Customer Reviews for U-Haul Moving & Storage of Cumberland

3,233 reviews

135 Mendon Rd   Cumberland, RI 02864
(Across from Stop and Shop, angelos Pizza is in same lot)

(401) 722-6610

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 722-6610

135 Mendon Rd
Cumberland, RI 02864
(Across from Stop and Shop, angelos Pizza is in same lot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

jennifer carlucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Rua 
Rating:
5.0

This is a great location! Quick, efficient and always friendly. I am a very frequent renter and am always delighted with the experience. Special shout out to Will, who always greets me by name. Only place I go.

Chris Lutz 
Rating:
5.0

Customer did not leave a comment.

Peter Wagner 
Rating:
5.0

Customer did not leave a comment.

Christopher Nightingale 
Rating:
5.0

Living out of state, there were a few glitches during our rental time, but the staff during the entire time was always helpful in fixing whatever issue we dealt with. Thank you for all your professional and friendly staff!

valerie baxter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Champagne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID GAMACHE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariliz Rivera rodriguez  |  Overall Experience 
Rating:
5.0

Will and Ryan really helped in my process. Their awesome!!!!!

Danielle Perry  |  Overall Experience 
Rating:
5.0

Nothing at this time. The staff has always gone above and beyond.

David Kwasniewski 
Rating:
3.0

Rented storage unit was not able to get in my unit manager had to let me in other entrance over 15 hrs my key died not work now I have to wait till Monday this is a big inconvenience for me not happy at all

Nancy Dagostino  |  First Impressions 
Rating:
5.0

Will is an amazing respectful you gentleman. He makes feel so welcomed. I will continue to rent from this location.

Gloria GrahamRodrigues 
Rating:
5.0

Customer did not leave a comment.

Andraly Horn 
Rating:
4.0

The gas level at pick up was over exaggerated but I didn’t say anything. Then when I dropped it off, the gas level was under reported resulting in me being charged a fee when in reality I returned it with more gas than when I picked it up.

Gregory Motta 
Rating:
5.0

Customer did not leave a comment.

Sherrie Boisclair 
Rating:
3.0

Though the truck was clean, it didn’t feel well maintained. Our truck had a headlight out that went undiscovered until after dark. The other headlight was very dim, making visibility minimal from the cab so much so that we had to use our high beams the entire ride home. Truck was full of rattling noises when accelerating, created a stressful drive.

Caroline Boyle 
Rating:
5.0

Customer did not leave a comment.

Thomas Bourgault 
Rating:
5.0

Customer did not leave a comment.

Stephen Haase 
Rating:
5.0

Will was extraordinary

RACHEL LEGEND 
Rating:
5.0

Will D is great. My wife and myself could not get over the fact how professional and nice he was. If you guys honor your employees you need to honor this kid!

George Thomas 
Rating:
4.0

They were very friendly and helpful

Michelle Brodeur 
Rating:
5.0

This location and the people working there are OUTSTANDING! I rent a few times per month, year round and this is always my first choice!

Chris Lutz 
Rating:
5.0

Brian was very helpful and friendly, he explained everything and was very nice. I was thankful because I had a long weekend moving my grandmother pasted away, and I had to rent a truck to move her stuff to the dump, then last minute get a storage unit for things I just couldn't throw away. Brian being so kind not knowing how stressed I was really helpful to me. Thank you.

Nicole Aptt  |  First Impressions 
Rating:
5.0

The 3 young men that helped us were very professional, friendly and knowledgeable. Extremely refreshing

KIM SEPE 
Rating:
5.0

Customer did not leave a comment.

Wendy Arabian 
Rating:
5.0

Customer did not leave a comment.

John Charbonneau 
Rating:
5.0

Very friendly staff. Expeditiously accommodated by company and staff. Equipment was meticulously maintained.

Colin Dawson 
Rating:
5.0

Will gave great customer service.

NATANAEL MELO 
Rating:
5.0

Customer service is top notch. I’m bad with names so forgive me for forgetting, but the guy working on Monday the 19th and Friday the 23rd is very professional, friendly and made sure to go over anything else I may need for helping my grandparents move from their condo to assisted living. I do wish that the in town trucks were a little newer, but that obviously has nothing to do with the employees there.

