Customer Reviews for U-Haul Moving & Storage of De Soto

Rating:

5.0

Nothing everything was great.

Rating:

5.0

Easy drop off location.

Rating:

3.0

Stated they would make notes of the return..no air-conditioning and problem with exhaust bur don't know if they did

Rating:

4.0

Let the customer know if there are additional charges.

Rating:

5.0

Thanks

Rating:

4.0

I’m disappointed in UhAul, every time I book there is an issue. I couldn’t select the dropoff I wanted when I made the reservation, so I called and spoke to an agent. The agent modified my reservation for the drop off closet to me. When returning my reservation still had the wrong dropoff. I called the 800 number, transferred, told the agent the issue…at any rate he hung up on me.

Rating:

2.0

The General manager needs an attitude adjustment....she was very unpleasant

Rating:

1.0

Was told I couldn't drop off trailer at location because they were full which they obviously were not. Was told to find another location and didn't offer to help. I had to find one myself. By this time it was after hours and a lot of places were closed so i ended up calling uhaul.

Rating:

5.0

Great customer service

Rating:

5.0

The drop off location was great. The lady was very helpful. Other employees were very nice.

Rating:

5.0

James R was very polite and professional. He quickly got our trailer rental process in minutes. Having the online check-in really helped speed up the process. debris was left in the bed of the trailer. The trailer was right out front of the office and hookup was quick and easy. James did a great job. However once I got home and looked closer of the trailer bed it was full of debris from previous usage. I had to power wash it to prevent it contaminating my cargo I was loading that include household items. Other than that everything went well of the equipment's performance and reliability.

Rating:

2.0

Was not told I would be charge an after hours fee. Was told to bring back at a certain time and nothing else.

Rating:

3.0

Had trouble checking in triuck.use barcode and it said I wasn't in system

Rating:

1.0

Rude customer service, smells like the employees had been smoking weed in the office. Bad attitude from the rep, and was in the middle of arguing with another customer to the point they almost got into a fight.

Rating:

2.0

The old white guy with the owner name tag was terribly rude

Rating:

3.0

N/A

Rating:

1.0

Passenger mirror was loose and won't stay in place. Passenger seat belt stuck and not operable. Safety violation

Rating:

4.0

Pick up was Good, she was Very Helpful.

Rating:

4.0

At this point I don’t no I was pleased with the service

Rating:

2.0

Staff and hours was great but the unit door wasn’t secure, the door was off one of the door hinges. The unit had a tag that said ready to move in but who would actually put valuable items in a unit where the door isn’t even secured to the hinges. I go a refund and went to another storage facility

Rating:

5.0

I appreciate the staff and how they helped me today. Thank you so much

Rating:

5.0

Professional atmosphere

Rating:

2.0

Made me put a $200 deposit down because I was 19.

Rating:

2.0

I had to go to this location because the truck I wanted was unavailable closer to my location needs. When I showed up, online check-in was unavailable, and the desk agent was not friendly. The dolly I needed for my move was unavailable at this location, and the agent said they had no dollies available. He was not friendly and asked if I still wanted the truck. I, of course, needed the truck, so I said yes. I then had to incur the extra miles (which were charged despite having "extra miles added due to picking up farther than my original location." I had to go to Home Depot and buy a dolly to complete my move and was unhappy with the experience.

Rating:

5.0

Easy process and friendly personnel

Rating:

1.0

my experience was not good, due to the fact of misrepresentation of my scheduled time, as well as the system, not allowing me to login to check in my vehicle, and then for that error, not on my behalf, being charged the extra fee no one ever reached out to communicate with me, they just charged me I’m on camera at the location and I had to sit there for an extra 30 minutes while I waited on the phone to check in properly although I was there on time, I still was charged the extra fee

Rating:

4.0

NIce guy but did not review my charges or policy.

Rating:

5.0

Excellent Customer Service

Rating:

2.0

Some of the employees are not very friendly or helpful....their were a handful that were very helpful to name a few Jason at the west Florissant location in Florissant, Mo 63135 and Brantly & General Manager at store 56 on I-35 in Desoto, Tx Also somehow I was charged for a storage facility I necer moved in....thankfully I was refunded my money right away.....but I would not recommend the company to annnnnnyone...the service I received was horrible!!!!

