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Quinnette FCustomer Reviews for U-Haul Moving & Storage of Conyers
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the register are very nice and informative. The staff outside are always helpful and courteous.
Dean MEverything was great
TERRIA PI’ve asked for a breakdown of fees yesterday morning because I’m being charged the exact amount I paid when I picked the vehicle up and no response. This is the second time it’s happened as well, no response. I won’t be using uhual anymore due to this continuing discrepancy
Delaney RGreat experience, all went well. Thank you for your service.
donna bEverything is 👍
terria pCustomer service from the people outside helping with trucks and trailers the people on the inside are always very nice and fun to talk to as soon as u get outside with the outside staff it’s ridiculous on there phone barley speak to u barley help
Bashira SSome of the customer service is not friendly and there is no trash cans to throw away broken objects obtained while moving and it’s always a long wait even if you do everything mobile you still have to wait in line to get keys and that’s defeat the purpose of doing everything mobile
JESSICA V | Overall ExperienceBusy long wait in lines but otherwise ok
Jessica VNothing! Yall did great!
Tommy DDrop-off was super easyl I parked the truck and was headed to the office when one of the employees who was checking out another truck said to just leave the key on the seat with the 24/7 lock and he'd check it in for me. I did just that and a short time later, received a confirmation e-mail and the check-in was complete.
Calixto FI returned the vehicle with more fuel than what I got in it and was not credited not even a penny for it
Michael Cjust keep doing what been doing and every customer should be happy! Thank you much.
Tommie FHave more people on staff in the mornings. I rented a motorcycle twice within 3 days and both times there was only one person. The first week of the month is the worse time to understaffed. However, Bianca was excellent. She was running two different registers and taking calls. Even though there was bout 5 people in line She was amazing and extremely nice both times. She made the experience better but she needs help.
Alsommo LThere was no sun visor or horn on the 26 foot (huge) truck I rented. After driving to two other locations that did not have the truck I’d reserved, I’d wasted a bunch of time and had to postpone my move for the following day (which then I had to pay uhaul for) then was told I needed to return my truck back to the same location which is VERY far, even though my original reservation was supposed to allow me to drop off in the town I now live in. After my last experience with uhaul (the truck broke down and had to be towed) that I never got a refund for.. and is the reason I had to re-rent a truck- I will absolutely NEVER use uhaul again and will NEVER recommend for anyone else. My moving experience was absolutely horrifying
KAIRA BChristina went far and beyond her role as a customer service person. Got me a inclosed trailer, set up my drop off location to Missouri. Super sweet!
CHRISTINE BWould have been nice to have more than one cashier on duty. Other than that it was nice.
John PIn and out in minutes. Friendly helpfull staff member.
John SWas able to drop off quickly!
Steve AUse APP to return after facility was closed and it did not offer a return option. Had to call customer service twice, before someone provided the website for returns.
Esteban TN/A
james mThe drop off process took about two minutes. It was very easy.
Thomas CInstall where a individual could charge up cell phone, no outlets for that, other than that good service.
frederick WStaff very friendly and helpful. Respond quickly with minor issues I had and operated with extreme professionalism. Positive attitudes as well
dwayne fSeveral issues with our reservation, but the truck we got was fine. Staff was nice as well.
Joshua WEveryone there was professional in their work, their was a small wait to get waited on but other than that it's good customer service...
anthony w5 Star Rating. First of all, the customer service representatives at the desk were very professional. The tech (Brian) provided excellent customer service. He said the install would take about 2 hours and escorted me to the breakroom area to wait because I had no transportation. Upon completion of the install, he answered all of the questions I had and said that if there were any problems, concerns and/or questions, to please feel free to call. Overall, it was an excellent customer service experience and I'd be happy to recommend your location to all of my friends.
FREDIA SOne tire going flat on the first equipment; changed to a second with no issues. 20' truck had candy wrappers and something sticky in cup holder; blankets were not in the cargo as indicated by agent
Susan HMake sure the trucks are being serviced. My Uhaul acted like it didn't want to crank up most of the time. Also the seat belt light sound to let you know you don't have on a seat belt kept going off and we had the seat belts on. Other than that is was a great experience.
Chiquita PAmazing guys! Really friendly and helpful!
