Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

2,339 reviews

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave, Across from Greyhound Station)

(434) 528-3115

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave, Across from Greyhound Station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Aaliyah Pannell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Waller  |  Overall Experience 
Rating:
5.0

Best around!

Tanya Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando Cabell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natassja Murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yolanda burns  |  Overall Experience 
Rating:
5.0

They did a great job a+

larry parker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Grooms  |  Overall Experience 
Rating:
5.0

The Counter Agent Tonya at the Park Avenue location provided excellent service.

Nathaniel Smith  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert Smith  |  Overall Experience 
Rating:
2.0

They have a property of ours and they are not trying too get it back to us

Darmayne Scott  |  First Impressions 
Rating:
1.0

Long story short version! Our whole experience with Uhual was HORRIBLE with the exception of the final person we spoke to in customer services days after we needed to get into storage. The Lynchburg General manager did not pause for a few minuets to even try to fix the situation and ignored our calls. We would recommend going else where if you can!

CRYSTALMONIQUE BOYD  |  Overall Experience 
Rating:
1.0

If I could give 0 stars I would. There was terrible communication from the Call center to the physical locations that cause my family and I to be out in the cold for 4 hours with no resolution to the problem because NO ONE would answer a phone to rectify a problem that was caused by the lack of communication at UHAUL! I rented a 20' truck in Hampton which was one way to Lynchburg VA with a storage unit added on so that we could unload our stuff and return the truck in the same day. When I booked the original reservation over the phone on Dec 13th I was told that the Lynchburg site would be open until 5pm after asking David (the rep) specifically about the holiday schedule. I called again on Dec 19th and spoke with Ian to change that reservation from a trailer to a 15' truck and confirmed that the storage reservation was still attached for pick up and return at 5pm and still was not told that the physical locations would close on the 24th at 1pm. I arrived to the Hampton location on December 22 to pick up the truck were I ended up changing to a 20' truck and asked again about the holiday hours and was told the the location would be open until 5pm on Sunday the 24th. We arrived to the Lynchburg Location at Timberlake only to find that the location was closed. There was no signage to indicate the store was closed nor were there holiday hours posted. I stood and waited thinking someone may have had to close the door for a break, but after no one came and other customer were standing outside for several minuets, I called customer service to find the location had closed an hour prior to my arrival at 2pm. After several hours of speaking with different departments who all just keep passing me around, I spoke to someone who claimed she was speaking by text with a manager and schdule a storage unit at a alternative Uhaul location which we had to pay 109.00 dollars for despite the fact that we were eligible for a FREE month of storage for renting the truck. We then drove the Uhaul, our personal truck, and our movers to the Park Ave location only to find that the access code that had been provided to us did not work. We attempted to call Quwana Woods, the posted contact, multiple times who's phone went straight to voicemail as if she were ignoring the calls. We then attempted to call customer service back to attempt to rectify the NEW problem only to be told there was nothing she could do to help us. Left with no other option we drove the truck still loaded with all of our belongs to a family members house an hour away. We finally found an alternative place to store our belongs in South Boston Va on Christmas day and had to leave the truck at a differnet location due to the distance we were from Lynchburg. I spoke with someone yesterday who was very helpful and was able to adjust for the additional miles and change the return location for us which we were very grateful for. However, there was nothing she could do about the 90.00 of gas we had to put in the truck because we didn't know where we were going, the time we had to pay the movers for that didn't even get to unload out stuff, and the time we spent going in circles to get the truck dropped off on time. To top the cake, after I paid 109.00 for the additional unit and requested it be refunded. I recieved a late notice from Qwana Woods for a storage I NEVER ACCESSED and was charged an additional 15.00! Yall need to do better. It would have taken just a few minuets for someone to retify the situation or at least extended the reservation and miles or just fix the access code that didn't work. And the storage charge is still on my credit card. SMH

CRYSTALMONIQUE BOYD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Calvin Terry  |  Overall Experience 
Rating:
5.0

Qwanna and her staff are the best !!!

SHELLYLEANN MULLEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RITA LEMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer roberts  |  First Impressions 
Rating:
4.0

Timothy was honestly one of the most patient, helpful representatives I’ve worked with in a long time. Moving is very stressful, the store was busy, but he was attentive, calm, and very professional to every person who was working with him. I was very impressed with him and wanted to provide that feedback, Tim you were an all-star. Thanks for everything!

