Customer Reviews for U-Haul Moving & Storage of Double Diamond

6,903 reviews

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alexander Didomenico 
Rating:
2.0

Person checking me in didn’t actually check me in. Got a call 4 days later asking if I needed more time with equipment that I already turned in

James Chance 
Rating:
5.0

I enjoyed everything about my experience. Thank you for the great service

Teresa Davis  |  Overall Experience 
Rating:
2.0

HORRABLE TIME TRYING TO GET THE TRAILER RETURNED. Was first scheduled to return in Gardnerville, NV. Could not do it due to MAJOR road construction in front of location. Call and requested to return in Carson City NV. Carson called us and told us NO to busy/full, will call back Monday or Tuesday (trailer was due by Monday). Decided to then go to Reno NV (45 min away) on Monday morning. No problem getting in, dropped off around 12:45 asked for receipt and was told will e mail one. Tuesday afternoon, got a call from Reno asking when will the trailer get returned??? Still have no answer as if they located it or not!!!

Tina alaniz 
Rating:
5.0

Customer did not leave a comment.

Tracy Werho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Harris 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hopkinson 
Rating:
3.0

Customer did not leave a comment.

Amber Mestas  |  Overall Experience 
Rating:
5.0

Thank you for a professional & friendly experience

Lane Wagner 
Rating:
5.0

You guys really HARD working. Very Friendly and helpful people we love you 🥰

INDU HARWIN 
Rating:
5.0

Customer did not leave a comment.

Roger Rempfer 
Rating:
5.0

Bradley was friendly, helpful, patient and took time to show me the locker facility. His customer service skills were excellent! He was genuinely interested in my storage needs and answering my questions.

christine quinn  |  First Impressions 
Rating:
5.0

The whole team was amazing and quick

joseph caslteberry 
Rating:
5.0

Just be sure to clarify which U-Haul it is via a disclaimer. There are two locations very close together on the same road. Also, the receptionist I spoke to was genuinely one of the best costumer service-oriented individuals I have ever interacted with in my life. She is fantastic.

Darian Stacy 
Rating:
3.0

The accommodated the needs the only thing they didn't do when changing the truck was providing the correct truck information and fuel gage

Rocky Peter Gabr Chavez 
Rating:
5.0

I don't think there needs to be any improvement. Keep it going the way it's going.

michael watts 
Rating:
5.0

This location is super helpful, staff are very friendly and courteous. A pleasure to do business there!

Diyan Dringenberg 
Rating:
5.0

Nothing it was just right.

JAMES DAVID MCGILBERRY 
Rating:
5.0

Love this location, professional and great customer service experience. I would recommend it to everyone!!

Maria Solano 
Rating:
5.0

Easy to use the website for scheduling a vehicle.Great customer service when I needed to change the date of my reservation. Again, great customer service when I picked up and then returned the vehicle.

Bonnie Sudler 
Rating:
4.0

Nothing

William Fisher 
Rating:
5.0

Keep doing what your doing

Harvey Nelson 
Rating:
5.0

Nothing. All of the employees provided a cheerful attitude and the truck worked well.

JOSEPH A LESCH 
Rating:
5.0

Everyone was great!

Amica Hoffman 
Rating:
5.0

Customer did not leave a comment.

Julieta Clayton 
Rating:
5.0

Customer did not leave a comment.

James Switzer 
Rating:
5.0

Customer did not leave a comment.

Tami Munns 
Rating:
5.0

We had a good experience using this Uhaul location.

Sonja Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin WIlson  |  Overall Experience 
Rating:
3.0

Train your employees so I don't have to help with the wiring and it doesn't take 4 hours

Matthew Snell 
Rating:
5.0

For local daily use I think getting 50 free miles should be standard.

Keith Brockgreitens 
Rating:
5.0

Customer did not leave a comment.

Miguel Loreto 
Rating:
5.0

Excellent service. Helpful staff. Always a pleasant experience.

Eric Albon  |  Overall Experience 
Rating:
3.0

The customer service agent, who was very knowledgeable, was also very sick and should not have been at work. I asked her about it, and she said she had no choice. Lengthy check in, but the equipment was good and we got what we needed done.

John MacPherson 
Rating:
5.0

Truck smelled like smoke and dirty and no gas.

Kyle Anthony 
Rating:
5.0

Customer did not leave a comment.

JUAN JAUREGUI 
Rating:
5.0

Customer did not leave a comment.

Nicole DuPont 
Rating:
4.0

great service

Owen King 
Rating:
5.0

I came in today without an appointment to have trailer lights installed on my Outback. Sabrina was wonderful to quickly secure the necessary parts and to secure an appointment, which was immediate (no waiting!). Joe did the installation quickly and with the utmost of professionalism. I couldn't be happier with my experience!

