Customer Reviews for U-Haul Moving & Storage of Doral

6,441 reviews

8700 NW 77th Crt   Medley, FL 33166
(Off Of SRiver Dr Corner Of Nw87 St And Nw 77 Crt)

(305) 805-7109

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 805-7109

8700 NW 77th Crt
Medley, FL 33166
(Off Of SRiver Dr Corner Of Nw87 St And Nw 77 Crt)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good everything

Ruber Alvarez 
Rating:
5.0

Customer did not leave a comment.

Jaime Rea 
Rating:
5.0

Customer did not leave a comment.

LEONI KEYNIER 
Rating:
4.0

Buen servicio. Pero se puede mejorar

Salem Achkar 
Rating:
5.0

Customer did not leave a comment.

EDUARDO GARCIA 
Rating:
4.0

Customer did not leave a comment.

alec duncan 
Rating:
5.0

We had an issue with a tire on the U-Haul. Would be great if you had a program where you could take a spare tire along with the rental and can change it. U-Haul’s roadside assistance was very good, but we had to sit and wait for 2 1/2 hours.

ISABEL MENENDEZ -INTERIAN 
Rating:
4.0

Customer did not leave a comment.

Dwayne Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yosley Blanco Manso 
Rating:
4.0

Customer did not leave a comment.

Lissett Sanchez M 
Rating:
5.0

Customer did not leave a comment.

NELSON LARA 
Rating:
5.0

Excellent customer service by Alejandro in the front desk.

Samuel Dinamarca 
Rating:
4.0

Customer did not leave a comment.

BLISS VAN 
Rating:
5.0

Customer did not leave a comment.

Jacob Rousseau 
Rating:
5.0

Good

RICARDO ROA 
Rating:
4.0

Customer did not leave a comment.

EDWIN MAIZ 
Rating:
5.0

Excellent

JOSE CHANG 
Rating:
5.0

The staff were great, pick up process was quick and easy. The truck didn’t have the furniture pads I requested so I had to wait a little bit to get them.

William Pacariem 
Rating:
5.0

Miy buena experiencia, recomendado a todos los que necesiten un lugar para guardar sus cosas o muebles . De primera la atención personal amable y diligentes

Luis Betancourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriela Linares 
Rating:
5.0

Customer did not leave a comment.

Bledar Haxhiu  |  Overall Experience 
Rating:
5.0

nothing at all great service and the gentleman that received my trailer was very professional and helpful.

Manuel Rosales 
Rating:
5.0

Customer did not leave a comment.

Valdas Visagorskis 
Rating:
5.0

Customer did not leave a comment.

Ivan F Herrera 
Rating:
5.0

Customer did not leave a comment.

Lourival Orides 
Rating:
5.0

My credit card info was stolen by Melanie G and she used it to purchase items online a few days after. First & onlt time i used this card and found it odd that she had to take an image of it for the uhaul contract.

Daniel Blanco 
Rating:
3.0

El auto se poncho y no me hicieron ningún descuento me lo entregaron en malas condiciones

Ariel Inigo 
Rating:
5.0

Customer did not leave a comment.

luis aguado 
Rating:
5.0

Good

Jobli Perdomo 
Rating:
5.0

Todo estuvo bien en el tiempo que utilice sus servicios, muchas gracias👍

JOSE URREGO  |  Overall Experience 
Rating:
4.0

Ok

RAUL GARCIA 
Rating:
5.0

Very good attention and the service was excellent

Richar Tundidor 
Rating:
5.0

Just keep doing a great job

Adan miranda 
Rating:
5.0

Customer did not leave a comment.

Alain delpino 
Rating:
5.0

Customer did not leave a comment.

MARCOS MATOS 
Rating:
5.0

Todo perfecto

Leonardo Baute 
Rating:
5.0

Customer did not leave a comment.

ILEANA GOMEZ 
Rating:
5.0

Customer did not leave a comment.

ALBERTO LLANES 
Rating:
5.0

Customer did not leave a comment.

TOMMY VALLE 
Rating:
5.0

Customer did not leave a comment.

TOMMY VALLE 
Rating:
4.0

check out was not completed by staff and my card was charged for rent after moving out. The manager corrected for me after a couple of phone calls.

Gabriela Sankovich  |  Overall Experience 
Rating:
4.0

none

Francisco Gerard Arias Coaboy 
Rating:
5.0

Make sure equipment is ready to go with trailer whips and make sure license plates aren’t hanging also tires on trailers must be reviewed I almost lost my motorcycle transporting it because of bad tire

Jasmanny Medina 
Rating:
5.0

Thank you

Juan C Vargas 
Rating:
5.0

The trailer was dirty, covered in grease, it ruined my entire move.

GUILLERMO PARRA 
Rating:
3.0

The truck was not in good working condition, it was in need of an alignment, new wipers, fixed driver door, and other minor things.

Alex Rees 
Rating:
5.0

Great customer service and excellent storage units

raida sainas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN LEYVA 
Rating:
5.0

Customer did not leave a comment.

ARSENIO RODRIGUEZ 
Rating:
5.0

Excellent communication with all staff in Hialeah location.

Toys For Tots  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam Saleres 
Rating:
5.0

Customer did not leave a comment.

Manuel Vega 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MORALES 
Rating:
3.0

Limpiar bien el equipo por dentro ya que tiende a ensuciarse las cosas que cargas como por ejemplo mi colchón, vi un cartel que tienen pegado que dice si entregas el equipo sucio debes pagar 15$, pero al cliente no le dan nada si sus cosas están sucias, otra cosa es que el tráiler que yo alquile no tenía o creo que no tienen soporte cuando lo desenganchas y el tráiler tiende a irse, casi le doy a mi auto cuando lo solté porque es algo pesado y se va rodando sino tiene algo que lo detenga

Jesus Galban 
Rating:
4.0

Everything was great...took no time at all to install hitch...awesome job just hard to understand employees

James Highcock 
Rating:
5.0

Customer did not leave a comment.

RICARDO JALUBE  |  Overall Experience 
Rating:
5.0

Excellent and secure storage. Staff in facility very helpful and customer service by the front desk manager and clerks fantastic. They know their job. Thank you for all this time 🤩

Wendy Alcerro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol Vazquez 
Rating:
5.0

Lo único la puerta del pasajero q no sierra mui bien pero por lo semas todo bien

eldi cruz 
Rating:
4.0

Customer did not leave a comment.

ALEXIS VERAS 
Rating:
5.0

Customer did not leave a comment.

Juan Valdivia 
Rating:
5.0

Muchas gracias

douglas torrealba 
Rating:
5.0

Excellent

ROBIN LEYVA 
Rating:
5.0

Yes

Daniel Lopez 
Rating:
4.0

Customer did not leave a comment.

Juan Riera 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Calabrese 
Rating:
5.0

Customer did not leave a comment.

Alandy MARTINEZ 
Rating:
5.0

Easy to rent

Jose Mendez 
Rating:
1.0

That piece of shit that hacked my Amazon account, used my EMAIL address, AND my old phone number. You people need to be careful who you rent uhauls to.

Cesar Augusto Hernandez 
Rating:
5.0

So impressed with how professional and helpful everyone is. So helpful during what can sometimes Be stressful situations. Thankful for the team in the medley location and south Dixie highway on 67. Thank you guys so much!!!

