Customer Reviews for U-Haul Moving & Storage of Danbury

4,160 reviews

75 Division St   Danbury, CT 06810
(@ West St limited parking on weekends, Family & Childrens Aid)

(203) 794-9435

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 794-9435

75 Division St
Danbury, CT 06810
(@ West St limited parking on weekends, Family & Childrens Aid)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sonia Zertuche 
Rating:
5.0

Customer did not leave a comment.

micheal efthimiatos 
Rating:
4.0

Everything was great...the woman who helped us ..could not have more knowledgeable or nicer...It was a great experience for 2 old ladies.

Merry Fiorentini 
Rating:
5.0

Great location - I recommend it frequently!

DREW WAGNER 
Rating:
5.0

Customer did not leave a comment.

Matthew Brimmer 
Rating:
5.0

Customer did not leave a comment.

Eric Nicklas 
Rating:
4.0

When I called to make a reservation, I spoke to Gary and told him I wanted a 10 footy box truck. I got there checked in and was given a key. But the key was not for a box truck, but a pickup. So I had to go back in to straighten it out, which delayed me by 12 minutes.....On a better note, I left my jacket in the truck and they called me to tell me and held it until the next day when I [picked it up. That was great service there. Thank you.

liam glynn 
Rating:
4.0

Customer did not leave a comment.

Gregory Sczurek 
Rating:
4.0

Returned auto transport back to the location that I picked it up to make things easier for the staff, but in the long run I should just leave it at the front door. I spoke to the lot attendant and told him where it was with my contract, and he never sign it back in. The person Fay I spoke with was excellent removed the charge from my bill, I also had a picture from when I returned unit.

Tim Braun 
Rating:
5.0

Customer did not leave a comment.

Dawn Scholz 
Rating:
4.0

Service was great - the same guy helped me on pickup and dropoff, and he was very friendly and efficient. The facility itself is also reasonably nice (for a U-Haul location) - vehicles staged and ready to deliver, etc. My only issue was that the particular vehicle I received was VERY old (120k+ miles) and in pretty rough condition... If I needed to take it a longer distance (even 1 hour away) I would have asked for a different vehicle. Fortunately I was only doing 20-30 miles roundtrip, so not a big deal.

Robert Hendrick 
Rating:
5.0

Customer did not leave a comment.

Michael O'Shaughnessy 
Rating:
5.0

Customer did not leave a comment.

yokasta checo 
Rating:
5.0

Customer did not leave a comment.

yokasta checo 
Rating:
4.0

Customer did not leave a comment.

Pamela Anderson 
Rating:
5.0

Customer did not leave a comment.

Martin Gomez 
Rating:
5.0

Customer did not leave a comment.

Bartosz Krasucki 
Rating:
5.0

Great customer service

david stanco 
Rating:
5.0

Customer did not leave a comment.

ALBERT ESTELLE 
Rating:
5.0

Great customer experience

Angela Parraga 
Rating:
5.0

The staff member who helped me was super friendly and knowledgeable. The pick up experience was great.

Justin Goodhart 
Rating:
5.0

The wonders of modern technology. Dropped the truck, took the required pictures on the app and dropped the key in the drop box. Effortless self return while the location was closed.

Stephen Johnson 
Rating:
5.0

The people and service met all my needs. I will definitely recommend and use U-Haul again. Thank you

Homero Ferreyra 
Rating:
5.0

Customer did not leave a comment.

Ivan Ortega 
Rating:
5.0

I had problems using the app, but the local staff was excellent and always helpful.

PATRICIA DALY 
Rating:
5.0

Customer did not leave a comment.

Robert Nosal 
Rating:
5.0

great place to rent trucks. the trucks are in great shape and very fuel efficiency.

MICHAEL TOMAINO 
Rating:
5.0

Customer did not leave a comment.

Brian Davis 
Rating:
4.0

Remove Drop charges on one way equipment. FYI - Having someone on hand hook up the trailer was Excellent.

