Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop making customers feel like a criminal and calling an alternate contact before renting them equipment. Dumbest policy ever created. Will never rent from this location again.
Lucas Wiggs
Rating:
5.0
Easy, Reliable, Professional and Great Service!
Glenn Abella
Rating:
5.0
Staff was efficient and prompt
ray pine
Rating:
5.0
Customer did not leave a comment.
Bryan Labrecque
Rating:
4.0
Customer did not leave a comment.
Larry Sayer
Rating:
4.0
Just ensure the vehicles have fuel in them. Nothing more aggravating than renting a vehicle with little or no fuel.
BOB Fontaine
Rating:
3.0
Although there were 2 associates behind the counter and only 1 customer, I stood there for 10 minutes after being told by the lady (w/colored hair) that she would be right with me. She even went as far as discussing her lunch pizza order with the other associate before asking me is she could help me. I thought it was a complete disregard for me as the customer when she could have just as easily taken care of my trailer pick up. Then I stood outside waiting for someone to hook-up the trailer....I literally had to go inside the shop and find a worker to help me. This location needs serious customer training.
roger sulimirski
Rating:
5.0
Customer did not leave a comment.
Eduardo Dias
Rating:
2.0
Waited for 30 minutes to pick up a reserved trailer. One person behind the counter. Then outside, I had to locate someone to hook up my trailer. Very disappointed. Need to hire more personnel
Glenn Edwards
Rating:
5.0
I always have a great experience with U-Haul.
Thank you.
Evelyn Eilets
Rating:
2.0
Customer did not leave a comment.
Conrad Nelson
Rating:
3.0
Extremely slow
John Graham
Rating:
5.0
Yes they are very helpful I had my questions answered I willl definitely recommend to others and will use U-Haul for future times
Thank you
Drana Bezhi
Rating:
5.0
Customer did not leave a comment.
David Cartin
Rating:
1.0
Dangerously DIDN'T install 30amp fuse as listed for 7 post trailer wiring! Used my 4 pin light trail light connection and just CUT the other 3 wire connections that was supposed to be added to haul and help BRAKE the travel trailer! EXTREME LIABILITY for U-Haul if I didn't check Zachary's work.
Charged for 2.3 hours of labor for a messed up 20 minute fiasco. Normally U-Haul is dependable but this was a total mess and incompetent!
Dennis Rutkowski
Rating:
5.0
The entire stafff was very helpful and informative.
Thank you.
Dean Alvarez
Rating:
5.0
Customer did not leave a comment.
Jerry Henderson
Rating:
5.0
Brandon was clear in answering my questions, Knowledgeable and clear in helping me understand the implications of the paperwork I signed. I liked him very much. He deserves a pay raise.
ashana michaels
Rating:
5.0
The glare on drivers window is terrible when driving at night!! The dash cluster in speedo area will reflect so badly that you can't tell where the rear view mirror is or show what's behind you.
Randy Nelson
Rating:
5.0
Customer did not leave a comment.
David Arbiter
Rating:
5.0
Customer did not leave a comment.
Randy Bohannon
Rating:
4.0
Customer did not leave a comment.
David Mott
Rating:
3.0
After 100 miles the tires blew out on the trailer, leaving me stuck on the side of the freeway for 2+ hours.
JAYME CLUKA
Rating:
5.0
Customer did not leave a comment.
Ava Lawson
Rating:
2.0
They did not attach the proper battery cable. It slipped off and I was disabled until I repositioned it. I went back for them to tighten and they could not. I was told where I could buy a new cable.
That is not a complete installation. Also the staff had problems with refraining from cursing.
Keith Taylor
Rating:
4.0
Speed
thomas wallace
Rating:
5.0
Customer did not leave a comment.
Annie Robinson
Rating:
5.0
From the first phone call to make reservations, to dropping the van back off yesterday, everyone was wonderful and the cargo van was so easy to drive. Thank you
Connie Lozano
Rating:
3.0
Waiting line to check in to long, not enough help at desk, didn’t have the trailer I reserved, except the service to hook up which was good, service is terrible
Wayne Humphrey
Rating:
5.0
Customer did not leave a comment.
