Customer Reviews for U-Haul Moving & Storage of Downtown Hickory

1,405 reviews

542 Main Ave SE   Hickory, NC 28602

(828) 256-0209

View Facility Map

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(828) 256-0209

542 Main Ave SE
Hickory, NC 28602

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

fatima waddell 
Rating:
5.0

Customer did not leave a comment.

Mary Franklin 
Rating:
5.0

The Manager was the one you handled me. Very professional and kind. My complaint is with uhaul and how the nickel and dime you for everything. My total online came you to 21.00. I get to the location and it was $50. For this reason is why I hate dealing with them. As far as Ms. Springs she was 10 plus stars

Natasha Brown 
Rating:
5.0

Excellent customer service and clean facility. Would highly recommend.

JONATHAN RINK  |  First Impressions 
Rating:
4.0

The uhaul representative was excellent. The exact drop-off location at the U-haul drop-off location was not marked well. It wasn't clear which side of the building to go to.

Richard Curtis 
Rating:
5.0

If I ever need a storage unit I will not bother looking anywhere else....I will return to the U-Haul facility in Hickory again. The staff was professional and helpful, the unit was clean, safe, and convenient. The card access made using the facility so easy. I am a VERY satisfied customer!

PHILLIP HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna McNulty 
Rating:
5.0

They were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.

Enma Yadira 
Rating:
3.0

Have equiptment ready at locations that are originally set up to rent from . My original agreement was at a different location, but I was informed the day before my rental was scheduled to be picked up that there was not one available and I would have to drive further away and pay more for the same exact truck that I wanted

Montana Gutierrez-Coleman 
Rating:
3.0

This may be a case of demand for product versus staffing. After being assisted with the finalization of the rental contract while picking up my reservation, I was made to wait a significant amount of time (20 minutes) for the agent to meet me at the truck to obtain the key. I had to return to the office and wait while another agent worked through two clients, and their needs, before addressing my concern. At that time, the original agent returned to the counter and was tasked with meeting me (again) at the truck to obtain the key. This happened this time. I lost approximately 30 minutes waiting for no apparent reason. Yes, the agency was busy at the time. It does not appear there was more than one attending representative, which likely could have expedited everyone's transactions.

Jay Jackson 
Rating:
5.0

Everything was great. The outdoor unit had some excess sawdust like material that coated everything, but nothing to really complain about. Lakeia and her staff are wonderful and have always treated me well.

Tiffany Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Sakawye  |  Overall Experience 
Rating:
5.0

Always a satisfied customer

Jarvis Giles  |  First Impressions 
Rating:
5.0

No additional comments

Charles Braswell 
Rating:
5.0

The management and staff are definitely on point

Jarvis Giles 
Rating:
4.0

Customer did not leave a comment.

Izaak Carson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER KOSCICA 
Rating:
5.0

Customer did not leave a comment.

richard edwarsd 
Rating:
5.0

The staff and manager was super nice, professional and helpful. The manager (I don’t remember her name), is excellent!!! I can’t give her enough praise! She went out of her way to help us! I highly recommend this facility to anyone!!!

DAWN OWENS  |  First Impressions 
Rating:
5.0

Very Great Staff! Everyone Was Very Nice And Friendly. Lakeia is a very kind person she’s super sweet and helpful. Thank you for making our move in experience so easy.

Vanishia Linebarger  |  Overall Experience 
Rating:
1.0

I would recommend this U-Haul to relatives and Friends and I also wood use it again myself if I need it again and thanks to the manager running this place very professionally and Clean

Gary Linebarger  |  Overall Experience 
Rating:
5.0

Nothing, the staff and management are all excellent, extremely professional and helpful. We had a great experience!! I cannot say enough great things about them!!! Thank you so much!!!

Dawn Owens 
Rating:
5.0

You guys handled everything with grace, thank you.

LAURILYN LANGWELL 
Rating:
5.0

Customer did not leave a comment.

jose jimenez 
Rating:
5.0

Staff was awesome!

John Laign 
Rating:
5.0

Customer did not leave a comment.

Lindsey Sandoval 
Rating:
3.0

Customer did not leave a comment.

