Customer Reviews for U-Haul Moving & Storage of Cool Springs

12,382 reviews

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane, After Hours Dropoff Box - In the left door of the two black garage doors .)

(615) 372-0301

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane, After Hours Dropoff Box - In the left door of the two black garage doors .)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

eric siegel  |  Overall Experience 
Rating:
5.0

YOU GUYS SEEM TO DO A GREAT DEAL ALREADY.YOUR SERVICE IS GREAT!YOU MAKE EVERYONE FEEL LIKE FAMILY

MELANIE JOHNSON 
Rating:
5.0

Staff was incredibly helpful and friendly. Excellent customer service!

Melissa Schramkowski 
Rating:
5.0

Customer did not leave a comment.

Dale Misiek 
Rating:
5.0

Customer did not leave a comment.

Douglas Ayers 
Rating:
3.0

The truck smelled like something chemical covered up with air freshener. The breaks were in need of looking at. Sometimes you feel like you're not going to stop. The engine. Omg. Sounded like it was going to blow up. The guy who rented me the truck was ANAZING! I wish I'd gotten his name. Based on him alone this would be a 5 star review. However everyone else gives you a hard time. Just to do it. Unnecessary when people are already stressed when moving.

Cheree Neely 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez Villalobos 
Rating:
5.0

Customer did not leave a comment.

Harry Wood 
Rating:
5.0

Customer did not leave a comment.

gary hodges 
Rating:
3.0

I am not happy with my experience with uhaul. Moving is stressful and uhaul made it more stressful. You changed the location on me 24 hours before I was schedule to pick up the truck. The location was farther away and put me in bad traffic, which could have been avoided with my original location. I also ordered a mattress cover that I did not receive, which is unacceptable. Getting a $7 refund is a joke when I was without a cover for the trip. I was told to go to the original location to pick it up the day I was leaving?! That makes no sense. Making me go to two different locations the morning of my departure is ridiculous. I was also charged a cleaning fee when the truck was clean! In fact, it was cleaner than when I received it because my son swept it out when we got it! Various family members (and some friends) have upcoming moves this summer, and I will let them know they should go with Penske and avoid Uhaul at all costs.

Wayne Bradley 
Rating:
5.0

Very quick, smooth transaction! Courteous and helpful

janice cherry 
Rating:
5.0

Customer did not leave a comment.

Will Kendrick 
Rating:
2.0

The customer service at this location is terrible. They make you feel like you are bothering them for services such as propane refills. You stand in line and they don’t have the courtesy to say “Hello we’ll be right with you”.

Michael Davis 
Rating:
5.0

Everyone as welcoming as the representative that I worked with. Three other reps sat there when I walked and said very little.

Brian Smith 
Rating:
5.0

Brandon was very helpful. Upon returning my trailer, there were issues with my running board and brake lights. When I arrived they were busy, but Brandon took the time to look into the issue and took the time and care needed to get the issue fixed. He not only fixed it, but he actually improved upon the previous work done. I appreciate him, his knowledge, and willingness to help.

John Tucker 
Rating:
5.0

Customer did not leave a comment.

Paul Mullikin 
Rating:
5.0

Customer did not leave a comment.

Gene Lindberg 
Rating:
5.0

Customer service was great

JEFFREY MALONE 
Rating:
3.0

U-Haul vehicles out all over the place never any place for customer to park

Jennifer Cullen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David DeLuca 
Rating:
5.0

Customer did not leave a comment.

Mark Hansen 
Rating:
5.0

Service person at check in located, identified a blown fuse on my truck lights and replaced it for me. EXCELLENT!

Louis Davis 
Rating:
4.0

The parking lot at the storage facility was very tight for our 26 foot rental truck, and the entry was blocked by several other trucks, but the manager Jon was awesome and pulled our truck all the way in and to our unit skillfully. It was a tight lot with many rentals on it, but the staff made it easy. There were a few other logistics issues/IT glitches as well, but the staff fixed each of these and solved all problems. Many thanks to Jon and his team!

AMELIA GOODFELLOW  |  First Impressions 
Rating:
3.0

I can't believe you charged me $11 more for gas. It wasn't that far off from being exactly the same as when I got the truck. The truck's engine light was on the whole time and there was a crack in the windshield. How about you forgive the $11 fuel charge for the shotty equipment?

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

MIKE WHITEHEAD 
Rating:
5.0

Nothing

Thomas Rogers 
Rating:
5.0

Customer did not leave a comment.

Christopher Dudley 
Rating:
5.0

Very friendly

Chris Mcguffin 
Rating:
5.0

Customer did not leave a comment.

Ryan McKinney 
Rating:
5.0

Customer did not leave a comment.

Isaac Eubanks 
Rating:
5.0

Customer did not leave a comment.

MOHAMED JEAN-MAR DIALLO 
Rating:
5.0

Customer did not leave a comment.

aubrey sanford 
Rating:
4.0

Jon , Brandon, Robert and all the personal were great. This is a very busy place of business. Thank you u-haul also for your clean convenient bathrooms.

