Customer Reviews for U-Haul Moving & Storage of Douglasville

6,660 reviews

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RONALD COOPWOOD 
Rating:
5.0

Customer did not leave a comment.

DARREN MYLES 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Perez 
Rating:
5.0

Staff were very helpful and pleasant from the inside staff to the staff helping on the outside

Jamar Burr 
Rating:
5.0

Customer did not leave a comment.

Timothy Finnan 
Rating:
5.0

Always a GREAT experience here!

Lauren Goyarts 
Rating:
5.0

Customer did not leave a comment.

Darrin Bridges 
Rating:
5.0

Customer did not leave a comment.

Martha Alford 
Rating:
5.0

Everyone is very helpful and professional as they treat the customers with kind respect and considers each customer situation in need for rentals properties with great concern for that customer. Thank you Hwy 5 Uhaul Center! What an Awesome work crew!

Joyce Cooper 
Rating:
5.0

Customer did not leave a comment.

Billy Herard 
Rating:
1.0

The uhaul app moves very slow when on the property for check in/checkout. The location was over filled with trucks I had to park on curb along with 6 other people. My car was trapped inside the parking lot because of all the trucks blocking entrance/exit. I had to drive my car over the curb scraping the bottom of my car.

Dnae Davis 
Rating:
5.0

Robin the front desk customer service representative was awesome

Tammi Simmons 
Rating:
5.0

Great service at counter and while getting trailer hooked up and unhooked

Gregory Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Craig Morris 
Rating:
3.0

Need clear directions on returns. Went inside and waited 15 min to be told returns done outside but no clear signage when you first drive in. Sign needs to be up front.

Steve Stewart 
Rating:
5.0

Customer did not leave a comment.

JUNEAU FAULKNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Knox 
Rating:
2.0

The check engine light came on the truck wouldn’t go pass 60 on the highway.

edy dollisme 
Rating:
5.0

Customer did not leave a comment.

SANDRA DAWSON 
Rating:
5.0

The guys who helped us set up the trailer were very helpful. We had a relay go out so the lights on the trailer were not getting power. The guys helped us figure out the issue, swapped a relay around and we were good to go. Awesome!

Mary Breazeale 
Rating:
5.0

Customer did not leave a comment.

Joyce Cooper 
Rating:
5.0

Customer did not leave a comment.

Frazier Scott 
Rating:
4.0

Customer did not leave a comment.

Jesse Williams 
Rating:
5.0

It was quick and easy. The staff were very polite and professional. Definitely will be going back.

Craig Morris 
Rating:
5.0

Third time using this location. I always check availability here first due to the availability, friendliness, and efficiency.

Fatima German 
Rating:
5.0

As always hey 5 team will go over and above

David Price 
Rating:
5.0

After I rented the truck, I also rented a space on 2/29/24. However I was charged the rental price only to discover that the next month was first month free. Was I entitled to this deal, I felt a little funny that it wasn't mentioned to me when I rented the space.

TYRONE STEPTER 
Rating:
5.0

Very flexible!!!!!!

Denny Walker 
Rating:
1.0

Customer did not leave a comment.

edy dollisme 
Rating:
5.0

Customer did not leave a comment.

Juergen Schall 
Rating:
4.0

Was fast, guys nice but the truck smell so bad like I can’t even breath well. Smell like cat urine and cigarette, omg ! Clients please, that’s no fear.

yokasta acosta 
Rating:
5.0

Customer did not leave a comment.

CHEICK SACKO 
Rating:
5.0

Customer did not leave a comment.

Nicole Key 
Rating:
5.0

Customer did not leave a comment.

Michael Jerkins 
Rating:
5.0

GREAT SERVICE!!!!

Denny Walker 
Rating:
4.0

Customer did not leave a comment.

Valentyna Trull 
Rating:
5.0

Great Service!!!!!

Denny Walker 
Rating:
5.0

Everyone that I worked with was great.. I wish I had the names so I could list them personally but it was a smooth, informed and quick checkout and return process. They know what they are doing, customer service and professionalism was on point. Thank you!

Nichole Ross 
Rating:
3.0

It was quite congested trying to return rental.

CAROLYN YOUNG 
Rating:
5.0

always have been satisfied

Cynthia Harper 
Rating:
4.0

Customer did not leave a comment.

Edward Marchand 
Rating:
5.0

Customer did not leave a comment.

Kimberly Finley 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Payne 
Rating:
5.0

Customer did not leave a comment.

Jenny Chimilio 
Rating:
5.0

Customer did not leave a comment.

