The only issue was the entire truck smelled bad. Like cow manure.
Amy MasseyCustomer Reviews for U-Haul Moving & Storage of Coal Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
De'Mon is amazing. He knows why but he helped us on a day where we were stressed and overwhelmed. We expected our experience to be the same at the storage facility. We were wrong. When we arrived we were greeted immediately. When we made it inside De'Mon was helpful, precise, professional, knowledgeable and even compassionate. Acknowledged our daughter which made her happy. Gave us a bit of hope that maybe the day wasn't ruined with how badly our move went. We understand why he's the GM there. Should be for a whole region. Should be senior management.
Ashley Henry | First ImpressionsThe manager is awesome!!! His employees are much to be desired. They need customer service training.
Gale Harris | Overall ExperienceVery happy with overall experience. Was just starting to have more frequent price increases which was a factor in moving out.
MARK CLIFFORD | Overall ExperienceThe best people to work with
Sheila Johnson | Overall ExperienceDe’Mon was very professional and helpful.
Jacob Lee | Overall ExperienceWe had our storage unit for about 8 years and never had an issue. The only reason we are closing it out is we don’t live close to the Keith Bridge UHaul Storage anymore and want to move our storage closer to home. The staff that works there is super friendly and I can’t complain about anything. Thank you for the service you provide.
WYATT JONES | Overall ExperienceVery helpful and knowledgeable customer service!
DESMOND PHILLIPS | Overall ExperienceGreat service and facilities
Jacob Lee | First ImpressionsWorked perfectly for my needs!
Stefan Haladej | Overall ExperienceChase did a great job explaining all the details and made the process easy.
Ross Vacarella | First ImpressionsThe manager was very knowledgeable and helpful as soon as I walked in the door. Very polite. The process was easy and I feel like my storage will be secured!
Latiffah Parris | First ImpressionsD'Mon was very professional, courteous, and efficient with my rental process
RICHIE TAYLOR | First ImpressionsI use a lot of Uhaul services from this location and am very satisfied 6!years later.
bailey mitchell | Overall ExperienceGetting the storage unit was easier than I thought it would. The manager was very friendly and brightened my day. His smile was contagious. Thanks for explaining and being patience with me.
Karel Waterbury | First ImpressionsI love all the people at our storage facility. The only thing I have a problem with is when I want to speak with them and it rolls over to the general customer service and not the store.
lisa sweat | Online Move InI have worked with the Mgr before and he is awesome. His customer service is perfect. He truly takes care of his customers he puts them first. I would go by to him every time I need a truck or storage facility. To me he gets 110%. Looking forward to working with him again in the future. He shows he is truly dedicated to his job. Good work!!!!!
David Queen | Overall ExperienceMy biggest complaints are: The price increase, which is just part of life lately since the cost of everything is going up AND the fact that the unit has a leak in the ceiling which soaked everything in my unit. I don’t know if it’s a toilet or just a water drain but it was disgusting!
MICHAEL REDD | Overall ExperienceFacility was fine and accessible. Female rep at the office seemed like she hated being there and that definitely projected on us as customers. She had no customer care skills whatsoever. Everything from her tone, her facial expressions to her explanations of the services and prices..
Cynthia Venditti | Overall ExperienceBEST PLACE EVER!!!!! Amazing service. So helpful and patient. We will be customers forever!
Marry Allmon | First ImpressionsMy uhaul experience was fantastic. The manager there, De'Mon was A1. Very thoughtful, personable, helpful, all around, just a good person. Give him a raise.
sam florexil | First ImpressionsD’mon the manager was wonderful , helpful always , friendly, efficient , professional, I just loved him ,he’s the best manager ever …I’ve been there for over 7 years the service was impeccable with D’mon. At 3060 Keith Bridge Rd Cumming Georgia 30024 location. ❣️
JANICE WILLIAMS | First ImpressionsDe Mon was pleasant and helpful
Nancy Vigeant | Overall ExperienceHate how prices always went up but that happens everywhere. Would also suggest motion lights within the hallways for units that don’t require opening the door. Had a situation where all the light went out and running to the door to get them to open isn’t safe.
Jessica Lane | Overall ExperienceHad no direction to my unit or on how to exit the facility once inside.
