Customer Reviews for U-Haul Moving & Storage of Coal Mountain

Rating:

5.0

Process was quick and easy, friendly customer service.

Rating:

5.0

Great customer service !!!!

Rating:

5.0

All good!

Rating:

5.0

Everything always goes well no problems.

Rating:

3.0

Our truck pick up was moved to another location on Sunday, and although we were informed via text and phone call with about 24 hrs notice, that location was further away from our move, less convenient, and increased both our travel time and mileage. Due to this unexpected change we spent more $ than we were quoted online. Very disappointing. At pick up, the customer agent was not very pleasant at all. She didn’t greet us and provided only the minimal information required. We desperately needed the truck on the date arranged online, but this time, UHaul left lots of room for improvement.

Rating:

1.0

Unfortunately, Eli ruined my experience. The gentleman that got me the rental. Awesome. I got to drop the truck off Eli the young lady if that’s even her real name I’d be embarrassed to say my name after the way my attitude was. I got to check the truck and she told me don’t worry about it. It’s all set. I asked her how many mileage I drove to find out what I owe what the charge will be. She rolled her eyes as she walked out the door with an attitude and snatched the keys off the counter. Sat in the truck doing her thing for a few minutes. No communication at all walked by me three or four times. I finally caught up to her inside, she prints out a receipt, walks out the door with an attitude doesn’t say a word to mean, hand me the piece of paper . I say thank you her her name and mumbled it under her breath. I told her I hope her day gets better and she drove off in her golf cart with an attitude. If you don’t like your job, maybe don’t work there. I understand if you have a bad day, but don’t treat your customers like shit , I will never go back rude rude rude!

Rating:

5.0

Da’mon is AWESOME EFFICIENT and Super perfectly friendly and professional.

Rating:

2.0

Customer Service was very poor. The morning person seemed that she was not happy to be there and could be more upbeat/personal.

Rating:

3.0

I would not recommend Uhaul to anyone. I had that truck for 2 1/2 hours and it cost me $83. Ridiculous!!

Rating:

5.0

The only issue was the entire truck smelled bad. Like cow manure.

Rating:

5.0

The man who checked me in was extremely helpful and a pleasure to work with. I booked within 2 hours of picking up and it was a seamless process.

Rating:

5.0

The manager is great

Rating:

5.0

De'Mon is amazing. He knows why but he helped us on a day where we were stressed and overwhelmed. We expected our experience to be the same at the storage facility. We were wrong. When we arrived we were greeted immediately. When we made it inside De'Mon was helpful, precise, professional, knowledgeable and even compassionate. Acknowledged our daughter which made her happy. Gave us a bit of hope that maybe the day wasn't ruined with how badly our move went. We understand why he's the GM there. Should be for a whole region. Should be senior management.

Rating:

5.0

Excellent

Rating:

5.0

Great customer service the best u haul have. They treat everyone as VIP customers. Thanks again for my experience with Keith Bridge road U haul

Rating:

4.0

The manager is awesome!!! His employees are much to be desired. They need customer service training.

Rating:

2.0

Get a new manager of the location. Rude, Smart Mouth. Wouldn’t take time to address my questions. Said he was to busy. No other Customers were there. I WOULD NEVER DO BUSINESS AT THAT LOCATION AGAIN.

Rating:

1.0

Only gave negative reviews to get U-Hauls attention. When I called to schedule a drop-off I was originally sent to a Chevron at 3715 Browns bridge road in Cumming GA. They were very friendly but warned me they had not been a U-Haul location for months, and several people had dropped things off there (per instruction) only to get charged. To be fair, the gas station does still have a key drop-off box and ample signage on the outside. I was redirected to another location at 3060 Keith Bridge Rd in Cumming and they were efficient and fantastic. Don’t get fined by U-haul for their mistake!

Rating:

3.0

Although when I reserved the trailer online, I denied the $40 charge for damage protection, when my husband went to pick the vehicle up, they automatically charged him for it. They took advantage of the fact that he did not notice the extra charge as he had not made the reservation. Very disappointed by what I believe to be dishonest behavior.

Rating:

5.0

Excellent service when picking up the trailer. Fast & efficient. Job well done.

