Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

Rating:

5.0

Very friendly and helpful

Rating:

1.0

Trying to over charge me

Rating:

5.0

The staff at U-Haul were professional friendly and diligent in their work

Rating:

5.0

Great customer service.

Rating:

1.0

Reservation was confirmed at another Uhaul location several days in advance - 15 minutes prior to the reservation, I received a call from that location that the equipment was not actually available at that location and I'd need to call the 1-877 UHAUL line to find my own replacement (note: no "reservation guarantee" was offered or even mentioned, and the individual who called made no attempt to help find the equipment; rather, they simply pointed to the 1-877 number for me to call...). At this location, insurance fees were added to both truck and car trailer, although I'd never consented to adding either - I provided all requested information and completed all forms prior to equipment pickup (at which time my truck and trailer were "guaranteed" at the previous location, which ultimately didn't have it) and then insurance was added at the time of pick up. Shady business practices - not happy with service or fees and would not recommend

Rating:

5.0

Please with the staff and the service

Rating:

3.0

I figured out your game U-Haul. I reserved a furniture dolly 2 weeks in advance but you mysteriously did not have one available to rent the day I came to pick up the truck (except a broken one which your manager informed me, “does not roll”). I find it INTERESTING that a $6 billion company can’t find a rental dolly with 2 weeks notice. You had plenty of dollies available for purchase, however. Very INTERESTING indeed. To be completely fair, you let me use the hand trucks for free (after I asked), but wouldn’t let me rent one of your “for purchase only” furniture dollies. I would bet a rental furniture dolly (these are highly valuable and very rare, and not to be confused with a purchase-only dolly) that U-Haul makes a lot of money on people who need that furniture dolly but a $7 rental isn’t available. But not to worry! U-Haul will sell you a dolly for $21!! That’s margin, baby. I see your game, U-haul and I respect it; you are an excellent example of late stage capitalism. Also the truck was spacious and surprisingly good on gas. Thanks

Rating:

1.0

Truck needs to be ready to go at the time scheduled. Truck was in poor condition both head lights and grill were damaged. Truck hard shifted even when truck was not under load. I ordered several things to have ready in the truck for pick up which were not in the truck ready to go on arrival. Not having moving blankets and the Dollie’s I ordered made my move an absolute terrible! Will not use U-Haul again

Rating:

5.0

Great customer service! by Wade!

Rating:

5.0

Awesome

Rating:

5.0

Claude and his team were great - courteous, friendly and professional

Rating:

4.0

Thank you!

Rating:

5.0

Everything was excellent!

Rating:

5.0

People were excellent

Rating:

5.0

The staff member who helped me went above and beyond to take care of me. I had to change my reservation multiple times and arrived later than agreed upon. Everything went smooth as silk. I returned the truck the night before it was due and saved a few bucks. Thank you very much!

Rating:

5.0

I paid for a dolly but when I got ready to start moving.. I realized the dolly wasn't on the truck. But when I return the U-Haul I told the guy.. and he removed it off immediately so I wasn't charged for it. Thanks!

Rating:

5.0

The general manager of this facility was extremely helpful and accommodating. David, who did the install, was proficient and answered all our questions

Rating:

5.0

Give them boys a raise, Excellent service

Rating:

5.0

The process was so easy from pick up to drop off. The guys did a wonderful job, highly recommend their customer service!

Rating:

5.0

Everyone was very friendly and it was the last minute of the day and still you couldn't ask for nicer people,

Rating:

5.0

The manager and the new employee who helped me were both great

Rating:

5.0

Excellent service. The staff was very friendly and accommodating. Will definitely rent from them again.

Rating:

5.0

Great location. I am am many times repeat customer.

Rating:

5.0

Between personal moves and our business, we rent trucks often and the Wade Hampton UHaul location is our go to. The team is courteous and helpful and they have a great selection of equipment. Definitely recommend.

Rating:

1.0

My experience was a nightmare. Equipment not there that I reserved. Sent me to another location to pick up trailer. It was closed. Perso in Tyler made us remove car restraints and chains as he did not know how. Overall experience an F.

Rating:

5.0

Nicholas has a great attitude;; he was very personable and got me on my way fast!

