Customer Reviews for U-Haul Moving & Storage of Downtown Erie

1,087 reviews

337 W 12th St   Erie, PA 16501

(814) 240-5500

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(814) 240-5500

337 W 12th St
Erie, PA 16501

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

angela keys  |  Overall Experience 
Rating:
1.0

I had reserved the truck closest ti my home, and ended up having to pick up from the most inconvenient place , I had to pay for 20 extra miles due to someone else not returning the truck back on time that I had reserved , I didn’t get any kind of discount for that I had to eat it!

Shirley Avila 
Rating:
5.0

Customer did not leave a comment.

KELLY MAUND 
Rating:
4.0

Customer did not leave a comment.

KATHY KURIGER 
Rating:
5.0

Customer did not leave a comment.

Mark Miller 
Rating:
5.0

Customer did not leave a comment.

Tobias Steinbaugh 
Rating:
4.0

Customer did not leave a comment.

Tammy Rothrock 
Rating:
1.0

The gate arm closed on my vehicle entering the storage access area and when I called and complained I got poor customer service

Earlene Miller 
Rating:
5.0

The staff was friendly and helpful!

Andrew Jarvi 
Rating:
5.0

Customer did not leave a comment.

Hasan Williams Chapman  |  Overall Experience 
Rating:
5.0

No improvements necessary, everything was effective and efficient.

Angela Howell 
Rating:
5.0

Customer did not leave a comment.

Jim Abbey 
Rating:
4.0

This location provided ample amount of space to not only deliver the trailer, but to be able to place it in a space that was organized and out of the way of other traffic coming into the facility and or surrounding area.

Sophia Griffin 
Rating:
5.0

Customer did not leave a comment.

Veronica Arroyo  |  Overall Experience 
Rating:
5.0

I've returned trailers here on several occasions. All the employees have been extraordinarily welcoming, helpful, and quick to get me back out the door.

Jeffrey Denale 
Rating:
5.0

Customer did not leave a comment.

Francis Sustache 
Rating:
5.0

Nothing

Mary Fields 
Rating:
5.0

Customer did not leave a comment.

Daniel Kromer 
Rating:
5.0

Customer did not leave a comment.

Larry Roschi 
Rating:
5.0

Customer did not leave a comment.

Robert Blankenship 
Rating:
5.0

Everything was very good. I'll rent again from this location.

Humphrey Morganfield 
Rating:
4.0

The personnel seemed helpful and did not want to waste our time.

Ripudaman Tomar 
Rating:
5.0

Customer did not leave a comment.

Vermaine Turner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALISA KAISER-SPARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA CALAFATO  |  Overall Experience 
Rating:
5.0

Keep being great 😊

Diane Greene 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tobias Messina 
Rating:
5.0

My truck smelled like old cigarettes, but everything else was perfect!

Jennifer Hoffman 
Rating:
5.0

Customer did not leave a comment.

BRIAN MCNAUGHTON 
Rating:
3.0

Steering wheel was blocking speedometer, wasnt straight. No cruise control. Gave me the worst truck on the lot for a 9.5 hour drive. Slim chances of me using Uhaul brand again.

Corey Jackson 
Rating:
5.0

Very clean, orderly and friendly staff. Would recommend it!

lisa watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Boomgaarden 
Rating:
4.0

Customer did not leave a comment.

Daniel Rhodes 
Rating:
3.0

Customer did not leave a comment.

Brian Sterling sr 
Rating:
1.0

Customer did not leave a comment.