MARILYN BAILEY 
Rating:
5.0

Customer did not leave a comment.

Michael Jerkins 
Rating:
5.0

Customer did not leave a comment.

Joanne Atkins-Ingram 
Rating:
1.0

Bad location, too crowded, and unhelpful personnel.

Pamela Moore 
Rating:
2.0

The location is too crowded and is in a bad location for returning equipment. The personnel was not helpful and seemed in a rush.

Pamela Moore 
Rating:
5.0

The sales rep was amazing. I loved everything about her. She went above and beyond to take care of me.

Melissa Moss 
Rating:
4.0

The vehicle had a bent rim and the steering wheel was not working properly. This vehicle should not have ever been rented out. The tire went flat because of the rim!!!

C Denise Molden 
Rating:
5.0

Customer did not leave a comment.

GEREBIA Lee 
Rating:
5.0

Everything was perfect, I had no problems at all!

TISHAWNA HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Harkins  |  First Impressions 
Rating:
5.0

Great customer service with brandy and team!

Johnny Bailey 
Rating:
5.0

Brandy and her team were, thorough, professional, and attentive to my needs as a new customer. After our conversation, I had everything I needed to have an excellent experience. EVERONE I spoke with at the facility was EXCEPTIONAL! Great job Team!!!

Baron Finlayson  |  Overall Experience 
Rating:
5.0

Uhaul have all ways been good for all my transporting needs. Thanks Uhaul.

Felipe Henderson 
Rating:
5.0

Excellent team that made sure everything with my rental was better than advertised! GREAT JOB!

Baron Finlayson 
Rating:
5.0

All the staff was so friendly and professional. I would definitely recommend this location. Brandy and Robert are the staff that assisted me and they were amazing.

Suheala Richard 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Horne 
Rating:
5.0

Customer did not leave a comment.

Norris Grimes 
Rating:
5.0

Customer did not leave a comment.

Benjamin McCauley 
Rating:
5.0

Customer did not leave a comment.

Shayla Calloway 
Rating:
5.0

Customer did not leave a comment.

Jeanette Meadows 
Rating:
5.0

Customer did not leave a comment.

Merrick Robinson 
Rating:
5.0

Everyone at Uhaul has been absolutely amazing. Great interpersonal skills and service!

MARISOL JOSEPH  |  Overall Experience 
Rating:
5.0

Everyone was nice and friendly. Thanks for everything 👍🏾

Betty Lay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Hackler Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARON ROBINSON 
Rating:
5.0

Customer service was Perfect

TEEDRA PADEN 
Rating:
5.0

The staff was friendly, efficient, and professional. We were in and out.

EMILY German-Bey 
Rating:
5.0

Customer did not leave a comment.

Joyce Cooper 
Rating:
5.0

Simply be consistent!

IRVING MCMURTRY 
Rating:
4.0

Customer did not leave a comment.

Susan Wood 
Rating:
5.0

Customer did not leave a comment.

Cecelia Korboi 
Rating:
5.0

Customer did not leave a comment.

czenite thomas  |  Overall Experience 
Rating:
4.0

I was told the truck I was renting had a dolly on the truck. However, it did not but they gave me one at no charge when I called. Had to go back for the dolly. Asked for a discount but said no lol

Stephanie Price 
Rating:
5.0

Customer did not leave a comment.

Stephanie Burns 
Rating:
5.0

Maintain your quality always.

Ikoro Nwokocha 
Rating:
5.0

Customer did not leave a comment.

Martin Rice 
Rating:
5.0

Customer did not leave a comment.

Nicholas Burks 
Rating:
5.0

As always you guys came through in my time of need. It is very much appreciated. The staff was out of this world. Awesome and very helpful. Much love!♥️

David Price 
Rating:
2.0

Problems with both trucks and a tow dolly tow. Dolly only had one brake light. I had to hit it a couple times to come on the first rental truck vibrate with a bad alignment. The 26 foot ramp did not want to stay in. It flew out on traffic. I had to get out there and Remove it. Traffic was backed up. because the ramp slipped out, the locking mechanism was not holding it in place.,…

Karl Rogers 
Rating:
3.0

Customer did not leave a comment.

Barbara Allen 
Rating:
5.0

Customer did not leave a comment.

MARCUS GARNETT 
Rating:
5.0

Customer did not leave a comment.

Steve Layton 
Rating:
5.0

I didn’t find anything that could be improved. The young man that took my van in for inspection upon return was very nice. Brandy and Robin were very helpful in assisting me with my paperwork and getting additional items that I needed for home. Great service all around!

