Customer Reviews for U-Haul Moving & Storage of Danvers

3,255 reviews

179 Newbury St   Danvers, MA 01923

(978) 739-4368

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 739-4368

179 Newbury St
Danvers, MA 01923

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda Carpenter  |  Overall Experience 
Rating:
5.0

I didn’t get her name but the person who helped me was an Asset to your company. She deserves a raise.

Bob Armstrong 
Rating:
5.0

Customer did not leave a comment.

Linda Carpenter 
Rating:
5.0

Customer did not leave a comment.

Gitte Wernaa 
Rating:
5.0

Everyone is so polite and accommodating. I will definitely return to this location

Sylvain DeMarco 
Rating:
5.0

Customer did not leave a comment.

EDDY MENDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur mambuca 
Rating:
5.0

Customer did not leave a comment.

vincent pugliares 
Rating:
5.0

Everyone was so kind!

Anne Duchak 
Rating:
5.0

Nothing. GREAT JOB TO THE STAFF AT THE DANVERS MA, LOCATION!!

Nick Demille 
Rating:
5.0

Customer did not leave a comment.

Julie Kiely 
Rating:
5.0

Thanks for an easy efficient experience!

Robert Robison 
Rating:
5.0

Customer did not leave a comment.

Mike Harlow 
Rating:
5.0

Super fast check out and Tatianna was very helpful connecting the trailer. We've been renting equipment from Danvers for years and would definitely recommend.

Stephanie Wachtel 
Rating:
4.0

The facility and employees, especially Tatiana, were helpful and accommodating. The cost of rental space was too high and kept going up despite my fixed income.

DEIDRE LAMUSTA  |  Overall Experience 
Rating:
5.0

Very helpful store manager thank you!

Megan Jaen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CHABOT 
Rating:
5.0

Customer did not leave a comment.

Kaja Savasta 
Rating:
4.0

Access code didnt work couldnt unload uhaul truck until place open at 9am.rental also had to b returned at 9 am.lost valuable time and money due to system failure

dennis mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN MACKENNA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Mata 
Rating:
5.0

Customer did not leave a comment.

Kevin Hill  |  Overall Experience 
Rating:
5.0

It was great, Anthony was wonderful at check in , helpful on using the access code, elevators , dollys ,,etc . My husband and I were only ones there yesterday and it made it easy for unloading and going back and forth to the truck .But relieved that the process went as good as it did

kathy mahoney  |  Online Move In 
Rating:
5.0

had requested a handtruck and blankets which were not incleded

Brian Chertok 
Rating:
5.0

Customer did not leave a comment.

darryl brian 
Rating:
5.0

Everything was good except the truck back shutter door. It was stuck due to rust. After multiple attempts, it finally worked. Even though it was not smooth during open and close, somehow managed it. Suggest to apply lubricant for the back shutter door mechanism.

Kovilraj Masanam 
Rating:
5.0

Very friendly and knowledgeable staff. Was really busy but they hustled and got me on the road quickly

ANTHONY MIRABITO 
Rating:
5.0

Customer did not leave a comment.

Janice Plauger 
Rating:
5.0

I am a regular weekly renter and find the service to very professional and always helpful and friendly. I am a very happy customer. Regards Jay

JAMES KONAXIS 
Rating:
5.0

Excellent customer service!! Very fast and efficient!! Highly recommend!!

Kristin Iannitelli 
Rating:
5.0

Customer did not leave a comment.

Suzan Jastrzembski 
Rating:
5.0

Customer did not leave a comment.

Ronald Wasko 
Rating:
5.0

Customer did not leave a comment.

Jaclyn MacGown 
Rating:
5.0

Customer did not leave a comment.

Rogelio Santiago Padilla 
Rating:
4.0

Customer did not leave a comment.

Gary Downen 
Rating:
4.0

Customer did not leave a comment.

Thomas Marr 
Rating:
5.0

Always polite, friendly, respectful and helpful. The employees always tries to go the extra mile. Every time I need a truck i make sure to go to that location.

Sylvain DeMarco 
Rating:
3.0

Customer did not leave a comment.

MARY DELOMBA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alan DesJardins 
Rating:
4.0

Customer did not leave a comment.

Ira Gorfinkle  |  Overall Experience 
Rating:
5.0

Great sevice. Quick in and out just how an operation should run. A+

Bob Armstrong 
Rating:
5.0

Customer did not leave a comment.

Antonio Di 
Rating:
5.0

Customer did not leave a comment.

KellyAnne Jacques 
Rating:
5.0

Customer did not leave a comment.

cheryl pepper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE CONSTANT  |  Overall Experience 
Rating:
5.0

Tatianna does an exceptional job of managing this location! Anytime I needed assistance - from dropping off my trailer to accessing if my storage unit - someone was there to help me and they were all so friendly too. They provided much needed assistance when I was going through long moving process and I am so glad I went with this location 10/10 would recommend to anyone!

Alina Escoda  |  Overall Experience 
Rating:
5.0

Tatiyanna was awesome. Thank you!

Deborah Bodnar  |  Online Move In 
Rating:
5.0

Tatiyanna C. was great! She was knowledgeable, helpful, and very personalable. Even gave me her card to contact her personally if anything was wrong. Amazing customer service!

Maria Chhim 
Rating:
5.0

The person that checked me in was awesome. Helpful and responded cheerfully to all my questions. Her name was Tatiyanna C. I would return just because she was so helpful.

Deborah Bodnar 
Rating:
5.0

Customer did not leave a comment.

troy ouellette 
Rating:
5.0

Everyone was very helpful and made it easy! Thank you!!

Pamela Mavroules 
Rating:
5.0

Customer did not leave a comment.

Peter Marris 
Rating:
5.0

Customer did not leave a comment.