Betty Endress
Rating:
3.0
Customer did not leave a comment.
russell gish
Rating:
5.0
The mobile app wasn't working properly to pick up/drop off keyes to the truck. It would not recognize my location although the settings were set to "share always".
Gilberto Verdinez Lopez
Rating:
5.0
Very friendly staff
Bryan Smith
Rating:
5.0
Customer did not leave a comment.
Garrett Priest
Rating:
5.0
A great experience. Everyone I came in contact with was helpful, efficient, and friendly. Good job!!
Susan Gray
Rating:
4.0
Customer did not leave a comment.
Vaughn Beaufort
Rating:
4.0
Customer did not leave a comment.
Stuart Beagle
Rating:
5.0
Customer did not leave a comment.
Charles Jones
Rating:
5.0
Customer did not leave a comment.
Hector Moreno
Rating:
2.0
When we arrived at the U-Haul location the woman went out to get our truck and auto transport and came back to say “ooops it looks like we’re missing a truck” ?!!?? What! We waited for almost two hours, spent countless hours on the phone, and had to stand around and wait. Then she said “well you can drive the truck 50miles and pick up the auto transport”. No!
RACHAEL BROWN
Rating:
5.0
Very nice guy knowledgeable will be my go to for rental equipment
Kenneth Nelson
Rating:
5.0
Customer did not leave a comment.
Cynrhia Gleason
Rating:
4.0
Customer did not leave a comment.
Sarah Alrikabi
Rating:
4.0
Customer did not leave a comment.
JoAnn Wimbs Johnson
Rating:
5.0
Great process with returns
BILL POSEY
Rating:
4.0
The woman behind the sales counter was very helpful - thank you
David Mott
Rating:
1.0
Make sure they have the orders ready for pick up, and for the employee to know how to work the system for supply orders not only the truck pick up. Also, they tried to charge me double, not sure whether they are checking the orders and payments from online versus in store. Uhaul customer service was excellent but not the location.
Nicole Mastrorilli
Rating:
3.0
I renter a open trailer to transport my Harley back to Delaware. They didn't have the trailer which was ORDERED WELL INADVANCE. If I want the trailer I ordered would needed to drive 20 plus mile north and back due to I had to check out of the condo by 11AM Would of never made it. I had to get a box trailer which was more money. Wasn't happy.
Felix Dialoiso
Rating:
5.0
Super helpful staff. I have rented several trailers and the drop off has been fantastic!
Thomas Wolter
Rating:
5.0
Customer did not leave a comment.
ralph bassett
Rating:
5.0
Customer did not leave a comment.
Danny Sowell
Rating:
4.0
Customer did not leave a comment.
Ann Shanklin
Rating:
5.0
Great! The reps were so helpful and allowed us to tyrn the van in later as our move was delayed.
Ronald Adamson
Rating:
5.0
Customer service was great as always but this was the first time I received a truck that was clearly smoked in previously so I had to smell cigarettes the entire way.
Corey Laymon
Rating:
4.0
Customer did not leave a comment.
Tim Royce
Rating:
4.0
I want to give a shout out to the guy who hooked up the trailer and helped disconnect the trailer the following day. He was super helpful and friendly both days.
Nicholas Moulton
Rating:
4.0
Customer did not leave a comment.
Myles Loesel
Rating:
5.0
De veras, nada que agregar. Todo muy bien.
ronald guerra
Rating:
5.0
Customer did not leave a comment.
Richard Welch
Rating:
1.0
I already filled this out. Horrible experience all around.
scott boivin
Rating:
1.0
the floor was flexing in the trailer and the drop off attendant said it was old. it has pulled it's last load and is falling apart, daytona beach is sending people out with junk trailers
Phillip Reid
Rating:
4.0
Customer did not leave a comment.
Gary CARPENTER
Rating:
5.0
Had to wait, not enough people working especially on a Saturday. But those that were there hustled.