Steven Baker 
Rating:
5.0

Customer did not leave a comment.

beckey MACLEAN  |  First Impressions 
Rating:
2.0

When I picked up my vehicle, the store had now way for me to remove snow and ice from the windshield. So I had to drive down the street to buy an ice scraper. Bad prep by Uhaul. I'm not saying you should do it, but at least have a way for the customer to do it. And I couldn't see the ID #'s on the trucks because of all the snow, so I had to literally try the key in multiple trucks just to find the right one. Employee just pointed and said "out there". To be fair she was clearly sick that day. Then I received 2 receipts last night for 2 DIFFERENT vehicles?! Then this morning when I call to ask it about that, the girl that answered the phone said she was with a customer and would call me right back. As I type now type this...it's been 2 hours. No call. The only positive I have is Brad was very professional in the reservation process.

Shawn Hoston 
Rating:
4.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Customer did not leave a comment.

TERESA OVIES  |  Overall Experience 
Rating:
5.0

What a great experience. Thank you to the entire team for helping Washoe County Toys For Tots prepare for the 2024 Christmas season.

Josh Hall 
Rating:
5.0

Customer did not leave a comment.

Jose Moreno 
Rating:
5.0

Outstanding customer service!!

David Ayo 
Rating:
4.0

Customer did not leave a comment.

VICTOR POWELL 
Rating:
5.0

The gentleman when I dropped it off helped me clean up some of my own mess. Top notch

Shane Sykes 
Rating:
4.0

Customer did not leave a comment.

DEBBIE JOJOLA 
Rating:
5.0

Great customer service and all the staff on site were polite and helpful

Shane Sykes 
Rating:
5.0

I came in and they were able to accommodate a same day rental. Mex made the entire processing quick, easy, and entertaining they definitely know what they are doing at this location!

Amy Dalbol 
Rating:
5.0

Customer did not leave a comment.

Marvin Alanko 
Rating:
5.0

Customer did not leave a comment.

Patricia Durham 
Rating:
5.0

The people at this location rock !!!

Scott Baker 
Rating:
4.0

The parking lot was weird, but the customer service, by far, made up for it. Pleasant experience. Thank you

Amanda Childers 
Rating:
5.0

Smooth and easy! We had to keep the truck longer, and the new app made that easy too.

Kimberly Stevenson 
Rating:
4.0

Customer did not leave a comment.

Jon Loftin 
Rating:
5.0

Customer service was excellent! Thank you!

Amber Brown 
Rating:
5.0

Diego my man

Steven Riddle 
Rating:
5.0

Customer did not leave a comment.

Willam Fisher 
Rating:
5.0

Customer did not leave a comment.

Carlos Cornejo 
Rating:
5.0

They all deserve a raise in my opinion

Spencer Patterson 
Rating:
5.0

Very friendly crew, and helpful. Will do business there again.

Fred Goerlitzer Jr. 
Rating:
4.0

Uhaul app was bad today and the last few days but inside gone out decently fast

Elijah Bryan 
Rating:
1.0

The staff was absent-minded. The forgot to give me the blankets I ordered. Then they gave me a van that had a layer of dirt inside. Then they charged me a $25 cleaning fee!?!?!?!?

Ethan Fialkow 
Rating:
5.0

Customer did not leave a comment.

Bryce Gallatin 
Rating:
5.0

Customer did not leave a comment.

Joshua Daykin 
Rating:
5.0

Amazing service, definitely takes care of their customers🤝

YECENIA DELACERDA 
Rating:
5.0

Customer did not leave a comment.

Robert Brewster 
Rating:
5.0

Very easy, smooth process. Staff was very helpful.

Karen Williams 
Rating:
4.0

Customer did not leave a comment.

Harrison Yuan 
Rating:
5.0

These guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.

Thomas Walsh  |  Overall Experience 
Rating:
5.0

Fast and friendly!

Christopher Mackie 
Rating:
4.0

Thank you

tessa Bearden 
Rating:
3.0

Customer did not leave a comment.

Antonio Campbell 
Rating:
5.0

NA

Hanspeter Gilgen 
Rating:
5.0

Customer did not leave a comment.

Paulette Romero 
Rating:
5.0

Phil provides excellent service!

Anton Marth 
Rating:
5.0

super easy rental process was in and out quickly

Chris Solorio 
Rating:
5.0

Customer did not leave a comment.

fred bates 
Rating:
5.0

Customer did not leave a comment.

Tom Magee 
Rating:
5.0

Customer did not leave a comment.

John Bisignano_SeeNotes 
Rating:
3.0

It was fine. The truck was a beater that barely went over 40mph. Guy was nice but didn’t explain much. Overall an average experience.

wes rickittes 
Rating:
5.0

Customer did not leave a comment.