Sheila McElroy  |  Overall Experience 
Rating:
5.0

Great

Jurandir De souza 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE LIBERTI 
Rating:
5.0

everyone was friendly and helpful

Linda Laughlin 
Rating:
5.0

TAITANAN Was the best uhaul in danvers she was excellent from the booking, to confirming, to picking up the unit to dropping it in danvers she made the whole transaction excellent, if not for her i would have wentto another storage place, everyone was helpful .building was clean...everyone was polite and friendly. 10 stars to taitanan sorry not sure how to spell.. great place good service, Thanks

michael consoles 
Rating:
5.0

Great staff engagement with clients

Gaetano DiPietro  |  Overall Experience 
Rating:
5.0

Great experience. Tony gave great customer service and answered all my questions

Michael Whelan 
Rating:
5.0

Customer did not leave a comment.

krystle rabideau 
Rating:
5.0

Very helpful customer service!

SARAH RIOS  |  First Impressions 
Rating:
4.0

Quicker computing system.

norberto Garcia 
Rating:
5.0

All good

Tormasina Ellis 
Rating:
4.0

Customer did not leave a comment.

Michael Sergi 
Rating:
4.0

I went Christmas thinking no one would be there. Some person was following me in there suv. I drove off rater than drop off more boxes. It didn't feel safe.

Brad Mckinnon  |  Overall Experience 
Rating:
4.0

Better signage at entrance. Hard to see during the day - IMPOSSIBLE at night. Potentially very dangerous. Staff was awesome!

bill beckman 
Rating:
4.0

Excellent and friendly service and efficient customer service. All I could have asked for.

ian fitch 
Rating:
4.0

The young lady at the desk was working alone but provided great customer service despite the lack of other staff. the time waiting as a customer was long and field have been shortened by having support for the one customer service person

Mike Gilfeather 
Rating:
5.0

Nothing! Love thus location, staff is awesome, friendly, professional, etc.

Donna Morelli 
Rating:
5.0

There was an open bag of blankets, a dolly, and some papers/rubbish in the back, and there were muddy footprints and some sort of sticky liquid spill on the console. Other than that, was a positive experience that I would both use and recommend in the future. (Also, the mileage was off by one, and the tank was not "full" as stated)

brenda ofiesh 
Rating:
4.0

Customer did not leave a comment.

Samuel Rosenthal 
Rating:
5.0

The woman in the office who helps me is great. I rent trailers from this location often and she is amazing, pleasant, knowledgeable attentive and gets you on your way fast. And checking in she is just as great.

William Walsh 
Rating:
5.0

Customer did not leave a comment.

Craig Calisto 
Rating:
5.0

Customer service was quick and easy. Costs were reasonable.

Sarah Shovelton 
Rating:
5.0

Everything was great

richelle wesley 
Rating:
5.0

Awesome job

Henry Oni 
Rating:
1.0

Hire better associates @ Danvers, MA. During pickup, ALL THREE associates had ZERO knowledge about U-Haul auto transports, provided a faulty auto transport, and REFUSED to do anything about it. We had to contact customer support ourselves, wait for a resolution, and drive all the way to the Salem, MA to get help from the general manager there. Huge thumbs up to Anthony @ Salem, MA location for stepping in to assist with fixing the faulty auto transport. From the time we arrived @ Danvers, MA to finally leaving from Salem, MA took a total of 4 hours. Absolutely ridiculously piss poor experience @ Danvers, MA.

Lizhi Gong 
Rating:
5.0

Nothing at all! Only location I'll use, employees are awesome, professional, personable, make your experience so easy and pleasant.

Donna Morelli 
Rating:
5.0

I had a question and got help immediately.

Joseph Raduazzo  |  Online Move In 
Rating:
5.0

The ladies who assisted me were amazing.

Pamela Dobbie 
Rating:
5.0

Customer did not leave a comment.

phillip barat 
Rating:
5.0

The General Manager of the U-haul of Danvers, Mass is Tatiyanna Correa and she was excellent as far as customer service and addressing any of my concerns.

Philip Restino  |  Overall Experience 
Rating:
5.0

The young lady in the office is super knowledgeable and was great to deal with. Glad there is a place to acknowledge this

mark mccarthy 
Rating:
5.0

Very nice staff

jacob nunes 
Rating:
5.0

Very responsible respectful and funny amazing people

Emilea Wilson 
Rating:
5.0

Great people, easy to work with

Robert granese 
Rating:
5.0

Customer did not leave a comment.

Paul Thomas 
Rating:
5.0

Customer did not leave a comment.

Mike Lilly 
Rating:
5.0

Staff were great!!

DEBORAH KRAUTER  |  Overall Experience 
Rating:
5.0

Staff is awesome and friendly.

William Walsh 
Rating:
5.0

Customer did not leave a comment.

Michael Jesi 
Rating:
5.0

Tatiana & her team were awesome, and could not have been more helpful!!

Brad Counihan 
Rating:
5.0

Easy pick up and drop off. Van was clean and drove great. Staff were great. Explained the rental process. I will be renting from Danvers U haul again.

William J King Jr 
Rating:
5.0

The office staff is top notch. Seamless process - quick and efficient. Keep doing what you are doing.

RICHARD MULLEN 
Rating:
5.0

Customer did not leave a comment.

VAIL TYLER 
Rating:
5.0

Customer did not leave a comment.

Robert Granese 
Rating:
5.0

Customer did not leave a comment.

John Keenan 
Rating:
5.0

TJ and Tianna stayed a couple of minutes past their shift to help me after I showed up late for my reservation. I rented a U-Haul van for work. I supervise customer service at my company and needed it for some shipments. The staff went above and beyond to assist me for the pick-up. Great service. Also, they were there to ensure a smooth return process. Both were knowledgeable and efficient, and I can’t thank them enough for their help.

Nicolas Gunn 
Rating:
5.0

Customer did not leave a comment.

Peter Hartline 
Rating:
4.0

Customer did not leave a comment.

Colin MacKenzie 
Rating:
5.0

I visit at the Danvers location was very pleasant, the staff was knowledgeable and welcoming. She went above and beyond. I’ll be recommending this location to family and friends.

SAGRARIO ENCARNACION 
Rating:
3.0

Customer did not leave a comment.

Robert Dempsey 
Rating:
4.0

I took out one star because I had some difficulty operating the vehicle. Like where to turn on the headlights, where to adjust the heat, which button on the remote unlocks the rear door, etc. So a very minimum instructions should have been given.