Rating:

4.0

Everything is how it should be, quick & easy. Great job!!

Rating:

5.0

Mileage allowed is not real or close to what is required to do a move. Start address for the move and end address need to be considered.

Rating:

3.0

The personnel was not helpful in the morning. Heavy set girl (sorry don’t know her name), didn’t even get up from her chair to assist with getting the truck, the blankets, nothing. However the manager in the afternoon when I came back was awesome.

Rating:

5.0

Don't change a thing. You're already at 100%.

Rating:

5.0

A great staff. They’re swift, efficient and kind.

Rating:

5.0

personnel amazing!

Rating:

5.0

Staff was very professional and helpful. Truck in good shape. Return was very easy. Thanks!

Rating:

5.0

Mac was fantastic! We had an issue on our account that was an error made previously by a Uhaul rep at another location. He was assertive and helped us to get it resolved in a timely fashion. Without him stepping in, we would have continued to go in circles with corporate who was unable to provide a helpful response. We greatly appreciate his excellent customer service and assistance.

Rating:

4.0

I was charged for insurance, but I told the agent that I did not want insurance.

Rating:

5.0

Excellent customer service

Rating:

5.0

Best place to rent any U-Haul equipment. The general manager there is the best person I’ve ever spoken too about a rental.

Rating:

5.0

Very friendly, helpful and easy to work with…

Rating:

4.0

First two locations I was sent to were not positive representations - The Price is Right. auto Sales and Service looked like a war zone with old cars/parts lying everywhere and no one was there; the second had unusual hours and was vacant in the middle of the afternoon.

Rating:

5.0

Nothing that I know of they were on point for my needs

Rating:

5.0

Not much to improve. Picking up location has very helpful.

Rating:

5.0

A+ experience

Rating:

4.0

There were some areas of light exterior damage to the truck which had not yet been marked with UHaul stickers acknowledging their existence before I picked up the truck. It wasn't an issue whatsoever, because I notified the attendant as I was checking things over, and he said as long as I took photos to have a timestamp on my phone, everything would be cool (which it was), but I hate always having to go through that extra step and worry about protecting myself. It happens nearly every time I rent from UHaul. That's the whole point of having those stickers, is to mark preexisting damage. It's such an easy thing to take care of so the customer has one less thing to worry about, and yet it is almost never fully taken care of.

Rating:

5.0

Jacob Bowman is a Saint at this location! I had a small issue that came up at the last minute. They close at 5pm and it was literally the last min, but I really needed this uhaul that night! This young man offered to wait with me and help resolve my issue so I could get this uhaul that night..And he apologized to me for this small issue I had, OMG! This young man is an amazing employee and U-haul should feel very lucky to have him working for them! Jacob, your manager needs to give you the highest raise possible because you are an absolute Saint as far as I'm concerned. To improve this U-haul, hire more Jacob Bowmans'!!

Rating:

5.0

Great team.

Rating:

5.0

The staff was awesome! Two employees assisted me at pick up and drop. I will use this location anytime I need to rent equipment and will definitely recommend the location to friends. Great job to the team at U-Haul Moving & Storage of Downtown Greenville!!!!!!!

Rating:

5.0

Before recommending I would caution anyone that you may think you’re renting a certain type of equipment but that doesn't mean you’ll receive it. I rented a Sprinter-style van but received a cargo van that was designed in the 1980’s.

Rating:

3.0

Good service. Trailer made the long haul from SC to NH with no issues. I’d use them again!

Rating:

5.0

Nothing

Rating:

4.0

We told them we were shorted the two blankets, so they were only doing there job to report the missing blankets.

Rating:

2.0

I rent from this location 1-2 times a month. On this trip I got a van. Van was very dirty inside cab. Was told it was brought back the night before. It had noticeable damage on it. Was very dirty and had literally no gas in it. I was told it had no gas and to go by gas station next door before I left on my trip. I was given a credit of $15 and was told to bring back at 1/4 tank. $15 got me to 1/8th a tank. When I returned the van, the manager on duty wasn't very helpful. Even though he saw how bad the van was on outside, how dirty it was on inside, wouldn't give me additional credit toward fuel even when tried to show him proof. Just all around bad experience on this trip!