Leslie Pineda 
Rating:
4.0

The toilet in the storage area closest to the rental office requires attention.

Dan Woods  |  First Impressions 
Rating:
5.0

very easy to rent a nice clean and almost new pickup and the price was good.

Charles Krasner 
Rating:
5.0

Customer did not leave a comment.

Anton Marth 
Rating:
5.0

Customer did not leave a comment.

Anton Marth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Visher 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Burtner 
Rating:
5.0

I rented a storage unit there. The location put a cylinder off on my storage unit even though I had my own lock. When I got there, I had to pay $150 to unlock my storage unit which I was not reimbursed for. Because of this, I would give the location a zero.

Hirim Hernandez 
Rating:
5.0

Customer did not leave a comment.

Thomas Dobry 
Rating:
5.0

Customer did not leave a comment.

Jennifer Perasso 
Rating:
5.0

5 star

James Frantz 
Rating:
5.0

Customer did not leave a comment.

veronica rael 
Rating:
4.0

Customer did not leave a comment.

Brian Wick 
Rating:
5.0

Customer did not leave a comment.

Nicole Tuxon_SeeNotes 
Rating:
5.0

Highly recommend this Uhaul location. Staff went above and beyond. Great experience!

Paisley Kauffmann 
Rating:
5.0

Everything was easy and quick, service was very nice and very helpful 👍

Ana Tuipulotu 
Rating:
5.0

Lady at front desk was awesome, as was the man that checked me out and the man that checked me back in. Very happy with customer service at this location. Very efficient operation.

Mark Fike 
Rating:
4.0

Customer did not leave a comment.

Kenyatta Smith 
Rating:
5.0

Customer did not leave a comment.

Rawland Glass 
Rating:
5.0

I love renting u haul to store my stuff to one location to another best service

Tammy Merrill 
Rating:
5.0

Very friendly staff

Lisa DeGeiso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Rodgers 
Rating:
5.0

Customer did not leave a comment.

Umar Butt  |  Online Move In 
Rating:
5.0

Prompt, courteous, and knowledgeable

LELAND CLAUDE SCHULLER 
Rating:
1.0

Customer did not leave a comment.

Raul Sandoval 
Rating:
5.0

Super easy move. Easy access very happy overall

Teresa Davis  |  First Impressions 
Rating:
5.0

Very nice and helpful staff very satisfied

Long Pham 
Rating:
5.0

Customer did not leave a comment.

Miguel Gil 
Rating:
5.0

Not only will I recommend my family and friends. I myself will patronize their establishment. They all were very nice and accommodating. The store is huge and very clean. Not only one person came out and greeted myself and my husband but all three of them came out and assisted with the return of the rental. They even welcomed us to Reno and shared some things about the environment. I appreciated the conversation and the information shared. Thanks to all of the guys there especially Luis!!

Arthur Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Krasner 
Rating:
5.0

Customer did not leave a comment.

Arkeya Knight  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Bauer 
Rating:
4.0

Customer did not leave a comment.

chris robinson 
Rating:
3.0

Very good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!

Michael Lupan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Nemanick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIA GUADALUP MEDINA-MEDINA  |  First Impressions 
Rating:
5.0

At this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle’s, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle’s that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.

Tim Duffy  |  Overall Experience 
Rating:
5.0

Sabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.

Candace Squires  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryl Rolling  |  First Impressions 
Rating:
5.0

Thank You your awesome!

CURTIS MONTELIUS  |  Overall Experience 
Rating:
5.0

Excellent customer service the entire time I was a customer. Thank you for your assistance Lisa

Lisa Molinari  |  Overall Experience 
Rating:
5.0

All good!

CURTIS MONTELIUS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STAN DOWDY  |  Overall Experience 
Rating:
5.0

Each U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I’ve been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It’s always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.

Tim Duffy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Rizuto  |  Online Move In 
Rating:
5.0

U Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It’s like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.

Sally Graham  |  First Impressions 
Rating:
5.0

Secure facility. Easy to access. Quick contract initiation and closeout. Friendly and helpful staff. Should the need arise, would definitely store my items at this facility in the future.

laura bishop  |  Overall Experience 
Rating:
2.0

The storage locker did its function, but access was always an issue. During the two years I was there they always had the loading dock plugged with their trucks and other equipment. I spoke with employees and they said there was nothing they could do. I am glad to move out.

Richard Rasmussen  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my lifelong treasures for so many years! I am on a very low monthly budget, and can no longer afford your monthly fee. If it was an affordable price, I probably would still be using your facility.