Charnetta Carr 
Rating:
5.0

Arthur, Jimmy & Brandy gave superior service! Such a pleasant experience! Definitely recommend!

Angela Monroe 
Rating:
5.0

Customer did not leave a comment.

Kimberly Barton 
Rating:
5.0

Convenient

Vicky MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Halimah Majied 
Rating:
4.0

I use this location all the time very friendly

Angela White-Rose 
Rating:
5.0

Customer did not leave a comment.

Jennifer Alridge 
Rating:
5.0

Made easy to pick up your truck on time with a reservation.

Jordel Jovellanos 
Rating:
5.0

Customer did not leave a comment.

Larry Hawkins 
Rating:
5.0

The staff was professional and fast!

deborah johnson 
Rating:
5.0

Customer did not leave a comment.

hope darrell 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Jones  |  First Impressions 
Rating:
5.0

Hummm, from my point of view, you all rock!!! You listen very well, and take the time to help everyone understand the agreements and offer the best way to assist the customer. Keep on keeping on!!!

Alonzo Guliford 
Rating:
5.0

Customer did not leave a comment.

Blaise Chatuant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Maynard  |  Overall Experience 
Rating:
5.0

Great job, keep it up. Thank you.

Takyi Obng 
Rating:
5.0

Customer did not leave a comment.

James Ford 
Rating:
5.0

The CSR that worked up my rental contract was very effecient and very pleasant great customer service with a big smile. In todays times it was very nice experince kinda like the way it was 20 yrs ago!

Tim Odell 
Rating:
4.0

Customer did not leave a comment.

Joan Nunez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason groce  |  First Impressions 
Rating:
5.0

Professional and efficient!

Rodney Plenty 
Rating:
5.0

N/a

Jerome Judd 
Rating:
5.0

Customer did not leave a comment.

Karina Felipe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malon Willis 
Rating:
3.0

The drive on the truck was very bad. The truck definitely needed a wheel alignment I was hard to keep the truck straight while driving. Other than that the customer service was excellent!

STEFAN POLLARD 
Rating:
5.0

Customer did not leave a comment.

Mariesa Jones 
Rating:
5.0

Awesome service.

Leon Chandler 
Rating:
3.0

Customer did not leave a comment.

LAKESHIA LOVE 
Rating:
3.0

The reason I answered no the friendliness of the staff was because there were times when they acted smug & cordial. They kept it professional but overall the politeness was forced. Not only that but a lock mysteriously appeared on my unit for months that I had no key for.I kept telling them it's not my lock. It was verified by housekeeping that it was definitely the facility's lock. However after calling corporate they finally obliged and removed the lock & put one that they had a key for on there & let me get my belongings, so that was appreciated. But the incident went on for too long & I refused to pay a removal fee for a lock that I never put on nor had knowledge about. But in the end all was resolved. And they really have to do something better with parking. If I am renting a Uhaul I shouldn't have to be rudely told that I need to park my car next door @ a restaurant that might even tow it. I'm a customer and should be accommodated. And it was a bigger inconvenience because you literally had to leave the facility go about a half mile up to turn around and another 3/4 of a mile to U tirn to get back to the restaurant next door. I overheard one of the staff say well I'm just going to start towing cars that keep parking where the trucks are. I just that was rudely said. & there should be MORE parking for customers. The only reason they are parking there is because there is lack of parking..But there's definitely a resolution needed. Have a great day

JACQUELINE AYERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATERRIA BROOKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WARREN BUCHANAN  |  Overall Experience 
Rating:
4.0

The only reason I did not give 5 Stars was because I didn’t know I was going to have to navigate the elevator and narrow walkways to get to my unit.

Steven Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea warren  |  Overall Experience 
Rating:
5.0

When I entered the storage area, a map for Lowered Level 2 was not posted so I thought that my unit was on LL1. Once I went down and couldn't find my unit I had to go to the front desk to ask where my unit was. I was then told it was on LL2. I would recommend posting the map for LL2

Tomiko Park  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLA DAWKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonia Cherry  |  Overall Experience 
Rating:
2.0

They would charge without authorization. Some of the staff wouldn't know the left or right hand. When moving my things out they never closed out my storage despite we renting a truck from them to load it and and treied to bill me and and wouldn't add the correct move out date.

Janice Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Duke  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Agnes Garrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy Pearson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc Hammett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell Daniel  |  Online Move In 
Rating:
5.0

Thanks for making my life easier!!