KYLE GRANTIER  |  Overall Experience 
Rating:
5.0

Quwana was so very friendly and helpful. She's awesome

Timothy Marsh  |  First Impressions 
Rating:
4.0

N/A

jeff Morris  |  Overall Experience 
Rating:
1.0

Things were stolen out of my storage. I ask the workers they did not care

Katilya Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa Dove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damondre jones  |  First Impressions 
Rating:
5.0

The counter guy was amazing!

Elizabeth Casebolt  |  First Impressions 
Rating:
2.0

The elevator did not work for over a year. There was no price break or refund offered even when I requested it.

matthew tait  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank evans  |  Overall Experience 
Rating:
1.0

They have someone that's been living in the back storage unit in the corner for years and the GM put her hands on my baby daddy to wake him up and tell us we had to move out they were aggressive and rude the GM cussed in our face and called us names that was the rudest person there our code to get in was deactivated then she kicked us out 2 days later I am pregnant and payed for my stay and they had no right to open our unit and tell us to leave after physical encounter with us while we were asleep I will be reporting them and attempting for a law suit due to forced eviction in one day we are required a minimum of a 3 day notice and for assault on my baby daddy and an invasion of privacy

Kayleb Moon-Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessie duncan   |  First Impressions 
Rating:
5.0

I love the downtown U-haul location. It is close and convenient for downtowners. We turned our truck in here when we first moved to L'burg and rented a storage unit from day 1. The staff here is the best expecially from the top down.

Ronald Butterfield  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

Mari Cordes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demonte Elliott  |  Overall Experience 
Rating:
3.0

Thank u

Darrel White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Conner  |  Overall Experience 
Rating:
1.0

The reason I rated it one star is because this company wouldn't work with me as far as a payment plan to where I can pay what I can to keep my things because I had lost my job that's when I got behind on my storage payments, I didn't start my new job until Oct 2 of this year so there way no way I can pay the full balance off right away and as far recommended U-Haul to a friend i would yes when it comes to making reservations for the truck when moving day comes around etc and storage it's fine when keeping your items and I'm saying no I wouldn't recommend the storage keeping tona friend on the payment part because this company is not understanding and lacks empathy when someone gets behind on payments because of a job loss etc etc things happen when people get behind on payments and not working on helping the person on a payment plan so the person can help keep their items in storage unit to where the person can pay what they can afford to pay at a time until the person is caught up on the storage payment

Percia Coles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY BOWER  |  Overall Experience 
Rating:
2.0

No elevator for use… very inconvenient

Kristie Rucker  |  Overall Experience 
Rating:
5.0

Good location. The facility is well maintained and staff are very helpful and courteous.

Paul Abila  |  Overall Experience 
Rating:
1.0

Elevator easy working could not park at loading dock rolling cart missing wheel had to go up 4 flights of stairs

clearance turner  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Nicole Eckel  |  Online Move In 
Rating:
5.0

Quwana provided excellent customer service, answered all of our questions and was overall very pleasant to deal with.

April Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank evans  |  First Impressions 
Rating:
3.0

This storage unit was cleaned out and emptied on 8/28. Please discontinue trying to take payment. Thank you for a space to store my items. However , it was not a good experience for the few months that I had this unit. Several times tried to gain access to the unit and could not because it was blocked by moving trucks. This was frustrating to say the least. Even in the day I come to move out I had to wait for the attendant to move a truck.

Joan Lawhorn  |  Overall Experience 
Rating:
5.0

Quwanna is the best. I've been using this space for 2 years, and she's always been super helpful, courteous, friendly and knowledgeable. She's a gem. Thank you so much.

Jason Hohenstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Connolly  |  First Impressions 
Rating:
4.0

Only wish the elevator was working……

Brooke Mahoney-Livesay  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nia Williams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JEFFREY GEORGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Mullins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nett daniel  |  Overall Experience 
Rating:
5.0

Justin was very accommodating at your Park Ave location. He even offered to help but I had plenty already, still appreciate the offer! Thanks Guys!!

Ashley Mosley  |  Online Move In 
Rating:
1.0

The unit was on the third floor and there was no working elevator. The person working didn’t offer to help with any kind of solution. He was getting visibly and verbally irritated as I asked questions about transferring to a different location. He basically told me I was SOL and he needed to help the next customer. I’ll never do business at the park avenue location again.