MARGIE MCAVAY  |  Overall Experience 
Rating:
5.0

The gentleman at the Double Diamond U-Haul was extremely helpful. He went above and beyond to help us when we noticed our one way drop off and storage locations were in 2 different facilities. Thank you very much Uhaul. Will definitely be using you again. Especially being someone who visited the USA for a holiday Uhaul made this part very convenient. Great service!

keelan matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Kannan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jesse Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES RICHARD HAGESTAD  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MICHAEL MOLL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Megan Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL ALLAN HOOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Vance  |  First Impressions 
Rating:
5.0

Everything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!

Helen Lee  |  Overall Experience 
Rating:
5.0

Great staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Thank you!

Jason Grove  |  Overall Experience 
Rating:
5.0

Uhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!

Amanda Waller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Hoskin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson Acosta  |  Overall Experience 
Rating:
5.0

Whoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!

JENNIFER SCAFFIDI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Crownover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Lorenetti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE HANNERS  |  First Impressions 
Rating:
5.0

The lady who helped me was very kind and informative.

Kristine Fulton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lydia caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Johnson  |  Overall Experience 
Rating:
5.0

Everything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.

Craig Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDYCE MATTOSEAST  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT PARKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTICE JARVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Ewert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Roberts  |  Overall Experience 
Rating:
4.0

N/A

PRINCE ADU  |  First Impressions 
Rating:
1.0

Price increases and terrible staff and service

MEGAN HOLLAND  |  Overall Experience 
Rating:
5.0

You need a different system than the 2 card access you get denied most of the time twice before your card is accepted.

Cynthia Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james harwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin agliolo  |  First Impressions 
Rating:
4.0

Very difficult to reach on the phone In person customer service was great

LISA STAPLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Schryer  |  Overall Experience 
Rating:
5.0

My experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.

BRET HANNIFIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawnya Schultz  |  Overall Experience 
Rating:
5.0

Staff young lady helping was great to work with.

Eric Roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETHA SMALL  |  First Impressions 
Rating:
5.0

Super happy with my experience here. Safe, clean, and friendly.

Frances Fox  |  Overall Experience 
Rating:
5.0

I was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facility

Travis Moore  |  First Impressions 
Rating:
5.0

I had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.

Stefan Augustine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEONARDINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna mccarey  |  Overall Experience 
Rating:
2.0

Lost reservation had to start over after arriving to facility

Kenneth Flores  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leeyah Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Collins  |  First Impressions 
Rating:
3.0

First I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.

Suzanne Seevers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james harwin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arlene Lovino  |  Online Move In 
Rating:
5.0

The staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks again

Monique Parochelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mari Tilzey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evis Hall  |  First Impressions 
Rating:
5.0

Rachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I’ve ever had. Thanks Phil!

Samantha Herrick  |  Overall Experience 
Rating:
5.0

Great facility! Friendly, helpful staff and the storage facility is very clean.

Kelly pierce  |  Overall Experience 
Rating:
5.0

Would highly recommend this company, Paul Hill

Paul Hill  |  Overall Experience 
Rating:
5.0

JOE WAS GREAT AND VERY HELPFUL

jared millsap  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

June Pulver  |  Overall Experience 
Rating:
5.0

The staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.

Josette Fuller  |  Overall Experience 
Rating:
5.0

Thank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"

Josette Fuller  |  First Impressions 
Rating:
5.0

Very convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!

Allison Dickman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarahann Engel  |  Overall Experience 
Rating:
5.0

The staff was friendly, pleasant and helpful.

MARY ANNE MCPARTLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meranda Saldana  |  Overall Experience 
Rating:
5.0

Super helpful and let me extend rental no problem.

Tawnya Schultz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison Dickman  |  First Impressions 
Rating:
5.0

Tanya and Shaun were the most amazing help! They were helpful, kind, and efficient. Their service was above and beyond anything I could have asked for.

Jaxson Bennett  |  First Impressions 
Rating:
5.0

Very happy with the staff and facility. Love that there are several carts for use and an area designated to recycle unwanted items for others to reclaim. I would definitely use this storage location again!

Lola Meacham  |  Overall Experience 
Rating:
5.0

Tonya is the best!

Michael Mccarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Mcelhinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Clark  |  Overall Experience 
Rating:
4.0

Did not have my 10x10x8 unit that I reserved 3 weeks ago. Tanya was helpful in finding me other spaces. Ed Greene 808 368-6060.

EDWARD GREENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Kots  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chloe Dangtran  |  First Impressions 
Rating:
3.0

The light in my hallway doesn’t work

RENAE BROWN-DECKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Weeks Sharlene  |  First Impressions 
Rating:
4.0

Great until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.