Melissa Lemoing 
Rating:
5.0

Customer did not leave a comment.

MARCUS ALMOND  |  Overall Experience 
Rating:
5.0

Self return at night was a bit of a challenge.. Maybe better lighting in that area and better directions on where to park. Very good experience over all. At checkout, customer service person was very nice and quick.

Mary Pinto 
Rating:
5.0

Give some type of $ rebate when returning w more gas than “ required”!!! To use on a future rental !!

Andrew Kirk 
Rating:
5.0

The manager and staff were great. We moved from Texas and she was so patient with me and my son.

FREDERICK HILD  |  First Impressions 
Rating:
3.0

When we moved out of our storage I requested to close it was told there was a lock on it I apologized n said I’m already out of state my husband is Autistoc and has a traumatic brain injury manager emailed back I have you clear instructions no compassion at all regarding that basically saying she didn’t care he had a learning disability

Jamie Kelso  |  Overall Experience 
Rating:
5.0

Very impressed with professionalism and cleanliness and support of the staff

rick edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Stephenson 
Rating:
1.0

The person that handled my reservation at the pickup location. She was texting on her phone and this took 30 minutes to do. I had a reservation.with everything already there. Plus I got some furniture pads. So instead of given them to me after hooking up trailer had to pull all the way around again. I feel that she had issues in her personal that effects u haul business.

PHILLIP DERBY 
Rating:
5.0

Exceptional customer service

Lisa Pool 
Rating:
5.0

Customer did not leave a comment.

Kathleen Gibson Reilly 
Rating:
5.0

Customer did not leave a comment.

Kathleen Reilly 
Rating:
5.0

Customer did not leave a comment.

Danielle Zaccaro 
Rating:
5.0

Customer did not leave a comment.

Gary Grudowski 
Rating:
5.0

Natin everything it’s very good

Ismael Ortega 
Rating:
5.0

Customer did not leave a comment.

MARY palermo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Smith 
Rating:
5.0

Good services

Liza Rijos 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rijos  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Darrell Howell 
Rating:
5.0

Very friendly, helpful, and respectful. It was the best experience from a u haul and storage facility I even seen.

Dwayne Quesenerry  |  First Impressions 
Rating:
3.0

Way to high an charge me extra 112.00

Donna Ellis 
Rating:
4.0

I did not like the process of online check in. It was difficult and time consuming. No way to dispute the mileage charges as the facility was closed with no instructions on where to park the vehicle. This was a bad experience from beginning to end.

Steve Dawn Barbee 
Rating:
5.0

Good customer service and good experience

Thomas Henry 
Rating:
5.0

Customer did not leave a comment.

Pamela Tinagero 
Rating:
5.0

Customer did not leave a comment.

Ashley Watson  |  Overall Experience 
Rating:
5.0

David was great!

Henry edmundson 
Rating:
5.0

Customer service exceeds expectations. The pricing is ridiculous. The manager is phenomenal she will go above and beyond to accommodate customer. Extremely friendly and very knowledgeable and helpful. I give this UhAul service a10 perfect all around.

Tracy Graydon 
Rating:
5.0

Customer did not leave a comment.

Amber Holder 
Rating:
5.0

Customer did not leave a comment.

Joseph Carovinci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stuart Dewitt  |  First Impressions 
Rating:
5.0

Excellent! Friendly and efficient.

Henry edmundson 
Rating:
2.0

Customer did not leave a comment.

Taylor Bolick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE LARGENT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD ZIEGLER 
Rating:
5.0

Customer did not leave a comment.

Joel Parker  |  Overall Experience 
Rating:
5.0

Google maps lead us to it, otherwise, maybe a little hard to find without nav. Excellent store.

Lon Smith 
Rating:
5.0

The rental went very smooth. We had a slight hickup but the problem was fixed the next day.

Stephen Mixon 
Rating:
5.0

Customer did not leave a comment.

Kong Lee 
Rating:
5.0

The young lady that checked us out was same person who set us up 4 years ago. Fantastic employee, was wonderful for our son a student at Lenoir~Rhyne to store his stuff over the years!