IZORA JORDAN  |  First Impressions 
Rating:
5.0

Brandy doesn't know how my entire year has veen She was very engaging and knowledgeable, correcti g errors that was made via phone fof reservations. It fell so amazing to talk and laugh with staff. Laughter is good and I've missed it. Thanks Brandy n coworker

Sandra Mays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kashanna Ashford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Green  |  Overall Experience 
Rating:
5.0

very pleasant and helpful staff. They help to make my move and truck rental experience a positive one.

CLYDIE CATCHINGS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey Patton  |  Overall Experience 
Rating:
2.0

I was told 24 hour 7 fay a week access but in reality couldn't get in after 10 pm I hate being lied to

Anthony Cerny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOREN HORSFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAKEISHA PRINCE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cacharla Corder  |  Overall Experience 
Rating:
3.0

Got block in called the 1800 number and tow guy number on the door they called management to get me some help no one answered their phone they said there was nothing that could be done we had to find a way out things needs to change for a emergency like this I didn’t want to sleep in my car help was need and no one came to help

Aletha Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole stewart  |  Overall Experience 
Rating:
5.0

I have used UHAUL Storage for over10 years. It is safe and clean. I never had to worry about my safety or any risk to the things I stored there. The staff was always very nice and helpful. Climate controlled storage saved all of my possessions. I would recommend UHAUL to anyone.

Sandra Wespon  |  Overall Experience 
Rating:
5.0

The staff and store manager were a delight EVERY time I had to come inside the store or had an issue. The manager runs her store as if it’s a family and not a stuffy business which is a great change of pace in this world today. I would definitely bring my business here again because you’re treated like family and not just another #…. Great job D’ville Hwy 5

Dionne Carter  |  Overall Experience 
Rating:
5.0

God bless you u-haul

Catherine Johnson  |  First Impressions 
Rating:
4.0

Lighting and doorway inadequate , price is decent and convenience to my house good. Staff T this location very good!

GALE REED  |  First Impressions 
Rating:
4.0

One way free storage for one month should be applied to your account within the entire company. That way the customer is not feeling taking advantage of.

Dwayne Nix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice ANDERSON  |  First Impressions 
Rating:
5.0

Thank you for being available throughout the years. When many companies changed U-Haul stay the same. I had a wonderful experience every time I’ve done business with this company.

margaret adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Stewart  |  Overall Experience 
Rating:
4.0

Off hour access was apparently available, but not to me. No access card or information made available. App information helpful, but not necessarily accurate to this facility.

Barbara Cloutier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Kluttz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Kindred  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olamide Adejumo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakitshia Kemp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonia Cherry  |  First Impressions 
Rating:
5.0

Always friendly and well maintained

tyrie brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Kemp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK BELLIS  |  Overall Experience 
Rating:
5.0

I love Ms. Brandy and her team they are so so helpful! They know their stuff and I felt like they friends helping rather strangers at U-Haul. I hope all you're store operate like they do!!!!

Tammie Ellis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nalijah Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javanna Modica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Atkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noyah Israel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROTONDA CARTER  |  Overall Experience 
Rating:
5.0

All was great but lower levels could use a couple of extra fans. Kind of hot. Everyone is genuinely helpful and so kind very grateful for that especially when having to move & store your personal belongings is very stressful.

NILDAVERONICA LOPEZ  |  Overall Experience 
Rating:
5.0

Very good customer service

nicole stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Ponder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Pennington  |  Overall Experience 
Rating:
5.0

Very thoughtful and wonderful to their clients. Great company!

Joseph BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aviyiah Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asiha Escoe  |  Overall Experience 
Rating:
5.0

I would like to represent the woman who made it happen and her name is Brandy Bodine what an super extraordinary woman that you guys have working for you. Uhaul you guys have a true winner in Brandy Bodine.❤️

James Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Scott  |  Overall Experience 
Rating:
5.0

Your staff at that location is awesome and I mean awesome.

James Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Weed  |  First Impressions 
Rating:
5.0

N/A

Reginald Goodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Bufford  |  First Impressions 
Rating:
5.0

Thank you so much for helping to make this extremely difficult situation for my family a little easier. Our current landlord is forcing us to move because they want to tear down and rebuild on the property. We were told if we wanted to stay just 3 more days until our new home is ready for us to move into we would have to pay $1250 . Or be out by 3 pm Friday at 11:30 am yesterday morning . So, im 27 hours we had to find a storage unit rental truck big enough to move 2 house holds , totaling 7 because my in laws live next door and received the same demands. We have lived here 5 years, take care of the property, are very respectful and responsible. And the property manager, who is the property owners mother could not allow us 3 extra days to move. And even started “we were playing games. Wow! You just made 7 human beings homeless because of your selfishness and arrogance. Anyway, thank you Brandy for working it out so that we could keep the truck 5 extra hours, to unload what did not fit into our 1st storage unit. Which btw we were offered 1 months free storage rent for rental of the truck .

