Excellent
shams yCustomer Reviews for U-Haul Moving & Storage of Downtown Fairfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
friendly, competent, good location need to change your address online but sign was easy to follow
Waldemar EThe initial move-in storage part was a little wonky, having to obtain the storage unit number and access key card.. I walked over to the office and they were able to fix me up right away. Everyone was very helpful and it took no time as they fixed me up and got me on my way. Moving in was quick. The were carts available to assist us on our move.
Joseph M | Online Move InEverything was perfect
Alan MThe truck I rented had seen better days but it did the job. The staff was very polite helpful and professional
Cassandra MBuen servisio
Alfredo SThe young gentleman that helped me and signed me off on my return is polite and goes above and beyond. He’s a great employee.
Anthony FEverything is very good
JAMIE ACustomer service is excellent. But the truck return entry side driveway is full of potholes.
Serafina GI am grateful thank you
Charise B | First ImpressionsThe lock on the back of the truck wouldn’t lock. I could get the latch in place and push it into the locking device, but it would never catch. Also, a heads up about the automatic “tow/haul” option being turned on would have been helpful. But overall, wonderful experience. Thank you.
Leslie CThe return after hours is a pain, the scan your barcode was not working and a pain for returning the truck. Also if the app needs to be user friendly.
Proceso SThank you so much. A very helpful and friendly staff. It was a pleasure having their support and help!!
Lisa PMake it cheaper
Nicholas PThey was helpful
Crystal CThe return was fast and easy. We did not have to go I side. No hidden or extra charges.
Lori TVery fast service very professional
justin bQuick and easy
Angelica AThe old location on north Texas was closed need to change that on the maps app but other wise employees were super friendly and fast thank you
KEITH KStart getting the trucks fixed… the truck i was driving needs a wheel alignment and maybe some break fluid. It was going super slow people were speeding around me.
Lajerrica KRemove the environmental surcharge
WILLIAM LClean, courteous, & professional
Earl TMy experience was excellent. Great customer service 👏🏾
aletha JIt's the only location so yes. But the people behind the desk could not get on the same page.. they all said something different and at the end of got charged more money than I initially did ordering online.. thats another thing I for it all online and whe I went into the store the "redid it"
Joshua VAlways quick and easy to rent from there at those location.
Doug MIt was unclean on where to enter and exit. But great customer service and would definitely rent from this location again. Thank you!
Christina MGood stuff
Abraham OThe truck had over 167300 miles on it. Was exemptly worn out. Time for new trucks.
Kenneth WI have never been to a Uhaul location with staff this pleasant to deal with. Seriously just a great experience overall.
Brian BAll three people I was in contact with were fantastic. They were kind and helpful. I most appreciated all there positive attitudes and friendly conversations.
Andrew SThe staff was communicative.
Mbowoi NEven though I wasn't able to use the equipment and returned it a few hours after renting. It became not suitable for my situation. I don't know very helpful. An easy process with customer service, thank you.
Nita JOffer espresso coffee
carmen aGreat customer service from everyone inside and outside at this facility!
Doug MReally bad truck, my 3 rentals from the past years have been great trucks. It's time to retire this specific truck.
Brandon MThe bothering thing yo me, is the girl that helped me said I had to leave a 100.00 deposit. Along with the charges od 60.00 on my travis union n debit card. I told her I have never had to do that. So I went to the bank deposited additional money, went back. Another guy helped me, I was done in 10 minutes and there was no deposit needed. That wasted 1 hour of my time . The gentleman who checked my return back in was great. I feel she discriminated against me.
Morton UClerk didn't explain the rental negotiations. He took a Deposit then gave me the original bill upon returning the truck.
Harriet EAll fantastic!
michael OThis staff was very helpful in resolving my issues.
Greg BTook awhile to check equipment back in due to employee shortage. When I was checked in it went very smoothly.
Scott HWhen I came to get the truck, someone had just returned it, so a quick turnaround
Toya TTanya was excellent. If it wasn't for her, I do not know what I would have done! What sets Tanya apart is her positive and friendly attitude. Moving can be a stressful experience, but she managed to lighten the atmosphere with her cheerful and caring personality. She was very professional and I couldn' t have been more happy. Her colleague was also very helpful. This location was great. Thank you. I hope Tanya gets the recognition that she deserves!!
Anthony OEverything was perfect thank you!
Anela BWhen customers friends phone is required and the truck is one hour late My friend was threatened that U-Haul was going to report it missing or stolen.With the tracking device you could see it was parked at my home.
ROD MThis is the best Uhaul to go to. Service is always excellent. I will give it a 5 Star.
STEPHEN SThey were so helpful and very clean I would go back and prices were great highly recommend
maria c | Overall ExperienceCustomer service great easy check in and return People very friendly and helpful Truck is old and runs a little rough
david MI received a confirmation text and email stating that my unit was ready and a lock was inside the unit. However, upon arrival there was no lock inside the unit. If I had known, I would’ve brought my own lock to the unit.
