Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Great price.
Very friendly and helpful reps.
francis c
Rating:
5.0
Everything was just fine
ernest h
Rating:
1.0
Customer did not leave a comment.
Melvin M
Rating:
2.0
I reserved using the 24/7 mobile check in and was unable to ‘mobile check in’ once I arrived creating a inconvenient experience where I had to wait 40+ minutes in line to get my truck.
Cierra G
Rating:
5.0
Just continue to do what yal are doing....
Wendell S
Rating:
5.0
Customer did not leave a comment.
Sean F
Rating:
5.0
Customer did not leave a comment.
Alease R
Rating:
5.0
Customer did not leave a comment.
Mariyln R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kadijah R
Rating:
5.0
Customer did not leave a comment.
Cortez J
Rating:
3.0
All representives should walk to the uhaul with the customer. The lady did not, she gave me information I never seen before because its employee information all. They had help in the office 3people at that location. Overall decent experience
ericka g
Rating:
4.0
Customer did not leave a comment.
Samuel L
Rating:
5.0
Very professional service. Tha employee was very helpful and cortious.
Patrick T
Rating:
5.0
Customer did not leave a comment.
Durance R
Rating:
1.0
Customer did not leave a comment.
Dwayne J
Rating:
1.0
Customer did not leave a comment.
Gary E
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
5.0
Customer did not leave a comment.
KURTIS S
Rating:
4.0
I went to another UHaul and had issues with the log in. They were not helpful so I left. I came to this location and Natasha was very helpful. I still had the same log in issues but she first googled it to help then she used the store phone to have me log in on. Problem solved. She worked until she found a solution. The trailer she rented me wasn't in the correct location so she got me a different one in a timely manner. The rental process was so smooth. She also checked me in when I was finished. Top notch service and I would highly recommend this location because of her.
Helene J
Rating:
1.0
AIR DIDNT WORK. NO AIR FOR A 5 HOUR DRIVE IN 80 DEGREE WEATHER
Danny S
Rating:
5.0
Super nice people!
Candice J
Rating:
5.0
Customer did not leave a comment.
Peter B
Rating:
4.0
This is a much better location than Fort Jackson Uhaul. Fort Jackson Uhaul services are frustrating to work with and make me wish Uhaul wasnt such a monopoly
Charles K
Rating:
5.0
No comment at this time
Edward S
Rating:
1.0
Customer did not leave a comment.
Gina E
Rating:
5.0
Customer did not leave a comment.
Kimberly A
Rating:
5.0
Customer did not leave a comment.
Kay M
Rating:
5.0
Keep smiling and keep the good service up
Jarvon W
Rating:
5.0
Customer did not leave a comment.
Dorothea T
|
First Impressions
Rating:
4.0
Give a discount to businesses that are renting from you with gas mileage or something.
Ricardo H
Rating:
5.0
Service with a smile
Jarvon W
Rating:
5.0
Customer did not leave a comment.
Darlene R
|
First Impressions
Rating:
1.0
This is a terrible place to rent storage and equipment from. They never have staff and bad business.
Shannata R
Rating:
4.0
This facility is great minus the unaccessabilty after a certain time. A paying Customer should have 24 hr access to His or her storage. Other than this one discrepancy, all else in fine.
GERALD B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
willy a
Rating:
4.0
The staff at this location was great!
Regina H
Rating:
5.0
Thanks
willie w
Rating:
4.0
Customer did not leave a comment.
bobby T
Rating:
4.0
Customer did not leave a comment.
duane f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oshamar W
Rating:
5.0
Customer did not leave a comment.
cecelia c
Rating:
5.0
Customer did not leave a comment.
Oshamar W
Rating:
1.0
Customer service sucked. I had to go to so many locations. I couldn’t get the vehicle I actually wanted. Ended up paying more money than y’all said. Didn’t recieve no discount
Kya S
Rating:
5.0
Explain that if you remove the zip tie from a piece of equipment that's inside the truck that you will be charged. Was just told the hand truck(dolley)was there if you need it. We didn't use it because I had my own but when I sent someone to the truck to retrieve it they grabbed the wrong one. We didn't use it but since the zip tie was torn I guess we were charged.