Sylvia Youngblood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald George 
Rating:
3.0

We arrived 10 minutes early and had to wait in line for an hour. Hire more employees.

Ted Krakowiak 
Rating:
5.0

Great, efficient service! Not sure what else you could do.

John Rains 
Rating:
5.0

Customer did not leave a comment.

DEEPAK BHOJAGARI 
Rating:
5.0

Customer did not leave a comment.

Benjamin Brown 
Rating:
3.0

Customer did not leave a comment.

john kerndl  |  Online Move In 
Rating:
5.0

Quick in, quick out. Very smooth.

Stephen Dernlan 
Rating:
5.0

Not a thing- it was a great experience!

chantel robinett 
Rating:
5.0

Very quick to get me in and out after dropping off the truck.

Melvin Velasquez 
Rating:
5.0

Customer did not leave a comment.

Frankie Robbins 
Rating:
1.0

Lights not working when I picked up trailer blamed it on my new Hyundai let me say again my brand new suv

sam Perkins 
Rating:
5.0

Customer did not leave a comment.

David Rahuba 
Rating:
5.0

Cool Springs Maoolry Lane is very busy. Attendees are making it happpen daily.

Vincent Davis 
Rating:
5.0

The service at the location was outstanding! Both Brandon and Eddie G. went above and beyond in servicing my vehicle and installing the trailer hitch before I had to leave for a family emergency. Thank you for doing such a quick, quality job and being so friendly!

Beverly Ringstaff 
Rating:
5.0

Customer did not leave a comment.

Michael Simonovich 
Rating:
5.0

Everybody is very knowledgable and professional!

Sharon Lynch 
Rating:
5.0

Everything went well in a timely fashion. Rep’s were very friendly

Gary Hodges 
Rating:
5.0

Perfect transaction. Easy pick up and drop off

Jay Moore 
Rating:
5.0

The employees who waited on me were professional, and efficient.

Tom Fields 
Rating:
5.0

Customer did not leave a comment.

Arthur Mann 
Rating:
5.0

Customer did not leave a comment.

Jeff Kessler 
Rating:
5.0

Customer did not leave a comment.

ronald troxell 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY JAY 
Rating:
3.0

Terrible online interface with UHaul and moving company affiliate, Mindful Movers. Truck was fine and as expected. However, available times did not line up with Mindful Movers schedules. Movers repeatedly pushed back start time and given the hard return time from UHaul, no-showed for loading and unloading. Two almost 60 year old men left to load and unload a 3 bedroom apartment with stairs at both ends of the move. Worst move experience ever (I’ve moved 16 times in the last 40 years). The final nail was receiving a text message from UHaul 10 minutes after dropping off the truck that we could keep the truck up to an additional 24 hours at no extra charge (!). Much too little far too late.

Timothy Klassen 
Rating:
5.0

Customer did not leave a comment.

Kelly Stone 
Rating:
5.0

Customer did not leave a comment.

Michael Wiley 
Rating:
5.0

Customer did not leave a comment.

Keith Dixon 
Rating:
5.0

Customer did not leave a comment.

Mike Holmes 
Rating:
5.0

We were able to quickly drop off the trailer and the staff were friendly and efficient.

Brooke Morgan 
Rating:
5.0

Customer did not leave a comment.

Marilynn Martin 
Rating:
5.0

Customer did not leave a comment.

Jonathan Clement 
Rating:
5.0

Customer did not leave a comment.

Henry Martin 
Rating:
5.0

Staff was helpful and friendly, equipment worked as advertised.

Anthony Hopkins 
Rating:
3.0

The first truck we rented leaked rain water in the over the cab and got into our desk top. U-Haul may not cover for a replacement. They don’t provide coverage for water damages. And this may take a while that’s what the claim person told us.

Gerry Honeck 
Rating:
5.0

Jeane es extraordinaria

HECTOR CORDOVA 
Rating:
5.0

Customer did not leave a comment.

INDIGO EURIOSTE 
Rating:
5.0

Customer did not leave a comment.

akhil thatipamula 
Rating:
3.0

I’m in the middle about recommending the location, because when I tried calling to ask questions, they were answering and placing the call on hold over and over for at least 10 minutes before I’d call back. That is poor customer service, but when I returned it, they seemed to have a fine attitude. The problem I have is in the corporation. Trying to say I had to pay extra to extend and it would be charged. We didn’t get our rental u til a hour past the scheduled time, because of issues at pickup. That should be meant to grant long time, but uhaul refused to do anything to correct it, so I probably won’t choose uhaul ever again for all the hassles and BS about extra charges.

John Smith 
Rating:
3.0

The pickup location originally listed the vehicle as having a 3/8 tank of gas. It was 1/4 tank when I checked. I told a supervisor who inspected the truck and agreed it was 1/4 tank. He told me he would change the records. He did not. He was a 30-something black male. This issue resulted in me being charged at the drop-off location for gas. I do not appreciate needing to take my time to try and correct this problem

Robert Wilkins 
Rating:
4.0

Very busy location but was able to get trailer quickly. Great equipment too.