Kyle Stallard 
Rating:
1.0

Heather, the manager, along with two male staff members were less than helpful and/or knowledgeable every time I tried to get anything accomplished. An example of how chaotic and poorly run this facility is- once I locked my unit open and they placed a green lock on my unit. I had to call three different times, three different days before they actually had their lock removed like I had requested them to do several days and several times before. I also had a water leak into my unit from the adjacent bathroom causing a little bit of water damage to some of my things in the unit. I called several times, left a few messages and no one even called me back to file a small insurance claim to cover the damages. Finally I got Heather on the phone and she started the claim.She told me she would start the claim and send me a link to upload my photos of the damages, but that link never came and unbeknownst to me the claim was never further investigated on my end, nothing was even said to me in response to my subsequent requests and they just closed out my claim with no further communication with me. I decided it was in my best interest to remove my property from the facility as it was not properly accounted for or looked after. I had my partner rent a box truck from the facility and when they inquired about the free storage unit that was suppose to come with any rental, they were denied as was I when I rented one a few months back. I wasn’t any part of the latter rental, nor was I listed on the previous one about 3 months ago, however, as a result of my name/account being listed as a problem, neither person was allowed to get the advertised free unit for a month. I’m not certain the deal was going on 3 months ago, but I know it was 2 days ago and they were denied the offer listing me as the outstanding issue. I had nothing to do with the rental and I didn’t owe any money, so I don’t know how they could even do that. Beyond that,the heavier set gentleman ran his mouth to my partner about what a problem I had been and about how nice it will be once I’m gone for good and that I was not welcome or wanted back. I was floored by those remarks, especially since I was the one whose insurance claim was just swept under the carpet and I was the one who had to come back 3 different times when I was in town from Chicago and had to actually extend my stay, bc I couldn’t get into the unit. They were the ones who repeatedly forgot to remove the lock I had requested them to remove 3 different times, but I was the issue…. Uhaul on W 12th Street in Erie was beyond very unprofessional with their lack of communication, coordination and non-existent follow through. I will never recommend renting a uHaul rental,, storage facility or anything else that has to do uHaul to anyone ever again in my life as a result of my interactions with them over these last few months. I am beyond dissatisfied with their lack of professionalism and childish, caddy behaviors. 0 out of 5 stars all the way across the board,,very dissatisfied.

Lisa Wincek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Giles 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE POTOUS-EAKER 
Rating:
4.0

Customer did not leave a comment.

Luca Simmons 
Rating:
5.0

Customer did not leave a comment.

DION CAIN  |  Overall Experience 
Rating:
5.0

Always great dependable service.

James Bayfront N Sherrod 
Rating:
5.0

Customer did not leave a comment.

Johnthan Gante 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Denale 
Rating:
5.0

Customer did not leave a comment.

Latresa Robison  |  Overall Experience 
Rating:
5.0

Everything and everyone are great 👍

Jessica Bellamy 
Rating:
5.0

The customer service at U-Haul 337 W 12th St 16501 is the absolute best! Keep up the great work!!

DEBORAH SPEICE 
Rating:
4.0

Customer did not leave a comment.

LUCRECE WEBB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sacha Concepcion  |  First Impressions 
Rating:
5.0

Heather has great customer service and is very knowledgeable about the uhaul products.

Mike Horstman 
Rating:
4.0

Customer did not leave a comment.

Brian Muffie 
Rating:
5.0

Customer did not leave a comment.

Altonette Sutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson Gonzalez 
Rating:
5.0

Heather is such a nice person. She makes everything so smooth going. I always rent from her.

Jessica Bellamy 
Rating:
1.0

I opted for the 24/7 pickup option so I could pick up outside of normal business hours on a Sunday and they forgot to leave the key in the lock box!!! Luckily they were open Sunday but wasted an hour of my time and made me late meeting the movers I was patby the hour! If I could give negative stars I would. I continually am displeased with u-haul but you have a monopoly on the moving truck business so I get stuck with your crappy service.

Joline Donnell 
Rating:
4.0

Customer did not leave a comment.

Alan Grossman 
Rating:
5.0

Customer did not leave a comment.

Richard Girt JR 
Rating:
4.0

Customer did not leave a comment.

Taja Jethroe  |  Overall Experience 
Rating:
5.0

Excellent Customer Service.

William Miller 
Rating:
4.0

Heather is always friendly and helpful

ANNETTE SIMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis newell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalia Cintron-Garcia 
Rating:
5.0

Staff is excellent. Easy to deal with. Location was very convenient for us It is clean & well maintained

Richard Bonniger 
Rating:
1.0

Customer did not leave a comment.

David Bearce 
Rating:
5.0

Customer did not leave a comment.

DAVID PURSELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE DABNEY  |  Overall Experience 
Rating:
1.0

The women who runs it is rude and nasty about everything

cathleen johnson 
Rating:
5.0

Customer did not leave a comment.

david snyder 
Rating:
5.0

Nothing everything went very smoothly. Heather Was very helpful and knowledgeable.

