Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

6,441 reviews

447 W Broadway   Mesa, AZ 85210
(SW corner of Broadway Rd & Country Club Dr - across from Off Road Warehouse)

(480) 733-7815

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(SW corner of Broadway Rd & Country Club Dr - across from Off Road Warehouse)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A perfect day a n d it all s armed with UHAL !!! THANK UHAL

andrew glover 
Rating:
5.0

Customer did not leave a comment.

Michael benavidez 
Rating:
5.0

Customer did not leave a comment.

Anthony Belcher 
Rating:
5.0

Customer did not leave a comment.

Rayvon Arnold 
Rating:
5.0

Customer service was awesome!

Geronimo Penuelas 
Rating:
5.0

Very good customer service

George Curtis 
Rating:
1.0

Customer did not leave a comment.

shawan womack 
Rating:
5.0

Great customer service.

Alejandra Clark 
Rating:
5.0

Customer did not leave a comment.

Gina Lecy 
Rating:
5.0

I am always appreciative of using U haul. Many times I need a truck at the last minute and usually can find one. Recently, I rented a truck at 444 Broadway in Mesa and Tanner was a friendly excellent agent.

Kathleen Martini 
Rating:
5.0

Tanner and the other worker were great! I even left a yelp review since they were so friendly and helpful.

Tanner Johnson 
Rating:
4.0

Customer did not leave a comment.

Nicholas Gaston 
Rating:
4.0

Customer did not leave a comment.

Daniel Edwards 
Rating:
5.0

Customer service was fantastic inside and out. Very friendly and knowledgeable.

Michael Reinman 
Rating:
5.0

Customer did not leave a comment.

Annette CARMONA 
Rating:
5.0

They were so polite and knowledgeable. Your staff is amazing and made a stressful time, moving, a pleasant and breezy experience. Best customer service I've had in a long time. Refreshing!

Robin Bull 
Rating:
5.0

Customer did not leave a comment.

Lazaric Jackson 
Rating:
5.0

Continue with the great customer service that I experienced during the reservation process, pick-up and turn in. Worked with Dan over the phone for the reservation and he was professional, efficient and thorough when scheduling my U Haul needs for the location I requested. During pickup and turn in, Gabriel, at the location, was friendly, professional and knowledgeable. He answered all my questions and was truly customer service oriented.

evan davies 
Rating:
5.0

The manager went above and beyond with helping me with my move. So did the man who installed my trailer lights. This location is the best.

tyler gassoway 
Rating:
5.0

Customer did not leave a comment.

Armardo Castro 
Rating:
5.0

Customer did not leave a comment.

CARLOS LOPEZ 
Rating:
5.0

This location runs a very efficient operation and the staff is helpful and pleasant to deal with.

Lora Cerasoli 
Rating:
5.0

Tanner (helped with pick up) and Gabriel (helped with drop off) were absolutely fantastic! Not one thing wrong in the whole process!

Alesia Hill 
Rating:
5.0

Customer did not leave a comment.

Angela Flake 
Rating:
1.0

In and out with no fuss!

Jon Archer 
Rating:
5.0

Honestly can’t think of anything. A free Mac Donald’s breakfast with rental? You might be amazed at how much business you’d take from Penske by just a free Brekfast coupon.

John Kitchen 
Rating:
5.0

I always return to this location.

Floria Overton 
Rating:
5.0

Customer did not leave a comment.

YVES DEA 
Rating:
3.0

45 minutes i waited for help. There was only 2 guys working so the wait was bad. The van was dirty in. Food on passenger seat candy underneath passenger seat a bag from a gas station that had nothing in it and there was a dog hair all over both seats and dog prints on the floor in the van.

Terry Darr 
Rating:
5.0

Customer did not leave a comment.

Steve Bankston 
Rating:
5.0

Customer did not leave a comment.

Bertina Long 
Rating:
1.0

They costumer rep , was not helpful, he was impatient and rude 0 stars.