Paul Looney 
Rating:
4.0

They were a bit short staffed for a Saturday morning. I guess a couple employees didn't show up for work. The crew that was there hustled and made up for it, but it made it a bit stressful on everyone.

ALAN WATT 
Rating:
4.0

Customer did not leave a comment.

Kelley Farthing 
Rating:
3.0

My complaint is about the app check in. I loaded all info correctly was told where the truck was parked then to go to the side of the check in desk to retrieve key. I had to wait as there was one employee helping other people with contracts. She said I would have to wait. I waited 20 minutes. I asked why should I do the app check in if I am still in line and she said it’s because it’s done on the app and They don’t which truck has been assigned and will have to see which key it is. WHAT GOOD IS IT TO CHECK IN ON THE APP if I am waiting at the desk until everyone who is renting via the store in front of me gets helped first. DO NOT TRUST WHAT U-HAUL APP PROMISES. On the app it says no wait and easier.

Raina Warren 
Rating:
5.0

Customer did not leave a comment.

Jeff Jordan 
Rating:
5.0

Customer did not leave a comment.

James Redwine 
Rating:
5.0

Excelente, rapido, sencillo, la persona que me atendio muy servicial, paciente ya que no hablo el idioma logramos entendernos, muy contento gracias

Jose Sabino 
Rating:
4.0

Customer did not leave a comment.

Tom Bowler 
Rating:
5.0

Very fast in and out service!

Lamar Rains 
Rating:
5.0

Customer did not leave a comment.

Catherine Miller 
Rating:
4.0

Customer did not leave a comment.

Danielle Deutinger 
Rating:
5.0

Customer did not leave a comment.

Jay Chaudoin 
Rating:
5.0

Customer did not leave a comment.

alecks veillon 
Rating:
4.0

Customer did not leave a comment.

Brittany Houston 
Rating:
5.0

There was barely enough room to park the rental on the lot other than that no issues

Meshell Moore 
Rating:
5.0

Fast, efficient, and friendly. A great experience.

Richard Bonazzoli 
Rating:
5.0

Customer did not leave a comment.

INDIGO EURIOSTE 
Rating:
5.0

Very easy to use.

BOB BETZELBERGER 
Rating:
5.0

Customer did not leave a comment.

Clint Hammell 
Rating:
5.0

Customer did not leave a comment.

Ronald Franks 
Rating:
5.0

Customer did not leave a comment.

Matthew Wingfield 
Rating:
4.0

I had pickup reservation for 7AM on Friday. I had already checked in using the app and was eager to get started with my moving tasks. I was hoping to get through checkout and be on my way quickly. There was a nice lady that checked me out and I was happy with the service she provided; however, it seems she didn't have much help. In contrast, for my return on Saturday afternoon there was a lot of help and my return was very fast which allowed me to get back to unpacking. All-in-all the experience was very good. The trailer I rented was just what I needed and in great working order. My suggestion for an improved experience would be to plan for opening on time and have equipment ready the night before for people with 7AM pickups. Overall, I am very happy with my experience and I would not hesitate to use this Uhaul location again in the future.

William Upshaw 
Rating:
5.0

Customer did not leave a comment.

Herbert Svennevik 
Rating:
5.0

Customer did not leave a comment.

Andrew Bishop 
Rating:
5.0

Customer did not leave a comment.

Mark Morrison 
Rating:
3.0

The employee who helped us was very friendly ready to answer questions we asked yet he did not take the time to go over the layout of the truck or walk us through the check in. It was after we left that I noticed the text on my phone that encourage me to visually check out the truck. It would have been more helpful to have been notified to check my text and walk through the inspection with us.

Margie Davis 
Rating:
5.0

Customer did not leave a comment.

ki cheung 
Rating:
5.0

So far everything looks great

John Lien 
Rating:
5.0

Customer did not leave a comment.

Mike Janes 
Rating:
5.0

This location is always great!!

Robert Rodgers 
Rating:
5.0

NOTHING, pertaining to this recent experience. Extraordinary help in getting a car-hauler here at my location after a mechanical issue caused my reservation to be "MOVED" to another location that I wouldve had to go to on a FRIDAY in rush hour traffic. Calls were made, help was offered that I was not expecting....hoping for, but not expecting. JOHN was awwsome and took the time to remedy my snafu. When I picked up the car-hauler last friday afternoon IT WAS POURING RAIN. CARTER was out in it drenched as he had to crawl under the loaded hauler to attach the 2 safety chains. EXEMPLARY service! I will be back!

Sam Bowen 
Rating:
5.0

The app is a bit clunky but eventually figured out how to check in. Thanks

Marc Carter 
Rating:
5.0

Customer did not leave a comment.