ERIC BOWERS 
Rating:
5.0

This facility and the people that work there are ALWAYS FIRST CLASS!

Chris Lutz 
Rating:
5.0

Clean, safe facility with friendly staff

KRISTINA MARYANOV  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Casimiro 
Rating:
3.0

Customer did not leave a comment.

JOHN MCARTHUR 
Rating:
4.0

Agent on duty was great, outgoing, helpful etc. Whoever was working when I dropped off barely spoke or made eye contact with me, mumbled something about emailing me a receipt (which I still haven't received), it seemed like I was bothering him.

Rob Hogin 
Rating:
5.0

Truck smelled like cigarettes very badly, had to drive with the windows open in the cold to not get sick from it. Besides that the truck was clean and the experience was great.

David Iacobbo 
Rating:
5.0

Very impressed with your employee Will. He was great. Politely, professional and very helpful.

Gabriel DeFeo 
Rating:
1.0

I rented a 26ft truck. I filled it up exactly what the sheet told me to fill up to put the tank where it was when I took the truck. This location charged me for 3 gallons of gas. I called and told them my concern and they did not even listen to me. I will never use Uhaul again. They are crooks. Don’t use this location. Stay away from Uhaul

Andrew Smith 
Rating:
1.0

Poor poor poor. Service. Worst team. Ever s I

LUIS SANTIAGO  |  Overall Experience 
Rating:
1.0

never make a customer wait inside the store alone for like 20 minutes

Jacqueline rivera 
Rating:
5.0

Customer did not leave a comment.

henry walker 
Rating:
5.0

Customer did not leave a comment.

richard sy 
Rating:
4.0

I just question the miles used when the truck was returned. Move was 1/8 of mile and the location was right down the street.

Heather Wysong 
Rating:
5.0

Customer did not leave a comment.

DENNY VENTURA 
Rating:
5.0

Customer did not leave a comment.

Marcel Bernier 
Rating:
4.0

Customer did not leave a comment.

Jose Casimiro 
Rating:
5.0

The service I received at this location was amazing. I was unsure of renting either a van or a trailer and the gentleman walked out to my vehicle and we quickly determined that a van would be the best option. He was very personable and made the process very easy. Not only would I recommend this location, I want to recruit him and have him work with me! Great job

Jeff O'Connell 
Rating:
5.0

Customer did not leave a comment.

Michael Lembo 
Rating:
5.0

Customer did not leave a comment.

THERESA BOIARDI 
Rating:
5.0

Customer did not leave a comment.

Christine Demers 
Rating:
5.0

Staff super helpful

MICHAEL MEDEIROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Cabral 
Rating:
2.0

the manager at this location was very impolite and difficult to work with.

Edward kamara 
Rating:
5.0

Very polite customer service!

Kathleen Favorite 
Rating:
5.0

Will D attended us with some excellent customer service and ensured that we were satisfied with all the uhaul services available. Drop off was simples as well.

RUBEN CARVALHO 
Rating:
1.0

Customer did not leave a comment.

Carlos A Moradel 
Rating:
5.0

Customer did not leave a comment.

EUGENE SARTINI 
Rating:
5.0

Staff very helpful and it’s very quick. I was all set to store my stuff in under 10 minutes

MICHAEL MEDEIROS  |  First Impressions 
Rating:
5.0

Ryan provided me an excellent assistence

willyan lara 
Rating:
5.0

Customer did not leave a comment.

Arthur Richard 
Rating:
5.0

Not a thing

DAVID ST JEAN 
Rating:
5.0

Customer did not leave a comment.

Sharon Gilson 
Rating:
5.0

Customer did not leave a comment.

Mark Chase 
Rating:
5.0

Customer did not leave a comment.