JOHNPATRICK HOPKINS 
Rating:
5.0

Customer did not leave a comment.

jAMES rATHEL 
Rating:
3.0

Stop over charging it wad 19.95 to rent and they charged me 27.15 and I put gas back and the mileage was under 10 miles

Mary Gregory 
Rating:
5.0

nice service

Joseph DiGirolamo 
Rating:
5.0

Customer did not leave a comment.

Rafael Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Kiah Parrish 
Rating:
5.0

Fantastic service from all the crew. A+

Dimitri Soto 
Rating:
5.0

Great customer service and very helpful

David Jones 
Rating:
5.0

Customer did not leave a comment.

Brian Davis 
Rating:
5.0

Always have a great experience with uhaul. The team in Danbury is great! They are very friendly, helpful and quick.

Timothy Lenahan 
Rating:
5.0

The only issue I didn’t realize is the 15’ truck includes the area above the cab.

CHRISTOPHER CAMPOS 
Rating:
5.0

Customer did not leave a comment.

German Sanchez 
Rating:
5.0

Customer did not leave a comment.

eric Christie 
Rating:
5.0

Professional and friendly staff. They care about customer experience and take care of the job. I had a hitch installed, very pleasant experience.

Irina Hofmiller 
Rating:
5.0

Todo está bien

Byron Andres Cochancela Ayabaca 
Rating:
5.0

Very efficient and knowledgeable

Tracy Shepard 
Rating:
4.0

"Attendance for me was great.

William Costa 
Rating:
5.0

Customer did not leave a comment.

Eclecio Daconceicao-Nascimen 
Rating:
4.0

Customer did not leave a comment.

Gicela Sandoval 
Rating:
5.0

Customer did not leave a comment.

tony Priar 
Rating:
5.0

Having a simple transaction such as having a hitch installed, I didn't really set myself up for high expectations. I was pleasantly surprised with the different options for my needs, the availability of appointments and the expedience of the service the day of. I arrived early and was taken in early, offered a cozy seating area and was finished in less time than expected. Overall, I couldn't have asked for a better experience. Of note is that this is my third time using this location (once for a hitch on another vehicle as well as a rental of a vehicle) and they have all been excellent experiences.

John Gonski 
Rating:
5.0

My vehicle was brought in early and they tech finished very quickly. Keep doing what youre doing.

Jeremy Barnes 
Rating:
5.0

Nothing. Guys at the counter were very responsive and friendly.

Benjamin Hume 
Rating:
5.0

Customer did not leave a comment.

delcio santiago 
Rating:
5.0

Customer did not leave a comment.

Douglas D'Jay 
Rating:
5.0

Customer did not leave a comment.

HUGO ANDRE 
Rating:
4.0

No particular recommendations. The gentleman who served us was a nice, sincere person. Give him some recognition!

rebecca al lahiq 
Rating:
5.0

Customer did not leave a comment.

Natalie Kortman 
Rating:
5.0

Customer did not leave a comment.

Shawn Calamari 
Rating:
5.0

Customer did not leave a comment.

William Gemmell 
Rating:
5.0

Lisa was great to work with and made my experience 5 star.

Petra Wynkoop 
Rating:
5.0

Customer did not leave a comment.

Sal sabatino 
Rating:
5.0

Customer did not leave a comment.

Bryan Powers 
Rating:
3.0

The line was exhausting and then finally got to the front and the representative was below average when it came to customer service and how to treat people.

James Albers 
Rating:
5.0

Customer did not leave a comment.

Jeanne Kennedy 
Rating:
5.0

Customer did not leave a comment.

Jason Salcedo 
Rating:
5.0

Always has a wide variety of truck sizes available and the folks are very friendly

Rufus Derham 
Rating:
5.0

The team in Danbury were both knowledgeable and professional. I couldn't have ask for better experience.

John Robertson 
Rating:
5.0

Customer did not leave a comment.

RIAAN ZWEDALE 
Rating:
3.0

The person who took care of me was Extremely rude and unprofessional and had NO CUSTOMER SERVICE! Never again - told everyone I knew and will be going to another location tomorrow to get a new one . Been going alot and never had a problem until this guy!!!!

Demario Moore 
Rating:
5.0

Very nice people work there!