DAVID WISKIRCHEN
Rating:
5.0
Customer did not leave a comment.
dawn brunson
Rating:
3.0
Very long line inside to get the truck.
I tried to hire the truck inside online and was very difficult as the website was too slow.
Ruben Lopez
Rating:
5.0
Customer did not leave a comment.
William Burton
Rating:
5.0
Customer did not leave a comment.
Vaibhav Kakade
Rating:
5.0
Customer did not leave a comment.
Vilma Gonzalez
Rating:
4.0
Better communication for yard access and equipment pickup.
Harry Skinner
Rating:
3.0
Lower price
Julie Smith
Rating:
3.0
Turn signal didn't work so they switched to a different trailer
KEVIN O'DONNELL
Rating:
5.0
Always treated professionally and with respect. No issues at all. The truck was waiting for me to pick up and return went very smooth.
TERRY LAMBERT
Rating:
5.0
Update with newer fleet
Low miles yet trucks exterior body condition is poor
Brad steinberg
Rating:
3.0
Hire more employees that are willing to work multiple areas. Employees are friendly but they need a lot if help.
STEPHEN YOUNGMAN
Rating:
3.0
Hello
The cab leaked in the rain and damaged some furniture
I would like a partial refund
David Fox
Rating:
5.0
Nothing everything was perfect
Michael ONeill
Rating:
5.0
Trailer had screws and pieces of cement on it.
jerry mcdaniel
Rating:
4.0
The trailer was really beat up and had lots of damage
Jason Garmon
Rating:
5.0
Excellent customer service!
Valentina Lepsky Perla
Rating:
2.0
Truck was empty and none of the dollies or moving blankets were in the truck. Very negative experience.
Romeo urbinelli
Rating:
5.0
Customer did not leave a comment.
Howard Creese
Rating:
4.0
Customer did not leave a comment.
Connor Casey
Rating:
2.0
They lost the keys for the 10 foot truck so I they gave me a 12 foot truck. I never got new paper work for it and my receipt I currently have is not for the truck I actually drove. I only recommend this location because it has a lot of uhauls for situations like this. So can make the needed changes. I am pretty sure I got charged for the 12 foot truck as well. But I have no idea bc I can’t see the receipt.
Keri Kleist
Rating:
1.0
Take care of the people with reservations BEFORE walk ins,,, Make sure the a/c works before you give a key, make sure customer knows WHICH truck before they have to test the key in different doors,, DO NOT ask personal questions on behalf of other nosy customers, if a woman is alone with a baby help her out if you see her struggling, and for the love of God GET OFF YOUR CELLPHONES if you’re on the clock!! Highly dissatisfied with my experience here, will NoT be back.
eileen gonzalez
Rating:
5.0
The best UHaul in Daytona!
Mark Whitaker
Rating:
5.0
Customer did not leave a comment.
James Thomas
Rating:
1.0
Customer did not leave a comment.
Tiffany Lillie
Rating:
5.0
Nothing everything was well respected and kind
Almeta taylor
Rating:
4.0
The vehicle smelled horrible but I needed to overlook that since this was my only free day to move a disabled veteran. Also when I tried to change the pickup time I was told there was no availability which made me wonder if the van would be available when I went to pick it up
Therese Leeds
Rating:
1.0
Customer did not leave a comment.
Jennifer Daye
Rating:
5.0
It felt like fleas was in the truck, it wasnt vacuum and on the inside window there was pet hair on driver and passenger side. The floor nor back was vacuum.
Shanna Sippio
Rating:
5.0
Customer did not leave a comment.
KARLA LAROSA
Rating:
5.0
Customer did not leave a comment.
Robert Pierce
Rating:
5.0
Customer did not leave a comment.
rodney james
Rating:
2.0
Tried contacting them multiple times no answer I returned my equipment within 24 hours and still got charged extra no refund
Sara Aclipen
Rating:
5.0
Customer did not leave a comment.
Peter Bracken
Rating:
5.0
Very quick and efficient return.
Robert Chrisner
Rating:
4.0
Customer did not leave a comment.
Gentile Ivey
Rating:
4.0
Customer did not leave a comment.
