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lionel n | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Doral
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
ARIEL BExcellent service
Gemvirli BVery quick and easy, not only store everything in the ample unit - but the staff was informative and attentive.
LUIS T | Overall ExperienceNeed flat courtesy carts with no side rails to move items into the building storage units
Roger H | First ImpressionsBffjufgkl
ERNESTO FThank you!
Maria A | Overall ExperienceI could not wipe the windshield because there was no water in washer tank. Also the lock provide to lock the back could not close. Otherwise it was pleasant.
albert pLa mejor oficina del sur de la florida y mi preferida , Alejandro y el team de despacho son muy profesionales
Jose GThis location and the other I originally made my reservation at, express bags inc, were both very rude. Lack of customer service.
Scott CTodo bien
Ernesto GI was originally booked to pick-up my trailer at the 128th & 8th Street location, but when I arrived, they did not have it. So UHaul rebooked me to another location on S. Dixie Hwy, but as I was on my way, received a called and was told that the size of trailer was not available there either. I was told I would get a call within an hour to confirm another location (in Medley FL) to pick up my trailer. I received that call, and I was finally able to pick up my trailer 4 hours later than my original appointment, and in a different location. Awful experience in Miami. However, the 2 ladies from UHaul that called me were professional. What is the "guarantee that my equipment will be available when and where it was promised to me?" as stated in the store?? Can someone from management please follow-up with me? thank you.
Julio FVery good everything
Ruber ABuen servicio. Pero se puede mejorar
Salem AWe had an issue with a tire on the U-Haul. Would be great if you had a program where you could take a spare tire along with the rental and can change it. U-Haul’s roadside assistance was very good, but we had to sit and wait for 2 1/2 hours.
ISABEL MExcellent customer service by Alejandro in the front desk.
Samuel DGood
RICARDO RExcellent
JOSE CThe staff were great, pick up process was quick and easy. The truck didn’t have the furniture pads I requested so I had to wait a little bit to get them.
William PMiy buena experiencia, recomendado a todos los que necesiten un lugar para guardar sus cosas o muebles . De primera la atención personal amable y diligentes
Luis B | Overall Experiencenothing at all great service and the gentleman that received my trailer was very professional and helpful.
Manuel RMy credit card info was stolen by Melanie G and she used it to purchase items online a few days after. First & onlt time i used this card and found it odd that she had to take an image of it for the uhaul contract.
Daniel BEl auto se poncho y no me hicieron ningún descuento me lo entregaron en malas condiciones
Ariel IGood
Jobli PTodo estuvo bien en el tiempo que utilice sus servicios, muchas gracias👍
JOSE U | Overall ExperienceOk
RAUL GVery good attention and the service was excellent
Richar TJust keep doing a great job
Adan mTodo perfecto
Leonardo Bcheck out was not completed by staff and my card was charged for rent after moving out. The manager corrected for me after a couple of phone calls.
Gabriela S | Overall Experiencenone
Francisco GMake sure equipment is ready to go with trailer whips and make sure license plates aren’t hanging also tires on trailers must be reviewed I almost lost my motorcycle transporting it because of bad tire
Jasmanny MThank you
Juan CThe trailer was dirty, covered in grease, it ruined my entire move.
GUILLERMO PThe truck was not in good working condition, it was in need of an alignment, new wipers, fixed driver door, and other minor things.
Alex RGreat customer service and excellent storage units
raida s | Overall ExperienceExcellent communication with all staff in Hialeah location.
Toys F | First ImpressionsLimpiar bien el equipo por dentro ya que tiende a ensuciarse las cosas que cargas como por ejemplo mi colchón, vi un cartel que tienen pegado que dice si entregas el equipo sucio debes pagar 15$, pero al cliente no le dan nada si sus cosas están sucias, otra cosa es que el tráiler que yo alquile no tenía o creo que no tienen soporte cuando lo desenganchas y el tráiler tiende a irse, casi le doy a mi auto cuando lo solté porque es algo pesado y se va rodando sino tiene algo que lo detenga
Jesus GEverything was great...took no time at all to install hitch...awesome job just hard to understand employees
James HExcellent and secure storage. Staff in facility very helpful and customer service by the front desk manager and clerks fantastic. They know their job. Thank you for all this time 🤩
Wendy A | Overall ExperienceLo único la puerta del pasajero q no sierra mui bien pero por lo semas todo bien
eldi cMuchas gracias
douglas tExcellent
ROBIN LYes
Daniel LEasy to rent
Jose MThat piece of shit that hacked my Amazon account, used my EMAIL address, AND my old phone number. You people need to be careful who you rent uhauls to.
Cesar ASo impressed with how professional and helpful everyone is. So helpful during what can sometimes Be stressful situations. Thankful for the team in the medley location and south Dixie highway on 67. Thank you guys so much!!!
