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Adrianna MCustomer Reviews for U-Haul Moving & Storage of De Soto
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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DEBRA M | First ImpressionsThe General manager needs an attitude adjustment....she was very unpleasant
Natasha M | Overall ExperienceStaff and hours was great but the unit door wasn’t secure, the door was off one of the door hinges. The unit had a tag that said ready to move in but who would actually put valuable items in a unit where the door isn’t even secured to the hinges. I go a refund and went to another storage facility
Devard C | Overall ExperienceProfessional atmosphere
JOSHUA M | Overall ExperienceSome of the employees are not very friendly or helpful....their were a handful that were very helpful to name a few Jason at the west Florissant location in Florissant, Mo 63135 and Brantly & General Manager at store 56 on I-35 in Desoto, Tx Also somehow I was charged for a storage facility I necer moved in....thankfully I was refunded my money right away.....but I would not recommend the company to annnnnnyone...the service I received was horrible!!!!
Natasha M | First ImpressionsMy storage unit was trashed which is why I moved out. I had other people’s stuff in my unit which means my stuff is probably in another person’s unit.
Mikayla D | Overall ExperienceThank you for being so helpful ☺️.
CASSANDRA s | First ImpressionsRat infested!!!!!
Brianna H | Overall ExperienceI understand that it's a self storage but I think if somebody needed help and they asked for I think they should get it
melony j | First ImpressionsMgr of this particular storage was not at all professional in any way..she was very rude and I would not recommend anyone to rent from her...very poor representating for U-Haul...been in customer service for over 33yrs and someone like that would not be working in any facility of mine..very bad attitude..will never rent from her ever again .. something really need to be done about this because there's a lot of customers I know who experienced the same nasty attitude from her..very dissatisfied
TONY C | Overall ExperienceThe storage room was taking on water and damaged some of my furniture. Rats were also in the storage and damaged furniture with urine and feces.
CORY L | Overall ExperienceVery rude and smug customer service worst experience of all time. I’m not sure if the company hired the right people to do customer service. I will definitely be speaking with the MCP Mr. Fulton in DeSoto.
Aaron G | First ImpressionsThe staff was friendly and very helpful and the property was well maintained however there were rats in my unit. I do not believe the staff were at fault but I had to throw away a lot of my things due to rodent damage.
SHAREE F | Overall ExperienceNever have I experienced worse customer service. After discovering that our account was set up incorrectly by the former manager, Wykethia Johnson made fixing the problem as difficult as possible. We tried to use the new access card the next day and they didnt work. Once again Wykethia was rude, unprofessional and unhelpful. We stored eight six foot Christmas wreath and found that rats had eaten through the wires for five of them. There is no doubt about the rodent problem as there was also a dead rat in the unit. We decided to close the account as the manager offered no apology or solution. When told that she would be losing a customer Wykethia responded that she didn't give a f$%^ and that we could go somewhere else. We did and we suggest that you do also.
Sheridan p | Overall ExperienceThe office Mgr is the best. Knowledgeable, helpful. Compassionate and gors above and beyond to make things right
tami h | First ImpressionsWykethia Johnson Is awesome. Y’all have a gem there.
Anthony S | Overall ExperienceCost to much for a little space
Daucie L | Overall ExperienceStaff was welcoming
Miyoshi H | First ImpressionsThe rats ate through my boxes and chewed two pair of shoes my decorative tree they just destroyed a lot of my things because rat urine and feces carries virus and disease
Dequita S | Overall ExperienceI don’t remember the guy that helped us but he was awesome! Very friendly and helpful!
Stacey F | Overall ExperienceThe staff very patient, great customer service and friendly, second or third time using this location for storage and truck
jenniell p | Overall ExperienceI'm glad I was able to find a place like uhaul storage to store my stuffs while a find a place of my own thank u so much
Bertha S | Overall ExperienceGreat staff on morning and evening.
kedrick m | First ImpressionsThe Customer Service sucked & they lied about how there rental process worked. Then they called & harassed me about paying for a storage that wasn't mines....