Herman M
Rating:
5.0
The young man Brian that checked me in very good customer service.
Veronica L
Rating:
5.0
Excellent Services. Thanks I would recomend to my friends
Rafael L
Rating:
3.0
Customer did not leave a comment.
nicholas A
Rating:
2.0
The female employee was rude and disrespectful, I was on hold for over an hour and 30 minutes!! Although the Gm called me back and apologized and accommodated me . So I’m grateful for him great guy!!
jedadiah n
Rating:
5.0
Customer did not leave a comment.
CHUCKIA J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
GROVER K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LIZZIE M
|
Overall Experience
Rating:
5.0
As a disabled individual who is auto immune compromised, I thought this was going to be a really hard process, not at all, they understood, I needed to social distance, got me in and out quickly, and the return process was seamless. I advise down loading the app, where your able to return w/o having to go inside. The customer service is unparalleled.
Angel C
Rating:
5.0
Customer did not leave a comment.
Henry D
Rating:
4.0
truck rental had very spongey brakes, giant exhaust leak driving for 25 hours with the exhaust screaming from under the cab, alignment trying to drive into the ditch the whole drive
Stephen H
Rating:
5.0
One of the easiest rentals I’ve ever had! Thank you.
Paul T
Rating:
2.0
Price was too high for small storage
David R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
Karisha G
Rating:
5.0
Customer did not leave a comment.
sarah s
Rating:
5.0
Thumbs up
Jarvon W
Rating:
5.0
Customer did not leave a comment.
Lisa F
Rating:
5.0
Customer did not leave a comment.
robert b
Rating:
5.0
Customer did not leave a comment.
George B
Rating:
3.0
The process of checking the truck back in is awful. Website always crash which makes you ate checking in. I was charged for fuel that I put on truck. Not a happy customer. But the lady that working was extra nice.
Shameka P
Rating:
5.0
Customer did not leave a comment.
Anthony I
Rating:
4.0
Auto transport brake lights were dim during the day
Arthur B
Rating:
5.0
Customer did not leave a comment.
Sheila S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lashonda D
|
Overall Experience
Rating:
5.0
I dealt with Bryan twice, once dropping off the car carrier and the truck. Both time he was very helpful and polite.
DAVID K
Rating:
5.0
Customer did not leave a comment.
DAVID K
Rating:
5.0
Great group of people, excellent customer service.
Jarvon W
Rating:
5.0
Gas hand did not match mark given from uhaul employee
George W
Rating:
5.0
Customer did not leave a comment.
LaShonda D
Rating:
5.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Customer did not leave a comment.
Doug M
Rating:
5.0
Most definitely would use this facility again.
Sonya M
|
Overall Experience
Rating:
5.0
Customer services were great and timely 👍.
Joseph D
Rating:
5.0
Customer did not leave a comment.
Marvin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
corey w
Rating:
5.0
Customer did not leave a comment.
Christopher K
Rating:
5.0
Customer did not leave a comment.
Barbara P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joel g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anderia b
Rating:
5.0
Customer did not leave a comment.
tyson m
Rating:
5.0
The only problem I had was that the location I was supposed to drop off the U-Haul said they were at capacity and sent me somewhere else to drop it off. I would have appreciated a phone call to tell me to just go to the second location instead of wasting my time and gas going to an alternate location.
Rita G
Rating:
5.0
Customer did not leave a comment.
travis s
Rating:
5.0
Customer did not leave a comment.
Trina I
Rating:
1.0
Natasha is very rude and unprofessional. The truck we had would hesitate to start
Sharolyn j
Rating:
5.0
Customer did not leave a comment.
avia r
|
Overall Experience
Rating:
5.0
the lady who helped me in Columbia, SC was GREAT
MAURICE S
Rating:
5.0
F
Karen F
Rating:
5.0
Customer service 1000 percent.