Jenifer Rodriguez 
Rating:
1.0

Los calificó mal por el siguiente motivo el día sábado alquilé un equipo lo use 2 hora fuy a entregarlo entre a la oficina hablé con una persona la cual me dijo afuera hay personal para entregar el equipo cuando salgo estaba la persona le hago entrega del equipo le digo cuál es el siguiente paso y me dice nada ya yo cierro tu orden el cual no lo hizo y me an cobrado el equipo 3 veces y ya e llamado dos veces al equipo de soporte y no me an solucionado aún

MAX CHACON 
Rating:
3.0

the wait at this location is always too long. If there are more than 1 person waiting, all staff should drop what they are doing and help waiting customers. The truck that I took out had several serious issues: 1) the transmission needs servicing. 2) there is no back up camera in the truck. It's 2024. there is no excuse! 3) there is a serious whistling sound when you drive 50 MPH or faster 4) the radio works some times but switches to AUX IMPUT quite often and I could not figure out how to switch back to radio. 5) I have rented from uhaul 4 times in the last 6 months. is it really necessary to have someone manually enter my driver's license info each time??? it has not changed at all. mind you that this is where errors are often made! 6) either none of the staff speaks english or they refuse to speak english. I asked someone where to go to pick up the truck and he had no idea what I was asking. Do better!!!

DAVID BLOOM 
Rating:
5.0

Customer did not leave a comment.

ezeuoiel muy 
Rating:
1.0

Put the wrong millage and charge them extra to me ,before leaving they put that it had 108022 but it actually had 108026 when i came back i told them that and that befofe leavin the place . I took pictures to prove it but then they told me that i shouldof send them before leaving, but no one told me such thing until i came back

Danilo Mejias 
Rating:
5.0

Customer did not leave a comment.

Yohandry Gonzalez 
Rating:
5.0

Nada , todo funciona perfecto

HECTOR FERNANDEZ 
Rating:
5.0

Very good

Ariel De Leon 
Rating:
5.0

Customer did not leave a comment.

EDUARDO GARCIA 
Rating:
5.0

The way it is is great congrats

ALVARO CORDOVEZ FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Eduardo Puig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS BARREAT 
Rating:
5.0

Customer did not leave a comment.

Carolina rincon 
Rating:
5.0

Customer did not leave a comment.

Danger Rivero 
Rating:
5.0

Excelente

Amerys Avila 
Rating:
5.0

Exelents

daniel mendez 
Rating:
5.0

Customer did not leave a comment.

Disnardo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

richard cipriano 
Rating:
5.0

The entire process was seamless. I am very pleased. The moving help in both locations was awesome and affordable!

Susan Lima 
Rating:
5.0

Wonderful personal experience

Peter DiPaola 
Rating:
5.0

Great personal experience and great 😊 service..

Peter DiPaola 
Rating:
5.0

Customer did not leave a comment.

Julio Alonso 
Rating:
5.0

👍

MIGUEL RODRIGUEZ 
Rating:
5.0

Excelente servicio lo recomiendo

RAFAEL OLACHICA 
Rating:
5.0

Customer did not leave a comment.

Gretel Nuñez 
Rating:
5.0

A great experience overall! Alejandro at the customer service is stellar!

Yeon Kyung joo 
Rating:
3.0

Customer did not leave a comment.

GRETA SIMMONDS 
Rating:
3.0

i have an outstanding complaint and have yet to receive a call from the Miami U-Haul supervisor.

BARRY WRIGHT 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE E MARTINEZ  |  Overall Experience 
Rating:
2.0

Trailer was in bad shape & got a phone call 2 days later asking if I had returned the equipment when I only used the equipment for about 4 hours & returned before 5pm. Maybe pay your employees more so they can do their job instead of bothering customers about "YOUR" in house issues.

LUIS GALINDO 
Rating:
5.0

Customer did not leave a comment.

Jose Perez 
Rating:
5.0

Thank you for all the help in the seamless contribution torch my venture really really great looking to have you guys

Jaime L Jimenez 
Rating:
5.0

Good custumer service

Fidelio Perez 
Rating:
5.0

Some employees need to pay attention to detail like gasoline indicators to be correct.

Claudio Santacruz 
Rating:
5.0

Customer did not leave a comment.

Edel estrada 
Rating:
5.0

Customer did not leave a comment.

Scott Nettie 
Rating:
5.0

I shouldn’t have to wait so long just to pay and leave. (Zelulma) doesn’t speak English, thank goodness the young gentleman was able to get me going. The other two ladies at the counter never bothered to ask me why I was standing at the counter for over 14 minutes. Aside for the guy who helped me from start to finish was extremely helpful

PHILLIP JONES 
Rating:
5.0

Customer did not leave a comment.

MARIA ARTEAGA 
Rating:
5.0

Customer did not leave a comment.

Alexis Hechavarria 
Rating:
3.0

No comment

MEHMET UGUR 
Rating:
4.0

Customer did not leave a comment.

Eduardo Espinosa  |  Overall Experience 
Rating:
5.0

Nada todo bien

DAYANIS ACOSTA 
Rating:
5.0

None

jacob coetzer 
Rating:
5.0

Wish the prices wouldn’t keep going up

Natasha Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN DI LORENZO HERRERA  |  Overall Experience 
Rating:
5.0

TODO CORRECTO !!

Enrique Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben Bastardo  |  Overall Experience 
Rating:
5.0

Great crew, excellent service. Thanks.

WALTER LOZANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bismar Cabrales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro A Amaral Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scarlet Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Alvarez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivette Cordero  |  Overall Experience 
Rating:
5.0

Excellent customer service and great storage

raida sainas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gabriela Sankovich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE ARELLANO CHEVEZ  |  Overall Experience 
Rating:
1.0

Would not recommend. Horrible customer service. Awful and rude personnel. Stay away!!!

Cynthia Caudales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO GARCIA  |  First Impressions 
Rating:
2.0

Falta información. El personal no indica que hay que llevar algo paea romper el precinto de seguridad. El sistema de alarmas no funciona, la gente entra y sale sin usar la tarjeta.

NATALIA GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anwar Plez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Cosenza Botelho Nogueira  |  Overall Experience 
Rating:
2.0

I moved out of my unit mid-month but they wouldn’t refund the prepaid rent for the unused days. Other storage units do; just not Uhaul apparently. The right thing to do is to reimburse for unused days since my unit was available for another customer once I moved out. The lease contract is contradictory because it states that it refunds prepaid rent but, in the same sentence, it says it doesn’t refund for unused days.

Marcos Vazquez  |  Overall Experience 
Rating:
1.0

The doors would sometimes not open when they were supposed to. Machines would be down so the access codes to get into the storage unit did not work—the alarm would just have to go off. Towards the end of my lease the doors just stayed open throughout the whole day. I ended my lease early because it felt unsafe to leave my things

Nykia Onubogu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SMITHERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tomas rodriguez  |  First Impressions 
Rating:
1.0

I got robbed. Some item were stolen from my storage. How is that possible? I had the uhaul lock and it was opened. After so many years renting from you and you allowed this to happen.

FRANCISCO ARREAZA  |  Overall Experience 
Rating:
5.0

Strategic location next to I 75, Palmetto, Hwy 27. Allways plenty of trucks, vans and trailers available for rent. Really nice storage facility with elevators, loading dock and carts. Would advise registering for an account to view your rentals and other info.

MARK LEWEDAG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Benning  |  Overall Experience 
Rating:
5.0

Thank you good job other time

Ivette Perez  |  Overall Experience 
Rating:
3.0

It took too long to register for a reservation made for a unit. In addition, the card provided for the unit said “access denied”. Went back to front desk to inform and was told it should work and that the error is a system glitch but the card should work. If it doesn’t work then to come back. I tried again and return again to the desk but found that the office was closed. We could not access our storage due to this issue.