Matthew Hostetler | Online Move InGeneral manager is amazing
Karen Starnes | First ImpressionsAbsolutely the best uhual moving and storage I have been too!!!
MARIE PRATHER | Overall ExperienceI as you need
Angela Rigg | Overall ExperienceThe things we stored remained in good condition with no damage from water or pests. Our rental duration was a bit more than 2 years. Final access by the moving truck was easy. The rental rate was competitive.
Kim Strickland | Overall ExperienceThe manager De man was very friendly and helpful.
Brian McKinzie | Overall ExperienceOur move took much longer than we thought. By the time we got there & unloaded, we were locked into the storage facility parking lot (after 9pm) & had to call someone who was on call to let us out. It was a few minutes delay, but it's nice to know people aren't coming & going at all hours! A short delay, but worth it, even as tired as we were!
ROBI KLEE | First ImpressionsFeel free to call me. 770-547-9496 Major problem I cannot explain here. I'll never use uhaul again.
Michael Cook | Overall ExperienceManager was very helpful!
ARTHUR JESIONOWSKI | First ImpressionsA bit pricey but always helpful.
JOSEPH TEIXEIRA | First ImpressionsEveryone is always courteous and pleasant and willing to go the extra mile. They ROCK Customer service at it’s finest😁
JANET BLASE | Overall ExperienceWanted an outside unit and never got one
Paula Perry | Overall ExperiencePrices are too high
Jennifer Woods | Overall ExperienceI would recommend this place to everyone who is interested in renting and the staff is very professional and nice and polite
laurene plummer | Overall ExperienceVery satisfied with the operation was the only place open within the next 50 miles for storage on a Sunday so it was super convenient the employees there were very helpful and made sure everything was done correctly
tyler kopazna | First ImpressionsStaff at location was great. Only issue was we had a unit reserved there that was never available, which was done by the call center im assuming. But, things worked out.
Sarah Jacobs | First ImpressionsDe'mon was great to work with.
Andy Hendrix | First ImpressionsDemon and crew are great as always.
Zachary Thompson | Overall ExperienceYoung guy was super nice when I stopped in. He told me he had something coming available and would call me. He called the next day. I moved in over the phone because I was sick. I still haven’t seen the unit but he let me go ahead and get it so it would still be there. When I tried to call him I was taken through all kinds of different people until they had him call me. He was great!
scott smith | First ImpressionsGreat place!! De’Mon was a pleasure to do business with!
Amy Chiasson | Overall ExperienceThis was the best storage experience I ever had. Thank you!!!
Sealenia Johnson | Online Move InExcept for the main gate being broken for over a month (and no one advising us of it), it was a great experience. Should have received some type of discount or a free month or at least call us and let us know.
Alan Handle | Overall ExperienceWe have rented units several times over the last few years and had always been a good experience. There are places closer but not willing to try a new place.
cathy stockton | Overall ExperienceStaff was wonderful and helpful, but the facility looks a little old, dated. The only real negatives were small: 1) no lighting inside the unit; and 2) our unit was dusty and filled with spider webs and eggs, so not completely cleaned out before we opened the unit. Also, our unit is against the outside wall and there is a 2-inch deep and 5-inch wide depression built in to the concrete floor along the outside wall that is impossible to sweep. We will take a battery powered shop vac next time we go. We do highly recommend U-Haul Moving & Storage of Cumming.
David Traeger | First ImpressionsVery very nice and helpful folks!
Pam Rainwater Law | First ImpressionsI rented and paid for a 10x10 unit on 11/27/21. I came back on 12/5/21 to put a lock on and start putting things in. My unit was rented to someone else!! Just because it was empty!! He said that because it was empty for a week they assumed I moved out!! Regardless of it being empty or not I rented that unit and there was no payment due until 12/27/21!!! I just don't understand how that happened...
Deidra Waters | First ImpressionsMr. Goode did an excellent job of making sure all of my needs were taken care of.
Amos Guider | Overall ExperienceDevon was a super nice guy he help me out a lot and he was very nice
Ron Mcgeehen | First ImpressionsMy reservation was lost somehow, and the employee had to scramble to find me a unit.