Melinda Roman 
Rating:
1.0

The truck was filthy, the gas was low on the truck when we picked it up. The truck had alot of noises coming from underneath the truck. We got lied to about the price of the truck I scheduled the truck on the 8th of January and was told $587 my mother got there and got charged $787 when I called amny times and was told 587 so again uhaul was very unprofessional and lied we will never ever rent from uhaul again. Nor recommend this company to anyone.

christopher wood 
Rating:
5.0

Customer did not leave a comment.

Simeon Ehrlich 
Rating:
2.0

There were extra charges tacked on when I picked up the vehicle. There wasn’t any comp for me not living in Danbury and having to transport the vehicle to my home in New Milford and back to Danbury. This made the experience much more expensive than it was supposed to be.

Marcus Figueroa 
Rating:
4.0

Great UHaul facility. Never a problem with vehicle and they have plenty of options. extremely smooth process and staff is always accommodating. Thank you!

BRADFORD SHAW 
Rating:
5.0

Customer did not leave a comment.

James Reilly 
Rating:
5.0

Customer did not leave a comment.

Eclecio dacocecicao 
Rating:
5.0

Nothing

David Novik 
Rating:
5.0

Customer did not leave a comment.

Eduardo Bazan Sanchez 
Rating:
5.0

The young man who helped me was very kind, courteous and helpful. Great job

Gregory House 
Rating:
5.0

Customer did not leave a comment.

Christopher Ramirez 
Rating:
5.0

Customer did not leave a comment.

FABIANO DE OLIVEIRA 
Rating:
5.0

Thank you to the guy who helped us when we dropped off the trailer! He made everything so quick and painless!

Morgan Lubenow 
Rating:
5.0

Customer did not leave a comment.

Carlos Perez 
Rating:
4.0

Customer did not leave a comment.

Pedro Aviles Rios 
Rating:
5.0

Customer service was excellent!

Luigi Msrcine 
Rating:
5.0

Customer did not leave a comment.

Dudamel Vega 
Rating:
5.0

The man that helped me pick up my truck was THE BEST. We had a great conversation about traveling while he was setting up my rental. I was having a bad day and not looking forward to moving and he really brightened my whole day. I told all of my friends about how great my experience was for something as simple as picking up a moving truck.

Nicole Fry 
Rating:
5.0

Oil or grease the rachet so it can be much easier to rachet and release the strap

Rudie Lindsey 
Rating:
5.0

Customer did not leave a comment.

Douglas Dasilva 
Rating:
4.0

Customer did not leave a comment.

Darrell Gleichauf 
Rating:
4.0

Customer did not leave a comment.

Diego Rojas 
Rating:
5.0

I’m very satisfied with the service. Nothing to change.

VANDERLEI GONCALVES 
Rating:
5.0

A couple of things. Cab interior was a bit dirty, driver main side mirror cracked. With that said, there was pretty bad weather going on (snow with salt was everywhere). The mirror was annoying but not a safety issue. The folks in this store have always been great so I don't hold it against them.

James Behringer 
Rating:
5.0

Best experience I have had renting equipment!

Carlo Fittanto 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CONTRERAS 
Rating:
5.0

It has a lot of marijuana smell. They should put a flavoring.

Jose Salinas 
Rating:
3.0

Customer did not leave a comment.

Chris Reynolds 
Rating:
5.0

Very good. Thanks

Franklin Perez Ruiz  |  Overall Experience 
Rating:
5.0

The people working are great. Very friendly and helpful. However t wait is so long because they are super busy and only ever 2 of them. They do their best to keep it moving but it would be nice to see them get some more help.

Jon Russo 
Rating:
5.0

Customer did not leave a comment.

Donald Combs 
Rating:
5.0

The lot could have been salted. It was somewhat icy.

Telford Shillingford 
Rating:
5.0

Got in & out easily when I picked up my u-haul rental. Staff was polite, friendly and professional.

Wyane Ewards 
Rating:
5.0

The service there is the best. Great customer service and a great staff. Hats off to the Manager she is doing a great job 5 stars.