Jenifer RLos calificó mal por el siguiente motivo el día sábado alquilé un equipo lo use 2 hora fuy a entregarlo entre a la oficina hablé con una persona la cual me dijo afuera hay personal para entregar el equipo cuando salgo estaba la persona le hago entrega del equipo le digo cuál es el siguiente paso y me dice nada ya yo cierro tu orden el cual no lo hizo y me an cobrado el equipo 3 veces y ya e llamado dos veces al equipo de soporte y no me an solucionado aún
MAX Cthe wait at this location is always too long. If there are more than 1 person waiting, all staff should drop what they are doing and help waiting customers. The truck that I took out had several serious issues: 1) the transmission needs servicing. 2) there is no back up camera in the truck. It's 2024. there is no excuse! 3) there is a serious whistling sound when you drive 50 MPH or faster 4) the radio works some times but switches to AUX IMPUT quite often and I could not figure out how to switch back to radio. 5) I have rented from uhaul 4 times in the last 6 months. is it really necessary to have someone manually enter my driver's license info each time??? it has not changed at all. mind you that this is where errors are often made! 6) either none of the staff speaks english or they refuse to speak english. I asked someone where to go to pick up the truck and he had no idea what I was asking. Do better!!!
DAVID BPut the wrong millage and charge them extra to me ,before leaving they put that it had 108022 but it actually had 108026 when i came back i told them that and that befofe leavin the place . I took pictures to prove it but then they told me that i shouldof send them before leaving, but no one told me such thing until i came back
Danilo MNada , todo funciona perfecto
HECTOR FVery good
Ariel DThe way it is is great congrats
ALVARO CExcelente
Amerys AWish the prices wouldn’t keep going up
Natasha R | Overall ExperienceTODO CORRECTO !!
Enrique R | Overall ExperienceGreat crew, excellent service. Thanks.
WALTER L | First ImpressionsExcellent customer service and great storage
raida s | Online Move InWould not recommend. Horrible customer service. Awful and rude personnel. Stay away!!!
Cynthia C | Overall ExperienceFalta información. El personal no indica que hay que llevar algo paea romper el precinto de seguridad. El sistema de alarmas no funciona, la gente entra y sale sin usar la tarjeta.
NATALIA G | First ImpressionsI moved out of my unit mid-month but they wouldn’t refund the prepaid rent for the unused days. Other storage units do; just not Uhaul apparently. The right thing to do is to reimburse for unused days since my unit was available for another customer once I moved out. The lease contract is contradictory because it states that it refunds prepaid rent but, in the same sentence, it says it doesn’t refund for unused days.
Marcos V | Overall ExperienceThe doors would sometimes not open when they were supposed to. Machines would be down so the access codes to get into the storage unit did not work—the alarm would just have to go off. Towards the end of my lease the doors just stayed open throughout the whole day. I ended my lease early because it felt unsafe to leave my things
Nykia O | Overall ExperienceI got robbed. Some item were stolen from my storage. How is that possible? I had the uhaul lock and it was opened. After so many years renting from you and you allowed this to happen.
FRANCISCO A | Overall ExperienceStrategic location next to I 75, Palmetto, Hwy 27. Allways plenty of trucks, vans and trailers available for rent. Really nice storage facility with elevators, loading dock and carts. Would advise registering for an account to view your rentals and other info.
MARK L | Overall ExperienceThank you good job other time
Ivette P | Overall ExperienceIt took too long to register for a reservation made for a unit. In addition, the card provided for the unit said “access denied”. Went back to front desk to inform and was told it should work and that the error is a system glitch but the card should work. If it doesn’t work then to come back. I tried again and return again to the desk but found that the office was closed. We could not access our storage due to this issue.
David M | First ImpressionsMuy bueno
Lazaro P | Overall ExperienceVery convonience business.
JAVIS A | First ImpressionsVery professional
Lazaro B | Online Move InI rent a 26 feet truck and the storage suggested was a 10x10. Mean I need other storage. When i arrived to the location they wren’t able to Help me because the have not any unit left; I asked to get a u-haul unit near and they says, “we cannot do that. End of the history I move my load to other bussisnes near. As a company you should able help clients better. 1- suggest the unit using the size of the truck. 2- Search and book other location units
Agustin B | First ImpressionsAny agreement you make with them, make sure you get it in writing, it doesn't matter whom you talk to. Som messages don't always get relayed. If not, you're taking a big chance on losing your stuff to them. They will sell your stuff at auction, and come after you for the rest. If you call them the morning of the auction to make payment, they'll say you're too late, we had the auction and your stuff was sold.
BENJAMIN S | Overall ExperienceMy experience in this location was absolutely horrible. I came from a cross-country trip and was told my reservation was not available. That is the absolute worst scenario. Someone can experience being told to leave and not having anywhere to leave their storage. The phone application. Told my reservation was for the 17th but the store associates told me their system said it was for the 16th, they had no one to blame for this issue and had no sympathy for the customer and told him he being myself had to give them in the best scenario 2 to 5 days maybe to find me something obviously that was absurd. I had nowhere else to leave my things, so I did not leave until he spoke with the manager and canceled someone else’s reservation , which I assume that’s what they do they had to cancel someone else’s reservation to accommodate for me. I only hope that person doesn’t experience what I had to experience because if this is a common practice in this location that is absolutely horrible. Do you need the accommodation for me eventually was a bigger unit than what I had asked for and they’re making me pay the difference in the price which I believe is unfair because I had a reservation made on my phone for the 17th and it is absolutely not my fault that their system said the reservation was for the 16th, even after I showed her what my phone said for the 16th she did not care once again I truly believe this is the absolute worst experience. Someone can deal with when moving especially cross country.
MICHAEL A | First ImpressionsNeeds more dollies
Alvaro D | Overall ExperienceHorrible Everything is horrible there!!