Desilva t | Online Move InI always use their services. Great place
YVETTE GThe inside the of the van reeked of cigarette smoke. Otherwise, customer service was excellent.
Jesunino RGreat customer service!
Fuquay CThank you.
Stephen F | Overall ExperienceVery good
Dhiraj PI had rented a van an hour earlier from Sacramento. Turns out there was a hole in the gas tank. I limped into the Fairfield location and they couldn’t have been more helpful.
FRANK WKeep up the good work
Ken B | Overall ExperienceThank you
Andrew G | Online Move InGood overall but expensive, and it turns out U-Haul does not price match their competitors. Who wants to be gouged?
Gabrielle D | Overall ExperienceThank you!
Michael R | Online Move InThey lied about contacting me & sold my storage
Joseph M | Overall Experience5*****
EARNESTINE M | First ImpressionsExtremely satisfied.
HENRY H | First ImpressionsI really appreciate the service you have given during the time I rented your space, if I decided to rent a storage once again, this would definitely be the perfect place. Thank you
Mario M | Overall ExperienceI had a storage unit for about12 or 13 years everything was fine until 2 or 3 months before I got rid of my 2 units first they doubled billed me for one then they said they couldn't refund or transfer the payment then when I turned it in it was on the 5th of the month they said they couldn't prorated so I paid for 20 days on an empty unit then a month later when I turned in my other unit it was on the first of the month they said I had to pay for the whole month or it would be turned in to collections im 63 years old disabled have very little money I will never recommend uhaul to anyone I feel that after 12 or 13 years as a loyal customer it was a slap in the face they said it was corporate policy well shame on you uhaul.
CESAR F | Overall ExperienceHall lights issues
LISA T | Overall ExperienceAll staff have been very well-mannered, friendly and welcoming. The Managers Nirman and Sonny are good folks who do a fine job taking care of customers and the properties, The bathroom is always very clean every time I've needed to use it. I'm sorry to leave your services but needs must.
MARILYN C | Overall ExperienceSo far no complaints..staff is super friendly..
Tasha S | First ImpressionsI didn’t rent a storage unit. I rented a van for 4 hours and you scumbags rented a locker with my credit card and information!
John M | Overall ExperienceWE appreciated our things being stored in your facility.
BENJAMIN B | Overall ExperienceThe manager and facilities were cheerful and welcoming I hope to use this facility again soon.
Darl M | Overall ExperienceWas very good and everything was secure.
Imoh J | Overall ExperienceWhen I made my reservation online, it was for a 5×5 unit and since I rented a Uhaul van at the same facility on January 31, 2021 I was supposed to get the 1st month rental for free. When I got to the facility at 1327 W Texas in Fairfield, I was told that there wasn't any 5×5 units and all they had was a 5×10 for $10 more a month and they hadn't heard about the 1st month free. I agreed to the larger unit and it worked out perfectly. 5×5 would have been too small. Thanks for the error. I will still be using Uhaul for any moving or storage needs.
Laurence M | First ImpressionsI have to say I was very pleased with my experience at this storage facility. Great staff and great clean facility.
Jay A | Overall ExperienceI rented an air cooled unit and stored my belongings for 7months. They came out as is without any dust or insect issues. Will use again.
Sandeep S | Overall ExperienceThanks
Mario M | First ImpressionsGreat location, property well maintained, safe and secured, great customer service. Would highly recommend.
Sharon A | Overall ExperienceTHE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.
SHARON K | First ImpressionsI enjoyed the system and service of this office because it was quick and ready!
Roger H | Online Move InVery friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones
mohamed z | First ImpressionsI have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean
Natalie H | First ImpressionsEverything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.
Sherri M | Overall ExperienceI only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson
JACKIE W | Overall ExperienceI believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services
Bryan R | Overall ExperienceThe husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service
CLARENCE N | First ImpressionsStaff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!
Brittany S | Overall ExperienceI have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you
SANDY M | Overall ExperienceI told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.
ANITA T | Overall ExperienceI appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.
GODFREY M | Overall ExperienceGreat experience.
JASON S | Overall ExperienceNone
Kristine B | Overall ExperienceNo problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!
Joseph P | Overall ExperienceVery nice staff very helpful.
Tina l | Overall Experiencegreat staff good facility thankyou!
DANIEL C | Overall ExperienceVery nice an helpful!
Marcus M | Overall ExperienceNice people, well maintained
Tina l | First ImpressionsCustomer service was excellent on both ends. The truck was easy to drive and mechanically sound.
Lisa M | Reservationi did not like it when ofc closed
PAM G | Overall ExperienceOver charged
Sharon B | Overall ExperienceIt was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.
PAMELA W | Overall ExperienceHad a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.
Arthur S | Overall Experience