Kevin O'Neill 
Rating:
5.0

Cairen was very thorough and polite and we had a pleasant experience at the Mendon rd.cumberland location,he is a definite asset to your company

Thomas Bourgault 
Rating:
5.0

Just have to tell you again how wonderful Will and Ryan were with me. So helpful so patient and so so very nice. These days you don't get the customer service that I have gotten from these two young men. I hope U-haul appreciates these two employees. I know I did. Thank you Joanne Audette

Joanne Audette   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy McDermott 
Rating:
5.0

Customer did not leave a comment.

Timothy O'Neill 
Rating:
4.0

Customer did not leave a comment.

James martin  
Rating:
5.0

They were really good to me. They help me a lot I recommend them to my friends and family Thank you, U-Haul

Rachel Rodriguez-Vega 
Rating:
3.0

$20 after hours return service fee is absolutely ridiculous. What did the staff do to warrant this fee? No one was there.

Peter Genereux 
Rating:
5.0

Customer did not leave a comment.

EUGENE SARTINI 
Rating:
4.0

Customer did not leave a comment.

John Brockington 
Rating:
5.0

Todo está bien me gustó mucho la atención los felicito por su amabilidad

Ernesto Jimenez 
Rating:
2.0

I don't generally leave negative reviews but I couldn't get into the building at first and it was pouring rain. I went inside to find an associate to help me, and there was no one around for 20 minutes. (Not exaggerating) by then there was a group of people waiting with me waiting for assistance. We ended up going out to the parking lot to see if someone was on a cigarette break or something and someone finally came... walking very slow... saying he was busy cleaning the vans. He was there alone so I understood. That day was the first time seeing the unit, the associate just told me to go through the employee entrance since there was a group of other people waiting. I went to my unit, then realizing its on the second floor (not the 1st floor like my reservation insinuated), and no elevator. Not even that is the reason for the bad review... the unit I was given has drop ceiling falling apart, mold on the floor and walls, and very weak floors. Also seeing rat traps in my unit doesn't make me feel confident about keeping my kids clothes that I had to put in storage here. I knew $100 a month wouldn't get me much but Jeez... I didn't want to go back to the associate who was dealing with 20 other customers so I just loaded my stuff and left. As soon as I can, I will be moving my stuff to a new facility.

Daisah King  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Nunes 
Rating:
5.0

Helpful people in Cumberland and other locations thank you!

John Fitzsimons 
Rating:
5.0

The U-Haul employee, Will, was extremely friendly and helpful. The process was simple and efficient. I will definitely use this location for any further services!

David Marshall 
Rating:
4.0

Customer did not leave a comment.

Raymond Murphy 
Rating:
5.0

Customer did not leave a comment.

KENNETH IANNELLI 
Rating:
5.0

GREAT! Customer Service - Very knowledgeable and Helpful!

POLYRACK NorthAmerica 
Rating:
5.0

Overall very pleasant/pain free experience, both online and in the store.

Steven Santangelo 
Rating:
5.0

Customer did not leave a comment.

Jesse Eschenheimer 
Rating:
5.0

There is nothing you can do better the service was excellent.

Vivian Abney 
Rating:
5.0

Fantastic Customer Service!!

Alba Pena 
Rating:
5.0

Ryan and Will are absolutely rockstars! They made a stressful time a little bit easier with how kind they are. Thank you again guys see you mcsoon!

sonja pash 
Rating:
3.0

Customer did not leave a comment.

susan lucey 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GINGRAS 
Rating:
5.0

Customer did not leave a comment.

Micheal Dunn 
Rating:
5.0

Young man that assisted me was extremely knowledgeable and fluidly answered all my questions. Very courteous and respectful.

Debra Albert  |  First Impressions 
Rating:
5.0

Service was great!

Ahn McDevitt 
Rating:
5.0

Customer did not leave a comment.

Alex Alvarado 
Rating:
3.0

Shorter wait times/more workers available to take guests. Taking 45 minutes to get my reserved truck upon arrival is unacceptable.

Roger Laistner 
Rating:
4.0

Customer did not leave a comment.

Jenny Constant 
Rating:
5.0

Customer did not leave a comment.