Marco Convertino 
Rating:
4.0

I would definitely recommend the services of U-Haul if you’re checking in during business hours. I would not recommend the services if checking in after hours. The mobile app has a lot of issues.

Carrie Compton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Behrens  |  First Impressions 
Rating:
5.0

They are the BEST AT CUSTOMER SATISFACTION I WILL ALWAYS USE THAT LOCATION

Gloria Benson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oana Savastian  |  Overall Experience 
Rating:
5.0

Jon leads by example works hard and his employees work equally as hard. They all know their jobs and maintain the facility and fleet with attention to detail. I would recommend this facility to anyone. They go above and beyond helping customers. If you haven’t noticed these day it is almost impossible to find good customer service in any business and companies it’s lost art “customer service”.

WILLIAM COYNE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOE POULIOT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suresh Rajamanickam  |  Overall Experience 
Rating:
2.0

I am giving a bad rating because when I got there, they had no record of my reservation. They had to redo the whole thing even though I showed them my confirmation. That was very time-consuming. Plus, I’m being charged for the next month rent even though I moved out. So this has been worrisome.

patricia perrelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUNCAN DALEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassius Parsons  |  Overall Experience 
Rating:
1.0

Website is awful. Still unable to login for 2 months. Bad / unsatisfactory experiences constantly while connecting for service on the phone. Supporting (IT) systems is truly awful and no one laid any attention to it for years. This is a place to stay away from. Not at all happy.

NAGA RAJAN  |  First Impressions 
Rating:
1.0

Also worked here. If I could sue I would. They are the worst imaginable and I tell everyone to move out of there. They did a lot of illegal behind the scene stuff.

Ryder Eady  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikia Leonard  |  Overall Experience 
Rating:
5.0

So easy and convenient, will definitely recommend

Wynn Staten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Byers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BROWNLEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Sweeney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY BARNHILL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nathan Hager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel Nuckols  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary Word  |  Overall Experience 
Rating:
1.0

Well I moved out on 7/21 not 8/21. And my unit was flooded and destroyed a lot of my personal belongings. I had no way to be compensated for the damage. Which should be the responsibility of the facility since the unit was damaged.

Heather Ryan  |  Overall Experience 
Rating:
5.0

Found to have a screw in vehicle’s rear tire after loading trailer and driving down the road. Returned to Mallory U-haul. They were very helpful and prompt in helping me remove trailer to allow my tire to be fixed and then upon return reattached everything. Tough complication was handled very well especially given that it was high 90 degrees and miserable outside.

Richard Muench  |  Overall Experience 
Rating:
5.0

Excellent facility and staff

Richard Humphries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Casteal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wanda Johnson  |  Overall Experience 
Rating:
5.0

Jon and most especially Jeanne were awesome. Especially since it was almost 100 degrees outside and they were still pleasant. I appreciate that kind of customer service.

Spencer Noble  |  First Impressions 
Rating:
5.0

Safe and secure location, will use again!

Johnny Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Norris Monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Casteal  |  First Impressions 
Rating:
5.0

Just what we needed. Staff was amazing!

Harry Adams  |  Overall Experience 
Rating:
5.0

This is the friendliest staffed and they’re on top of their game was for the storage and the U-Haul rental the best customer service I’ve experienced in several years since the decline of customer service in America role models

WILLIAM COYNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakesha ray  |  Overall Experience 
Rating:
5.0

Patient, kind and friendly. Thank you

Daniel Cody  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle GILLESPIE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie Watkins  |  Overall Experience 
Rating:
3.0

Everything was a mix up unit was not saved under my name and it seems like everyone had the same complaints

MICHEL FERRERA FERNANDEZ  |  Overall Experience 
Rating:
5.0

Nice customer service support.

Laurie Shackleford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SIMONIAN  |  Online Move In 
Rating:
5.0

Thank you Jeannie!

Brent King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn McGill  |  First Impressions 
Rating:
5.0

Staff was very helpful and very friendly I would use the facility and the truck rental again as the need arises.

Johnny Wright  |  Overall Experience 
Rating:
5.0

Jeanne, Jon, and the other staff member did an excellent job providing their service. They were clear and helpful and everything was prompt and on time when they said it would be. Other locations of Uhaul were not managed as well as this one and I would highly recommend the Brentwood location to anyone as they really know what they are doing and can answer any question you might have. I'm very happy and satisfied with the staff there. Regards, K. W. Murphy

Kevin Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER HALEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Esposito  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kelly cooley  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ryan Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Phelps  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johanna Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMERON STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUNCAN DALEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

isaiah smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Waller   |  First Impressions 
Rating:
5.0

It’s nice to have all those necessary dollies and stuff I appreciate it. Thank you.

Bunyodbek Bobobekov  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vlad Zhushma  |  Overall Experience 
Rating:
5.0

All staff were very kind & helpful! Appreciated the excellent customer service. God bless all of you!