Rating:

5.0

Quick and efficient.

Rating:

4.0

Very happy with overall experience. Was just starting to have more frequent price increases which was a factor in moving out.

Rating:

5.0

Allan has been amazing. We are moving and I have rented 2 storage units as well as a 15 ft truck every weekend for the last 3 weeks. Plus buying boxes and supplies. Allan has helped with everything. I can't thank him enough for his excellent help!!

Rating:

1.0

You already have my license and credit card and your employee insists on a picture too. I've been renting from uhaul for 15 years and it is the last time. No respect for your customers.

Rating:

1.0

They were suppose to be open until 7 and it was closed when we got there, So we had to spend our gas money to go back and forth. You should send me a check $10 (99 cents a mile like you charged us. When can we expect a check

Rating:

5.0

The best people to work with

Rating:

4.0

I originally made a reservation for a 10ft truck at Byrd Storage in Dawsonville, GA which is located 3 miles from my home. The residence I was moving to was only 5 miles from my home. However I was shuffled around for couple of weeks and wound up having to drive 20+ miles round trip to the facility where I picked up the truck. The inconvenience wound up costing me over $20 in mileage fees over and above what I would have had to pay. Because of the costs and inconvenience (not to mention the stress) I cannot recommend U-Haul and will not use it again.

Rating:

3.0

Correct the fake advertising $19.95 for a van that turned in $96.30 for five hours and 50 miles used, which I’m sure is a typical use for a day. I will do my best to never use your serves again and will tell everyone I know to stay away from UHaul!

Rating:

5.0

I forgot the guy’s name I checked out with but he was fantastic!

Rating:

5.0

De’Mon was very professional and helpful.

Rating:

5.0

Allan is super helpfull

Rating:

3.0

The truck smelled really bad of cigarette smoke and really affected my allergies. I had to ride with the windows down just to be able to get through it.

Rating:

5.0

We had our storage unit for about 8 years and never had an issue. The only reason we are closing it out is we don’t live close to the Keith Bridge UHaul Storage anymore and want to move our storage closer to home. The staff that works there is super friendly and I can’t complain about anything. Thank you for the service you provide.

Rating:

5.0

Just ice on windows

Rating:

5.0

Originally scheduled to drop off at another location. I arrived at that location and was told they couldn’t help me. I could “leave the trailer but they would not put a lock on it as they were under new management” So I had to call U-Haul and get them to change the drop off location to Keith Bridge Rd. They were amazing and extremely helpful.

Rating:

5.0

Thank you again for the GREAT customer service.

Rating:

5.0

When I got to the location I realized I reserved the wrong size trailer. The gentleman at the desk quickly helped me switch to the right size and then showed it to me and helped hook it up.

Rating:

3.0

I spoke with the young man TWICE stating I'd be RENTING a truck and does U-Haul have Everything needed for pulling trailer he said yes UNTIL I GIT THERE then says I needed some hitch thing and I had to pay $30 bucks for it!!!!! VERY DISAPPOINTED

Rating:

5.0

Very helpful and knowledgeable customer service!

Rating:

4.0

Clean the inside of the windshield. 3 for 3 on dirty windshields on the inside. One rental appeared to have a soda beverage sprayed on the inside.

Rating:

4.0

My vehicle wasn’t necessarily clean . It’s hard to gauge what clean is supposed to look like for this kind of vehicle because it’s used so much for different reasons. It wasn’t used car clean . There was a lot of dirt in the vehicle and it smelled like someone smoked in it at one point. The tires were very worn and needed to be replaced. There was almost no tread remaining on 3 of the 4 tires . The day I happened to use the vehicle it was wet and rainy outside which isn’t a good condition for tires with a lot of wear. It becomes a safety concern of proper handling and stopping . I could tell the vehicle was maintained mechanically with a recent oil change sticker and no lights on the dash and the features working appropriately. I also wanted to shout out Rooke who checked me in . He was nice and made the check in easy ! The man who came out to check the vehicle back in was also nice I didn’t get his name . He pointed out I left some headphones on the seat of the van before I got out . If he didn’t point them out I could have left them . Over all good experience !