Rating:

5.0

Very fast transition.

Rating:

5.0

Nothing

Rating:

5.0

The Service was excellent.

Rating:

5.0

Good service

Rating:

3.0

Wykethia at this location is rough around the edges not very customer friendly . There was a dispute on weather or not a reg pickup truck came with a hitch or not. I visited this location 2 days before to verify this and was told that o came with it by a different gentlemen. I was renting this truck for my church as we often do and have never had to pay wat was explained an additional 30$ for a hitch. So this whole back n forth was very frustrating. And still have no empathy or understanding of wat truly is supposed to be.

Rating:

5.0

Quick and painless dropoff process, loved it

Rating:

5.0

Service was great, soon as I pulled up the guys were there to help. I was in and out within 10 minutes tops.

Rating:

5.0

Excellent customer service at the 1245 I-35 location in Desoto, Tx. I would recommend this location to anyone. The staff is professional, courteous, and friendly. Great location for all your uhaul needs !!!

Rating:

2.0

My storage unit was trashed which is why I moved out. I had other people’s stuff in my unit which means my stuff is probably in another person’s unit.

Rating:

5.0

Very helpful and professional

Rating:

5.0

Nothing

Rating:

5.0

Thank you for being so helpful ☺️.

Rating:

4.0

Your Webb site sucks ass. Super slow, unhelpful and very frustrating.

Rating:

5.0

Fast n friendly

Rating:

5.0

Good service

Rating:

1.0

Rat infested!!!!!

Rating:

5.0

I understand that it's a self storage but I think if somebody needed help and they asked for I think they should get it

Rating:

1.0

Double check your maintance on your trucks very poor maintance service on them because the truck stopped on me 15 minutes later after I rented it had me stuck on the side of the freeway for 4 hour waiting on U haul mechanical

Rating:

5.0

My rental experience couldn't have been better.

Rating:

5.0

Nothing

Rating:

2.0

Mgr of this particular storage was not at all professional in any way..she was very rude and I would not recommend anyone to rent from her...very poor representating for U-Haul...been in customer service for over 33yrs and someone like that would not be working in any facility of mine..very bad attitude..will never rent from her ever again .. something really need to be done about this because there's a lot of customers I know who experienced the same nasty attitude from her..very dissatisfied

Rating:

5.0

I reserved a truck at this location but got a call from U-Haul saying we would have to pickup at another location. When we arrived there were no keys for the truck and the manager was unable to resolve this for us (it was basically a gas station). I have used the location of my original reservation many times and was always happy with them. I called and the lady running the show and she saved our day! Although strapped for vehicles she managed to work out a smaller truck (which ended up fine) for the time frame we needed, even though she was handling phone calls at the same time. She is a true multi tasker! She had the supplies we needed and got us on our way to a successful move. I HIGHLY recommend this location.

Rating:

1.0

I rented a truck from another location and I to pick up a dolly from this location. This location did not report that the dolly was returned. That was 09/2022. It is now 01/2024 and I received a bill for over $5k for a dolly that was returned.

Rating:

5.0

We appreciate the attention to directing us to a closer drop off location!

Rating:

5.0

Every thing was great people were both friendly and very helpful

Rating:

5.0

Make sure there’s no engine light on and all the tires are aired up before customers get in it

Rating:

5.0

Customer service was excellent.

Rating:

2.0

The storage room was taking on water and damaged some of my furniture. Rats were also in the storage and damaged furniture with urine and feces.

Rating:

5.0

Nothing. A-1 customer service.

Rating:

1.0

Your return policy is horrible!! Its as if its set up to make the customer fail and pay the convenience fee. I downloaded the app and it asked for precise location then it just kept saying not able to continue need precise location. I was there before 9 and if you are able to see that i should not be charged 20 more dollars for that inconvenience!! Poor, poor, very poor customer service!!!!! Im sure its not just this location that uses this system. And please don't ask me about phone service as if its my network! I'm sure im not the first or last person to complain about this.

Rating:

1.0

Very rude and smug customer service worst experience of all time. I’m not sure if the company hired the right people to do customer service. I will definitely be speaking with the MCP Mr. Fulton in DeSoto.