Taylor S | First ImpressionsMi Experiencia fue muy Buena, no tuve inconvenientes todo muy fácil y el personal Eficiente muy atentos a cualquier duda, Gracias por su servicio
silvia p | Overall ExperienceCongrats the lady in the front desk, was excellent.
JUAN R | First ImpressionsMe gusto mucho el sector y el servicio , si necesito nuevamente un storage sin duda acudiré a ustedes muchas gracias por la atención telefónica, en las oficinas.
Jacqueline G | Overall ExperienceMe sentí en U-HAUL como en mi propia casa,de hecho,fue para mí,más que un estorage, en realidad me sentí en familia,excelentes trabajadores, desde la oficina hasta el último de todos ellos, en realidad no existe calificativo para U-HAUL,puedo decir que hasta lo extraño,también tiene un excelente Director o manager, para mí U-HAUL ES MI PROPIA CASA
Jose C | Overall ExperienceYour front desk staff-Sasha- was incredible. KUDOS to her for her professionalism and fantastic customer care!!!!!
ALBERT L | First ImpressionsExcelente servicio
Jorge V | First ImpressionsEntregue mi estaré limpio como mismo lo recibí ya que este establecimiento es como una familia
RAFAEL J | Overall ExperienceExcelente
Ramon B | First ImpressionsNice people
hector r | First ImpressionsSasha was the best, professional, courteous, and kind person I’ve ever met ❤️😎❤️
Clemente G | First ImpressionsSasha at the front desk. Was very helpful. The price and location is amazing. Thank u so much
Johanner R | First ImpressionsI would have liked more carts. Sometimes none were available. Also I would have liked a cleaner bathroom.
jaaniorg g | Overall ExperienceThe large door in the self storage unit needs to be fixed to make it easier to bring stuff in and out.
Theresa R | First ImpressionsExtremely patient and very kind sales rep at the Hialeah Florida (8700 Nw 77th Crt Medley, FL 33166) Eber Zapata is a an asset to your company very nice helpfun and understanding man. Thank you Eber
Alejandro V | First ImpressionsService and help from Edler was excellentwell know about the uhaul services Thanks
ANTONIO C | First ImpressionsSitio muy cómodo y bien comunicado
gc p | Overall ExperienceI would like to thank u HAUL and Area field manager Oscar Romero Jr for their professionalism.
Pedro R | Overall Experiencemuy buen servicio y costeme service. exelente person .
ADELTO F | Overall ExperienceThe people at the office show no interest in working. They showed total disregard for any of the customers. The cleaning staff was amazing! helpful, great attitude and kept the facility really clean. They should be running the office
Lorna E | Overall ExperiencePlease make sure more moving carts are available due to the size of these facilities some times there were not moving carts available
Hugo B | Overall ExperienceVery happy
Roberto R | Overall ExperienceStaff don’t have any knowledge about reservations, it takes them great amount of time to complete any process. Just a bunch of kids playing. No manager on-site. Couldn’t answer my question about the reservations. Did not even know where was the storage unit. He needed assistance from another person who took for ever. I was told in the morning that just drive to uploading docks and then I needed to go back to the office. The girl it’s lost
Maria M | First ImpressionsLuego de reservar y cobrar por teléfono, U-haul deberían dar de una vez el código de acceso y número de unidad y así poder ingresar independientemente de horario de atención en oficina y más aún que tengo una cuenta y varios movimientos en proceso. Esa situación me causó inconvenientes a mi hora de ingresar. Es una sugerencia. En otro orden de ideas, vi que u-haul está dando de promoción el primer mes de storage gratis si tienes otro proceso de unidad en envío y yo estoy enviando un u-box a LA y a mi no me dieron esa promoción. De igual forma las instalaciones del storage están en muy buen estado, limpio y buen clima, con baños limpios. Eso está muy bien.
ALEJANDRO C | First ImpressionsLa atención hacia mi fue rápida y muy esmerada ; con mucho profesionalismo ; a la altura de una compañía que siempre durante muchos años ha estado enfocada en la satisfacción te las necesidades del cliente con altos estándares . Me enorgullece mucho el estilo y dedication en el trabajo de compañía como UHAUL . Muchas Gracias . Por eso mi calificación es : Ten Stars ! .
LUIS M | First ImpressionsExcellent services
efrain a | Overall ExperienceThe elevator was broken but I was told before that it’s working. Customer service at the location promised to come and check but nobody showed up. Manager isn’t responding and doesn’t care about anything, very bad customer service and experience. Terrible storage location
Anastasia C | First ImpressionsHad to wait for an hour for a bay to unload.
Ophtate J | First ImpressionsMuy bueno todo
CARLOS M | First ImpressionsEstoy muy agradecido por su atención., Muy buena la experiencia y lo recomendaría mil veces ,excelente ! Gracias
Jesus R | Overall ExperienceEverything was fine except that I had rented out a truck for a specific amount of hours and when I got to the storage facility all dollies were being used and the staff wouldn't provide another one. I had to wait an hour until a dolly was available.
Daniel a | Overall ExperienceSunday staff was not very informative on how to get to unit. Elevator to second floor broke down and had to wait until the next day to unload furniture. Next day had to wait hours after office openings so that the elevator got fixed. I think having a second floor is great, but just have one elevator for large furniture is challenging when it is not working.