JARRETTHUNTER POPLIN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELANIE OVERSTREET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Reed  |  First Impressions 
Rating:
5.0

Thank you soo much I'll pay the money I owe

anne zigarelli  |  Overall Experience 
Rating:
5.0

Thank you soo much and your worker helped me his name is Teah

anne zigarelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanatta Purdie  |  First Impressions 
Rating:
1.0

I would not recommend using this facility. Worst uhaul experience I’ve ever had.

Sharika Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Santus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl Quitana  |  Overall Experience 
Rating:
1.0

If I am given a u it on the fourth floor, you should make it clear the elevator is broken before I load my truck and go there. This was an extreme lack of communication and a waste of my time. I now have to pay mileage on a truck that didn't even allow me to store my items.

John Hanratty  |  Online Move In 
Rating:
1.0

No problem until you have to deal with one of those young ladies that work there that decide to cuss and threaten to beat a customers behind I have been a victim of it and witnessed happen to others ! Glad I videoed my latest encounter with the latest

Elden Tillman  |  Overall Experience 
Rating:
5.0

I want to give a shout out to “Q” and he associates for always going above and beyond to make things right and provide a good customer experience!

Shellie Cox  |  Overall Experience 
Rating:
5.0

Only issue is the front door shut on me as I cane through slammed me in between n the staff member had to come help n physically push it open other than that the staff n everything was nice n helpful

shawna lane  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marjorie Brandt  |  First Impressions 
Rating:
1.0

Was not told that unit was up 2.5 flights of stairs and elevator was not working until we got to location. We are senior citizens and unable to make that work. Call center should be required to specify location upfront before reservation is made. Employee was alone and yelled at us for being frustrated. You need better customer service training.

Marjorie Brandt  |  Overall Experience 
Rating:
5.0

GREAT STAFF!!

Michael Davis  |  First Impressions 
Rating:
5.0

Tanya was a life saver!

Brooke Mahoney-Livesay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nett daniel  |  First Impressions 
Rating:
5.0

The owner is a godsend angel, and I am so thankful for her. She provided the best service I have ever had.

David Vue  |  First Impressions 
Rating:
3.0

Having the storage on the 4th floor with no working elevator made the experience more difficult than it should have been.

Korey Buchanek  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristie Rucker  |  Online Move In 
Rating:
2.0

You charged my card even tho I had cleaned it out before my free 30 days was up.

jacob bruffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Schrecengost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adeyemi allen   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

william durant  |  First Impressions 
Rating:
1.0

From my first day moving in I have had several negative interactions with this particular storage facility. My initial reservation was removed from the system and the unit I secured online was given to someone else. Luckily enough there was a unit available, smaller but available. The rate increased twice in less than a year with only mild improvements. My items were damaged as a result of the renovations that are happening. There was horrible dust and so many insects in the unit, I'm guessing because the building itself is so old. If the main door was closed the side doors were not easy to open or could not be opened (even with following the procedure). Some of the staff are very rude and unfriendly. While the manager did what she could to mitigate some of these interactions I still had an overall horrible experience.

Colette Thompson  |  Overall Experience 
Rating:
5.0

The person doing my check out was really great!

Emily Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taran Musgrove  |  First Impressions 
Rating:
5.0

No comments

ann johnson   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Farmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Demonte Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adeyemi allen   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan Scheible  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Pulley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Jones  |  First Impressions 
Rating:
5.0

The entire staff was helpful and knowledgeable. The manager was friendly and approachable. I would rent here again.

Enoch Paku  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Eanes  |  First Impressions 
Rating:
5.0

The owner was very pleasant and even though I had to cancel the contract because the elevator wasn't working and I had trouble walking up 3 flights of steps without carrying anything, there was no problem canceling the contract. She thanked me for coming in!

judy ferguson  |  First Impressions 
Rating:
5.0

The supervisor was very helpful and polite.

Tammy Vickery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Lucci  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDNA ROBEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gay wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEAGANLYNN EPPARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Thompson  |  First Impressions 
Rating:
3.0

I moved my belongings on the 8th and had paid until the 30th and couldn’t get any of my money back. I think that’s a unfair practice for your company.

YVETTEALEXANDER COPELAND  |  Overall Experience 
Rating:
2.0

I’ve used this storage unit before and the elevator was broken as of April 202. I’ve moved back in and I’m on the 4th floor. I called ahead and asked if the elevator had actually been fixed and found it had not. Had I known that I would have chosen a different storage space.