David M Rusoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Consuelo Rodriguez  |  Overall Experience 
Rating:
5.0

Muy bueno

Lazaro Pino  |  Overall Experience 
Rating:
5.0

Very convonience business.

JAVIS AMPARO  |  First Impressions 
Rating:
5.0

Very professional

Lazaro Badia  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alex Odom  |  Overall Experience 
Rating:
4.0

I rent a 26 feet truck and the storage suggested was a 10x10. Mean I need other storage. When i arrived to the location they wren’t able to Help me because the have not any unit left; I asked to get a u-haul unit near and they says, “we cannot do that. End of the history I move my load to other bussisnes near. As a company you should able help clients better. 1- suggest the unit using the size of the truck. 2- Search and book other location units

Agustin Barrios  |  First Impressions 
Rating:
2.0

Any agreement you make with them, make sure you get it in writing, it doesn't matter whom you talk to. Som messages don't always get relayed. If not, you're taking a big chance on losing your stuff to them. They will sell your stuff at auction, and come after you for the rest. If you call them the morning of the auction to make payment, they'll say you're too late, we had the auction and your stuff was sold.

BENJAMIN STUKES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anibal Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN ROMERO  |  Overall Experience 
Rating:
1.0

My experience in this location was absolutely horrible. I came from a cross-country trip and was told my reservation was not available. That is the absolute worst scenario. Someone can experience being told to leave and not having anywhere to leave their storage. The phone application. Told my reservation was for the 17th but the store associates told me their system said it was for the 16th, they had no one to blame for this issue and had no sympathy for the customer and told him he being myself had to give them in the best scenario 2 to 5 days maybe to find me something obviously that was absurd. I had nowhere else to leave my things, so I did not leave until he spoke with the manager and canceled someone else’s reservation , which I assume that’s what they do they had to cancel someone else’s reservation to accommodate for me. I only hope that person doesn’t experience what I had to experience because if this is a common practice in this location that is absolutely horrible. Do you need the accommodation for me eventually was a bigger unit than what I had asked for and they’re making me pay the difference in the price which I believe is unfair because I had a reservation made on my phone for the 17th and it is absolutely not my fault that their system said the reservation was for the 16th, even after I showed her what my phone said for the 16th she did not care once again I truly believe this is the absolute worst experience. Someone can deal with when moving especially cross country.

MICHAEL ALONSO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN ALEXAN TIMIRAOS  |  Overall Experience 
Rating:
4.0

Needs more dollies

Alvaro Duran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR LOVERA  |  Overall Experience 
Rating:
1.0

Horrible Everything is horrible there!!

Taylor Seelig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leandro Perdomo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janelle Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan galofre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fallon Harrington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN VELAZQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leticia Duran  |  First Impressions 
Rating:
5.0

Mi Experiencia fue muy Buena, no tuve inconvenientes todo muy fácil y el personal Eficiente muy atentos a cualquier duda, Gracias por su servicio

silvia padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diano De Vito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN CAAMANO  |  Overall Experience 
Rating:
5.0

Congrats the lady in the front desk, was excellent.

JUAN RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Hidalgo  |  Overall Experience 
Rating:
5.0

Me gusto mucho el sector y el servicio , si necesito nuevamente un storage sin duda acudiré a ustedes muchas gracias por la atención telefónica, en las oficinas.

Jacqueline Gonzalez  |  Overall Experience 
Rating:
5.0

Me sentí en U-HAUL como en mi propia casa,de hecho,fue para mí,más que un estorage, en realidad me sentí en familia,excelentes trabajadores, desde la oficina hasta el último de todos ellos, en realidad no existe calificativo para U-HAUL,puedo decir que hasta lo extraño,también tiene un excelente Director o manager, para mí U-HAUL ES MI PROPIA CASA

Jose Cepeda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONESE WASHINGTON  |  First Impressions 
Rating:
5.0

Your front desk staff-Sasha- was incredible. KUDOS to her for her professionalism and fantastic customer care!!!!!

ALBERT LAMOGLIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernesto Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSELUIS ABAD  |  Overall Experience 
Rating:
5.0

Excelente servicio

Jorge Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irlenis Cruz Valdez  |  First Impressions 
Rating:
5.0

Entregue mi estaré limpio como mismo lo recibí ya que este establecimiento es como una familia

RAFAEL JIMENEZ  |  Overall Experience 
Rating:
5.0

Excelente

Ramon Bello  |  First Impressions 
Rating:
5.0

Nice people

hector rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZORAIDA HOWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A Dominguez Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia SARAVIA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIGUEL MASIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Leston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan salazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hector rodriguez  |  First Impressions 
Rating:
5.0

Sasha was the best, professional, courteous, and kind person I’ve ever met ❤️😎❤️

Clemente Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elba Yera  |  First Impressions 
Rating:
5.0

Sasha at the front desk. Was very helpful. The price and location is amazing. Thank u so much

Johanner Romero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pablo jose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cammila Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berta Leon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BLANCA MATILDE Gonzales  |  First Impressions 
Rating:
3.0

I would have liked more carts. Sometimes none were available. Also I would have liked a cleaner bathroom.

jaaniorg groth  |  Overall Experience 
Rating:
4.0

The large door in the self storage unit needs to be fixed to make it easier to bring stuff in and out.

Theresa Rios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH PRICE  |  Overall Experience 
Rating:
5.0

Extremely patient and very kind sales rep at the Hialeah Florida (8700 Nw 77th Crt Medley, FL 33166) Eber Zapata is a an asset to your company very nice helpfun and understanding man. Thank you Eber

Alejandro Velez  |  First Impressions 
Rating:
5.0

Service and help from Edler was excellentwell know about the uhaul services Thanks

ANTONIO Cisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Navia  |  Overall Experience 
Rating:
4.0

Sitio muy cómodo y bien comunicado

gc profecional group  |  Overall Experience 
Rating:
5.0

I would like to thank u HAUL and Area field manager Oscar Romero Jr for their professionalism.

Pedro Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juana lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIANA HECHAVARRIA GALAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian oramas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ILIBETH ESPINA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JRZ WIRELESS INC  |  Overall Experience 
Rating:
5.0

muy buen servicio y costeme service. exelente person .

ADELTO FERRER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORFILIO MORFI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIS DOMINGUEZ  |  Overall Experience 
Rating:
2.0

The people at the office show no interest in working. They showed total disregard for any of the customers. The cleaning staff was amazing! helpful, great attitude and kept the facility really clean. They should be running the office

Lorna Escoffery  |  Overall Experience 
Rating:
4.0

Please make sure more moving carts are available due to the size of these facilities some times there were not moving carts available

Hugo Bula Espinosa  |  Overall Experience 
Rating:
5.0

Very happy

Roberto Ramirez  |  Overall Experience 
Rating:
1.0

Staff don’t have any knowledge about reservations, it takes them great amount of time to complete any process. Just a bunch of kids playing. No manager on-site. Couldn’t answer my question about the reservations. Did not even know where was the storage unit. He needed assistance from another person who took for ever. I was told in the morning that just drive to uploading docks and then I needed to go back to the office. The girl it’s lost

Maria Morillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ITALO BARTOLONE PULEO  |  Overall Experience 
Rating:
4.0

Luego de reservar y cobrar por teléfono, U-haul deberían dar de una vez el código de acceso y número de unidad y así poder ingresar independientemente de horario de atención en oficina y más aún que tengo una cuenta y varios movimientos en proceso. Esa situación me causó inconvenientes a mi hora de ingresar. Es una sugerencia. En otro orden de ideas, vi que u-haul está dando de promoción el primer mes de storage gratis si tienes otro proceso de unidad en envío y yo estoy enviando un u-box a LA y a mi no me dieron esa promoción. De igual forma las instalaciones del storage están en muy buen estado, limpio y buen clima, con baños limpios. Eso está muy bien.