Duane Spencer  |  Overall Experience 
Rating:
4.0

I wish I had a refund for early removal

MARTI LEWIS  |  Overall Experience 
Rating:
5.0

Excellent facility. Great staff. Everyone there went far & beyond. Highly recommended.

robert bridges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Jonas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephen WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Patino  |  Overall Experience 
Rating:
5.0

Friendly and extremely helpful during our truck rental and move-in. They also helped me into my car after I locked my keys in there. Overall great experience

Sandra Weston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA Stewart  |  First Impressions 
Rating:
5.0

I am so happy I’m grateful with the company they helped ime a lot. Thank you for everything.

josaphina miranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD PAUST  |  Overall Experience 
Rating:
4.0

The only improvements I would say for that location is the card reader doesn't always read your card to swipe standing there trying to swipe in and out. Need a better way The rent increases were too much multiple times a year!

Kaisha Schwegler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT MITCHELL  |  First Impressions 
Rating:
3.0

I liked their service. Nice. But too sad I lost my stuff being late to remove it. They gave me time but some days I did not have car that was the reason I was not able to do. Thank you. I might have lost some legal documents.

Hemantkumar Bhavsar  |  Overall Experience 
Rating:
5.0

Dominique has been extremely kind and positive, created solutions to problems, very patient and emphatic while helping us. His kind, humorous and uplifting attitude eased the stress we are having during the moving process. Also, thanks to Chelsea for the professional and human oriented management; very well done. Thank you U-Haul team, we rely on you.

Talih Tinay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Tompkins  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kathy Brightman  |  Overall Experience 
Rating:
5.0

This location is extremely well run. They take great pride - it shows. The facility is very clean. Staff is very kind, patience and super helpful. Very impressed with them.

Heather Marney  |  Overall Experience 
Rating:
5.0

What I like about U-Haul is convenient easy to access, and the location nearby. I can sleep at night knowing that my belongings are safe

Nomsa Mlotshwa  |  First Impressions 
Rating:
4.0

Thanks for the unit for a fair price.

John Silvestri  |  Overall Experience 
Rating:
5.0

Very happy with the storage unit/facility. This location makes it convenient to move in/out. I moved away for 2 years and never had to worry about my stuff being open to the elements or infested with mice. My stuff was exactly how I left it, maybe a tad dustier but that’s to be expected. Thank you.

Katie Trombley  |  Overall Experience 
Rating:
5.0

They got me setup quickly and without any issues

VINOD JACOB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD PAUST  |  First Impressions 
Rating:
5.0

Everyone I encountered was kind and helpful. Definitely 5 stars.

Tiffany Woodland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid Arocho-vega  |  Overall Experience 
Rating:
2.0

Rented a storage space the access card wasn’t working hours after getting stranded outside until someone from store opened access . Luckily I was there a minute before store closed, why would access be denied if it was a new reservation. Fix your system and have someone available 24 hours or later than 8 pm . Not fair for customers to have to return next day because your access system or your employees didn’t register my access card correctly

alfonso lopez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond Chizmar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Philip Dangelo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CECELIA HURLEY  |  Overall Experience 
Rating:
5.0

All the staff was friendly and extremely helpful, they were able to answer all my concerns. Thank you all!

Jeanette Dickerson  |  Overall Experience 
Rating:
5.0

Very good

Anny Pena-cabrera  |  First Impressions 
Rating:
4.0

Would like brighter light overhead the units with wire ceilings.

Chris R Salaz  |  Overall Experience 
Rating:
5.0

My move in date was 2/4/23 please adjust this invoice to reflect that. All the staff was extremely helpful. Thank you.

Jeanette Dickerson  |  First Impressions 
Rating:
5.0

The staff there, are exceptional, they go above & beyond, they are VERY RESPECTFUL, very courteous, very kind, you have a top of the line crew working there, bless their hearts

BARBARA BIBBONS  |  Overall Experience 
Rating:
5.0

I think on the weeks you should have more staff during your busy time. There was to two people in the morning when all your people were picking up when trucks. Did have to wait about 40 minutes to taken care off.

WILFREDOE BERRIOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Showah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Gill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robinson Robles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian pereira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Conway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette Brandon  |  Overall Experience 
Rating:
5.0

I have been a customer since 2018 and this UHaul is a great facility and the staff has always been super helpful over the years. The only hangup I persisently encountered were the key card scanners. Since day 1, it often took 10 or more swipes to get them to read the card.

amy hall  |  Overall Experience 
Rating:
4.0

A little expensive. The rate incentivized me to by a shed and move out.

