Customer Reviews for U-Haul Moving & Storage of Crystal

6,164 reviews

5465 Lakeland Ave   Crystal, MN 55429
(Located on North side of frontage road of Hwy 81, Located 1.25 miles south of Interstate 694)

(763) 537-5701

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(763) 537-5701

5465 Lakeland Ave
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81, Located 1.25 miles south of Interstate 694)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John Soden 
Rating:
4.0

There were only 3 customer parking spots that were a little difficult to find, but there was friendly staff, helpful service, and very useful products.

mitch Dahl 
Rating:
5.0

Customer did not leave a comment.

Kevin Leto 
Rating:
5.0

Good service.

philes mogambi 
Rating:
5.0

No comment thanks!

Martina Sieh 
Rating:
4.0

Customer did not leave a comment.

Robert Stephens 
Rating:
5.0

Customer did not leave a comment.

PAUL FITZGIBBONS 
Rating:
5.0

Customer did not leave a comment.

IGNITUS AKENTEN 
Rating:
5.0

Na

Jeremiah Mochama 
Rating:
5.0

The whole process was super smooth and easy I would highly recommend to anyone. Customer service was great. A+ from me

Julie Kennedy 
Rating:
5.0

The staff were friendly and helpful. I will definitely be going back to this location the next time I need to rent moving equipment.

Patrick Boggs 
Rating:
4.0

Customer did not leave a comment.

nyasha morgan 
Rating:
5.0

Customer did not leave a comment.

SHAD smith 
Rating:
4.0

I actually got what I wanted. This is a little unusual these days...

WILLIAM CLABOTS 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RICHARDSON 
Rating:
4.0

I AM A REGULAR CUSTOMER. I RESERVED A TRUCK FROM CRYSTAL BUT WAS SENT TO THE OTHER LOCATION. WE RETURNED THE TRUCK TO CRYSTAL WHERE OUR RESERVATION WAS SUPPOSE TO BE AND WAS CHARGED $238.00 WHAT A JOKE, ON ME i GUESS. I WAS TOLD THERE WAS NOTHIONG THE MANAGER COULD DO TO HELP ME. SO NOW I GOT ON THYE PHONE CALLED PENSKE TRUCKS. BETTER RATES AND NEWER TRUCKS. $300 A WEEK AND .24 CENTS A MILE.

DONALD MARIETTE 
Rating:
5.0

The team and crew are incredibly helpful, supportive, and professional. So happy I was fortunate to work with the team that was on site at both the rental location and storage location.

Jamie Holub 
Rating:
5.0

Customer did not leave a comment.

Steve Landis 
Rating:
5.0

Customer did not leave a comment.

Shelitia Williams 
Rating:
5.0

Efficient and helpful

Patty barnett 
Rating:
4.0

Have truck fuel full.

Craig Peterson 
Rating:
5.0

Customer did not leave a comment.

timothy mckenzie 
Rating:
5.0

Customer did not leave a comment.

Charles Greene 
Rating:
3.0

The inside of the cabin was nasty!

jevetta steele 
Rating:
5.0

The entire process was seamless. I was able to easily communicate with the business prior to picking up the vehicle and the staff member was able to answer every questions I had. He was friendly and knowledgable. I would suggest later in 2025 to reach out to the Girl Scouts of America and work out some type of corporate partnership during cookie season. I would have been sunk without utilizing your services this year.

Nicole Borgos 
Rating:
4.0

Customer did not leave a comment.

Pirum Vorn 
Rating:
4.0

Staff was Awesome!

terry simcox 
Rating:
3.0

Cab smelled of cigarettes smoke. The truck bed was dirty and had shards of broken glass. I told the workers and they could’ve cared less. It was obvious the workplace was not incentivized to go above and beyond. The truck was in good condition and we were glad to get one on just two days notice.

Jay Dworsky 
Rating:
5.0

Both the person at the desk, and the person that put my trailer hitch in were very pleasant and accommodating. The technician actually saved me money by suggesting less expensive yet better trailer hitch for me. I was there on the morning of February 5.

