Customer Reviews for U-Haul Moving & Storage of Dan River

Rating:

5.0

Everything was great we ended up not needing the uhaul for the entire time we reserved, and they gave us the difference back. Super nice and helpful!

Rating:

1.0

Management was not even there did not help what so ever was a horrible manager that chose not to help me with my problem Omari Pinnix is the reason I will never use uhaul again

Rating:

5.0

Satisfied

Rating:

1.0

I order a van then told I had to use truck because of payment method. The truck had wrapper trash in cup holders and blankets thrown around the back

Rating:

5.0

keep up the good work.

Rating:

5.0

Very professional, patient, and considerate.

Rating:

5.0

Omar is the man!

Rating:

5.0

The employees were great. Very professional.

Rating:

4.0

Look into having a 16’ cargo trailer available!

Rating:

4.0

Code entrance devices were not working when we first rented the storage unit. Later OK. Dollies worked well and storage unit was fine.

Rating:

5.0

Personnel are right on the ball, outstanding service on renting and returning

Rating:

5.0

Can't think of anything 😀

Rating:

5.0

The people that work there look great, courteous, and very helpful

Rating:

4.0

Cleaning your trucks

Rating:

5.0

This location is great, bathroom and area was clean. Selection of Uhaul trucks/trailers is excellent. Very helpful employees who knew what they were doing. I would like to see the dual axle 6x12 Utility Trailers added to the one-way rental options. I did have to drive out of my route to pick this up and take it back. I understand it is probably a business decision so no big deal.

Rating:

5.0

Excelente servicio.

Rating:

4.0

I'm not sure if mileage not used is refunded. I though I use 40 miles but only used 24 or so.

Rating:

5.0

Customer service was excellent. We were moving across country and Uhaul made it an easy move! The truck ran beautifully and we actually spent less on gas than we had budgeted.

Rating:

5.0

I rent vans from this location often. Josh is great, he is professional and efficient. Always a smooth process when he is working.

Rating:

5.0

Joshua was very helpful and very friendly.

Rating:

3.0

The code to enter doesn't work. I will h to go there while office staff is t. Very inconvenient for 95 dollars a month.

Rating:

5.0

Online service was 100 percent satisfactory. I just wanna say I attempted the same request in store and had the worst experience ever. If it wasn’t for online services this survey would have been the total opposite. So thanks to online support

Rating:

5.0

I have used this location many times Usually it’s a long wait and always just regular service. The time it was excellent! Fast and efficient. Great experience this time

Rating:

3.0

Overall my experience with this location was good. The lot is a bit cramped when returning trailers etc in. Many yrs ago I had a hitch installed there with no complaints and they did the job while I waited. The 'bad' experience I had was the overwhelming smell of Marijuana in and around the building. I'm not saying it was the employees engaged in smoking the stuff but both times, during pick up and return there were questionable people hanging out front of the building. Both times with very little space in the lot as mentioned above these folks were parked in crooked or just not in a parking space all. This created even more complicated situations when turning trailers etc around. These same people seem to be visiting and not there as customers. It was more of a Friday night street and meet sort of thing. The state does allow smoking of Marijuana but only in the privacy of one's home and not in the public space of a well known business as U-Haul. The employees were very knowledgeable and easy to explain and make my rental experience good. Namaste

Rating:

5.0

The gentleman that helped me in Danville, Va was very professional.

Rating:

1.0

Staff customer service was horrible. There is absolute no trust my lost was cut off my unit and they put there own lock on without informing me.

Rating:

5.0

The staff was very friendly and always ready to help.Thank yall.

Rating:

5.0

Very fast service. Please fix this trailer as it leaked.

Rating:

1.0

please have someone in management call me about the drop off location and process 717-645-0441

Rating:

3.0

Same problem, but a little worse. At time I returned trailer because of arrangement of vehicle's II could not drive thru to exit. It was difficult having to back out .

Rating:

4.0

We had a bumpy start but after that it was. A gd place to have my property and appreciate you all. And also I appreciate how you all worked with me during my use of your storage unit thank you so much fot

Rating:

5.0

Helpful and made sure the trailer wasready to go

Rating:

5.0

What happened to the appliance dolly that had the ratchet thing instead of the one they have now? Other than that everything was fine. I only drove 32 miles, just want to put that in here because I rented one at another location and they tried and did charge me for 238 miles when round trip was less than 30. Thanks!

Rating:

5.0

Put a winch 😂

Rating:

5.0

Josh was great!

Rating:

5.0

Ditto!

Rating:

5.0

Right now nothing everything was good

Rating:

5.0

Everything was great Thanks,

Rating:

5.0

Excellent experience.

Rating:

5.0

The Gentleman who assisted me was a true professional. The check in was quick, he instructed me on setup and gave some tips for a safe drive. An excellent representative!

Rating:

1.0

Staff here are trash and get overs

Rating:

5.0

Management is top notched!

