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POLLY S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Denton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First off, the truck I received was dangerous to drive due to a mechanical issue, the windshield was a smeared mess so bad I had yo stop and clean it so I could see. I was told to bring it back and wouldn't be charged for it and come to find out I am being charged for it and the replacement truck. I had to take a day off to get this move done and had limited time, that time didn't include having to return broken equipment, as a paying customer I was expecting to receive properly maintained equipment. Some of the people there seem clueless as to how to do their job, I reserved a car hauler and if not for me paying attention I would have been double charged for a trailer that I was told was rented out already. Not satisfied by any means.
Derrick KThe cost to rent is too high. Is the truck made out of gold? If I am paying more than 500 dollars for the truck I should be able to go faster than 75 miles per hour!
Jesus ZThe staff at the Denton, TX. location made for a quick and easy pickup and drop off. Would recommend this location and use again in the near future.
John DGreat customer service at pickup and drop off. Answered all my questions. The staff i worked with where excellent
Scott wThe staff seemed well-managed and worked together as a team. When I arrived, there were 5 people ahead of me in line and 2 behind and just one staff member working the register. The team quickly adjusted and sent in 3 other staff to help inside, and they got the customers situated quickly. I was able to get my rental very quickly considering the amount of people at the store.
John BDuring the month I used a unit at this location, I tried twice, on different weekends, to access my storage room on the second floor. Both times, the elevator was inoperable, and consequently, I could not get anything out or put anything in (my stuff was too large to carry up and down stairs). I could not take a risk that, on an upcoming moving day, my crew would not be able to get to the storage unit, so I terminated my rental.
Robert B | Overall ExperienceGreat Customer service and immediate assistance picking-up and dropping-off.
Ricardo P24/7 junk, or supply WiFi password for better connection. Refueling the truck would not take nozzle stream, line to tank too curved or something, pain to add even 5 gallons. Trucks and rentals not mapped out, wander the parking lot in the dark, need a map of the locations. Scanning information, poor job of indicating what to scan and when. Overall, won't use this service again, IF I rent from U-haul it will be handled during regular hours.
Richard PIt went good until I got home and realized I had left a set lf i.portant keys in the cup holder of the truck I rdnted. I was finalky able to go by there later that evening and nobody had fiund them. I was asked to come bsck tomorrow to talk to girl who chdcked me in. It was my fauñt but I hope tjey have them.
Ty MThe office printer was not working so I could not leave with a printed copy of contract nor a final transaction receipt at turn-in.
Eric JToo freaking expensive
Jae KGot multiple calls on update and status. Installed in a timely, friendly, professional way. Thanks Mark !!
David FAfter getting a POS from the Argyle UHAUL i was able to get a truck from Denton where the clerk was super nice. No small dollies available so I got stuck with 2 appliance dollies that were not useful. You should give me a refund for those. Thank You
Frank LOur original pickup location in Valley View TX was a horrible experience. Uhaul moved out pickup to that location and did not inform us that they were closed on Sundays, when we got to the location the staff was incredibly rude and not helpful at all. The lady named April just tossed and hand written number at me and said not her problem. Once we located another pickup location in Denton the staff was so helpful. We drove from Florida to TX to move my fater-in-law and had this rental confirmation for over a week in advance so it was very frustrating. Once it came to drop off we mad either to that location on Saturday at 9:45 and the app was not working to allow me to complete the return. I called the customer service numer and the lady said she would document that we did drop on time. We received a call on Monday morning from the drop off location and was talked to extremely rudely because we left the blankets in our other truck. We managed to get those to him but now have been charged $161 extra for late drop off. Just over all disappointed on customer service with the exception of the Denton TX location.
Joshua LFriendly staff. Very helpful
Jason AAmber and Angie were extremely helpful!! Amber was totally above and beyond on everything! I’ve never had such exceptional help from someone before. She went above and beyond!
Mickie W | First ImpressionsNone,good service
Yolanda DEven after having appointment I was made to pick up a truck 20 miles away which costed me extra money. Staff were not responsive
Anoop RAmber and Angie at the location helped me out more than any other customer service rep I’ve met. They were awesome! I was literally ugly crying and they just listened and assisted me with my problem.
