Customer did not leave a comment.
Aric GetmanCustomer Reviews for U-Haul Moving & Storage of Conroe
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no complaints. This facility served me well for the past year and I would definitely recommend it to anyone.
Marco Santana | Overall ExperienceThe staff were friendly and very helpful, especially when I returned the trailer.
William T WycoffThe rental vehicle I received had a strong cigarette odor lingering inside, with visible ashes in the dashboard, indicating poor cleanliness. Additionally, I encountered recurring issues with the vehicle's locking mechanism, which prevented me from starting the engine. On multiple occasions, the vehicle became locked when I turned off the engine, both at a gas station and at my loading location, wasting a significant amount of my time and disrupting my trip. These issues greatly detracted from the overall rental experience.
Monet StThe "Inspection" section was not friendly at all; I tried to take pictures to download, showing there was concrete dried onto the rear tailgate and frame, I could not get photos sent to comments. Also, the photos of the trailer (5'x9') were not correct; the front of the trailer was NOT pictured at all, and the back was displayed twice!! This is an "attention-to-detail" issue with me, and should be discussed with staff!! Other than that, picking up and dropping off were very easy; staff were friendly and most accommodating. I have used this location lots of times, and want to continue to do so!!
Richard AlexanderI wouldn’t change a thing and the staff at the Conroe facility was spot on!!!
Terry WilliamsVery polite and helpful throughout. Even asked if anything went wrong or anything else they could do to assist.
Holly StrunkHave live people to answer phone calls more frequently often quickly questions without being on hold too long. Other than that all very good
Ronald SmithChecked me out immediately .
LANE GAUTHIERThe team was great
GONZALO SALCEDO SANCHEZIt was my second time going to this location and they went kind and helpful.
Dulce SanchezThe loading of our truck took longer than expected so we had to make a mad dash to the Uhaul location. We got there right before they closed but they were happy to help us with our equipment.
Cheryl ParksThis location has always been very easy to work with! Everything was great and the employees are helpful!
Amanda MarpleThe ladies at this location were amazing! They went above and beyond to help he thru a very difficult situation! They are amazing at what they do! Very friendly and helpful!
Chris GriscomManger doesn't even do her job just brush the customer off and has a very bad attitude towards dealing with customer problems. Very poor customer service.. I think Is corporate office should Address the situation know about this location is doing very horrible service.
Josiah RosalesVery helpful staff. I have to move out because I change jobs and went to another city
Luis Morales | Overall ExperienceHow can you improve on perfection,customer service outstanding,great pricing on equipment,I was in and out less than 15 minutes.
Roosevelt CollardVery Fast service and pleasant staff
Kim CombsNo suggestions for improvement.
Michael MartinAt the front counter we need more than one person it took almost 20 minutes to get check in that was the only down side other than that I was satisfied with the auto transport was a first timer moving a car but it was simple and easy
Kenneth SosaWas told I was paying for a climate control unit and mine is not
TINA ALDRIDGE | Online Move InI was sold the incorrect locking device for the coupler, but it was refunded right away.
MICHAEL MROZIKNeed to implement a reward policy . Maybe a free rental after 5-10 rentals. I’m a homeowner who rents a utility trailer every spring summer and fall for yard dirt and mulch. Just an idea.
Jeff ColvinAlways use this location.
GARY GORDONThe staff at the Conroe UHaul was incredibly friendly. The manager there went out of her way to accommodate me and I am extremely grateful. I would come back again and again as well as tell everyone what a great experience I had here.
Stephen HubertExcellent truck rental and pick-up process. Thx!
John CordellTrinity was so helpful in guiding me while getting my car off the transport. The whole system for renting the truck and transport was wonderful.
Norris Wyane AtkinsonSend confirmation that the return was made. Keep up the great customer service and great selection of rentals!
John AngelKaycee and james were great
john francisNo complaints here.
Keri KleistNothing, fast and easy customer service!