Nobel R | First ImpressionsTodo fue bueno con la excepción de que se habían agotado los candados en la oficina y me asignaron un espacio que ya estaba ocupado. Tuve que cambiar a un almacenamiento en el 1er piso.
Sherri J | First ImpressionsRight from the start, your u-haul associates are above average. I rented a 15’ truck and a storage unit, because I am between homes for a few weeks. The level of customer service and professionalism that I received is unparalleled. I was in and out, in less than 30 min. One less thing to stress. Kudos u-haul!
BRANDON W | First ImpressionsMuy mal servicio del personal las señoras que atienden siempre de mala ganas de explicar tube un problema de desempleo able con el señor bismark para ver de qué manera me ayudaba llegue ala tienda con 200 dólares para aser un arreglo y ponerme al día con mi cuenta y la respuesta fue que pagara los $200 dólares en el momento y que sacara todas mis cosas al momento como si fuera un perro cuando lo tiran ala calle me sentí desmoralizado y con mucha pena ya que estaba con un amigo de Nebraska y nos quedamos frío pero bueno llamaron a bismark y la respuesta de él fue que tenía que sacar mis cosas si no iban aser subastadas el siguiente domingo muy mal de su parte eso no se ase con un cliente gracias
Nelson R | Overall ExperienceGreat experience
Richard M | First ImpressionsEl personal en la oficina es grosero especialmente una señora que tiene por nombre Sasha… atrevida, altanera y muy mal educada… eso da muy mala imagen a la compañía en general. El ascensor que está cerca a la bodega no está en funcionamiento así que no es de fácil acceso
Paola S | First ImpressionsThe gentleman who took care of us went above and beyond He was thorough, helpful and very accommodating. I’m sorry I don’t remember his name but he should be recognized for being an asset.
Vanessa V | First ImpressionsI went to unload with the movers. The location had an out of service elevator (only one onsite). Had to pay extra fees to the movers. Was told by the general manager that those fees would be reimbursed with the proper invoice. Once I provided the proper invoice, I didn’t hear from Mr. Bismark again…
Mirella V | First ImpressionsMuy buena atención y limpieza impecable
maria c | First ImpressionsBuen servicio, buena atención y con disponibilidad!!
JOSE C | First ImpressionsTodo bueno
Eduardo H | Overall ExperienceEl ascensor está dañado y no pude terminar el traslado de mis artículos porque es imposible subir las escaleras con ellos. No dieron una respuesta precisa sobre el día que van a tener reparado el ascensor. Perdí la renta de un Cargo Van porque no puedo subir mis artículos, Gracias por atender mi reclamo
jose m | First ImpressionsThe elevator was not working and my new unit was upstairs on the second floor. When asked when it was going to be fixed it was said in a few hours, later called and was told that not until the following week. Why would you charge me for a unit that I would have trouble accessing because it’s expected to be accessed by using the elevator.
OLGA Q | First ImpressionsGood
DOMENICO B | First ImpressionsEl personal es hostil , no tiene el más mínimo interés en ser amables. Trabajo con público un saludo es base de todo principio. En general el edificio se ve limpio ,pero el aire acondicionado no es suficiente y cuando uno va al store sale sofocado.
maria g | Overall ExperienceA las 8 am rentamos un storage de 10x5 y una van , volvimos a las 4 pm para poner nuestras cosas en el storage y resulta que estaba con candado , esperamos 30’ para que lo abrieran y al abrirlo estaba full de cosas . Fuimos a preguntar que pasaba y no había bodega disponible , tuvimos que pagar por otra de 10x10 y logramos dejar nuestras cosas a las 7 de la noche . Ahora estamos esperando nos den un storage de 10x 5 que es lo que necesito.
monica h | First ImpressionsI had a reservation for 3 weeks, and when I arrived at the location and was renting the truck to get my storage moved, I was then informed that my storage was not available. This was not cool. Luckily they had a 10 x 10 available. but I had reserved a 10x15.
Stephanie B | First ImpressionsFriendly staff. Easy access to facility. Very clean.
nelson s | Overall ExperienceExcelente lugar y muy buena atención me encanto
MIGDALIA P | Overall ExperienceKepp it up
Juan C | First ImpressionsUhaul always takes care of my needs. I've been using you for at least the last 17 years of my life.
Gisela K | First ImpressionsNo tienen buen Servicio al Cliente y no se concentran en ayudar al Cliente. No son Amables y toman mucho tiempo. La ayuda en el Teléfono es muy Larga.
Marco P | Overall ExperienceTodo el servicio en general es exelente
Jose C | Overall ExperienceToo hot in the office, they need air conditioner
CARMEN Y | First ImpressionsMe siento muy satisfecha si lo volviera a necesitar volvería Muchas gracias y q tengan una feliz Navidad y próspero Año nuevo
Eloina V | Overall ExperienceTanto que me ofrecieron un Storage y solo pude conseguir uno de 5 x 5 , quería aprovechar la promoción del primer mes gratis de un Storage grande de 10 x 10
Jose G | First ImpressionsIt is convenient and close to us so we have used it several times with no issues.