Mickie WGreat service all the way around!!! Will be back!
Nick JMud on the outside of the trailer. Wasn't a problem for me but i did return it with the mud still on it. Mentioned it to the person removing the trailer. Otherwise the trailer was in good shape.
JOHN HMason was great on the return! Very quick and professional!
Chuck GThe technician was not only very thorough but also very transparent showing us how it was installed before closing everything up. Totally recommend place
Nelson RRather than tell me I’ll get a receipt emailed to me in 15 minutes, I would have preferred staff go over it with me on site to work out any discrepancies
Michael CThis location needs more customer parking.
Matt AI was charged $57 for refueling, but I refueled the truck immediately prior to dropping it off. I received the truck with a 1/4 tank, and I returned the truck with slightly over 1/4 tank. I need to be refunded that charge.
Aaron TFix the app!
Stephen CHad a great experience renting from this location. Awesome customer service, and very polite and courteous staff.
Felix VUHaul helped get us back on the road for the day. We are a small business, and our truck was in the shop for some repairs. UHaul made it quick and easy for us to get on about our day to help our customers. Thank you, UHaul!
WENDY Hthe technician was fast and friendly, and when i returned van he met me outside to assist me in my return. i didnt have to use the app, i was having problems with my phone and was in a hurry, shortly after i received my receipt in my email
Cesiah GWarren G was awesome. He hooked everything up and got our car secured. Had no problems on our travels at all. Thank you Warren!
ronald dNothing everything was good
Sandra TWhitney went above and beyond to help get me set up with a uhaul last minute with extra conditions. She even remembered my name and situation from the phone call hours prior. Everyone there was very helpful and made sure we got everything we needed to aid our situation.
Lila RAssociates were professional and friendly
troy mI was disappointed in the customer service I received from the clerks who waited on me when I picked up the cargo van. My first problem occurred after I signed the contract for the cargo van and the clock started ticking on its rental. I asked what my storage unit number was so that we could unload our goods. The clerk was surprised that I was bringing the goods to be stored there. It took her twenty minutes to find my contract because the computer was slow in responding, and then she seemed to have difficulty finding an available unit. Then no one told me where the vehicle was located in the parking lot, and I had to go back into the store to find someone to point it out to me. Once we got our goods loaded and returned to the facility to store them, I went in to set the passcode for it. A young man offered to take me to the unit so we would know where it was. Turns out it was in the basement, and the elevator was out of commission for an extended period of time, and we had a power reclining chair to carry down two flights of stairs! SO with the clock ticking on our van rental, we went back to the office to find another unit on the first floor. We finally were able to complete our move which would have so much smoother if the clerks had told me that our storage unit was in the basement and the elevator was out of service and where the van was that I had rented. Simple awareness of how to provide excellent customer service!
Roberta BI have used this company before for long hauls and they were great. Wednesday I only had a four hour haul and they were still great. Good service, good pricing. Thanks
Nita TNothing to improve on.
Adam Ain and out both picking up vehicle and dropping it off. needed it two more days than expected and u made it easy. very impressed.
Michael BDesk agent unfriendly. The back of the truck was dirty and the engine on the sounded like it was about to die, poor acceleration and the transmission was very rough. I only got 5 miles per gallon and the majority of the time the truck was empty highway driving. Very disappointing.
Roy STHANK YOU
Les FThe woman training the counter clerk who was helping me was rude! She treated me like I was an inconvenience.
Maximiliano RNothing the staff was great.
PATRICK Fthis is an excellent location. keep up the great work!
Joshua BThe young lady assisting me was especially helpful and friendly.
Tamara EThe staff where friendly and helpful. They set up our trailer in the rain .they did a fine job .we made back just before closing a d the employee off loaded the trailer.
Lee RHorrible . I lost everything I owned during a life trauma and could have easily paid if given more time.
Shannon M | Overall ExperienceThe staff friendly and professional I highly recommend this location
Ranette MBusy place. But they are always well staffed, efficient and friendly
Dan PGreat customer service. They were very helpful and courteous.
