it all taken care of. He went above and beyond. He was kind and professional

stacy wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA TANZ  |  Overall Experience 
Rating:
5.0

Everything was great

ALONZO BONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Longmire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEANCHAE DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle Bucher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley moore  |  Overall Experience 
Rating:
5.0

Excellent service

JERRY BOYKIN  |  First Impressions 
Rating:
2.0

My charger port didn't work which I needed GPS for traveling 🙃 and my truck was not at my first location I had to go to another location to get one my storage paid for yet I had to fill out paperwork for a new one because they gave me a split unit 🙃 now my new storage on the second floor and I moved heavy stuff by myself excepting my lower level storage 🙄

Stephanie McQueen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

yoshunda waller  |  First Impressions 
Rating:
5.0

The general manager, Tisha Couch, was apart of my move in experience from start to finish. She was able to help me determine what size truck I needed to the size of the storage unit. I have never moved a whole house before and having her expert opinions made the move less stressful. Thank you Ms. Tisha!

Ashley West  |  First Impressions 
Rating:
5.0

Staff very helpful even on a Sunday when I moved out. I would highly recommend these facilities to my family friends and co-workers.

Donnie Jowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harold freeman  |  First Impressions 
Rating:
5.0

All of the employees are very nice and helpful special shout to the manager 🫶🏾

Robbye Callier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE MICKLES   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paris curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NETTIE NORPHLEET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Olensky  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARQUISTA JACKSON  |  Overall Experience 
Rating:
5.0

Tisha and her staff are amazing and very helpful. I will recommend this location to everyone who needs the service.

Kristina Kelly  |  First Impressions 
Rating:
5.0

Great thanks so helpful and friendly staff 😊

Ashley Hatcher  |  Overall Experience 
Rating:
5.0

One of the smoothest transaction

BARBARA BROWN  |  First Impressions 
Rating:
5.0

I was so very impressed and received such great service by Tisha and her coworkers - everyone was so very kind and helpful. I had such a trying time moving all by myself because my funds were low but these ladies were so helpful; I was so humbled by there kindness. God bless them all and this place that supports such an awesome employment environment that these ladies felt free to provide wonderful customer service. It's so rare in this day and age. For them alone, I will definitely be a loyal and devoted customer.

DEANA FERRARI  |  First Impressions 
Rating:
5.0

The person that did my contract was very very helpful and professional.

JOHNNIE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan warley  |  Overall Experience 
Rating:
5.0

Two ladies at front desk were extremely awesome to be I'm contact with

William Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karlicia Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan warley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENDRA CARTER  |  Overall Experience 
Rating:
5.0

Yall or a great company

ALONZO BONNER  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. The only thing to improve on is the cleanliness of the restroom.

JACQULINE LENARD  |  Overall Experience 
Rating:
5.0

Averi and Tisha helped out a lot and made my move so much easier thank you UHAUL and Tisha and Averi!

joy dubose  |  First Impressions 
Rating:
2.0

Big difference in some of the staff at Springhill location and the Government location that I just rated. The negative rating was not for all staff, only a couple of them

DG Ewing  |  Overall Experience 
Rating:
5.0

N/A

Melissa Rogers  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Graham Brock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETHEL GRIFF  |  Overall Experience 
Rating:
2.0

The manager made promises to me that were not kept and was often rude. I was not explained the rules and consequences of using storage. The mother and daughter employees very friendly and helpful for the most part.

EARLEAN SIMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine Lee  |  First Impressions 
Rating:
3.0

I gave it an average rating because this facility doesn't have an elevator so you have to literally carry your belongings up two flights of stairs and it's a non-climate controlled building so it's extremely hot

Anna Rhea  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ALEXIS DIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanavia Blackman  |  First Impressions 
Rating:
5.0

Amazing and helpful staff. Went to this location because of bad experience at another location with a certain employee and very happy i did.