Israel G
Rating:
5.0
Customer did not leave a comment.
donna b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline P
Rating:
5.0
Customer did not leave a comment.
Jane H
Rating:
5.0
Friendly service
halina p
Rating:
5.0
Maintaining good customer service and reasonable prices. The Manger here was very helpful and easy to talk to. The Manger was an African American Male, I do not know his name.
Danielle G
Rating:
5.0
Customer did not leave a comment.
Demetruis R
Rating:
5.0
The team here at has really made my life easier to trust as well as swift in great customer service!!! Kim the manager is an awesome multitasker as she processes customers and employees with charisma. Brain knows how to step right in and willingly help without preservation, such an on point attitude in service. And yet, Natasha who is prompt and communication while the process of in and out takes place. All in all, the team work and effort at this location was above and beyond within their customers relationships... Thanks 🙏🏽
VIOLA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carolyn s
Rating:
3.0
I feel there should be a courtesy to being the truck to customers at the front door.
Laporshua P
Rating:
5.0
make sure all security devices and scrap and chains are attached to trailer
MAVIS J
Rating:
5.0
Rental process was easy. Most of rental contract done on cell phone. Return process was a little different. Just make sure you download the U-Haul app and short video that explains process before dropping key in return key box.
Norvell g
Rating:
5.0
Customer did not leave a comment.
Willie D
Rating:
5.0
Very knowledgeable and efficient personnel. Just keep doing what you’re doing.
WILLARD C
Rating:
5.0
Customer did not leave a comment.
Deantee L
Rating:
5.0
Easy process, great customer service!
Samuel S
Rating:
5.0
Great service
CHARLES G
Rating:
1.0
Upsold on equipment that I did not need.
Justice J
Rating:
5.0
Customer did not leave a comment.
KEN I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
theodore c
Rating:
4.0
Customer did not leave a comment.
yvonne d
Rating:
5.0
Customer did not leave a comment.
Randy B
Rating:
5.0
I like the storage because it was very clean well maintained
COSTELLA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal G
Rating:
3.0
Customer did not leave a comment.
Analiza J
Rating:
5.0
Friendly staff.
JOYCE j
Rating:
5.0
This facility is Always my go-to!
RENEE D
Rating:
4.0
Customer did not leave a comment.
Lashonda F
|
Online Move In
Rating:
5.0
Nice, convenient, and a fair price.
Vincent R
|
Overall Experience
Rating:
5.0
Y’all manager is soooo fine! I’m mad I didn’t take a picture of his number. If you are reading this, send it to me 843-630-0692. His name slipped my mind but he fine with locs.
TYNEEK L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KeShaun B
|
Overall Experience
Rating:
5.0
The staff was always excellent especially the manager Kim
Broderick G
|
Overall Experience
Rating:
5.0
Thanks
Steven H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LEROY H
|
Overall Experience
Rating:
4.0
Happy
Carol B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn G
|
Overall Experience
Rating:
3.0
The storage unit I selected was not available, I went to another U-Haul location, and the people there were more than helpful, they was very nice.
John M
|
First Impressions
Rating:
2.0
Customer service wasn’t great person was on a personal call the whole time. Told her more than once to close my storage out. She was too busy on the phone. Still after I moved everything out she still did not close out my storage. I got charged for an extra month and the storage is empty. I consider that poor customer service. Other than that the unit was great
Antorio J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Lakeshia S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Colan R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angelo J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trey S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dennis R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah o
|
Overall Experience
Rating:
1.0
One lady told me we had 24hr access to the storage unit and that wasn’t true so after 10:30 we were locked out and didn’t get to finish unloading our uhual so we could return it. I spoke to customer service over the phone after hours and the gentleman was very helpful and extended our truck until 10:30 am to return on 8/19 I’m only one person trying to move my things out the uhual and I was rushed they called me 3 times asking when I will bring it back and I explained I’m at the facility and I understand there are new reservations but to act like they aren’t understanding is what gets me. Try moving a 26” foot truck with a 4 bedroom house all alone and see how long it takes. Now when I asked for the key card they said they don’t issue it which means I could have had after hours access to unload the truck and return it on time. Then I was told they charged me for an extra day when I was only a hour late returning and I wouldn’t mind paying the extra $94 it was the way the rude manager spoke to me as if she’s doing me a favor. We need to learn to be more kind in this world you never know what ppl are going through. I just lost my home with my 3 kids and husband trying to figure out our next move and the last people we need is uhual being rude and impatient. It’s life things happen if the shoes was on the other foot you wouldn’t feel good had I disrespected you.