Darren BThe guy at U=Haul told me they would check me in, no problem. Then he marked my gas tank at 1/8 of a tank when it was actually 3/8 to 1/2. Charged me for gas after I had just put in over 5 gallons minutes before. Unless this is corrected immediately with a refund of the extra charges and an apology, I will report to the Better Business Bureau. I have proof of all of this. I thought I could trust the check-in guy to be honest and thorough at check-in. He wasn't.
Sandra KLubricate all moving parts of door and fix leak somewhere near over head extension some of my stuff was soaked in rain water (no damage just wet)
Dave DThe staff members who helped me were super friendly and extremely helpful!
Glenn WThey replaced my equipment a few times before leaving which is great but then told me I didn’t have a drop off location so to call before dropping off and when I did what I was told I got charged a wrong drop off location because apparently there was a drop off location.
Leslie WGreat
THELMA S | First ImpressionsThe facility has roaches I did NOT want to leave my stuff and am concerned about getting it. I saw a dead roach INSIDE the unit and a baby crawling on the way out. I've never dealt with a storage place that had roaches. If I saw it the workers know that the roaches are there. I saw a busted bottle of sauce on the floor but of course the cleaning lady was standing around, then left. The online process was great even though I got lost while moving in. The girl who helped was nice but ROACHES are disgusting and that ruined it all. I'm sad for my stuff!
Seronica C | Online Move InOnly downside is lack of parking for storage access. Everyone going into office area takes up the parking access.
Linda B | Overall ExperienceWhitney was awesome!
Jenifer a | First ImpressionsExcellent staff, very helpful with securing a storage unit. Housekeeping was impeccable.
Devota H | Overall ExperienceLet's see you lost the trailer that I brought to you then somehow I managed to drive over 100 mi in town in one day and then called me like 30 times from your personal cell phone. Leonardo then evicted me from my storage unit because I cleaned up my dogs poop secured it and placed it in a trash pile
Kelly G | Overall ExperienceOver the top!
Duane S | First ImpressionsChristopher and Whitney?? I think that's her name, if not I apologize. They were so friendly most helpful and very professional. I will use your service if I have to again. They knew we were tired and the just moved the process with ease and confident.....Kudos to their boss too for training them to be the BEST in customer service... Thank You
Clifton F | First ImpressionsWe were directed to pick up a trailer it was parked in the mud while there were several not in the mud the lady told me to take the one in the mud I got stuck had to be pulled out ,the employee locked us out told us he was doing it early because he didn't want to come back told us to use small side door however it was locked also our code no longer worked took an hour and a half to get back in as we were waiting a car pulled up with several men they were very scary and we got the impression they were going to rob us we picked up our phones like we were calling the police and they left it was a very bad day ! Caused us a considerable delay .
JAMES B | Overall ExperienceNever again. Extremely overpriced. No 24 he access. Even though I paid 100$ a month for a 5x10. Worst storage experience ever.
Joshua M | Overall ExperienceVery friendly staff and was able to use equipment to make my process easier. Definitely a good choice to come and be with you guys for this process.
Raevan M | First Impressionsthis was a positive experience, staff was friendly and knowledgeable.
ann h | First ImpressionsNothing was stolen so to me that is the main thing. A tad pricey for the small size
Russell R | Overall ExperienceA small problem with the termination but a simple phone call and staff member corrected it immediately. Thank you.
Robert S | Overall ExperienceI had trouble with my card and the after hours keypad, but it seems it was a known issue
Daniel T | First ImpressionsWhen it was after hours it showed a number to call and we got lock out of the storage and called the number many times. No one picked up the phone my stuff was open and we never even received a call the next day.
Bonnie C | Overall ExperienceGreat place
kristi j | Overall ExperienceGreat customer service.
TKIMA W | Overall ExperienceEverything I had been told but didnt want to believe was true.