Jacob Patterson  |  Overall Experience 
Rating:
5.0

Very professional and helpful!

PHILLIP HOWARD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Winn  |  Overall Experience 
Rating:
4.0

The MPH plastic shield was cracked when I received the truck.

Joseph Leftwich 
Rating:
5.0

The answering machine takes time to finally talk to a person. It is important to have an immediate answer at times. This was the site in Hickory, NC. The Johnson City, TN staff was very helpful and informative.

Joe Burchette 
Rating:
5.0

This location has much better customer service than the one located on 70 in Hickory, NC. If I need to use UHaul again, I will use this location.

Zachary McFellin 
Rating:
4.0

better signage on where to go, like office, equipment return and pick-up.

Justin Thomas 
Rating:
5.0

Everything went well easy to access clean and had gas in it.And was left the same.

Heather Love 
Rating:
4.0

Customer did not leave a comment.

Tammy Swihart 
Rating:
5.0

Friendly customer service both at check in and drop off. Highly recommend.

Elaine Bolick 
Rating:
5.0

Customer did not leave a comment.

Tina Matthews 
Rating:
4.0

Customer did not leave a comment.

Alonzo Wilson 
Rating:
5.0

This was the greatest experience I ever had. Great customer survey no hidden fees. I would recommend everyone to go there.

LATOYA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura Handsford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaiah reyes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FRANK MCDANIEL 
Rating:
5.0

Kia is amazing! She had everything ready for me to make it a speedy transaction. I would highly recommend you go to this location if you need a dependable and pleasant experience

Julie Scaramuzzo 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN GALVEZ  |  Overall Experience 
Rating:
5.0

Only complaint is making sure there’s a counter measure for when the A/C duct work is sweating water in the units. I had to file a damage claim to get reimbursed for a ruined mattress that cost over $4000. Above all I’d do business with this U-haul again and the manager and employees are always on top of everything.

Justin Collins  |  Overall Experience 
Rating:
5.0

Excellent service and very clean storage facility. The manager, she was great.

Cynthia Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Gauvin 
Rating:
4.0

I dropped off the vehicle a day early, 6 minutes prior to the location’s opening, because I had to be somewhere else. I had logged on to Uhaul earlier in the morning to confirm day and time of drop-off. I returned to the U-Haul facility an hour later. There was no one inside at the counter - just had a number to call because the employee was back in the storage area. I told her I dropped off the truck just before opening and wanted to make sure she had gotten it. I was there in the office and she was in the back. She said she would take care of it. I did not know - because the writing in the contract emailed to me was so tiny that I could not read instructions about having to take photos, etc. - to finalize the drop-off. Then I got home and saw the $20 service charge which could have easily been avoided if she came out from the back and checked the truck while I was there. At any rate, I called the main UHaul number and was assisted by Nelwyn Rian who understood my inquiry and issued a refund as a one-time customer service gesture which I greatly appreciated. Now I know! Thank you!

Lauren Dunning 
Rating:
5.0

Lakeia was great and the facility was the best. Will definitely use it again. Great experience all around!

jamika johnson-tobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Lewis  |  Overall Experience 
Rating:
5.0

Truck had no air conditioning.

Gregory Royal 
Rating:
2.0

The fact you have no idea where the entrance door is should be fixed. I went around the back to where the truck drop off should be, however the entrance to the building is on the other side of building.

Joseph St. John 
Rating:
4.0

Customer did not leave a comment.

Chris Goldby 
Rating:
5.0

Customer did not leave a comment.

KYLE BROOKS 
Rating:
4.0

Customer did not leave a comment.

Lynn Prado 
Rating:
5.0

Customer did not leave a comment.

RAMON MATA  |  Overall Experience 
Rating:
4.0

Nothing I can think of at this moment, personally my experience was fine was treated with kindness and respect.

Steve Roseboro 
Rating:
4.0

Everything was fine no problems

Gregory Goans  |  Overall Experience 
Rating:
2.0

Friendly yes, didn’t get the right storage, they changed everything around took over 1/2 hrs to get storage spaces. Plus other things. The main thing we finally got ouw 2 spaces.

richard munro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Perry 
Rating:
5.0

Staff was friendly and helpful

JOHN BREEN  |  Overall Experience 
Rating:
5.0

The U-Haul attendant was very nice and helpful. I saw her extend kindness to others as well.

