Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was so easy from pick up to drop off. The guys did a wonderful job, highly recommend their customer service!
Nikolas Rivera
Rating:
5.0
Everyone was very friendly and it was the last minute of the day and still you couldn't ask for nicer people,
Cindy Cope
Rating:
5.0
Customer did not leave a comment.
Doug Snyder
Rating:
5.0
The manager and the new employee who helped me were both great
RORY TYER
Rating:
5.0
Customer did not leave a comment.
William Goodson
Rating:
5.0
Excellent service. The staff was very friendly and accommodating. Will definitely rent from them again.
Michael Helms
Rating:
5.0
Customer did not leave a comment.
Jesse Sievers
Rating:
3.0
Customer did not leave a comment.
Michel Ayub
Rating:
4.0
Customer did not leave a comment.
Kimberly Libus
Rating:
5.0
Great location. I am am many times repeat customer.
Bradley Duke
Rating:
4.0
Customer did not leave a comment.
Timothy Cambridge
Rating:
5.0
Between personal moves and our business, we rent trucks often and the Wade Hampton UHaul location is our go to. The team is courteous and helpful and they have a great selection of equipment. Definitely recommend.
Lisa Suter
Rating:
5.0
Customer did not leave a comment.
colleen wilson
|
Overall Experience
Rating:
1.0
My experience was a nightmare. Equipment not there that I reserved. Sent me to another location to pick up trailer. It was closed. Perso in Tyler made us remove car restraints and chains as he did not know how. Overall experience an F.
Lisa Beene
Rating:
5.0
Nicholas has a great attitude;; he was very personable and got me on my way fast!
Timothy Helms
Rating:
5.0
Customer did not leave a comment.
Jeff Clemons
Rating:
4.0
Everything is how it should be, quick & easy. Great job!!
TYRIQUE PALMER
Rating:
5.0
Customer did not leave a comment.
STEVE BRIDGES
Rating:
5.0
Customer did not leave a comment.
Andrew Walker
Rating:
5.0
Mileage allowed is not real or close to what is required to do a move. Start address for the move and end address need to be considered.
gerald gigon
Rating:
5.0
Customer did not leave a comment.
Cameron Triay
Rating:
3.0
The personnel was not helpful in the morning. Heavy set girl (sorry don’t know her name), didn’t even get up from her chair to assist with getting the truck, the blankets, nothing. However the manager in the afternoon when I came back was awesome.
Donnamarie Dane
Rating:
5.0
Customer did not leave a comment.
Lee Bowen
Rating:
5.0
Customer did not leave a comment.
Chuck Miller
Rating:
5.0
Don't change a thing. You're already at 100%.
Richard Jones
Rating:
5.0
A great staff. They’re swift, efficient and kind.
charles shipman
Rating:
5.0
Customer did not leave a comment.
Ellen Akers
Rating:
5.0
Customer did not leave a comment.
Marc Rubin
Rating:
5.0
personnel amazing!
Kim Reid
Rating:
5.0
Customer did not leave a comment.
amani thompson
Rating:
5.0
Staff was very professional and helpful. Truck in good shape. Return was very easy. Thanks!
JOHN KIELBASA
Rating:
4.0
Customer did not leave a comment.
George Manos
Rating:
5.0
Mac was fantastic! We had an issue on our account that was an error made previously by a Uhaul rep at another location. He was assertive and helped us to get it resolved in a timely fashion. Without him stepping in, we would have continued to go in circles with corporate who was unable to provide a helpful response. We greatly appreciate his excellent customer service and assistance.
Michelle Guevara
Rating:
4.0
I was charged for insurance, but I told the agent that I did not want insurance.
David Armstrong
Rating:
5.0
Customer did not leave a comment.
Susan Kerns
Rating:
5.0
Excellent customer service
Meghan McCurdy
Rating:
5.0
Best place to rent any U-Haul equipment. The general manager there is the best person I’ve ever spoken too about a rental.
VINCENT ANTONUCCI
Rating:
5.0
Customer did not leave a comment.
Patrick White
Rating:
5.0
Customer did not leave a comment.
robert ware
Rating:
5.0
Very friendly, helpful and easy to work with…
Tom Kelly
Rating:
4.0
First two locations I was sent to were not positive representations - The Price is Right. auto Sales and Service looked like a war zone with old cars/parts lying everywhere and no one was there; the second had unusual hours and was vacant in the middle of the afternoon.