LANCE ANGELES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letagay Krause  |  Overall Experience 
Rating:
5.0

Kudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.

Mark Suzumoto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kianna cox  |  First Impressions 
Rating:
5.0

Great location. Great supporting staff. I’m a most satisfied customer of over 12 years.

mark freitas  |  Overall Experience 
Rating:
5.0

Tough business. The team makes it easy

Steve Weatherly  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

laura bishop  |  First Impressions 
Rating:
5.0

The young man that helped me both times that I went there was excellent

Rebecca Hodgdon  |  First Impressions 
Rating:
5.0

Tonya is very helpful and a delight to deal with.

Lewie Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Fernandes  |  Overall Experience 
Rating:
5.0

Great staff and excellent facility

Fred Kost  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Poremba  |  First Impressions 
Rating:
4.0

I didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......

CHARLES RICHARD WILSON  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.

Sharron Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela gil-gomez  |  Overall Experience 
Rating:
5.0

Thank you, I'm not from the area everyone was so helpful

emma nejia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delvena Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAGREN PILLAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina meade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Johnson  |  First Impressions 
Rating:
5.0

Very clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.

ALISA EDWARDS  |  Overall Experience 
Rating:
3.0

My experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.

theo nicolus  |  Overall Experience 
Rating:
4.0

We got the wrong unit by mistake, but I wasn’t emailed a new receipt - which I would have liked. Otherwise it’s been a good experience so far

Hannah Oliver  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBARA MINKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Gardner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Upshaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY MOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mccarthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Douglas  |  Overall Experience 
Rating:
5.0

Clean storage facility

ALISA EDWARDS  |  First Impressions 
Rating:
5.0

Appreciated the security of this location, and the clean maintenance

ROBERT CARL RUECKL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Aucoin  |  First Impressions 
Rating:
5.0

Very friendly and professional. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. Marken

Hazel Marken  |  Overall Experience 
Rating:
5.0

Great customer service and very nice and clean facility

jenny jenkins  |  First Impressions 
Rating:
5.0

Excellent Customer..!!!

KANDYCE MATTOSEAST  |  First Impressions 
Rating:
5.0

Staff was great very helpful.

Brandon Reynolds   |  First Impressions 
Rating:
5.0

Thank you.

rebecca stockland  |  Overall Experience 
Rating:
5.0

Beautiful facility, love the security and cleanliness. Tanya was awesome.

BERNADETTE THERESE TOPJIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUERGEN WEBER  |  First Impressions 
Rating:
5.0

Tanya was awesome

Cynthia Lauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toalima Uini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wilkins  |  Overall Experience 
Rating:
1.0

I am autistic and was treated with NO consideration.

Larry Hollibaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany Fuller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel Fossie  |  Overall Experience 
Rating:
4.0

Staff was not all that friendly, but they were helpful, I got my unit.

Brian Bosse  |  First Impressions 
Rating:
5.0

Very attentive to my needs and helpful

theo nicolus  |  First Impressions 
Rating:
5.0

Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .

matthew calafell  |  First Impressions 
Rating:
5.0

I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.

michael drance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOI ROSSER  |  Overall Experience 
Rating:
5.0

The lady who helped me was very friendly and explained and answered all my questions. She was excellent!

ague mcfadzen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Brasfield  |  First Impressions 
Rating:
5.0

Fast, friendly and professional. Than you!

Hazel Marken  |  First Impressions 
Rating:
5.0

Very nice staff and helpful

Lisa DeGeiso  |  First Impressions 
Rating:
5.0

Really appreciate Mr Mark's user friendliness.

Gregory Archer  |  Overall Experience 
Rating:
5.0

Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..

Delia Jimenez  |  First Impressions 
Rating:
5.0

My Reno wide go- to Uhaul dealership.

mark freitas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Foster  |  First Impressions 
Rating:
5.0

People are so friendly and helpful.

SUZAN TEQUILLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Combs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Wiseman  |  Online Move In 
Rating:
5.0

Tonya was very helpful

BRADLEY cea  |  Overall Experience 
Rating:
5.0

I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you

Alainna Dipaolo  |  First Impressions 
Rating:
3.0

Expensive

falicia Leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton Dietz  |  Overall Experience 
Rating:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise Kannan  |  First Impressions 
Rating:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob nemec  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY LYN KIRKENDALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen GRENNAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Farias  |  Online Move In 
Rating:
4.0

Continue price increases cause me to remove my belongings

david veillette  |  Overall Experience 
Rating:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert Petty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Bergstrom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Scheer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Swift  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corrie Volinkaty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FRANCIS  |  First Impressions 
Rating:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher Stahlheber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene Borgess  |  Overall Experience 
Rating:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy Bury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy wilson  |  Overall Experience 
Rating:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT PETERSON  |  Overall Experience 
Rating:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES HARRINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall K Masutomi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Mcdaniel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK BRUESEWITZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blanche Smith  |  Online Move In 
Rating:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather Carter  |  Overall Experience 
Rating:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY PORTUGAL  |  First Impressions 
Rating:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES HARRINGTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Gonzales Covin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BAUMANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlia Warden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike England  |  Overall Experience 
Rating:
5.0

The guys working there are very helpful, professional and courteous.