Cynthia Haas 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE HUBER  |  First Impressions 
Rating:
2.0

I had the rental until Sunday at 4pm but dropped it off on Saturday at 5pm in the night drop box because they closed right at 5pm. They charged me a $20.00 fee for after hours drop…..why when I had it for another day?

Steven Schram 
Rating:
1.0

My truck was not available after having made a reservation

Sharon Gadson 
Rating:
5.0

Your app is slow and does not always pull everything in.

chou maysee yang 
Rating:
4.0

Everything is okay so far

JOEL ANNAS  |  First Impressions 
Rating:
5.0

If I ever need a storage unit again, I will definitely look here first. Staff was friendly and informative

mary lewis  |  Overall Experience 
Rating:
3.0

The employee lied about pricing of the rental vehicle and will charge you for gas if you do not photograph your gauge as proof, even if you fill it to its original position. Clean vehicle, though.

Darius Pope 
Rating:
5.0

Customer did not leave a comment.

Steve Signor  |  Overall Experience 
Rating:
5.0

Above and beyond excellence. Extremely polite quick response and service. I highly recommend Downtown Hickory Uhaul.

Tracy Graydon 
Rating:
5.0

Customer did not leave a comment.

aaron munger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron munger 
Rating:
4.0

E

Terri Jackubowski 
Rating:
2.0

The rental I was first provided had the check engine light on, wouldn’t steer, wouldn’t drive out of the parking lot. But the manager said it was fine to her! It and the replacement were both grossly dirty in the cabs. The photos were of new trucks, didn’t reflect any of the damage. The other problem at this location, where I’ve rented from before and come for supplies, is that the manager is the only one on staff and is tied up constantly. It takes forever to get in and out. Nice woman, seems to be doing her best, but it isn’t worth the time lost and the unreliable equipment if you are on any kind of schedule.

PRERANA PATEL 
Rating:
4.0

Customer did not leave a comment.

Greg Wrenn 
Rating:
5.0

Customer did not leave a comment.

aaron munger  |  First Impressions 
Rating:
2.0

Representative was not friendly at all. She acted annoyed, answered questions with “yes/no” rather than offering an explanation, was not customer service oriented.

WILLIAM GARDNER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billy Dowghty 
Rating:
5.0

Customer did not leave a comment.

Tim Caesar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon-Michel McEntire  |  First Impressions 
Rating:
5.0

Uhaul makes everything pain less

doris hefner  |  First Impressions 
Rating:
5.0

Very thorough, helpful and knowledgeable manager! Spotless facility

dale langen  |  First Impressions 
Rating:
5.0

Uhaul makes everything pain less

randall prater 
Rating:
5.0

Customer did not leave a comment.

Rhonda Gibson  |  Overall Experience 
Rating:
4.0

I only used half of the miles I paid for at pickup. Maybe the customer should be reimbursed for the remaining miles not used. After all the customer has to fill the tank back to where it was at pickup. Just a curious customer. Thank you.

Angela Taylor 
Rating:
5.0

Great service , very accommodating

Steve Signor 
Rating:
5.0

Great customer service! Very nice!

jamika johnson-tobb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RADIAH WHITENER  |  First Impressions 
Rating:
5.0

staff is friendly and professional. vans are clean and well maintained. will be renting again.

heather friday 
Rating:
5.0

Everything was great!

Brandan Barti 
Rating:
5.0

Customer did not leave a comment.

Vera Sakhonenko 
Rating:
5.0

Thanks for the your kind service

Rodney Finger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY CARTER  |  Overall Experience 
Rating:
5.0

The General Manager was the one working. She definitely needs a raise. She was so helpful and attentive.

Brad Lyons 
Rating:
5.0

Lakeia Springs did a wonderful job helping us get what we needed. She was extremely helpful and friendly. She is a big plus for the company. The truck we rented was clean and we had no problems with it and would go back to this location if we need anything in the future.