Reigna JThe truck was not available. Had to go to another location
Marcia CNo fuel in truck to start with, customer service was not helpful at all.
Shakara RIn order to improve, the associates should check each truck as they arrive. I returned my truck and the guy with dread locks didn’t check the truck. He just told me a receipt will be emailed. When I receive the email I see a $25 dollar charge and I KNOW for a FACT that I returned the truck worth the proper fuel according to my information. I am extremely frustrated and disappointed that they charged my card and I returned the truck at the proper gas levels.
Loriel LGreat customer service and overall good
DARRIN TAwesome service, fast & easy!
Herminio COne headlight out and missing window handle drivers side,
WHITNEY MI was dropping off a trailer and I was in and out in under 5 minutes!
Paul SJackie, the customer representative who checked me out made my whole day! She was well spoken, hilarious and has a pleasant voice. I can in dreading my last minute need for a truck but Jackie took care of it. Thanks again Jackie!
Joshua DI overfilled the tank to full instead of 3/4 Employees laughed and said "thank you" To my understanding if I brought the truck back with less than 3/4 tank I would be charged $4.09 a gallon. Seems unfair and disrespectful. The process of renting the truck was easy. A little concerned the employee took pictures of my id on her personal phone and took pictures of me with her personal phone. Seems off to me. Bringing the truck back no one come to me when I pulled up. The workers were visibly on their phones. I had to go in and have the lady get someone outside to help me. The same crew that laughed and said thank you for the gas
Trista PNa
Lakeva SCustomer service was amazing!!
Tiffany RThe lady who was there when I returned, the truck was rude very rude the young fellow who checked my truck and had to apologize for her being rude to me the young lady this morning, who was very nice the one who was there when she was rude?
Yolanda CDrop off was okay. No signage where to leave vehicle or where to park. Employee was polite.
LoraMarie CNothing everything is fine.
Gail PApp does not work for fast check out. Unable to pick to my truck no one to help me. Had to reschedule for another date. At Dogwood, long wait time and Truck needed service was unsafe to drive. Tire was flat and alignment was needed. not safe at all.
Tanya JI was charged for a cleaning fee and it was nothing left in the uhaul
antineska fFrom the moment I walked into the location, I was greeted & helped through & through. The young lady, whom I found out was also a veteran like me, had me and my party in great spirits. I appreciate her knowledge & understanding of the process, as well as, the different equipment needed for our move. Thank you again!!!
Ashia MSo far so good, especially considering the Bad luck I've had in the past with storage facilities!
Scott W | Online Move InEmployees need to better explain the policy and the instructions when renting a uhaul so they won’t be blind sided when returning it and having unwanted fees that could be avoided.
randy bGreat service, excellent inventory
Michal fwas given a truck that needed the tire system checked. The tire light was flashing and I didn’t know what to do. I took the truck back and just finished using my personal car.
chante JCould not enter unit after paying elevator did not work and door to 3rd floor was locked unable to move into storage
Kendra M | Overall ExperienceCustomer service was excellent.
Shirley rI technically got a truck on Saturday, December 22nd, moved out and returned the truck the same day. My only issue is with the insurance company for U-Haul. On October 18th while loading some items into my vehicle that I got from my storage, I tripped over a speed bump. The effect was so hard that a tremendous knot appeared on my forehead and black circles appeared around my eyes. I was transported to the hospital by ambulance. Fortunately no concussion. Injured my knee more than I realized. Even though the incident was my fault, I still should have been given some consideration (like free storage for a month, etc.) particularly since I sent pictures to them showing my injuries. I want to thank those who were on the scene to assist with putting my items in my vehicle, securing them until my next of kin came and particularly for the employee who was rubbing my back while I was face down and praying for me. Thank you.
Barbara J | Overall ExperienceThe front desk associate assisted with a bigger unit as the one I initially reserved was too small. She was very helpful and nice.
Keyana T | Overall ExperienceI God roaches from this place
ericka m | Overall ExperienceWonderful....had storage since 2017 and absolutely no problems. Belongings were well kept and Uhaul location was always available, professional, and friendly. A wonderful and safe experience....no worries at all for 6 years!! Thank you Georgia (Conyers location).