Lori Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Mcgrew  |  Overall Experience 
Rating:
4.0

More unloading space for rental units.

Larry McCorkle  |  First Impressions 
Rating:
5.0

Will is awesome he helped me ALL the way. Great customer service. He is definitely an asset to the company!!!

Sophia Mallory  |  First Impressions 
Rating:
5.0

Inside of the storage need to have more lights hard to see what you were doing.

rosemarie phelps  |  Overall Experience 
Rating:
5.0

I would recommend this U-Haul facility to anyone that need this type of service. The staff was very friendly, helpful and accomodating to my needed. You don't have to wait for service, they get you in and out, very organized. I would use this facility again if needed.

queenie vianen  |  Overall Experience 
Rating:
5.0

Great staff

Gary Hughes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catina Gay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHYVONNE WHATLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwanae Mccoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL F HERRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

queenie vianen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerri Coney  |  Online Move In 
Rating:
5.0

At this location (HWY 5 Douglasville, GA) the staff was very friendly and helpful. The facility is very clean and maintained. I recommend this location. An awesome job to the each of you that assist me with my move! Thank you!!

latissa smith  |  First Impressions 
Rating:
5.0

Willie was extremely helpful at check in!

Charles Scott  |  First Impressions 
Rating:
3.0

Some employees weren't helpful. Just lazy. I couldn't find any of the rolling carts for things and beds other customers had left them out of their place they told me they would send someone to help no one ever did.

priscilla garza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina Renner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMONTRA JOHNS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE SHELTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANTA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY FORD, Sr  |  Overall Experience 
Rating:
5.0

Everyone was so friendly. It was greatly appreciated.

Richard Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Williams  |  Overall Experience 
Rating:
5.0

My unit has been safe and secured since 2010. The only problem I have had is an employee that worked from home once compromised my credit card. After, informing another representative of the situation I was not provided credit for the late fee. However, I thence have changed my method of making payments and so far so good.

LAMARTRIA ANDREWS  |  First Impressions 
Rating:
1.0

I never moved in your unit it was the size of a out house. 3 bd I want my money returned thank but no price left out 10×10by 6 what is that no thanks can I use the restroom or can I fit boxes only.

Damesha Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toya Birdsong Williams  |  First Impressions 
Rating:
3.0

The manager of this location is rude and vindictive.

Cynthia Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORIYA FALKER  |  Overall Experience 
Rating:
5.0

This isn’t my first visit with Uhaul, I rented a truck in the summer. Each time I experienced great customer service with Brandy and Debra. I hated they didn’t have a unit for me to rent then. I decided to stop by again and was grateful they finally had a unit for me to rent. Brandy and Ashley made my day. Thanks again Douglasville Uhaul

Angela brinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Herndon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM BOSWORTH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vickie Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ulysees Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DELORES BARNES  |  Overall Experience 
Rating:
4.0

You have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.

JACQUELINE AYERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Project Foundation  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latessa Woodall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Bunten  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Rodriguez  |  First Impressions 
Rating:
2.0

The manager was so incredibly rude. Everyone else was great.

MELISSA GRAULICH  |  Overall Experience 
Rating:
5.0

Staff was always willing to help and it was always clean.

Twyla McKissic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENIS Grier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashawn Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Boone  |  Overall Experience 
Rating:
5.0

All of the front desk reps were always polite and pleasant....

JOANNE ATKINS-INGRAM  |  Overall Experience 
Rating:
1.0

Tiny low units. Needed 2 to store what was on one in another facility

paul lglinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda S Luke  |  Overall Experience 
Rating:
1.0

The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.

Mark Smith  |  Online Move In 
Rating:
4.0

I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.

naarai abdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Herndon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayyon harley  |  Overall Experience 
Rating:
5.0

The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right

CATHY landfair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desi Alexander  |  Overall Experience 
Rating:
1.0

Horrible staff and rotten attitude from management.

Drew Weidert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta Alexander  |  First Impressions 
Rating:
2.0

Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul

tierre smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica McGuire  |  Overall Experience 
Rating:
5.0

So far good

Laura williams  |  First Impressions 
Rating:
3.0

I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know

DEBORA SKELLIE  |  Overall Experience 
Rating:
5.0

Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.