Clyde Hill 
Rating:
5.0

Customer did not leave a comment.

PAUL MILLER  |  Overall Experience 
Rating:
5.0

Thank you So Very Much!<3

kayleann pruitt  |  Overall Experience 
Rating:
2.0

The unit was very hard to get into because it was an upper level. Unfortunately, we set the alarm off because it was very inconvenient to get into the upper unit but we did get everything in the upper unit. Had to call the general manager to stop the alarm hopefully we don’t have to use the storage unit for a long.

Cherokee Rice  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pamela Reid 
Rating:
5.0

Customer did not leave a comment.

ALEXIS HAFFORD  |  First Impressions 
Rating:
5.0

Nothing at all! Your employee Lakeia was AMAZING! I had made a hiccup ordering my uhaul online she went thru everything and helped me reorder correctly! Also, I had a hold I had to clear with uhaul before renting and she walked me thru calling step by step so I could secure my uhaul in a timely manner with no worries! I was every company had a Lakeia in todays world! Lakeia represents your company with true professionalism! 5 STARS!!!

Tera Whaley-Dula 
Rating:
5.0

Was very helpful would recommend everyone to use their services

Gerald Crawford 
Rating:
5.0

Customer did not leave a comment.

Alexis Martin  |  Overall Experience 
Rating:
5.0

Staff member and manager gave a positive environment and excellent communication. I must say it is a clean well crept and organized facility that deserves a 5 star rating. Thank you .

Ashly Kohly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail Hagen 
Rating:
5.0

The most friendly and helpful service!!

PAYTON MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Holladay 
Rating:
5.0

Customer did not leave a comment.

Linda McCoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Reece 
Rating:
3.0

Mileage fees were not explained.

Michael Pawluk 
Rating:
5.0

The associate was very helpful and friendly getting our unit set up .

CARLTON MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loran Caoili  |  Overall Experience 
Rating:
5.0

Tara Houston was very friendly! She was knowledgeable, and very kind after a long day of moving. She had my stuff inspected and had me on my way in about 5 mins!

joel broome 
Rating:
5.0

Customer did not leave a comment.

Ron Mayfield  |  Overall Experience 
Rating:
5.0

Very nice person helped me

Rachelle Hunter  |  First Impressions 
Rating:
3.0

I waited nearly an hour after my scheduled pickup time due to under staffing. Lakeia was very professional and helpful but needs more employees at location.

Kevin Nalley 
Rating:
5.0

Customer did not leave a comment.

Eden Hudak 
Rating:
5.0

Customer did not leave a comment.

lovae hewitt 
Rating:
4.0

Customer did not leave a comment.

Martin Driscoll 
Rating:
5.0

Customer did not leave a comment.

Stacie Kilfoyle 
Rating:
5.0

Excellent service

kenneth kabogo 
Rating:
5.0

The attention provided by Miss Lakeia at all times was excellent U-Haul will always be my first choice.

Alfredo Thielen 
Rating:
5.0

Lakeia was very helpful..She gave the best prices and she was also very friendly and professional…

SHARI HEWITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John McElhiney 
Rating:
5.0

Customer did not leave a comment.

Sindy Connell 
Rating:
5.0

Customer did not leave a comment.

Chris Washburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trinity johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles compton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda McCoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Downs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Hawkins  |  First Impressions 
Rating:
5.0

This facility is the best around. Clean and staff are welcoming!

Tracy Sherrill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Figueroa  |  First Impressions 
Rating:
5.0

The manager there is extremely helpful and went above and beyond to help me.

Tammi Jacobs  |  Overall Experience 
Rating:
5.0

After renting for numerous years, I can say this was the best rental experience I have had anywhere. The manager and staff were always helpful, considerate and workable with any situation. I would not hesitate to go back, if needed, and will definitely recommend this facility to anyone and everyone. Thank you!

Janet Burnham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kayleann pruitt  |  First Impressions 
Rating:
5.0

Awesome a good experience renting a storage facility from there

Richard Kozlowski  |  Overall Experience 
Rating:
5.0

The general manager was very nice an professional as well as the young lady that was there with her I would come back

Reshella Graham-Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorin Holland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joshua wilson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charlotte Hewitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Lewis  |  First Impressions 
Rating:
5.0

Very helpful whenever I needed some special attention Will use again

TERRI DUCKETT  |  Overall Experience 
Rating:
1.0

Office was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.