Rating:

5.0

The storage buildings are showing their age. There are large gaps in the siding that allow dirt to enter.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

The only problem I had was that rats got into my INDOOR storage unit & destroyed my very expensive couch and it was well wrapped. I didn't expect rats to be a problem in an indoor facility. I'm not happy about this at all!

Rating:

2.0

The staff had no idea what they were doing, we ended up having to get a different storage unit way down the haul from our original one because of such. There was a q-tip from the previous users that had so much ear wax on it that it was sticking to the wall. The insulation inside looks like it will give you asbestos. The move in process wasn’t smooth at all because there’s a huge bump that you have to get over to even get into the facility.

Rating:

2.0

The manager of this facility did not want to redeem my free first month of storage that I qualified for by renting a uhaul trailer a couple days ago. His explanation was that he is the manager of that location and he doesn't work like other managers at other locations and he would be loosing money by giving me a free month. Very disappointing

Rating:

5.0

Staff was helpful, able to serve my needs, courtesy, and professional. Like everyone else a bit short handed but did fine.

Rating:

3.0

I got no discount or refund for early truck return or early departure out of storage units.

Rating:

5.0

Great staff. Very helpful!

Rating:

4.0

Everything was great, except I had the check-in process (my reservation was lost twice before finally booking on the third try. Luckily they still had a unit available for me). Beyond this, it was a great experience.

Rating:

5.0

Excellent customer experience thanks to the staff members at 529 Wade Hampton Blvd in Greenville, SC. Definitely satisfied. Thank you

Rating:

2.0

I selected this rating, NOT because of unprofessional or unfriendly staff, but because of the painstaking difficulty of reserving my unit. Because the online reservation system 'crashed,' I was unable to complete my check-in online. Then, on two further occasions - one over the phone and one in-person - my reservation got lost for whatever unknown reasons. Fortunately, the third try was a success, and by the stroke of luck they still had a unit available for me, otherwise I would have been S.O.L. with a truckload full of stuff. Apart from all of this, the storage unit itself was fine, and the people were friendly.

Rating:

5.0

Thank you guys 😊

Rating:

5.0

This is the best U-Haul and staff in the upstate!!

Rating:

5.0

The staff was very friendly and helpful with our move to the Upstate of South Carolina. Thanks for the great service😁

Rating:

5.0

The service was a wonderful surprise!

Rating:

4.0

Very fast and efficient

Rating:

5.0

With current economic pressures we had fallen behind on payments and the items in the unit were of more sentimental value than monetary value . I was afraid we were going to loose them but the management was incredibly compassionate and generous and allowed us to retain the contents of our unit and we are extremely grateful for their kindness. Would reccomend for anyone needing storage. Rent was a good rate too! Thank you! If I had any suggestions it would be to mention that the smallest truck doesn't have a ramp. It is my fault for not reading the info thoroughly but I imagine this happens frequently enough that it is worth noting... again thank you very very much!

Rating:

5.0

The staff and management at this location were incredibly helpful during the time I used this unit. Regardless of what I needed or when I needed it, they were always happy to help. I often rented trucks and trailer from them as well. Should I have storage needs in the future this will be the first place I come.

Rating:

5.0

Staff was more than accommodating.. they went above and beyond

Rating:

4.0

The staff at the Greenville storage center made a very difficult time during My move bearable they should be commended for their customer service and just plain human understanding

Rating:

2.0

One man employed there has to handle the office and the storage area. I had to wait an hour before the office opened which he explained that he was the only one there. He was very helpful. However there is no sign nor anything posted that that location is now primarily just for storage. When the service rep from 1800 uhaul sent me there she should have told me that.

Rating:

5.0

although a little tight getting in and out of the location, the staff here were always extremely friendly and more than willing to help. When we got ready to move out and needed help with boxes they helped us put the boxes in our vehicle. When it was time to load the car on the hauler, they were extremely helpful. If I had to do it again, I would use this Uhaul.