Angie Noely 
Rating:
5.0

Customer did not leave a comment.

Timmy Fox 
Rating:
5.0

Customer did not leave a comment.

DAVID JEPPESEN 
Rating:
5.0

Very good customer service 🙂👍

Christopher Bencomo 
Rating:
5.0

Customer did not leave a comment.

Tacila Cuttino 
Rating:
5.0

Customer did not leave a comment.

Lane Nesper 
Rating:
4.0

People were friendly and started working on installing the hitch immediately.

Philip Newsted 
Rating:
5.0

The two gentlemen working there were absolutely awesome! They seem like they want to be there and are excited to do their job. They also appear to have a great working relationship and it provides a great environment for the customer. They were on it and had kind energy. If possible, I will always go to this location just for these guys! I regret not catching their names.

Christian Mitchell 
Rating:
2.0

I got 4 texts asking me to enter my driver's license on a "secure" site. The web address was not secure. I refused to do it, only to have an employee do it on their phone when I arrived. My contract indicated fuel was full and it was not..I paid $30 for gas to drive 33 miles mostly because I do not trust you enough to not charge me and I did not have proof due to the phone image having already been uploaded to your system and not showing anywhere on my phone. This will likely be the last time I ever rent from UHAUL.

Dustin Gzym 
Rating:
5.0

Customer did not leave a comment.

Simon Pringle 
Rating:
4.0

Customer did not leave a comment.

Paul Renfrew 
Rating:
4.0

Customer did not leave a comment.

Jeanette Perez 
Rating:
5.0

15 foot u haul truck had 86000 mile and was not high safe and working condition I have experienced in the past for the price. Poor vehicle management. U Haul missed the mark.

Randell Danner 
Rating:
5.0

Customer did not leave a comment.

Perry Bolster 
Rating:
5.0

Customer did not leave a comment.

Damon Boyd 
Rating:
5.0

Customer did not leave a comment.

Kirk Guinn 
Rating:
5.0

Drop off as super easy and the person I interacted with was very nice and professional.

JACK DALGLISH 
Rating:
5.0

Customer did not leave a comment.

richard cross 
Rating:
4.0

Customer did not leave a comment.

James Sullivan 
Rating:
5.0

Customer did not leave a comment.

tim katkov 
Rating:
5.0

Gabriel was fantastic and so fun! Brought a smile to my face during the end of a very stressful move

Donna Walters 
Rating:
5.0

Customer did not leave a comment.

Amencio Luis 
Rating:
5.0

They did great! Quick to rent and easy to return. Friendly staff! Moving was very stressful and they made it easier and less stressful.

Nathan Carnell 
Rating:
5.0

Customer did not leave a comment.

CHAUNCEY HARVEY 
Rating:
3.0

Ensure that details of the vehicle are accurate on the contract. We were told gas level was at full when it was at 1/4 of a tank. We informed uhaul employee and he made the change in new contract.

Tamzyn Whitaker 
Rating:
5.0

Customer did not leave a comment.

Latonia Jackson 
Rating:
5.0

Customer did not leave a comment.

Kara Thompson 
Rating:
5.0

Everything went smoothly! Great people at this location during pickup and drop off.

David Riewe 
Rating:
5.0

Make sure your vehicles service is up to date. No dash indicators and everything maintenance wise👍🏽😊

Ariel Gomez 
Rating:
5.0

Customer did not leave a comment.

John Myers 
Rating:
4.0

Customer did not leave a comment.

DARRYL STERLING 
Rating:
5.0

You guys are AMAZING

amanda lopez 
Rating:
5.0

Customer did not leave a comment.

Scott Gacknon 
Rating:
3.0

Customer did not leave a comment.

Max Hals 
Rating:
5.0

Customer did not leave a comment.