Lesley Lovett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANDA ELAINE ARMSTEAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deandra Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAQOWAIN FLOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquasha Hector  |  Overall Experience 
Rating:
5.0

If there was an option for more than 5 stars, I would give it! The staff was extremely helpful in helping me figure out last minute adjustments to what I had originally ordered. Not only did they make sure I had everything I needed, but everyone was so helpful in helping us move the heavier furniture into storage! When I was running out of room in the storage unit, it was easy and simple to get another one on the ground floor. I cannot give my thanks and appreciation enough! The staff absolutely went above and beyond what they were required to do.

Nicole Castro  |  First Impressions 
Rating:
5.0

The agent was very Professional. Very accommodating. Very smooth. Thank you

Griffin Goleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilene Laffitte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Gordon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Matheson  |  Overall Experience 
Rating:
1.0

The most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent here

David Juggalo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Seymour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meccelle seals  |  Overall Experience 
Rating:
5.0

When others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.

Jay OLIVER   |  First Impressions 
Rating:
5.0

Great staffing services. Didn’t take no time to yu

Jamiya Anderson  |  First Impressions 
Rating:
4.0

U was told they was a unit available but they was not time wasted but crew was awesome

Sylvia Weaver  |  First Impressions 
Rating:
5.0

Everyone was nice and professional.

PATRICIA LONGMIRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curneshia Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald lambert  |  Overall Experience 
Rating:
5.0

It couldn’t been any better Excellent job Guy’s 🤩

Robert Walter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELVIN JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY BAAQEE  |  Overall Experience 
Rating:
5.0

They are very friendly and people person

Curneshia Hall  |  First Impressions 
Rating:
4.0

I feel safe

Jamie Robinson  |  First Impressions 
Rating:
5.0

My lady Ms. Tisha needs a raise she’s a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!

Seleste Mccants  |  First Impressions 
Rating:
5.0

I highly recommend u haul

TERRY BAAQEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Beckham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Hinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Miller  |  Overall Experience 
Rating:
5.0

The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.

Vader Pennington  |  Overall Experience 
Rating:
1.0

All my things were destroyed by water and mold.

Mitchell Reed  |  Overall Experience 
Rating:
5.0

Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.

TIMOTHY VINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzanne bentley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERYMICA GREGORY  |  Overall Experience 
Rating:
3.0

The only problem I have is that they really be trying to get you don’t pay attention

Roneika Smiley  |  Overall Experience 
Rating:
5.0

Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .

Amanda Salti  |  First Impressions 
Rating:
5.0

I love it

Erica Ransefore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE MORRISSETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory ward  |  Overall Experience 
Rating:
5.0

Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!

Donnie Jowers  |  First Impressions 
Rating:
5.0

Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!

Stephanie Atkins  |  First Impressions 
Rating:
1.0

Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.

MACKENZIE SCHOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Shaw  |  First Impressions 
Rating:
1.0

Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!

herbert williams  |  Overall Experience 
Rating:
5.0

Everything was very good.

DERRIEL WINGATE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

GARY CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

necola robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER CLARK  |  Overall Experience 
Rating:
5.0

Great manager with superior customer service

ETHEL MONROE  |  Overall Experience 
Rating:
5.0

Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staff

shirley moore  |  Overall Experience 
Rating:
5.0

A great place to storage

Wanda Jones  |  Overall Experience 
Rating:
3.0

Don’t like how they are built

SHERYMICA GREGORY  |  Overall Experience 
Rating:
5.0

The staff & management are awesome

Patricia Black  |  First Impressions 
Rating:
5.0

Thank u for your service

RAYMOND ARD  |  First Impressions 
Rating:
5.0

Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.

Wacinia Swopes  |  First Impressions 
Rating:
5.0

I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.