EDWARD MINGO  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet my need on short notice.Wonderful service.

Gary Cheek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuitcha Washington  |  Overall Experience 
Rating:
5.0

Happy

michael obrien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Martin  |  Overall Experience 
Rating:
4.0

Great management and staff

Willie Slan jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Smith  |  First Impressions 
Rating:
5.0

Thanks for everything

james victor  |  First Impressions 
Rating:
5.0

Great customer service and very clean facility

jennifer jordan  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable

Cindy Poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Bowdoin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Blakeley  |  Overall Experience 
Rating:
5.0

This a very convenient and excellent facility

Karen Toler  |  First Impressions 
Rating:
5.0

I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration

Tiffany Granger  |  First Impressions 
Rating:
5.0

I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.

david burrill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA IRELAND  |  First Impressions 
Rating:
5.0

Great people there — it makes an incredible positive impact on the experience l!

ANDREW GAMBINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Wilson  |  Overall Experience 
Rating:
5.0

The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.

Derek Townsend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandrica Roland  |  Overall Experience 
Rating:
4.0

Elevator doesn’t work consistently

Jennifer Jenkins  |  Online Move In 
Rating:
5.0

I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾

Vickie Hill  |  Overall Experience 
Rating:
4.0

The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.

charles Mullins  |  Online Move In 
Rating:
5.0

The nicest staff and so very helpful

lacrystal barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian murphy   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Shuford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel Pryor  |  First Impressions 
Rating:
5.0

My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!

steven leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM BOSWORTH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Dennard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre Sexton  |  First Impressions 
Rating:
5.0

The associates were kind, friendly, and so helpful.I would definitely recommend U haul.

eric lynch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD DETRICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Gavel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlye Gatewood  |  First Impressions 
Rating:
3.0

When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.

Jaeda Berry  |  Overall Experience 
Rating:
5.0

This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.

Gregory Flanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanika johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gandy  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anechia Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica McGuire  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dimitris Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Burton  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional

lacrystal barrett  |  First Impressions 
Rating:
5.0

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna Appleby  |  Overall Experience 
Rating:
5.0

The unit was clean & safe. We had an inside/downstairs unit.

Ty Marshall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavonne Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa Sams  |  First Impressions 
Rating:
2.0

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rogers  |  Overall Experience 
Rating:
5.0

Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.

Molly Land  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rogers  |  First Impressions 
Rating:
5.0

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Crisp  |  First Impressions 
Rating:
5.0

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel Onifade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Dunklin  |  First Impressions 
Rating:
2.0

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT

DeBorah Hosea  |  First Impressions 
Rating:
5.0

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel Onifade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia Williams  |  Overall Experience 
Rating:
5.0

The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.

Rose Da Costa All About Faith LLC.  |  First Impressions 
Rating:
4.0

In any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!

FELICIA RAWLS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE SHAW  |  Overall Experience 
Rating:
5.0

Great Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.

ANTHONY ROBINSON  |  Overall Experience 
Rating:
5.0

They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .

Gracia Stafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio Arevalo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED cooper  |  First Impressions 
Rating:
4.0

Debra and her trainee was very helpful and professional.

KATHY HAWKINS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmine carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meloda Sneed  |  Overall Experience 
Rating:
5.0

Great service

SHERICE TABRON  |  Overall Experience 
Rating:
3.0

Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.

Davin Ellenberger  |  Overall Experience 
Rating:
4.0

Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.

MARVY DURDEN  |  First Impressions 
Rating:
1.0

We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.

Katherine Meade  |  First Impressions 
Rating:
4.0

I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.

KIA KIRKMAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Molly Land  |  First Impressions 
Rating:
5.0

I had no issues but the rates are more expensive than most.

pamela jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlo DeLoatch  |  Overall Experience 
Rating:
5.0

Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.

Christina Francis  |  First Impressions 
Rating:
5.0

Very quick and easy process..

Allison Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latissa Frazier  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bobby Price  |  Overall Experience 
Rating:
5.0

Clean well lit and always staffed

Tammiie Bowie  |  Overall Experience 
Rating:
4.0

The young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂

TANYA STANDIFER  |  First Impressions 
Rating:
2.0

My name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.

WIlbur T. PURVIS  |  Overall Experience 
Rating:
5.0

I would definitely use Uhaul again and also recommend to anyone!

Linda Fazio-Conley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Johnson  |  Overall Experience 
Rating:
5.0

We rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Thank you!