Joseph Notargiacomo 
Rating:
5.0

Experience was very good. Location was very clean Truck was very clean easy to drive Thank you uhaul

Mike behm 
Rating:
5.0

Could not have been happier w/ pickup and drop off.

Patricia Elliott 
Rating:
5.0

Customer did not leave a comment.

john simmons 
Rating:
4.0

Customer did not leave a comment.

Jim Sandagato 
Rating:
4.0

Customer did not leave a comment.

kim bigonette  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanino Tarara 
Rating:
4.0

The online portal is not user friendly. Make it more user-friendly.

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

Sheldon Callahan 
Rating:
4.0

Customer did not leave a comment.

Sara Hoyle 
Rating:
5.0

The person who checked me in was super nice, friendly, professional and helpful.

Kirsten Tetreault 
Rating:
4.0

While the trailer I reserved and was rented worked to haul a motorcycle , one with the wheel cutout which was available but denied would have been preferred.

Matthew Hawk 
Rating:
5.0

The staff person I worked with was very helpful and made the experience very pleasant

Daniel Vieira 
Rating:
5.0

Customer did not leave a comment.

Joao Goncalves 
Rating:
4.0

Person who helped check me in wasn’t helpful. I was having trouble with using my phone. When I asked if I could just start another reservation he said that was a lot of work. In the end I changed my check in to counter and was able to rent the van. Person who checked me out was great!!!!

Karyn Ward Enos 
Rating:
5.0

Customer Service was excellent

Mark Diamond 
Rating:
5.0

Customer did not leave a comment.

Deborah Simon 
Rating:
5.0

John was excellent, he was patient and kind. I have a hard time walking so he came out to my car so I could sign etc.

Linda Douglas 
Rating:
5.0

Customer did not leave a comment.

Philip Masso 
Rating:
5.0

Nothing. Everything was perfect, from the online ordering and the friendly staff, to the quality and availability of the vehicle needed.

Kevin Allard 
Rating:
5.0

Customer did not leave a comment.

marcelino Depina 
Rating:
5.0

I would have liked to know that there was pre-work to actually picking up the truck. When I arrived, I had to enter a ton of information on my app to actually get the truck - this could be sent out like an hour before pickup to jump start the process. Also, the app did not give me the combo code for the key box - there happened to be a clerk inside the store who opened it for us. The key box situation should not rely on combo codes and it should be more digitized.

Elyse Cotta 
Rating:
5.0

Will and Ryan in Cumberland and Aaron in Pawtucket were awesome! I must say I was very high maintenance and those boys couldn't have been more helpful or nice!! These days you don't always get this kind of customer service. I would definitely recommend U-Haul. And I hope you know how lucky you are to have such great employees.

Joanne Audette   |  First Impressions 
Rating:
5.0

Will was extremely knowledgeable and helpful.

MICHAEL OBRIEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Borozny  |  First Impressions 
Rating:
3.0

While we did not have a great experience at this specific location due to system issues. I cannot take away the good service of one associate that helped us. He tried his best to help us, while still not resolving our issue, he did make the experience a bit better.

MAYLEE TORRES  |  First Impressions 
Rating:
4.0

Was good over all.

MICHAEL OBRIEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY PLAMONDON  |  First Impressions 
Rating:
5.0

Was Very happy with service and staff

JOSE PINTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence Demeo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR MORALES  |  First Impressions 
Rating:
3.0

Requiring two addresses is moronic. I had to use my favorite taco restaurant as the second address.

William Burns  |  First Impressions 
Rating:
5.0

Amanda Smith was very helpful

John Beretta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Robinson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lisa McCarthy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Johnson  |  Overall Experience 
Rating:
1.0

I’m missing a shelve made of glass reported it and received no info since

DAVID PITTS  |  Overall Experience 
Rating:
5.0

No light in the storage area but very secure

louise leonard  |  Overall Experience 
Rating:
5.0

The woman who works there was extremely helpful and delightful to work with.

REBECCA HENDRICKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA HOLDERNAN  |  First Impressions 
Rating:
5.0

The woman at the desk was extremely helpful throughout the entire day!