Jo Nelson  |  Overall Experience 
Rating:
5.0

Great customer service

flora shade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renata Young  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Virginia Trenier  |  First Impressions 
Rating:
5.0

The staff was always friendly .especially the manager

lottie fortner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarsha Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyra Hudson  |  First Impressions 
Rating:
1.0

You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again

Alethia Scott  |  Overall Experience 
Rating:
5.0

Had no light in storage and some of my stuff got wet

YKELILA JONES  |  Overall Experience 
Rating:
4.0

Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose

Andrew Terwilliger  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keiyuna lusane  |  Online Move In 
Rating:
5.0

I have always had a good experience at this location. They have always been very helpful even when under staffed.

Renee Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernabette Key  |  Overall Experience 
Rating:
5.0

Very friendly employees

Eldon Blancher  |  First Impressions 
Rating:
1.0

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

JAMES PETERSON  |  First Impressions 
Rating:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha yeldell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacorielle Steele  |  Overall Experience 
Rating:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea lewis  |  First Impressions 
Rating:
4.0

great customer service!

Travarvis Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Mitchell  |  Overall Experience 
Rating:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.

Doris Hector  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brent Baker  |  Overall Experience 
Rating:
1.0

I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Andre James  |  Overall Experience 
Rating:
5.0

Great

LETITIA HUGHES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Moffitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darshell Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carnesha McConnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy matheney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Bollard  |  Overall Experience 
Rating:
5.0

Very good

Priscilla Thibodeaux  |  Overall Experience 
Rating:
3.0

U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

Cleophus White  |  First Impressions 
Rating:
5.0

Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

douglas cooley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nekea mcneil  |  Overall Experience 
Rating:
5.0

The employee that assured us with securing storage was extremely helpful and thorough.

Patsy Guy  |  First Impressions 
Rating:
4.0

Return Customer

james polk  |  Overall Experience 
Rating:
5.0

Great service just wish I was able to access my storage after business hours

Brenta Stacy  |  Overall Experience 
Rating:
5.0

i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Natasha Edwards  |  First Impressions 
Rating:
4.0

When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

Jabaria Dent  |  Overall Experience 
Rating:
4.0

Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

chance broughton  |  Overall Experience 
Rating:
4.0

I like this storage facility because they offer a lot of things to make storing items and moving easier.

MARY EVERETT  |  Overall Experience 
Rating:
5.0

The U-Haul service was fast quick and they were very nice and the facility is clean.

gwendolyn mccall  |  First Impressions 
Rating:
5.0

Thomas and his associates were awesome!

James Stanton  |  Overall Experience 
Rating:
3.0

Because was told do not give refunds on a unit that was paid up till October

JENNIFER SLAUGHTER  |  Overall Experience 
Rating:
5.0

Thank you!.

martez thompson  |  Overall Experience 
Rating:
5.0

Thomas wa excellent! He went above and beyond to help us out!

James Stanton  |  First Impressions 
Rating:
5.0

I was pleased.

REGGIE WHIDDON  |  Overall Experience 
Rating:
1.0

I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

Marlowe Bayman  |  Overall Experience 
Rating:
4.0

Would love extended hours on Subday.

latonia gundrum  |  Overall Experience 
Rating:
1.0

I had talked to someone (female) on November 26, I told her i’d B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

gwendolyn washington  |  Overall Experience 
Rating:
4.0

Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.

kandace krapu  |  Reservation 
Rating:
5.0

The staff was very helpful especially Mr Donnie

daphne george  |  Overall Experience 
Rating:
5.0

I only clicked excellent.

Jacquelyn Knott  |  Overall Experience 
Rating:
4.0

This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.

elarus mitchell  |  Overall Experience 
Rating:
5.0

If i needu again i will come back thank u

Linda Harper  |  Overall Experience 
Rating:
4.0

Helpful staff, clean facility

Tara Boyd  |  Overall Experience 
Rating:
3.0

The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.

LARRY DURANT  |  Overall Experience 
Rating:
4.0

Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box

KERI SILER  |  Overall Experience 
No reviews have been submitted for this location.

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