Rating:

5.0

N/a

Rating:

5.0

Great service and facilities

Rating:

4.0

Give more than a 2 hour notice when the truck you scheduled to get 2 weeks plus out is not at your location selected.

Rating:

5.0

Worked perfectly for my needs!

Rating:

5.0

Excellence in every way. This location gets all the gold stars! Excellent service in each and every way. Was met outside when returned. The vehicle only took a second. Doesn’t get much better than that!

Rating:

5.0

Chase did a great job explaining all the details and made the process easy.

Rating:

5.0

Went as it should , thank you

Rating:

5.0

showed up on time communicated with me that they were on the way prior to the move 100% dependable

Rating:

5.0

Excellent customer service. They were able to get me in a truck same day! Very accommodating when I needed extra time. 👍👍

Rating:

5.0

The manager was very knowledgeable and helpful as soon as I walked in the door. Very polite. The process was easy and I feel like my storage will be secured!

Rating:

5.0

Don't forget to include additional equipment the customer may have asked for

Rating:

1.0

Terrible tried to ocer charge

Rating:

5.0

The lady at the desk helped me with everything including loading my car Very nice location

Rating:

3.0

Don't put a dolly on the truck that will force you to use it if you want to utilize the entire space. It is a cheap and frustrating way to charge people 14 dollars. IE, I have to break the seal to move it out of the way to fully load the truck. Shady business practice.

Rating:

5.0

My day went perfect. Everything was great.

Rating:

5.0

I totally disagree with the 3 gals of fuel having to be added after vehicle was turned in by leaving it in line to be checked out as we filled the truck back to 5/8 of a tank as it was when we picked it up in Waycross. We took several pictures of the entire truck including the fuel gauge location and in our opinion the gauge neddle was left where we found it. I feel we should be refunded the 3 gallon charge to my card. I also disagree with your policy of having to rent the dolly or hand truck just because you rent the larger truck. You know people will need this tool to move heavy material or appliances so you use this oppurtunity to make more money off the customer including adding more cost because we rented the truck for more than 2 days.

Rating:

5.0

Service at this location is amazing! We rent trucks here often, and ownership really seems to be customer focused. If you need to rent a truck or trailer, I highly recommend this location!!!

Rating:

5.0

Always have a good experience at U-haul places, and this time was the same. Very easy process and helpful people, never had a problem.

Rating:

5.0

Great service

Rating:

5.0

Pickup and Drop-off very easy. In and out. Staff very friendly and helpful.

Rating:

4.0

The experience was pleasant. My only complaint is that your company doesn’t take CashApp. I had to get my son to come to the location use his credit card because I couldn’t pay with my CashApp. It was an inconvenience because he was at my storage unit moving boxes out. Many people use CashApp, Chime, Venmo more than bank cards and credit cards.

Rating:

5.0

Excellent customer service whole process was easy and fast.

Rating:

5.0

Phone rep. Training

Rating:

5.0

Communication is the key that everyone should remember here. Have no issues with U-Haul. What I have the issues with is the staff not communicating very well or at all.

Rating:

5.0

Took a total of 3 minutes to drop it off. Quick and easy!!!

Rating:

5.0

Fantastic customer service from the desk clerk!!!

Rating:

5.0

D'Mon was very professional, courteous, and efficient with my rental process

Rating:

5.0

Excellence. In every way! Demon is so wonderful gets all the five stars! Thank you

Rating:

5.0

The manager has been there a long time and he is awesome - very efficient!

Rating:

3.0

Unfortunately the van was in very rough shape mechanically. The front tires kept going flat.. The top of the windshield leaks all in the van when it rains. The brakes where grinding... And the transmission kept slipping. We had reported this multiple times to the store we got it from but was passed off every time. They absolutely refused to trade into a safer van. So honestly would not rent from this location again..

Rating:

5.0

I was having trouble with my mobile app pickup Derek I think it was made sure I got the help I needed it was fast and he made it easy pick up and drop off once again my app gave me trouble Derek came and helped me right away I appreciate your help buddy .

Rating:

5.0

The unload movers in GA that I hired through U-Haul we’re as terrible as it gets, damaged or completely broke each item they “moved” and I had to tell them to just stop and to leave after unloading less than 10 items from my U-Haul. If I could give them a negative star rating I would.