Rachel ZepedaIm 18 and never done anything like this lol I needed a box truck so I went they took my license asked a couple questions it was a in town move I paid for the truck and mileage I was in and out in about 10 minutes great employees and and awesome location I would totally recommend this one if yall need any box truck pick ups vans trailer they got it all yall!!!!!! :)))
Askel AlcazarThe young lady in the front is very rude and disrespectful!!!
Grace Johnson | Overall ExperienceI always use this Uhaul location and have a good experience.
Charla Siskthey had what i needed and got me in and out quickly.
Ray ArnoldThe customer service at this location was outstanding! The only thing about the truck that I wasn’t a big fan of was the cigarette smell. The whole truck reeked of the smell the entire four days I had the rental and I tried everything to get the smell out of the vehicle, but it was impossible, I know it’s really hard to get those smells out of cars but if there’s things y’all can do before the vehicles go out on a new rental get that smell out it would be very kind for customers.
Ginna BowdenA little help finding the equipment would have been appreciated
Laura TrippGreat experience - I've used this location on multiple occasions and everyone from the office to the lot is always so helpful & friendly.
Wes DellingerKeep employees like you have now
Helen HughesAngel was very professional and kind!
KAREN AYTESDo not change any of it
Albert PriscoThe employees were fantastic! Even when being overwhelmed with active volume, everyone was wonderful and happy to assist! Your survey inquired about the specific location. Not asked within the survey was the online check in process. Additional ratings: 1) online check in process: 2/5 2) inability to pre-load online check-in data asked upon location: 1/5 2a) No, really. WHO BRINGS THEIR PASSPORT TO UHUAL? Or apartment lease, clearly stated, not mortgage. Are you implying something about your customer base? 3) your website for years with its tedious selling of additional services requiring 37 clicks to proceed: -62/5
Joseph GravishCustomer service was top notch. I will definitely be back. Great Job!!
Joe WardAwesome experience and the staff was so awesome and helpful if I was a millionaire I would take all of then on their own personal vacation
Clifton GambrellThey have an awesome Team.
Franzjosef QuijanoExcellent customer service
Tom MasseyEveryone was very professional and kind, thank you!
KAREN AYTESKeep Up The great service!!!
Gladness ThomasI had such limited contact, as it was only drop off. But staff was helpful and I was in and out so quickly, there was no opportunity for any unfavorable experience. The personnel made it very easy.
Derek Abel MartinNo complaints
dustin kramerThe crew at this location is fantastic. Bar none.
Jeffrey RutledgeIt's pricey guys in this economy I love the first month free option.....the staff is always great...
Andre Gibson | First ImpressionsGreat service and would highly recommend this location to anyone looking to move local or cross country! Kasey went above and beyond to take care of me. Bob
Robert SutakRates went up and the drive up unit was leaky and rodents. Ceiling was caving. Need some serious maintenance. Other than that it was easily accessible and what I needed at the time.
BRANDON NEAL | Overall Experiencepickup and return could not be easier. i am not sure it could be improved. thanks
Frank SouthEveryone that ever helped ne in the yrs I had my unit was great ,Kaci is a wonderful manager
KYLE OWENS | Overall ExperienceThe manager which is an older women with a beautiful personality was excellent however two other managers are assholes!!! My unit was broken into and no one noticed me of the incident. The short red head guy is a hott head and doesn’t exercise tact often. My experience left me a little traumatized.
Vincent Delaney | Overall ExperienceI would let pepple know about the uHaul in conroe Tx. They are the lovest staff
Charmyne nIXON | Overall ExperienceSome trouble with door
rita faulkstein | First ImpressionsJust great friendly experience
KENNETH JONES | First ImpressionsThe staffs especially the manager was not helpful and supportive, her attitude could send customers away. I expect the manager to show better accommodative attitude, frowns at customer, not ready to offer help or provide options for your concerns . I literally bumped out of the storage area as a first timer who knows nothing about how the storage works , no one was there to help.