BRADLEY HUFF | First ImpressionsNever had a problem
DAVID SEWELL | Overall ExperienceDefinitely good people and good place to store your goods.
Ularbek Akmatov | Overall ExperienceKyle was great to work with
Paula Talley | First ImpressionsHad a great experience at this location. All went according to information we were given as we rented the space including the move out. Very clean space and felt very comfortable and safe in area. Staff members were helpful. Will definitely return to this Cumming location if storage or rental are needed in the future.
Mary Farmer | Overall ExperienceMr. Goode was very helpful.
Larry Holbert | Overall ExperienceOn the first call, De'mon answered and he took care of our needs immediately. I couldn't have asked for a kinder, more efficient employee. Throughout this entire year he has helped us through our needs for storage, always with a smile on his face, and a wonderful attitude. At last we were able to take our furniture home and begin our lives again. Sad to leave U-Haul and De'mon, Thank you for having such an exemplary employee. Sincerely, Jeanne Peterson and Paul Danielson 701 Somerton pl Cumming ga 30040
jeanne peterson | Overall ExperienceStaff have gone well above board to insure support for me.
Larry Holbert | First ImpressionsThe employees were very helpful and would go out there way to make sure you are happy. They will even help if you accidentally have a flat tire on their property they will help as much as they can
Christina Waters | Overall ExperienceThe staff is amazing and the service is simply the best!
Thomas RITCHIE | Overall ExperienceDemond and his team are very friendly.
Stephen Guillory | Overall ExperienceFriendly and courteous staff.
Kendra Bagwell | Overall ExperienceNever even knew this was an option to store until the Manager advised me... Was the best decision I ever made. Will always use U-Haul for any move in the future!!
Elizabeth Gwaltney | Overall ExperienceDe'mon was outstanding.
Gary Craig | First ImpressionsThe folks in staffing were friendly and very helpful. While I would be on site, I would always see one of them making security checks and doing a walk through. It’s a good feeling to know that my possessions were safe. Would definitely use them again! Thanks!
Stephen Fosse | Overall ExperienceThe Personnel at this location - have been life savers.. My move was so stressful, but the personnel worked to assist me with each issue I had - from advising about the moving boxes and the storage facility. I would never have made it without all of their helpful insight. The manager made me feel as if he truly cared about me a person - rather than a dollar sign.... De'Mon Goode - Thank you for all your help...You saved me ! U-Haul - > Never let him go.... Thanks again to the team and the
Elizabeth Gwaltney | First ImpressionsU-haul charges a full month for any portion of a month. They did say maybe one or 2 day additional will avoid paying another entire month. The do not pro-rate. That gives them the opportunity to collect 2 rent amounts from 2 different renters for the same space. It would be very good business to pro-rate so the renter could move when the timing works for them. I will probably look elsewhere the next time. The Management for this Cumming Office were very nice, but their hands were tied by Corporate. Also, keep in mind if you reserve a space or vehicle in an office the Corporate computer order system can negate your reservation.
Robert Altshuler | Overall ExperienceLove the manager
Paula Perry | First ImpressionsExcellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.
Thomas RITCHIE | First ImpressionsThis is by far the best experience renting a storage unit. De’Mon did a wonderful job . He is personable, knowledgeable and extremely helpful. Will definitely recommend this company and this location without a doubt!
elena hill | Overall ExperienceThe staff of Uhaul are always helpful and courteous. The only problem with Uhaul is its computer system, needs upgrading. Too many problems encountered to mention and this thakes up staff time to correct or get data entered.
Ronald Strange | Overall ExperienceFailure to prorate my last months rent after 18 months is disappointing. I was delayed moving into rebuilt house by one day It cost me one months storage fee. I will never use U-Haul again
Paul Parrish | Overall ExperienceDe'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.
Michael Gintoli | First ImpressionsU-Haul Corporate is great, but this is the second time this particular location has tried to rip me off. The first time they tried claiming that I drove over 100 miles and loaded a full large truck came back and unloaded it into the unit within an hour and a half. This was obviously false and corporate fixed the issue. This time I submitted online that I was ready to move out cleaned out the unit and submitted all necessary info including photos and the manager was not approving the move out. I almost got charged for another month because he wasn't doing his job and processing move out requests. I had to call corporate to get it done so I wasn't charged again. Again corporate is awesome, but this location has literally tried to drain me of hundreds of dollars due to ineptitude or malice with a bad attitude in the process. Whatever reason, this location just needs better management and live up to the level of service U-Haul corporate provides. I shouldn't have to go to corporate to work out the issues every time. I think this location just hopes people won't go or won't know to call corporate and will pay the money and let themselves be taken advantage of.
