Customer Reviews for U-Haul Moving & Storage of Crystal Lake

10,469 reviews

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love the process for the vehicle condition!!! Way better than enterprise

Eleysa Mekus-Schofield 
Rating:
5.0

Customer did not leave a comment.

Stephen Pincsak 
Rating:
5.0

Customer did not leave a comment.

Thomas Hess 
Rating:
4.0

Customer did not leave a comment.

Jeff Taylor 
Rating:
4.0

Nothing, great experience

Dan Arvidson 
Rating:
5.0

I have often used this location for trailers, trucks, and storage, and I'm always taken care of no matter what I need.

David Zimmerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Rome 
Rating:
5.0

The entire process from reservation online, pre-inspection, pickup, and return couldn’t have been easier. The staff was extremely polite and very helpful. I don't rent often but the next time I do, without hesitation, I'm returning to this location. Thanks for the outstanding service and quality rental.

Miguel DeCarlis 
Rating:
5.0

The experience was great overall. There was an individual who ensured I found my vehicle and then hand scrapped my windshield. The person who checked in my vehicle at the end was also incredible. Professional and really kind… I will come here again.

JEFFERY LONG 
Rating:
5.0

Customer did not leave a comment.

Brian Kindness 
Rating:
5.0

no improvement needed.They were helpful,friendly, gave good suggestions for my hitch.Will definitely recommend!!

Don Smith 
Rating:
5.0

Customer did not leave a comment.

Ronald Rome  |  First Impressions 
Rating:
5.0

So easy to pick up the. Truck and some extra boxes. Super friendly staff

Nathaniel Zunkel 
Rating:
5.0

The best people the best location,

Gabe AGUIRRE 
Rating:
4.0

Customer did not leave a comment.

Patricia Haegele 
Rating:
5.0

Great support and fast service. Friendly personnel.

Jigar Gandhi 
Rating:
4.0

Customer did not leave a comment.

Kaiata Moore 
Rating:
5.0

Excellent support despite the challenges!

Pelham Rozelle 
Rating:
5.0

Customer did not leave a comment.

REBECCA MILLER 
Rating:
5.0

Customer did not leave a comment.

Ross Hadlock 
Rating:
5.0

Customer did not leave a comment.

Robert Marlewski 
Rating:
5.0

Customer did not leave a comment.

David Robak 
Rating:
5.0

Customer did not leave a comment.

Glenn Winikates  |  Online Move In 
Rating:
5.0

The representatives were friendly and very helpful

William Franzen 
Rating:
5.0

Customer did not leave a comment.

Michelle Padron 
Rating:
5.0

I don’t remember the name of the person who helped me but he was extremely nice. He said he’d been there for 20 years though. It was hard to believe because he didn’t look 30 years old. Maybe you can figure out who it was to help me. He also helped me when I returned the trailer. I’ve always had good experiences there, except for once (there were two new guys who fell short on the customer service). I do recommend this location. There is new construction on the drop off end of the lot which made turning around more challenging since someone had pulled into this spot beside me. They were quickly relocated though, but.

Sherry Payton 
Rating:
4.0

Nice people at this UHaul and have rented here before. Sometimes not able to call directly and the call get routed to the central answering line which wastes time when I had a question about the truck. The 15ft truck had 155K miles and it was very loud inside while driving.. the doors locks, and windows and seats were manual. The truck got the job done but would have preferred an updated truck. All the trucks were the same with more miles!

Sheila Whalen 
Rating:
1.0

not lie bout the total

Adrian ortiz 
Rating:
5.0

Going on my third year here!

Steve babetch  |  First Impressions 
Rating:
5.0

Ensure windshield wipers and liquid cleaners work on the trucks. I also did not receive an email for the rental agreement and also the receipt. I received a text to my phone for this survey. 515-360-9919 Msmoot76@gmail.com

Marcus Smoot 
Rating:
5.0

Customer did not leave a comment.

Sean Cummings 
Rating:
5.0

Customer did not leave a comment.

Eric Hawker  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

connor james  |  First Impressions 
Rating:
5.0

All employees are very professional, This is the best location you can rent from

Gabe AGUIRRE 
Rating:
5.0

Customer did not leave a comment.

Greg Nolan 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
3.0

So THIS location charged my credit card an extra charge for a late return which was extended to me by the rental location PLEASE CoNTACT ME ASAP

Kirsten Spencer 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ROKUSEK 
Rating:
4.0

Customer did not leave a comment.