Adedamola adedokun | First ImpressionsSuperior friendly customer service!
Sharon Rockwell | Overall ExperienceWas wondering if I get a month for free or free truck rental.
DARCIE ROLANDO | First ImpressionsWe came in to reserve a U-Haul truck and they made it so easy to reserve a truck just walking in. The next day we were able to get our truck with no issues and we also ended up being able to rent a storage room. They were so nice to let us see a couple of room options to know which size would work best for us. The whole process was easy and convenient. We will continue to use this location in the future.
Laura Valdez | First ImpressionsWas blown away by how helpful they were.Very knowledgeable and clear with the policies.I was always happy and comfortable when using the storage.I also used the trucks on a few occasions and will use everything again. I would tell everyone I know to go to Haul and definitely the one I used.
VERNON MASON | Overall ExperienceStaff was great and the whole experince went flawless. All the stress from moving uhaul made it alot less thank you.
William Grant | Overall ExperienceI specifically called to reserve a storage unit for my motorcycle. Upon arrival, I was given a smaller unit in the interior impossible to access. I was then up-charged for a larger unit. Will not use U Haul again - ever.
Jan Otto | First ImpressionsIt would have been excellent if prices where lower and main gate access was easier for trucks above 20 feet.
Jorge Cantres | Overall ExperienceIn the beginning my experience was great but last these few months were not. Several times I went to the storage and the gate was always open. If they can contact us about late rent, they can contact us about a broken gate. How is it secure if anybody can access it. I asked the front office why it open and the girl said it's only been a few weeks and sometimes they leave the gate open during business hours. It shouldn't be open at all that defeats the purpose of secure.
OZZHANETTA LEE | Overall ExperienceOnly issue was the debris that was on my stuff.
Japera English | Overall ExperienceEveryone was wonderful and totally helpful !
Linda Zoeller | First ImpressionsStaff was great ! Very friendly and knowledgeable. I would definitely shop here again.
Eric Nevenhoven | Overall ExperienceJust one item to comment, please have a light inside the storage unit itself. It would make it so much better experience, thanks.
Adrian Perez | Overall ExperienceI was very impressed with the employee that worked that day, I will tell all of my family and friends about the great service that I received.
PATRICIA TAYLOR | First ImpressionsMy code did not work and I will be charged extra now
ISAAC CUMPIAN | First ImpressionsAwesome experience , I will definitely use UHAUL again and off course I will highly recommend to people I know , my family and friends Maraming Salamat po sa inyo !
Ferdie Dasilo | Overall ExperiencePerhaps a larger parking area?
Adrian Perez | First ImpressionsExpensive but otherwise great.
Dorsie Baker | Overall ExperienceStaff and management are very knowledgeable and professional.
Gary Carter | Overall ExperienceThe cost is very high
Jennifer Watson | First ImpressionsThanks you taking care of me
John Thellin | Overall Experience1)-Storage was rain leaking roof, 2)-smells very humidity . 3)- I check out very 2 weeks before expiration and $0.0 credit to me not fear 4)- I rented because is any other option this little town.,(Conroe Texas) also the trucks for rental not maintaining, mirrors broken, wipers blade gone, the steering wheel sticky and dirty , bed truck dirty and ( I have pictures if need it) ect . Sinceraly : Jose.
jose pacheco | Overall ExperienceShe was brilliant
Derek Outen | First ImpressionsN/A
Anthony Clay | First ImpressionsStaff is amazing 😁
Elizabeth burleyson | First ImpressionsExcellent customer service
Cleveland Bias | Overall ExperienceVery nice folk
darrell bonner | Overall ExperienceExcellent service Zack. 👍🏾
Francesa King | First ImpressionsThanks for all your hard work
mona dotson | Overall ExperienceLove the staff! 😘♥️
Dawn Garner | Overall ExperienceGate accessories excellent going in coming out is terrible I waited 15 minutes one day for someone to notice that I need to get out and I was told to call in the office when you want to get out but I didn't have my cell phone that day you can't get out without someone letting you out it needs to be someone monitoring a camera to push a button to let you out or it needs to be pushed button for the customer to let themselves out
Nathan Durham | Overall ExperienceI went to close out my storage unit with u haul and they still charged me for the next month
Ethan Garrow | Overall ExperienceMiss Kasey runs a tight ship and took excellent care of us!