Sandra Beekman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marian bowe  |  Overall Experience 
Rating:
5.0

Eric was friendly and very nice . Great experience.

LYDIA HERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABETH SATCHER  |  First Impressions 
Rating:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you

Julie Tracy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana Benton  |  Overall Experience 
Rating:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED VANASUPA  |  Overall Experience 
Rating:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald Ellis  |  First Impressions 
Rating:
4.0

Servicio rapido y eficiente

Jose Rico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Joyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco Sierra  |  Overall Experience 
Rating:
5.0

Great service.

Kenny Stetka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Zadina  |  Overall Experience 
Rating:
4.0

Dominick is awesome to work with

John Machado  |  First Impressions 
Rating:
4.0

You need in store staff, one always has to wait for service.

Patricia Etter  |  Overall Experience 
Rating:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE ELLNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Zadina  |  First Impressions 
Rating:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Dirks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Heuchert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BRUESEWITZ  |  First Impressions 
Rating:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel Ruiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy Hoss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Salerno  |  First Impressions 
Rating:
3.0

A little pricey

TED VANASUPA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon Taylor-blower  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOI ROSSER  |  First Impressions 
Rating:
5.0

Jackson was courteous and professional. Good job!

Christopher Stahlheber  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan Cooley  |  First Impressions 
Rating:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie handte  |  First Impressions 
Rating:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston Sempel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayle Pino  |  First Impressions 
Rating:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan Heuchert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james musterman  |  Overall Experience 
Rating:
5.0

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer Whatley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Van Ryn  |  Overall Experience 
Rating:
4.0

In my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.

DANIEL LEDIARD  |  Overall Experience 
Rating:
4.0

Having to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.

Jennifer Ouellette  |  Overall Experience 
Rating:
5.0

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim Daniels  |  First Impressions 
Rating:
5.0

Great spot. Would definitely use again if need storage.

Dean Shanley  |  Overall Experience 
Rating:
5.0

helpful and friendly

Dennis Buehler  |  Overall Experience 
Rating:
1.0

your crew is rude that's why I left could never get no one to answer the phones

Darla Mcdermott  |  Overall Experience 
Rating:
5.0

I've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!

Royce Johnson  |  Overall Experience 
Rating:
5.0

very helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.

Arthur Calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Wandzell-Levonian  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cozette Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANA JARAMILLO ALVAREZ  |  Overall Experience 
Rating:
5.0

your employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.

Arthur Calderon  |  First Impressions 
Rating:
5.0

Nathan was great. He was fast, friendly, knowledgeable, and he got the job done.

john polaha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Saari  |  First Impressions 
Rating:
3.0

To many price increases.

Christopher Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darro Alletto  |  First Impressions 
Rating:
3.0

The facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!

Matthew Deburle  |  Overall Experience 
Rating:
5.0

Gentlemen at front desk was very helpful and very kind.

Lorrie Pompei  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmayne Scruggs  |  Overall Experience 
Rating:
2.0

The storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.

william mitchell  |  Overall Experience 
Rating:
5.0

Joe and his crew were fantastic

Marshall Gouldsmith  |  Overall Experience 
Rating:
5.0

The staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.

Jimmy Dworkin  |  Overall Experience 
Rating:
5.0

Nice friendly people.

john polaha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD GREENE  |  Overall Experience 
Rating:
4.0

It took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.

Glory Kiel  |  Overall Experience 
Rating:
5.0

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan SAPEGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD GREENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darla Mcdermott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HUNT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana Meza  |  First Impressions 
Rating:
4.0

The only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.

Amber Moran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacey Watkins  |  First Impressions 
Rating:
2.0

Very unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn’t even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.

Antoinette Keldsen  |  First Impressions 
Rating:
5.0

Facility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.

Anne Schofield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denielle Montgomery  |  First Impressions 
Rating:
3.0

Stuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!

Cote Hair Care  |  Overall Experience 
Rating:
3.0

I’m out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn’t necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you’ve got money to burn & your belongings can withstand high temperatures -this place is fantastic!

maria woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Art Londos  |  Overall Experience 
Rating:
5.0

Thank you to Tania and Joe for excellent service!