Mary Beth Bouley 
Rating:
4.0

Customer did not leave a comment.

Shannon Perkins 
Rating:
5.0

Derrick was extremely welcoming and pleasant, communicating status on the job and completing it successfully to a good quality.

Jamie Garroch 
Rating:
5.0

Customer did not leave a comment.

YEABE WELWOLIE 
Rating:
1.0

Customer did not leave a comment.

DACODA THOENNES 
Rating:
5.0

Super easy drop off.

Corey Loken 
Rating:
5.0

Great service

quentin moore 
Rating:
5.0

Customer did not leave a comment.

Danielle Hudec 
Rating:
5.0

Vehicle smelled of cigarette smoke. The cup holder area has leftover ash residue. Other then that the experience was great.

Lafayette Butler-Robinson 
Rating:
3.0

Check your equipment before you rent it out to customers; especially during winter season. Snow covers tires; customers can’t see how bad worn out the tires are! This can be life and death situations on the freeway

Lao Moua 
Rating:
5.0

Great customer service!

Tiffany McQueen 
Rating:
5.0

Excellent service and equipment. Very happy thank you Jeremy!

Michael Kingsbury 
Rating:
5.0

Customer did not leave a comment.

Hangisoa Gratia 
Rating:
4.0

Customer did not leave a comment.

Oladapo Orimoloye 
Rating:
5.0

Customer did not leave a comment.

Ethan Whetstone 
Rating:
5.0

I had a good experience

Joanna WOLLENWEDER 
Rating:
5.0

Derrick was a wonderful, friendly and knowledge person. Truly wonderful experience. All the staff here is wonderful. Thank you!

Kim Kamish 
Rating:
5.0

Always easy to check-in! Staff is GREAT and really take care of you!!!

Thomas Belting 
Rating:
5.0

Customer did not leave a comment.

Hope Hardwick 
Rating:
5.0

Derek was very professional and friendly.

jill heideman 
Rating:
5.0

Great customer service. It was a cold morning, he had the trick warm and ready to go upon my arrival. No long line quick and easy.Returning of truck was very smooth and easy. Thank you for all your hard work.

Mashanta Whitley 
Rating:
5.0

Customer did not leave a comment.

MUHYADIN ALI 
Rating:
5.0

Derrick was very polite and welcoming and was very helpful with getting what needed and uhaul should be very proud to have him.

Natalie Pollard 
Rating:
5.0

Great experience!

Miles Broske 
Rating:
5.0

Customer did not leave a comment.

Ann Iweriebor 
Rating:
5.0

Staff were great! Place and vehicles were clean. Staff were very informative and helpful.

Nisaa Nelson 
Rating:
4.0

Customer did not leave a comment.

Jean Emmons 
Rating:
5.0

Nothing as of now.

Daniel Monari 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lange 
Rating:
5.0

Great service. I was trying to use app. With no success , so I went in and got help immediately. Great experience. Thanks so much.

Susan Tietz 
Rating:
3.0

I was not told and did not see a disclaimer of over mileage charge. This was my first time and I drove I think 2-4 miles over and was told I’m getting a $33 charge. Had I know I could have gotten a refund back if I overestimated I would have. Very disappointed that .79 a mile is now $33 for such a minimal charge

Katherine Kuphal 
Rating:
5.0

Customer did not leave a comment.

Joel Printers 
Rating:
5.0

Customer did not leave a comment.

linda kleven 
Rating:
5.0

Really appreciate the quick in and out process.

Anthony Benz 
Rating:
5.0

The customer service at this location was OUTSTANDING!

Joshua Heisick 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HORKEY 
Rating:
5.0

Customer did not leave a comment.

Larry Okumura 
Rating:
5.0

Customer did not leave a comment.

Mike Maiers 
Rating:
4.0

The location was well maintained, and appearance was fine. My reason for the 4 was that there were basically two chairs which was called their waiting room. This may not be of a major concern for them, but other U Hauls had a separate room with a TV you could wait in while your vehicle was being worked on. All else was excellent. Thank You Dale Mettenberg

Dale Mettenberg 
Rating:
5.0

Customer did not leave a comment.