Kendall Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary lewis  |  First Impressions 
Rating:
1.0

Staff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department

Kailey Gulch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence Shuford  |  First Impressions 
Rating:
5.0

Lakeia was awesome to work with and went the extra mile for our move!

Tracey Beckler  |  First Impressions 
Rating:
4.0

Thank you for the safe and secure storage

Robert Riggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana Doherty  |  Overall Experience 
Rating:
5.0

It was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.

DANA SOBHA  |  First Impressions 
Rating:
5.0

The female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!

YOLANDA LANE   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio Alonso  |  Overall Experience 
Rating:
5.0

Lakea, Tyrone and the young lady in training went above and beyond the call of duty.

Rocio Alonso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS TATE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI GABE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Todd  |  Overall Experience 
Rating:
5.0

GREAT JOB U HAUL (you all)!

Mary Dula  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Wooten  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin shepherd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiley Sweazy  |  First Impressions 
Rating:
5.0

Lakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris

Angelo Corsaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Bryant Gaiter  |  Overall Experience 
Rating:
5.0

Lakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.

David Prescod  |  First Impressions 
Rating:
5.0

Lakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.

Mary Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venus Colella  |  Overall Experience 
Rating:
5.0

Did not need storage after all.

Alyssa Zavala  |  Overall Experience 
Rating:
5.0

Ty was very patient and helpful. I really appreciated his assistance.

Candace Rowe  |  First Impressions 
Rating:
5.0

I had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!

Leigh Pack  |  First Impressions 
Rating:
5.0

Ty Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!

William Tillman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Ellis  |  Overall Experience 
Rating:
5.0

Mr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend

Keith Krause  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carolyn Jordan  |  First Impressions 
Rating:
5.0

Very convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.

Amal Nassar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CALEB RAPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry clark  |  First Impressions 
Rating:
5.0

The manager at Hickory location, Ty went above and beyond. When my movers didn’t show he helped me get movers quickly to unload my items.

SCOTTIE JOINES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Grote  |  Overall Experience 
Rating:
5.0

We had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.

David Robbins  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.

Tina Lesser  |  First Impressions 
Rating:
5.0

Good place to storage my items and stay safe

Gregory Goans  |  First Impressions 
Rating:
5.0

Ty Ramseur, Brandon and Makayla are wonderful!

Holly Steiger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laiza Perez Rijos  |  Overall Experience 
Rating:
3.0

Rat poison in locker we rented.

Marilyn and Michael Sowyak  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

keaira colbert  |  First Impressions 
Rating:
5.0

Needed multiple units the staff worked to keep my units next each other and close if unable. Great experience .

Ken Callahan  |  Overall Experience 
Rating:
5.0

The lady upfront was very nice and answered all my questions and I will recommend to this for my friend

Edwin Peralta  |  First Impressions 
Rating:
4.0

While I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I’m in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn’t for that my experience would have been excellent

Yadira Williams  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PATRICIA DROLET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY KIMBRELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janet hoff  |  Overall Experience 
Rating:
5.0

Katie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.

Ron Downs  |  Overall Experience 
Rating:
4.0

Easy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.

Dennis Houck  |  Overall Experience 
Rating:
5.0

They did good by me

Anthony Foust  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Mason  |  Overall Experience 
Rating:
5.0

It was affordable and save my life. I wish the bathroom was clean like it used to be.

Crystal Vang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Raymond  |  Overall Experience 
Rating:
5.0

I would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure

Treasure Maynor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Doiron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Koscica  |  First Impressions 
Rating:
5.0

Thanknyou to the hickory nc staff!!!!!

Mary Logan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Gabe  |  Overall Experience 
Rating:
4.0

Other storage places give you code or card and you have 24/7 access. Not limited time

STEVEN AARON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stafford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALOB HOWARD  |  Overall Experience 
Rating:
5.0

The gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.