WILLIAM OSTRAND  |  Overall Experience 
Rating:
5.0

Great place! Friendly and helpful workers who get the job done. I would absolutely recommend this place to family and friends. Great job U-Haul it.

RAYMOND BLYE  |  First Impressions 
Rating:
5.0

Great friendly staff

Raida Hanad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stenneth Bonnie  |  First Impressions 
Rating:
5.0

We worked with Chelsea, at the U-Haul Storage facility, 75 Division Street, Danbury, CT. She was extremely busy training a new worker but still found the time to be extremely patient, courteous, and helpful with customers. She was also helping a second customer move a very large heavy crate, while cheerfully helping us unload our truck. She is one reason why I will continue to patronize U-Haul.

Richard Ciotti  |  First Impressions 
Rating:
5.0

Everyone was great, thanks. Some drippage from upstairs unit persisted but all good

Paul Detjen  |  Overall Experience 
Rating:
5.0

Excellent staff members, would definitely recommend!!!

Raida Hanad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peggy sayers  |  First Impressions 
Rating:
4.0

UHaul worked out perfect for me, truck rental and storage unit all in one convenient place.

Catherine Burns  |  Overall Experience 
Rating:
1.0

This place is a dump, and from the interactions with managers that we had, it's easy to see why. Don't be enticed by the one month of free storage like we were. Store your stuff someplace else. The major issue we had was that part of the ceiling to our unit collapsed, covering everything in sheetrock dust. The person they contracted to repair it fell through the ceiling into our unit, injured himself, and had to climb back out by standing on our couch. Poor guy! We weren't notified of any of this — just arrived to find a huge mess and damaged property. The manager at the time, Denny, was defensive, standoffish and basically refused to do much to help us. Everything went through U-Haul's insurance company, RepWest (which, blessedly, was professional and efficient. Denny eventually was replaced, and the new manager, Chelsea (same last name as Denny), was more willing to work with us to come to a solution. Still, it doesn't feel like the left hand is talking to the right at this place. I sent messages about the situation to U-Haul corporate and never heard anything back. You have to scan a keycard twice to unlock the outside door, but the access panel was always more finicky than a NYC subway gate, and sometime in the last couple months it was broken, so management had to come let you in (assuming they were there.) There's this vaunted security system, but on multiple occasions we arrived to find that someone had propped the outside door open with a cinderblock. I really appreciate the convenience of U-Haul's truck and trailer rental, but if you have a choice, store your stuff someplace else.

Andrew Heining  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Bermudez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHUKYMCOSSETTE ALEXIS-JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard West  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jimmy Acevedo  |  Overall Experience 
Rating:
1.0

I had an issue with identity theft and could not access my accounts to pay my bill. Instead of anyone offering a solution or an extension of time to pay my unit was auctioned.

MARK DAVIS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

kenneth massop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IVANILDAX R MICELI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Gooden Jr  |  First Impressions 
Rating:
4.0

THANKS

mia caliendo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nomayalo Wood  |  Overall Experience 
Rating:
2.0

The floor of the unit was wet no light in the unit hinge on the door was missing hardware

JAMES KAKADELES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nomayalo Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Klvana  |  Overall Experience 
Rating:
4.0

When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.

Franklin Illescas  |  Overall Experience 
Rating:
5.0

Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Thank you!

Deb Soyak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Barese  |  Overall Experience 
Rating:
4.0

My storage unit had a hole in the wall and I couldn’t see inside

HANNAH COON  |  Overall Experience 
Rating:
4.0

The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,

Maria Camacho  |  Overall Experience 
Rating:
3.0

Hours not good for working people

Lusvin Escobar  |  Overall Experience 
Rating:
5.0

Helpful, knowledgeable, and friendly staff made this move easy!