Gretchka B | Overall ExperienceGreat service
RIOZ R | First ImpressionsMi experiencia con ustedes fue magnífica no tengo quejas ni del personal y tampoco de las instalaciones yo quede muy complacida gracias por todo saludos
maria p | Overall ExperienceCostumer service is non existent to this facility.
carlos z | Overall ExperienceEl acceso debería ser permanente,las 24 horas,pues las pertenencias nunca se sabe a la hora que se necesitan y muchas veces de urgencia
Jose C | First ImpressionsFelicitaciones gran servicio y calidad
Franky C | Overall ExperienceGreat service and staff really helpful and customer oriented
jose a | First ImpressionsEstoy muy contenta con la atención que me brindó la compañía muchas gracias
Delia G | First ImpressionsQuiero agradecer a Leyah por todo su desempeño en el trabajo , me impresionó su destreza y desenvolvimiento con tan poca edad , buen trabajo y buen servicio gracias ,,,,
arquides s | Overall ExperienceLas personas que atienden al cliente por lo general no tienen la amabilidad de atender a los clientes es como los que atienden nos están haciendo un favor
Jorge T | Overall ExperienceNada sorry
JULIO P | First ImpressionsGreat service
Jose G | Overall ExperienceThe alarms is on during all move! Terrible to my family and kids. I pais expensive for rent U-Haul truck and space, but the card doesn’t work abs the alarms is on all time! Very bad service !
CARLOS A | First Impressionsbuen acceso y super $ precio !!
Alexis T | First ImpressionsLugar y almacenamiento súper seguro limpio y agrádenle con derroche d gran servicio al cliente
Franky C | First ImpressionsVery good 👍
sonia F | Overall ExperienceEverything was great!
Kyong C | Overall ExperienceVery good
Rossmarlyn R | First ImpressionsThe front desk staff were not exceptional. They didn't recognize they were making us wait as they were having fun together (probably 10 minutes). The lady that helped me didn't seem knowledgable nor was she professional. The staff who worked with the equipment were kind, quick workers, and showed care. The facilities for storage are exceptional. We were told by another customer that Bismark is a quality man and we could reach out to him if needed. We're grateful for that reassurance.
RODNEY C | First ImpressionsThere was Only one person at the counter, August 20th about 11:30am. Its always the same 1 hour wait with extremely slow staff. Operation is too slow and manager doesn't care how long you stand on that line. Do not go here if you do not expect to wait in line. I was going to purchase an bed cover and turn in my storage unit. After 20 mins of waiting with 2 people in front of me, I walked out because there was only one person at the cashier/ service desk, by herself while a manager just sits in his office. My time is to valuable to wait this long for a service. Not efficient at all. This place needs more staff or assistance.
Francisco G | Overall ExperienceBuena atención y muy buenas las condiciones de almacenamiento
Reinier S | Overall ExperienceEstamos muy contento con el servicio prestado, Excelente trato !!
GUSTAVO R | Overall ExperienceMuy buena la atencion y no tuve que esperar mucho
shirley c | First ImpressionsNo deberían limitar el horario para romper los candados Lo tienen hasta las 04:00 pm y créanme la mayoría trabaja hasta las 05:00
SAADY R | Overall ExperienceTodo el servicio es excelente
JOHN O | First ImpressionsAll I can say is that according to the gentleman that loaded my stuff said that everything was fine.
luz g | Overall ExperienceEl promedio no fue Excelente, por el mal servicio qué hay con el personal que tienen en su tienda de la 8700 NW 77 Ct Medley, FL 33166 Cuando preguntaron como adquirí el store respondí Online . Me dieron el candado por q les confirme que lo incluía. No me dieron instrucciones del área para ubicar el store y cuando llegue había una banda puesta de plástico duro que no tenía cómo romper. Sugiero que les deben de dar instrucciones de cortesía a las dos Jovenes que estaban ahí ese día . El aire acondicionado dentro en la unidad estaba a 81* Trabajo en customer services y al cliente yo le doy 100% servicio aunque no pregunten.
Maria R | Online Move InMe gusto mucho el servicio q se me brindo,rápido y eficaz...
Harold L | Overall Experienceexcellent treatment and attention where I picked up the trailer with Mike and here in Hialeah the same
RONAL L | First ImpressionsBien
FRANCISCO V | Overall ExperienceVery very easy. Thank you!
Jennifer D | Online Move InMuy buena atencion,buenos, precios....
Harold L | First ImpressionsExcelente todo!
Evelyn G | Overall ExperienceRude and not helpful
johanni s | First ImpressionsEverything was good although I had booked a larger unit outside but I ended up with a smaller inside unit that was not suitable, Bismarck the manager was very approachable and helped me to resolve
Stuart H | Overall ExperienceEl horario de noche sin acceso a puertas principales
LOT P | Overall ExperienceHorrible. I called many times to speak to a manager and couldn't. One girl even gave me an attitude about it.
ANTONIO U | Overall ExperienceI had used this storage facility for a year and a half. Everytime I entered it is like the first day when I checked them out, super clean and staff is always helpful. I moved my items out and it was exactly how when I first moved in. My storage room was in pristine condition and zero damages. Highly recommend.
Kathleen R | Overall ExperienceExcelente servicio
Evelyn G | First ImpressionsOperation’s pace are slow in the front of the house.