Sonia Galeana 
Rating:
5.0

Great experience!! Paul went above and beyond to help me to find a truck to fit my needs (I was doing out of town moving). Everything worked perfect, always great to work with them.

Fabiola Barbosa 
Rating:
5.0

Customer did not leave a comment.

Mateo Vazquez 
Rating:
4.0

Customer did not leave a comment.

David Dato 
Rating:
5.0

I needed a little extra time to return the trailer and they were great. Just asked that I give them a call and let them know the time I was returning it. No e tra charge. Just great service.

Angelo Porcelli 
Rating:
3.0

Customer did not leave a comment.

marilyn brocato  |  First Impressions 
Rating:
5.0

Nothing they guys were really good at this location. Thanks.

PAT REXROAT 
Rating:
5.0

2nd rental in a row (1st in Antioch 2 weeks ago) where a gas feed was inappropriately added. This time I took a picture of gas gauge and saved myself $30 fee.

Jeff Frazier 
Rating:
3.0

Bang and clap and bang and clap is all I heard for 6 hours while I had the trailer. The brake and lights didn't work well. Love Uhaul but its equipment is getting old.

Gil Kerkbashian 
Rating:
5.0

The owner was most kind and helpful.

Monika Acton 
Rating:
5.0

Nothing

Carol Jones 
Rating:
5.0

Great help and friendly

Jefffrey Shaw  |  First Impressions 
Rating:
5.0

Exceeded expectation for fast installation!

MIKE KWON 
Rating:
4.0

Customer did not leave a comment.

Mike Crokin 
Rating:
5.0

Outstanding staff, service, explanations and kindness.

Linda Dew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Olsen 
Rating:
5.0

Customer service was excellent friendly and awesome This U-Haul place should be name number 1 best so far of all U-Haul place I have been, management their is doing a very good job, thanks so much.💯🤩

azlia bledsoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Doll 
Rating:
5.0

Staff is great. I rented a 15 foot truck and they were great. Only thing to improve is the web based rental process to pick up the truck is not smooth, and things like links to documents that have to be reviewed are unclear. In the end I had to inside the building to complete the process to get the truck because it hung up. So I wasted time with that.

Robert Lagoni 
Rating:
5.0

Customer did not leave a comment.

Brendan OMeara 
Rating:
4.0

Customer did not leave a comment.

Sean Hayes  |  Overall Experience 
Rating:
1.0

There was a issue and needed to call ealert. Staff made my employee and I feel like criminals. When calling there was not even a issue with our account and was something on their end that they fixed on the phone quickly. However the staff was so rude at the location during the process and trailer rented was full of rocks not clean made the use of equipment for us very difficult for our need. No offer of staff to clean the equipment. Took pics also while employee was there verifying equipment was not clean. Such a bad experience and made our use of equipment almost non existent. Wasted my money for somwthing we didn't even use and had to rent another some where else and top that off with the staff making us feel like crimes for clerical errors on their corporate side and this location will get zero business from us. We are friends with other big business renters and will be sharing our experience with them as well to advise of other choices for renting equipment elsewhere.

JOHNATHAN SEIDEL 
Rating:
5.0

Very satisfied

Deborah demma  |  Overall Experience 
Rating:
5.0

Excellent service !

Daniel Oliver 
Rating:
5.0

Associate went above and beyond my expectations. Great service

Dave Irlbacker 
Rating:
4.0

Customer did not leave a comment.

William Holcomb 
Rating:
5.0

Great Job!

Dominic V Caputo 
Rating:
4.0

Customer did not leave a comment.

James Jablonski 
Rating:
5.0

Customer did not leave a comment.

Pat McAvoy 
Rating:
5.0

Although we did not have a reservation and the vehicle trailer was covered with snow, the associate to the extra time to remove the snow off the trailer, explained how to properly operate strap ratchets and provided other recommendations based on the vehicle we needed to tow. Excellent customer service!

Michael Sarallo 
Rating:
5.0

Customer did not leave a comment.

KRAIG BROWNELL 
Rating:
5.0

Staff is always very helpful and friendly

George Chase 
Rating:
5.0

Every thing went smooth, but I thought that 89 cents per mile was high. Check in was so very easy. Van was defrosted and ready to go. Good experience!

James Manski 
Rating:
5.0

Customer did not leave a comment.