Rating:

5.0

Amazing customer service! The young man that helped me this great and very polite!

Rating:

1.0

Was told I would get a call back to resolve the drop off issue. I’m still waiting.

Rating:

3.0

Truck was in bad condition, very loud noise from engine. Brake barely worked. I felt very unsafe the whole trip. That truck should not be on the road. It’s a safety hazard not only to drivers but others too.

Rating:

5.0

Give Josh a raise. This young man was very knowledgeable and wasted no time getting me in my truck so I can get my office moved. Kudos Josh

Rating:

5.0

Checkout was a little confusing. Clerk could not confirm whether or not unused prepaid mileage would be charged or be deleted from my bill. Found that somewhat frustrating that she could not give me an answer. Kept referring to "they" which raised some questions.

Rating:

4.0

Parking the truck , when I returned it wasn’t enough space after I parked mine for the next customer if there was one . If you youbfollowed the rules about not blocking entrance or unloading area .

Rating:

5.0

Both guys were very helpful & pleasant. I will do business here again!!

Rating:

2.0

Your manager is a liar. I was charged the 11.00 insurance after waiving it online. When I tried to get the vehicle through the ap, it kept crashing and I had to go inside. When I inquired about the charge he said " It is a mandated charge. Without it we could not rent to you." He refused to refund the charged. When I rented this time, again I waived the coverage, avoided dealing with the employees... no problem, was not a mandated charge. When I went in and requested a 10' box truck, the same manager said "we have no 10' available but we have a 15'" I asked if it would be for the same price as the 10' he quickly laughed and said "oh, no" (there was three 10' trucks on the lot at 10AM, 12:30 PM, 3PM, and still there at 4:30 when I pick-up the van I reserved "ONLINE"... DO YOURSELF A FAVOR... Rent online and avoid the liars employed at 2400 Riverside Drive, Danville VA, they will lie to you, overcharge you, and are no assistance whatsoever. I had my last rent with that location.

Rating:

3.0

Should not have to ride with the window down and heat on because the truck smells like funky underarms. Ask the worker why was the price different from online? He didn’t really explain. I realize he added insurance. I didn’t want the insurance. He said something about commercial insurance. I told him he I didn’t see that pop up. So I ended up paying for something I didn’t want and riding in a truck that smelled like underarms

Rating:

4.0

U-Haul was a great storage place for me at first, but the price kept going up, so I had to move.

Rating:

5.0

Thank you for your service

Rating:

4.0

Good workers.

Rating:

5.0

Friendly and polite service! Easy on-line registration.

Rating:

5.0

Easy drop-off, good assistance there

Rating:

5.0

Most of all, the items I had in storage were well kept! Nothing was damaged!

Rating:

1.0

I could not have had a worse experience. When I arrived at the building the dock was blocked, so I was unable to move into the unit. When I called customer service, I was transferred to the GM’s VOICE MAIL. So not only was I not able to move my items into the storage unit, I had to put more miles on the rental truck, at a cost of like $2?? a mile, and spend two more hours unloading everything I had spent two hours loading into the truck. On top of this U-HAUL CHARGED ME TWICE. I spent HOURS on the phone with various customer service people, to no avail. My money is being held hostage because this company will not release the hold they have on the SECOND charge. It is 2 days later and I have yet to have a phone call returned from the facility. So, I am out $500 for renting a truck that had less than one hundred miles put on it and my house is full of all the items I couldn’t place in the storage unit. I’m a LITTLE upset. Thanks for coming to my TED talk on what awful customer service looks like!

Rating:

5.0

It was love

Rating:

5.0

Josh was awesome! Above and beyond in his customer service. I wasn’t surprised. Darren runs a great store!

Rating:

5.0

The storage rent kept increasing!!!😭

Rating:

5.0

Ty all for everything

Rating:

5.0

Mr. Bennett is a well-balanced results oriented business man. I would recommend him to friends and family.

Rating:

4.0

This week, a small cabinet unit was secured to separate the last of my late parents' items from my storage. ....continuing to downsize. U-haul has been an essential element for this effort.

Rating:

3.0

Disappointed, inconvenienced at not able to store motorcycle on a ground level. Not informed on dock/ 5 steps high storage level. U-Haul initially informed that motorcycles storage was required.

Rating:

3.0

I was assigned unit 24. I hired moving help through Uhaul. When got to the unit, it was full of furniture. They then told me to go to unit 25, which was also full of furniture. I was then assigned a smaller unit. When we got thereit had a lock on it. Then lock was remover and we were able to move in. The smaller unit barely held the things I had to store. I resllg needed the 8x8. And, with all of the moving around, I hadbyonpay for an extra hour for the helpers.

Rating:

5.0

The representatives are awesomel!!! they always answer all my questions and was willing to assist me with any I needed and set all my expectations!!’