Neal Blackman  |  First Impressions 
Rating:
5.0

friendly and helpful

Michael Hollman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cedric Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAria Pepin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie mayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Stancil  |  Overall Experience 
Rating:
5.0

This storage unit is very well sanitized and very clean. I would differently use this storage again if needed.

Sammi Callahan  |  Overall Experience 
Rating:
5.0

Great customer service! Above and beyond!

Anechia Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Harris  |  Overall Experience 
Rating:
5.0

KEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!

Kalhia HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristi Whittaker  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility. Staff very friendly and helpful.

Diane Frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Humphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Ramsey  |  Overall Experience 
Rating:
5.0

Everton was great and clean except for the odor

Asiha Escoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIE BRASWELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLE ROZIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelynn Crittenden  |  Overall Experience 
Rating:
5.0

The only thing that I hated was going up and down on the elevator. It took forever to unload and load.

norman alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Sewell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Parker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARTY SHADWRICK  |  First Impressions 
Rating:
5.0

I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.

Jimi Rogers  |  First Impressions 
Rating:
3.0

Hard to reach this location by phone.

Petrina Moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronesia Richardson  |  Overall Experience 
Rating:
3.0

wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...

JERMAINE CRITTENDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome E Vanzant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asatira Lenard  |  First Impressions 
Rating:
5.0

Staff is excellent and highly accommodating.

Eric Stevens  |  Overall Experience 
Rating:
5.0

Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.

Candace Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAUNTE ODEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scot Domijan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demario Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bowlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Mills  |  Overall Experience 
Rating:
5.0

Great experience

tyrone shaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kobe horton  |  Overall Experience 
Rating:
5.0

Very good staff that was always helpful.

Daniel Demayo  |  Overall Experience 
Rating:
1.0

I lost my stuff, please never ever again

Yanique Jerant  |  Overall Experience 
Rating:
5.0

Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless

MARY WALKER  |  Overall Experience 
Rating:
2.0

Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.

Kaston Sugate  |  First Impressions 
Rating:
3.0

The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.

Latanza Burks  |  First Impressions 
Rating:
5.0

The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.

timothy edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Thompson  |  Overall Experience 
Rating:
5.0

Good People

renard whitehead  |  Overall Experience 
Rating:
4.0

Great customer service. Professional and friendly.

VIVIAN HAYNES  |  First Impressions 
Rating:
5.0

Staff were always friendly. Rental equipment was clean and well maintained.

NEIL GERSTENBERGER  |  Overall Experience 
Rating:
4.0

No comments at this time. Thank you for the one-month tree storage.

Faith Bridges  |  First Impressions 
Rating:
5.0

You have a great staff

Chancy Garner  |  First Impressions 
Rating:
5.0

Check in and check were fantastic.

Mark Wilson  |  First Impressions 
Rating:
5.0

Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul

Romell Hairston  |  Overall Experience 
Rating:
5.0

Excellent service and facilities.

William Ballentine  |  First Impressions 
Rating:
1.0

I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.

sean nelson  |  Overall Experience 
Rating:
5.0

The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.

Chancy Garner  |  Overall Experience 
Rating:
5.0

Great facility

Deirdre Sexton  |  Overall Experience 
Rating:
5.0

Thanks

wykessa glover  |  First Impressions 
Rating:
4.0

Polite people and work to please you

Carl Coleman  |  First Impressions 
Rating:
5.0

I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Yalawa Quarles  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Jamesallen Carey  |  Overall Experience 
Rating:
5.0

Staff was very friendly and did everything they could to accomodate my needs. (With a smile )

LaZondra Hill  |  Overall Experience 
Rating:
5.0

Outstanding Job!!!

Willie Sellers  |  Overall Experience 
Rating:
4.0

This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.

KATHARINE BEENE  |  Overall Experience 
Rating:
2.0

Staff could upgrade their P&R skills

Brandy Payton  |  Overall Experience 
Rating:
5.0

Good customer service they fixed the problem right there

frantz hoffmann  |  First Impressions 
Rating:
5.0

Will definitely use if I ever need storage or Uhaul rental

CHERYL JOHNSON  |  Overall Experience 
Rating:
5.0

Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!

Brenda Anderson  |  Overall Experience 
Rating:
5.0

well trained staff and very helpful

LEVIS PENA  |  Overall Experience 
Rating:
5.0

Great service, location and upkeep!

Roslyn Hart  |  Overall Experience 
Rating:
4.0

Thank u to Ms. Holly Greene & her staff for all of their help in this transition.