Alyce Olson 
Rating:
5.0

Customer did not leave a comment.

RELISHEA CALLENDER-TILLIS 
Rating:
5.0

They guy working at the front was very friendly and helpful great customer service

TARLIS HANCOCK 
Rating:
5.0

Great customer service

Kiva Kidd 
Rating:
5.0

Keep the good work

Tina Lee 
Rating:
5.0

Customer did not leave a comment.

Lorelei Lenort 
Rating:
3.0

Customer did not leave a comment.

Francis Holloman 
Rating:
5.0

Customer did not leave a comment.

Lisa Whitney 
Rating:
3.0

The Customer Service Rep was not friendly. He wasn't mean, just didn't have much to say. The truck was not full of gas, the engine like was on the whole time and it sounded like a baby's rattle. I would not recommend anyone to this location; however, I would recommend U-Haul to my friends. I did receive the best service from "GET IT DONE MOVING."

Lynette Crawford 
Rating:
5.0

Customer did not leave a comment.

Dennis Tillman 
Rating:
5.0

The person who assisted with my order was excellent. Very helpful.

Mark Saxton 
Rating:
5.0

Customer did not leave a comment.

Isaac Hart 
Rating:
5.0

Continue good customer service.

Sandie Parks 
Rating:
5.0

Customer did not leave a comment.

Heather Ash 
Rating:
5.0

Customer did not leave a comment.

Daniel Wilson 
Rating:
5.0

Customer did not leave a comment.

William Kranz 
Rating:
5.0

Customer did not leave a comment.

Tessa Quarnstrom 
Rating:
5.0

Customer did not leave a comment.

Linda Slocum 
Rating:
5.0

While yes the equipment was clean, the truck needs to be serviced. The driver door doesn’t close completely, the breaks are bad, and there is a rattling noise when driving.

Falone Owens 
Rating:
1.0

The charges didn't make sense and having a $600+ bill because of a few days late on returning truck, plus the extra charge for "towing/impound fee" when the truck was recovered by an employee and keys were handed over... and truck went to another location not an impound and it never had to be towed.

Phalen Markquart 
Rating:
5.0

Customer did not leave a comment.

Cerenity Brown 
Rating:
4.0

The front cab was clean, but the 15 ft truck had dirt inside and on the upper storage area and the ramp had dirt all over it. I haul interior design decor to model homes. Having a dirty area to haul items in is not helpful.

Laurie Mattson 
Rating:
5.0

Maintain your excellent level of customer service. All on-site and customer service personnel were friendly, knowledgeable, and very attentive to our needs.

Willis McClary 
Rating:
5.0

Y was

IGNITUS AKENTEN 
Rating:
3.0

The morning guy was ok.. the 1st truck he gave me had a flat tire.. the second truck smelt like weed in the front and pee in the back and the afternoon dude didn’t have the best customer service

Lindsey Foley 
Rating:
5.0

Customer did not leave a comment.

TEYANA BROWN 
Rating:
3.0

It was guard to open the back the heat barely work

Crystal Bergquist 
Rating:
5.0

Customer did not leave a comment.

Mason Riemann 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lange 
Rating:
5.0

The assistant manager was very kind and informative when asked a couple of odd questions.

Renee Buchanan 
Rating:
2.0

Initially I was sent to the wrong location for pick up. When I finally got to the correct location the clerk was rude. I had rented a furniture dolly, but it never ended up in the truck. Very disappointed in my experience.

Nathan Oyloe 
Rating:
4.0

Customer did not leave a comment.

James Postiglione 
Rating:
5.0

Fast and quick service with no hassle. Equipment was available and well maintained. I would recommend this company anytime. I would definitely use them again.

BRIANNE JOHNSON 
Rating:
5.0

Excellent!!!

BARBARA PRESTIDGE  |  Overall Experience 
Rating:
2.0

Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

STACY ZURN  |  Reservation 
Rating:
4.0

.

BONITA SARAZIN  |  Overall Experience 
Rating:
5.0

All staff very friendly and helpful.

JONATHAN BERG  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top