Rating:

2.0

I'm Gregory Gwynn and I have been in the hospital for four months and 10 days. Two open heart surgeries and COVID. I was spoken to rudely by a associate about my past due balance. Haven't had access to my cell phone for some time and my items in my storage unit was sold from under me and I'm very displeased with the outcome. I didn't have any control of what happened to me and been on my death bed for months and to survive and overcome this just to have all my belongings sold. My memories of dead family members priceless can't be replaced I might as well died to loose the memories of my dead child,mother, grandma. I'm hurt.

Rating:

2.0

Harrasment if you are one day late .Excessive late fee rat droppings and torn up shreds of belongings in unit.There were roaches on the outside of other units. How can I receive a refund on some of my items I was unable to salvage?

Rating:

5.0

Very professional and helpful.

Rating:

5.0

We really appreciate all that yall do thanks for everything

Rating:

2.0

The staff at this location are EXTREMELY unprofessional…I had to listen to use of profane language and personal phone calls during the mist of my transaction…policy for storage is ridiculous…why do you have to pay for a full month even if u dont need all that time and no REFUNDS…I hope to NEVER have to use this company again

Rating:

5.0

It was very clean

Rating:

5.0

Thanks for your service

Rating:

5.0

Na

Rating:

5.0

My storage unit was for 1 1:2 years never had any problem

Rating:

5.0

Na

Rating:

5.0

Everything was great until I got all my things an they charge me another month

Rating:

4.0

The only problem I had was when your driving the truck it's had to get the gears to change when you going down hill and a up hill cline, the sound of the greats changing was so loud and it took a moment for the speed to go where you need it to be in order to keep up the the traffic. Other then that it was a good trip from Phoenix to Virginia. Thank you.

Rating:

5.0

Q was amazing. Thank you Q for the best hassle free service ever.

Rating:

5.0

The staff was very knowledgeable and helpful. They were friendly and helped me maintain a positive attitude. It was quick and easy to do all I had to do. They are an A1 saff

Rating:

5.0

I'm well satisfied

Rating:

5.0

Great staff!!!

Rating:

5.0

The staff were well above excellent. Very helpful, making sure that the renters felt safe and secure of property. Each staff workers got along well with each other. They are well knowledge of their position & anything that you need to know. I need an extra hand with loading my property into the unit they took their time & they deliberated very well. I would recommend my friends, family, strangers & my enemies if they are nearby or in city & need a store their property, go toDainesville Riverside in Virginia.

Rating:

5.0

The staff that helped me get the unit went above and beyond to help me get a unit at the last minute when I was stuck in a tough spot. He could not have been more considerate, respectful, and willing to help me get what I needed. Move-out was the easiest process.

Rating:

5.0

My representative was awesome!

Rating:

5.0

Will use again. Thanks

Rating:

1.0

Both (2) of my storage units were water damaged and molded from a leak at this uhaul location! I was deployed with the U.S. Army at the time of this incident. I was not notified by email nor phone call that a leak had occurred in my specific units! The manager Darren Bennett even acknowledged that he was aware of the leak and failed to notify me. This is unacceptable to come back from serving your country and I had no furniture to furnish my house with!!!

Rating:

2.0

The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.

Rating:

4.0

The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.

Rating:

5.0

Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.

Rating:

4.0

Great place nice guys

Rating:

5.0

Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding

Rating:

3.0

The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he can

Rating:

5.0

I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it

Rating:

1.0

Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I’m not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it’ll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.

Rating:

5.0

Very good people

Rating:

5.0

The guys are wonderful just love them very nice and friendly

Rating:

3.0

Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.

Rating:

5.0

Any troubles was handled quickly and resolved to my satisfaction Thank Randell

Rating:

5.0

The whole staff is friendly and professional; that is not always the case in some places.

Rating:

5.0

Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...

Rating:

5.0

Thanks so much I will recommend this to any friend 👍🏾

Rating:

5.0

Excellent Staff

Rating:

4.0

My move-in went very well. Thank you.

Rating:

5.0

The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.

Rating:

3.0

Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mower

Rating:

5.0

The employee who helped me was great.

Rating:

3.0

Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things better

Rating:

5.0

Darren is amazing, great guy. Super helpful and kind.

Rating:

3.0

Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.

Rating:

5.0

Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.

Rating:

2.0

Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.

Rating:

5.0

Darren was very helpful, Thank you .

Rating:

5.0

There was a lot of change of staff ,but they all tried to be as helpful as they could

Rating:

4.0

I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!

Rating:

5.0

Friendly helpful staff.

Rating:

5.0

They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people

Rating:

4.0

I was pleased with my storage experience.

Rating:

5.0

Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.

Rating:

3.0

Will never use uhaul again these questions do not pertain to real services that were performed.

Rating:

1.0

Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.

Rating:

3.0

Parking is horrible

Rating:

5.0

Representative went above and beyond

Rating:

2.0

No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secure