MYRA BERDINE ALSTON  |  First Impressions 
Rating:
5.0

Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.

frances edelman  |  Overall Experience 
Rating:
5.0

Very secure well lite cameras and under surveillance

william tisdale  |  Overall Experience 
Rating:
5.0

Good Job!

JEAN HILAIRE  |  Overall Experience 
Rating:
5.0

I love you all and if I have to come back I will come back

Tateanna Solomon  |  Overall Experience 
Rating:
5.0

Very pleasant experience.

Latanya McLeary  |  Overall Experience 
Rating:
5.0

The UHaul team were very helpful and courteous...

Warren Stover  |  Overall Experience 
Rating:
5.0

I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty

Joshler Mathieu  |  Overall Experience 
Rating:
5.0

Service provided was prompt, friendly, and professional

Janice Thompson  |  First Impressions 
Rating:
5.0

🌟🌟🌟🌟🌟

jennifer barnes  |  First Impressions 
Rating:
5.0

The staff were extremely helpful!

gale harden  |  Overall Experience 
Rating:
3.0

I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th

SHARETTE DRIVER  |  Overall Experience 
Rating:
5.0

Thank you for everything.

Sheri Ball  |  Overall Experience 
Rating:
5.0

Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.

MARIO MASON  |  Overall Experience 
Rating:
5.0

The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.

ANTHONY ROBINSON  |  Overall Experience 
Rating:
5.0

would use services again anytime.

Dennis Douglas  |  Overall Experience 
Rating:
5.0

I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.

Micah Hall  |  Overall Experience 
Rating:
1.0

Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!

Connie Pitts  |  Overall Experience 
Rating:
5.0

Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.

Karyn Johnson  |  First Impressions 
Rating:
5.0

After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.

timothy CLIFTON  |  First Impressions 
Rating:
3.0

The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store

Andrew stephens  |  Overall Experience 
Rating:
5.0

the gentleman that attended to me was very courteous and helpful. no problems encountered.

Dennis Douglas  |  First Impressions 
Rating:
5.0

Associates were very helpful, and professional.

ROSALIND LAWRENCE  |  First Impressions 
Rating:
5.0

Great service from staff

Tammika Stewart  |  Overall Experience 
Rating:
5.0

Staff was very helpful and ready to assist.

Erdsley Pyronneau  |  Overall Experience 
Rating:
1.0

My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.

Janice Thompson  |  Reservation 
Rating:
1.0

.

CIARRA FRESH  |  Overall Experience 
Rating:
1.0

None

LINDSAY WALDON  |  Overall Experience 
Rating:
5.0

The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much

Kimberlyn Shaw Mallory  |  Reservation 
Rating:
3.0

.

Stephanie Hight  |  Overall Experience 
Rating:
3.0

Na

Jason mckey  |  Overall Experience 
Rating:
5.0

Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.

Christopher Mozee  |  Reservation 
Rating:
1.0

Overbook and customer service suck

Romonda Myers  |  Reservation 
Rating:
4.0

The only thing that was problem was the location.

PATRICIA LOPER  |  Overall Experience 
Rating:
5.0

Very clean!

Tawni Blamble  |  Overall Experience 
Rating:
3.0

👍🏾

andrea hanley  |  Reservation 
Rating:
5.0

Served my needs for a few months.

Georgia Kirkland  |  Overall Experience 
Rating:
3.0

I really appreciated the courteous nature of the staff during my time.

Angela Taylor  |  Overall Experience 
Rating:
3.0

I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.

cheryl moore  |  Reservation 
Rating:
5.0

All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.

Jeri Farmer  |  Overall Experience 
Rating:
4.0

Fix the elevator

RUSSELL DUSENBURY  |  Overall Experience 
Rating:
1.0

The elevator was broken & the staff attitude was deplorable

Ruthie Grayson  |  Overall Experience 
Rating:
1.0

NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!

CAROL CLARK  |  Reservation 
Rating:
3.0

Too expensive over charged

kimberly cook  |  Overall Experience 
Rating:
5.0

Movers by Faith was excellent.

Maurice Jackson  |  Overall Experience 
Rating:
5.0

Great Service

Renee McCloud  |  Overall Experience 
Rating:
1.0

The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!

DE`IVORY JAMES  |  Overall Experience 
Rating:
5.0

Great staff.

Mike Kirouac  |  Overall Experience 
Rating:
5.0

Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.

TRACIE WINGATE  |  Overall Experience 
Rating:
5.0

would use service again

Dennis Douglas  |  Overall Experience 
No reviews have been submitted for this location.

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