Richard Warthen | Overall Experience1. I wish they would offer more discounts 2. When UHaul asks a consumer to haul another persons load, they should comp the UHaul. The UHaul load team says that’s not an option. UHaul should make it an option. I would have taken a load from Rochester to Atlanta, everyone wins in that deal
james bakos | First ImpressionsThe lady was rude when I walked in I didn’t get greeted like everyone else I was thought to be another customers wife , when returning the U-haul truck she got upset for me asking where to put the key to return it at an kept saying she told me the direction when I rented the U-haul well my apologies I was moving all day for hours an when I walked for direction on returning it she wouldn’t stop talking about how she already told me an how she wrote it down an if you have ever moved before you know your Brain goes foggy . So I didn’t have a good experiance an I will not recommend this place to another customer at this time
Daisya Andrade | First ImpressionsAbsolutely wonderful staff and property
James Finister | First ImpressionsI love the Manger there she is Awesome and so is her team. Thank You, MS. HICKS
LaWanda Hicks | Overall ExperiencePrice way to high for 10x10 storage with isn't climate controlled
Wendy Hulick | First ImpressionsStaff was very polite. There was a issue with locker 116 and 112. I believe they both need to be repaired. Thank you for your service.
Angelica Gutierrez | First ImpressionsThe bathroom didn't have any hand soap. There was not enough staff to handle the flow of business. One person was answering all phone calls and live customers..
celeste lord | Overall ExperienceGreat location and staff
courtland tarver | First ImpressionsStaff was amazing and very accommodating to what I was needing for my move ! Would definitely recommend Conroe Uhaul and storage for all your moving and storage needs
GARY CARTER | Overall ExperienceI would like to thank the office staff..
mona dotson | First ImpressionsStaff was always friendly and helpful.
Pam Parker | Overall ExperienceAll the staff at CONROE UHAUL were very professional, and pleasant ! Very knowledgeable to my storage needs!! Thank you, KASEY and Robert
GARY CARTER | First ImpressionsThey’ll prorate you going into storage, however not when you’re moving out. Seems to me that’s theft. Now they can “double rent” a unit and make twice as much. Units are supposedly 10x10. I moved my items into a Public Storage 10x10 I had excess room after combining the Uhaul storage with another 7.5x5 storage. Dissatisfied is an understatement.
Jennifer Schaner | Overall ExperienceThe agent that moved me in was awesome. She went above and beyond. There should be more like her. I cannot recall her name but she's blonde hair with braces.
Bree Robinson | Online Move InU-HUAL is been my best place to go for moving or store..
Yurdia Organiz | Overall ExperienceOverall a great experience if future storage is needed I will definitely be using uhaul.
William Fowler | Overall ExperienceI was charged for a fun month but moved out a few days in and they kept my money
KIMBERLY LOCKSTEDT | Overall ExperienceOnly issues I experienced, was everytime I pulled into uhaul, always had to "maneuver" around parking lot, just to get to gate....never a permanent "direction" to gate, without being blocked by something. That was frustrating. Everything else was good. Thank-you, & Blessings
Kandi Carruth | Overall ExperienceThe air conditioning tubes in the climate controlled area needs to be changed. There is what appears to be mold on it in some areas of the tube.
joel hurt | First ImpressionsStorage room were not lit so it was hard finding things we were looking for. Had to carry a flashlight into the room.
RUDY MIRANDA | Overall ExperienceYour staff was amazing, this was by far my best experience with a uhaul facility. I was so impressed by everyone's friendliness as this has not been my experience at other uhaul locations. The lights weren't working on the 400 side when we were finishing unloading.