Retha Bruce  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alfred MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine summers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Spottek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Johnson  |  Overall Experience 
Rating:
5.0

Have moved and lived in five states and can say without any hesitation, this facility is the best. Always helpful and responsive. Very pleased and can't be any better than this!

MICHAEL CALDWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Johnson  |  First Impressions 
Rating:
4.0

Move in date was Friday, Dec 16th. I came in to check in at desk and told girl my ex was coming to pick up truck so I didn't hav to drive. I also switched my storage unit from a 10x10 to a 10x15 with her. When ex got there, she told him a unit that was a 10x10 unit, not the correct one, the 10x15 that was just changed. All the stuff was cramped in storage causing some damages. He had ask for a bigger unit, she said there was not any. Sorry, she did not pay attention to what she changed. It was busy but still should have been doe correct. Free 1st month with truck rental and would hope a 2nd month as well based on this incident. Johanna Thompson

Johanna Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janie GARBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naicia Miner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA QUICK  |  First Impressions 
Rating:
4.0

Good job! Nicely managed facility. Good experience.

Theodore Perry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Henninger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT FINN  |  Overall Experience 
Rating:
2.0

Someone designed this huge facility with only ONE elevator, which often breaks down. Staff is slow to get repairs done. I was even told one time to use the stairs when I was loading my 3rd floor unit. Unbelievable! The dock is frequently full of UHaul equipment being parked there simply for lack of room in the lot. An inaccessible loading dock is unacceptable considering the money I paid you. The new manager has business cards that say “text me” and I’ll help, but he rarely answers calls, texts or emails.

James Weinberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajan Chayanam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tate Hawkersmith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Requitta Bone  |  First Impressions 
Rating:
4.0

Not enough staff or work not deligated to right people. I had 1 lick and had been in line for maybe 20 min. Bout the time it’s my turn and remember have one lock.the gentleman didn’t say be with in min. Just walked outside maybe 5-8 min. To finally check out everything else was great.

ROBERT GODDARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SLOAN MARTIN  |  Overall Experience 
Rating:
5.0

Greatest uhaul operation anywhere. Manager Jon is fantastic.

wilder embry  |  Overall Experience 
Rating:
3.0

The lady who helped me was so good! However I did wait over an HOUR in line with about 6 people in front of me! The poor girl was running everything herself! She would check people in and run and get a truck and come back. There was 1 other employee that was around but he didn’t take any costumers. He just sat down and came and left over and over.

KARI SHARP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert Hennessy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

specialty forces  |  Overall Experience 
Rating:
4.0

The manager John was excellent and helpful and courteous as well as his entire team and staff. We rented there for more than a year we had two storage units and they were top notch professionals. They were always courteous friendly helpful and even when we got our trucks John went to great lengths to make sure everything was right and our vehicles were available to be used and the individuals working were very knowledgeable and courteous and helpful. . I would recommend the Brentwood Yuhong Tennessee to anyone they are top notch and professional and helpful and courteous and friendly.

JERRY BENEDICT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Pirrello  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Walker  |  Overall Experience 
Rating:
5.0

Very busy U-Haul location however it is easy to use remote access features. Storage is clean and well lit, I always felt safe.

Amy Zarbock  |  Overall Experience 
Rating:
2.0

I had reserved indoor storage, they gave me an outdoor storage. Told me it was a website issue. They charged me same for an outdoor storage as well.

Bhushan Sontakke  |  Overall Experience 
Rating:
5.0

All around a very nice experience!

Jonathan Tree  |  First Impressions 
Rating:
4.0

Your office needs more workers. This location is busy and has been a one man show at times. I waited in line for over an hour one morning because there was again one person checking others in and out ABD pulling the trucks up and attaching hitches while we all waited. UHAUL needs to get some help in there

Leah Handley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN HAWKINS  |  Overall Experience 
Rating:
3.0

NA

anna sapp  |  First Impressions 
Rating:
5.0

I relocated to TN and need to store my household items until my new house was ready. Friendly staff and very accommodating.

Beverly Phelps  |  First Impressions 
Rating:
3.0

I would like to have rated it much higher for services but the faculty had a lot of rat dropping I swept up so I have had to open all boxes outside for fear of them in the house also had a lizard we found same results!! Where my unit were was very hot! I was paying all these months for environmentally secure units and it obviously was not!

Christine Dunets  |  Overall Experience 
Rating:
5.0

Far over and beyond service and courtesy.

wilder embry  |  First Impressions 
Rating:
5.0

Consider lighting in the units themselves.

Joao Tavares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN CASEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lora Mimms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanelle Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Hughes  |  Overall Experience 
Rating:
5.0

Brentwood TN - Great UHaul staff, kind, very helpful, great experience on rental and storage . Thank you guys.

Lorraine Schatzlein  |  First Impressions 
Rating:
5.0

Jon and his staff consistently deliver great customer service. During the COVID epidemic, change has been the only constant. Jon really helps when things don't go quite as planned. Best storage and moving company in Nashville...in my opinion!