Shen Fu 
Rating:
5.0

No improvement needed! Thank you!

David Zentner 
Rating:
5.0

The woman in. Hangs was excellent. She paid attention to detail and double Checked everything.

John Garofano 
Rating:
5.0

Went above and beyond to help.

THOMAS HURLEY 
Rating:
5.0

Customer did not leave a comment.

David Pepper 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CARSON 
Rating:
5.0

Nothing! Everything was so professional and easy. JR was phenomenal, knowledgeable, personable, etc. TY!

Donna Morelli 
Rating:
5.0

Customer did not leave a comment.

Nancy Davis 
Rating:
5.0

Customer did not leave a comment.

Robert Vozzella 
Rating:
3.0

Customer did not leave a comment.

Emily Hyatt 
Rating:
5.0

Customer did not leave a comment.

milan skorik 
Rating:
5.0

Customer did not leave a comment.

Ryan Murray 
Rating:
5.0

Customer did not leave a comment.

Thomas Janko 
Rating:
5.0

Grant Kellner 
Rating:
5.0

Keep the helpful associates (The girl who checked me in (forgot her name, and Nate,)

Julie Martin 
Rating:
5.0

Customer did not leave a comment.

Sorkadh Mustafa 
Rating:
5.0

Ana was super nice and respectful, the locations parking kinda sucked but other than that It was a very pleasant experience

Charles Brown 
Rating:
5.0

Efficient, friendly and helpful

Steven Page 
Rating:
5.0

Thank you, U-Haul!

Jeffrey Katseff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Pepper 
Rating:
5.0

The staff were very helpful and accomodating.

judith cowan  |  Overall Experience 
Rating:
5.0

The staff were exceptional and I have already recommended thus facility to 2 friends

Rich Potter  |  Overall Experience 
Rating:
4.0

Dumpster use onsite would be a great benefit

KENDALL DALY  |  Overall Experience 
Rating:
5.0

Happy with the space and accommodations.

Fabio Gasparini  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID CATON  |  Overall Experience 
Rating:
5.0

Staff were always pleasant and professional, storage space and other building surroundings well kept. I had this storage space for over 4 years, and price only went up once. In comparison to other storage facilities, much cheaper. Recommend ⭐️⭐️⭐️⭐️⭐️

lisa lewis-brown  |  Overall Experience 
Rating:
5.0

Very convenient access and great price

George Zielinski  |  First Impressions 
Rating:
5.0

Anna saw me enter the building and immediately began to assisted me. She was pleasant and friendly. She did this so naturally and it was greatly appreciated. Thanks Anna

lavern Burwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD KING  |  Overall Experience 
Rating:
5.0

Very good

JOHN BABCOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CALLAHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Twaalfhoven  |  Overall Experience 
Rating:
5.0

It was an absolute pleasure dealing with Tatiana on 8/12 She was extremely pleasant and professional.in helping me close out my storage units. Thank you Tatiana!

PATRICK TANSO  |  Overall Experience 
Rating:
5.0

All employees at this location are friendly and helpful!

BRIAN GIBSON  |  First Impressions 
Rating:
5.0

tatiyanna correa the manager in danvers was fantastic. Went above and beyond and understand what customer service is all about!

shaun deinstadt  |  Overall Experience 
Rating:
5.0

Always great customer service. Price increases caused me to leave.

Danielle Petradelis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Townsend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Molloy  |  Overall Experience 
Rating:
1.0

First I would like to thank Ms. Correa, as she was the one who was able to finally stop me from being charged for 2 units when I only had one. This took 3 months. She was the 5th and final person to correct that issue, after being told it was corrected 4 times. I was unable to get into the storage building multiple times due to the 2nd card reader not working. The third time it happened the woman at the desk told me it has been a known issue for couple weeks. Great to hear (sarcasm). Then they couldn't make me a new card, I had to get in with an employee. Extremely inconvenient, considering i waited in line for almost 40 minutes as the one employee was helping someone locate the truck they rented and wasnt there even though he paid for it. What a terrible experience that day. A 5 minute errand turned into almost 1.5 hours for me. 2 out of 4 times the pass code they gave me, to not have to use the card reader, worked. 50% chance of getting in and out. Not worth the 50% increase in price over the course of a year. Perhaps if I was able to get in, and didn't have so much issue paying for only my own storage unit, perhaps not so bad. But the price going from 40$ or so up to 70$, not worthwhile. Other places in the area have more reasonable prices. I cannot speak on the competitors facilities however, as I have not used them yet. I also noticed a large water leak from the roof being caught in a mop bucket, well over flowed, going into a couple other people's units. If those were mine, my metal car parts I was storing would be rusted and ruined. Glad that wasn't the case. Defeats the purpose of safe storage. If I wanted water on my car parts they'd be under the porch stairs outside my parents house. The employees who work at the facility I used were helpful when possible, and Ms Correa helped big time. Just seems like corporate needs to dive in and correct some overhead facility issues. In a nutshell: too many issues for an 50% price increase. Employees were helpful when possible. When not possible, out of their control and I feel bad they take the heat.

Dominic Abbondanza  |  Overall Experience 
Rating:
5.0

Great customer service!!

CHAD ROGGERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryanna Hawthorne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Laughlin  |  Overall Experience 
Rating:
5.0

He was very friendly and helpful

Erin Canzano  |  First Impressions 
Rating:
5.0

Very helpful and pleasant staff!! Thank you Tatiyana!

patricia tully  |  First Impressions 
Rating:
5.0

The only constructive recommendation I could give is that the timers be adjusted on the hall lighting. The timers should add another 20 minutes, so that I am not constantly waving my arms to turn on the hall lights, when the hall lights time out after 20 minutes. This is a real pain.

Daniel Bennett  |  Overall Experience 
Rating:
5.0

Nathan was very nice and helpful. I would definitely recommend using uhaul storage and moving vans

kim catanzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alissa Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oona Roswell  |  First Impressions 
Rating:
5.0

All Employees that were involved were very knowledgeable and efficient.