FELECIA H
|
First Impressions
Rating:
1.0
Customer by a couple of employees I encountered were very unprofessional, poor communication, and not friendly. Fortunately, there are some employees who are very professional, friendly and very helpful. The storage facility has roaches crawling inside the storage rooms as well as in the aisles and front entrance. Storage floors and carts are dirty except for the two new just came available a few days ago. There’s dirt trapped in the wax on the floors of two my three storages I rented and I was told it’s best to sweep one of my storage after move out by an employee after another employee told me it wasn’t required.
Mary B
|
Overall Experience
Rating:
3.0
No lock was present when I moved my belongings into the storage
Tyler G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHALOMI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIE H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Matthew T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shenice b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Olishea H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAQUINN D
|
First Impressions
Rating:
1.0
My unit was assigned to someone else staff negligence we both had the same unit .I was told we don’t know how that happened yes I am angry 😡.
Laura G
|
Overall Experience
Rating:
5.0
We have used this facility twice and were pleased both times. The only concerns I had were with the man who is allowed to park at the facility entrance every evening. He would drive off when my husband was there but not always when I was alone. Also, the front doors to the facility were not functioning properly and would remain open while he was parked there. We notified management of the door situation.
Laura S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE B
|
Overall Experience
Rating:
4.0
All restrooms need to be in working order. The one in the front entrance to my building has been locked and out of order for many months. I don't feel comfortable using the one in the very back of the facility when I'm alone.
Lynn G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LILLIE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcelino D
|
Overall Experience
Rating:
5.0
I would Definitely come back they are very friendly welcoming
stacy b
|
Overall Experience
Rating:
3.0
I'm on the second floor they have nothing to use to go up 20 flights of stairs. I was told they have elevators but when I got there they said they didn't have one that's my only problem
Avanta M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lee n
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
justice w
|
First Impressions
Rating:
5.0
Very Very friendly staff and helpful
willie b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALMALIK W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
willie b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Destiny J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dahsia b
|
Overall Experience
Rating:
5.0
Miss Green, was so great! she is friendly and knowledgeable. It was very to decide to rate from Uhaul because of her. I wish more people was like Miss Green.
Darrel P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ceconda g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma S
|
Overall Experience
Rating:
5.0
Great experience
KIMBERLY S
|
Overall Experience
Rating:
5.0
The only thing that is really terrible about your facility is that your bathrooms are always locked, no access. That is what should be addressed.
sylvan g
|
Overall Experience
Rating:
5.0
Antwan Robinson was amazing and super helpful! Awesome job!
DAVENNA W
|
First Impressions
Rating:
1.0
My card has been ran for multiple amounts that I did not owe after been a returning customer numerous times I will never use U-Haul again!
Keisha T
|
Overall Experience
Rating:
4.0
Restrooms in the units were out of order
Emma C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louise D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer P
|
Overall Experience
Rating:
4.0
Very hard to actually get someone on the phone to speak with. Otherwise no issues.
Pat R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrica G
|
Overall Experience
Rating:
5.0
Staff members was really helpful. 5 stars for Victoria Devers, she went above and beyond and made my visit an enjoyable experience!
Luis B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stacy b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALICIA C
|
First Impressions
Rating:
5.0
Great customer service and friendly staff! Price on units are affordable. Store is well stocked with every needed for a move.