JENNIFER LEE 
Rating:
5.0

Customer did not leave a comment.

Brian Rea 
Rating:
5.0

Customer did not leave a comment.

abdullatif alhasan 
Rating:
1.0

Because advertisement says you get one month free with the size truck I had and the manager from the storage place charged me $143 and I thought that was unfair then she said she could do it because it was her store in that program was no longer with their facility, so I just wouldn’t have taken it there if that were the case.

Bridgette Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bearce 
Rating:
5.0

Customer did not leave a comment.

APRIL CARTER  |  First Impressions 
Rating:
1.0

I was shorted 8 pads on check in and did not catch the Uhaul mistake. Of course I was charged $30.00. FU.

Michael Webster 
Rating:
3.0

No lock provided, customer service wasn't very good and I reserved with my credit card but still had to pay cash.

mike miller 
Rating:
5.0

The only problem was that at times you could not get directly to the store when needed

JOSE POLANCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORIE HAWTHORNE  |  Overall Experience 
Rating:
5.0

Very professional excellent customer service

Ashley Rieger 
Rating:
5.0

Customer did not leave a comment.

Tabitha hammond  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica White  |  Online Move In 
Rating:
5.0

Great customer service, very helpful.

Frank Paynter 
Rating:
5.0

Customer did not leave a comment.

Tobias Messina 
Rating:
5.0

Uhaul is the best truck and blanket-rental company

VLADIMIR KOLESNICHENKO 
Rating:
5.0

Customer did not leave a comment.

Tyler Zesiger 
Rating:
5.0

Customer did not leave a comment.

Kevin Engles 
Rating:
5.0

Customer did not leave a comment.

Larry Boyd 
Rating:
4.0

Customer did not leave a comment.

Steve DeVos 
Rating:
4.0

All went as advertised

John Gloninger 
Rating:
5.0

Customer did not leave a comment.

Mike Prince 
Rating:
5.0

Customer did not leave a comment.

David Bearce 
Rating:
1.0

While moving out I had a terrible experience. Another patron held up the elevator for an hour. I asked the 6 men to unblock the elevator so I may bring my stuff down. I was ignored by the men who just stared at me. I was then scared. I continued to wait until I couldn’t wait anymore. I called the office, the girl working was alone helping customers and she would help me when she was free. By the time she came to help me, the men had disappeared. Do to this experience, I don’t think I will ever use your facility again. Being a single woman, I was scared of these men, and there was no help to be found.

CHRISTINE MAIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deng Rag 
Rating:
5.0

Customer did not leave a comment.

YuHeng Chen 
Rating:
5.0

Customer did not leave a comment.

ARIANA GONZALEZ  |  Overall Experience 
Rating:
5.0

Great service and easy return process.

James Pander 
Rating:
4.0

Customer did not leave a comment.

Kimberly Snyder  |  Overall Experience 
Rating:
3.0

I reserved a dolly and when I got there to pickup trailer they did not have any. Had to use a different type of dolly. It did not work as well as the box dolly would have.

Michael Nagle 
Rating:
5.0

We loved it! Wish we could stay forever!

David Shapter  |  Overall Experience 
Rating:
5.0

Excellent service, they go above and beyond!

Sharyn Anne Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Templeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Beckmann 
Rating:
5.0

Customer did not leave a comment.

David Bearce 
Rating:
5.0

Customer did not leave a comment.

Kyle Dappen 
Rating:
5.0

Customer did not leave a comment.

Alicia Wiggers 
Rating:
3.0

Customer did not leave a comment.

JADE STRICKLAND  |  Overall Experience 
Rating:
4.0

Perfect for the situation I was in! I had to be out of my apartment by July 25 and didnt have space to put my stuff until after August 14th. This storage was the perfect transition spot.

Gabe Gallagher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Burt 
Rating:
1.0

The U-Haul was given back to them and they still charged me 19.99 a day and shit back on Saturdayand they charged me thru tuesdat

Corrine Ankenbauer 
Rating:
5.0

Customer did not leave a comment.