George Serban 
Rating:
5.0

Everything was great. Smooth check-in and drop off. Everyone was very nice and polite. Hands down best rental experience I’ve ever had! Thank you!

bob squires 
Rating:
5.0

Customer did not leave a comment.

stephanie weyrough 
Rating:
1.0

Had a mobile pick up time of 7:30pm. Booked earlier that day. The van was covered in snow from a week ago. Over 1 foot. Took several times to start and was stuck due to the plowing done around the vehicle. Took over 30 mins to get it out. No scraper was provided and the gas tank was at 3/4s. Doubt the vehicle was moved in a long time. I was charged fuel due to returning it at even above level.

Nef Moya 
Rating:
5.0

Customer did not leave a comment.

William Knake 
Rating:
5.0

Customer did not leave a comment.

Richard Seifert 
Rating:
4.0

None

jacob coetzer 
Rating:
5.0

Customer did not leave a comment.

PATRICIA PAT NOWMAN  |  First Impressions 
Rating:
5.0

Good team here. Responsive. Helpful.

Stacey Kramer 
Rating:
5.0

Na

JAMES FRITZ 
Rating:
5.0

TRUCK HAD A DRIVE LINE VIBRATION AT 55MPH, IF LETTING OFF THE GAS AT 55 MPH THERE WOULD BE A SHUDDER FROM THE DRIVE LINE. SUSPECT FORWARD U-JOINT AT TRANSMISSION HAS PLAY FURTHER DIAGNOSTIC REQUIRED.

PETER LEWIS 
Rating:
5.0

Customer did not leave a comment.

Michael Dunker 
Rating:
5.0

Friendly and knowledgeable staff. Clean well maintain trucks.

David Wahrer 
Rating:
5.0

Customer did not leave a comment.

jim altendoorf 
Rating:
5.0

Super helpful when I picked up the truck! Very quick check in upon return.

Jennifer Lufman 
Rating:
5.0

Staff was great. Quick service. Equipment was ready. Fast return.

Kevin Kramer 
Rating:
5.0

The fact that they were open on New Year's Day was beyond helpful. Thank you for

Sam Salem 
Rating:
3.0

I had to leave my truck in the loading garage overnight. This was due to me accessing the facility before 10pm, then loading my truck in the loading garage, and then the doors locking at 10pm. This was an extreme inconvenience. I didn't have my cell phone (it was in my truck, that was now locked in the garage) and I had to walk along the highway to the nearest gas station in order to call the manager. The manager was able to grant me access back into the building so I could at least access my phone and wallet, but I was unable to leave in my own vehicle because the garage door wouldnt open. I think this is a flaw in the gate code/access process. I had to order an uber so I could go home and not sleep in my truck in the garage that night. Then I needed to get a ride back to the facility in the morning to obtain my truck and posessions. If I am allowed to enter the garage, I should be allowed to leave, regardless of time. At the very least an employee should come tell me that "the garage door will be locking in X minutes, you should move your truck outside in order to ensure you aren't locked in". Thank God I am a smart, healthy, adult. If an elderly person or someone less capable found themselves in my situation, the outcome could have been much worse. Also, the bathrooms are locked and out of order because the staff doesn't want to have to deal with cleaning them. What if I have to use the bathroom after the main office is closed? Unacceptable.

Gunnar Halverson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Stitt  |  Overall Experience 
Rating:
5.0

Well done by all

JOHN RECK 
Rating:
5.0

Customer did not leave a comment.

Carol Mazzie  |  Overall Experience 
Rating:
3.0

Good overall process - no issues. The parking lot drive entrance is terrible with pot holes . Otherwise I would rate as excellent.

Jim Lemperis 
Rating:
5.0

The guys working there were super nice. My bill was a bit higher than my quote.

Lisa Getzinger 
Rating:
5.0

Customer did not leave a comment.

David Breig 
Rating:
5.0

Fast and efficient service even after I reserved the wrong trailer they corrected my mistake.

Robert Webb 
Rating:
5.0

The best equipment you can rent. Fast efficient service. Very helpful people.

Art Wagner 
Rating:
5.0

Customer did not leave a comment.

Todd Bomkamp 
Rating:
5.0

Customer did not leave a comment.

ROBERT HANSTAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Baxter 
Rating:
5.0

Customer did not leave a comment.

John Zumski 
Rating:
2.0

The staff was very rude and not helpful at all.

John Lambie 
Rating:
3.0

Price is a bit high

Sean Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick Porcaro 
Rating:
5.0

Customer did not leave a comment.

Sabrina Halterman 
Rating:
5.0

Customer did not leave a comment.