ALEJANDRO CHAPARRO CHACON  |  First Impressions 
Rating:
5.0

La atención hacia mi fue rápida y muy esmerada ; con mucho profesionalismo ; a la altura de una compañía que siempre durante muchos años ha estado enfocada en la satisfacción te las necesidades del cliente con altos estándares . Me enorgullece mucho el estilo y dedication en el trabajo de compañía como UHAUL . Muchas Gracias . Por eso mi calificación es : Ten Stars ! .

LUIS MOLINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

calvin bertlett  |  First Impressions 
Rating:
5.0

Excellent services

efrain arroyo  |  Overall Experience 
Rating:
1.0

The elevator was broken but I was told before that it’s working. Customer service at the location promised to come and check but nobody showed up. Manager isn’t responding and doesn’t care about anything, very bad customer service and experience. Terrible storage location

Anastasia Courinos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Ryan  |  First Impressions 
Rating:
4.0

Had to wait for an hour for a bay to unload.

Ophtate Jackson  |  First Impressions 
Rating:
5.0

Muy bueno todo

CARLOS MENDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario cerpas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos ochoa  |  Overall Experience 
Rating:
5.0

Estoy muy agradecido por su atención., Muy buena la experiencia y lo recomendaría mil veces ,excelente ! Gracias

Jesus Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edwin Delgadillo  |  Overall Experience 
Rating:
2.0

Everything was fine except that I had rented out a truck for a specific amount of hours and when I got to the storage facility all dollies were being used and the staff wouldn't provide another one. I had to wait an hour until a dolly was available.

Daniel artus  |  Overall Experience 
Rating:
2.0

Sunday staff was not very informative on how to get to unit. Elevator to second floor broke down and had to wait until the next day to unload furniture. Next day had to wait hours after office openings so that the elevator got fixed. I think having a second floor is great, but just have one elevator for large furniture is challenging when it is not working.

Nobel Romero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALTON ALGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Laffita  |  Overall Experience 
Rating:
4.0

Todo fue bueno con la excepción de que se habían agotado los candados en la oficina y me asignaron un espacio que ya estaba ocupado. Tuve que cambiar a un almacenamiento en el 1er piso.

Sherri Jordan  |  First Impressions 
Rating:
5.0

Right from the start, your u-haul associates are above average. I rented a 15’ truck and a storage unit, because I am between homes for a few weeks. The level of customer service and professionalism that I received is unparalleled. I was in and out, in less than 30 min. One less thing to stress. Kudos u-haul!

BRANDON WALLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia SARAVIA  |  First Impressions 
Rating:
1.0

Muy mal servicio del personal las señoras que atienden siempre de mala ganas de explicar tube un problema de desempleo able con el señor bismark para ver de qué manera me ayudaba llegue ala tienda con 200 dólares para aser un arreglo y ponerme al día con mi cuenta y la respuesta fue que pagara los $200 dólares en el momento y que sacara todas mis cosas al momento como si fuera un perro cuando lo tiran ala calle me sentí desmoralizado y con mucha pena ya que estaba con un amigo de Nebraska y nos quedamos frío pero bueno llamaron a bismark y la respuesta de él fue que tenía que sacar mis cosas si no iban aser subastadas el siguiente domingo muy mal de su parte eso no se ase con un cliente gracias

Nelson Rizo  |  Overall Experience 
Rating:
5.0

Great experience

Richard McFarlane  |  First Impressions 
Rating:
2.0

El personal en la oficina es grosero especialmente una señora que tiene por nombre Sasha… atrevida, altanera y muy mal educada… eso da muy mala imagen a la compañía en general. El ascensor que está cerca a la bodega no está en funcionamiento así que no es de fácil acceso

Paola Soriano  |  First Impressions 
Rating:
4.0

The gentleman who took care of us went above and beyond He was thorough, helpful and very accommodating. I’m sorry I don’t remember his name but he should be recognized for being an asset.

Vanessa Vannier Calto  |  First Impressions 
Rating:
2.0

I went to unload with the movers. The location had an out of service elevator (only one onsite). Had to pay extra fees to the movers. Was told by the general manager that those fees would be reimbursed with the proper invoice. Once I provided the proper invoice, I didn’t hear from Mr. Bismark again…

Mirella Valencia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE FERNANDEZ  |  First Impressions 
Rating:
5.0

Muy buena atención y limpieza impecable

maria chaviano  |  First Impressions 
Rating:
5.0

Buen servicio, buena atención y con disponibilidad!!

JOSE CHACIN MARIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Burgess  |  Overall Experience 
Rating:
5.0

Todo bueno

Eduardo Hung  |  Overall Experience 
Rating:
3.0

El ascensor está dañado y no pude terminar el traslado de mis artículos porque es imposible subir las escaleras con ellos. No dieron una respuesta precisa sobre el día que van a tener reparado el ascensor. Perdí la renta de un Cargo Van porque no puedo subir mis artículos, Gracias por atender mi reclamo

jose monzon  |  First Impressions 
Rating:
2.0

The elevator was not working and my new unit was upstairs on the second floor. When asked when it was going to be fixed it was said in a few hours, later called and was told that not until the following week. Why would you charge me for a unit that I would have trouble accessing because it’s expected to be accessed by using the elevator.

OLGA QUIN  |  First Impressions 
Rating:
5.0

Good

DOMENICO BUCETI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Carolina Perez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dayanny Milanes Garces  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Dhoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Armas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYTE GONZALEZ  |  First Impressions 
Rating:
2.0

El personal es hostil , no tiene el más mínimo interés en ser amables. Trabajo con público un saludo es base de todo principio. En general el edificio se ve limpio ,pero el aire acondicionado no es suficiente y cuando uno va al store sale sofocado.

maria gonzalez  |  Overall Experience 
Rating:
2.0

A las 8 am rentamos un storage de 10x5 y una van , volvimos a las 4 pm para poner nuestras cosas en el storage y resulta que estaba con candado , esperamos 30’ para que lo abrieran y al abrirlo estaba full de cosas . Fuimos a preguntar que pasaba y no había bodega disponible , tuvimos que pagar por otra de 10x10 y logramos dejar nuestras cosas a las 7 de la noche . Ahora estamos esperando nos den un storage de 10x 5 que es lo que necesito.

monica herrera miranda  |  First Impressions 
Rating:
3.0

I had a reservation for 3 weeks, and when I arrived at the location and was renting the truck to get my storage moved, I was then informed that my storage was not available. This was not cool. Luckily they had a 10 x 10 available. but I had reserved a 10x15.

Stephanie Barry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gc profecional group  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO GARCIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES GARCIA  |  Overall Experience 
Rating:
5.0

Friendly staff. Easy access to facility. Very clean.

nelson suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunier Enriquez  |  Overall Experience 
Rating:
5.0

Excelente lugar y muy buena atención me encanto

MIGDALIA PENA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SMYRNA PRIETO RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR CASTRO BALGAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ligia Franca  |  Overall Experience 
Rating:
5.0

Kepp it up

Juan Carlos Navia  |  First Impressions 
Rating:
5.0

Uhaul always takes care of my needs. I've been using you for at least the last 17 years of my life.