GRACE MANGIS  |  Overall Experience 
Rating:
5.0

I believe the way you can improve the next customer is to. Continue doing what you're doing, They staff were excellent. 😊

YOLANDA MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

David Bearce 
Rating:
5.0

The staff member was very friendly and courteous. She made sure that my needs were met. 😊

YOLANDA MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Horner 
Rating:
5.0

Close to where we unloaded the truck. Closed when we arrived (about 7:15pm) which was just after their stated hours.

Jason Morrison 
Rating:
5.0

Customer did not leave a comment.

MIKE SHARRER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA BURNS  |  Overall Experience 
Rating:
2.0

Roll up trailer door is broken allowing it to go up higher than expected and caused fingers to be pinched between the door and the frame of the trailer. Employee (June) did not check trailer in after she unhooked it from my tow vehicle. I was not charged for this, however I spent over an hour trying to get this resolved so that my card was not charged a late fee. Scheduled return was for 230PM, trailer was dropped off at 1130AM that same day.

Joseph Manno 
Rating:
5.0

Customer did not leave a comment.

Aaron Berry  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KATHY KURIGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARYALICE RAMOS  |  First Impressions 
Rating:
5.0

All good

Ronnie Crosby  |  Overall Experience 
Rating:
5.0

As of right now I have no complaints.

Caroline Morrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalia Cintron-Garcia 
Rating:
5.0

You guys are doing a great job keep up the good work 👍👍

darilo bell  |  First Impressions 
Rating:
5.0

Everything was great with the rental except for one thing! I know it’s your policy to take a picture of my photo ID, but I have to say it was a bit unnerving when the woman at the counter took a picture of my photo ID front and back with what appeared to be her personal cell phone. Unfortunately Identity theft is a big concern these days and don’t feel comfortable with the check in process and I hope this doesn’t turn into an issue for you and I.

Paul Iavarone 
Rating:
5.0

Customer did not leave a comment.

john ford 
Rating:
5.0

Customer did not leave a comment.

Stephanie Goodwill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry Colosimo 
Rating:
5.0

Customer did not leave a comment.

David Bearce 
Rating:
5.0

The place was excellent

Howard Ellman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Bebko 
Rating:
5.0

Customer did not leave a comment.

KELLY HOLEN  |  Overall Experience 
Rating:
5.0

Nice truck, handled well and no issues.

Randy Harris 
Rating:
5.0

Customer did not leave a comment.

deepak biswa 
Rating:
3.0

Although I ordered 60 furniture blankets the store had none. There was confusion as to whether I was to get a 20' or 26' truck after being sent to a different location for pick up.

ALAN GLASER 
Rating:
4.0

Everything went well happy with everything from the pick up to the return

JOSE POLANCO 
Rating:
5.0

Customer did not leave a comment.

TODD ZIOLKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Mark Valerio 
Rating:
5.0

Customer did not leave a comment.

Jennifer Schley 
Rating:
4.0

Customer did not leave a comment.

Karen Cunningham 
Rating:
5.0

I however put a different mileage than it really was and thankfully to the picture I took I could file a dispute bc I was charged 73 dollars over that was suppose to be charged

BRITANY STAPP 
Rating:
5.0

Customer did not leave a comment.

Donald Kubiak 
Rating:
5.0

They don't tell you online you have to pay for mileage too. And fill it and pay 20$ a day. Then fill it up with gas too. I thought 2 days was 40$, turned it 140$

Amira Sager 
Rating:
5.0

Customer did not leave a comment.

John Michalski 
Rating:
5.0

Very good

EVELYN SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Jodye Carman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassie Holub  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Trapasso  |  Overall Experience 
Rating:
5.0

If was one to ten I'll give it a ten🤗

luz Espinosa  |  Overall Experience 
Rating:
1.0

Roaches

Alyssa Wood  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amia Sherrod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNETTE SIMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela keys  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE POLANCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Trapasso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Fleming  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina West  |  Online Move In 
Rating:
5.0

Very clean and workers are very friendly.