Virginia McClure  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Rathmann 
Rating:
5.0

I was gifted by uhaul time for their truck to collect toys for Toys for Tots. I was able to pick up over 700 quality unwrapped toys. Thanks Uhal!

Phillip Sweet 
Rating:
5.0

I was treated with professionalism.an curtsy , Can't add to that.

Theodore imlay 
Rating:
3.0

The remote check in needs lots of upgrades. We spent 15 minutes in the shivering cold waiting for confirmation of our information. It’s a great idea but don’t hurry to replace humans anytime soon, eh?

Tom Burney 
Rating:
5.0

Customer did not leave a comment.

David Dato 
Rating:
5.0

Customer did not leave a comment.

Brian E Knutson 
Rating:
5.0

Guys were great!

Cheryl Krajnovic 
Rating:
5.0

The gentleman who helped me was very helpful and went out of his way to make the transition as smooth and trouble free as possible. My wife is very sick and was unable to come to the facility to help with the transition. I believe the person who helped me was Paul G. All people who are in the service industry should have his attitude.

Robert Dammyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK MALITO 
Rating:
5.0

The gentleman that assisted me getting my truck was outstanding!

Robert Ciskowski 
Rating:
5.0

Customer did not leave a comment.

Malgorzata Thomas 
Rating:
5.0

Customer did not leave a comment.

Matt Richards 
Rating:
5.0

Drop off was also quick and easy. Overall it was a very good experience.

Gregory Wilson 
Rating:
5.0

Customer did not leave a comment.

Ellen Wisniewski 
Rating:
4.0

Customer did not leave a comment.

Greg Grelecki  |  First Impressions 
Rating:
5.0

Great storage and packing/shipping store.

ALAN ULI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE ODEGAARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Keeton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blize Wolfrum  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly

Jackie Schad  |  First Impressions 
Rating:
5.0

I am very pleased with my experience with this facility. The facility was always clean and I never saw any bugs. I would suggest additional lighting as I frequently visited the storage area at night. Recently there have been issues with the public bathrooms in the storage area.The staff was always helpful and corrected credit card billing issues .

TRUDY LANE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Gibbons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyndi BUNCE  |  Overall Experience 
Rating:
3.0

Maybe one staff member I talked to was friendly the rest were not generally happy to be there. The bathroom is the most disgusting public bathroom I had a good laugh when I walked into it. I had told the guy I talked to someone on the phone about emptying my locker and the grace period to get the money back since I had just been charged and the very first thing he grumpily said is “I’ve never heard of such a policy”. Nothing like “I’ll look into it”, or “let me help you figure this out”. Just an immediate dismissal. When I certainly did get my money back. Pretty terrible customer service on that end but oh whale 🐳 Storage unit was clean. I canceled my unit to get something closer and more convenient.

Jaimee Kronberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaroslav Malashchak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chris rapacz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey rubenstein  |  First Impressions 
Rating:
4.0

The promotion was unclear. Still not sure if I could take advantage of it. There are several spots in the hallways where there is debris. I like that the loading/unloading zone is big enough to accommodate several vehicles. Overall a pleasant experience thus far.

David Mayerck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yaneri Zuniga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce gordon  |  First Impressions 
Rating:
4.0

Very good service

leroy holm  |  Overall Experience 
Rating:
2.0

Non communicative. Not easy to make changes. Did not answer calls.

MARISSA GOODMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH DAVIDSON  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Great place to store your belongings. Safe, secure and well run.

David Norbeck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Cave  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana Wilkens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Larsen  |  Overall Experience 
Rating:
5.0

Crystal Lake U-Haul has been my go to for all truck and storage unit rentals. Great service and never had an issue. Every employee I have met, has been professional and courteous.

Robert Johnson  |  Overall Experience 
Rating:
5.0

I now have two units with this facility and I have green please with the services

TRUDY LANE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Epperson  |  Overall Experience 
Rating:
4.0

T

Vincent Komperda  |  First Impressions 
Rating:
5.0

The answer to prayers. Moving is so stress. Thanks for making it easier.

Bonnie Rapp  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hailey Schons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Cassin  |  Overall Experience 
Rating:
5.0

Excellent storage facility and staff.

DIANE CARLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Springer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Pearson  |  Overall Experience 
Rating:
4.0

U-haul as a company was easy to work with and cost effective. The problems I experienced was with the app. I found it very difficult to work with and throughout the process U-hauls first approach was to ask me to "go to the app". Most often I wasn't able to access it so I had to call and find a person to talk with. Across the the whole move project when I could reach a person, I found U-haul to be professional and helpful with excellent follow-through.