TARA J | Overall ExperienceThere were rats in my unit
Krystle L | Overall ExperienceI did not like the price hike from $114 to $132 within 2yrs. Of rental. Also, upon my close out on Saturday morning at 10:00 one of the ladies ( with longer hair) sat, ate, & had myself & other customers waiting, seemed bothered that she had to walk me to my until to remove a lock & prior, she asked another male employee to assist me ( he had long hair dreads), he didn't want to assist. VERY BAD CUSTOMER SERVICE. However, overall, I appreciate the safe & clean unit that I rented & the facility securing my lock when I had not.
Angela D | Overall ExperienceMy first time EVER using u-Haul storage & I can say it was the worst experience ever. Myself and a friend had to walk all of my furniture up THREE flights of stairs, because the elevator was out of service. I broke several of my personal items & even got hurt a few times. It was horrific! If I would have known prior to renting the storage unit, I would have never chosen this location. I was very unsatisfied. I spent almost $200 to rent the unit and couldn’t even use the main thing to get my furniture to the unit. The only units that were available at the time was on the third floor. I would not recommend to anyone else.
latavia a | First ImpressionsStaff are always friendly and helpful. Great customer service!
LINTONIA S | First ImpressionsTrusted and approved everyone always had my back there and jumped to assist great customer service thanks again will reuse in future 👍
Taurus T | Overall ExperienceI was very pleased with the service A1
Delroy B | Overall ExperienceOverall I will say it was not a total bad experience. My only complaint was there was a bug issue and the smell of insect spray often. I found dead bugs in my storage and that was annoying but thank God my furniture was not affected!
edward P | Overall ExperienceI really appreciate everyone patience with me due to any issues I had. GREAT JOB to everyone 🙌🏾
Brandon S | Overall ExperienceI was charged for insurance which I did not request. I let that be known and it was removed from my account without hesitation. I didn't appreciate that, otherwise my experience was very positive.
RENEE A | Overall ExperienceI did recommend this faculty to several customers.
Marylynn H | Overall ExperienceGreat customer service - thank you!
WENDELL D | Overall ExperienceThe manager placed a time restriction on my access because they accused me of living IN my unit. I was offended by this allegation.
CHRISTOPHER B | Overall ExperienceI love the staff They were very kind and very professional And I love their attitude
BARBARA B | Overall ExperienceWish you had 24 hour access.
LISA M | First ImpressionsHowever, The price of the units should be lower. Very expensive.
DEBORAH H | Overall ExperienceThis is an amazing storage facility and I was extremely impressed with the cleanliness. Especially the bathroom.
Jeffery G | Overall ExperienceNice people work there
DELLA H | First ImpressionsThe location is so convenient that there are so little units to rent out. Looking for a climate control unit size 10×15 unit for the month of April.
Germaine C | First ImpressionsI moved out on 3/13/2023. I called customer service and notified them. They documented in their system notes.
Cedric H | Overall ExperienceMy unit was affected by water. No one called until 2 weeks later to explain. I couldn’t get into the unit for 2 months because they “misplaced the keys”. After finally moving out I noticed some things were ruined due to their staff not properly checking after the water damage. This facility is poorly managed and I regret my decision of storing my things here. Management is awful and inconsiderate. There could be so much more to type but I will leave that for the Google review I will be leaving.
Consuela M | Overall ExperienceThe staff was very friendly, professional, helpful, and knowledgeable.
katheleen m | Overall ExperienceGreat staff
Katrina H | First ImpressionsVery kind staff. Everyone did everything they could to assist me.
Beverly G | First Impressionsmanager phone number that is for after store hours does not work and was locked out of my unit for 2 weeks because no one would contact me
SHANNON G | Overall ExperienceQuick and very helpful
Monica D | First ImpressionsThey need to do better with the spraying for ants and roaches. I say they are to expensive because it is not climate controlled.
Dorothy T | Overall ExperienceThis is a great place in Conyers,ga . I thank U -Haul for helping me .
Herman F | First ImpressionsNo light in the unit. Very hard to see inside the unit. 10:OO pm is too early to close up.
DEBORAH H | Overall ExperienceCard access was not immediately active. However, the experience was great!
Barron S | First ImpressionsEven though the facility was well maintained you could never get intouch with the facility via phone. Had storage for over 2 years and not able to contact the facility before my things were auctioned off very sentimental objects bady pictures kids sports and school accomplishments ect. Not very empathic when it comes to peoples possessions that cant be replaced. Kids were distraught.