Roxann Glick | Overall ExperienceVery nice people who knew what they were doing. The operation is well run.
Aaron Matula | First ImpressionsThe staff is absolutely wonderful and professional to work with!
Roxann Glick | First Impressionssuper nice and friendly people. Great GM Casey
GREGORY KARNAUCH | Overall ExperienceThe unit is sipposed to be climate controlled...but it was extremely HOT Inside. 🔥
Vivian Coles | First ImpressionsAfter traveling for two days I arrived at your Conroe facility to place items in storage. Staff could not find reservations , did not have any available units so I found alternative arrangements. Upon opening e-mail, later, after offloading at alternative site, there was a reservation number and receipt for storage fees. Totally incompetent. Will not use the Conroe for any services.
Milton Bruce | Overall ExperienceFrom management down, great experience 👍
Mark maly | First ImpressionsIf I ever need another storage unit I will be using this Uhaul storage facility. Thank you Kasey for the help over the years.
James Nixon | Overall ExperienceWith the exception of when my lock ate my keys and the staff not being allowed to help me get it off my unit, my year with this location was wonderful. The staff are always friendly, helpful and if they don't know something they actually find out for you.
HELEN BROMLEY | Overall ExperienceThank you, 👍
Eric Murillo | Overall ExperienceA bit price on mileage but ,it was a blessing I still would recommend it if I had a truck
John Thellin | First ImpressionsKasey was so amazingly helpful and so nice. Even in the phone she talks to you like she knows you. I love that. Customer service is off the charts. Trinity was also super kind and helpful. Trickles down. Great management makes a huge difference. Thank you Kasey
Jackie Hinsch | First ImpressionsThis place is great and there loading service was amazing. Use Tic Tock movers. Great guys.
Scott Thompson | Overall ExperienceLocation is not the best place, if you google it all it shows is the fwy.
Irene Meza | Overall ExperienceThe staff at this location in conroe is STELLAR!
Kallista Alli | First ImpressionsNA
SHALLNEAL MORRIS | First ImpressionsKasey does an amazing job running her location. She went above and beyond to help us out with our move and made us feel like family. Each of her employees were friendly and helpful and we will absolutely recommend this location again and again.
JOHN MASON | Overall ExperienceThey all were friendly and very helpful. I am super happy with their help!
Theodora Graybill | First ImpressionsFacility did not have access as shown in the video gate was wide open and there was no code needed to get into the climate control storage
Bonnie Caldwell | Online Move InExcellent so far!! Will store items within week & will go from there! Blessings
Kandi Carruth | First ImpressionsKasey is AWESOME, we wish every UHUAL was ran the way she runs her place. Would absolutely recommend.
JOHN MASON | First ImpressionsThe owner was so kind and helped me resolve my issues with not being able to figure out the online portal (not at all his fault). He was great to work with and provided excellent customer service while I moved out. Thank you!
Aubrey Burrage | Overall ExperienceMy daughter Michelle Henry recommended that I use them and it worked out just fine several times
Lilyan Kahn | First ImpressionsStored items there for 3 yrs. Employees always friendly and helpful.
nick balikes | Overall ExperienceManager Casey, should not be a manager at this location or any. Overheard her say some very rude comments towards myself for being late a payment, only overhead her saying this because she believed she hung up the phone on me but she didn’t and I heard her rant about my one late payment, judging my background because of this, very disrespectful person, I made sure to call back and let her know I heard her and she tried to say she was not talking about me but someone els.
JUAN OLIVO | Overall ExperienceGreat customer service.
Travis Goodson | Overall ExperienceThe only issues we’ve ever had with this location is maneuvering vehicles between buildings. The staff was wonderful and helpful in working with me in a different town while my mother needed the storage unit.
Stefanie Leblanc | Overall ExperienceDoor latch needs to be replaced, along with the entire door. For $140 a month needs a light inside as well.