Rating:

5.0

I use a lot of Uhaul services from this location and am very satisfied 6!years later.

Rating:

5.0

Outstand equipment

Rating:

5.0

Getting the storage unit was easier than I thought it would. The manager was very friendly and brightened my day. His smile was contagious. Thanks for explaining and being patience with me.

Rating:

5.0

I love all the people at our storage facility. The only thing I have a problem with is when I want to speak with them and it rolls over to the general customer service and not the store.

Rating:

5.0

I have worked with the Mgr before and he is awesome. His customer service is perfect. He truly takes care of his customers he puts them first. I would go by to him every time I need a truck or storage facility. To me he gets 110%. Looking forward to working with him again in the future. He shows he is truly dedicated to his job. Good work!!!!!

Rating:

4.0

My biggest complaints are: The price increase, which is just part of life lately since the cost of everything is going up AND the fact that the unit has a leak in the ceiling which soaked everything in my unit. I don’t know if it’s a toilet or just a water drain but it was disgusting!

Rating:

3.0

Facility was fine and accessible. Female rep at the office seemed like she hated being there and that definitely projected on us as customers. She had no customer care skills whatsoever. Everything from her tone, her facial expressions to her explanations of the services and prices..

Rating:

5.0

BEST PLACE EVER!!!!! Amazing service. So helpful and patient. We will be customers forever!

Rating:

5.0

My uhaul experience was fantastic. The manager there, De'Mon was A1. Very thoughtful, personable, helpful, all around, just a good person. Give him a raise.

Rating:

5.0

D’mon the manager was wonderful , helpful always , friendly, efficient , professional, I just loved him ,he’s the best manager ever …I’ve been there for over 7 years the service was impeccable with D’mon. At 3060 Keith Bridge Rd Cumming Georgia 30024 location. ❣️

Rating:

3.0

De Mon was pleasant and helpful

Rating:

5.0

Hate how prices always went up but that happens everywhere. Would also suggest motion lights within the hallways for units that don’t require opening the door. Had a situation where all the light went out and running to the door to get them to open isn’t safe.

Rating:

4.0

Had no direction to my unit or on how to exit the facility once inside.

Rating:

5.0

General manager is amazing

Rating:

5.0

Absolutely the best uhual moving and storage I have been too!!!

Rating:

5.0

I as you need

Rating:

5.0

The things we stored remained in good condition with no damage from water or pests. Our rental duration was a bit more than 2 years. Final access by the moving truck was easy. The rental rate was competitive.

Rating:

5.0

The manager De man was very friendly and helpful.

Rating:

4.0

Our move took much longer than we thought. By the time we got there & unloaded, we were locked into the storage facility parking lot (after 9pm) & had to call someone who was on call to let us out. It was a few minutes delay, but it's nice to know people aren't coming & going at all hours! A short delay, but worth it, even as tired as we were!

Rating:

1.0

Feel free to call me. 770-547-9496 Major problem I cannot explain here. I'll never use uhaul again.

Rating:

5.0

Manager was very helpful!

Rating:

4.0

A bit pricey but always helpful.

Rating:

5.0

Everyone is always courteous and pleasant and willing to go the extra mile. They ROCK Customer service at it’s finest😁

Rating:

4.0

Wanted an outside unit and never got one

Rating:

3.0

Prices are too high

Rating:

5.0

I would recommend this place to everyone who is interested in renting and the staff is very professional and nice and polite

Rating:

5.0

Very satisfied with the operation was the only place open within the next 50 miles for storage on a Sunday so it was super convenient the employees there were very helpful and made sure everything was done correctly

Rating:

5.0

Staff at location was great. Only issue was we had a unit reserved there that was never available, which was done by the call center im assuming. But, things worked out.

Rating:

5.0

De'mon was great to work with.

Rating:

5.0

Demon and crew are great as always.

Rating:

5.0

Young guy was super nice when I stopped in. He told me he had something coming available and would call me. He called the next day. I moved in over the phone because I was sick. I still haven’t seen the unit but he let me go ahead and get it so it would still be there. When I tried to call him I was taken through all kinds of different people until they had him call me. He was great!