Velteena T | Overall ExperienceAwesome service and associates
BYRON M | Overall ExperienceVery Professional
MELANIE H | Overall ExperienceI am glad that they work with people in various situations however I do believe that if it's climate control it needs to stay climate control it was a little bit hot which created an order but overall it was clean
Elizabeth B | First ImpressionsThe kanye's Georgia U-haul facilities What's so rude And the manager was no better Then her employees are called 4 time 2 report her In her staff they just sit around When you ask some questions about the elevator when it would be back in service So you can get your stuff out of storage space I was on the 2nd floor and I ask when can you fix the elevator because I needed to be back in South Carolina They told me on Tuesday remind you it was Friday They need to get better customer service and also a manager she needs to go. I had to carry my stuff down 2 flight upstairs They do not care I went to the desk 2 times still no answer So no I wouldn't recommend you out to nobody.
Sarah J | Overall Experiencevery professional
MELANIE H | First ImpressionsDarren or whatever his name was very nasty and unprofessional. I will never use the Conyers location again.
Tameika M | Overall ExperienceI had no issues with my unit.
DEBRA J | Overall ExperienceThis facility was perfect! I rented my truck there and also rented my storage space here! The staff was friendly and accommodating! Thank you for awesome service!
Ora G | Overall ExperienceSomeone used my information to rent a truck that they kept for several days.Theperson at U-Haul who informed me was very kind.I wasn't held responsible for what happened and I wasn't charged.Everyeffort was made to put me at ease and to sympathize with what happened to me.I am very grateful.Uhaul is fair and professional.
gwendolyn f | First ImpressionsPros (in no particular order) * CLEAN PLEASANT bathrooms * flat bed dollies * a place to donate/retrieve donated items * ability to make payments over the phone 24/7 (I prefer this over having a card on file--also a payment option) * friendly helpful staff * I found out that for a reasonable fee I could hire people to load and deliver the contents of my storage unit Cons (in no particular order) * sometimes the wait time in the office was long...but I chalked that up to the staff working carefully with customers * the dumpsters could have been closer and more plentiful; they always seemed to be filled to the brim *sometimes parking was tight
terri b | Overall ExperienceAmazing service!
Marques D | First ImpressionsI love doing business with U-Haul of Conyers and I hope I can do business again with them real soon they helped me in the time of need in the short period of time I had and I say thank you to all the staff who were nice to help me out
Wallis O | Overall ExperienceI lost all my things in a massive flood at Uhaul a few days after I got storage, I was told I didn’t have insurance, ok I will take that, but I asked when did the flood happen, I was told Dec 30. 2021 they called me a week later on the january 5, after 7 days I could physically see any water damage, so I paid $124 for 7 months on a storage that I lost everything, U-Haul knew my things were 2ft under water, they even took things out and put it back damaged, the manager George was terrible his assistant was terrible customer service is horrible , so I paid for months thinking my things were still good lost 3Tv’s speakers 6 expensive mirrors that was destroyed, I can deal with not gaving insurance but to pay on a unit for 7 months total lost ti a flood is terrible a Double loss due to U-Haul staff no being honest about flood
CARLON W | Overall ExperienceThe entire staff was so professional and kind. They are truly respectful to their customers. They were so busy on Saturday and they made sure that all their customers were taken care of and satisfied to the best of their abilities. Thank the uhaul staff for making a difficult time for me and my family an easy transition. Ms. Valarie Foster.
Valarie F | First ImpressionsStaff is always friendly and helpful.
Chavante R | First ImpressionsMy experience was great but I was not aware that you close so earlier with me trying to unload the truck and load the storage I did not realize that place close so I could turn in the truck,but thankfully a customer was there and she told Mr about the Dropbox for the keys. By me not being from here I had no idea what to do...but all and all it was a good experience for my first time doing this..thank you for all your help
Melissa S | First ImpressionsTHERE WAS A HICCUP WHEN I ORIGINALLY REQUESTED A VAN AND STORAGE - BUT I NO LONGER SEE EMPLOYEE WHO MADE ME DO RUN AROUNDS FOR NO REASON - RESERVED A VAN, WENT AND LOCATION WAS CLOSED JUS RETURNED A VAN WHEN I DID NOT NEED TO RETURN TO HAVE NO TRUCKS AVAILABLE WHEN I COULD HAVE JUST KEPT THE VAN I HAD.