Jeff Hartman
Rating:
5.0
Customer did not leave a comment.
JUDY HEIDER
Rating:
5.0
Customer did not leave a comment.
CHARLES LINDSTROM
Rating:
5.0
Customer did not leave a comment.
Lewman Grass
Rating:
5.0
Customer did not leave a comment.
phyllis Thomas
Rating:
5.0
Customer did not leave a comment.
curtis flint
Rating:
5.0
Customer did not leave a comment.
CHARLES GREENE
Rating:
5.0
Customer did not leave a comment.
Michael Olbeter
Rating:
5.0
Nothing that I know of they were on point for my needs
Chris Stanton
Rating:
5.0
Not much to improve. Picking up location has very helpful.
PATRICK CURTIS
Rating:
5.0
Customer did not leave a comment.
Christine Redmond
Rating:
5.0
A+ experience
Christopher Caldwell
Rating:
4.0
There were some areas of light exterior damage to the truck which had not yet been marked with UHaul stickers acknowledging their existence before I picked up the truck. It wasn't an issue whatsoever, because I notified the attendant as I was checking things over, and he said as long as I took photos to have a timestamp on my phone, everything would be cool (which it was), but I hate always having to go through that extra step and worry about protecting myself. It happens nearly every time I rent from UHaul. That's the whole point of having those stickers, is to mark preexisting damage. It's such an easy thing to take care of so the customer has one less thing to worry about, and yet it is almost never fully taken care of.
Daniel Wallach
Rating:
5.0
Jacob Bowman is a Saint at this location! I had a small issue that came up at the last minute. They close at 5pm and it was literally the last min, but I really needed this uhaul that night! This young man offered to wait with me and help resolve my issue so I could get this uhaul that night..And he apologized to me for this small issue I had, OMG! This young man is an amazing employee and U-haul should feel very lucky to have him working for them! Jacob, your manager needs to give you the highest raise possible because you are an absolute Saint as far as I'm concerned. To improve this U-haul, hire more Jacob Bowmans'!!
Melinda Goodwin
Rating:
3.0
Customer did not leave a comment.
Brittany Berry
Rating:
5.0
Customer did not leave a comment.
Bill Harney
Rating:
5.0
Great team.
JOHN GRAYSON
Rating:
5.0
Customer did not leave a comment.
CHARLES BUTLER
Rating:
5.0
Customer did not leave a comment.
Jasmine Walsh
Rating:
5.0
Customer did not leave a comment.
Bob House
Rating:
4.0
Customer did not leave a comment.
Kathleen Boyd
Rating:
5.0
Customer did not leave a comment.
Suk Lee
Rating:
5.0
Customer did not leave a comment.
WILLIAM HOWARD
Rating:
5.0
Customer did not leave a comment.
Hope Sargeant
Rating:
5.0
Customer did not leave a comment.
Jeffrey Staples
Rating:
5.0
The staff was awesome! Two employees assisted me at pick up and drop. I will use this location anytime I need to rent equipment and will definitely recommend the location to friends.
Great job to the team at U-Haul Moving & Storage of Downtown Greenville!!!!!!!
Thibault Guicherd
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Before recommending I would caution anyone that you may think you’re renting a certain type of equipment but that doesn't mean you’ll receive it. I rented a Sprinter-style van but received a cargo van that was designed in the 1980’s.
Courtney Millwood
Rating:
3.0
Good service. Trailer made the long haul from SC to NH with no issues. I’d use them again!
Kim Brander
Rating:
5.0
Customer did not leave a comment.
Jerry Pugh
Rating:
5.0
Nothing
Shawn Burke
Rating:
5.0
Customer did not leave a comment.
Kevin Colburn
Rating:
5.0
Customer did not leave a comment.
Elizabeth Burnside
|
First Impressions
Rating:
4.0
We told them we were shorted the two blankets, so they were only doing there job to report the missing blankets.
Adam Kjerstad
Rating:
2.0
I rent from this location 1-2 times a month. On this trip I got a van. Van was very dirty inside cab. Was told it was brought back the night before. It had noticeable damage on it. Was very dirty and had literally no gas in it. I was told it had no gas and to go by gas station next door before I left on my trip. I was given a credit of $15 and was told to bring back at 1/4 tank. $15 got me to 1/8th a tank. When I returned the van, the manager on duty wasn't very helpful. Even though he saw how bad the van was on outside, how dirty it was on inside, wouldn't give me additional credit toward fuel even when tried to show him proof. Just all around bad experience on this trip!
joe laughridge
Rating:
5.0
Customer did not leave a comment.