CARL M | Overall ExperienceNever had an issue with the facility or personnel. On one occasion I couldn't find my unit, I called and was assisted by a staff member. I had my u it for over 2 years, pleased all the way around
Jeannette A | Overall ExperienceThanks for assisting with excellent storage for my niece in Denton! I was in Houston navigating. This was a difficult time for our family. My sister died of Covid and my teenage niece (at the time) was navigating life! The storage came in handy. Thanks again!
BYRON J | Overall ExperienceCame to prepare for move in day on 9/27 and was greeted and helped by nice young lady. Came back on 9/30 to attempt to drop storage items and there were no carts available to use. Other customers were hoarding carts and wouldn’t share. We were told by your team first come first served and that they couldn’t limit how many carts one person could use.
Kenneth S | Online Move InThe office staff have little customer service. The employees openly laugh and make fun of customers. One employee flipped us off and another whispers jokes about you in front of you to other staff. My storage unit had a code put on it without my knowledge and I wasn’t even offered to put my own code on my unit. I came twice to access my unit after the office was closed and my key card granted me access but the doors wouldn’t open because unbeknownst to me they had a code on my unit so I wasn’t able to access after hours. I texted the General Manager and received absolutely no response. I wouldn’t recommend this facility to anybody.
Jakaria S | Overall ExperienceAll good.
MICHAEL W | Overall ExperienceNeeds to be a bit cooler inside the storage building. 88 degrees is too hot.
John C | Overall ExperienceThe ladies that helped me were excellent. They absolutely went the extra mile. Thank you
Jessica A | First ImpressionsN/a
Donovan W | First ImpressionsGreat experience
SHELTON P | First ImpressionsOur second year using uhaul storage for our college student. Great service!
Dana B | Overall ExperienceWe had the storage unit for 20 years (yikes!) so we have a lot of experience with multiple managers and staff. I was always treated with respect and got help when I needed it. The facility was always clean. In all the years we did not find a single bug or rodent in our storage units. The loading dock and carts make a tough core as convenient as could be expected. The only problem is parking near the storage building. At busy times it can be a zoo. The ability to prepay for a year to freeze current rate and get a 13th month free saved us hundreds of $$.
ROBERT K | Overall ExperienceI only used the storage unit for 1.5 months. After I called to cancel my storage rental I was still charged for two extra months I wasn't using the storage unit.
Dumisai M | Overall ExperienceThe staff was friendly but not helpful except one girl was. Your facility is too hot for Texas where it gets super hot there. Indoor facility full of bugs not sure how crickets all thru the place. Doors broke or damaged
Jennifer S | First ImpressionsI've been dealing with U-haul for many years. This location is by far the best professional and property, though large site is well maintained. I felt welcomed by family by the entire team and time. Kudos 👏
CHANNDELL L | First ImpressionsI'm sorry, but it makes no sense to request feedback when there has been no response to my request. I was assured that I will be contacted about the broken elevator and rat poison. Please advise on these concerns or let me know the refund policy. Thank you.
Kristen S | Online Move InEveryone was wonderful and I will definitely go with U-Haul for all of my moving needs. It really made my move easier by using y'all's service. It really took a lot of stress out of moving. Thank you to everyone that helped. Thank you and thank you again!!
amanda r | First ImpressionsAll the employees were so nice and helpful. They worked very hard & stayed in good moods & friendly . Which was very hard to do when it was so hot & there was so many people there. But you all have a good team in Denton. Thank you
Priscilla P | Overall ExperienceGreat staff!
Allen M | First ImpressionsI used you guys once before and I just needed some place to put some things for a while and I appreciate that thank you very much
Lynda N | First ImpressionsI moved out of my unit on 14-Feb two full days before payment was due. One female employee I don’t recall her name, was hateful and outright rude. When I moved out she coldly said she did not have time check the unit. I am still getting late notices and letters in the mail. I moved out as I was required. Given the rude behavior of that employee Im not surprised at the poor book keeping practices at this facility. On top of that my unit was floored. I doubt that I will ever use U-haul again.
James B | Overall ExperienceGreat job
KASEY O | First ImpressionsThe storage unit was fine however, I rented a 10 Ft truck to move my things out and I received a truck that was unacceptable. The seal on the doors was broken, so the wind was extremely loud in my ear (sounding like the window was down) the entire 40 minutes to my destination and 40 minutes return! This made for a very uncomfortable, and nerve racking experience!