Daniel Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia Herndon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIADARE GOODE  |  Overall Experience 
Rating:
5.0

Friendly staff who made everything easy. Rental and check in and out process is well designed.

SCOTT HARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

debra smith   |  First Impressions 
Rating:
5.0

The manager is do sweet, and made me feel good in purchasing a storage space. Thank you so much for the awesome customer service. KUDOS to you Quwanda

sharon mccoy  |  First Impressions 
Rating:
3.0

Quite a haul up to the 4th floor. Hope the elevator is fixes soon.

ernest coppola  |  First Impressions 
Rating:
5.0

I had no problems the whole 4yrs. I had my stuff stored there , it was always clean and the staff always friendly and helpful . Thanks for the peace of mind having my things there .

JONNA BARBARY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandar Saban  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANA PERRY  |  Overall Experience 
Rating:
2.0

The length of time that your elevator has been out of order is unacceptable.

Tex Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Kemper  |  Overall Experience 
Rating:
5.0

Brannon was so helpful and informative. we were going through a very distressing time and he took his time with us and made recommendations to help us with our needs. His compassion and kindness completely turned our distressing day around.

Andrew Bowen  |  First Impressions 
Rating:
5.0

It was the only place I have ever rented from so I don't have anything to compare it to

Camellia Taylor  |  First Impressions 
Rating:
4.0

Would be great if elevator was working

Norman Brungot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saj Vohra  |  Overall Experience 
Rating:
1.0

Unit had large wire bundle through middle of storage space at about eye level. Staff never attempted to come up with some sort of solution. Eventually I was told there was nothing they could do. Was then asked to open the unit to add MORE wires through it for three days. Brick walls were falling apart and ruined a good portion of my things. Very disappointed in the cost of storage at this location and the condition of the building is terrible. I am extremely disappointed in the locations services and facilities.

kevin nolan  |  Overall Experience 
Rating:
5.0

Staff is friendly and very helpful, even when someone as clueless as me comes in. I'll be using their services any time I need a rental or storage!

Hannah Lambach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS WILMOTH  |  Overall Experience 
Rating:
5.0

My experience with uhaul was great especially with Quwana she was very compassionate and very understanding especially during the difficult times that I was going through in my personal life..thank you Quwana for everything and thank you uhaul for everything

Dawn Roark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antionette watkins   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandar Saban  |  First Impressions 
Rating:
5.0

Great experience

Norman Brungot  |  First Impressions 
Rating:
5.0

Besides the elevator being broken all was great

Norman Brungot  |  Overall Experience 
Rating:
5.0

Tonaya was extremely helpful and friendly.

Norman Brungot  |  First Impressions 
Rating:
5.0

Quwana was always so pleasant when I needed to speak to someone on site or by phone.

brenda bridgett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L CREWS  |  Overall Experience 
Rating:
2.0

staff was very friendly and helpful which is why 2 stars instead of 1. However the facilities were sub-par to other uhaul storage locations and other storage facilities I have used, and at move in I found out the elevator is permanently broken which is NOT covered on the website, fortunately staff was able to move me from the 4th to the 3rd floor but I had to call in 3 friends to help me move in since we had to carry everything up the stairs and my leg is broken and still in a cast. Also there were visible rodent droppings on the stairs and in the building, the storage unit itself had 2 large rat traps taking up space in 2 of the 4 corners, the units are made of plywood and staples coming out and can easily be taken apart to gain entry, not very secure at all. I considered not moving in as planned that day but didn't have much choice due to limited options in the area and needing to move in that day as planned... Also found out my renters insurance doesn't cover rodent damage which is my main concern after looking at the facility, so I had to get the uhaul storage insurance making it even more of an expense than planned. May have to look for a better storage solution ASAP. Not the staffs fault, but absolutely nowhere near the higher quality uhaul experiences I have had when using your services in the past.

ZACHARY HEIDEMANN  |  First Impressions 
Rating:
3.0

I wish you guys had 24 hour access!

peter brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tapeka Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia hurt   |  Overall Experience 
Rating:
1.0

Even though mechanical issues may arise in any business, the business should still offer alternative solutions in helping the clients reach their goal. I went in March 2021 with a crew and truck to move out of my unit. Elevator was broken. I asked for alternative solutiins becsuse my crew could only work so many hours. After that I would need Uhauls' help. Nothing. Not even an attempt to resolve CG the matter. All year I moved stuff out of ny unit. Go in March 7th 2022 with crew and truck ty o move completely out. Same thing all over again. When a mention of movers; the communication was not complete. Therefore no resolve. I feel as if I was forced to stay on location for an entire year. I want a full year's refund simply because no resolve was even being made to resolve the situation.