Cherory K | Overall ExperienceRat destroyed my furniture with feces and urine and bug infestation
KHIJA G | Overall ExperienceThe staff are very friendly, helpful and awesome. Will always be a customer
Cedric B | First ImpressionsRat feces in our unit multiple times.We did complain to the front office once we noticed the rodent droppings.The issue was addressed but not completely fixed.The 2nd time we approached your employees about this issue,we were ignored by all 3 employees that were in the office that day.We immediately looked for another storage facility and will never do business with Uhaul again.Our monthly storage rent increased 2x's and there has been no updates,upgrades,or anything done to this rundown storage facility.
CELEDONIO F | Overall ExperienceThis facility has rodents. Found rat droppings. My mattress and box spring. Had holes from that. No I would not recommend this facility..
Chyrell J | Overall ExperienceI am a heart transplant patient. Just got alittle behind
Cynthia F | Overall ExperienceMy property is damaged and smells like mildew
Donald L | Overall ExperienceWykethia (the Desoto, TX store) was great because she fixed all of the screw ups other Uhaul representatives had done.
Willie P | First ImpressionsI moved out on the 6 not the 8
Markeshia J | Overall ExperienceThe storage was secure but it didn’t seem weather proof. There were thousands $$ Dj equipment and speakers in storage and it appeared as if water had gotten in from the rain. Rat droppings and Rolls of wet paper towels to soak up the water. Thank you
VINCENT H | Overall ExperienceThe manager was so helpful and friendly. She was customer service in an amazing way!
Mike T | Overall ExperienceThank you for always being so accommodating
COURTNEY M | Overall ExperienceThanks for everything
Martin w | Overall ExperienceI moved out on Saturday 8/13/2022. I emailed you this information. Plus I told the Uhaul employee that I was moving my things out. I even rented a Uhaul truck so I could move my things out. I turned in my key card to the Uhaul worker. Why am I billed all the way to 8/18/2022??? Absolutely this is poor service and, poor communication. No I don’t recommend your company. In fact, I’ll let people know my experience and help them find a place they can trust.
jacoby b | Overall ExperienceBad experience with rental of trailer reason not excellent review but will take that up with them
Gary L | First ImpressionsManager Lakyta was absolutely amazing and fun to talk to. She made sure to accommodate my storage needs after the app lied about available storage in cedar hill.
ERICA B | First ImpressionsThe worst thing I’ve ever experienced. I came to unload my truck and couldn’t get in it. They claimed they did not mess with my lock but hours after my movers left the staff had acknowledged they changed the lock. I had to pay movers anyway as they took the truck somewhere and billed me $3200.00 with no explanation.
Glenda M | Overall ExperienceThank you for the convenience service.
jeffery b | First ImpressionsThe Women at the front desk is very rude she needs to Learn how to speak to customers. My experience was very poor if i could give no starts i would this is exactly why i move my items to another storage facility due to her rudeness. She needs to work on her self asap it’s just so sad why black women have such a bad attitude it’s something that we need to work on seriously coming from another black women.
DEVENNAI W | Overall ExperienceI have had the privilege to deal with management as well as customer support agents at this location, and all were friendly and helpful at each turn. Ms Johnson is an absolute gem and her expertise and customer service is beyond stellar.
Lakenya B | Overall ExperienceOffice was fine. The storage itself is old and Very much needs some maintenance! My units' door was Extremely difficult to open, rusty rails/etc. are likely the cause. A lady, older person, someone with average strength would Not be able to open/raise the door by themselves. The Main entrance gate Very rarely opens with the access card they give you. Overall- You REALLY need to spend some time and money on Maintaining the old facility, would make for a better Customer Experience.
Richard S | Overall ExperienceThe manager of this property is STELLAR! God bless her!
ERIC A | Overall ExperienceGreat service and quick and easy process. James was nice and extremely helpful with getting me situated.
GABRIELLE H | First ImpressionsThe only problem I had was that they sometimes don’t send an email letting you know the bill is due
CEDRIC F | Overall ExperienceI didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!
Tenisha H | Overall ExperienceMy storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I’ve sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can’t afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It’s been a nightmare.
kelly p | Overall ExperienceVery friendly service!! Highly recommended!