Charles Laverdiere  |  Online Move In 
Rating:
2.0

The companies lack of prorating unused portions of the monthly rent is dishonist and a way to cheat customers. Problems with rentals of trailers and trucks cannot be resolved at the drop off location. The company makes customers take up complaints with the pick up location. This is low and underhanded.

AJ Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Laverdiere  |  Overall Experience 
Rating:
5.0

The manager, Ms. Correa, was extremely helpful, courteous, knowledgeable and professional. She and her team made it easy for me to find the right size and amount of boxes, storage space and then transfer quickly, when needed, to UBoxes (transfer pods). I had an excellent experience here.

andrew beckwith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joell hickenbottom  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. I was going through a very stressful transition moving out of an ex’s home and it was a relief to have such a nice person handling one of the easier things for me. Excellent customer service, will definitely recommend to my friends and family in the future.

Sarah Valentine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HOGAN  |  Overall Experience 
Rating:
5.0

The girl who helped my daughter and I was very friendly and helpful.

alissa Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra pun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Humbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

breck alyssa mccollum  |  First Impressions 
Rating:
5.0

Nathan was friendly and helpful!

Sarah Nickerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER MURRAY  |  First Impressions 
Rating:
5.0

I want to Thank you staff the we're wonderful You have the best staff there Thank you Guys

Mari Marchiano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat Donnelly  |  Overall Experience 
Rating:
5.0

Great staff!

DANIEL DONEGAN  |  Overall Experience 
Rating:
5.0

The office staff was very friendly and accommodating. Truck was great. It was an overall good experience.

RON MCMANUS  |  First Impressions 
Rating:
5.0

staff helpful and friendly.

Mario Toribio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshall sousa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark wetmore  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff at check in.

seth ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Loiacono  |  Online Move In 
Rating:
5.0

The entire crew there makes you feel like family

craig calisto  |  Overall Experience 
Rating:
3.0

Having to pay for extended hours was not customer service oriented. The key cards to actually get into the building, were not always working. Great company, location. Just too far from where I currently live.

ron Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Piecewicz  |  Overall Experience 
Rating:
3.0

No info about adding the building access code twice so alarms did not go off when I tried to open the unit at first.

Neil Judd  |  Online Move In 
Rating:
5.0

Tatiyanna was amazing and incredibly helpful for me during my unexpected need for a storage unit. Very customer service focused and a set a great example to follow.

Todd Markham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Porter  |  Overall Experience 
Rating:
5.0

I actually had a great experience and the manager Tatiana was very helpful and nice to my customer needs totally apreciated all that she did for me.

Yaribel Colon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph florentino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHOMARI FRANCIS  |  Overall Experience 
Rating:
3.0

Why are you so inflexible on purchasing or renting additional items like padding/blankets for a truck when you could have just done a separate charge? It seems that getting blankets/padding has to be done with another purchase and once that purchase is closed out, there is no way to buy separately. This is wired.

hans gibson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Porter  |  First Impressions 
Rating:
5.0

The Danvers, MA (Newbury Street, US RTE 1 North) facility has always had personable managers for years, including now. I had climate controlled storage. My goods were odor free and dust free. No damage. I do move frequently and often need long term storage. I will be a repeat customer. Mark

mark deangelis  |  Overall Experience 
Rating:
1.0

Stafff used the computer to accesses my personal information and text me hitting on me and then later told me his girl found out that he texted me and face mad and she is the manager there. I argued with the staff about the inappropriateness of all this and now I’m afraid to go there and access my storage units because I fear running into them

Nikki Moccia  |  First Impressions 
Rating:
5.0

I had a great experience. I didn’t love the price increases; I think there were two or maybe even three in the 15 or so months we rented.

James Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joselyn Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin Caves  |  Overall Experience 
Rating:
5.0

The employees are fantastic! So helpful

SEAN MCDONALD  |  Overall Experience 
Rating:
5.0

This location staff was very friendly. They help me return my trailer and secure a storage without any problems.

Shannon Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Carney  |  Overall Experience 
Rating:
2.0

I was really really upset when I got stuck in the process of moving my things from state to state to this facility because. As I am in the process of moving the elevator got stuck and did not work I could not get out my family could not come and get me out. I had to call uhaul 1800 number I kept on getting hanged up I also used the customer button and no response I have to call the fire department and police to come help me out. I think it was a set back for me and the people that came to help me waiting on someone to come get me out and get this rolling so I can finish and get the help out of there and that was not the case. There something that should be done?? I need some type of answers here.??? Some type of compensation on my lost time and others involved. Like what I’m the helll is there no system for this? Why are there no stairs set in place for such a thing to happen to anyone they can get out the building?? I mean just having to go thrue this is kind of insane. For business and repeat business it makes you double think about it or to be able to recommend somebody I don’t know . Very very disappointing to have to deal with this situation while you tired and exhausted and the to add this to it it’s disgusting for real!! I’m nog happy at all… actually very mad.

Yaribel Colon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE SAWAYA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH TABER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheryl Cormier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph Colon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Moscato  |  First Impressions 
Rating:
5.0

Tatyana was very friendly and helpful. Thank you

Sarah Scott  |  Overall Experience 
Rating:
5.0

Staff there very friendly/helpful. Thank you.

seth ward  |  First Impressions 
Rating:
5.0

Staff was great I hated to leave but got a unit closer to my home.

Eric Beane  |  Overall Experience 
Rating:
5.0

Fell into a situation & Tatyiana was so awesome & kind! Thank you!

MELISSA LAMONTAGNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ghislaine dykes  |  First Impressions 
Rating:
5.0

Super helpful and very friendly.

Linnea Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARINA SALUTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph valianti  |  First Impressions 
Rating:
5.0

Very good

JOHN BABCOCK  |  First Impressions 
Rating:
3.0

The office bookkeeping leaves a lot to be desired. Lost checks and harassing phone calls when the mistakes were their fault. Not worth it.

jackie besse  |  Overall Experience 
Rating:
5.0

The clerk was very helpful in obtaining the storage unit, showing me where it was and how to get into it. Gave me the details. She was knowledgeable, courteous, and made sure I was comfortable with the instructions. The unit was clean and easy to get to. It is working out very well.