GUSTAVO R | Overall ExperienceOnly issue was waiting in line for 40 minutes to get checked in
Kamila K | First ImpressionsThe one thing i don't understand it's the round padlock requirement the staff tried to sell it to me, it may be a good reason for it, but "company policy" is definitely not the right one.
RUBEN M | First ImpressionsLack of staffing was evident. Thanks for the opportunity to express my experience.
Dwayne J | Online Move InI would recommend this place to every one in need of storage place.Great service,great rates and excellent staff.
marcos s | Overall Experiencecalidad humana lo mejor
MIGUEL C | First ImpressionsThe storage area is kept extremely clean. I went there a few times in the last 3 months and there is one lady that cleans daily , she even cleans the dust on the gates inside the storage area. Bathrooms are clean as well. Customer Service in the front is horrible though. It leave such a bad feeling the way they talk to you, it's like a machine/robot talking to you. Zero engagement. If you fix the front of the house, the place will be golden. I rented there a few times a Uhaul truck but the ladies there provide negative experience. Please reach out to me and i can give details or shadow them with the camera.
Kamil K | Overall ExperienceSometimes, the security would close the storage center before the 10PM on days where it was not supposed to be closed before 10pm.
Natalia B | Overall ExperienceMuy buena atencion muy sastifecho
Lester R | First ImpressionsGood costumer
Nelvin F | First ImpressionsClean, accessible and good cost....
MIGUEL b | First ImpressionsThanks
Elio P | Overall ExperienceBastante limpio y mucha seguridad
Raymundo V | First ImpressionsBuen sitio, estuve almacenando mis articulos en este sitio por mas de 3 anos. El servicio de oficina tiene que mejorar un poco le falta algo mas de personal... pero el almacenamiento es bastante bueno. Lo recomiendo.
Ramon C | Overall ExperienceVery helpful. Clean and profesional.
Manuel F | Overall ExperienceWe have had the storage unit for a few years service was great and all of our items are intact. There were a few small bugs found though and some dust but nothing too concerning. I also wish I got a prorated amount of what I paid refunded since I canceled 4 days after the payment was processed and do not need the unit for the rest of the month.
Sashy L | Overall ExperienceGreat customer service all the agents were helpful and the units are always easy access very clean and customer friendly
edwin a | Overall ExperienceStaff is very attentive to customer needs. Manager Bismark was very kind and helpful. The facilities are kept clean and bug free. Area for unloading is excellent for any moving experience. I would definitely recommend this facility to family and friends.
Julio C | First ImpressionsI’ve been 2 Saturday’s in a row and the wait is over an hour. There’s only 2 people working with 15 people in Line. It’s absurd!!
benjamin w | First ImpressionsWhen I was looking for storage I called them because I was need it one pallet jack for put my comercial pressure washer machine inside the storage and they rented it to me because they wanted me rent the storage ,so after 3 month I was need it the same service and the manager told me that they don’t do that , so I have to we’re to another place rent one pallet jack to get my machine out.
Wilmer A | Overall ExperienceBuen servicio útil para todo lo que se requiere....
Armando M | Overall ExperienceExcelente gran ayuda
Luis L | Overall ExperienceNo one informed us about the alarm system. No one informed us or visible signage that says the loading garage automatically closes at 7pm. Staff was no where to be found and the 24/7 Max number was never responsive. The GM was contacted and communicated but after 30 mins of non stop calling. We wanted to leave at 7:15pm but was stranger until 8:00pm. I can’t wait to close the storage in the next couple of days.
Carlos O | First ImpressionsThe store manager was very professional.
JOSE R | First ImpressionsSatisfactory move-in experience. Improvement can be made in the correct advertising of the cost for renting a U-Haul moving truck. The advertised $39.95 for one of the larger trucks comes out to about $90 when it is payment time. An estimate of the “real” cost should be disclosed before payment is due; of course, taking into account the miles driven. Thank you!
MYLENE L | First ImpressionsLAS ATENCIONES QUE SIEMPRE ME HAN BRINDADO EN TODO MOMENTO ES EXCELENTE,ESTOY MUY AGRADECIDO DESDE TODO PUNTO DE VISTA
Jose C | Overall ExperienceYes!!!
Pfeffer R | Overall ExperienceOverall my experience with U-Haul was distasteful and unprofessional. As a company everyone needs to act as one. I went to three locations in one day all within 30mins of each other in south Florida and each and everyone of them had there owe rules and regulations with guidelines on “promotions” and how they handle costumers issues, or U hauls issue which intern became the customers issues. ironically tho U-haul as a whole had no issues when it came to charging my credit card. “ This comment is mainly for the Call Center” I have used U haul at least half a dozen times in my life. However, after this horrible, uneventful experience I will no longer use you guys again.
Ozroe B | Overall ExperienceThe customer service representative needs a lot of training I spent about 40 minutes checking in for the storage unit. There should be a procedure once a customer is renting for the first time, like the procedure up front to return the truck, explain the office hours, ask if there is a previous reservation.
cesar o | First Impressionsdecided not to use your facilities. moved items to an international shipper's warehouse.
Eddie G | Overall ExperienceCheckin in systems didn’t work almost ever. Only friendly staff was the young gentlemen who worked up front. The women have attitudes and are not very customer friendly. Had to have my card fixed multiple times and then decided for a passcode that didn’t work after one day. I have decided to take my storage needs elsewhere.