Michael Caldwell  |  Overall Experience 
Rating:
3.0

You didn’t explain how to activate my access code.

Paul Burris  |  Online Move In 
Rating:
5.0

We had some issues with the movers not getting everything in the storage units and the staff was wonderful to let us know. The staff always let me know if we had an issue which was great because we could get it taken care of.

Elizabeth Kimsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila GRAHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzan Hindman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leah Handley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Crocetta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Lorenzen  |  First Impressions 
Rating:
5.0

The staff was incredibly friendly and attentive even though it was a very humid 4th of July. They went above and beyond in every way. Thank you!

Dean Grillo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT MARRACCINI  |  Overall Experience 
Rating:
5.0

Jon the manager was extremely helpful and process was very easy

George Bruce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Golden  |  Overall Experience 
Rating:
5.0

I'm very pleased I chose THIS Uhaul Storage. The truck & Storage package made this move an easy choice.

KARLA RICHISON  |  First Impressions 
Rating:
5.0

I used U-Haul storage at Mallory Lane for 7 years and have absolutely no complaints! Highly recommend them.

Monica Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Ohlenbusch  |  First Impressions 
Rating:
5.0

Great facility and great service

Chris Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael mcguffey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Dickenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yin MERICLE  |  First Impressions 
Rating:
5.0

Only issue is very tight space. We had to rent a truck from Uhaul to transfer to our trailer offsite. This was double work fore us and mire costly.

Gregg Wiens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Hissong  |  First Impressions 
Rating:
3.0

I was told my unit could fit the contents of a 1200sqft apartment, my apartment was only 760sqft and I couldn’t fit a lot of my stuff in and had to stack things up to the ceiling. Everything was great other than the misrepresentation.

Emily Heggan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIVA PRASAD KONTHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Sadler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Hughes  |  First Impressions 
Rating:
2.0

The unit was filled with rat poop. Whether or not you sweep out the other units before people see, you have a rat infestation, and that’s disgusting. Throwing poison in there doesn’t change the fact I had to worry about all of my stuff getting ruined by rats or their bacteria. The staff is great. The facility is not.

AUSTIN JAHNER  |  Overall Experience 
Rating:
5.0

Thank you for providing a secure place for our treasures!

leslie newman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barton Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Shumate  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alexandra Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob Valdez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Blackstone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leonard williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffani Skinner  |  Overall Experience 
Rating:
5.0

This U-Haul facility is outstanding! By far the best I've seen or used.

colleen clement  |  Overall Experience 
Rating:
4.0

It is difficult to find a parking spot and there were trailers located in every available spot. I hope the parking issue is short lived.

DAVID CASSILLY  |  First Impressions 
Rating:
4.0

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve Ray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Powell  |  Overall Experience 
Rating:
5.0

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

LEE SARTORE  |  First Impressions 
Rating:
2.0

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART WEINBERG  |  Overall Experience 
Rating:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer rodriguez  |  First Impressions 
Rating:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA BUTLER  |  Overall Experience 
Rating:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen clement  |  First Impressions 
Rating:
5.0

I’ve always had good experiences here. The staff is hard working and helpful

Andrew Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Matteson  |  First Impressions 
Rating:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leonard williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon McKay  |  First Impressions 
Rating:
5.0

Staff is very nice and helpful

JAMES PAVLIK  |  Overall Experience 
Rating:
5.0

All staff are polite, personable and professional. They’re extremely helpful no matter the task at hand. I made a “major” error and rather make a big deal out of the situation, it was handle in the most “customer friendly” approach, knowing I was completely embarrassed. I’ve been in several times since and am not the least bit uncomfortable.

Alicia Hawkins  |  First Impressions 
Rating:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Zach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Emerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Russell  |  Overall Experience 
Rating:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA BUTLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Alice Wasden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Benton  |  Overall Experience 
Rating:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane Uher  |  Overall Experience 
Rating:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David Barnum  |  First Impressions 
Rating:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE AILES  |  Overall Experience 
Rating:
5.0

EVERYONE was FANTASTIC!!!!!

Diane Uher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE KIEP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto Barron Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Jorgensen  |  Overall Experience 
Rating:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela Begue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy Flagg  |  Overall Experience 
Rating:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL TESTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY KLIPPENSTEIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Koester  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff!

Darci Palm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mcguffey  |  Overall Experience 
Rating:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. Thanks!

ray roth  |  Overall Experience 
Rating:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don’t Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN KOWALSKI  |  Overall Experience 
Rating:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace Sanders  |  Overall Experience 
Rating:
5.0

Very nice storage and trucks too!

ray roth  |  First Impressions 
Rating:
5.0

I have been there for years. Really a good facility.

REAC LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS KEARNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Perry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ZACH PARKER  |  Overall Experience 
Rating:
4.0

No issues....nice storage facility.

Robert Stewart  |  First Impressions 
Rating:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK MCGUINESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Perry  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

daniel young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT COE JORGENSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Massaro  |  Overall Experience 
Rating:
5.0

Service was amazing!