REGINA MASON  |  Overall Experience 
Rating:
2.0

They went up on storage and still no elevator so inconvenient

Sheena Gentry  |  First Impressions 
Rating:
5.0

5-Stars

Redmond Howard  |  First Impressions 
Rating:
5.0

The weather workers were friendly and helpful

Jacqueline Gordon  |  First Impressions 
Rating:
5.0

The staff was very pleasant and helpful

CLAUDIAMICHELLE SOLOMON  |  Overall Experience 
Rating:
5.0

Moving out was pretty easy. moved out our Items in unit, wipe down the storage unit. Went to front desk after to close out our rental & return equipment

jessica olivares  |  Overall Experience 
Rating:
3.0

The elevator was not working, we had to carry our things up 4 floors!

WAYNE STANLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shellie Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Pulley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

linda richardson  |  Overall Experience 
Rating:
5.0

At both locations I went to the staff was patience and kind. Especially Kofi at the Timberlake Rd. Store who I got the uhaul truck from.

KENITA NOWLIN  |  First Impressions 
Rating:
4.0

Everything was nice except the elevator was out and I had to carry everything down 2 flight of stairs

CLAUDIAMICHELLE SOLOMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SCHENKEL  |  Overall Experience 
Rating:
2.0

The manager Was very nice and efficient, but she said I could not have the size unit that I reserved bc UHaul reserved units that aren’t available. So I got a smaller one, but sufficient. Also I was concerned when I saw mouse traps in my unit, and some moisture and mold on the ceiling above where I stored my treasured photographs.

Deborah Trefzger  |  First Impressions 
Rating:
5.0

Best in the world

loval hayden   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell rorie  |  Overall Experience 
Rating:
5.0

CSR was very sweet and provided helpful tips. She was very helpful and welcoming

Tapeka Foster  |  First Impressions 
Rating:
2.0

My code that I received was wrong and I recieved no help in fixing it

Gabrielle Mueller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Rodriguez Oquendo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VERA MASON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRISTYLYNELLE HAYTHE  |  Overall Experience 
Rating:
4.0

Professional and very good customer service

jeff Morris  |  First Impressions 
Rating:
1.0

The indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn’t working and the manager was annoyed that they had to come in early and help me, but didn’t even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I’m stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.

Sarah Andros  |  First Impressions 
Rating:
5.0

Qwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.

Ronald Butterfield  |  Online Move In 
Rating:
5.0

100% helpful and courteous. Will use again and recommend.

Jason Hohenstein  |  Online Move In 
Rating:
3.0

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn’t have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

sherlene boose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kendrickia booker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Hohenstein  |  First Impressions 
Rating:
2.0

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Charlene Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon kendrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven lehr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamantha Kittrell  |  Overall Experience 
Rating:
5.0

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Gregory Ballard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Reid  |  First Impressions 
Rating:
1.0

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

richard meyer  |  Overall Experience 
Rating:
2.0

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Nina Jennings  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Deshana Reeves  |  Overall Experience 
Rating:
2.0

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Terry Prideaux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA SIMMONS  |  Overall Experience 
Rating:
1.0

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Archana Manoharan  |  Online Move In 
Rating:
5.0

It was a pleasant experience, and my move went well.

Darrell Saunders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yvonne nowlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Ballard  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANNE CHARLES  |  Overall Experience 
Rating:
2.0

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Mikayla Minton  |  Online Move In 
Rating:
5.0

Staff of one was very profesdional and helpful

yvonne nowlin  |  First Impressions 
Rating:
5.0

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth Meadors  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOSEPHINE JENSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLIEAMOS SLAUGHTER JR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

wilfred fowler  |  Overall Experience 
Rating:
5.0

This location was very friendly and very helpful.

Chandra Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Roark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Lawrence  |  First Impressions 
Rating:
5.0

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina brown  |  Overall Experience 
Rating:
4.0

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Marie Hudson  |  Overall Experience 
Rating:
1.0

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

angela davidson  |  Overall Experience 
Rating:
1.0

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Katrina Carney  |  Overall Experience 
Rating:
1.0

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Myke Barron  |  First Impressions 
Rating:
3.0

Staff was pleasant and professional.