Rating:

5.0

Great place!! De’Mon was a pleasure to do business with!

Rating:

5.0

This was the best storage experience I ever had. Thank you!!!

Rating:

5.0

Except for the main gate being broken for over a month (and no one advising us of it), it was a great experience. Should have received some type of discount or a free month or at least call us and let us know.

Rating:

5.0

We have rented units several times over the last few years and had always been a good experience. There are places closer but not willing to try a new place.

Rating:

4.0

Staff was wonderful and helpful, but the facility looks a little old, dated. The only real negatives were small: 1) no lighting inside the unit; and 2) our unit was dusty and filled with spider webs and eggs, so not completely cleaned out before we opened the unit. Also, our unit is against the outside wall and there is a 2-inch deep and 5-inch wide depression built in to the concrete floor along the outside wall that is impossible to sweep. We will take a battery powered shop vac next time we go. We do highly recommend U-Haul Moving & Storage of Cumming.

Rating:

5.0

Very very nice and helpful folks!

Rating:

3.0

I rented and paid for a 10x10 unit on 11/27/21. I came back on 12/5/21 to put a lock on and start putting things in. My unit was rented to someone else!! Just because it was empty!! He said that because it was empty for a week they assumed I moved out!! Regardless of it being empty or not I rented that unit and there was no payment due until 12/27/21!!! I just don't understand how that happened...

Rating:

5.0

Mr. Goode did an excellent job of making sure all of my needs were taken care of.

Rating:

5.0

Devon was a super nice guy he help me out a lot and he was very nice

Rating:

4.0

My reservation was lost somehow, and the employee had to scramble to find me a unit.

Rating:

5.0

Never had a problem

Rating:

5.0

Definitely good people and good place to store your goods.

Rating:

4.0

Kyle was great to work with

Rating:

5.0

Had a great experience at this location. All went according to information we were given as we rented the space including the move out. Very clean space and felt very comfortable and safe in area. Staff members were helpful. Will definitely return to this Cumming location if storage or rental are needed in the future.

Rating:

5.0

Mr. Goode was very helpful.

Rating:

5.0

On the first call, De'mon answered and he took care of our needs immediately. I couldn't have asked for a kinder, more efficient employee. Throughout this entire year he has helped us through our needs for storage, always with a smile on his face, and a wonderful attitude. At last we were able to take our furniture home and begin our lives again. Sad to leave U-Haul and De'mon, Thank you for having such an exemplary employee. Sincerely, Jeanne Peterson and Paul Danielson 701 Somerton pl Cumming ga 30040

Rating:

5.0

Staff have gone well above board to insure support for me.

Rating:

5.0

The employees were very helpful and would go out there way to make sure you are happy. They will even help if you accidentally have a flat tire on their property they will help as much as they can

Rating:

5.0

The staff is amazing and the service is simply the best!

Rating:

5.0

Demond and his team are very friendly.

Rating:

5.0

Friendly and courteous staff.

Rating:

5.0

Never even knew this was an option to store until the Manager advised me... Was the best decision I ever made. Will always use U-Haul for any move in the future!!

Rating:

5.0

De'mon was outstanding.

Rating:

5.0

The folks in staffing were friendly and very helpful. While I would be on site, I would always see one of them making security checks and doing a walk through. It’s a good feeling to know that my possessions were safe. Would definitely use them again! Thanks!

Rating:

5.0

The Personnel at this location - have been life savers.. My move was so stressful, but the personnel worked to assist me with each issue I had - from advising about the moving boxes and the storage facility. I would never have made it without all of their helpful insight. The manager made me feel as if he truly cared about me a person - rather than a dollar sign.... De'Mon Goode - Thank you for all your help...You saved me ! U-Haul - > Never let him go.... Thanks again to the team and the

Rating:

5.0

U-haul charges a full month for any portion of a month. They did say maybe one or 2 day additional will avoid paying another entire month. The do not pro-rate. That gives them the opportunity to collect 2 rent amounts from 2 different renters for the same space. It would be very good business to pro-rate so the renter could move when the timing works for them. I will probably look elsewhere the next time. The Management for this Cumming Office were very nice, but their hands were tied by Corporate. Also, keep in mind if you reserve a space or vehicle in an office the Corporate computer order system can negate your reservation.