Shanese P | Overall ExperienceI was not able to access the storage unit .
Alexus S | First ImpressionsThe staff was great, the were so friendly and I will definitely be back.
Marilyn M | Overall ExperienceVery good staff communication and accessories was available to use very convenient.
Steffenie M | Online Move InGreat People and very clean store.
Marcus K | First ImpressionsThe staff were very friendly, and helpful.
Chicquita M | Overall ExperienceCashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I’m just not about to type all of it.
rebecca s | First ImpressionsCan’t remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Thanks
rene b | First ImpressionsI’m quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband’s name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.
bernice P | Overall ExperienceNone!
Letizica G | First ImpressionsI reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed
Akin D | First ImpressionsGreat service over the ten years.
EDWINA P | Overall ExperienceWas not successful in receiving an adjustment for my rental.
Amanda h | First ImpressionsFriendly & efficient during this stressful time
CHERRIE M | Overall ExperienceI did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space
bruce d | First ImpressionsNo
JENNIFER J | First ImpressionsMi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.
FERNANDO J | Overall ExperienceRoaches were in my unit.
Tanysheyia P | Overall ExperienceAlthough I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.
Shameek R | Overall ExperienceGeorge from the Conyers store is the best. Very professional and knowledgeable.
james b | First ImpressionsHad a unit for 8 months. Very good customer service would recommended and will use again.
Kenneth G | Overall ExperienceThank you for the opportunity. Very knowledgeable staff and very organized
Traye S | Overall ExperienceWas not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.
PATRICIA S | First ImpressionsAll of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn’t bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said “ there’s nothing we can do”. Well my lawyer says otherwise, and I’ve also been waiting on a call from the manager Christina, this happened on august 1st, it’s now the 7th and still haven’t heard anything.
shanna c | Overall ExperienceExperience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider
Jeffery L | First ImpressionsJacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.
Cassandra T | Overall ExperienceIt was unfortunate that the elevator was out when we move out but the overall experience was great.
lauren b | Overall ExperienceI was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!
Jessi W | Overall ExperienceVery Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.
Tracey a | First ImpressionsGreat facility, and the staff was very helpful with my questions.
NIELS C | First ImpressionsSales Rep. was great.
Loletha R | First ImpressionsWow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing back😁
abrium a | Overall ExperienceI would recommend everyone to use Uhaul. Outstanding.
Flora C | Overall ExperienceNeeds to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day
Cassandra S | First ImpressionsGreat Management and team💯💯💯
leza b | First ImpressionsVery helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.
Jordel J | First ImpressionsWonderful customer service!!!! Thanks
CHAPORIA S | First ImpressionsPrices are a little higher than others but overall it was a great experience
Ellen H | Overall ExperienceStaff was very uncooperative and difficult
Malique I | First ImpressionsThe person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.
Yvonne P | First ImpressionsAlthough the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.
SHANE T | Overall ExperienceSomeone stole my belongings and staff couldn’t help me with no footage.
Chernor T | Overall ExperienceI think another elevator should be of service and stairs
Cherry T | First ImpressionsI'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money
PAULA C | Overall ExperienceI traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren’t side by side they wanted me to pay for two. I’m just relocating I don’t have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!
CRYSTAL L | First ImpressionsI gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, “no response.” As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.
Desiree S | Overall ExperienceA personal access code should give me 24-hour access to my unit. I’m told I can’t get a refund for the last 10 days of paid storage although I cancelled unit 3015 before October 20, 2020.
Kelvin S | Overall ExperienceEveryone was very helpful and friendly. The facilities were clean, well lighted and easy to access. Thank you
cheryl p | Overall ExperienceWe was towed that we can't go into the storage building at any time. We went to move on the 17th and at 10 when we got there what are access code was denied come to find out after 10 p.m. they close the doors and cut off the access code to where you can't get in. I don't understand why you have a access code and we couldn't get in. I think they need to clarify that the storage building closes at 10 p.m. and does not open till the next business day. Business is not handled that away when you have a storage building no matter where it's at and you got to access codes you should be allowed to get in at any hour it doesn't matter what time it is even if it's in a secured area and then lock doors as long as you got your access code then you should be able to get in. I had to finish oh my movie out of the building on the 18th of my fiance's birthday I don't think that's right that I had to give up my day plan for my fiance to come finish moving when we was there on the 17th and spoke to the lady in the office and she told us plain out that as long as you had your access code you're able to get in at any hours of the night.