ANDREW E | Overall ExperienceNew equipment and truck. Wish the van had a rear view camera.
gilbert m | First ImpressionsYes the experience was good.
ALEXANDER A | Overall ExperienceI would used Uhaul services on every move, they have a great services and discounts....
Randy R | First ImpressionsYou should have special deals for the longer contracts. In my case, I know I’m going to used your storage for 12 Months and the price is the same for 1 month or 12 months! Thank you for allowing me to make comments!
graciela c | First ImpressionsThe counter person was very helpful, is recommend this location to my friends
Troy L | Overall ExperienceGreat place
Mario V | Overall ExperienceGood
Martin F | Overall ExperienceIs perfect
eddy m | Overall ExperienceEverythig was great exept for the fact of tryign to charge me before checking if we had emptied the unit first, thank you for your serviced, thank you for everythinf, ill be back
Juan N | Overall Experience5
Andy C | First ImpressionsJeorge was very Knowledgeable and helped with my needs thanks, Lazaro Rabi
LAZARO R | First Impressionsvery poor customer service I called to cancel out my space in November it but was just xled yesterday, I took out my trailer once and an employee took my spot and was rudd and mad when told to move
martha g | Overall ExperienceExcellent customer service very polite and helpful associates
priscilla h | First ImpressionsVery dissatisfied with purchasing Uhaul locks from Medly was mandatory. I thought it was unfair and more expensive when customers are renting multiple sources and moving out of town.
Lavida D | Overall ExperienceAtencion muy buena por parte del pesonal, a nivel de espacio demaciado pequeño, aunque bien limpio todo
NOSLEN R | First ImpressionsTried to charge for not enough gas when the meter showed clearly above the amount of gas when taken, followed by providing a unit with a beam going down the middle of It so limiting the actual space
Miguel M | First ImpressionsThe staff dont know how to treat a custumer!! They put whoever how forklift operator and that is dangerous, a young man yesterday had broken a press brake that I had stroraged for 6months over there
Alejandro U | Overall ExperienceExcelente todo, el personal muy atento muy agradecida
Gabriella B | Overall ExperienceGreat service, but expensive
Carolina R | Overall ExperienceGreat experience. The only bad thing is that you can’t use the hanger doors after hours
Viviana M | Overall Experiencegreat customer experience
Miguel E | First ImpressionsGood service
Mariano S | First ImpressionsMuy bueno instalación y máxima seguridad
omar i | Overall ExperienceThe schedule hours on sundays is until 5 , they close before I spoke with melissa and she told me they may to close the doors to load before the schedule , I paid complete my monthly rent
Enrique R | Overall ExperienceNot comment
Dayani L | Overall ExperienceThe customer service was extremely poor and slow. We called in advance to have our pod ready, and again the day of, to ensure it would be ready when we got there and it was not. We waited 1 hour!
jennifer k | First ImpressionsThe flooded entrance when it rain was a big problem for me, the continuous broken access system, made me feel unsecured and the lighting going off every two minutes was VERY ANNOYING thanks
Hector B | Overall ExperienceNice clean facility with friendly knowledgeable staff.
EMIL L | First ImpressionsThe manager personally helped me he was very helpful and understanding thank you.
SUPER A | First ImpressionsU-HAUL PRESTA A MI ENTENDER. CALIDAD, SERIEDAD, HONESTIDAD, SIEMPRE TIENE UNA FORMA PARA SATISFACER AL CLIENTE, SUS VEHICULOS SON DE EXELENTE CALIDAD Y TODOS SUS EMPLEADOS, SON MUY PROFECIONALES Y EN
Jose C | Overall ExperienceFacility itself is very nice, but its very hard to find a cart when it's busy. Go on Sunday morning to avoid the crowds.
Joe P | First ImpressionsGreat
Yandel P | First ImpressionsLOS SERVICIOS QUE BRINDA U-HAUL,SON EXELENTES Y DE OPTIMA CALIDAD,ESFISIENCIA,EXELENTE TRATO AL CLIENTETODOS SUS TRABAJADORES,SON ELEVADAMENTE PROFECIONALES,DESDE EL GERENTE. HASTA EL MAS SIMPLE TR
Jose C | First ImpressionsVery good service....Thanks
Hector B | First ImpressionsThank you Bismarck & all at UHAUL DORAL You have been terrific in handling all my issues with my brothers storage issues since his passing! I’m so grateful
WILLIAM/Barbara S | Overall ExperienceThank you for an amazing 3 1/2 years
LAWRENCE R | Overall Experiencegreat service
ABM B | First ImpressionsEveryone was nice I had no problem
Manuel C | First ImpressionsIm vwry pleased with this. Place
ELIZABETH H | Overall Experiencethe Above answers do not reflect my experience as I never entered the facility nor was there any need.
eliyohu s | Overall ExperienceStorage is well worth it.
LEONER V | Overall ExperienceVery easy to work with
Jason R | Overall ExperienceMy experience was overall good, except i lost my keys and I had to pay $25 to have someone cut my lock in order to move out.
DALIA S | Overall ExperienceI am very happy with the service, the only thing I do not like is that I did not have access to keep all my movements since they closed at 7:00 p.m. And I could not enter more to finish downloading my
MARIA M | First ImpressionsAlways Profo
CURTIS E | Overall ExperienceI rented the box online I never came into the facility. You need to modify this survey to accomodate online customers.