Amy Berkhousen  |  First Impressions 
Rating:
5.0

Rented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.

pam miller  |  Overall Experience 
Rating:
4.0

First, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.

Lyle Warren  |  First Impressions 
Rating:
4.0

I was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭

DJ WAINIS  |  Overall Experience 
Rating:
5.0

Great facilities

RANDEN BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucilia Molinar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID QUESENBERRY  |  Overall Experience 
Rating:
5.0

All was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.

Leo Chaudoir  |  Overall Experience 
Rating:
5.0

Great customer service

Rebecca Hodgdon  |  First Impressions 
Rating:
5.0

Will was great! thank you.... all the staff was very helpful

Nora M Reyes  |  Overall Experience 
Rating:
5.0

They were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.

Paul Stadel  |  First Impressions 
Rating:
5.0

Second time I rented, great facility, clean convenient, friendly knowledgable employees!

Royce Johnson  |  First Impressions 
Rating:
5.0

Always Good customer service.

willie johnson  |  Overall Experience 
Rating:
5.0

Great place great people! Clean storage, nice bath room.

Dennis Grams  |  Overall Experience 
Rating:
1.0

Door access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.

Sithtra Chhay  |  Overall Experience 
Rating:
5.0

Good facility, clean and safe. Management and staff are helpful and friendly. Highly recommend.

Karen Daw  |  Overall Experience 
Rating:
5.0

great customer service

Nora M Reyes  |  First Impressions 
Rating:
5.0

Everything was great and the service from the employees terrific very nice and polite

Lucilia Molinar  |  First Impressions 
Rating:
4.0

The manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.

dale stoddard  |  Overall Experience 
Rating:
5.0

Many thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.

Merrill Becht  |  First Impressions 
Rating:
3.0

I like that it’s internal but the only spaces available were too small.

Daniel Morrison  |  First Impressions 
Rating:
5.0

Loved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would’ve just been extra work

Sarah Jakober  |  Overall Experience 
Rating:
5.0

Excellent service all around. The young man who worked with me was very friendly and I didn’t have to wait at all. They were having computer problems which made the process longer.

Joanne Bodin  |  First Impressions 
Rating:
4.0

I was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa

Tina Costa  |  Overall Experience 
Rating:
5.0

Everything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure

Adrian Porter  |  Overall Experience 
Rating:
4.0

Your staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.

Stephani Jensen  |  Overall Experience 
Rating:
4.0

The truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.

dale stoddard  |  First Impressions 
Rating:
5.0

Service was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.

RACHEL RAKACZKY  |  First Impressions 
Rating:
2.0

Steve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.

Danny Garner  |  Overall Experience 
Rating:
5.0

Great facility and very secure. Staff is great a look so.

Tommy Jackson  |  Overall Experience 
Rating:
5.0

Great guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.

Dennis Grams  |  First Impressions 
Rating:
5.0

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric Nash  |  First Impressions 
Rating:
5.0

Great service

evelyn mcmackin  |  Overall Experience 
Rating:
5.0

The management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.

Kenneth Wayland  |  Overall Experience 
Rating:
2.0

By the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!

amy wasley  |  Overall Experience 
Rating:
5.0

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie Webb  |  First Impressions 
Rating:
5.0

They were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.

maryann torrise  |  Overall Experience 
Rating:
5.0

very helpful and friendly

david veillette  |  First Impressions 
Rating:
3.0

The associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.

Irene Sada  |  Overall Experience 
Rating:
5.0

My experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.

Patrick McMurray  |  Overall Experience 
Rating:
5.0

All I can say is Awesome!!!!!!!

Anah Norman  |  Overall Experience 
Rating:
5.0

Professional and pleasant. Extremely clean facility.

Alexander Babb  |  First Impressions 
Rating:
5.0

Steve was a great help!

Christine Lanter  |  First Impressions 
Rating:
5.0

I had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!

DON NICHOLSON  |  Overall Experience 
Rating:
1.0

People are not helpful. They don’t know what they are doing. Don’t understand the computer program.

Christine Meder  |  Overall Experience 
Rating:
5.0

Very nice facility!

Janis Casey  |  Overall Experience 
Rating:
5.0

Every staff member I talked to or that helped me were all very friendly, professional and helpful.

Lorraine Mccomb  |  Overall Experience 
Rating:
5.0

Couldn't be happier. They we above and beyond to meet my needs.

Cynthia Miller  |  First Impressions 
Rating:
5.0

On another note, unless you reserve a truck there is never extra but it’s also a popular place to rent a truck. God bless and well done

DON HUDDLESTON  |  Overall Experience 
Rating:
5.0

Both Steve and Graham were exceptionally helpful. I would highly recommend them to other people.