Stephanie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karla H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Petual H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara P
|
Overall Experience
Rating:
5.0
Great business
effson b
|
Overall Experience
Rating:
5.0
Clean and curteous
Moses K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kesha D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Larry D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATYRA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffany C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
isadore g
|
First Impressions
Rating:
1.0
The manager EJ is unprofessional and rude, from his condescending attitude towards customers, avoiding calls when trying to report a issue, not sticking to U-Haul policies as far as renting equipment, I would not recommend this place to anyone unless it’s placed under new management which reflects uhauls expectations
KELLI K
|
Overall Experience
Rating:
5.0
It was very fast. And very clean. And I like how easy the process is to move in.
Jason P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTHONY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quentel B
|
Online Move In
Rating:
5.0
I loved the convenience of being able to drive inside the building for privacy of moving in and out my items.
Nicole T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David R
|
First Impressions
Rating:
3.0
The only problem I had is that my car was not properly secured and strapped and the drop off uhaul location confirmed that and said my car could’ve flew off because of that. The other problem I had was through the moving helpers when the person who confirmed my movers scheduled them to come on the wrong day.
CRYSTAL B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brianna J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan S
|
Overall Experience
Rating:
5.0
I love this uhal facility already. Victoria was helpful with explaining the rates and process, making my move in very easy!
Maria W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tamika M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Queen W
|
First Impressions
Rating:
4.0
The price is also fair.
sylvan g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ben M
|
Overall Experience
Rating:
1.0
I will never use uhaul again if any other options are available. The staff was not helpful and at times very rude. The last two trucks we rented were not enjoyable to drive. They had very loose steering and were almost to the point of being dangerous. I will recommend any friends to look for other options than Uhaul if at all possible.
Mona G
|
Overall Experience
Rating:
5.0
Very helpful staff, nice facility, great that I could drop truck off at same location as storage unit
Steven H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dottie S
|
First Impressions
Rating:
5.0
The young lady that served me on10/9/22 was wonderful. Her customer service skills were on point. Everyone was courteous and friendly. It was a great experience. Thank you!
kadejiah s
|
First Impressions
Rating:
4.0
Michael and his staff were very helpful and professional. I am looking forward to visiting my storage weekly due to years ago I had items stolen from my storage at Uhaul off Elmwood Columbia South Carolina after the death of my husband I’d 25yrs. It was devastating losing so many items that I thought was safe in my storage we had accomplished together that was no longer there. Therefore I choose to use Uhaul off Two Notch Rd. And I will be visiting at least once a week.
SHARAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elaina L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tamia S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eric C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeanett I
|
First Impressions
Rating:
4.0
Was pleased to have the staff to be very helpful . And
.the manager Mr. AJ was great.
Louanna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC C
|
Overall Experience
Rating:
4.0
Jaime & her staff on Sunday was amazing . I wish y’all had bigger units & assisted to help with how you pack the units.
Sheree G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick C
|
Overall Experience
Rating:
5.0
We used U-Haul storage to store our daughter's dorm items when she came home over the summer. It was extremely convenient, as we live 8-10 hours away (depending on traffic), and did not want to haul everything home for a few months only to turn around and haul it back. Staff was friendly and helpful. Rental and closeout were easy. We will definitely do this again!
Veronica T
|
Overall Experience
Rating:
4.0
it was a good experience but the turn around of getting to find a facility that suit me was very exhausting. it took a torn on my flesh and i needed extra patience to finally get booked in. so i would say to anyone if you want to store up with U-Haul get ready and have enough time ahead plus have extra cash for unexpected time wasting, as soon as you get checked in and store up your items, it's all beautiful from there on wards.
Sharon M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stephanie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ricardo c
|
Overall Experience
Rating:
5.0
EJ was extremely professional and considerate regarding my moving situation, it was 4 days delayed. He instinctively took care of my storage situation and made sure that my boxes were properly staged for the movers. There were many glitches with my move but everyone was sympathetic and professional and tried their best to resolve my problems.
Samuel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelo S
|
First Impressions
Rating:
5.0
Everything was good.