Randy Hawkins
Rating:
5.0
Customer did not leave a comment.
james joe
Rating:
5.0
Didn't rent from them, just a drop-off, but they were all super polite and friendly.
Marc Lussier
Rating:
4.0
The location is a bit cramped because of all the inventory. A bit difficult to get in and out of. Otherwise, great service and friendly staff.
Marvin Reem
Rating:
5.0
The storage buildings are showing their age.
There are large gaps in the siding that allow dirt to enter.
KEVIN BERRY
|
Overall Experience
Rating:
5.0
No improvement needed. I will definitely recommend this location to anyone that needs to rent an U- Haul. I am totally satisfied with your service
deborah arnold
Rating:
5.0
Nothing. Really great staff. I didn't order from them, just dropped off equipment and they were so friendly and helpful.
Marc Lussier
Rating:
5.0
This location was great and saved us. I had reserved a truck at a location off woodruff rd in Greenville, SC and received a confirmation the day before. When got there to get truck was told no truck had been assigned and to call. Took two hours to get things figured out and a truck found. We had help to load the truck and that cut into our time and made us late getting on the road to Atlanta. Really was frustrating that I couldn’t have gotten a call the night before so that I could have figured out a new plan and save us much needed time.
Bob Marschewski
Rating:
5.0
The two gentlemen at this location (whose names I have forgotten) were EXCELLENT employees. Extremely helpful, extremely informative, and extremely well-mannered. They were our first true impression of South Carolina, and my wife and I felt so welcomed. A huge thank you to those young men!
Corban Wheeler
Rating:
4.0
Customer did not leave a comment.
R abshure
Rating:
5.0
Customer did not leave a comment.
Michael Hancock
Rating:
5.0
Customer did not leave a comment.
Ken Walton
Rating:
4.0
There was strong (bad) smell in the cargo area.
Peter Huis
Rating:
5.0
Customer did not leave a comment.
Donald Brown
Rating:
2.0
I could not get in on time. The employee said someone took the key that was under the outdoor smoking stand. He couldn’t open up. He left to get someone. I said I had people to meet to help me move. When I started the truck it squealed like a pig for a long time. He said it was just driven yesterday it should be fine . It was ok but I wondered if the personal should check the trucks after each use?
sharon GOODMAN
Rating:
5.0
Personnel made the drop off extremely easy.
Paul Pascutti
Rating:
5.0
Customer did not leave a comment.
Shaqwanna Atkins
Rating:
5.0
Easy and quick process
David Mack
Rating:
5.0
All three employees I’ve interacted with so far have been very polite, helpful, and informative. The location itself is a little tight on space, but the service is top-notch.
Anne McLaughlin
Rating:
5.0
Customer did not leave a comment.
Karen Radcliffe
Rating:
5.0
Enjoyed all my interactions with the staff
Jonathan Allston
Rating:
5.0
I'm not one to leave comments but these guys were great. Your web site has some challenges and the app was unable to find my order. Called the store and they found my order, notated it so my daughter could pick up the rental without me, extended the rental duration when we ran into challenges, and accepted the return. All with a cheerful and professional demeanor. Thanks!!
Kevin Miller
Rating:
5.0
Awesome service!
LESLIE WATT
Rating:
5.0
Customer did not leave a comment.
Alexia Bell
Rating:
4.0
no comment
Larry Jones
Rating:
5.0
Nothing at all negative or that I feel that needs to be improved. The fact that y’all help me find a location near my moving area to drop. The car off was phenomenal and I really appreciate that. Y’all added something that needs to be done for me to make my trip easier. Continue doing what you are doing.
Adrienne Robinson
Rating:
5.0
Young guy working was very helpful and friendly and I told him how dirty it was when I got it and he said the location it came from doesn't clean the trucks when they have come to his location. He was great though.
JOEL BENNETT
Rating:
5.0
Customer did not leave a comment.