Cathy Faltermayer  |  First Impressions 
Rating:
4.0

When we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!

janet hoff  |  First Impressions 
Rating:
5.0

I was provided exceptional customer service.

Katherine Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Bennett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latonia Michaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Adkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Constance Snyder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney Finger  |  First Impressions 
Rating:
5.0

Very happy!

William HardiwickIII  |  Overall Experience 
Rating:
5.0

Katie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again

Steven Raymond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Jefferson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Moore  |  Online Move In 
Rating:
5.0

I do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.

Eric Olson  |  Overall Experience 
Rating:
2.0

Had to go to 3 different locations.

Ashley Isaacs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Stone  |  Overall Experience 
Rating:
5.0

Great servoce

Demonte Moore  |  First Impressions 
Rating:
5.0

.

Demonte Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey Poole  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

John Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LECOUNTE TEELE  |  Overall Experience 
Rating:
5.0

The general manager and lady work there were great helpers! Friendly and understanding my needs!

Christopher Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leanna Bodnar  |  Overall Experience 
Rating:
5.0

Great facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.

William Daniel  |  Overall Experience 
Rating:
5.0

The customer service was professional and outstanding!

LECOUNTE TEELE  |  First Impressions 
Rating:
5.0

Perfect place for storage

Lori Kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE BROWNING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janet farist  |  Overall Experience 
Rating:
4.0

Loved dealing with the staff, very helpful and friendly. They all need a raise!!

Kim Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Greene  |  Overall Experience 
Rating:
5.0

The people are always great and super helpful. I’ve had several storage units with them over the years.

Roberta Cooper  |  Overall Experience 
Rating:
1.0

I was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.

Jackson Jeffries  |  Overall Experience 
Rating:
4.0

One thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.

Christey Kirk  |  Overall Experience 
Rating:
5.0

The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.

Brooks Smith  |  Online Move In 
Rating:
5.0

Good place good people

Anthony Foust  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  Overall Experience 
Rating:
5.0

Very helpful with all my questions & great staff.

Janet Barger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber bailey  |  Overall Experience 
Rating:
2.0

One of the employees thought that it was professional to message me on Facebook about my storage unit. I think that’s a little invasive so I cleared everything out and canceled my contract.

Nikolai Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawanna Reid  |  First Impressions 
Rating:
5.0

The lady that helped me was phenomenal!!!!!!!

Kellie Medley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Limitless Paintng llc Paintng llc  |  Overall Experience 
Rating:
5.0

Aretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today’s society do we experience the love that Aretha showed towards us, her customer. I’m looking forward to our return visit in a couple weeks. I don’t what her compensation is but it’s probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer

Bill Mc Brayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Kraay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis bennett  |  First Impressions 
Rating:
5.0

This is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can’t give this place a high enough rating.

Justin Hay  |  Overall Experience 
Rating:
5.0

The associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.

William Daniel  |  First Impressions 
Rating:
5.0

Aresha was very helpful and professional.

Claudine Abernathy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hazel Scott  |  Overall Experience 
Rating:
5.0

Thank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!

Glenn Moore  |  Overall Experience 
Rating:
5.0

Aresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!

Eileen Thomas  |  Overall Experience 
Rating:
5.0

UHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)

Tracye Lord  |  Overall Experience 
Rating:
4.0

Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.

William Barrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Sipe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrol Poppe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Philpot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy Whisenant  |  Overall Experience 
Rating:
5.0

Areesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.

JOE BISHOP  |  Overall Experience 
Rating:
5.0

The staff was top rate, very helpful and knowledgeable.

Tom Rogers  |  Overall Experience 
Rating:
5.0

The family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy

MARGRET MURPHY  |  Overall Experience 
Rating:
5.0

Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!

Leanna Bodnar  |  First Impressions 
Rating:
1.0

Laurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.

Corey Rhyne  |  Overall Experience 
Rating:
5.0

Aresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!

J.R. Hildreth  |  Overall Experience 
Rating:
5.0

Very good experience..

Ann Teague  |  Overall Experience 
Rating:
5.0

Very please with that facility, thank you very much!!!