Anne Schofield  |  First Impressions 
Rating:
5.0

Great crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C

Travis Corral  |  Overall Experience 
Rating:
5.0

Never had a bad experience. Everybody is friendly and fast

Jennifer Barton  |  Overall Experience 
Rating:
5.0

Thank you guys.

Cory Plummer  |  Overall Experience 
Rating:
5.0

The guys that work at the S. Virginia Street location are great.

tami gardner  |  First Impressions 
Rating:
5.0

Very fast service, walked in and got a storage unit and a trailer very fast. Thank you

Pete Apodaca  |  First Impressions 
Rating:
5.0

Steve and Gordon did an excellent job accommodating my unusual storage needs.

Jocelyn Russell  |  Overall Experience 
Rating:
5.0

Thank you

jennifer carr  |  Overall Experience 
Rating:
5.0

The staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.

Al Kulick  |  Overall Experience 
Rating:
5.0

Your staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!

LORI LEE LAVELLE  |  Overall Experience 
Rating:
5.0

Everyone was very polite, helpful and professional.

Lorraine Mccomb  |  First Impressions 
Rating:
1.0

Individuals “forgot” to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.

Lester deBraga  |  Overall Experience 
Rating:
5.0

The U-box was perfect for my move and the employees were very helpful.

Joshua Corriher  |  Overall Experience 
Rating:
4.0

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia Lauer  |  Reservation 
Rating:
1.0

don't move in until the 18th.

troy Walters  |  Reservation 
Rating:
5.0

Great experience!!!

COLLEEN DOUGLAS  |  Overall Experience 
Rating:
4.0

Only issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).

Shannon Hartmann  |  Overall Experience 
Rating:
2.0

Your staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?

MARTIN PINKARD  |  Overall Experience 
Rating:
5.0

Was a very pleasant experience.

NANCY RYAN  |  Reservation 
Rating:
5.0

This U-Haul and their employess were very nice to me at the time I was there.

Virginia Tate  |  Overall Experience 
Rating:
5.0

ready on time, clean, quick to hook up and go.

Rush Stringfellow  |  Reservation 
Rating:
4.0

Too much stuff in the way of coming in and out of main doors. Not very safe.

Delvena Clayton  |  Overall Experience 
Rating:
3.0

Got 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn’t charge. The security system was out.

Avry Stock  |  Overall Experience 
Rating:
5.0

Great truck. Great customer service.

Lee Sanford  |  Reservation 
Rating:
5.0

I had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!

WILLIAM O`NEILL  |  Overall Experience 
Rating:
5.0

You were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!

Debra Buringrud  |  Overall Experience 
Rating:
5.0

The two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.

Elaina Jackson  |  Reservation 
Rating:
5.0

I left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!

Rebecca Walter  |  Reservation 
Rating:
5.0

Very clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.

JOE DEPCZYNSKI  |  Overall Experience 
Rating:
5.0

Nice and clean facility. Easy to get to and use.

TRAVIS shinkle  |  Overall Experience 
Rating:
5.0

Competent and friendly staff.

David Huntley  |  Reservation 
Rating:
5.0

Easy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs

kathryn smith  |  Overall Experience 
Rating:
3.0

Facilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.

BRET ROBARDS  |  Reservation 
Rating:
5.0

We had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place

JEFF LEATHLEY  |  Overall Experience 
Rating:
5.0

Rented there for 5+ years. Excellent service and facilities at all times.

mark sturdivant  |  Overall Experience 
Rating:
5.0

Thanks! They were great!

Jamie fornoff  |  Overall Experience 
Rating:
3.0

Came in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.

Jeremy Elsmere  |  Overall Experience 
Rating:
5.0

No complaints at all.

RUSSELL WOLFGANG  |  Overall Experience 
Rating:
5.0

Never a moments problem. Everyone so polite and efficient.

Mary Mason  |  Overall Experience 
Rating:
5.0

These guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!

Jacob Lacey  |  Overall Experience 
Rating:
3.0

I had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise

Sandra White  |  Overall Experience 
Rating:
5.0

We used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.

Neal Gibson  |  Overall Experience 
Rating:
4.0

I didn't have any significant problems.

RONNY FORNEY  |  Overall Experience 
Rating:
5.0

Great storage facility!

Matthew Baker  |  Overall Experience 
Rating:
4.0

Very planned and delivered as indicated on constant updates.

Daniel Fernandez  |  Overall Experience 
Rating:
5.0

Nearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -

Randy Force  |  Overall Experience 
Rating:
2.0

billing never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked

shane dyer  |  Overall Experience 
Rating:
5.0

Vert good quality experience

Royce Johnson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top