Alberto Barron Ortega  |  First Impressions 
Rating:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY ROOS  |  First Impressions 
Rating:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom Sanders  |  First Impressions 
Rating:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair Lazreq  |  First Impressions 
Rating:
5.0

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Kearns  |  Overall Experience 
Rating:
3.0

The facility closed due to snow

Chris Peterson  |  First Impressions 
Rating:
5.0

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA GRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Yacyshyn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassius Parsons  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Murray  |  Overall Experience 
Rating:
5.0

Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.

Cassandra Corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john glover  |  Overall Experience 
Rating:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn’t be happier with the location and the service that received. Great location! Great Team!

VALERIE AILES  |  First Impressions 
Rating:
5.0

Amazing

michael quezada  |  First Impressions 
Rating:
4.0

I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

brentwood pest control  |  Overall Experience 
Rating:
5.0

This place is amazing!!! After 23hrs on the road we were greeted by the staff who’s professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun Welden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john cirone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony martin  |  First Impressions 
Rating:
5.0

Great place - thanks!

Mat Delabarre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY SHUSTER  |  Overall Experience 
Rating:
5.0

I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn’t think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanks

daniel dougherty  |  First Impressions 
Rating:
5.0

Great, helpful, friendly team. Attended to me quickly.

Cassandra Corbett  |  First Impressions 
Rating:
2.0

The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.

Kasey Carter  |  Overall Experience 
Rating:
5.0

I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!

Julie Chukas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCES HAWLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Culin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID LOCKHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie cassell  |  Overall Experience 
Rating:
5.0

The staff here was very friendly, professiona, and helpful!

Geneva Willis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Cain  |  Overall Experience 
Rating:
5.0

Excellent customer service!!

Kristine Jenkins  |  First Impressions 
Rating:
5.0

Jonathan was extremely helpful!

Courtney Schatz  |  First Impressions 
Rating:
4.0

The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.

Julie Chukas  |  First Impressions 
Rating:
5.0

When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.

Veronica Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Magen Dugan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy hicks  |  Overall Experience 
Rating:
5.0

This Uhaul storage location is excellent, We have had a great experience.

Michele Bender  |  Online Move In 
Rating:
5.0

Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.

Mark Ainslie  |  Overall Experience 
Rating:
4.0

My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.

Omar Hamada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Ainslie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL MONTALVO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Magen Dugan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcy Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon-Michael German  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon-Michael German  |  Overall Experience 
Rating:
3.0

Store is always understaffed waited over one hour to be helped- 12 customers in line only two people working

Gary Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deokyeong Choe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Vazquez  |  Overall Experience 
Rating:
5.0

Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.

JOHN DUDNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxwell Silliman  |  First Impressions 
Rating:
5.0

good experience

John Rowley  |  Overall Experience 
Rating:
5.0

Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Steve Ray  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Zuras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY BANKER  |  Overall Experience 
Rating:
2.0

Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.

Kenneth Oconnor  |  First Impressions 
Rating:
5.0

The guys were very helpful and made sure I got exactly what I needed.

jonathan white  |  First Impressions 
Rating:
5.0

The staff was professional and helpful. Moving out went quickly!

Fran Kirkpatrick  |  Overall Experience 
Rating:
5.0

I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!

John Dufur  |  Overall Experience 
Rating:
5.0

The staff at this location are fantastic. Their consistently great service is really appreciated.

Craig Margolius  |  Overall Experience 
Rating:
5.0

Staff and organization very responsive to the individual needs of the customer.

Lily Mettler  |  Overall Experience 
Rating:
5.0

Staff are the best

Wesley Mason  |  Overall Experience 
Rating:
5.0

Staff friendly, accommodating and very easy to work with. Great facility!

Chris Ruthenbeck  |  Overall Experience 
Rating:
2.0

I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

rob eidson  |  First Impressions 
Rating:
5.0

Very clean and well maintained.

John Arthur Meek  |  Overall Experience 
Rating:
5.0

Nice facility

John Arthur Meek  |  First Impressions 
Rating:
5.0

I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.

James Labrecque  |  Overall Experience 
Rating:
3.0

Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.

Narsing Vatnala  |  Overall Experience 
Rating:
5.0

Excellent facoility and staff .

Esther Chambers  |  Overall Experience 
Rating:
5.0

Everyone at this facility was very helpful, and friendly . Very good experience.

Andy Liakopoulos  |  First Impressions 
Rating:
5.0

Worked with me and helped me through the entire process.

Leland English  |  First Impressions 
Rating:
5.0

Excellent service, friendly and helpful staff.

Roberta knab  |  Overall Experience 
Rating:
5.0

It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.

ROBERT WHORTON  |  Overall Experience 
Rating:
5.0

Very accommodating!

Peter Krafft  |  First Impressions 
Rating:
5.0

The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

Brent Lare  |  First Impressions 
Rating:
5.0

I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveni

quore systems  |  Overall Experience 
Rating:
4.0

ALLpersonnell were very good

kevin wolter  |  First Impressions 
Rating:
4.0

So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!