Gisela Kelly  |  First Impressions 
Rating:
2.0

No tienen buen Servicio al Cliente y no se concentran en ayudar al Cliente. No son Amables y toman mucho tiempo. La ayuda en el Teléfono es muy Larga.

Marco Pinel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelin hernandez  |  Overall Experience 
Rating:
5.0

Todo el servicio en general es exelente

Jose Cepeda Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETERJ POPE  |  First Impressions 
Rating:
4.0

Too hot in the office, they need air conditioner

CARMEN YESAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Ruvalcaba  |  Overall Experience 
Rating:
5.0

Me siento muy satisfecha si lo volviera a necesitar volvería Muchas gracias y q tengan una feliz Navidad y próspero Año nuevo

Eloina Vazquez  |  Overall Experience 
Rating:
5.0

Tanto que me ofrecieron un Storage y solo pude conseguir uno de 5 x 5 , quería aprovechar la promoción del primer mes gratis de un Storage grande de 10 x 10

Jose Gautier  |  First Impressions 
Rating:
4.0

It is convenient and close to us so we have used it several times with no issues.

Gretchka Benitez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARBIN VALLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edna Solis  |  Overall Experience 
Rating:
5.0

Great service

RIOZ RAZZI  |  First Impressions 
Rating:
5.0

Mi experiencia con ustedes fue magnífica no tengo quejas ni del personal y tampoco de las instalaciones yo quede muy complacida gracias por todo saludos

maria polier  |  Overall Experience 
Rating:
2.0

Costumer service is non existent to this facility.

carlos zarate  |  Overall Experience 
Rating:
5.0

El acceso debería ser permanente,las 24 horas,pues las pertenencias nunca se sabe a la hora que se necesitan y muchas veces de urgencia

Jose Cepeda Fernandez  |  First Impressions 
Rating:
5.0

Felicitaciones gran servicio y calidad

Franky Clemente  |  Overall Experience 
Rating:
5.0

Great service and staff really helpful and customer oriented

jose ariel becerra jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Perez  |  Overall Experience 
Rating:
5.0

Estoy muy contenta con la atención que me brindó la compañía muchas gracias

Delia Gomez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos Corzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Zapata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nina cardi  |  Overall Experience 
Rating:
5.0

Quiero agradecer a Leyah por todo su desempeño en el trabajo , me impresionó su destreza y desenvolvimiento con tan poca edad , buen trabajo y buen servicio gracias ,,,,

arquides sosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sky wired LC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Alcerro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMA RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Las personas que atienden al cliente por lo general no tienen la amabilidad de atender a los clientes es como los que atienden nos están haciendo un favor

Jorge Taico  |  Overall Experience 
Rating:
4.0

Nada sorry

JULIO PRESA  |  First Impressions 
Rating:
5.0

Great service

Jose Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Wilkinson  |  Overall Experience 
Rating:
1.0

The alarms is on during all move! Terrible to my family and kids. I pais expensive for rent U-Haul truck and space, but the card doesn’t work abs the alarms is on all time! Very bad service !

CARLOS ANDRADE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFREDO UROSA RIVAS  |  First Impressions 
Rating:
5.0

buen acceso y super $ precio !!

Alexis Trana  |  First Impressions 
Rating:
5.0

Lugar y almacenamiento súper seguro limpio y agrádenle con derroche d gran servicio al cliente

Franky Clemente  |  First Impressions 
Rating:
5.0

Very good 👍

sonia Fandino  |  Overall Experience 
Rating:
5.0

Everything was great!

Kyong Carrion  |  Overall Experience 
Rating:
5.0

Very good

Rossmarlyn Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF RADEV  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio salazar  |  Overall Experience 
Rating:
4.0

The front desk staff were not exceptional. They didn't recognize they were making us wait as they were having fun together (probably 10 minutes). The lady that helped me didn't seem knowledgable nor was she professional. The staff who worked with the equipment were kind, quick workers, and showed care. The facilities for storage are exceptional. We were told by another customer that Bismark is a quality man and we could reach out to him if needed. We're grateful for that reassurance.

RODNEY COMBS  |  First Impressions 
Rating:
1.0

There was Only one person at the counter, August 20th about 11:30am. Its always the same 1 hour wait with extremely slow staff. Operation is too slow and manager doesn't care how long you stand on that line. Do not go here if you do not expect to wait in line. I was going to purchase an bed cover and turn in my storage unit. After 20 mins of waiting with 2 people in front of me, I walked out because there was only one person at the cashier/ service desk, by herself while a manager just sits in his office. My time is to valuable to wait this long for a service. Not efficient at all. This place needs more staff or assistance.

Francisco Garcia  |  Overall Experience 
Rating:
5.0

Buena atención y muy buenas las condiciones de almacenamiento

Reinier Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar padron  |  Overall Experience 
Rating:
5.0

Estamos muy contento con el servicio prestado, Excelente trato !!

GUSTAVO RODRIGUEZ MOTA  |  Overall Experience 
Rating:
5.0

Muy buena la atencion y no tuve que esperar mucho

shirley cordoba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyong Carrion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bledar Haxhiu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO SEBASTIANI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdelacid Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IDOLFO ANEZ BATISTA  |  First Impressions 
Rating:
3.0

No deberían limitar el horario para romper los candados Lo tienen hasta las 04:00 pm y créanme la mayoría trabaja hasta las 05:00

SAADY RESTREPO HERNANDEZ  |  Overall Experience 
Rating:
5.0

Todo el servicio es excelente

JOHN OLLARVIDES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cesar nunez  |  First Impressions 
Rating:
5.0

All I can say is that according to the gentleman that loaded my stuff said that everything was fine.

luz garrito  |  Overall Experience 
Rating:
2.0

El promedio no fue Excelente, por el mal servicio qué hay con el personal que tienen en su tienda de la 8700 NW 77 Ct Medley, FL 33166 Cuando preguntaron como adquirí el store respondí Online . Me dieron el candado por q les confirme que lo incluía. No me dieron instrucciones del área para ubicar el store y cuando llegue había una banda puesta de plástico duro que no tenía cómo romper. Sugiero que les deben de dar instrucciones de cortesía a las dos Jovenes que estaban ahí ese día . El aire acondicionado dentro en la unidad estaba a 81* Trabajo en customer services y al cliente yo le doy 100% servicio aunque no pregunten.

Maria Rodriguez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ulas ISSI  |  Overall Experience 
Rating:
5.0

Me gusto mucho el servicio q se me brindo,rápido y eficaz...

Harold Lazo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARISKA ALONZO GONZALEZ  |  Overall Experience 
Rating:
5.0

excellent treatment and attention where I picked up the trailer with Mike and here in Hialeah the same

RONAL LLANES ALVAREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

enedel sanciprian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvester Aleong  |  Overall Experience 
Rating:
5.0

Bien

FRANCISCO VASQUEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen Bielawski  |  Overall Experience 
Rating:
5.0

Very very easy. Thank you!

Jennifer Davila  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ulas ISSI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Iglesias  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Pelaez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

melissa Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Suau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE PINOCHET  |  Overall Experience 
Rating:
5.0

Muy buena atencion,buenos, precios....

Harold Lazo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIUNA DEAN  |  First Impressions 
Rating:
5.0

Excelente todo!