Davis D | Overall ExperienceThis was the best experience ever. The staff was great and the manager Mr. Davis was wonderful! Facility is well organized and exceptionally clean.
ronda h | First ImpressionsAnts were all over my items. Perhaps from a neighboring unit, being that I had no food whatsoever in storage.
Deborah L | Overall ExperienceWhen I come in there I was checking in and the lady misunderstood and told me to back up to the loading dock and that was all we needed to do. My girlfriend ask me what was the pin # and she had to go back in there to see what was wrong because the lady thought i was just storagin more stuff in fact we had just gotten there to check on. Also my girlfriend had a lock and y'all made us pay for another one high dollar one that is stupid when we could have just gotten a cheap one to put on there and bring the other one back there after we off loaded the truck. I think that is so stupid and it's all about y'all getting more money out of people who already has spent a lot of money on moving. If you want to have more business you need to let people buy what they can afford if they already have a lock but just left it in the car because we had to unload the truck and bring it back to the house so we didn't bring the car. I also think we should be able to leave the truck at any place that that it's a UHaul place.
Davis D | First ImpressionsA little expensive for the size units
Kim A | Overall ExperienceThe keypad to get into sliding doors would not work after multiple attempts. Odd spill inside unit 1412. Junk left behind in lobby. Staff was very pleasant and professional.
Kieshah E | Overall ExperienceGreat customer service. The 2 men there were great. I can’t remember their names but one was light skin with curly hair and a black guy with Hope tattoo on his arm. They were wonderful. This one girl was doing my payment and she had me press the yellow button to enter for my pin but I was suppose to press the green button because I had to repurchase something and that’s what I did and it worked. She took my card and I putted the information into the screen I didn’t like that. But other then that the guys were wonderful.
Kyeisha M | First ImpressionsCustomer service needs to be More efficient it takes too long to process any kind of rental or paperwork
JOE M | Overall ExperienceU-Haul was beyond helpful!!! The General Manager Darrell Douglas in Athens who initially made my reservation was absolutely great!! He accommodated everything I needed and I was very thankful. I would also like to thank Ms. Janice Blackwell for her superior customer service when I called the corporate call center for assistance. She went above and beyond assisting me and is a great example of how all companies should treat customers. She informed me on information I was eligible for regarding a storage unit that I was unaware of, and I am thankful for that as well. At the Conyers GA location, the General Manager Christina Casteel was super nice and friendly. She greatly assisted me with the confirmation of my storage unit and U-Haul truck needs prior to even arriving. Once there she was even more helpful in person with assisting me with a lock purchase and instructions of how to access my storage unit since it was my first time having one. Also I spoke with another customer service rep at the call center named Heather Hargrove who very politely dealt with me on the phone while I had to cancel a reservation for my car dolly. She made sure to take care of all of my needs and was very nice while doing so, and even asked if there was anything that I needed. Overall, I had a great experience with U-haul during my move and I feel that all of these named employees should be recognized for setting a true example of leadership at U-Haul. Their level of commitment to excellent customer service should be modeled by all. Me and my family cannot say thank you enough! I will definitely refer my friends and family for all of their hauling and storage needs. Thanks, Seth McCart Covington GA
Seth M | First ImpressionsClean and well lit
westley w | First ImpressionsNo comment
Lavern A | Overall ExperienceThanks
alexander b | Overall Experience1. Except For the frequent smell of the facility, the positives are all reflected by the answers to the questions above. Negatives include the following: 2. It almost always takes too long to get anything done at the office because you were understaffed there. 3. I had problems with using the online access such is it not reflecting the payment I had made. 4. Due to the placement of your inventory of trucks and trailers it was frequently difficult to find parking for accessing our storage area.
richard h | Overall ExperienceThis location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans
Howard S | First Impressionsthe bathroom was HORRIBLE! Parking at the dock is always a problem, it appears there are employees parking and blocking the dock. There is Always a U-haul truck parked there and blocking it also.