Rating:

5.0

Love the manager

Rating:

5.0

Excellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.

Rating:

5.0

This is by far the best experience renting a storage unit. De’Mon did a wonderful job . He is personable, knowledgeable and extremely helpful. Will definitely recommend this company and this location without a doubt!

Rating:

5.0

The staff of Uhaul are always helpful and courteous. The only problem with Uhaul is its computer system, needs upgrading. Too many problems encountered to mention and this thakes up staff time to correct or get data entered.

Rating:

2.0

Failure to prorate my last months rent after 18 months is disappointing. I was delayed moving into rebuilt house by one day It cost me one months storage fee. I will never use U-Haul again

Rating:

5.0

De'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.

Rating:

3.0

U-Haul Corporate is great, but this is the second time this particular location has tried to rip me off. The first time they tried claiming that I drove over 100 miles and loaded a full large truck came back and unloaded it into the unit within an hour and a half. This was obviously false and corporate fixed the issue. This time I submitted online that I was ready to move out cleaned out the unit and submitted all necessary info including photos and the manager was not approving the move out. I almost got charged for another month because he wasn't doing his job and processing move out requests. I had to call corporate to get it done so I wasn't charged again. Again corporate is awesome, but this location has literally tried to drain me of hundreds of dollars due to ineptitude or malice with a bad attitude in the process. Whatever reason, this location just needs better management and live up to the level of service U-Haul corporate provides. I shouldn't have to go to corporate to work out the issues every time. I think this location just hopes people won't go or won't know to call corporate and will pay the money and let themselves be taken advantage of.

Rating:

5.0

I sincerely appreciate the time you took making sure my needs were met in such short notice. Thank you!

Rating:

5.0

Great staff!

Rating:

5.0

Unit and the building was very clean. The location is convenient.

Rating:

4.0

I relocated several years ago to take care of my parents. My things were in storage for 5 years, They were excellent and facility was secure thigs were as I left them. Great job

Rating:

5.0

We had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .

Rating:

4.0

De'Mon is wonderful! Very helpful staff!!

Rating:

5.0

The staff was very friendly, and extremely helpful.

Rating:

5.0

De’Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.

Rating:

5.0

De’Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y’all.

Rating:

5.0

The manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.

Rating:

5.0

The young man on the counter was excellent.

Rating:

4.0

Kyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.

Rating:

5.0

From the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.

Rating:

5.0

Very good experience for the couple of months I needed to store some things in order to work on the house.

Rating:

5.0

Staff was fantastic and always very helpful!

Rating:

5.0

Very Friendly and helpful Staff. Very clean and easy access to the storage.

Rating:

5.0

The entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. Thanks!

Rating:

3.0

The temperature in the climate controlled during the daytime hours were excessively higher than one would expect from a climate controlled unit (90 plus)

Rating:

5.0

Great staff!! I love this location!

Rating:

5.0

The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.

Rating:

5.0

Da'mon and Jeremy went out of their way to make our experience amazing. We had a huge mix up on our storage facility and that is what led us to this location. They immediately jumped in and did all the could to make it work for us and make sure we were happy. They were extremely patient with us as we worked through which size storage we would need. They answered all of our questions thoroughly and never seemed annoyed that we were asking yet again, another question. It was a Saturday and they were extremely busy, but they were kind and respectful to all that entered and greeted everyone with smiles. I would recommend this storage facility again and again!

Rating:

3.0

Info provided to central online did not make it to local system, had to repeat

Rating:

5.0

Very nice and efficient. Also took heed of social distancing guidelines which are important right now.

Rating:

5.0

I cannot remember the name of the guy who helped us at your site, but he's got red hair and looks like a poster child for Ireland! He unhooked our trailer when we arrived, helped us get a storage unit that was suitable for our stuff and needs, and was the guy we talked to throughout our stay through making reservations to leave. On the day we left there was another guy there who was just as helpful - so you have a wonderful staff there. A great overall experience, nice job UHaul!

Rating:

3.0

Staff are awesome. Hours are lousy.