Sheila D | Overall ExperienceI did have mold on the bottom of three boxes. I just threw that stuff away. there was nothing of great value. All I had to replace was a tea pot. Thank you for taking care of my stuff. Steve Tyler 0124
Stephen T | Overall ExperienceFirst my unit was flooded and I experienced great loss. We had to move me to another unit on a separate floor from my other unit. Then they proceeded to charge me a late fee on the new unit even contacting my next of kin. One notice threatened to prevent me access despite being paid in full. When I called I was not allowed to speak and I was spoken to so poorly by the manager that I absolutely cannot believe it. I rented a Penske truck and moved BOTH my units out and into a different storage unit. Luckily, at least for now, you are not the only game in town. I hope to never do business with U-Haul again, and I vowed to tell everyone who will listen about how poorly I was treated throughout this entire unfortunate experience.
marilyn g | Overall ExperienceWhen I need a truck or a storage unit I always come to this U-Haul company. They are the best, the service is number one all the way around. Thank you guys for the great service.
LATASHA M | Overall ExperienceI had a storage unit at this location for 9ver 10 years. When I needed another one it was no problem. When I emptied that one, again no issues. When I FINALLY almost emptied by big unit and saw that there was a little one nearby, again not a problem. Then when they had a water line break (first problem ever) they handled it quickly and professionally. If I ever need another unit I would absolutely use them again.
DONNA P | Overall ExperienceThe jury is still out. Major leak at facility. Property lost. Waiting to how handled. So good so far
Joseph F | Overall ExperienceWould give a zero star rating if I could. Absolutely horrible. Would not recommend to anyone. Storage unit was on the second floor and was broken into and completely trashed twice. The second time it happened I was never even contacted. I went up on a Friday to pick up some things and found it broken into, went downstairs to confront the staff and they told me the break in happened on Monday. They refused to show the video tape even after the police arrived to take my statement. Later found out the break in happened 3 weeks prior to the original date they told me. Thousands of dollars worth of items stolen both times and the staff were completely unhelpful.
Hannah P | Overall ExperienceMovers were amazing. highly recommend.
Paul s | First ImpressionsThe only thing I objected to was that I moved out on the thirteenth of the month and was told that you do not pro-rate so I paid as much for a half month as I have been for the entire month for the past three years I live on a fixed income and did not like that but the rest of my experience was good thank you
Vicki M | Overall ExperienceBest experience I've ever had with storage!!!!
Kelly H | Overall ExperienceThe gentleman who helped me was great. His parents would be proud.
SHERRY S | First ImpressionsTook awhile to get correct auto billing but staff always friendly on phone & helpful with 90 yr old Step-Mom facilitating donations & move out
babara W | Overall ExperienceEquipment I reserved was not available resulting in extra mileage fees for me. However, the staff was helpful with putting air in the tires of my truck rental due to renting facility issuing it to me flat tires to make a 200 mile trip.
QUOSHALA M | Overall ExperienceThe U-Haul had a slow leak in one of the rear tire when I picked it up and was told to put air I did but a censer indicator kept popping up I was able to get a person to check the air pressure that advices me that the tire probably had a small leak
Yolanda S | First ImpressionsI just don't understand how you can charge me for a whole month when I called and let you know when I was getting out of my storage and you told me that you would not charge me for the whole month as long as I was out by closing on October 2nd I moved everything out way before closing unit 1537
Ella C | Overall ExperienceThe original people that did my reservation weren't very knowledgeable. When I came back to pick up my truck and get my storage the staff fixed the issues from the ones who originally reserved me. I really appreciated the concern and how kind they were. They went above and beyond to take care of me. I really appreciate them.
marquita a | First ImpressionsThe young lady that helped me was outstanding!!
ERIN P | First ImpressionsThe employee who helped me was extremely rude, wasted my time by pretending to not be able to find my reservation and obviously has no social skills and a nonexistent work ethic. And most likely lacks any type ethics period. I was satisfied with the unit however the employee was trash.