Rating:

1.0

Poor customer service at the pick up location. Truck was cleaned, but it need it some maintenance since the steering wheel was crooked due to needing an alignment. Breaks on the truck were stiff and very jumpy while driving the truck around 40-60 miles per hour. I would suggest to get the truck maintenance.

Rating:

3.0

The staff was friendly and very helpful and the property was well maintained however there were rats in my unit. I do not believe the staff were at fault but I had to throw away a lot of my things due to rodent damage.

Rating:

1.0

Never have I experienced worse customer service. After discovering that our account was set up incorrectly by the former manager, Wykethia Johnson made fixing the problem as difficult as possible. We tried to use the new access card the next day and they didnt work. Once again Wykethia was rude, unprofessional and unhelpful. We stored eight six foot Christmas wreath and found that rats had eaten through the wires for five of them. There is no doubt about the rodent problem as there was also a dead rat in the unit. We decided to close the account as the manager offered no apology or solution. When told that she would be losing a customer Wykethia responded that she didn't give a f$%^ and that we could go somewhere else. We did and we suggest that you do also.

Rating:

5.0

The office Mgr is the best. Knowledgeable, helpful. Compassionate and gors above and beyond to make things right

Rating:

5.0

Wykethia Johnson Is awesome. Y’all have a gem there.

Rating:

3.0

Cost to much for a little space

Rating:

4.0

Staff was welcoming

Rating:

1.0

The rats ate through my boxes and chewed two pair of shoes my decorative tree they just destroyed a lot of my things because rat urine and feces carries virus and disease

Rating:

5.0

I don’t remember the guy that helped us but he was awesome! Very friendly and helpful!

Rating:

4.0

The staff very patient, great customer service and friendly, second or third time using this location for storage and truck

Rating:

1.0

I'm glad I was able to find a place like uhaul storage to store my stuffs while a find a place of my own thank u so much

Rating:

5.0

Great staff on morning and evening.

Rating:

1.0

The Customer Service sucked & they lied about how there rental process worked. Then they called & harassed me about paying for a storage that wasn't mines....

Rating:

1.0

Rat destroyed my furniture with feces and urine and bug infestation

Rating:

5.0

The staff are very friendly, helpful and awesome. Will always be a customer

Rating:

1.0

Rat feces in our unit multiple times.We did complain to the front office once we noticed the rodent droppings.The issue was addressed but not completely fixed.The 2nd time we approached your employees about this issue,we were ignored by all 3 employees that were in the office that day.We immediately looked for another storage facility and will never do business with Uhaul again.Our monthly storage rent increased 2x's and there has been no updates,upgrades,or anything done to this rundown storage facility.

Rating:

1.0

This facility has rodents. Found rat droppings. My mattress and box spring. Had holes from that. No I would not recommend this facility..

Rating:

5.0

I am a heart transplant patient. Just got alittle behind

Rating:

1.0

My property is damaged and smells like mildew

Rating:

4.0

Wykethia (the Desoto, TX store) was great because she fixed all of the screw ups other Uhaul representatives had done.

Rating:

5.0

I moved out on the 6 not the 8

Rating:

3.0

The storage was secure but it didn’t seem weather proof. There were thousands $$ Dj equipment and speakers in storage and it appeared as if water had gotten in from the rain. Rat droppings and Rolls of wet paper towels to soak up the water. Thank you

Rating:

5.0

The manager was so helpful and friendly. She was customer service in an amazing way!

Rating:

5.0

Thank you for always being so accommodating

Rating:

5.0

Thanks for everything

Rating:

1.0

I moved out on Saturday 8/13/2022. I emailed you this information. Plus I told the Uhaul employee that I was moving my things out. I even rented a Uhaul truck so I could move my things out. I turned in my key card to the Uhaul worker. Why am I billed all the way to 8/18/2022??? Absolutely this is poor service and, poor communication. No I don’t recommend your company. In fact, I’ll let people know my experience and help them find a place they can trust.

Rating:

4.0

Bad experience with rental of trailer reason not excellent review but will take that up with them

Rating:

5.0

Manager Lakyta was absolutely amazing and fun to talk to. She made sure to accommodate my storage needs after the app lied about available storage in cedar hill.

