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JASON ICustomer Reviews for U-Haul Moving and Storage of Copper Corridor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing..i operate a local bussiness and when my truck was down..thr globe team was tjere to tailor to my needs
Mark NLower your rates
jeff jVery knowledgeable and super friendly team took really good care of my needs. I would highly recommend!
Mike CAgent worked hard to make sure I got the equipment I needed in a timely manner. Highly recommended!
Lamoni PExcellent customer service
Gregory ACheck in process was a little slow due to other customers .
James RThe folks at this location totally Rock! They always go above and beyond the call of duty. Best U-Haul ever!
JAMES Lgreat customer service
Timothy SWas satisfied with the final outcome of my hitch install. Took some time, but a quality job requires attention to detail. Thanks to Amanda and her crew.
KIM GJustin has wonderful customer service. Someone called out the morning of my pickup so when Justin arrived it was after opening but he was apologetic, kind and a great help. The app wasn’t working either so he felt really bad. Justin is a huge asset to Uhaul. He definitely has service with a smile down and went above and beyond for me. Thank you Justin. Uhaul - Justin deserves a raise.
jodi sThe boys at the counter were very friendly, very happy and excellent help, you should be proud to employ them.
Noah SMake sure equipment is actually available.
Rene MShe rip me off for 100.00 dollars
Robert GI want 100.dollars do to me
Robert GI think i overpaid. I checked the pickup price and it was decent for the 200 miles i needed. Although it wasnt proper to pick up my new atv. So I went with the 10' truck and paid $ 130 more than the pickup. I dont see the difference if theyre both $19.95 a day. Why is the milage SO MUCH MORE????.
Herold GNone
Richard KAwesome customer service great people thanks you staff and U-Haul💯
Loren PEverything was excellent and easy to reserve, pick up and drop off the truck.
Delores SVery friendly and professional
RICHARD KEverything seemed to go according to plan and the staff was friendly and helpful.
Brian ETreats
francis bI have Already spoke to someone about the unprofessional the staff was and how there actions made a friend andy mom believe there lies. They made me feel like they thought I was a criminal. Not right
Deanna WBe n8ce and courteous and friendly
Brad PGreat customer service!
Carl HThe girls were great... one suggestion is that they explain more plainly how the UHaul/UBox deal works, but I was able to figure it out.
Lee AAmanda is a wonderful employee, she is great with customer service. All of the employees go out of there way to help you. You have done a very good job hiring fantastic employees.
MIlton MThe only issue I had was when I picked the truck up, there was a little sticker on the right side of the truck( alittle round sticker that was on what liked to be scratches, the words quick claim were in the sticker!) Before returning the truck I sprayed the truck off with a hose due to it had rained the day before and the truck had spots all over it from where blowing and dirt dried. When I took a towel and dried off the truck, the "scratches" that the sticker was placed on, wiped off and are no longer there!! Point being who ever labeled the "scratches" as damage to the truck didn't inspect them very well, because they would have realized that they wer not scratches, but smudges that washed off!!!!
DAWNA BAbsolutely first class service both at check out and return. Staff was friendly, accomodating and efficient. It was a pleasure from start to finish.
Mary AStaff at the Globe,AZ location was very helpful. Upon returning the truck an employee was walking out to their car because it was after hours. He stayed and made sure I checked in the truck correctly on the app. I'm sure he was off the clock and didn't have to go the extra mile to ensure I had did it right. Great employees all around at that location.
Michael BOverall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, up in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock off. It arrived in Globe, AZ on 08/07. I called to confirm, I believe on Wednesday, and informed the individual I would get my items that weekend. I called back on Friday and told them I'd be there Saturday and I asked general questions how to best access the box. I called Saturday morning too. When I arrived the individual couldn't find my box and informed me it was still in transit and I'd have to come back the 15th. I live an hour from this location. I called U Haul and was transferred to four different people trying to find my box. Finally my box was found at the location. However, the door was facing the wall and the individual couldn't use the fork lift to turn it around. They found a pallet lift and used that to drag the box away from the wall. All this trying to simply locate the box took hours. I realized a few days later that I never got a close out statement. I called the location again and I asked for a receipt. I complained to the individual of my experience. I asked for a discount and was informed that they couldn't because that was a shipping charge from U Haul even though the charge on my credit card says this location. This person blamed me stating that I didn't give them 24 hr notice when I had been calling them all week and told them I'd come this weekend. No one mentioned a 24 hr notice. I checked my email later that day for my receipts and there is only one receipt for the first charge and that doesn’t even match up with what my credit card was charged. Also, U Haul charged my card three times. I do not know if my account has been closed but based on my conversations with the individuals at this location they're not trained so I'm inclined to call them back. I asked to speak to the manager and there is not one yet, but there is one in training. I am so sick of calling U Haul's 800# because I would sit on hold for hours and transferred several times until someone eventually hung up on me. The whole experience has been frustrating.
Autumn IThe staff the helped me was absolutely awesome!!
Andee RI will never use U-Haul again. The representative at this location was knowledgeable and helpful for what was in her power. I really wish Corporate would get involved considering my contract was a scam.
Matthew BGreat Job
Christina NAm good as of now
No problems. Good service.
Dan LElora the general manager was such a delight. She made a very stressful day into a breeze. I would definitely recommend going to see Elora for anything you need!! We will definitely be using uhaul with her again!! Thank you Elora for all that you do!!
Amy SCustomer service was extremely helpful and friendly
Brandon MWell other than trying to double charge me, the truck ran great, so I would suggest you make sure it's paid right away and not try to double charge. That would be my suggestion.
valerie tThey charged me double … charged me with two different vehicles… charged me for no dolly… seemed like they didn’t know what there were doing, very upsetting … I would’ve like to give a great review.. but it was out of there hands.. so I had to go above them and make a phone call.. for using U-Haul for the first time, makes me not want to use them anymore.. sorry U-Haul hope u can make this right and reimburse me what I deserve..
Steven SN/A
RICHARD MWouldn’t change a thing
LADD PI was treated so very well, both picking it up and dropping it off that I don’t think there’s anything that you can improve on except for maybe lowering the price that be about it.
jeff jSimple to use on site storage.
JEFFREY HThe lady that helped me here was very nice as well
hope jOur truck had issues. When we told the representative, she said that she had reported it to her boss the week prior and nothing was done. Customer service was great, truck maintenance sucks.
Christina DBoth locations were friendly and knowledgeable
Sheryl WMake sure the renter knows about the rates during the day and weekends so their is no lack of communication about the rates.
Gracie pNot sure why but the van I rented kept pulling to the right when I drove it. I told the uhaul representative at the rental location but she really didn't help at all.
Anne FBeautiful equipment. Very impressed. Personnel very helpful and efficient
Charles BThe location was great and helpful however the management that made me go to that location is the problem, I had to drive drive and hour out of the way to pick up the truck. So great service terrible upper management.
Brian HGreat customer service
Marshall YI was charged twice equalling $130 dollars for an in town move that took three hours. I drove maybe ten miles and filled the tank exactly where I left it. Such a rip off. Would NEVER recommend this place to anyone.
Richard M