Sandra Johnson  |  Overall Experience 
Rating:
5.0

Thank you for your customer service

Cecilia Melo-Romie  |  First Impressions 
Rating:
5.0

Great staff. Very kind and very helpful!

brandon scopin  |  First Impressions 
Rating:
5.0

Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gas

David Cunningham  |  First Impressions 
Rating:
5.0

Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

gary buckles  |  First Impressions 
Rating:
4.0

Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of carts

sherry armistead  |  First Impressions 
Rating:
5.0

.

Emily Chalut  |  First Impressions 
Rating:
5.0

No problems John was very helpful

lisa Fowler  |  First Impressions 
Rating:
4.0

24-hour access computer system was down when I first tried to use it.

PETER MURPHY  |  Overall Experience 
Rating:
5.0

Great experience!

tiffany arnold  |  Overall Experience 
Rating:
5.0

Great service. Thanks

ralph stevens  |  Overall Experience 
Rating:
5.0

Great staff & very clean & modern facility.

Alexander Collins  |  First Impressions 
Rating:
5.0

John helped me and he was great

CHRISTINE COZZOLINO  |  Overall Experience 
Rating:
5.0

The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.

Keegan gillespie  |  Overall Experience 
Rating:
4.0

...

Terry Sereff  |  Overall Experience 
Rating:
5.0

Great people to work with!

Paulette Miller  |  Overall Experience 
Rating:
5.0

Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!

MICHAEL CALDWELL  |  First Impressions 
Rating:
1.0

After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?

Stuart Weise  |  Overall Experience 
Rating:
5.0

I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!

tiffany arnold  |  Reservation 
Rating:
5.0

Staff was very professional and helpful from start to finish the entire time I was doing business with them.

Jeffery Shields  |  Overall Experience 
Rating:
5.0

Every one excellent!

Paulette Miller  |  First Impressions 
Rating:
5.0

Everyone very friendly and helpful.

Gary Miller  |  Overall Experience 
Rating:
5.0

Brandon was very helpful and went above and beyond !!! Great store and experience

JOEL LIVINGOOD  |  Overall Experience 
Rating:
5.0

2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%

Vicki Taylor  |  Overall Experience 
Rating:
5.0

We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.

LAWRENCE MCMURTRY  |  Reservation 
Rating:
5.0

This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.

Jessica Horst  |  Overall Experience 
Rating:
5.0

One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.

jerry pearson  |  Overall Experience 
Rating:
5.0

However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myers

scott myers  |  Overall Experience 
Rating:
5.0

The people were friendly and helpful

elizabeth dunnavant  |  Overall Experience 
Rating:
4.0

Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.

Sandra Johnson  |  Reservation 
Rating:
5.0

Amazingly convenient process... clean unit and easy load in. Super!

Luke Amelang  |  Reservation 
Rating:
5.0

Very helpful staff. Easy access to storage area.

jerry pearson  |  Reservation 
Rating:
5.0

My rep was awesome!!

Vickie Jennings  |  Reservation 
Rating:
2.0

I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.

ENOCH HARTMAN  |  Overall Experience 
Rating:
5.0

Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better place

Tiffany Norris  |  Reservation 
Rating:
1.0

Cannot get in or out of storage parking. Too many trucks and trailers taking up space. Need to balance truck inventory vs access to parking

LYLE STRONG  |  Overall Experience 
Rating:
1.0

We moved out of this unit on June 16, stopped by the office and were told we were good to go. It took 2 phone calls to customer service and another in-person visit to get the contract closed.

Jerry Colvin  |  Overall Experience 
Rating:
4.0

This is a busy location. The staff is friendly and helpful. Hardworking, dealing with people who are moving can be difficult. They do their best.

sally greenwell  |  Overall Experience 
Rating:
5.0

Great experience

David Langley  |  Overall Experience 
Rating:
1.0

We left due to frequent, continuous price increases,

JOHN MOREHEAD  |  Overall Experience 
Rating:
5.0

Everything was great

Marie Alvarez  |  Overall Experience 
Rating:
4.0

Thank you.

Alexandra Linder  |  Overall Experience 
Rating:
5.0

Thanks for everything.

WILLIAM FANTINI  |  Overall Experience 
Rating:
4.0

Only issue was the facility was so overcrowded it was difficult to get into our initial unit due to trucks/trailers being parked in front of our entry door.

William Jones  |  Overall Experience 
Rating:
5.0

The only thing that I disliked was that the facility closed at 7. It would be helpful if it was open until 9pm. I understand if personel is required, that it be 7pm. Great customer service

charity urrutia  |  Overall Experience 
Rating:
3.0

Unit lock was drilled off with no explanation and I had to purchase a replacement. As I live in another state (18 hours away,) I was unable to investigate why my lock was off. CONCERNING!

KELLY SCHNAUBER  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top