Robert Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Hoeft  |  Overall Experience 
Rating:
5.0

They were very polite and helpful.

Catherine Johnston  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Felish  |  Overall Experience 
Rating:
1.0

U-Haul was constantly raising my rent and I had no choice but to leave my unit and sell have my stuff. When I did get my stuff out of my unit half my things were destroyed by mice and I found a dead mouse in my things. I would not recommend you to anyone I know

Tanya Golding  |  Overall Experience 
Rating:
4.0

Rental area was clean although my unit had a rat trap in it. But, it was dry and the door moved easily. The available restroom however was not open every time I visited it which was disappointing. Overall it was a good facility with easy access. Some loading carts were better than others, so use a good one.

Tom Lamkin  |  Overall Experience 
Rating:
5.0

Excellent location and friendly staff.

Michael Eesley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian McNamanra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Chamberlain  |  First Impressions 
Rating:
5.0

thank you to all your staff, been with you guys a few years and with your low turnover those guys get to know us and make the moving process easy.

Gina Huber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armando Lopez  |  Overall Experience 
Rating:
5.0

Special thanks to the team helping customers. They are the best!

KEVIN MURRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Watson  |  Overall Experience 
Rating:
4.0

Management and staff are helpful, patient, and informative with directives.

Glenda Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaneri Zuniga  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Acosta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Krammen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bertok  |  First Impressions 
Rating:
5.0

First time I've ever needed a storage unit and it was very nice. Paul, manager was professional and helpful, other guys at the counter were also very helpful and knowledgeable. Highly recommend!

Julie Yesulis  |  Overall Experience 
Rating:
3.0

Everything was fine but the outdoor units have gaps and I had a lot of things destroyed by mice.

Robert Fontana  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSAURA BENNETT  |  Overall Experience 
Rating:
5.0

Great facility with easy access and courteous staff

David Norbeck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE CARLSON  |  First Impressions 
Rating:
1.0

I rented a trailer still in my possession due to being told I'd be able to unload it after hours and then it being locked. Now I have to get another driver. Pay more money I DONT HAVE to get there during business hours so I can access the bay door we were told we could get into. They were slow and unprofessional. Hung up on phone calls stated they can keep calling buy won't be answered. The customer service line was just as rude when we were trying to get help. If I didn't need the storage right now I'd go somewhere else!

Emma Elger  |  First Impressions 
Rating:
5.0

Movers where great

Michael Mascio  |  Overall Experience 
Rating:
4.0

Should off discounts for rental of truck or storage for first timers

Sharon Ficetti  |  First Impressions 
Rating:
5.0

I was in a situation where I needed a storage unit quickly. The knowledge and professionalism of the people at U-Haul Crystal Lake gave me the ability to store the remaining items from our house. Thanks for the help!

KEVIN MURRAY  |  First Impressions 
Rating:
5.0

Not much more to say, your staff was great, the storage facility very nice, no problems. My wife rented a storage unit from 2021 -> 2022 and was also very happy so we decided to rent from you this second time (this time in my name)

ALAN JETTE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT FITZGERALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Malasvenko  |  Overall Experience 
Rating:
4.0

The bumps in the concrete need to be fixed. It was sketchy moving glass items

HOPE KOIDAHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Beenero  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Krista Longerman  |  Overall Experience 
Rating:
5.0

Great place. Kept my things safe and the facility is clean. Staff is always nice.

Taylor Erhard  |  First Impressions 
Rating:
1.0

Someone accessed my storage unit without my permission sometime during the summer. Stolen were sentimental things (irreplaceable) such as my only remaining senior picture, a Navajo doll (gift from my part-native grandfather), and a 1975 organic gardening catalog with my grandfather's name on it. Very upsetting.

Tanya Mallon  |  Overall Experience 
Rating:
5.0

Counter people very helpful and lady in back too.

Greg Wright  |  First Impressions 
Rating:
5.0

Cam was very helpful, knowledgeable.

Julie Yesulis  |  First Impressions 
Rating:
5.0

Awesome as always. Moving, storage, truck and trailer rentals are always a pain. CL Uhaul makes it easy. Thank you.

Rick Haupt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wilson  |  Overall Experience 
Rating:
5.0

Should I ever need a storage locker again, I will be a return customer here.

daniel kramer  |  Overall Experience 
Rating:
5.0

Thanks for storing my things safely and securely. Will highly recommend your space to friends if they have storage needs.