Kayla B | First ImpressionsWhy was my evaluation in Spanish?
Franchesca W | Overall ExperienceStaff and management our professional and very helpful. I really appreciate them
Sharonda F | Overall ExperienceI would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .
Salvador p | Overall ExperienceI had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn’t pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.
Tiara M | Overall ExperienceFast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND
Lisa J | First ImpressionsKeitha,Dana and James were very friendly and knowledgeable!! They need a raise!
shenequa c | Overall ExperienceThe general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb
FREDERICK H | Overall ExperienceMy trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we’re watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company’s policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!
Jeff C | First ImpressionsVery helpful and very professional
MICHAEL S | Overall ExperienceKeda is a great leader with her team.
CATHERINE M | Overall ExperienceI will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.
MARK V | Overall ExperienceCaidyn was super nice! Everything went smooth & great.
CATHERINE M | First ImpressionsThe storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit
Gary J | Overall ExperienceLoved the service and will most definitely use them again
Cynthia G | First ImpressionsReserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.
Lance S | First ImpressionsJob well done
Micheal H | First ImpressionsAlways great
Kelly J | First ImpressionsThanks so much for all the help and a good place to business with.
Martin w | First ImpressionsSlightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.
De E | First ImpressionsThe main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!
joyce g | Overall ExperienceThank you
Danny P | Overall ExperienceI have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!
STEPHANIE P | Overall ExperienceEverything went well and the young lady employee was most helpful and courteous.
cecil b | First ImpressionsGreat Customer Service
Michelle C | First ImpressionsThis place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.
Lisa G | Overall ExperienceNo comments
Dessa S | Overall ExperienceHad no problems the service was great
misty p | First ImpressionsKevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.
KERRY A | Overall ExperienceThe manager Kevin Clayton provided excellent customer service during my truck and storage rental!
Corey G | First Impressionsevery thing went find
LARRY D | Overall ExperienceMice butchered my items.
Kourtney M | Overall ExperienceI talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!
Stephanie D | First ImpressionsKevin and staff are great
Michelle j | Overall ExperienceAWESOME
Daniel P | First ImpressionsThe Manager was extremely nice and helpful.
CHERYL B | Overall ExperienceKevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!
Michael H | Overall ExperienceI showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do
Adrea M | Overall ExperienceIt was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.
LAKENYA S | Overall ExperienceKevin Clayton is the BEST. Very good customer service skills.
Tonia W | First ImpressionsStaff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !
SUSAN S | Overall ExperienceVery Professional
tammi w | First ImpressionsThe manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!
Shereka B | First ImpressionsThanks for service
Yaritza P | Overall ExperienceI specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.
Carmela L | Overall ExperienceKevin is great I always rent from his location
Wednesday A | Overall ExperienceExcellent customer services
paulette s | First ImpressionsWas not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.
Nina S | Overall ExperienceIt was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.
David M | First ImpressionsThis was a great place with great staff.
Kerry D | Overall ExperienceAfter having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.
BETTY J | Overall ExperienceWhen I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.
sharon p | Overall ExperienceThey were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!
erica w | Overall ExperienceStaff was great, but my unit had problems getting in and out of.
RODNEY B | Overall ExperienceCame in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!
ambrosia a | First ImpressionsGod bless you. Your guys were awesome.
Vern r | Overall ExperienceGreat Staff!
Tarsha W | Overall ExperienceThank you very much for your help!
Hope W | Overall ExperienceGreat costumer service!!!
Amanda M | Overall ExperienceGood customer service and manager was very helpful
Natassia G | ReservationI like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.
Latrece R | ReservationAlready said it all
steven z | Overall ExperienceI was really pleased with the service I received. It’s a family friendly atmosphere.
betty w | ReservationStaff was very helpful. Facility is convenient to where we moved.
becky p | Overall ExperienceLate fees after 2 days a bit much will NEVER
dwalla j | Overall ExperienceKevin was friendly and very helpful i would rate his sevice excellent ...their was a female their who seemed to be confused and very unfriendly ..an older gentleman who was very helpful and friendly.
Olene K | Overall Experience