Aaron S | First ImpressionsIn the beginning there were many carts available. Now last few times I have been there there have only been two available to fight between two or three different groups. Where did all the carts go?
Heather H | Overall ExperienceThank you yall the staff in Denton off I 35. You guys really help me out on a rough day. I really appreciate everything. Thanks Again🥰
LATASHA M | First ImpressionsThe GM would generally return my phone calls within a couple hours if calling after hours. I had problems with the card reader especially after hours. I created a pin that worked perfectly though. I found the floors were typically very clean, but there was trash and debris left by people. It always seemed to get cleaned up, but people kept making messes. I found the facility smelled like dirty clothes. I often would find the main doors open during the day. People would not check-in they would follow people in and would not seem to have credentials to check-in. I found the parking lot was often a disaster after hours and it was difficult to find a parking spot during the day. People seemed to leave their vehicles for extended periods in the parking spots and there was generally a shortage of spots available. I would often have to carry things across the parking lot to my vehicle.
Nicholas W | Overall ExperienceDoor latch to the storage door is nearly impossible to open without hitting it with something but otherwise extremely easy access. Also after-hours rules were a bit unclear
Alessandro P | Online Move InI was erroneously charged a $15 late fee and at this point it appears I will never collect it. Corporate call center told me to call the store. After multiple attempts I finally reach the store only to be told a manager has to perform the credit. Never heard anything again. Yesterday I am there in person at 130pm and the manager has “left for the day”. They took my name and number down, yet my confidence is not high I will ever see that money again. Horrible horrible management.
Laura B | Overall ExperienceIt's the staff for me and the cool air while moving
Deneena B | Overall ExperienceThey were not helpful or friendly. They told us that they didn't have any storage units available. But once we call to make reservations. We were informed that they had a few units available. They just wasn't helpful to us. We feel it was because our storage was going to be free for one month. So they didn't care for us to get their storage. Because they wanted to make some money off of them. Poor customer service all way around
eurekalynn w | First ImpressionsIt was very crowded and very hot the day I was there but the staff was very friendly, courteous and helpful. I felt bad for them because of the amount of people in line. In the heat people were irritated but the staff stayed very courteous. Thank you.
Priscilla P | First ImpressionsEveryone I have worked with on the phone and in person have been very courteous, helpful and patient with my many questions. I will use U-Haul for my future moves.
Cynthia C | Overall ExperienceThey were very helpful and answered all questions.
LYNDA P | First ImpressionsMaking the reservation for the storage unit was effortless. The lady who answered my questions and made the reservation was very nice. The staff at the U-Haul Denton location are all very nice, professional and quick.
Cynthia C | First ImpressionsWe all have room to improve. The CSR was very helpful and knowledgeable.
Betsey b | First ImpressionsI moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.
TERESA P | Overall ExperienceFacilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.
Deborah W | First ImpressionsNeed a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max
Cynthia H | Online Move InJaybird was super helpful and got me taken care of fast
Jay T | First ImpressionsReally amazing service! Everyone was super helpful and I was really impressed!
Jacey S | Overall ExperienceI have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!
DENE W | First ImpressionsTHANK YOU U-HAUL. I had over $15,000.00 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.
Michael W | Overall ExperienceThey were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.
Wendy P | Overall ExperienceUsed them for almost two years and never had a problem. Building could have been cooler at move out but it wasn’t unbearable.
Wendy P | Overall ExperienceThis was the best experience I've ever had. Way to go Denton Exceptional Customer Service.
Shatara M | Overall Experiencegreat customer service
Michelle R | Overall ExperienceN/a
ANNA M | First ImpressionsYou known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.
THOMAS H | First Impressionsjohnathan was great good customer service just met him but he acted like i knew him for a long time
Devon G | Overall ExperienceEveryone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.
KIMBERLY S | First ImpressionsThe YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.
Breeanna B | Online Move InThe first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me
Megan C | First ImpressionsAmazing customer service very helpful
Paula A | First ImpressionsEverything was very last my minute for us. So kudos to all who helped make the experience great
Chris B | First ImpressionsThe storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!