Karin Caves  |  Online Move In 
Rating:
5.0

Tatiana is hands Down one of if not the most professional and genuinely good hearted people I have met and was a pleasure to have been assisted by her

steve murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SHELDRAKE  |  Overall Experience 
Rating:
5.0

Uhaul of Danvers is the best!!

timothy somerset  |  Overall Experience 
Rating:
3.0

I gave it an average it definitely would have been higher but I felt it didn't deserve it due to the staff. Clean up your ignorant staff and your score would definitely go up.

Richard Matthias  |  Overall Experience 
Rating:
5.0

What I like about Uhaul at this Danvers location is that everyone works as Team… So important to work as a Team it definitely shows and the customer can feel the positive vibes)) Great job 🌟🌟🌟🌟🌟 Jonathan Morey

Jonathan Morey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyann Prouty  |  First Impressions 
Rating:
5.0

Tatiana is excellent at her job

ANASTASIOS MAVROS  |  First Impressions 
Rating:
1.0

I had rented a 10ft truck for a day with the intention of moving the contents of my bedroom into my storage unit. When I arrived on site, they were closed so I used the code like instructed, however it took me an hour to be able to get the door open. I was only able to open it after someone else using a storage unit had told me that the door is broken and you need to put all of your force into it to pull the door open. There was not a single sign on the door stating this and if it hadn’t been for the other customer I would have never known. After I was able to open the door, I went up to the unit, where I discovered that the unit was way too small to fit the contents of my 10ft truck. Prior to this, I had spoken to someone on the phone (who I made both the truck and storage unit reservation with) who assured me numerous times that the unit I purchased would fit all of my stuff. I had to drive to my parents house two states away to unload all of my stuff at 11pm at night and am now going to be charged over $200 for the miles I had to drive with your error.

Alexa DeNigris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN RAMIERI  |  First Impressions 
Rating:
5.0

Awesome being able to do everything on line, was desperate and after hours emergency happened, needed a storage unit asap and got it

Gregory Waldrop  |  Online Move In 
Rating:
3.0

When I went in to reserve my storage unit prices were clearly marked in several areas but when I purchased my unit I was charged a totally “higher price” when I questioned the price because it did not match I was told “oh those prices are outdated” I then said don’t you think they should be updated? The girl responded we don’t have the time to change them!

CYNTHIA FITZPATRICK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BELINDA ROY  |  First Impressions 
Rating:
5.0

Costumer service was excellent

SHAUN ROWE  |  First Impressions 
Rating:
1.0

The hours were not working for me the keypads never were still was not enough Lighting in unit at all. U-Haul roadside assistance was unavailable when needed most and truck had issues interrupted my move. Not very happy with this

Cheryl Kirby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA FARNKOFF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LUZ  |  First Impressions 
Rating:
4.0

My only complaint is that I called to report my un-ability to cover the current month and said that I would make a double payment the following month. Since then I received 3 phone calls got 2 letters sent to my back up person about it. My first time. Enough already.

Stacie Minot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard Joseph  |  First Impressions 
Rating:
5.0

Tatiana was AMAZING. She was so helpful and went above and beyond for us! She made our nightmare of a move so much better.

NICOLE CASE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve murphy  |  First Impressions 
Rating:
5.0

The unit was secure, the staff was outstanding and helpful.

Michael Kravchuk  |  Overall Experience 
Rating:
5.0

I had trouble getting in didn't know I had to use more than one keypad wish it was a little easier.

Cheryl Kirby  |  First Impressions 
Rating:
1.0

Staff was nice and friendly but took almost an hour checking us in and cost us money as we had movers which were hired by the hour waiting for the storage unit to be assigned. It should not be that difficult to locate a reservation and assign a customer a storage unit.

MICKEY WINCHELL  |  First Impressions 
Rating:
3.0

it was a positive ecperiance until i needed help with the move out process so i called and got a very rude and unprofesinal person who answered and basicly stated that i had to be standing in the show room to do the move out process and told me to read my contract and thats thier policy nothing in the contract that says that by the way in fact u-haul has a process for doing it on line. maybe some better training or retraining in this case because ive heard him on site being rude to other customers

DANA TENNENT  |  Overall Experience 
Rating:
5.0

Charles and Tatiana were both very friendly and helpful and patient. “Patience is a virtue” The monthly cost is high and a discount for being a first responder would help.

DEIDRE LAMUSTA  |  First Impressions 
Rating:
5.0

Everyone there is so friendly. Tatianna has been wonderful helping me with my storage unit. She followed up with me immediately. Your service is fantastic!! I’d recommend the Danvers facility to everyone looking for storage. Thank you very much.

Lorena Nolan Wile  |  First Impressions 
Rating:
5.0

Tatiana who helped me through the stresses of moving was extremely helpful. She went above and beyond to make things go smoother for me and I now recommend the Uhaul Danvers location to anyone moving because of the exceptional service!

elizabeth Erdmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN MoLONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NEWBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Roberts  |  Overall Experience 
Rating:
3.0

They couldn’t get our keycard to work so when we open our unit it sets off the facility’s alarms

Jacqueline Harrington  |  First Impressions 
Rating:
1.0

I've been trying for over a month to only be paying for the storage unit that I have and I am still currently paying for two storage units and they want me to do the running around canceling and starting a storage unit is a basic operation that U-Haul performs and they cannot seem to do it correctly it's been over a month and I am still paying for two storage units and I only have one

Dominic Abbondanza  |  Overall Experience 
Rating:
4.0

My thanks to the staff.

Eduardo Savid  |  First Impressions 
Rating:
5.0

The Staff was very helpful.