Evelyn Galicia  |  Overall Experience 
Rating:
1.0

Rude and not helpful

johanni sam midul  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO RUBIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felix coronel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUBEN MANTILLA  |  Overall Experience 
Rating:
4.0

Everything was good although I had booked a larger unit outside but I ended up with a smaller inside unit that was not suitable, Bismarck the manager was very approachable and helped me to resolve

Stuart Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARISKA ALONZO GONZALEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deeanna Alvaro  |  Overall Experience 
Rating:
4.0

El horario de noche sin acceso a puertas principales

LOT PLANCARTE  |  Overall Experience 
Rating:
1.0

Horrible. I called many times to speak to a manager and couldn't. One girl even gave me an attitude about it.

ANTONIO UMANA  |  Overall Experience 
Rating:
5.0

I had used this storage facility for a year and a half. Everytime I entered it is like the first day when I checked them out, super clean and staff is always helpful. I moved my items out and it was exactly how when I first moved in. My storage room was in pristine condition and zero damages. Highly recommend.

Kathleen Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daylin Boza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Burgess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avision Sales group  |  Overall Experience 
Rating:
5.0

Excelente servicio

Evelyn Galicia  |  First Impressions 
Rating:
3.0

Operation’s pace are slow in the front of the house.

GUSTAVO RIVERA PECUNIA  |  Overall Experience 
Rating:
4.0

Only issue was waiting in line for 40 minutes to get checked in

Kamila Kemenyfy-Rojas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAYAN MUNOZ  |  Overall Experience 
Rating:
3.0

The one thing i don't understand it's the round padlock requirement the staff tried to sell it to me, it may be a good reason for it, but "company policy" is definitely not the right one.

RUBEN MANTILLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Guntley Mackey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosemary Hurtadosanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorna Escoffery  |  First Impressions 
Rating:
3.0

Lack of staffing was evident. Thanks for the opportunity to express my experience.

Dwayne Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

roody lams  |  Overall Experience 
Rating:
5.0

I would recommend this place to every one in need of storage place.Great service,great rates and excellent staff.

marcos suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Osmel Alfonzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

horacio quiroga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS HUEY  |  First Impressions 
Rating:
5.0

calidad humana lo mejor

MIGUEL CHACON  |  First Impressions 
Rating:
5.0

The storage area is kept extremely clean. I went there a few times in the last 3 months and there is one lady that cleans daily , she even cleans the dust on the gates inside the storage area. Bathrooms are clean as well. Customer Service in the front is horrible though. It leave such a bad feeling the way they talk to you, it's like a machine/robot talking to you. Zero engagement. If you fix the front of the house, the place will be golden. I rented there a few times a Uhaul truck but the ladies there provide negative experience. Please reach out to me and i can give details or shadow them with the camera.

Kamil Kelpetin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLEY HARRIS-ALVAREZ  |  First Impressions 
Rating:
4.0

Sometimes, the security would close the storage center before the 10PM on days where it was not supposed to be closed before 10pm.

Natalia Bruni  |  Overall Experience 
Rating:
5.0

Muy buena atencion muy sastifecho

Lester Ramirez  |  First Impressions 
Rating:
5.0

Good costumer

Nelvin Franqui  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSANA MONAGAS MADRID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

macleidy farrada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elda liberatore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIEZI HERRERA MENESES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSNIEL BOZA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE ROSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICIO GARZON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Schils  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissete Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO CABRERA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RAFAEL GOMEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AIR ZONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL LAFFITA MESA  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ministerio apostolico profetico de sanidad divina inc  |  Overall Experience 
Rating:
5.0

Clean, accessible and good cost....

MIGUEL bascope  |  First Impressions 
Rating:
5.0

Thanks

Elio Palacios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Lightcap  |  Overall Experience 
Rating:
5.0

Bastante limpio y mucha seguridad

Raymundo Velazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Mireles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OSCAR LEONARDO PIEDRAS RIOS  |  First Impressions 
Rating:
4.0

Buen sitio, estuve almacenando mis articulos en este sitio por mas de 3 anos. El servicio de oficina tiene que mejorar un poco le falta algo mas de personal... pero el almacenamiento es bastante bueno. Lo recomiendo.

Ramon Cordova  |  Overall Experience 
Rating:
5.0

Very helpful. Clean and profesional.

Manuel Frometa  |  Overall Experience 
Rating:
5.0

We have had the storage unit for a few years service was great and all of our items are intact. There were a few small bugs found though and some dust but nothing too concerning. I also wish I got a prorated amount of what I paid refunded since I canceled 4 days after the payment was processed and do not need the unit for the rest of the month.

Sashy Lams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Edwards  |  Overall Experience 
Rating:
5.0

Great customer service all the agents were helpful and the units are always easy access very clean and customer friendly

edwin almendares  |  Overall Experience 
Rating:
5.0

Staff is very attentive to customer needs. Manager Bismark was very kind and helpful. The facilities are kept clean and bug free. Area for unloading is excellent for any moving experience. I would definitely recommend this facility to family and friends.

Julio Chapon  |  First Impressions 
Rating:
1.0

I’ve been 2 Saturday’s in a row and the wait is over an hour. There’s only 2 people working with 15 people in Line. It’s absurd!!

benjamin wray  |  First Impressions 
Rating:
2.0

When I was looking for storage I called them because I was need it one pallet jack for put my comercial pressure washer machine inside the storage and they rented it to me because they wanted me rent the storage ,so after 3 month I was need it the same service and the manager told me that they don’t do that , so I have to we’re to another place rent one pallet jack to get my machine out.

Wilmer Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Edwards  |  First Impressions 
Rating:
5.0

Buen servicio útil para todo lo que se requiere....

Armando Melo  |  Overall Experience 
Rating:
5.0

Excelente gran ayuda

Luis Larreal  |  Overall Experience 
Rating:
1.0

No one informed us about the alarm system. No one informed us or visible signage that says the loading garage automatically closes at 7pm. Staff was no where to be found and the 24/7 Max number was never responsive. The GM was contacted and communicated but after 30 mins of non stop calling. We wanted to leave at 7:15pm but was stranger until 8:00pm. I can’t wait to close the storage in the next couple of days.

Carlos Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE DIEGUEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ana Cristina Interiano  |  First Impressions 
Rating:
5.0

The store manager was very professional.

JOSE ROSELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL ROBLES NARVAEZ  |  Overall Experience 
Rating:
4.0

Satisfactory move-in experience. Improvement can be made in the correct advertising of the cost for renting a U-Haul moving truck. The advertised $39.95 for one of the larger trucks comes out to about $90 when it is payment time. An estimate of the “real” cost should be disclosed before payment is due; of course, taking into account the miles driven. Thank you!

MYLENE LLADO  |  First Impressions 
Rating:
5.0

LAS ATENCIONES QUE SIEMPRE ME HAN BRINDADO EN TODO MOMENTO ES EXCELENTE,ESTOY MUY AGRADECIDO DESDE TODO PUNTO DE VISTA

Jose Cepeda Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette Cordero  |  Overall Experience 
Rating:
5.0

Yes!!!

Pfeffer Retail Group  |  Overall Experience 
Rating:
1.0

Overall my experience with U-Haul was distasteful and unprofessional. As a company everyone needs to act as one. I went to three locations in one day all within 30mins of each other in south Florida and each and everyone of them had there owe rules and regulations with guidelines on “promotions” and how they handle costumers issues, or U hauls issue which intern became the customers issues. ironically tho U-haul as a whole had no issues when it came to charging my credit card. “ This comment is mainly for the Call Center” I have used U haul at least half a dozen times in my life. However, after this horrible, uneventful experience I will no longer use you guys again.