CHARLES C | Overall ExperienceOther than the price continuing to increase, the facility served its purpose.
JOILYNN G | Overall ExperienceUhaul smelled like cigarettes and there was a nail in the tire. Elevator was broken and I had to climb up and down two flights of stairs w/ heavy furniture. No compensation or help offered
christine p | Overall ExperienceTime management was good Customer service proceeded my expectations
Theresa H | First ImpressionsI didn't have any issues with the storage facility.
Leticia M | Overall ExperienceThanks U-Haul team I truly needed this made it very convenient for me looking forward to losing you all to the Future God willing whenever necessary...
Fitzroy B | First Impressionsnone
Chrisetta J | Overall ExperienceI had a storage with this U-Haul for 10 years. I never had any problems with bugs or rodents. It was maintained well and staff was very accommodating and helpful!
KAY G | Overall ExperienceGreat service, friendly people.
Grady C | First ImpressionsI was satisfied
Tracy J | First ImpressionsGreat customer service
Javkeyva N | Overall ExperienceI felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to
SELENA J | Overall ExperienceEveryone was pleasant to work with!
Leona A | Overall ExperienceIf I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.
sharon o | Overall ExperienceGreat storage facility. Helpful staff! Loved working with you!
titilayo r | Overall ExperienceNothing to add.
MARLENE M | Overall Experiencen/a
LORRAINE M | Overall ExperienceBest u haul facility I have ever used!!! Staff polite Friendly & helpful!!!
Audrey C | Overall ExperienceThe staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.
Sessalie C | Overall ExperienceClean facility. Friendly, knowledgeable staff.
Judith S | First ImpressionsGood service.
James M | First ImpressionsI a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.
KELVIN S | Overall ExperienceStill waiting for management to call me
Kathleen h | Overall ExperienceWas disappointed to learn that there was water damage on my sofa.
ANNIE H | Overall ExperienceGreat service and staff
JERMAINE O | Overall ExperienceWould definitely use U-haul again
Lerico G | Overall ExperienceNo comment
bruce d | Overall ExperienceVery safe and secure
Ann C | Overall ExperienceNA
TEVA R | Overall ExperienceHarold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.
Patricia G | First ImpressionsI've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.
GEORGIANNA W | Overall ExperienceNo comment
Mike M | Overall ExperienceHassle free experience
TRELLIS G | Overall ExperienceThe facility was nice and so were the staff.
Demetrix R | Overall ExperienceI Would recommend. you very highly Thank You
Rosa P | Overall ExperienceCashier did not know how to talk to customers.Because if a customer don’t know act as if they are dumb or should know. Because there job is to make sure we understand
lamar c | Overall ExperienceEveryone was professional and respectful and so kind!
Shynalee A | First ImpressionsVery helpful, and courteous.
Dawn R | First ImpressionsJermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed
Michael H | Overall ExperienceVery well kept
Jonathan A | Overall ExperienceMy only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.
bruce d | Overall ExperienceEveryone was very professional and helpful.
Sessalie C | First ImpressionsThe atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.
Laraine F | First Impressionsaa
Derrick G | Overall ExperienceGood trip nothing bad at all
Krystal H | ReservationI ended up not needing an U-haul, but the cancellation process was easy.
Ralph G | ReservationI ended up not needing an U-Haul, but the cancellation process was easy.
Ralph G | Reservationgreat
ANDREA A | Overall ExperienceThe guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude
darron d | Overall Experiencevery pleased
Michael R | Overall ExperienceHarold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!
Dwight P | Overall ExperienceHarold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front
Regina C | ReservationNONE
truman v | Overall ExperienceI have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.
KATRINA W | Overall Experience2nd time I’ve used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!
Diane B | Overall ExperienceI will be back
kimaada p | Overall ExperienceWas treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!👎
Keith T | Overall Experience4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.
PHYLLIS P | Overall ExperienceMy experience with the UHAUL facility in Conyers was great.
Shannon W | Overall ExperienceUhaul is helpful
corey g | Overall ExperienceSunday hours can be a little earlier, i was trying to move out and couldnt get in until well after 9 because its not open til 9. and thats not the first thing that opens
velynncia w | Overall Experience