Jeffrey Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VALERIA CUESTA ORTIZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Carney  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tom Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany Ross  |  Overall Experience 
Rating:
4.0

The online booking was slow and very aggravating I had to go back And forth from my phone to my iPad to Unfreeze certain sections

Adamandia Tsardounis  |  Online Move In 
Rating:
5.0

Very good and friendly staff

julia CRUZ  |  Overall Experience 
Rating:
4.0

Highly reccomended & convenient location. Safety & security

Jamie Shane  |  First Impressions 
Rating:
5.0

I needed storage while I was waiting to move. This was my first experience using a storage center. Beth and her team made the experience a good one. I was usually there on Saturdays and Cynthia and Charlie were friendly and attentive. Ned kept the place looking good. Sharon and Rose always had a smile. Matt and Billy were there to answer questions. If I left anyone out know that I never left UHaul Danvers without thinking, that was a good experience. If I need storage in the future I know where to go. I’ve told friends about UHaul too. Thanks!

Mary Ogiba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Linkletter  |  Overall Experience 
Rating:
4.0

Would recommend to everyone!!!

Phillip Pedone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia CRUZ  |  First Impressions 
Rating:
5.0

Staff super helpful and always friendly.

aly meyer  |  Overall Experience 
Rating:
5.0

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

NICHOLAS SCHEURING  |  Overall Experience 
Rating:
5.0

The people that work there are extremely helpful and go above and beyond what I would expect.

MARY PIKE  |  Overall Experience 
Rating:
5.0

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Christine Donohue  |  Overall Experience 
Rating:
2.0

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

DOLORES CHESLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Moran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisha ouellette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Kusch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon phipps  |  First Impressions 
Rating:
3.0

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

darleen witham  |  Overall Experience 
Rating:
5.0

So fast! On both opening a unit and closing which is so important. Thank you

William Melvin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phil thielhelm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge canela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIME CACHIGUANGO-CASTANED  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA TENNENT  |  First Impressions 
Rating:
5.0

Thank you Elizabeth Harrington and Crew for all your help and service.

Jean Hill  |  Overall Experience 
Rating:
5.0

Ty

NICOLE MOSS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Gauthier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Pawlyk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Johnson  |  First Impressions 
Rating:
5.0

Elizabeth Harrington is the best! Knowledgeable, friendly & professional. I have referred friends and family to U-Haul.

Cheryl Kirby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SEVERINO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Shriber  |  Overall Experience 
Rating:
5.0

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Linda Carpenter  |  First Impressions 
Rating:
1.0

Disgusting

Peter Mielach  |  Overall Experience 
Rating:
1.0

Staff helpful but the climate control faculty was poorly controlled and smelled of must or mold. Canceled my reservation since I could not store my belongings in such a poorly maintained facility

Peter Mielach  |  First Impressions 
Rating:
5.0

The associates were very friendly and helpful and it was easy to get in and out of the storage unit itself (once I got there). My one complaint is that traffic flow is difficult around the facility. I'm not sure how to resolve that. We didn't have too much of a problem but I imagine during your busy times if there are a lot of people there, parking and access might be difficult. Also, the entrance is sort of hidden and easy to miss, and I was very glad to see you put a lighted sign at the entrance from route 1--that will help with visibility. The associates behind the counter were all very cheerful and helpful and this makes up for any physical difficulties of the place! Thank you very much!!

James Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Linkletter  |  First Impressions 
Rating:
4.0

Every thing was fine with me but on opening on Sunday morning you should have more than one employee on to open I felt bad for the one man employee that was on

Mary Speicher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY WATT  |  First Impressions 
Rating:
5.0

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

christine finn  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSEPH ZELANO  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly. Very good experience

GAIL BRAZIL  |  First Impressions 
Rating:
5.0

Very customer-centric.

Dave Numme  |  First Impressions 
Rating:
5.0

Great to have truck and unit in one place ‘

heather doyle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill Lanelle Duncan  |  Overall Experience 
Rating:
5.0

This is obviously a very busy location, and that makes the staff’s ability to provide excellent customer service that much more impressive. Great experience renting a truck and opening a storage account here! Thank you!

Chris Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ira Gorfinkle  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Luke Frontiera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Galarza  |  First Impressions 
Rating:
5.0

The manager was excellent!

Kassandra Winstone  |  First Impressions 
Rating:
5.0

During a stressful time of getting our entire top floor hardwood floors refinished, Beth was so very helping in setting up a plan for us and saved us over $350.00. By renting a 15’ truck and using the free storage, it made the hold experience simple and stress free. The trucks were clean, the storage area was bright and brand new looking. This was the most pleasurable experience of the hold ordeal. Thanks to Beth and Tatiana for coming through. Will definitely use the Danvers location again.

Anthony Delucia  |  Overall Experience 
Rating:
5.0

On Sunday Tatiana was so very helpful. She guided me through the process and made it smooth and stress free. You guys have saved me a good amount of money. We are having our hardwood floors done and with the free storage this was the cheapest way for us. Thank you and looking forward to the same service when we pick up our stuff next week.

Anthony Delucia  |  First Impressions 
Rating:
5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Mary Ogiba  |  First Impressions 
Rating:
4.0

Manager was able to fit my needs, very flexible and friendly.

Miguel Peguero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Sheldrake  |  Overall Experience 
Rating:
5.0

Staff at the facility are friendly and helpful

Joseph Spinale  |  Overall Experience 
Rating:
1.0

After renting here for 12 months, I spent a whole day moving to a less conveniently-located facility because this U-Haul location is so bad. I have: (1) been locked out of my unit (not billing related), (2) been trapped in the facility, (3) had papers in my “air conditioned” unit ruined due to humidity, and (4) measured the indoor temperature last week at 29 degrees Fahrenheit. All the while, I experienced totally inept customer service. 1) Over the course of two weeks, I visited my unit after hours twice and was unable to use my card to get in. After going out of my way to visit during office hours, I was told, “Oh yeah the card readers don’t work on building D… we will get you PIN access.” U-Haul management should have notified customers rather than leaving it to us to figure out that the card reader wasn’t working. 2) On December 11th at 5pm I entered the facility, which has one entrance and one exit off the highway, only to find construction trucks blocking the exit. After notifying the construction crew to my presence, I was still unable to access my unit or even leave the facility for 20 minutes. This could have easily been prevented by management coordinating to move U-Haul trucks that eliminated means of navigating around the construction trucks. 3/4) Don’t expect the indoor “air-conditioned” units to amount to anything. For over a month this summer, A/C was malfunctioning in building D such that the floor had pools of water from condensation on pipes… the resulting humidity was enough to destroy any exposed papers items in storage. This winter, I measured the building’s inside temperature to be below freezing. I understand that things break, but at least notify your customers! When I was dealing with the broken card readers on July 17, 2020, one of the employees was not wearing a mask. He was talking to two customers (both wearing masks) at a short distance. Regardless how you feel about masks, his attitude was objectively disrespectful towards those customers. This total lack of care is made apparent by every single U-Haul employee at this location by their inability to provide reasonably reliable unit access and/or notification of the facility’s state of disrepair.