Ozroe Bentley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoraida Howe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GISELLE PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA BERROCAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pfeffer Retail Group  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL SICILIA  |  Overall Experience 
Rating:
2.0

The customer service representative needs a lot of training I spent about 40 minutes checking in for the storage unit. There should be a procedure once a customer is renting for the first time, like the procedure up front to return the truck, explain the office hours, ask if there is a previous reservation.

cesar olvera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH NARCISSE  |  Overall Experience 
Rating:
4.0

decided not to use your facilities. moved items to an international shipper's warehouse.

Eddie Guerrero  |  Overall Experience 
Rating:
2.0

Checkin in systems didn’t work almost ever. Only friendly staff was the young gentlemen who worked up front. The women have attitudes and are not very customer friendly. Had to have my card fixed multiple times and then decided for a passcode that didn’t work after one day. I have decided to take my storage needs elsewhere.

ANDREW EDWARDS  |  Overall Experience 
Rating:
4.0

New equipment and truck. Wish the van had a rear view camera.

gilbert manso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rufina hernandez  |  Overall Experience 
Rating:
5.0

Yes the experience was good.

ALEXANDER ALVAREZ  |  Overall Experience 
Rating:
5.0

I would used Uhaul services on every move, they have a great services and discounts....

Randy Reyes Duran  |  First Impressions 
Rating:
4.0

You should have special deals for the longer contracts. In my case, I know I’m going to used your storage for 12 Months and the price is the same for 1 month or 12 months! Thank you for allowing me to make comments!

graciela casas  |  First Impressions 
Rating:
5.0

The counter person was very helpful, is recommend this location to my friends

Troy Lockes  |  Overall Experience 
Rating:
5.0

Great place

Mario Valencia  |  Overall Experience 
Rating:
5.0

Good

Martin Farias  |  Overall Experience 
Rating:
5.0

Is perfect

eddy marin  |  Overall Experience 
Rating:
5.0

Everythig was great exept for the fact of tryign to charge me before checking if we had emptied the unit first, thank you for your serviced, thank you for everythinf, ill be back

Juan Nemer  |  Overall Experience 
Rating:
5.0

5

Andy Cruz  |  First Impressions 
Rating:
5.0

Jeorge was very Knowledgeable and helped with my needs thanks, Lazaro Rabi

LAZARO RABI  |  First Impressions 
Rating:
1.0

very poor customer service I called to cancel out my space in November it but was just xled yesterday, I took out my trailer once and an employee took my spot and was rudd and mad when told to move

martha garza  |  Overall Experience 
Rating:
5.0

Excellent customer service very polite and helpful associates

priscilla hernandez  |  First Impressions 
Rating:
3.0

Very dissatisfied with purchasing Uhaul locks from Medly was mandatory. I thought it was unfair and more expensive when customers are renting multiple sources and moving out of town.

Lavida Dorkins  |  Overall Experience 
Rating:
4.0

Atencion muy buena por parte del pesonal, a nivel de espacio demaciado pequeño, aunque bien limpio todo

NOSLEN REYES  |  First Impressions 
Rating:
1.0

Tried to charge for not enough gas when the meter showed clearly above the amount of gas when taken, followed by providing a unit with a beam going down the middle of It so limiting the actual space

Miguel Mondragon  |  First Impressions 
Rating:
1.0

The staff dont know how to treat a custumer!! They put whoever how forklift operator and that is dangerous, a young man yesterday had broken a press brake that I had stroraged for 6months over there

Alejandro Uzcategui  |  Overall Experience 
Rating:
5.0

Excelente todo, el personal muy atento muy agradecida

Gabriella Bonfante  |  Overall Experience 
Rating:
5.0

Great service, but expensive

Carolina Romero  |  Overall Experience 
Rating:
4.0

Great experience. The only bad thing is that you can’t use the hanger doors after hours

Viviana Martinez  |  Overall Experience 
Rating:
4.0

great customer experience

Miguel Enciso  |  First Impressions 
Rating:
5.0

Good service

Mariano Scuderi  |  First Impressions 
Rating:
5.0

Muy bueno instalación y máxima seguridad

omar iglesias  |  Overall Experience 
Rating:
5.0

The schedule hours on sundays is until 5 , they close before I spoke with melissa and she told me they may to close the doors to load before the schedule , I paid complete my monthly rent

Enrique Rodriguez Sierra  |  Overall Experience 
Rating:
5.0

Not comment

Dayani Landivar  |  Overall Experience 
Rating:
1.0

The customer service was extremely poor and slow. We called in advance to have our pod ready, and again the day of, to ensure it would be ready when we got there and it was not. We waited 1 hour!

jennifer keller  |  First Impressions 
Rating:
2.0

The flooded entrance when it rain was a big problem for me, the continuous broken access system, made me feel unsecured and the lighting going off every two minutes was VERY ANNOYING thanks

Hector Bravo  |  Overall Experience 
Rating:
5.0

Nice clean facility with friendly knowledgeable staff.

EMIL LETO  |  First Impressions 
Rating:
5.0

The manager personally helped me he was very helpful and understanding thank you.

SUPER AC SERVICE  |  First Impressions 
Rating:
5.0

U-HAUL PRESTA A MI ENTENDER. CALIDAD, SERIEDAD, HONESTIDAD, SIEMPRE TIENE UNA FORMA PARA SATISFACER AL CLIENTE, SUS VEHICULOS SON DE EXELENTE CALIDAD Y TODOS SUS EMPLEADOS, SON MUY PROFECIONALES Y EN

Jose Cepeda  |  Overall Experience 
Rating:
4.0

Facility itself is very nice, but its very hard to find a cart when it's busy. Go on Sunday morning to avoid the crowds.

Joe Perez  |  First Impressions 
Rating:
5.0

Great

Yandel Perez  |  First Impressions 
Rating:
5.0

LOS SERVICIOS QUE BRINDA U-HAUL,SON EXELENTES Y DE OPTIMA CALIDAD,ESFISIENCIA,EXELENTE TRATO AL CLIENTETODOS SUS TRABAJADORES,SON ELEVADAMENTE PROFECIONALES,DESDE EL GERENTE. HASTA EL MAS SIMPLE TR

Jose Cepeda  |  First Impressions 
Rating:
5.0

Very good service....Thanks

Hector Bravo  |  First Impressions 
Rating:
5.0

Thank you Bismarck & all at UHAUL DORAL You have been terrific in handling all my issues with my brothers storage issues since his passing! I’m so grateful

WILLIAM/Barbara SAMMETH  |  Overall Experience 
Rating:
5.0

Thank you for an amazing 3 1/2 years

LAWRENCE RAGOS  |  Overall Experience 
Rating:
5.0

great service

ABM BUILDING VALUE  |  First Impressions 
Rating:
5.0

Everyone was nice I had no problem

Manuel Cabrera  |  First Impressions 
Rating:
5.0

Im vwry pleased with this. Place

ELIZABETH HIDALGO  |  Overall Experience 
Rating:
5.0

the Above answers do not reflect my experience as I never entered the facility nor was there any need.

eliyohu sufrin  |  Overall Experience 
Rating:
5.0

Storage is well worth it.

LEONER Vazquez  |  Overall Experience 
Rating:
5.0

Very easy to work with

Jason Riddle  |  Overall Experience 
Rating:
5.0

My experience was overall good, except i lost my keys and I had to pay $25 to have someone cut my lock in order to move out.