Brenton Nicholson | Overall ExperienceI got arrested in Harris County on 10/03/2021, was incarcerated until 12/14/2021. I have been trying to make the money to pay up on my unit so that I can move my belongings out. I start back at work Friday 01/07/2022. Please work with me and be patient because i am paid biweekly and do not wish to lose my belongings. I appreciate your understanding and patience with me on this issue. I truly apologize for the inconvenience it has caused.
ANTONIA CARDENAS | First ImpressionsNice people
GREGORY KARNAUCH | First ImpressionsKacey general manager very helpful
DIANE WELCH | First ImpressionsI was so amazed at the impeccable customer service. Everyone was so friendly and helpful. And the free, ice-cold water was a bonus! Thank you!
Jill Caten | First ImpressionsJust moved to Texas from California. They hooked me up with a 15’ unit when I arrived. Very helpful and friendly. Later rented a trailer to move stuff out. Efficient and timely. Knowledgeable, professional and friendly employees, from the office to the yard.
Chris Thompson | Overall ExperienceBuenos precios. Buena atencion.
Yadira Ramirez | First ImpressionsThese people worked with me so much! They were very friendly and helpful.
Tiffany Childs | Overall ExperienceI paid for a climate control space. When I visited the location to access my space, the temperature inside was 90°F. It was cooler outside (Oct 16 and 17, 2021) than inside the “climate control” building. This made moving extremely difficult for me, and I became ill.
Erin E Mulholland | Overall ExperienceQuick and friendly and very convenient hours
Josefina Martinez | First ImpressionsThank you!!
Ella Yates | Overall ExperienceThe assistant manager CaseyI was SO helpful! She went above and beyond to help me and to find me a unit by the door. Moving is not fun. And my circumstances are not ideal, but she really lessened the load for me. I was very pleased with the entire process.
Sheridan Skrobanek | First ImpressionsI was notified on my receipt when I rented a truck from Uhaul that I would have a 10x10 storage unit free of charge upon my arrival in my new location. I arrived at the Conroe location and asked for the free storage unit. The manager gave me an attitude and with her tell (eyes looking up and to the right - usually means person is lying) told me "No, that is only if we have available units to give you". I had just arrived from 224 miles of hauling a trailer and had no patience to deal with her, so I just rented a smaller one to unload into.
Donald Cameron | Overall ExperienceThere are no signs letting us know which units are inside and which are outside. My email said I would have a lock inside my unit and there wasn't one available. I have to wait until the next day for the place to open to get a lock.
OZZHANETTA LEE | Online Move InKacey was excellent and very accommodating. The problem was that the storage unit that I was rented was full of someone else’s stuff! It was too late at night to be able to unload our truck and turn it in. We had work the next morning making it very inconvenient. I called the 24 hour customer service line, and they were very helpful. They gave me another day on the truck and said they would add a free day onto my storage. It was still very frustrating because we had to get the truck unloaded and have the job completed before going to work on Monday and because of the situation we had to work all day and then go back and unload a truck. This could’ve been avoided had they checked the storage unit to make sure it was empty and clean before renting it.
Kimberly Keys | First ImpressionsMy problem is with reservations sending me to a facility that was not going to work for storing or things. Really inconvenient aspect of the move and cost me time and effort that we didn't have. The people at the Conroe location were very helpful at resolving what was going to be even more problems because of the reservation team.
ROBERT NOEL | First ImpressionsAfter returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.
HELEN BROMLEY | First ImpressionsOnly issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for me
cailynn Stokely | First ImpressionsAlthough I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyone
ANGELA MARTIN | Overall ExperienceGreat facility. Clean storage units and helpful staff- very quick and efficient. Thanks!
eRIN SMITH | Overall ExperienceThanks again
Shannon McClain | Overall ExperienceNone at this time.
Pam Johnson | First ImpressionsThey have helped us with our move from CO to TX above and beyond what we expected. Thank you so much.
polly smith | First ImpressionsAndrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you again
Mandi Moore | First ImpressionsThere are always “hiccups” when moving, but the staff and especially the manager, Andrea, we’re extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won’t hesitate to use this facility again.