Brenda j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Levon J
|
Overall Experience
Rating:
5.0
I need to talk to y’all about something can you give me a call 803-915-8745
jamayiah r
|
Overall Experience
Rating:
5.0
Building and all was good but the Manager was not very attentive like he was waiting for me to leave and did not ask if I needed help, he is definitely not a people person. One employee brushed me off because I guess maybe she was about to leave. I went up to the register and she didn't speak she just pointed to the next register where the manager was. No one even acknowledged me when I came in. They need training on people skills.
Akyshia G
|
Online Move In
Rating:
5.0
Everything was great
Queen C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan S
|
First Impressions
Rating:
2.0
The staff was very helpful but none of the things I booked online were accurate and I was overcharged after the fact.
Brianna J
|
First Impressions
Rating:
5.0
I had a great experience using U-haul in Dentsville. Very friendly and helpful staff. Storage area was clean and temperature was always cool. I used my storage for 14 months and had no problems or complaints. I would use them again.
Jacqueline G
|
Overall Experience
Rating:
3.0
Moved out of my unit and due to the lack of communication between employees I received calls early in the morning about my lock needing to be removed. Which had already been done. Days later office realizes the lock was placed on the storage unit by a member of stuff and lock never belong to me. Stuff member Tiffany was very rude on the phone call and could still hear her rude remarks while I was on the line with rep Brittany. It took me calling the office back for them to inform me that the lock wasn’t mine and it belonged to them. I had this storage unit for over a year and planned to bring more business. But after theses interactions I doubt I will be returning.
quadreeyah b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACQUELINE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PICASSO B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karen r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ivon J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
euteki t
|
Overall Experience
Rating:
1.0
I’m on my second attempt at trying to move items into my unit and not being able to causing me to have to leave my items on a trailer until the morning. The first time I came after 10 pm not be aware or told about the 24 hour access option. I then came that next morning to finally put my items inside and when done I went to the front desk to add the 24 hour package onto my contract. And now here comes my 2nd load of yesterday. I came after 10 without any worries because I knew I had just added the 24 hour access that I was told was gonna be an extra $10 on top of the bill. And when I typed the same code in my access was denied once again. I called the uhaul help line and was informed that the package was never added when I was told that it was that morning. So I had to hold on and extend my truck rental once again because of this inconvenience.
Isaiah W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gary T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ethel T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob D
|
First Impressions
Rating:
3.0
The keypad was not working and the alarm was sounding and no one came.
Nola T
|
Online Move In
Rating:
5.0
Thank you for helping me to make this transition for my cousin to South Carolina stress free. Everyone was professional.
Thanks again.
Deloris M
|
Overall Experience
Rating:
5.0
Awesome facility. Thank you!
ERIC C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marshalita B
|
Online Move In
Rating:
5.0
Amazing service
ROBERT H
|
First Impressions
Rating:
3.0
Although the staff is professional and somewhat helpful, I did encounter a very bad communication experience with the manager more than a month ago involving an automatic payment setup by someone in his staff without my approval for my most recent storage room I rented.
The way I found out about the payment was seeing it pending in my checking account. This could have caused me a financial hardship had I viewed my bank account at a later time.
The manager did eventually remove the automatic payment setup in the system but did not provide the reason why it was setup because he needed to speak with his staff for more details. He informed me that he would followup with an email, but I never received the email.
Unfortunately, I left the store still feeling very frustrated because of the lack
of empathy or concern I felt the manager displayed nor did he offer any other solutions for the inconvenience subjected upon me from an error committed by a customer service representative in his staff.
On another communication issue with his staff, I asked one of the CSRs when a late fee is applied for our storage rooms and was told “a few days” instead informing the exact number of days. Instead, I found out the number of days by a very professional, helpful, and friendly CSR through the 800 number in the U-Haul app.
As for cleanliness in the storage rooms, my last storage I rented, the floor was swept but visually very dirty.