Jimmy Disbrow
Rating:
2.0
Qr code could not get it too work to return the trailer after hrs
mike riffe
Rating:
5.0
Very nice staff that helped us right away.
SEBASTIAN LEIS
|
First Impressions
Rating:
4.0
Its all good
Marlom Barrett
|
First Impressions
Rating:
3.0
The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.
sandra WORKMAN
|
Overall Experience
Rating:
4.0
Everyone that works there was very polite and helpful
Sandra Sandra Torres
|
First Impressions
Rating:
2.0
This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.
sandra WORKMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tom Grigg
|
Overall Experience
Rating:
1.0
Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.
william wright
|
Overall Experience
Rating:
4.0
Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.
Payton Moorehead
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Steven Blankenship
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phelecia Powers Parks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Phillys Shatteen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janine Penalver
|
First Impressions
Rating:
1.0
I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.
Jennifer Weyant
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dj dunio
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lance Powell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derek Pelletier
|
Overall Experience
Rating:
4.0
They closed too early without telling me
Lance Powell
|
First Impressions
Rating:
5.0
The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.
Debra Botelho
|
Overall Experience
Rating:
5.0
Thank you for your service.
JENNIFER ROSALEE WILLIAMS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VONNA PANKRATZ
|
Overall Experience
Rating:
5.0
Keep up the good work
Roberts Bradford
|
Online Move In
Rating:
2.0
The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.
LORRIE PLUMMER
|
Overall Experience
Rating:
5.0
Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.
Harsha Mutyala
|
Overall Experience
Rating:
4.0
Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.
Alan Haas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Custode
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig harpe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW GILSON
|
Overall Experience
Rating:
5.0
Helpful professional and pleasant
Damion Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW GILSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peggy Hager
|
Overall Experience
Rating:
5.0
Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....
Felicia White
|
First Impressions
Rating:
5.0
We had our unit for many months, and never had any problems.
JEFFERY MOORE
|
Overall Experience
Rating:
5.0
Excellent customer service!!
Sonja Mitchell
|
Overall Experience
Rating:
5.0
The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything
tina lott
|
Overall Experience
Rating:
1.0
My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.
krysten larabee
|
Overall Experience
Rating:
5.0
Excellent
Delivery was earlier than promised which helped with our move
joe fineran
|
Overall Experience
Rating:
5.0
The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.
gary allyn
|
Overall Experience
Rating:
4.0
When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.
Mary DeJan
|
Overall Experience
Rating:
5.0
Excellent customer service
Robert Santiago Santos
|
Overall Experience
Rating:
5.0
Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.
Jane Bergman
|
Overall Experience
Rating:
5.0
I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.
tenielle weis
|
Overall Experience
Rating:
5.0
Excellent place and the manager was extremely helpful.
Doug Zimmerman
|
Overall Experience
Rating:
4.0
Thank you
Yolonda Bellamy
|
Overall Experience
Rating:
1.0
no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.
Pamela Bradford
|
Overall Experience
Rating:
4.0
There were some issues with the key card and password when trying to access
KEITH Slaughter
|
Overall Experience
Rating:
3.0
we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating
Barbara Boon
|
Overall Experience
Rating:
5.0
Staff very polite and helpful
Jeanette Del
|
Overall Experience
Rating:
5.0
Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.
Mary Tidwell
|
Overall Experience
Rating:
5.0
I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.
Mary Tidwell
|
Overall Experience
Rating:
4.0
The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both
Stephen Seeger
|
Overall Experience
Rating:
5.0
Stan is the Man!
Donald Madl
|
Overall Experience
Rating:
1.0
Will never use uhaul again. Told one thing & was treated another.
Mary Jo
|
Overall Experience
Rating:
5.0
I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.
Janice Krall
|
Overall Experience
Rating:
5.0
Loved the service
KIMBERLY WIGGINS
|
Overall Experience
Rating:
3.0
Cannot rate the above. Had a UHaul Bix delivered. I know the location from having lived in the area since 1984. Have never been at the property. Only driven by numerous times.