Toby Moala | Overall ExperienceThe staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.
Sarah Romero | First ImpressionsProfessional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I’ve rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it’s at. If you’re in the market for anything they have this is where you need to go people. You will not be disappointed.
JASON MICHAEL PAYNE | Overall ExperienceThe moving I have ever had
MELVIN LEROY SANDERSON | First ImpressionsWorst company ever
Christopher Manning | Online Move InWe were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.
JOHN VICKERY | First ImpressionsOur stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were
michelle finney | Overall ExperienceExcellent service.
WILLIAM GASKILL | First ImpressionsEntire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again
Mark Novak | Overall ExperienceThe staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.
JASON MICHAEL PAYNE | First ImpressionsStaff is professional and courteous
Mike Coil | First ImpressionsI am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.
Mike Smith | Overall ExperienceThe woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller
Dale Miller | First ImpressionsGreat Staff & GM!
Jason Norton | First ImpressionsJose was very helpful and understanding. The manager ( a very nice lady and I’m sorry I can’t remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company
Mark Novak | Overall ExperienceThe Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.
Flood Safe USA | Overall ExperienceOnly problem is getting in the gate where the storage is is a little tight.....
Nelson Jefferys | Overall ExperienceNavigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn’t keep me waiting longer than necessary to complete rental.
Stefanie Leblanc | First ImpressionsUHaul is excellent! I’m impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Thank you!
Michael Hill | First ImpressionsAndrea is excellent! I'd like to take her out :) Her team is amazing as well.
Jeremy Johnson | Overall ExperienceGas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc
Pamela Smith | First ImpressionsEven though I wouldn’t keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.
Brooke Klem | Overall ExperienceStaff was efficient and knowledgeable. Fast and easy process
Jerry Sheets | First ImpressionsAndrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!
CARTER BENTON | Overall ExperienceThe staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.
Diane Cooper | Overall ExperienceThanks 👍
johnny price | Overall ExperienceGreat and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Highly recommend.
Jessica Lowry | Overall ExperienceU Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.
CARL ADAMS | Overall ExperienceThe staff went above and beyond my expectations would definitely use and highly recommend
Joseph Sandoval | Overall ExperienceMy unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.
Eric Geiger | Overall ExperienceThis UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y’all from the bottom of my heart for all the kindness and hard long hours y’all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk
Charla Sisk | Overall ExperienceThe storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.
Michael Sclafani | Overall ExperienceWill continue business with u-haul
Godfrey Zuze | First ImpressionsSee previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?
JEREMY EVANS | Overall ExperienceThanks for your help.
richard ensign | First ImpressionsThis team is amazing!
KIMBERLY MORRIS | First ImpressionsYour employee Chris was very helpful and knowledgeable. Thanks 👍
johnny price | First ImpressionsI was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.
Tiffany Childs | Overall ExperienceOverall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Thank you.
Allen Salyards | Overall ExperienceNo complaints everyone works fast and hard I was very please with the customer service!
claudia perez | First ImpressionsCarrie is always helpful.
Babacar Fall | First ImpressionsCarrie as well as rest of the staff are wonderful. Thank you!
Jessica Lowry | Overall ExperienceThe young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.
JERALD PHILLIPS | First ImpressionsAndrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!
Dolly Crockett | Overall ExperienceThe only thing that was a pain were the trucks blocking the entrance gate to get in at morning times
Russell Gilbert | Overall ExperienceAbsolutely wonderful people. They have been so very helpful.
Jessica Lowry | Overall ExperienceThe Manager was more than willing to help . She made my experience nice.
Lea Wendland | First ImpressionsThank you for providing such awesome service!!
Brittany Metcalf | First ImpressionsThank you
Gail Coates | Overall ExperienceThis is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.