Rating:

5.0

Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.

Rating:

5.0

Great service

Rating:

5.0

I had a fantastic experience with this Uhaul storage space. De’mon was always helpful, kind, and professional. Highly recommend.

Rating:

5.0

Fantastic experience with people that really care

Rating:

5.0

Quality storage

Rating:

4.0

Good Experice so far

Rating:

5.0

Your manager there is awesome.

Rating:

5.0

they were very helpful and friendly and explained things we had a question about we would recommend this facility to everyone as the are very friendly and are genuinely there to help people

Rating:

5.0

Everyone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxes

Rating:

5.0

Thank you!

Rating:

5.0

Good storage

Rating:

5.0

Thanks again.

Rating:

5.0

The manager is awesome!

Rating:

5.0

Very clean, everyone was nice

Rating:

5.0

Great service !

Rating:

5.0

Amazing staff and units! I was so happy with the service provided- the staff went above my expectations Highly recommend!! This Uhaul location will be successful!!!

Rating:

5.0

Service was very professional.

Rating:

5.0

The manager was wonderful and very helpful

Rating:

5.0

Good Value

Rating:

5.0

Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.

Rating:

5.0

Everything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!

Rating:

5.0

This is the first time I was need of a storage unit & this was a very positive experience from start to finish. The people in your company were knowledgeable and kind, thank you!

Rating:

1.0

I called in to reserve a parking spot for my car. Customer service sent me to a location that didn’t have a parking spots available. I was quoted $54.00 a month. Now I’m paying $144 a month for storag

Rating:

5.0

The attendant explained all fees and drove me personally to the unit.

Rating:

5.0

After 11 years I always felt my storage space was safe and secure. I appreciated the fact that I could access it anytime it needed to. I would definitely recommend this storage facility.

Rating:

5.0

I was there for roughly 7 years and everyone was always courtesy and helpful, very professional.

Rating:

5.0

Good place good service

Rating:

5.0

From my first phone call to renting my storage space the entire process was a breeze. Everyone was knowledgeable & kind, it was most defiantly a positive experience!

Rating:

5.0

Always good doing business here.

Rating:

5.0

Damon, Always provided me with excellent customer service. His staff was always friendly and helpful.

Rating:

2.0

. When I 1st moved in I rented a truck from you haul had to leave my stuff there because they didnt take the lock offWhen I 1st signed up and paid the money they did not take the lock off for 2 days.

Rating:

1.0

Was told they had a space for my 37’ RV and when I got there , they only had room for 25’. Then they couldn’t get me refunded. Found a place 10 miles away.

Rating:

5.0

Demond (I’m sorry if I spelled this wrong) is so polite and helpful. I’m sure the rest of the staff is as well, we just had the pleasure of dealing with him when we came in.

Rating:

5.0

The service at this location was UHAUL’s saving grace. Not sure if it was just Georgia and it’s Southern hospitality but my experience with UHAUL prior to this was just awful.

Rating:

1.0

I put my belongings in your faculty and the warf rats destroyed my property and The only thing that u Haul could said to me was you didn’t choose the apporiate insurance to cover you belongings .

Rating:

1.0

Staff was very unfriendly like we were bothering them

Rating:

5.0

Very friendly, great service. They provided exactly what I needed and answered all of my questions! This is a great place!

Rating:

5.0

Excellent experience with U Haul Storage of Cumming!! After 2 years of storing furniture and other home items, everything was as it was when it was placed in the unit. Friendly staff, too! Thanks!!

Rating:

5.0

Great services!!!!!!!

Rating:

5.0

Staff was very helpful in querky situation when it was time to unload. Would most definitely refer and use again.

Rating:

5.0

Very good service ， staff very friendly ,thank you very much !

Rating:

5.0

Great service

Rating:

1.0

I will never in my life use uhaul storage again. The customer service was awful after the change in management. When Randy and Tonya were there the customer service was top notch but not anymore.

Rating:

5.0

I was there for over three years, stored my car there and some other items. NEVER ONCE did I have any evidence of rodents, and the renters on either side of me said the same.

Rating:

5.0

Efficient and courteous staff. Clean and secure facility

Rating:

5.0

Great experience!