Donna Shasteen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Spencer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josh Straukas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Poovey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel kramer  |  First Impressions 
Rating:
5.0

Great I used then when moving into a new home was easy and did the job. Helps if you know how much space you need before hand but that's on the customer!

Kenneth Pawula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Mills  |  Overall Experience 
Rating:
4.0

My major issue was pricing relates. I had multiple units and was a frequent truck renter. No deals or discounts.

David Breig  |  Overall Experience 
Rating:
5.0

We were able to storage for a couple of years. Staff very helpful and friendly. When we need a place again to store ,we will be back.

debra pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaiata moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  First Impressions 
Rating:
4.0

An effort to work with a customer rather than being inconvenienced by a request would have been nice. Also key FOB not working on back loading door meant van and 3 dollies had to be moved to drive through.

DIANA MULLIS  |  Overall Experience 
Rating:
3.0

When I rented our storage unit in August the associate for very helpful, took the time to show where our unit was located, along with where the entrance was and answered all my questions. When we returned on 9/24 we come to find that our unit had been cancelled due to we did not place a lock on the unit with in a certain amount days from renting the unit which without any communication. The associate informed us that we should of gotten a phone call which we DID NOT let alone was I told when I rented the unit in August. As a suggestion the renter should be told about making sure a lock in place or it will cancelled. If I was aware of this it would of saved myself and my family some time due to we were on a time schedule.

Nicole Helbig  |  First Impressions 
Rating:
3.0

There is always a musty smell in the facility that gets absorbed into even my plastic containers and gives contents a musty smell.Clothing and paper materials get really musty smelling.

GEORGE HAHNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Szkotak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Jimenez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Moffitt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin Reidell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bennett Schwontkowski  |  Overall Experience 
Rating:
5.0

Very clean; well lit. Easy to get in and out.

LINDA BRANCATO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Branden Uribe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salman Yakub  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

desiray teramani  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marcin Czechowicz  |  Overall Experience 
Rating:
5.0

We tried to access the space before 9:00 AM on a Sunday and it was closed. Seems that hours should be earlier on a weekend day? Otherwise, it is a clean, well kept space and was very convenent. Love the rolling carts, that helps so much! Future, would love a paid option to dispose of trash. thanks!

Amy Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Waryck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Mayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Lawson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kathy Romanus- Mcafee  |  Overall Experience 
Rating:
5.0

Thank you all for being so nice and helpful!

Taryn Jarvis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Jette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Davis  |  First Impressions 
Rating:
5.0

They took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.

David gladson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Friedman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY FORSSANDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GREEN  |  Overall Experience 
Rating:
4.0

The bathroom smelled terrible in the storage area of urine

KRISTEN DRISCOLL  |  First Impressions 
Rating:
1.0

Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!

Joanne Link  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leticia Diaz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Klioiber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Mallon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Levkovitch  |  Overall Experience 
Rating:
5.0

Awesome Dudes !!!

Edward Waters  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN DOMIANUS  |  Overall Experience 
Rating:
4.0

Being forced to pay a rate above what is advertised on your board is unfair.

Miriam Moy  |  First Impressions 
Rating:
5.0

After renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! Thank you!

Pam Hanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet SCHREINER  |  First Impressions 
Rating:
5.0

Excellent service, very polite staff!

HOPE KOIDAHL  |  First Impressions 
Rating:
4.0

Convenient, clean and great staff.

JOHN HUGENBERG  |  Overall Experience 
Rating:
3.0

N/A

TINA ROEHRIG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Des Biens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Hanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Levkovitch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LOWE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Russo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa Palacios - Resendiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHn Dorost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL DICKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Dickerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phoenix Peto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Napholz  |  Overall Experience 
Rating:
4.0

I really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind

Nari Coronel-Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Dickerson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Chianakas  |  First Impressions 
Rating:
4.0

Didn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!

Kayla Walnock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Croswhite  |  First Impressions 
Rating:
5.0

We were very happy with our experience.

chris maher  |  Overall Experience 
Rating:
5.0

Very nice employees. Always helpful.

Cassandra Carbone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Meyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Anderson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mushtaq Darabu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Walker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce Campbell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yimi Mendez Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN DRISCOLL  |  Overall Experience 
Rating:
5.0

Amazing staff 10 out of 10 would rent again

Joslyn Carbone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE WAHRER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy prorock  |  Overall Experience 
Rating:
1.0

Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous

Craig Poegel  |  Overall Experience 
Rating:
5.0

The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!