Alexandra Augusto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY HOLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tristan jones  |  Overall Experience 
Rating:
5.0

Very comfortable and polite workers. And they were absolutely helpful. Thank you all so much..

marian young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI BATISTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molet Johnson Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD FRANCIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brad Brinkmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deneen Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Roll  |  First Impressions 
Rating:
5.0

Always a good experience

Johnthan Gante  |  Overall Experience 
Rating:
1.0

you better cancel this unit cuz i ain't paying for it. I've never been treated so horribly by a service company in all my life. I will actively encourage eveyone to never do business with you

Daniel Locke  |  Online Move In 
Rating:
5.0

Easy access and Heather was great to work with. She made the process very smooth and easy.

Cameron Zbrzeznj  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tasha stewart  |  First Impressions 
Rating:
5.0

I like June her customer service skills were awesome I like her energy I will definitely recommend my family and friends

Tashara Brewton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Sexton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deasia knowles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRE CORDER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica Olewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakesh Kumar Madishetti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda Bowersox  |  Overall Experience 
Rating:
5.0

This facility has always been above board for me and people I send there .

John Juliano  |  Overall Experience 
Rating:
1.0

I didn’t have the key to the lock that I purchased at the facility and they didn’t have a way to get the lock off. So I asked if I could just cut it off myself and they responded with, if I did that they would call the authorities and they forced me to pay $100 to have a locksmith cut the lock off

Toby Weimer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kirsten Tate  |  First Impressions 
Rating:
5.0

The only complaint I have is that I was misquoted but that was from the Portland, Oregon office. It was not the Erie offices fault. The under quoted by 800.00 so that was not a pleasant surprise when I had so pay the truck bill.

Danielle Trewhela  |  Overall Experience 
Rating:
5.0

All good

Ronnie Crosby  |  First Impressions 
Rating:
5.0

This facility was exceptionally clean and convenient. Access was easy and well lit.

JAMES KARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVONNE WALTERS PUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toby Weimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia Yemani  |  First Impressions 
Rating:
5.0

It would be better to have the customer too off the gas tank instead of fill to the level. It is difficult to hit the level.

JAMES KARNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Schwenk  |  First Impressions 
Rating:
5.0

The facility is very modern and clean. I highly recommend this location. The staff was friendly and I like the added security to access the building. If you care about your stuff this is the place to store it.

Mark Nissley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frankie Lopez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca Powell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antionitque Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

June Mendez  |  Overall Experience 
Rating:
5.0

The only vulnerability I can see in the operation is the use of magnetic strip swipe cards. If the facility upgraded to key fobs, the whole experience could be free of any hassle. I haven't had any problem yet - I'm just saying this is the only weak point in the whole security system.

Andrew Via  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina Perry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIE LUCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tralonda Jordan  |  Overall Experience 
Rating:
4.0

One issue: I saw free lock when I googled uhaul and expected to receive one upon getting a locker only to find out that it is only for folks who paid online. I am disappointed about having to pay $11 unexpectedly. Matt Miles locker 2013

matthew miles  |  First Impressions 
Rating:
1.0

I lost EVERYTHING all of my children's thing's, the staff wouldn't work with me my dead father's thing's, my kid's have nothing now, from clothing, everything we owned is gone, and your staff just didn't care.

Melissa Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryhl Page  |  Overall Experience 
Rating:
5.0

Heather was great to deal with!

Ross Snow  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Casto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Komorek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Holen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Johnson  |  Overall Experience 
Rating:
5.0

Thanks so much for everything in special for you amazing services in My sweet guy Quentin . You are the best.

Shaina Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAHLSTRAND  |  Overall Experience 
Rating:
5.0

Clean building and friendly staff. The gentlemen that was working at the time of the 12th st Erie location is awesome! I called and spoke to him and let him know that I was running a couple minutes behind and he said and waited for me which is extremely helpful and awesome!!!

Michelle Burdick  |  First Impressions 
Rating:
5.0

Very helpful, friendly, and courteous.

Cheryl Herman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Shabazz-Mohammed  |  First Impressions 
Rating:
2.0

The facility was clean, the local staff was friendly and helpful in the beginning, but several of us got stuck inside the building when the elevator got stuck on the 2nd floor, and the doors lock once you enter the stairs, so there wasn't a way or or back onto the storage floor. Customer service told us no one would come help us until the next morning?! We found an emergency exit that was unlocked and went out that way, but my storage unit was left open and unlocked because I was unable to get back onto the 2nd floor to close it up. I had to wait until staff showed up the next morning so I could get up to my floor from the stairs because the elevator is still broken. What started out to be a great experience quickly turned disastrous because all the customer help and emergency numbers and representatives were not willing to help us get in contact with anyone local that would help us get out of the building.