Enrique Rodriguez  |  Overall Experience 
Rating:
5.0

The girls there are friendly and professional. They’re the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.

Pablo Rodriguez  |  First Impressions 
Rating:
5.0

Outstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.

Samuel Hanley  |  Overall Experience 
Rating:
5.0

Ms. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!

chanel Morela  |  Overall Experience 
Rating:
5.0

I appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Thanks again!

MARY ALISHA BRUMFIELD  |  Overall Experience 
Rating:
5.0

Very well run operation

Donald Gillette  |  First Impressions 
Rating:
5.0

Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!

Daniel Lowery  |  First Impressions 
Rating:
5.0

Staff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.

Wynema Masino  |  Overall Experience 
Rating:
5.0

Aresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.

JOE BISHOP  |  First Impressions 
Rating:
5.0

Representative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs

Samuel Hanley  |  First Impressions 
Rating:
5.0

Great place, no problems.

Kaleigh Colwell  |  Overall Experience 
Rating:
5.0

Very well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!

Leroy Jones  |  Overall Experience 
Rating:
5.0

A+

Felicia Price  |  Overall Experience 
Rating:
2.0

Garage me throwing stuff because they did roof work over my unit.

John Darity  |  Overall Experience 
Rating:
5.0

Thanks, we would recommend it

Dhanya Rajesh  |  Overall Experience 
Rating:
5.0

Lady really loves her job & has a great attitude!!

Wendy Walker  |  First Impressions 
Rating:
5.0

Great service!

john richardson  |  First Impressions 
Rating:
4.0

Super friendly staff. My only complain—lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50.00 to have the lock drilled out.

KIMBERLY JORDAN  |  Overall Experience 
Rating:
5.0

Great people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I’ve been to.

Douglas Stewart  |  Overall Experience 
Rating:
4.0

Excellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems

Tim Cartwright  |  Overall Experience 
Rating:
5.0

The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.

Dennis Houck  |  First Impressions 
Rating:
3.0

Definitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn’t have a choice but there.

Chad Johnson  |  Overall Experience 
Rating:
5.0

best facility and

jimmy jackson  |  Overall Experience 
Rating:
5.0

Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!

Daniel Shiftlet  |  First Impressions 
Rating:
5.0

Staff are very friendly and helpful.

jeremy jones  |  First Impressions 
Rating:
5.0

Ms, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.

J.R. Hildreth  |  First Impressions 
Rating:
5.0

The people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.

Tracye Lord  |  First Impressions 
Rating:
5.0

I was very happy with my experience.

Paula Mundy  |  Overall Experience 
Rating:
5.0

Excellent customer service

Craig Canella  |  First Impressions 
Rating:
5.0

Aeishya is wonderful and professional.

Jeffrey Cove  |  Overall Experience 
Rating:
5.0

We were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.

William Eichinger  |  Overall Experience 
Rating:
5.0

I rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.

Reggie Torres  |  Overall Experience 
Rating:
5.0

The manager is excellent, professional and respectful.

julio sanjuan  |  Overall Experience 
Rating:
5.0

Our csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location

Nora Perkett  |  First Impressions 
Rating:
5.0

The young lady was exceptionally helpful and supportive

EDWARD LOKE  |  First Impressions 
Rating:
5.0

The manager was very helpful and friendly.

Wynema Masino  |  Reservation 
Rating:
5.0

I had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks

LAUREN ERVIN  |  Reservation 
Rating:
5.0

This was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.

Don Bolton  |  Overall Experience 
Rating:
5.0

The agent was quick, efficient, and friendly. We were in and out in no time.

Levi Stroud  |  Reservation 
Rating:
5.0

My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!

Janet Burnham  |  Reservation 
Rating:
5.0

It seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.

Cecilia Barnard  |  Overall Experience 
Rating:
5.0

Extremely well maintained facility, with a friendly and efficient staff. I highly recommend them!

BENNETT CALE  |  Overall Experience 
Rating:
5.0

The service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.

Jennifer Yount  |  Reservation 
Rating:
5.0

Folks very good

paul brittain  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!

CALEB RAPER  |  Overall Experience 
No reviews have been submitted for this location.

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