Scott Viger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL DICKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Weldon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Spoelstra  |  Overall Experience 
Rating:
5.0

Check in was a breeze

TINA ROEHRIG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabiola Lopes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH SCHAEFER  |  First Impressions 
Rating:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY SITTINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Poegel  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey Makinen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike degrassi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE WAHRER  |  First Impressions 
Rating:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter Tabak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Tohtz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Caldrone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance soucek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Bachmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dawes  |  Online Move In 
Rating:
5.0

Awesome service

Paul Trznadel  |  First Impressions 
Rating:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve Ploegman  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN MURPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Jette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed Peisert  |  First Impressions 
Rating:
4.0

There is a strong mold smell

Teresa Kopec  |  First Impressions 
Rating:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Kirk  |  Overall Experience 
Rating:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren Rainer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Bruski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Eltzroth  |  Online Move In 
Rating:
5.0

Great place to store your items. safe, clean and great staff

debra pearson  |  First Impressions 
Rating:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott Viger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Haluska  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Dalicandro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah czyz  |  First Impressions 
Rating:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Cane  |  Overall Experience 
Rating:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph Coriaci  |  Overall Experience 
Rating:
4.0

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick Trinadad  |  First Impressions 
Rating:
4.0

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory Silvestri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Maltese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Lacy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gina castro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNE HASEMAN  |  Overall Experience 
Rating:
5.0

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

JAMES HERSHBERGER  |  Overall Experience 
Rating:
5.0

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Steve Wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Johnson  |  Overall Experience 
Rating:
5.0

The application process was awkward in that when done on my iPad I didn’t know the drivers license pictures had been saved. Once I figured that out it was an easy process.

Thomas Lewandowski  |  Online Move In 
Rating:
5.0

Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

JEFFREY GARVER  |  Overall Experience 
Rating:
4.0

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Kevin Lightfoot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Hexel  |  Overall Experience 
Rating:
5.0

Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Robert Gray  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virgil Domingo  |  Overall Experience 
Rating:
5.0

Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

Andrew Veath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt solimini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Napoleon Downs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry Stewart  |  Overall Experience 
Rating:
5.0

Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.

Randy Moan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Lowery  |  Overall Experience 
Rating:
5.0

Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.

ANNETE HULL  |  Overall Experience 
Rating:
5.0

Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.

Mark Ruester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ewelina Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Sharkey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric Schomaker  |  Overall Experience 
Rating:
5.0

The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!

Dale Luetscher  |  Overall Experience 
Rating:
5.0

This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

GEORGE SACHS  |  Overall Experience 
Rating:
5.0

Very clean and lit up well. Just a little pricey for me.

Rande Knabusch  |  Overall Experience 
Rating:
5.0

Service was outstanding.Personal were professional and very helpful helpful

Gina Huber  |  First Impressions 
Rating:
5.0

Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

Julie Lipp  |  Overall Experience 
Rating:
5.0

Thanks

MICHALINE SOWATZKE  |  Overall Experience 
Rating:
4.0

No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

ERSEL SCHUSTER  |  Overall Experience 
Rating:
5.0

Perfect solution to my storage problem 👍

Paul Neiswander  |  Overall Experience 
Rating:
5.0

Happy with services provided.

Scott Olson  |  Overall Experience 
Rating:
5.0

Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

kyle hershberger  |  Overall Experience 
Rating:
5.0

Thank you

daniel nihan  |  Overall Experience 
Rating:
5.0

Awesome staff, super helpful and professional

Thomas Kallenbach  |  Overall Experience 
Rating:
5.0

non

Cherie scott  |  Overall Experience 
Rating:
5.0

Perfect place to hold our furniture while we moved.

Martin O'Connor  |  Overall Experience 
Rating:
4.0

My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

LAURA WALLER  |  Overall Experience 
Rating:
5.0

Very professional operation

Paul Neiswander  |  First Impressions 
Rating:
5.0

My belongings were well protected. Staff was friendly and helpful

Heather Dodge  |  Overall Experience 
Rating:
4.0

I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

SHERRY Gaertner  |  Overall Experience 
Rating:
5.0

Professional team Thank you

Ramona Tudosie  |  First Impressions 
Rating:
5.0

This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

valerie eltzroth  |  Overall Experience 
Rating:
4.0

Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

SCOTT HOWARD  |  Overall Experience 
Rating:
5.0

Agent was very helpful and friendly.

Christopher Beadles  |  First Impressions 
Rating:
5.0

Very helpful and kind employees. Answered all my questions and took time to explain everything.