NICHOLAS BURKE | Overall ExperienceI sincerely appreciate the time you took making sure my needs were met in such short notice. Thank you!
Brian Lawler | First ImpressionsGreat staff!
Russell Carruth | Overall ExperienceUnit and the building was very clean. The location is convenient.
Adam Trammell | First ImpressionsI relocated several years ago to take care of my parents. My things were in storage for 5 years, They were excellent and facility was secure thigs were as I left them. Great job
THERESA AKERS | Overall ExperienceWe had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .
Cory Stansell | Overall ExperienceDe'Mon is wonderful! Very helpful staff!!
Frank Treece | Online Move InThe staff was very friendly, and extremely helpful.
Anna Montgomery | Overall ExperienceDe’Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.
William Hogan | First ImpressionsDe’Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y’all.
James Pendley | Overall ExperienceThe manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.
Angela Finder | Overall ExperienceThe young man on the counter was excellent.
Alex Borbely | First ImpressionsKyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.
Alexis Younes | First ImpressionsFrom the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.
jeanne peterson | First ImpressionsVery good experience for the couple of months I needed to store some things in order to work on the house.
cathy stockton | Overall ExperienceStaff was fantastic and always very helpful!
JOHN VOIGT | Overall ExperienceVery Friendly and helpful Staff. Very clean and easy access to the storage.
Jude Rinaldi | Overall ExperienceThe entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. Thanks!
sharon moncada | Overall ExperienceThe temperature in the climate controlled during the daytime hours were excessively higher than one would expect from a climate controlled unit (90 plus)
SHANA SCHOMMER | Overall ExperienceGreat staff!! I love this location!
Ericka Taylor | Overall ExperienceThe staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.
mike rohrer | First ImpressionsDa'mon and Jeremy went out of their way to make our experience amazing. We had a huge mix up on our storage facility and that is what led us to this location. They immediately jumped in and did all the could to make it work for us and make sure we were happy. They were extremely patient with us as we worked through which size storage we would need. They answered all of our questions thoroughly and never seemed annoyed that we were asking yet again, another question. It was a Saturday and they were extremely busy, but they were kind and respectful to all that entered and greeted everyone with smiles. I would recommend this storage facility again and again!
Bailey Stewart | First ImpressionsInfo provided to central online did not make it to local system, had to repeat
Terry Garber | First ImpressionsVery nice and efficient. Also took heed of social distancing guidelines which are important right now.
BRITTNEY CAVINESS | First ImpressionsI cannot remember the name of the guy who helped us at your site, but he's got red hair and looks like a poster child for Ireland! He unhooked our trailer when we arrived, helped us get a storage unit that was suitable for our stuff and needs, and was the guy we talked to throughout our stay through making reservations to leave. On the day we left there was another guy there who was just as helpful - so you have a wonderful staff there. A great overall experience, nice job UHaul!
Carol Suiter | Overall ExperienceStaff are awesome. Hours are lousy.
Andrea Keene | First ImpressionsFast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.
Madison Corley | First ImpressionsGreat service
Sidney Heard | Overall ExperienceI had a fantastic experience with this Uhaul storage space. De’mon was always helpful, kind, and professional. Highly recommend.
Melanie Peretti | Overall ExperienceFantastic experience with people that really care
James Holst | Overall ExperienceQuality storage
Joseph Davis | Overall ExperienceGood Experice so far
Andrew Eckert | First ImpressionsYour manager there is awesome.
christopher COLE | Overall Experiencethey were very helpful and friendly and explained things we had a question about we would recommend this facility to everyone as the are very friendly and are genuinely there to help people
Harley Stoller | First ImpressionsEveryone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxes
chris snyder | First ImpressionsThank you!
josh baker | Overall ExperienceGood storage
Matt Bloom | Overall ExperienceThanks again.