Elisabeth Henthorn | First ImpressionsThank you
Gail Coates | Overall ExperienceGreat
Gail Coates | First ImpressionsAwesome service! Very helpful staff!
Maria Jimenez | First ImpressionsSandra was very friendly and very helpful!!!
Robert Widerstrom | First ImpressionsStaff was very friendly and professional. Move-in was easy.
MICHAEL FEUER | First ImpressionsEveryone was so friendly and that made the move in go so smoothly
Jennifer Lockett | First ImpressionsThe young lady that helped us when we got to Conroe was a bit rude. Snappy
Jose Perez | First ImpressionsGreat place every time I go.
Nichole Martinez | Overall ExperienceVery clean, very efficient customer service and very friendly!
John Justice | First ImpressionsThe staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.
michael caldera | First ImpressionsGreat service and facility!
BRANDY HICKS | Overall ExperienceShelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 😊
Jeff Jackson | First ImpressionsAll staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.
Kirsten Winslett | Overall ExperienceJaci was extremely helpful.
David Repsher | Overall ExperienceExcellent Staff.
Donnan Fisher | First ImpressionsAlways a helpful team, stays busy but assertive.
jamee fleullan | Overall ExperienceVery helpful!
REBECCA ANDERSON | First ImpressionsThe only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.
Cynthia Campbell | Overall ExperienceStaff was very helpful. Everyone encountered was friendly
Constance Murray | First ImpressionsThey’re very understanding and generous!
chasten Johnson | Overall ExperienceI got a 12x35 to put all my stuff and my boat for 10 cheaper
Stephen McClain | Overall ExperienceI used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.
Anne Allsup | Overall ExperienceEvery Uhaul servicing center should implement the customer service excellence in place st this center.
Angela Morgan | First ImpressionsOf the better UHaul facilities I have worked with across the country.
Paul King | Overall ExperienceThey did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.
mildred baszile | Overall ExperienceMy experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.
yakov barbibai | First ImpressionsBAD SERVICE
JOshua Walker | First ImpressionsVery helpful and friendly staff 100% better than the one in New Oxford Pa.
David Merryman | Overall ExperienceThank you!
James Wright | Overall ExperienceThe facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.
Jeffrey Smith | Overall ExperienceAndrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.
william roberts | Overall ExperienceThey were the best. So friendly and strive to make sure that you are taken care of and happy.
Mike Molina | Overall ExperienceI am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.
Aleta Eldridge | First ImpressionsExcelente service
Sonia Castro | First ImpressionsI highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i
janice mcknight | Overall ExperienceGreat experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I’ve had at any U-Haul ever!
ROB MOULIS | First ImpressionsThe staff was very accommodating, thank you
John Niles | First ImpressionsWe
barbara leblanc | Overall ExperienceI would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.
Kendell Tyson | Overall ExperienceExcellent service!!
Gladys Baez | ReservationThis place is a total nightmare to deal with! Do yourself a favor and dont even try!
Tabitha Schmitt | Overall ExperienceThe only place to rent
Julia Cudd | Overall ExperienceGarrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved
GWENDALYN DOUGHTY | Overall ExperienceDavid is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.
Pierre Cassidy | Overall ExperienceGreat service, Friendly, and Helpful
Walter Lepp | ReservationI appreciated all the help I received in storing my property on your lot and the convenience of the program
Rus Bailey | Overall ExperienceNice clean storage and friendly/helpful staff
brandon woods | Overall ExperienceThe manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.
Pete Cassidy | ReservationCarrie was the best!!
Kristina Aids | Overall ExperienceTook great care of me
Denise Read | ReservationAlways was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!
TAMMY BAKER | Overall ExperienceAccommodating staff
Sam Arinsmier | ReservationI was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed
steven dresel | Overall ExperienceStaff was very helpful and friendly.
STEVE MONROE | Overall ExperienceHaving used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!
Patti Anderson | Overall ExperienceThe front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.
Judy Hutto | Overall ExperienceUhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.
john russell | Overall Experience