ERIC WILSON
Rating:
5.0
Customer did not leave a comment.
michael smaw
|
First Impressions
Rating:
5.0
Very friendly and helpful staff.
jan brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
romola thorbeck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chandra harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Davis
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
angela smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Shaw
|
First Impressions
Rating:
5.0
The only problem I had was that rats got into my INDOOR storage unit & destroyed my very expensive couch and it was well wrapped. I didn't expect rats to be a problem in an indoor facility. I'm not happy about this at all!
Leslie Kiser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Cool
|
First Impressions
Rating:
2.0
The staff had no idea what they were doing, we ended up having to get a different storage unit way down the haul from our original one because of such. There was a q-tip from the previous users that had so much ear wax on it that it was sticking to the wall. The insulation inside looks like it will give you asbestos. The move in process wasn’t smooth at all because there’s a huge bump that you have to get over to even get into the facility.
Cheyenne Gillen
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Danae Henderson
|
First Impressions
Rating:
2.0
The manager of this facility did not want to redeem my free first month of storage that I qualified for by renting a uhaul trailer a couple days ago. His explanation was that he is the manager of that location and he doesn't work like other managers at other locations and he would be loosing money by giving me a free month. Very disappointing
Luis Velasquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dewana Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana Kayas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa harkins
|
Overall Experience
Rating:
5.0
Staff was helpful, able to serve my needs, courtesy, and professional. Like everyone else a bit short handed but did fine.
Mike Wilkie
|
First Impressions
Rating:
3.0
I got no discount or refund for early truck return or early departure out of storage units.
andrew alumbaugh
|
Overall Experience
Rating:
5.0
Great staff. Very helpful!
Cathy Dykes
|
Overall Experience
Rating:
4.0
Everything was great, except I had the check-in process (my reservation was lost twice before finally booking on the third try. Luckily they still had a unit available for me). Beyond this, it was a great experience.
Benjamin Zwain
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kirk Wilmore
|
Overall Experience
Rating:
5.0
Excellent customer experience thanks to the staff members at 529 Wade Hampton Blvd in Greenville, SC. Definitely satisfied. Thank you
Wilson Meneses
|
Overall Experience
Rating:
2.0
I selected this rating, NOT because of unprofessional or unfriendly staff, but because of the painstaking difficulty of reserving my unit. Because the online reservation system 'crashed,' I was unable to complete my check-in online. Then, on two further occasions - one over the phone and one in-person - my reservation got lost for whatever unknown reasons. Fortunately, the third try was a success, and by the stroke of luck they still had a unit available for me, otherwise I would have been S.O.L. with a truckload full of stuff.
Apart from all of this, the storage unit itself was fine, and the people were friendly.
Benjamin Zwain
|
First Impressions
Rating:
5.0
Thank you guys 😊
Gladys Booker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Dykes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Torrey Baughan
|
Overall Experience
Rating:
5.0
This is the best U-Haul and staff in the upstate!!
Derrick Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deda Burnell
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful with our move to the Upstate of South Carolina. Thanks for the great service😁
Perry Ward
|
Overall Experience
Rating:
5.0
The service was a wonderful surprise!
Barry Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chavonte gilliam
|
Overall Experience
Rating:
4.0
Very fast and efficient
Desmond Sims
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joshua Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamonica Martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dewana Jackson
|
First Impressions
Rating:
5.0
With current economic pressures we had fallen behind on payments and the items in the unit were of more sentimental value than monetary value . I was afraid we were going to loose them but the management was incredibly compassionate and generous and allowed us to retain the contents of our unit and we are extremely grateful for their kindness. Would reccomend for anyone needing storage. Rent was a good rate too! Thank you! If I had any suggestions it would be to mention that the smallest truck doesn't have a ramp. It is my fault for not reading the info thoroughly but I imagine this happens frequently enough that it is worth noting... again thank you very very much!
patricia starnes
|
Overall Experience
Rating:
5.0
The staff and management at this location were incredibly helpful during the time I used this unit. Regardless of what I needed or when I needed it, they were always happy to help. I often rented trucks and trailer from them as well. Should I have storage needs in the future this will be the first place I come.
Gene Vinson
|
Overall Experience
Rating:
5.0
Staff was more than accommodating.. they went above and beyond
Desmond Sims
|
First Impressions
Rating:
4.0
The staff at the Greenville storage center made a very difficult time during My move bearable they should be commended for their customer service and just plain human understanding
Claude Butler
|
Overall Experience
Rating:
2.0
One man employed there has to handle the office and the storage area. I had to wait an hour before the office opened which he explained that he was the only one there. He was very helpful. However there is no sign nor anything posted that that location is now primarily just for storage. When the service rep from 1800 uhaul sent me there she should have told me that.