ROXANNE CHARLES  |  First Impressions 
Rating:
5.0

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

Rebecca Via  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina brown  |  First Impressions 
Rating:
1.0

Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats 🐀 everywhere.

Charles Holmes  |  Overall Experience 
Rating:
4.0

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Lauren Dianich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maragret schoew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Hutter  |  Overall Experience 
Rating:
4.0

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

CONNIE SOWA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie Larson  |  Overall Experience 
Rating:
5.0

Very good people to work with and very understanding.

Sonya Baker  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

carnella eubanks  |  First Impressions 
Rating:
4.0

The main door had problem opening & closing on 2 occasions when we went to check our storage.

Victoria Navarro  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Katherine Schappert  |  Online Move In 
Rating:
5.0

Really the staff was great! They were always friendly and helpful

Brandon Droz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fanny motey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Mccarty  |  Overall Experience 
Rating:
5.0

Loved the first month’s free rental!

TIMOTHYRANDOLPH BROPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Horst  |  First Impressions 
Rating:
1.0

Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren’t picked up until following day which would’ve been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn’t plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn’t be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can’t guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, “that’s fine, you can come whenever, the unboxed haven’t been pulled out yet”. So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don’t have any trucks but it wasn’t the right truck for someone who didn’t want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn’t be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.

Elizabeth Apo  |  Overall Experience 
Rating:
5.0

The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job

Bob Mccarty  |  First Impressions 
Rating:
3.0

Expensive

jacquelyn brown  |  Overall Experience 
Rating:
5.0

Yes nice service.

randy hamlet  |  Overall Experience 
Rating:
1.0

The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.

Winifred Haney  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

michael gannon  |  Overall Experience 
Rating:
4.0

The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

raia nuckols  |  Overall Experience 
Rating:
5.0

Very helpful service!

David Rockabrand  |  First Impressions 
Rating:
5.0

Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

Paul Brannigan  |  Overall Experience 
Rating:
5.0

Thank you

CYNTHIA SIMMONS  |  First Impressions 
Rating:
5.0

Thank you

CYNTHIA SIMMONS  |  Overall Experience 
Rating:
5.0

The sales rep I dealt with was extremely knowledgeable and very helpful.

Paul Brannigan  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful.

Sonya's Harris  |  Overall Experience 
Rating:
5.0

The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

Tyrone Thompson  |  Overall Experience 
Rating:
4.0

Manager was always willing to help in anyway. Very friendly staff.

sherlene boose  |  Overall Experience 
Rating:
5.0

Great service

Jennifer Woodson  |  First Impressions 
Rating:
4.0

N/A

Cloria Robertson  |  Overall Experience 
Rating:
4.0

Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Erica G Smalls  |  Overall Experience 
Rating:
5.0

Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

Alex Frink  |  First Impressions 
Rating:
5.0

The staff members were always helpful, immediately attentive and offered the best advice.

KELVIN MOORE  |  Overall Experience 
Rating:
4.0

I would work with this facility again

George Morton  |  Overall Experience 
Rating:
1.0

The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

Willis Davis  |  Overall Experience 
Rating:
4.0

I would recommend Uhaul to friends the stafff is very friendly and very helpful

linda lewis  |  Overall Experience 
Rating:
5.0

The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

cathy Murrell  |  Overall Experience 
Rating:
5.0

I really appreciated the staff they all were very helpful ...love this place💜

juliet Armstead  |  Overall Experience 
Rating:
5.0

I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

Elizabeth Smith  |  Reservation 
Rating:
4.0

Nice, clean facility. Very convenient and accessible. Most was well secured

james f brown sr  |  Overall Experience 
Rating:
5.0

Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Tamika Jackson  |  Overall Experience 
Rating:
5.0

Your staff was very above average and helpful! Thank you Vaughan Atkins

Vaughan Atkins  |  Overall Experience 
Rating:
5.0

Thank YOU

alonzo vaughan  |  Reservation 
Rating:
1.0

It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

Tara Howard  |  Overall Experience 
Rating:
4.0

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA BARBARY  |  Reservation 
Rating:
3.0

IT was A fair price.

bernard coleman  |  Overall Experience 
Rating:
1.0

Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

Ashley donigan  |  Overall Experience 
Rating:
5.0

Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

margguerite cassidy  |  Overall Experience 
Rating:
5.0

Very good

curtis strickland  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top