REBECCA HENDRICKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina hough  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joe Celestin  |  First Impressions 
Rating:
5.0

Excellent service and very friendly staff! Highly recommended.

ali khalil  |  Overall Experience 
Rating:
5.0

From the staff right through to the general manager of the facility I found to be very helpful very courteous it was a very easy transaction I would definitely use it over again.

Lawrence Demeo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LAPIERRE  |  First Impressions 
Rating:
4.0

The only complaint I had was the small size (had to rent two) and the stairs

Susan Horner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACOB RICCHIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael laplante  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maurice casto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy alvarez  |  Overall Experience 
Rating:
1.0

They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)

Kristine Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA HEAD  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Antonio Baptista  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise leonard  |  First Impressions 
Rating:
5.0

It would be nice to have lights in the units.

Lloyd Bateman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Santos Ovalle  |  Overall Experience 
Rating:
5.0

The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.

donna spooner  |  Overall Experience 
Rating:
5.0

Staff is very professional.

Timothy Toth  |  Overall Experience 
Rating:
5.0

To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.

Thomas Mowry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSANNE PERRY  |  Overall Experience 
Rating:
5.0

I’d travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staff

Edward Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rodrigo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Lindstrom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA FORAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

amanda laplaca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rodrigo  |  First Impressions 
Rating:
5.0

The associate at the Mendon Road U-Haul was terrific

martin joyce  |  First Impressions 
Rating:
5.0

Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)

Maria Delisle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marilyn roberts  |  First Impressions 
Rating:
5.0

Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a million

Karen Souza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edgar dursin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Carreira  |  Overall Experience 
Rating:
5.0

The attendant was extremely helpful

Antonio Rodrigues  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE RENCHAN  |  Overall Experience 
Rating:
5.0

Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employee

Gerald yankee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON VIENS  |  Overall Experience 
Rating:
4.0

Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.

Stephen Kogut  |  Online Move In 
Rating:
3.0

Kim was really helpful she found a storage space big enough for our things.

jennifer carlucci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA NUGENT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jordyn Jaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE SOLANO  |  First Impressions 
Rating:
1.0

After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75.00 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.

ROBERT RIEBE  |  Overall Experience 
Rating:
5.0

There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.

CATHERINE SOLANO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS COLOMBA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Urso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Nunez  |  First Impressions 
Rating:
5.0

Very friendly staff

Loukya Sonaroupu  |  Overall Experience 
Rating:
3.0

Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.

Sonja Silva  |  First Impressions 
Rating:
5.0

Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.

Frank Joseph  |  Overall Experience 
Rating:
4.0

Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.

Susan Halpin  |  Overall Experience 
Rating:
5.0

Great service from the employees at this location.

Adam Terry  |  First Impressions 
Rating:
5.0

I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

Marc Robidoux  |  Overall Experience 
Rating:
4.0

Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Thank you!

robin wagner  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful!

jennifer desautel  |  Overall Experience 
Rating:
1.0

Don't deal with them, thye're terrible poor customer service

MARZOUK HARBANE  |  Overall Experience 
Rating:
5.0

Very helpful people great customer service

yesina montenegro  |  Overall Experience 
Rating:
5.0

The service we received was friendly and professional we had a very good experience with U-Haul

Gerald yankee  |  First Impressions 
Rating:
4.0

not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

DENNIS PATNAUDE  |  Overall Experience 
Rating:
5.0

Very pleased with my unit and the facility

Thomas A Brillon  |  Overall Experience 
Rating:
2.0

Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Joanne Stanley  |  Overall Experience 
Rating:
3.0

I am still waiting for a credit for an overcharge for the month after I moved out.

Steven Nazarath  |  Overall Experience 
Rating:
4.0

The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

Michael Griswold  |  Overall Experience 
Rating:
5.0

The clerks were very helpful when I needed the storage and also when I emptied it.

RHEA C CORNELL  |  Overall Experience 
Rating:
5.0

I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Thanks!

Luis Martinez  |  Overall Experience 
Rating:
5.0

Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.

Brenda Allard  |  Overall Experience 
No reviews have been submitted for this location.

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