Rating:

1.0

The worst thing I’ve ever experienced. I came to unload my truck and couldn’t get in it. They claimed they did not mess with my lock but hours after my movers left the staff had acknowledged they changed the lock. I had to pay movers anyway as they took the truck somewhere and billed me $3200.00 with no explanation.

Rating:

4.0

Thank you for the convenience service.

Rating:

1.0

The Women at the front desk is very rude she needs to Learn how to speak to customers. My experience was very poor if i could give no starts i would this is exactly why i move my items to another storage facility due to her rudeness. She needs to work on her self asap it’s just so sad why black women have such a bad attitude it’s something that we need to work on seriously coming from another black women.

Rating:

5.0

I have had the privilege to deal with management as well as customer support agents at this location, and all were friendly and helpful at each turn. Ms Johnson is an absolute gem and her expertise and customer service is beyond stellar.

Rating:

2.0

Office was fine. The storage itself is old and Very much needs some maintenance! My units' door was Extremely difficult to open, rusty rails/etc. are likely the cause. A lady, older person, someone with average strength would Not be able to open/raise the door by themselves. The Main entrance gate Very rarely opens with the access card they give you. Overall- You REALLY need to spend some time and money on Maintaining the old facility, would make for a better Customer Experience.

Rating:

5.0

The manager of this property is STELLAR! God bless her!

Rating:

5.0

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

Rating:

3.0

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

Rating:

3.0

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Rating:

1.0

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I’ve sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can’t afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It’s been a nightmare.

Rating:

5.0

Very friendly service!! Highly recommended!

Rating:

5.0

Why was my evaluation in Spanish?

Rating:

5.0

Staff and management our professional and very helpful. I really appreciate them

Rating:

4.0

I would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .

Rating:

1.0

I had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn’t pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.

Rating:

5.0

Fast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND

Rating:

5.0

Keitha,Dana and James were very friendly and knowledgeable!! They need a raise!

Rating:

5.0

The general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb

Rating:

5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we’re watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company’s policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

Rating:

5.0

Very helpful and very professional

Rating:

5.0

Keda is a great leader with her team.

Rating:

5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

Rating:

5.0

Caidyn was super nice! Everything went smooth & great.

Rating:

3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Rating:

5.0

Loved the service and will most definitely use them again

Rating:

2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Rating:

5.0

Job well done

Rating:

5.0

Always great

Rating:

5.0

Thanks so much for all the help and a good place to business with.

Rating:

3.0

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

Rating:

3.0

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

Rating:

5.0

Thank you

Rating:

5.0

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

Rating:

5.0

Everything went well and the young lady employee was most helpful and courteous.

Rating:

5.0

Great Customer Service

Rating:

2.0

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Rating:

4.0

No comments

Rating:

5.0

Had no problems the service was great

Rating:

4.0

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

Rating:

5.0

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

Rating:

5.0

every thing went find

Rating:

1.0

Mice butchered my items.

Rating:

5.0

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Rating:

5.0

Kevin and staff are great

Rating:

5.0

AWESOME

Rating:

5.0

The Manager was extremely nice and helpful.

Rating:

5.0

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Rating:

2.0

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

Rating:

4.0

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

Rating:

5.0

Kevin Clayton is the BEST. Very good customer service skills.

Rating:

4.0

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

Rating:

5.0

Very Professional

Rating:

5.0

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Rating:

5.0

Thanks for service

Rating:

4.0

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Rating:

5.0

Kevin is great I always rent from his location

Rating:

5.0

Excellent customer services

Rating:

2.0

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

Rating:

5.0

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

Rating:

5.0

This was a great place with great staff.

Rating:

4.0

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

Rating:

4.0

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

Rating:

5.0

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

Rating:

4.0

Staff was great, but my unit had problems getting in and out of.

Rating:

5.0

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

Rating:

5.0

God bless you. Your guys were awesome.

Rating:

5.0

Great Staff!

Rating:

5.0

Thank you very much for your help!

Rating:

5.0

Great costumer service!!!

Rating:

5.0

Good customer service and manager was very helpful

Rating:

3.0

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

Rating:

5.0

Already said it all

Rating:

5.0

I was really pleased with the service I received. It’s a family friendly atmosphere.

Rating:

4.0

Staff was very helpful. Facility is convenient to where we moved.

Rating:

2.0

Late fees after 2 days a bit much will NEVER