Other than the issues I’ve provided, I haven’t encountered any other problems with the store. Inside the store, the exterior to include the parking lot are always very clean. The trucks I’ve rented from there are very clean and in great condition, and the overall staff is very professional and helpful.
MARY B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
RONALD R
|
First Impressions
Rating:
3.0
Prices are not commensurate with the area.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma S
|
First Impressions
Rating:
5.0
Never had an issue and everyone was helpful
Beverly W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
shauntay h
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Leah M
|
Overall Experience
Rating:
5.0
Outstanding customer service. Was greeted with a warm, inviting, friendly smile.
Petual H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SONIA G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tilda R
|
Online Move In
Rating:
5.0
Will return as a customer
alicia f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justyn M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tyrone S
|
Overall Experience
Rating:
5.0
You need to update the online map to reflect that the covered storage access between the main entrance and the rental office is no longer available.
James G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donald j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanisha A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Torre S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen s
|
Overall Experience
Rating:
4.0
The staff was always very friendly and helpful!! I would definitely recommend this location!!
Naqua E
|
Overall Experience
Rating:
5.0
However they need bigger storage space.
SANDRA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pernerial j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie h
|
Overall Experience
Rating:
5.0
Staff was so polite, accommodating, we couldn't say enough compliments to them. Our Movers were also right on time, friendly and very efficient!
Patrick a
|
Overall Experience
Rating:
5.0
Very good experience....staff was great
Alford T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marqueta l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THERESA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HERMAN E
|
First Impressions
Rating:
5.0
Ej was very helpful with my storage unit and gave me the best choice.
latonya t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Centeria G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosealeta J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jorlisha c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn K
|
First Impressions
Rating:
1.0
I’ve already left this review many places but whoever Brittany is at this storage facility took it upon herself to replace the lock I bought FROM YOU ALL to replace with a disc lock so it would be “more secure”. Upon adding this lock to my unit, she lost the key. We were there for over 2 hours on my move out day while the staff in store looked for the key because Brittany wasn’t even there. They never found it. It had to be drilled into to open, and 2 hours of the limited time on my rental truck were wasted because she did something I did not ask for, and the disc lock was not even any more secure. Not to mention, she was trying to charge me for this new lock I did not ask for.
OLIVIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya M
|
Overall Experience
Rating:
5.0
Your uhaul facility was a great place to store my brother things. Thank you you have a great place
LANIER B
|
Overall Experience
Rating:
5.0
The staff was helpful and kind. Victoria and the other gentleman (at the desk on the afternoon of 10/19), assisted me quickly and efficiently.
Lani P
|
Overall Experience
Rating:
5.0
Staff are respectful and very kind. Very helpful with customers.
Telson O
|
First Impressions
Rating:
5.0
Staff was very courteous and helpful.
DORIS D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELAINE A
|
First Impressions
Rating:
4.0
Great customer service
varnee C
|
First Impressions
Rating:
5.0
Keep up the great work God bless
Sharnika M
|
Overall Experience
Rating:
4.0
Great service
roxanne j
|
Overall Experience
Rating:
4.0
Thanks for your professional Svc when it is hard to find great employees
James C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
maryann k
|
Overall Experience
Rating:
5.0
Everyone was polite and helpful.
Suzanne C
|
Overall Experience
Rating:
5.0
Very helpful and professional staff and manager
JOYCE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Acacia V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian D
|
Overall Experience
Rating:
5.0
Good service
Don T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Naqua E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
madison g
|
Overall Experience
Rating:
5.0
The room floor is dirty, but I’m going to use it anyway because I don’t want to go through the inconvenience of moving to another storage room. Other than that discrepancy, all else was great! ⭐️ ⭐️⭐️⭐️
Mary B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Antonio R
|
First Impressions
Rating:
5.0
Duane and the other gentleman were outstanding! Excellent customer service! I am a senior citizen and they were so kind, respectful and helpful. I cannot say enough good about them. We definitely insist on using them again in the future! They are great ambassadors for UHaul and South Carolina
Luke L
|
First Impressions
Rating:
5.0
I’ve been to several U-Haul facilities and this is one of the best well-kept and the customer service was fantastic. Ease of access and control is amazing.