Ayesha Kelley
|
Overall Experience
Rating:
5.0
although a little tight getting in and out of the location, the staff here were always extremely friendly and more than willing to help. When we got ready to move out and needed help with boxes they helped us put the boxes in our vehicle. When it was time to load the car on the hauler, they were extremely helpful. If I had to do it again, I would use this Uhaul.
Wendell Bailey
|
Overall Experience
Rating:
1.0
Got charged an extra 78$ on my credit card, I call your store and ask what it is for non of the employees seem to know, how we about 10 minutes later oh it's because you brought the truck back late. I returned the truck a day early. The employee says oh yeah you did I don't know why this is here we will refund you. 3 weeks later no refund. Everytime I call the store no one wants to help me. U haul is in the business of ripping people off. Wont be using them ever again.
JACOB DALLAS griggs
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Johann Zirngibl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodwell johnson
|
Overall Experience
Rating:
2.0
The staff is great but the building is not maintained which is a corporate issue. Both of my storages had missing insulation which caused water damage to my possessions. Bathroom could be cleaned more frequently as well.
Casandra Rebok
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Kleck
|
Overall Experience
Rating:
5.0
Great experience. Everyone was extremely friendly, knowledgeable, helpful, and accommodating. Highly recommend.
JENNIFER MALLARE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Weaver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Weaver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda Marks
|
First Impressions
Rating:
5.0
Facility was clean and well maintained and access was never a problem. No trouble with any of my belongings being damaged in any way. The staff was always very accommodating and polite. Would recommend this facility to anyone in the area in need of storage !
DANIEL ODOM
|
Overall Experience
Rating:
5.0
Very friendly and helpful! Went above and beyond expectations
Erin Crabbe
|
First Impressions
Rating:
5.0
Great service. Would have loved to see more dollys to transport our items into storage. The one we found was broken. Overall a great experience!
Alyssa Mojica
|
First Impressions
Rating:
5.0
Thanks for everything.
Allison Paul
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taliyah Fewell
|
First Impressions
Rating:
4.0
Please fix the gate to the storage area. We almost got locked in because the code box was not working.
Katherine Mastrone
|
Overall Experience
Rating:
3.0
I had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.
Amanda Meranto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Mackey
|
First Impressions
Rating:
5.0
Top notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car.
Online checkout if our storage unit rental was incredibly convenient.
Margaret Sprewell
|
Overall Experience
Rating:
5.0
The staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.
Nicholas Masterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marzetta wilson
|
Overall Experience
Rating:
5.0
The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient
Mary Gantt
|
First Impressions
Rating:
3.0
Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.
Wendell Bailey
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher Bush
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sergeo Harper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXIS CORBITT
|
Overall Experience
Rating:
5.0
The management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.
Lora Patterson
|
Overall Experience
Rating:
5.0
All staff was friendly and helpful.
Brett Casey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott McPherson
|
Overall Experience
Rating:
5.0
Knowledgeable, helpful, and courteous staff. Excellent overall experience! Thank you!
chris nix
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Prentiss HEPBURN
|
First Impressions
Rating:
5.0
It was good experience with usual Greenville, all staffs were very friendly and helpful.
I don’t have any issues.
Nichaphorn Wagner
|
Overall Experience
Rating:
5.0
This is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.
Gary Boley
|
Overall Experience
Rating:
5.0
Staff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. Thanks!
Christopher Jamison
|
Overall Experience
Rating:
4.0
N/A
David Miller
|
Overall Experience
Rating:
4.0
Definitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.
David Miller
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rob Lanning
|
Overall Experience
Rating:
5.0
U-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me
francis overman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
QUINCY JONES
|
Overall Experience
Rating:
2.0
Trent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions
Tarita Carter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
toni miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Corona
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orlena Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL BYBEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Austiff
|
Overall Experience
Rating:
5.0
Out of all of the years I have had used this storage bldg, I have never had a single complaint.
Very well run and well maintained.
Would definitely recommend.
SCOTT HALL
|
Overall Experience
Rating:
4.0
Ceiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!