STEVEN IDE | Overall ExperienceThe manager is awesome!
Niki Haynes | First ImpressionsVery clean, everyone was nice
Walter Griggs | Overall ExperienceGreat service !
Anatoliy Holovach | First ImpressionsAmazing staff and units! I was so happy with the service provided- the staff went above my expectations Highly recommend!! This Uhaul location will be successful!!!
Erica Collins | Overall ExperienceService was very professional.
William Dresch | First ImpressionsThe manager was wonderful and very helpful
Carol Royer | First ImpressionsGood Value
Joe Racanelli | Overall ExperienceOwner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.
Jim Cash | First ImpressionsEverything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!
Sandra Brittain | First ImpressionsThis is the first time I was need of a storage unit & this was a very positive experience from start to finish. The people in your company were knowledgeable and kind, thank you!
Clara Festa | Overall ExperienceI called in to reserve a parking spot for my car. Customer service sent me to a location that didn’t have a parking spots available. I was quoted $54.00 a month. Now I’m paying $144 a month for storag
Amos Guider | First ImpressionsThe attendant explained all fees and drove me personally to the unit.
Tonjaih Johnson | First ImpressionsAfter 11 years I always felt my storage space was safe and secure. I appreciated the fact that I could access it anytime it needed to. I would definitely recommend this storage facility.
RICHARD EASTMAN | Overall ExperienceI was there for roughly 7 years and everyone was always courtesy and helpful, very professional.
JOE COUVILLION | Overall ExperienceGood place good service
DARRELL YOUNG | Overall ExperienceFrom my first phone call to renting my storage space the entire process was a breeze. Everyone was knowledgeable & kind, it was most defiantly a positive experience!
Clara Festa | First ImpressionsAlways good doing business here.
Jennifer Clark | Overall ExperienceDamon, Always provided me with excellent customer service. His staff was always friendly and helpful.
BRUCE WHITE | Overall Experience. When I 1st moved in I rented a truck from you haul had to leave my stuff there because they didnt take the lock offWhen I 1st signed up and paid the money they did not take the lock off for 2 days.
tim rider | Overall ExperienceWas told they had a space for my 37’ RV and when I got there , they only had room for 25’. Then they couldn’t get me refunded. Found a place 10 miles away.
Gary Williams | First ImpressionsDemond (I’m sorry if I spelled this wrong) is so polite and helpful. I’m sure the rest of the staff is as well, we just had the pleasure of dealing with him when we came in.
dawn pruitt | Overall ExperienceThe service at this location was UHAUL’s saving grace. Not sure if it was just Georgia and it’s Southern hospitality but my experience with UHAUL prior to this was just awful.
Mauricia Williams | Overall ExperienceI put my belongings in your faculty and the warf rats destroyed my property and The only thing that u Haul could said to me was you didn’t choose the apporiate insurance to cover you belongings .
RAMONA SOUTHERN | Overall ExperienceStaff was very unfriendly like we were bothering them
Justin Cone | Overall ExperienceVery friendly, great service. They provided exactly what I needed and answered all of my questions! This is a great place!
Sally Hammons | ReservationExcellent experience with U Haul Storage of Cumming!! After 2 years of storing furniture and other home items, everything was as it was when it was placed in the unit. Friendly staff, too! Thanks!!
PAMELA ROBINSON | Overall ExperienceGreat services!!!!!!!
Suada Nisic | ReservationStaff was very helpful in querky situation when it was time to unload. Would most definitely refer and use again.
russell mionie | Overall ExperienceVery good service , staff very friendly ,thank you very much !
Naijie Yao | Overall ExperienceGreat service
Derrick Kelly | ReservationI will never in my life use uhaul storage again. The customer service was awful after the change in management. When Randy and Tonya were there the customer service was top notch but not anymore.
ASHLEY LEDFORD | Overall ExperienceI was there for over three years, stored my car there and some other items. NEVER ONCE did I have any evidence of rodents, and the renters on either side of me said the same.
MARK CHRISTOPHER | Overall ExperienceEfficient and courteous staff. Clean and secure facility
Alan Roberts | Overall ExperienceGreat experience!
Laura Brown | Overall Experience7-7 is a little restrictive. But, could be worse.
Thomas Larson | Overall Experience