Janet Vykruta  |  Overall Experience 
Rating:
5.0

Fantastic facility and great personnel. The service we received was excellent!

Alex mcdonald  |  First Impressions 
Rating:
3.0

Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

DAVE JOHNSON  |  Overall Experience 
Rating:
4.0

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Ronald Storep  |  First Impressions 
Rating:
5.0

Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Richard Grob  |  Overall Experience 
Rating:
5.0

Very happy with the convenience

Judith Hess  |  Overall Experience 
Rating:
5.0

Great customer service. Clean and secured storage space.

Stephanie DELVALLE  |  First Impressions 
Rating:
5.0

Like the staff. Easy to work with.

MARIE GOUWENS  |  Overall Experience 
Rating:
5.0

Our Young Sales Person was excellant!

Sandra Waryck  |  First Impressions 
Rating:
5.0

Service was excellent.

Matthew Erhard  |  First Impressions 
Rating:
4.0

I just wish I could access until 9pm

Lauren Pulaski  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and courteous.

Susan Mason  |  First Impressions 
Rating:
5.0

Austin was very knowledgeable and helpful, both over the phone and in person.

susan Dupuis  |  First Impressions 
Rating:
5.0

Courteous, efficient, honest employees. Where do you find such Dedicated people? O

betty harre  |  Overall Experience 
Rating:
5.0

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

Constance soucek  |  First Impressions 
Rating:
5.0

I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

STEPHANIE LANDON  |  Overall Experience 
Rating:
5.0

Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

betty harre  |  First Impressions 
Rating:
5.0

Extremely flawless care. Personable service. Helped to keep cost down

Heather Dodge  |  First Impressions 
Rating:
5.0

I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Virginia Hardy  |  Overall Experience 
Rating:
5.0

Excellent, knowledgeable, and friendly service

Heather Dodge  |  Overall Experience 
Rating:
5.0

Stored our stuff for about 5 months. Everything was great.

Brian McNamanra  |  Overall Experience 
Rating:
5.0

Thanks

Michael Yorke  |  Overall Experience 
Rating:
5.0

Everything went smoothly. The employees were friendly & helpful. Would recommend!

Jeff Deploff  |  Overall Experience 
Rating:
4.0

Satisfied.

Benjamin Muffie  |  Overall Experience 
Rating:
5.0

I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Natalie Ziemba  |  Overall Experience 
Rating:
5.0

Excellent facility with a very helpful staff

Jeffrey Hiromura  |  Overall Experience 
Rating:
5.0

Thank you!

Martin Cherolet  |  Overall Experience 
Rating:
5.0

great place and people

MICHAEL REBOLETTI  |  Overall Experience 
Rating:
5.0

Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Carol Malmgren  |  Overall Experience 
Rating:
5.0

xxxxxxx

Glenn Schilke  |  Overall Experience 
Rating:
5.0

Excellent service!!

Jimmy Truex  |  Overall Experience 
Rating:
5.0

I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

michael eisen  |  Overall Experience 
Rating:
1.0

I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

Julyn Panicola  |  Reservation 
Rating:
5.0

Thank you!

PAUL KRESKI  |  Reservation 
Rating:
3.0

No Comments

MARY AREVALO  |  Overall Experience 
Rating:
3.0

Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

Karla Spence  |  Reservation 
Rating:
5.0

a well run facility. the staff was always helpful and understanding

TERRY ENGELSTAD  |  Overall Experience 
Rating:
3.0

The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Heidi Hartwig  |  Overall Experience 
Rating:
3.0

I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

Kurt Schneider  |  Reservation 
Rating:
5.0

First experience was a great one, facility was just what was needed

frank cristao  |  Overall Experience 
Rating:
1.0

Very poor customer service. Will not be coming back nor recommending this location to anyone.

Nikki Taylor  |  Overall Experience 
Rating:
5.0

The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Cecil French  |  Reservation 
Rating:
5.0

Super accommodating. Great staff.

Desiree Stokes  |  Overall Experience 
Rating:
5.0

The storage units are clean and the staff was friendly and professional. Very good experience.

Debra Brenneman  |  Overall Experience 
Rating:
5.0

The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

Thomas Prenzno  |  Overall Experience 
Rating:
4.0

I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

DAVID BARON  |  Overall Experience 
Rating:
5.0

Closing time of 7 PM should be extended to 8 PM

steve kanelos  |  Overall Experience 
Rating:
5.0

We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee

KELLY WEAVER  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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