MARK STEPHENS
|
Overall Experience
Rating:
5.0
Friendly staff, available units and convenient location.
Gregory Austiff
|
First Impressions
Rating:
3.0
People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for
Joshua Butler
|
First Impressions
Rating:
5.0
The entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!
whitney Gibson
|
Overall Experience
Rating:
5.0
We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.
Mike Rogers
|
Overall Experience
Rating:
5.0
This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.
amanda hood
|
Overall Experience
Rating:
3.0
The facility is rodent heaven. I expect some but most or my stuff had rodent residue on it
ERIC LIVINGSTON
|
First Impressions
Rating:
4.0
Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.
emily davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amanda hood
|
First Impressions
Rating:
4.0
Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to!
When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me.
Recommend this U-Haul site if you need to rent a truck or a storage unit.
Mike Rogers
|
First Impressions
Rating:
5.0
Deneatria and Donna were very helpful is getting my storage area started. Thank you!
KEVIN BERRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angelo benites
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHENA GIBSON
|
Overall Experience
Rating:
1.0
Had nothing but problems starting at the end of month one
ronald stultz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN SCHARF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN SCHARF
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Eppinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tia Dowe
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Eppinger
|
First Impressions
Rating:
5.0
When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!
Karen Baker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Smith
|
Overall Experience
Rating:
5.0
Great facility, great great folks!!!
Robert Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Travis Page
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James conniff
|
First Impressions
Rating:
4.0
Brent was awesome!!
Miki Simpson
|
Overall Experience
Rating:
1.0
Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.
Kathy Barekman
|
Overall Experience
Rating:
1.0
Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.
HENRY WASHINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve bell
|
First Impressions
Rating:
1.0
Please have a manager call me asap
567-408-6346
Matt Skiba
|
Overall Experience
Rating:
3.0
Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees
symura keepler
|
Overall Experience
Rating:
3.0
Very nice and helpful
Bridget Diaz
|
Overall Experience
Rating:
4.0
Only difficulty was contacting the location by phone was almost impossible to get in touch with
KEVIN BOYD
|
Overall Experience
Rating:
1.0
Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t care
KAMUEL SIZEMORE
|
Overall Experience
Rating:
5.0
Very nice, every way possible was great
Kathy Barekman
|
First Impressions
Rating:
4.0
NA
RORY NUNLEY
|
Overall Experience
Rating:
5.0
The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.
David Lynch
|
First Impressions
Rating:
3.0
The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.
kerry lancon
|
First Impressions
Rating:
4.0
You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe
Doak Decker
|
Overall Experience
Rating:
5.0
This company is above excellent!
Julie Manuel
|
Overall Experience
Rating:
1.0
Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...
Denise Self
|
Overall Experience
Rating:
2.0
Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.
Mike cubelo
|
First Impressions
Rating:
5.0
worked great
DAVID CARNES
|
Overall Experience
Rating:
5.0
Great, friendly and efficient service. The best I’ve seen.
ian burman
|
Overall Experience
Rating:
5.0
Great service from both guys there.
ian burman
|
First Impressions
Rating:
5.0
1000 thanks :)
James strozier
|
Overall Experience
Rating:
5.0
Very nice and polite and very helpful, pleasure doing business with.
ronald stultz
|
First Impressions
Rating:
5.0
My unit was ready and the staff allowed me to move in quickly.
KEVIN BERRY
|
First Impressions
Rating:
1.0
the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.
Denise Self
|
First Impressions
Rating:
5.0
Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.
Carolyn Roush
|
First Impressions
Rating:
5.0
The guys were very helpful and friendly.
Sonya Barham
|
Reservation
Rating:
5.0
I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!
mary hardiman
|
Overall Experience
Rating:
5.0
Far beyond expectations. Great service. Great people to deal with. Thank you all.,
Dennis Orr
|
Reservation
Rating:
5.0
Thank you
ELIRAN CASTRO
|
Reservation
Rating:
4.0
n/a
Andrew Spencer
|
Overall Experience
Rating:
1.0
“Climate controlled” - unit spent most of its time at more than 100F this summer. “Well lit” - 1 month WITHOUT ANY lights. “Secure” - gate often left wide open well after closing hours.
michael harling
|
Overall Experience
Rating:
3.0
Have not arrived yet
susan sloan
|
Reservation
Rating:
4.0
I enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.