Arcadio P | Overall Experiencevery good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul
Michelle R | First ImpressionsEfficient and courteous. They helped me so much
Danea A | First ImpressionsThe only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn’t bring any with me to my new place.
Tiffany T | Overall ExperienceI hall is fine with me, truck rental and storage,made my problem easier
LaBarbara F | First Impressionsno other coments
JOANN L | Overall ExperienceGetting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.
Matthew H | Overall ExperienceGreat service!
kaitlyn A | Overall ExperienceReally helpful.
Robert E | First ImpressionsVery friendly staff always going above and beyond.
Hollin L | Overall ExperienceThe staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance—the available dollies were unusable and there was not an available trash can near the entrance.
Andrew C | First ImpressionsBoth locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great
MICHAEL W | First ImpressionsThere were roaches crawling on the floors.
Tiffany T | First ImpressionsYour staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.
Thomas M | First Impressionsbest place to store your things and safe place to store your things
JOANN L | First ImpressionsThe staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊
Tracy R | Online Move InThe uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentive
Latessia A | First ImpressionsThe staff is as very friendly and helpful! I felt all of my things in storage were well protected!
MARK L | Overall ExperienceI had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.
nicole b | Overall ExperienceI moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.
PENNY A | Overall ExperienceElevator was broken and I was not able to finish unloading my truck
jonathan b | First ImpressionsRob Welch runs a great facility.
THOMAS A | Overall ExperienceVery helpful worked with my needs gave me some deals!! I would love to work for this guy!
ERICA R | First ImpressionsIt was not clear in the email instructions that I had to “check in” first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.
KEVIN G | Online Move InMy entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter
Anna W | Online Move Invery courteous and helpful.
Barbara M | Overall ExperienceVery friendly staff and helpful.
Madeleine J | First ImpressionsThe staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I’m talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn’t understand what customer service means. He told me he didn’t have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn’t mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.
Kim H | Overall ExperienceLoading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. Thank you!
Tracey B | Overall ExperienceNot as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.
Keith B | Overall ExperienceUhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.
Evan R | Overall ExperienceU-Haul seems to know what people need when it’s time to move and provide everything to make the process as easy as possible. “ Thank-you U-Haul. Don Zeman
Don Z | Overall ExperienceThe staff was extremely rude and unhelpful. Would not recommend
Collin C | Overall ExperienceThe facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.
Grant G | Overall Experience2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!
Vicki S | Overall ExperienceI've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.
Paula C | Overall ExperienceI came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.
Grant G | First ImpressionsExcellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial “fill” and will take a little more time when we need to empty it.
Keith B | First ImpressionsFantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.
DEBORAH C | Overall ExperienceNo issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job
Scott K | Overall ExperienceStorage unit was too expensive.
Kim C | Overall ExperienceOk so your facilities are plenty nice with reasonable prices but here’s the problem.... we’re in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I’ll know exactly where I caught it. It’s insane they your company isn’t taking COVID-19 seriously.
David M | First ImpressionsLoved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.
Lisa M | Overall ExperienceWill definitely use again.
Terrence K | Overall ExperienceI was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.
Susan D | Online Move InAppreciated the fact that without hesitation, we were walked to the unit TWICE!
Clint H | Online Move Inthe locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.
John D | First ImpressionsMy daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.
Eleonor J | First ImpressionsTha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!
Alan K | Overall ExperienceThank y'all!!!😁
Tara C | Overall ExperienceOutstanding customer service..
Terrence K | First Impressionsgood job
JAMES J | First ImpressionsExcellent fast service as usual.
ALEX C | First ImpressionsEveryone is always so friendly at this location!
Laura D | Overall ExperienceQuick and easy to get.
Jonathan R | First ImpressionsI’ve never had any issues and the staff was very helpful.
Skylar S | Overall ExperienceThe facility is well maintained and well run with a staff that is always ready to answer questions and to help.