George Curtis 
Rating:
5.0

Nothing. 😊 I would like to give assistance Mgr Tanner kudos for his superb customer service. He is wonderful and listens to his customers needs

Lisa Derouen 
Rating:
5.0

Customer did not leave a comment.

steven GALVAN 
Rating:
5.0

Customer did not leave a comment.

vincent Cyriacks 
Rating:
5.0

Customer did not leave a comment.

Beatrice Laster 
Rating:
5.0

Super friendly staff and was an easy drop off

Kenton Cole 
Rating:
5.0

Customer did not leave a comment.

Glenn baker 
Rating:
3.0

As always, my experience with U Haul was excellent. Employees are helpful, trailer hookup goes smoothly and I am on the road right away!

RANDALL BARBER 
Rating:
5.0

They were fast, efficient and professional.

Corine Rice 
Rating:
3.0

Customer did not leave a comment.

Tim Howard 
Rating:
5.0

I spoke with two different customer service reps and their customer service was top notch! They were incredibly helpful, knowledgeable and nice. The two employees at the u haul store were so nice too. It was a great experience.

Sophia Ibaria 
Rating:
5.0

Very friendly & helpful staff. Had us out in no time.

Michelle Lintvedt 
Rating:
5.0

Customer did not leave a comment.

Keisha Stites 
Rating:
5.0

Teach the GPS in my Tacoma to speak clearly on directions.

Wendell Barker 
Rating:
1.0

We showed up and the place was closed. It was new years but someone should have known

Michael VonRiesen 
Rating:
5.0

Customer did not leave a comment.

William Davis 
Rating:
5.0

Customer did not leave a comment.

KENNY CORDER 
Rating:
5.0

I was serviced today by Albert R. and he was fantastic! Not only processional but friendly, willing to help (he even laughed at my jokes) and just overall provided a great experience. I rented a few U-Hauls before and this is one was one to remember! I would drive back to that location just because of him.

Raveen Magee 
Rating:
5.0

Customer service was on top of their game , employees represented Uhaul cordial & helpful as always a pleasure to do business , I have my own trailer but they make it so handy to rentbone instead and close to my house

David Fountain 
Rating:
5.0

Customer did not leave a comment.

jesus remerez 
Rating:
5.0

Customer did not leave a comment.

Makeba Hawkins 
Rating:
5.0

Was sent to several locations when I made my initial reservation, not cool, canceled my reservation and came to this location. Michael was the best , very professional and knowledgeable! He will be the only reason I will use uhaul again.

Robert North 
Rating:
5.0

Customer did not leave a comment.

LIN XIE 
Rating:
5.0

Customer did not leave a comment.

Debra Harding 
Rating:
5.0

Customer did not leave a comment.

Tamesha Williams 
Rating:
4.0

I was impressed with how helpful the gentleman was getting the trailer hooked up.

Richard Crandall 
Rating:
5.0

Awesome experience. The staff there is great as well. Special thanks to the manager Juan!! He made the experience all the much better! 5 star rating hands down!

Steven Edwards 
Rating:
5.0

All went very well!!

Tamzyn Whitaker 
Rating:
5.0

Customer did not leave a comment.

Henry Boyle 
Rating:
5.0

The person who helped me was great. He was very efficient and prompt to get me in and out on both ends!

Marc Menden 
Rating:
3.0

The truck windshield was filthy and it was raining when I picked it up. I had to clean it and purchase windshield wiper fluid as it was totally empty. On my drive in Friday there were heavy rains and the wipers were bad could barely see the road. Also in route discovered the brakes were not in good shape lots of pulling and if going at a higher speed stoping ability was not good. Currently waiting to talk with manager where I rented it from, but apparently not able t reach him by telephone.

Patrick Braatz 
Rating:
5.0

Nothing at this time. There was no issues

Jaunice Costner 
Rating:
4.0

Customer did not leave a comment.

Christine Jones 
Rating:
5.0

Everything was good and customer service Manuel was awesome amazing customer service

Carline Trevil 
Rating:
3.0

Customer did not leave a comment.

Georgieanna Davis 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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