Tyler Flynn  |  Overall Experience 
Rating:
5.0

Answered all my questions and guided me the appreciate way.

Gaetano DiPietro  |  First Impressions 
Rating:
5.0

Great and professional people. Highly recommend it to other people.

zakarya fadili  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE GAETA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADAM SAVAGE-ADALMAN  |  Overall Experience 
Rating:
5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

John Krupcheck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

genaro strangie  |  Overall Experience 
Rating:
5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

linda danca  |  First Impressions 
Rating:
5.0

Staff always super friendly. Only disappointment was when raining out both card readers are under the roof overflow

Liz McHugh  |  Overall Experience 
Rating:
5.0

Management and staff were excellent in every way........they get Five stars.....well done

Pat McHatton  |  Overall Experience 
Rating:
4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Moira Pellegrino  |  First Impressions 
Rating:
5.0

Elizabeth is an experienced manager who is always available to assist her customers. My family went through a huge loss and she was very helpful and sympathetic. Elizabeth went out of her ways to help us. We will never forget her kindness. I highly recommend U Haul of this location.

hoang nguyen  |  Overall Experience 
Rating:
5.0

It was a pleasure , both the ladies we death with were great. Tatiana was very good. It was nice seeing a young person with such great people skills. She didn't even flinch when I couldn't open the doors. A lot of young people would give you that old people are annoying look.

dorthey anastasio  |  First Impressions 
Rating:
2.0

You should tell people right away the price goes up yearly. You should hire people that can answer questions on the phone

SHERRI TEMKIN  |  Overall Experience 
Rating:
5.0

Great people to work with. Beth was Great

MARCO MEDINA  |  Overall Experience 
Rating:
3.0

My experience wasn't really ok.

ELIZABETH ELUSAKIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aileen Gabriel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark deslauriers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY BROGNA  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable friendly

DAVID LOMBARDI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN MCINTOSH  |  Overall Experience 
Rating:
5.0

The Staff at has always been friendly and provide prompt and helpful service.

Cynthia Day  |  Overall Experience 
Rating:
5.0

Convenient location, staff extremely helpful & very accommodating- If rental vehicle or storage needed in future- I’ll be back! Sincere thanks... Helen B.

Helen Butler  |  Overall Experience 
Rating:
4.0

U-Haul of Danvers is definitely a secure place, there are cameras everywhere. I went Thursday night to close out my storage unit and the front desk had 2 workers. I needed to wait about 15 minutes before being taken care of but once I was being served things went quickly. I would recommend this facility. Thanks Bob

Robert Santiano  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer walker  |  Overall Experience 
Rating:
5.0

They have the best staff in the Danvers location especially david he is very helpful

David Lugo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trista Cronin  |  Overall Experience 
Rating:
5.0

Very good services...

Agnaldo Costa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Polly Curran  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HECTOR CARBERA  |  Overall Experience 
Rating:
5.0

Thanks everything was great

PASCAL STELLATO  |  Overall Experience 
Rating:
5.0

I either did not get or did not see instructions for checking in on keypad on side of building. Staff was very helpful. Overall a very good experience.

Peter Elkins  |  Online Move In 
Rating:
5.0

I have Rented At 4 Locations. This was by far the best experience.

ALBERT MAYNARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Woodley  |  Overall Experience 
Rating:
5.0

fine

Dale Averill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia Figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Vroman  |  First Impressions 
Rating:
5.0

The young girl with color in her hair was the one who helped me with my 250 dirtbike and she was quick to respond and was all around awesome! Thank you for your help!

Brittany Walker  |  First Impressions 
Rating:
5.0

Cynthia was excellent

Brendan J. Quealy  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful customer service.

Mauricio Samora  |  Overall Experience 
Rating:
5.0

Elizabeth and Cody are great employees. both went above and beyond to make my experience a good one.

Michael Fenn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN FARRER  |  Overall Experience 
Rating:
4.0

This was a last minute storage rental I made with Beth an hour before closing. I had a reservation for a truck and storage unit at U-Haul 222 Central Street Saugus but they close early (Thursday 2/20/20 before 4:30) so I was left high and dry. I ended up getting my truck from Ricky at the Saugus Broadway facility and he recommended Beth at the Danvers facility for my storage units. Beth was knowledgeable and professional and I would recommend both the Saugus Broadway facility and the Danvers facility. Stay away from U-Haul at 222 Central Street Saugus. Thanks Bob Santiano

Robert Santiano  |  First Impressions 
Rating:
5.0

Staff is awesome!

Leighton o'connor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan J. Quealy  |  First Impressions 
Rating:
5.0

n/a

Linda corsetti  |  Overall Experience 
Rating:
5.0

Overall good experience. Easy

Bill West  |  Overall Experience 
Rating:
5.0

Helpful, quick and professional

Matt Petros  |  First Impressions 
Rating:
2.0

I had to wait 30-45 minutes for someone to help me check out. Also went to use the bathroom and it was a disgrace.

Jennifer Fils  |  First Impressions 
Rating:
5.0

Great to do business with. They really are about customer satisfaction. Alex was a great help and very friendly. Would recommend to anyone.

Mathew Ellsworth  |  First Impressions 
Rating:
3.0

Having to provide 3 phone numbers was ridiculous, no need for that much information to be provided. Also, locks should be included, shouldn't have to purchase one

Michael Connolly  |  First Impressions 
Rating:
5.0

Great service, great people, very friendly and helpful.