Brianna Carle  |  First Impressions 
Rating:
5.0

Very clean units along with terrific staff members. I highly recommend this cite for any storage needs. Thank you. Terry Kerstetter

terry kerstetter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Bellamy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd Gibson  |  First Impressions 
Rating:
5.0

Thank you !

ANDREW DAHLSTRAND  |  First Impressions 
Rating:
5.0

Very pleased!

Dane Bakayza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo Lanzo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connie Howard  |  Overall Experience 
Rating:
3.0

Holiday hours aren't convenient but I completely understand.

melissa meitzler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL CLAIR  |  Overall Experience 
Rating:
5.0

The people were very nice.

Jessica Bellamy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Athena Perry  |  First Impressions 
Rating:
5.0

U-Haul storage is great. Fast, convenience and friendly

Tabitha Crosby  |  Overall Experience 
Rating:
2.0

Manager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.

Neil Mallin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Martin  |  First Impressions 
Rating:
5.0

Well run store

JONATHAN GANTE  |  Overall Experience 
Rating:
5.0

The facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses

Paula Slupski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khwan Mickens  |  Overall Experience 
Rating:
4.0

Thank you for your service there were no problems with our stuff have not seen any mice yet

Veronica Gavin-Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Morris Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Formanski  |  First Impressions 
Rating:
3.0

A big hole in wall in unit rat traps everywhere

Veronica Gavin-Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helene Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKI GLENN  |  Overall Experience 
Rating:
1.0

Removed and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.

Doug Mccloskey  |  Overall Experience 
Rating:
1.0

Only accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings

RAKIM ELLIS  |  Overall Experience 
Rating:
5.0

Thank you for your staff they were polite and courteous don't change.

Miguel Fuentes  |  First Impressions 
Rating:
5.0

The front desk lady is great!

Joseph Schuler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Maier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther Gencheva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI GLENN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALEXANDRA COOK  |  First Impressions 
Rating:
5.0

Thank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.

Allen Eirich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Mozur  |  First Impressions 
Rating:
3.0

Staff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.

Stacy Stroup  |  Overall Experience 
Rating:
1.0

They lady at the front was very rude and impolite and short patient

kenyatta howard  |  Overall Experience 
Rating:
4.0

Access hrs is what was concerning but other than that everything else is good!

TIA JOHNSON  |  Overall Experience 
Rating:
5.0

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

FARREN SCHMITT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Decker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Eirich  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele Bradac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther Gencheva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selisa Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kozani Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug Mccloskey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita Sumney  |  First Impressions 
Rating:
3.0

Get new management

HENRY PROCTOR  |  Overall Experience 
Rating:
2.0

I’m being charged a higher fee than I was quoted!!! Please see me emails

Christine Maier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori ODonnell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY PROCTOR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY PROCTOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Blair  |  Overall Experience 
Rating:
1.0

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Jane Fausch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Proctor  |  First Impressions 
Rating:
5.0

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Desiree Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Sousanidis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Bakaysa  |  Overall Experience 
Rating:
5.0

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you

Debbie Bakaysa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Hanes  |  Overall Experience 
Rating:
5.0

Staff very polite and professional.

Tony Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Hammond  |  First Impressions 
Rating:
1.0

Everything In my storage unit was covered in black dirt

Mindy Denning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Chalifoux  |  Overall Experience 
Rating:
4.0

We never got the access code or key to enter the storage unit after office hours

AIDEN NASH  |  First Impressions 
Rating:
5.0

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

David Meier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Stachel  |  First Impressions 
Rating:
5.0

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

torrie brown  |  Overall Experience 
Rating:
5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Randall Schlegel  |  Online Move In 
Rating:
5.0

Na

brian blumish  |  First Impressions 
Rating:
5.0

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.

James McDevitt  |  First Impressions 
Rating:
5.0

Fast friendly service from start to finish!

William Mason  |  First Impressions 
No reviews have been submitted for this location.

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