Thomas A | First ImpressionsTruly couldn’t have been nicer
Wendy P | First ImpressionsUseful
Katherine I | Overall ExperienceOur key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.
Leona D | Overall ExperienceVery nice and professional.
Sam A | First ImpressionsWonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility
Ashley W | Overall ExperienceEverything went great! Thanks!
Stacy G | First ImpressionsThe staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.
Joseph C | Overall ExperienceGreat storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.
HENRY S | Overall ExperienceWould recommend
BRIAN M | Overall ExperienceGreat Service
Magaly V | First ImpressionsNeed to make sure when someone says they want their payment auto drafted that it’s actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.
Jami M | Overall ExperienceCan’t complain. Everything was great.
Kalea C | Overall ExperienceThe move out was simple and easy.
Venson H | Overall ExperienceMy only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.
Ethan B | Overall ExperienceVery helpful and informative. Glad I switched to Uhaul
Brittany M | Overall ExperienceGreat great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.
Justin D | First ImpressionsI was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.
Andrew s | Overall ExperienceFirst time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.
Colin W | Overall ExperienceThis facility was always clean and the climate controlled areas were free of bugs and dust.
TOBY S | Overall ExperienceThe staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.
Carla R | Overall ExperienceI have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. Thank you!
JANA T | Overall ExperienceStorage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.
william k | First ImpressionsU-Haul met my needs for moving and storage.
Marilyn M | Overall ExperienceThe- staff was pleasant and efficient,
PAUL T | Overall Experiencethe staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.
Shelby R | Overall ExperienceWell maintained facility.
Sean S | Overall ExperienceThe facility was always so clean, I felt confident in having my belongings stored there,
rhonda r | Overall ExperienceU-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again
Ethan S | Overall ExperienceI used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location
GILBERT R | Overall Experience1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn’t use the space. I’m a 4 yr customer and deserve better than sorry and no!
JOHN V | Overall ExperienceThe 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!
David L | Overall Experiencenone
denise j | Overall ExperienceYour facility was clean and easily accessible.
dennis l | Overall ExperienceAngela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it
Lauren B | Overall ExperienceThank you
Daniel S | Overall ExperienceWe found the expense too high.
Lynn G | Overall ExperienceFelt really comfortable with leaving all my items here! Friendly staff and a secure location!
Jacob A | Overall ExperienceThe storage unit could stay open longer, even all night, especially, for those who work.
Carolyn H | Overall ExperienceEveryone was always helpful and courteous!
TERESA M | Overall ExperienceBoth the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.
Temple S | ReservationFacility appeared very clean with no sign of bugs.
Sandra M | Overall ExperienceGreat
Lisa J | ReservationEntry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month’s rent when I checked out on the 5th.
Angela L | Overall ExperienceVery satisfied
Heath H | ReservationBest experience
Shawna M | ReservationVery nice
Mahendra G | Overall ExperienceGreat!
Andrew L | Overall ExperienceOverall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.
DOMINIQUE D | Overall ExperienceMy items were stored for 10 months. Looked as good when we took them out as when we put them in.
Carol J | Overall ExperienceN
John T | Overall ExperienceOverall disappointed in the service after over 10 years as a customer
MARK H | Overall ExperienceMy only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.
Lilia A | Overall ExperienceHad a great experience! Would highly recommend storing your belongings or rent one of their vehicles.
Cheryl H | Overall ExperienceClean. The carts for transporting goods to you unit were very helpful.
ELIZABETH S | Overall ExperienceGreat facility. Helpful employees.
Elizabeth F | Overall ExperienceThis was a great place to keep my stuff while I was in between apartments for the summer!
Cambria S | Overall ExperienceAdmistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.
Valerian E | Overall ExperienceBest storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks
Dennis G | Overall ExperienceImpossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.
machuky R | Overall ExperienceI'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.
Denise G | Overall ExperienceMy average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.
Theresa L | Overall ExperienceThe only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.
Chelcie F | Overall ExperienceN/a
JORDAN W | Overall ExperienceNice place. Would use again.
Greg S | Overall ExperienceHighly recommended.
WILL S | Overall Experience