Veronica N | Overall ExperienceMaybe leave the storage part open 24 hours so that people can access their things when they need to. Some people work late and weekend. Can always come during their hours of operation.
orlando j | Overall ExperienceNa
SONJA F | Overall ExperienceIts really good service and friendly people..
Jithendra K | Overall ExperienceI loved the whole U-Box experience. Professional, friendly, and well-organized. I am constantly recommending the service.
CHAMARA P | Overall ExperienceVery hard working folks. I commend them.
FRANCISCO C | First ImpressionsI have been with u-Haul for about 4 yrs.in Miami FL after moving from Houston,Texas.I have had a wonderful experience over the years.with them Very clean and polite .Thank You Amanda Yates
AMANDA Y | Overall ExperienceThe staff was professional, friendly and very helpful. The staff is the most important reason I will return to the location for service.
william c | Overall ExperienceThe hours should be 24 hours.
Lindsey C | Overall ExperienceThe staff is excellent
william c | First ImpressionsExelent
LAZARO L | Overall ExperienceGood price.
noelle j | Overall ExperienceLove it.
TOM E | Overall ExperienceThe staff at this location is the worst staff I've ever dealt with at any Uhaul facility. Continuous problem after problem, lack of communication, non-caring attitude. All the review sites are correct
CHRIS A | Overall ExperienceI am sattisfice with service
Gerardo P | Overall Experiencegreat and efficient. would use again!
Alexandra L | Overall ExperienceMuy bueno y mucha seguridad se lo recomiendo a todas las persona
JUAN R | Overall ExperiencePersonnel were great
Israel L | Overall ExperienceI had to move out on the 7th off the month which made me pay the rent for a whole month
Ashraf S | Overall ExperienceGood Service
Robert M | Overall ExperienceSimply Amazing!!! look no further... These guys are true Professionals, Awesome, friendly and extremely efficient. Thank you so Much!!!
Adam C | ReservationEverething is good The only problem is when raining the road to much water in the entrance Thanks
MARIA D | Overall ExperienceThey put the alarm in people's ears i dont know if to tell to move the cart on the halls or something but it is very unconfortable, the access to the uhaul is very dificult the okechobee is always tra
Jhoan D | Overall ExperienceThe woman who delivered the box was incredible. So friendly and willing to assist. Made everything easy.
joanna w | Overall Experiencegood
UMESH D | Overall ExperienceGreat experience
Armando G | Overall ExperienceGood and friendly service!
Zhaoyang Y | Overall ExperienceThe staff were great - very friendly and accommodating. However, wait times to speak with an associate were ALWAYS very long on our multiple visits and phone calls because of understaffing.
Tyler B | Overall ExperienceI will come back soon for another storage
alaska a | Overall ExperienceFase and friendly
CARLA L | Overall Experiencetodo muy excellent
Ana F | Overall ExperienceGreat location, always clean, easy to access
HORACIO A | Overall ExperienceOne of the customer service in the office was very rude with me and others. When I was going to return the storage she didn’t even let me talk .I was not able to get her name she has long black hair.
Martha M | Overall ExperienceIt was a good experience
EVELINA D | Overall ExperienceThe unit was fairly priced compared to others
Loise H | Overall ExperienceExcellent service
Rigoberto L | Overall ExperienceCustomer service was HORRIBLE. Management and team evaluation should be conducted.
Juan C | Overall ExperienceCindy was very friendly
Rafael V | Overall ExperienceVery happy with the service provided.
CLAUDIA O | Overall ExperienceConstantly changing times on me. The drop off of my container was awful, they showed up and said I have 30 min to put all my stuff on the side walk because they wanted to take my container with them.
Ulrika A | Overall Experiencethank you
GEORGE R | Overall ExperienceNo comments
JUAN U | Overall ExperienceWhile the staff delivering/picking up my uboxes were friendly and responsive, their truck broke down and the boxes were left on location for an additional two days. My bldg was not pleased. Not good.
PETER J | Overall ExperienceThank You. I got my things safe all the time they were there. I didn’t have to worry because I knew that was a safe place. The manager is a really nice and helpful person. The guys also, they help.
Genesis M | Overall ExperienceCynthia was very helpful.
Josefina G | Overall ExperienceExcellent
ROGER G | Overall ExperienceAll in all a great experience
BARBARA I | Overall ExperienceAlvin was extremely helpful Give him my best wishes for a job well done
juan p | Overall ExperienceExelente
FRANCISCO V | Overall ExperienceGood service
Eusebio A | Overall ExperienceCinthia was always very responsive to any questions or issues.
Gladys C | Overall ExperienceGreat General Manager ! Always provides the best service and is willing to go the extra Mile to help out no matter the situation .
Jackie G | Overall ExperienceStaff was not eager to help and could not have moved slower! Return person seemed as if he was put out by request to disconnect car trailer so that I could move truck to loading dock to unload.
Michael B | Overall ExperienceA warning before a late charge by text to phone would be good. An email is often missed.
RICHARD H | Overall ExperienceThe U-Haul facility at Medley is great. It's very convenience and well located. The area is secure and the customer service is great. I would recommend U-Haul at Medley.
LUIS C | Overall Experience