Nancy Barese  |  First Impressions 
Rating:
3.0

The electric door never worked right..

ed paust  |  Overall Experience 
Rating:
5.0

Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I’m bad with names! She is a keeper!!! 😉

Dawn Variara  |  First Impressions 
Rating:
5.0

Lisa was great and very helpful

Louis Bifulco  |  First Impressions 
Rating:
5.0

Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.

Heather Marney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA COGGINS  |  Overall Experience 
Rating:
5.0

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Jose Agosto  |  Overall Experience 
Rating:
1.0

Lisa Garcia-Hall should not be working there. She’s rude, takes forever & I didn’t feel confident working with her that she was doing everything properly.

Shandora Whitaker  |  Overall Experience 
Rating:
5.0

I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth — talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

Andrew Heining  |  First Impressions 
Rating:
5.0

I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Patricia Romaine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Fattrusso  |  First Impressions 
Rating:
5.0

Friendly and courteous staff. Good explanation of services.

Jeanette Brandon  |  First Impressions 
Rating:
5.0

The manager of the Danbury Uhaul is a very kind soul!

NICHOLAS SCHOLZ  |  Overall Experience 
Rating:
3.0

I don't believe that they don't have a elevator to get to the second floor

Madesia Danzy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katie Trombley  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cassandre Medor-Ministre  |  First Impressions 
Rating:
3.0

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

Robert Mc Elroy  |  Overall Experience 
Rating:
5.0

I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

GHULAM HUSEIN A ABBA  |  Overall Experience 
Rating:
4.0

Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

Jonathan Middleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENAE NICOLSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Rangel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony Familia  |  Overall Experience 
Rating:
5.0

Great stuff very friendly Thank you for making easy to work with you

Sergio Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan OCAMPOS  |  Overall Experience 
Rating:
4.0

Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

Robert Mc Elroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna parring  |  Overall Experience 
Rating:
5.0

Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Michael Vitrit  |  First Impressions 
Rating:
4.0

Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

Evelyn Lopez  |  Overall Experience 
Rating:
5.0

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

spencer Olsen  |  First Impressions 
Rating:
5.0

Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

cecelia hurley  |  Overall Experience 
Rating:
5.0

Excellent service,very helpful thank your!

Yitan Chen  |  First Impressions 
Rating:
4.0

U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

James Roseau  |  First Impressions 
Rating:
5.0

Very satisfied. It was a great short term storage solution.

Susanne Murphy  |  Overall Experience 
Rating:
5.0

This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Craig Warmbrand  |  Overall Experience 
Rating:
5.0

Great service!

Bruce Wagar  |  First Impressions 
Rating:
5.0

The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Susanne Murphy  |  First Impressions 
Rating:
5.0

Perfect

Sandra Arce  |  Overall Experience 
Rating:
3.0

The employees were polite and attentive. I liked how clean it was kept.

Michelle Rissolo  |  First Impressions 
Rating:
5.0

Great friendly place to go to have all your needs taken care of

julie hulse  |  Overall Experience 
Rating:
5.0

I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

Nicole Mendes  |  First Impressions 
Rating:
1.0

Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

john Ramos  |  Overall Experience 
Rating:
1.0

They have roaches and blamed it on me and did nothing about it.

chelsea wright  |  Overall Experience 
Rating:
5.0

Fast and easy!

david cunningham  |  Reservation 
Rating:
5.0

Excellent people working in this facility

IVAN CRUZ  |  Overall Experience 
Rating:
5.0

Very good sevitce

DAN ARMENTANO  |  Reservation 
Rating:
5.0

Thank u for helping me out god bless u all great service

Barbara Blake  |  Overall Experience 
Rating:
3.0

N/a

Tracy Coggins  |  Overall Experience 
Rating:
3.0

Sufficient. Clean, friendly enough staff, solid security.

JULIE RICHARDSON  |  Overall Experience 
Rating:
5.0

Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs’.

IVAN CRUZ  |  Reservation 
Rating:
2.0

The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

DAVID RAMIREZ  |  Overall Experience 
Rating:
1.0

My Uhaul was robbed, Uhaul never reimbursed me!

Terrence Hickson  |  Overall Experience 
Rating:
5.0

The were very friendly.

MILDRED GONZALEZ  |  Overall Experience 
No reviews have been submitted for this location.

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