Alfonso Albiero  |  Overall Experience 
Rating:
5.0

The General Manager Beth is a gem. Great Patience and Professional in every way Well Done to the entire Team on Saturday for Truck rental to storage process A+

Gary Mcmahon  |  First Impressions 
Rating:
5.0

I had a good experience there. Very friendly staff. Thank you!

Giovania Lima  |  Overall Experience 
Rating:
5.0

Great!

Nancy Sylvester  |  Overall Experience 
Rating:
5.0

N/a

Mark Ferracane  |  Overall Experience 
Rating:
5.0

The saleswoman was great, I was overwhelmed and she gave me all the facts which helped me make a decision. Please thank her for me.

Betsy Jasper  |  First Impressions 
Rating:
5.0

Overall I was extremely happy.

ANDREA PEREIRA  |  Overall Experience 
Rating:
4.0

They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.

Nick Roberts  |  Overall Experience 
Rating:
5.0

Great service Fast and friendly

James Denisco  |  First Impressions 
Rating:
5.0

Always helpful and responsive to any questions.

KAREN KOMISAR  |  Overall Experience 
Rating:
5.0

The staff was amazing!! And super helpful

Dawn Dichiara  |  Overall Experience 
Rating:
5.0

Good place to use for storage.

Bill Masterson  |  Overall Experience 
Rating:
5.0

Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!

Lawrence Clark  |  First Impressions 
Rating:
4.0

Very helpful and accommodating staff

kim Marshall tilis  |  Overall Experience 
Rating:
5.0

Excellent service

Raymond Mudoon  |  Overall Experience 
Rating:
5.0

Always so helpful and the manager is fantastic.

Jeanne Shepherd  |  Overall Experience 
Rating:
5.0

Your staff is friendly and courteous. .

amy elwell  |  First Impressions 
Rating:
5.0

I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.

Daniel Atchason  |  Overall Experience 
Rating:
4.0

Knowledgeable, friendly and efficient staff...

Clifford Gast  |  First Impressions 
Rating:
5.0

Fast & easy process

Jordan Johnson  |  First Impressions 
Rating:
5.0

Great service!!

kim Marshall tilis  |  First Impressions 
Rating:
5.0

The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.

KANJI KOTAKI  |  Overall Experience 
Rating:
5.0

None

JAMES WARD  |  Overall Experience 
Rating:
5.0

I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.

Robert Gillon  |  Overall Experience 
Rating:
4.0

-

YOUNG JAE PARK  |  Overall Experience 
Rating:
5.0

Excellent service, very accommodating

Raymond Mudoon  |  First Impressions 
Rating:
5.0

I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!

Michael Luippold  |  Overall Experience 
Rating:
5.0

very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923

pamela walsh  |  Overall Experience 
Rating:
2.0

My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.

CHRISTOPHER GARGANO  |  Overall Experience 
Rating:
5.0

Great storage facility with easy access and courteous customer service.

MICHAEL ROBINSON  |  Overall Experience 
Rating:
4.0

YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?

Steven Hinch  |  Overall Experience 
Rating:
4.0

Condensation dripped all over everything. Needs a better climate control

Gary Bonitatibus  |  Overall Experience 
Rating:
3.0

I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.

Ann Rawding  |  Overall Experience 
Rating:
1.0

The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.

SARAH WALKER  |  Overall Experience 
Rating:
5.0

I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient

Creunice DACOSTA  |  Overall Experience 
Rating:
4.0

Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.

Bruce Davison  |  Overall Experience 
Rating:
5.0

excellent storage company

maria gattozzi  |  Overall Experience 
Rating:
5.0

I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.

Joanne Robbins  |  Overall Experience 
Rating:
5.0

Management and staff are great to work with .

David Luongo  |  Overall Experience 
Rating:
1.0

This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.

Josh Jones  |  Reservation 
Rating:
5.0

The best thanks for all the help

TABITHA ALFORD  |  Overall Experience 
Rating:
4.0

I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.

Ashley Bergeron  |  Overall Experience 
Rating:
5.0

The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.

DEENA ALIBERTI  |  Reservation 
Rating:
1.0

I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home

KAREN POLAND  |  Overall Experience 
Rating:
5.0

The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.

Paul Enfanto  |  Overall Experience 
Rating:
5.0

Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.

CHRISTINE SCARAFONI  |  Reservation 
Rating:
5.0

I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.

RICHARD BEDARD  |  Overall Experience 
Rating:
5.0

The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis

Paul Perakis  |  Overall Experience 
Rating:
2.0

Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.

Catherine Leclair  |  Overall Experience 
Rating:
5.0

Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.

Darlene Caufield  |  Overall Experience 
Rating:
1.0

Extremely unprofessional and poorly ran

TODD KEITH  |  Overall Experience 
Rating:
4.0

I have no comment

Holly Titus  |  Overall Experience 
Rating:
5.0

The space served my needs perfectly.

PHILLIP BOEHMKE  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and professional.

Michael Kravchuk  |  Reservation 
Rating:
5.0

It was my first time utilizing a storage facility and the customer service staff made everything easy.

Franchesca Casado  |  Overall Experience 
Rating:
1.0

I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.

Brett Guisinger  |  Overall Experience 
Rating:
5.0

.

renee pauley  |  Overall Experience 
Rating:
2.0

I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years

Amy Mckenzie  |  Overall Experience 
Rating:
5.0

Thanks for your service. We will recommend you.

DONAL BUCHANAN  |  Overall Experience 
Rating:
4.0

Longer access hours would be better. If I move I would reuse the service. Thanks, Tom

Tom Fitzgerald  |  Overall Experience 
Rating:
5.0

The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.

Arun Naredla  |  Overall Experience 
Rating:
4.0

I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .

NORMAN ZIMMERMANN  |  Overall Experience 
Rating:
4.0

good people. note that you will not be able to get inside access after store hours

ted tobey  |  Overall Experience 
No reviews have been submitted for this location.

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