Wesley B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
katrice c
|
Overall Experience
Rating:
5.0
EJ and his staff helped us a great deal they were professional and explained everything we had concerns about. I would definitely keep my storage in the future. And tell my friends about this storage.
Louanna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenna P
|
Overall Experience
Rating:
5.0
Thanks for your services..
joseph s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
regina r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karil P
|
Overall Experience
Rating:
5.0
Friendly, considerate GM, and staff.
Edward T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenisha W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daya S
|
Overall Experience
Rating:
5.0
Just moved from out of state and had to put my stuff in storage until the closing of my house. All staff members very nice. Storage unit areas could have more cars to help move go faster.
IRENE P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jamari s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette R
|
First Impressions
Rating:
5.0
Easy access.
Steve A
|
Online Move In
Rating:
5.0
I stored for around 7 months. Always clean, no bugs. My door always slid easily. Always felt safe when I was in the facility and my unit.
Jennifer K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melvin J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDY W
|
Online Move In
Rating:
1.0
Never actually had the size of unit i reserved. Staff members was disrespectful and non existent in understanding my needs. I was sent on a run around which made me go over on mileage and was charged as if i messed up the order. I ended up paying more than what was originally quoted. Horrible experience and will not use uhaul again after i move my stuff out of storage.
BRYON S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DENZELL I
|
First Impressions
Rating:
5.0
My first move in experience that was truly user friendly. The designated area for load and unload was very thoughtful and well needed. The ease of move in with the provided carts made a smoother transition to and from your storage unit. Thank you for a wonderful experience, despite the Storage system being down all day on 5/1/21
Teresa P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antonette P
|
Online Move In
Rating:
5.0
The staff there was great and the customer service outstanding very friendly and helpful I will definitely return to for their service keep up the great work and Mr Jones was as helpful great teamwork
alicia f
|
First Impressions
Rating:
4.0
It was cool. Bugs and pollen was heavy in my storage but I'm not complaining in a ungrateful way because uhaul had very good deals and my belongings were safe.
Kristen W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constantin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicki B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alphonso C
|
First Impressions
Rating:
3.0
I purchased wrong storage size. I had to cancel and get my money back
Latanyua P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
akeia m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Franchon W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kellye J
|
First Impressions
Rating:
5.0
Ask for EJ. He is the owner and is easy to work with.
marc l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cohanskie G
|
First Impressions
Rating:
4.0
No complaints as of now, I only had it for a week.
Randolph J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cencola J
|
First Impressions
Rating:
5.0
Excellent service and a great crew.
Constantin M
|
First Impressions
Rating:
5.0
Very happy with this facility.
gina k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KIA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Acacia V
|
First Impressions
Rating:
4.0
great speed of transaction, the store setup and procedures allow maximum social distancing during the COVID19 pandemic. Friendly helpful staff. only two issues. first issue was I was given a storage space that already had a lock on it, but the friendly staff quickly resolved that issue by assigning me another storage space of size. Very small inconvenience but shows poor record keeping. I rented two storage spaces, 1 didn't have the provided padlock in it. I had an extra padlock so that worked itself out. There is no lighting at the non-climate controlled area when I had to unload at night, it maybe due to ongoing store renovation construction activities at the time.
ROBERT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn D
|
Overall Experience
Rating:
5.0
My check in person was very professional, and friendly, and her co-workers ae well.
JULIUS G
|
First Impressions
Rating:
5.0
Customer service was great!
Marquita G
|
First Impressions
Rating:
5.0
Extremely friendly staff. I am 7 months pregnant and moving and they wouldn’t let me lift a finger. Very nice people.
courtney s
|
First Impressions
Rating:
5.0
the staff were super accomadati g and helpful.
Shawn D
|
First Impressions
Rating:
1.0
units were not marked correctly. Took quite some time to find our unit. Had to settle for an indoor unit. Lock was not readily available.