Rating:

1.0

Got charged an extra 78$ on my credit card, I call your store and ask what it is for non of the employees seem to know, how we about 10 minutes later oh it's because you brought the truck back late. I returned the truck a day early. The employee says oh yeah you did I don't know why this is here we will refund you. 3 weeks later no refund. Everytime I call the store no one wants to help me. U haul is in the business of ripping people off. Wont be using them ever again.

Rating:

2.0

The staff is great but the building is not maintained which is a corporate issue. Both of my storages had missing insulation which caused water damage to my possessions. Bathroom could be cleaned more frequently as well.

Rating:

5.0

Great experience. Everyone was extremely friendly, knowledgeable, helpful, and accommodating. Highly recommend.

Rating:

5.0

Facility was clean and well maintained and access was never a problem. No trouble with any of my belongings being damaged in any way. The staff was always very accommodating and polite. Would recommend this facility to anyone in the area in need of storage !

Rating:

5.0

Very friendly and helpful! Went above and beyond expectations

Rating:

5.0

Great service. Would have loved to see more dollys to transport our items into storage. The one we found was broken. Overall a great experience!

Rating:

5.0

Thanks for everything.

Rating:

4.0

Please fix the gate to the storage area. We almost got locked in because the code box was not working.

Rating:

3.0

I had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.

Rating:

5.0

Top notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car. Online checkout if our storage unit rental was incredibly convenient.

Rating:

5.0

The staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.

Rating:

5.0

The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient

Rating:

3.0

Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.

Rating:

5.0

The management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.

Rating:

5.0

All staff was friendly and helpful.

Rating:

5.0

Knowledgeable, helpful, and courteous staff. Excellent overall experience! Thank you!

Rating:

5.0

It was good experience with usual Greenville, all staffs were very friendly and helpful. I don’t have any issues.

Rating:

5.0

This is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.

Rating:

5.0

Staff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. Thanks!

Rating:

4.0

N/A

Rating:

4.0

Definitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.

Rating:

5.0

U-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me

Rating:

2.0

Trent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions

Rating:

5.0

Out of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.

Rating:

4.0

Ceiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!

Rating:

5.0

Friendly staff, available units and convenient location.

Rating:

3.0

People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for

Rating:

5.0

The entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!

Rating:

5.0

We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.

Rating:

5.0

This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.

Rating:

3.0

The facility is rodent heaven. I expect some but most or my stuff had rodent residue on it

Rating:

4.0

Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.

Rating:

4.0

Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.

Rating:

5.0

Deneatria and Donna were very helpful is getting my storage area started. Thank you!

Rating:

1.0

Had nothing but problems starting at the end of month one

Rating:

5.0

When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!

Rating:

5.0

Great facility, great great folks!!!

Rating:

4.0

Brent was awesome!!

Rating:

1.0

Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.

Rating:

1.0

Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.

Rating:

1.0

Please have a manager call me asap 567-408-6346

Rating:

3.0

Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees

Rating:

3.0

Very nice and helpful

Rating:

4.0

Only difficulty was contacting the location by phone was almost impossible to get in touch with

Rating:

1.0

Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t care

Rating:

5.0

Very nice, every way possible was great

Rating:

4.0

NA

Rating:

5.0

The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

Rating:

3.0

The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.

Rating:

4.0

You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe

Rating:

5.0

This company is above excellent!

Rating:

1.0

Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...

Rating:

2.0

Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.

Rating:

5.0

worked great

Rating:

5.0

Great, friendly and efficient service. The best I’ve seen.

Rating:

5.0

Great service from both guys there.

Rating:

5.0

1000 thanks :)

Rating:

5.0

Very nice and polite and very helpful, pleasure doing business with.

Rating:

5.0

My unit was ready and the staff allowed me to move in quickly.

Rating:

1.0

the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.

Rating:

5.0

Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.

Rating:

5.0

The guys were very helpful and friendly.

Rating:

5.0

I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!

Rating:

5.0

Far beyond expectations. Great service. Great people to deal with. Thank you all.,

Rating:

5.0

Thank you

Rating:

4.0

n/a

Rating:

1.0

“Climate controlled” - unit spent most of its time at more than 100F this summer. “Well lit” - 1 month WITHOUT ANY lights. “Secure” - gate often left wide open well after closing hours.

Rating:

3.0

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