DALIA SPURGEON  |  Overall Experience 
Rating:
5.0

I am very happy with the service, the only thing I do not like is that I did not have access to keep all my movements since they closed at 7:00 p.m. And I could not enter more to finish downloading my

MARIA MARTINEZ VELEZ  |  First Impressions 
Rating:
5.0

Always Profo

CURTIS EDWARDS  |  Overall Experience 
Rating:
5.0

I rented the box online I never came into the facility. You need to modify this survey to accomodate online customers.

Veronica Nowell  |  Overall Experience 
Rating:
3.0

Maybe leave the storage part open 24 hours so that people can access their things when they need to. Some people work late and weekend. Can always come during their hours of operation.

orlando johnson  |  Overall Experience 
Rating:
5.0

Na

SONJA FREEMAN  |  Overall Experience 
Rating:
5.0

Its really good service and friendly people..

Jithendra Katkam  |  Overall Experience 
Rating:
5.0

I loved the whole U-Box experience. Professional, friendly, and well-organized. I am constantly recommending the service.

CHAMARA PORCHER  |  Overall Experience 
Rating:
4.0

Very hard working folks. I commend them.

FRANCISCO CABRERA  |  First Impressions 
Rating:
5.0

I have been with u-Haul for about 4 yrs.in Miami FL after moving from Houston,Texas.I have had a wonderful experience over the years.with them Very clean and polite .Thank You Amanda Yates

AMANDA YATES  |  Overall Experience 
Rating:
5.0

The staff was professional, friendly and very helpful. The staff is the most important reason I will return to the location for service.

william cruz  |  Overall Experience 
Rating:
4.0

The hours should be 24 hours.

Lindsey Champion  |  Overall Experience 
Rating:
5.0

The staff is excellent

william cruz  |  First Impressions 
Rating:
5.0

Exelent

LAZARO LA ROSA  |  Overall Experience 
Rating:
5.0

Good price.

noelle jackson  |  Overall Experience 
Rating:
5.0

Love it.

TOM ESCUDERO  |  Overall Experience 
Rating:
1.0

The staff at this location is the worst staff I've ever dealt with at any Uhaul facility. Continuous problem after problem, lack of communication, non-caring attitude. All the review sites are correct

CHRIS ALEMAN  |  Overall Experience 
Rating:
4.0

I am sattisfice with service

Gerardo Puglisi  |  Overall Experience 
Rating:
5.0

great and efficient. would use again!

Alexandra Lestarchick  |  Overall Experience 
Rating:
5.0

Muy bueno y mucha seguridad se lo recomiendo a todas las persona

JUAN R FERNANDEZ  |  Overall Experience 
Rating:
5.0

Personnel were great

Israel Lopez  |  Overall Experience 
Rating:
1.0

I had to move out on the 7th off the month which made me pay the rent for a whole month

Ashraf Shaltout  |  Overall Experience 
Rating:
5.0

Good Service

Robert Miller  |  Overall Experience 
Rating:
5.0

Simply Amazing!!! look no further... These guys are true Professionals, Awesome, friendly and extremely efficient. Thank you so Much!!!

Adam Chouakri  |  Reservation 
Rating:
5.0

Everething is good The only problem is when raining the road to much water in the entrance Thanks

MARIA DEL PILAR DURAN  |  Overall Experience 
Rating:
2.0

They put the alarm in people's ears i dont know if to tell to move the cart on the halls or something but it is very unconfortable, the access to the uhaul is very dificult the okechobee is always tra

Jhoan Duarte  |  Overall Experience 
Rating:
5.0

The woman who delivered the box was incredible. So friendly and willing to assist. Made everything easy.

joanna watson  |  Overall Experience 
Rating:
5.0

good

UMESH DADLANI  |  Overall Experience 
Rating:
5.0

Great experience

Armando Garcia  |  Overall Experience 
Rating:
4.0

Good and friendly service!

Zhaoyang Yan  |  Overall Experience 
Rating:
3.0

The staff were great - very friendly and accommodating. However, wait times to speak with an associate were ALWAYS very long on our multiple visits and phone calls because of understaffing.

Tyler Burke  |  Overall Experience 
Rating:
5.0

I will come back soon for another storage

alaska auto air inc  |  Overall Experience 
Rating:
5.0

Fase and friendly

CARLA LABORDE  |  Overall Experience 
Rating:
5.0

todo muy excellent

Ana Fernandez  |  Overall Experience 
Rating:
5.0

Great location, always clean, easy to access

HORACIO ALVAREZ  |  Overall Experience 
Rating:
3.0

One of the customer service in the office was very rude with me and others. When I was going to return the storage she didn’t even let me talk .I was not able to get her name she has long black hair.

Martha Manchego  |  Overall Experience 
Rating:
5.0

It was a good experience

EVELINA DE LASSUS  |  Overall Experience 
Rating:
5.0

The unit was fairly priced compared to others

Loise Hernandez  |  Overall Experience 
Rating:
5.0

Excellent service

Rigoberto Lopez  |  Overall Experience 
Rating:
1.0

Customer service was HORRIBLE. Management and team evaluation should be conducted.

Juan Cruz  |  Overall Experience 
Rating:
5.0

Cindy was very friendly

Rafael Vieira  |  Overall Experience 
Rating:
5.0

Very happy with the service provided.

CLAUDIA ORAMA  |  Overall Experience 
Rating:
1.0

Constantly changing times on me. The drop off of my container was awful, they showed up and said I have 30 min to put all my stuff on the side walk because they wanted to take my container with them.

Ulrika Agnew  |  Overall Experience 
Rating:
4.0

thank you

GEORGE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

No comments

JUAN USATORRES  |  Overall Experience 
Rating:
2.0

While the staff delivering/picking up my uboxes were friendly and responsive, their truck broke down and the boxes were left on location for an additional two days. My bldg was not pleased. Not good.

PETER JOSEPH  |  Overall Experience 
Rating:
5.0

Thank You. I got my things safe all the time they were there. I didn’t have to worry because I knew that was a safe place. The manager is a really nice and helpful person. The guys also, they help.

Genesis Mercado  |  Overall Experience 
Rating:
5.0

Cynthia was very helpful.

Josefina Germosen  |  Overall Experience 
Rating:
5.0

Excellent

ROGER GONZALEZ  |  Overall Experience 
Rating:
5.0

All in all a great experience

BARBARA ISHMAEL  |  Overall Experience 
Rating:
5.0

Alvin was extremely helpful Give him my best wishes for a job well done

juan pascual  |  Overall Experience 
Rating:
5.0

Exelente

FRANCISCO VELOSO  |  Overall Experience 
Rating:
5.0

Good service

Eusebio Arends  |  Overall Experience 
Rating:
5.0

Cinthia was always very responsive to any questions or issues.

Gladys Carcamo  |  Overall Experience 
Rating:
5.0

Great General Manager ! Always provides the best service and is willing to go the extra Mile to help out no matter the situation .

Jackie Gazola  |  Overall Experience 
Rating:
3.0

Staff was not eager to help and could not have moved slower! Return person seemed as if he was put out by request to disconnect car trailer so that I could move truck to loading dock to unload.

Michael Brosious  |  Overall Experience 
Rating:
5.0

A warning before a late charge by text to phone would be good. An email is often missed.

RICHARD HAWKINS  |  Overall Experience 
Rating:
5.0

The U-Haul facility at Medley is great. It's very convenience and well located. The area is secure and the customer service is great. I would recommend U-Haul at Medley.

LUIS C BRIGNONI  |  Overall Experience 
No reviews have been submitted for this location.

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