Installation of the hitch took about 30 minutes. Price for the hitch and installation was very fair. Staff couldn't have been nicer! And to think that I considered installing it myself. Would definitely recommend U-Haul for installation.
Paul SCustomer Reviews for U-Haul Moving & Storage of Colonie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only problem was I did not receive a receipt for my final payment so I could keep track of my checking account balance. Thank you very much for being able to use a great vehicle.
LILI KLe. Agradezco Mucho. Todo. Esta. Bueno. Y. Rápido.
Alfred LInstallation was great! Issue was only one person available to check out customers; LONG line.
MAX MRetrieved car car dolly was very easy to use will use again
ROY REverything is great at this location. Wayne and Jason always offer up excellent customer service.
Matthew TWayne & Shawn were excellent, but the computers were down and the backup wasn't working either. They tried and tried to get into my contract for 45min. I contacted the district manager and they were able to get me on my way. I think all of your stores should keep some of the old three part/carbon contracts you used to use years ago for just these situations where technology fails. We got the furniture to my daughter just fine, though later than ideal. Again, personel were all excellent, including Tyler at drop-off in Rhode Island, I just think you should have the paper contract option available as a fall back.
thomas cThanks for the fast and friendly service!
Darrell WEverything was excellent
Tonia RThe computer system was down due to a local power outage and Shawn did an excellent job over coming the adversity getting us registered with his phone. 👍🏻. Trailer was swept out but exterior was covered with road grime and had numerous dents, broken / repaired lights, and mismatched tires. It is what it is for a rental - typical UHaul rental. LOL
Kern SService was friendly and efficient. Process took less than 30 minutes.
Stuart KWithout a doubt the best experience! Knowledgeable and fast! Had a hitch installed on my Toyota rav 4.
JASON MMake sure that the customer gets all of the extra add-ons that they pay for. I paid for two bags of furniture pads, but never got them. I figured they’d be in the truck, but maybe I needed to grab them in the way out when I picked the truck up. Better clarity on how that works would make the experience just that much better
Mitch BSet it up to do everything over the app. Smooth sailing until I unlocked the lock box. No keys in the lock box. I went inside and the guys were helpful and got my keys. If it was after hours though, I would have been screwed. The only issue I have with this specific location is the lack of customer parking, as well as room for trucks that are dropped off. The lot isn’t big enough and the truck drop-off is in the worst place. 2 trucks were left where they were supposed to be left, and it nearly blocks the entrance. Should reconfigure that lot.
Jeffrey SGood all around
STACEY A | First ImpressionsGreat customer se
Gina CEverything went very well. Technician (John) was very professional and helpful. Job was completed in a timely manner.
WENDY FNothing- excellent, timely service, techs were knowledgeable and professional.
Jennifer CI have been going to this Iocation for over 20 years, always great service.
dennis gFast and knowledge customer service.
JANICA NStaff was very helpful and courteous.
Wanda CThe driver's side sun visor is very loose. It still functions, but probably should be replaced soon. I had no difficulties driving this 26 foot truck. Thank you for being there when I needed it. Ken
Kenneth SWill Come Again! Kc
KIm CStaff was very pleasant. Very helpful
Robert MThank you all for your service and the Help as well Ms Wright
SHERYL W | First ImpressionsVery efficient and great customer service - don't change a thing.
Gina CFast and courteous
ANNA MEverything was fine. They were ready for me at the time of the appointment and the service took no longer than what I was told. All in all a positive experience. Well maybe put out coffee for customers!
Willam NOverall for my first time rental the process was very easy, speedy and well done. During the process in store, I would say customer service could be worked on some. The employee handling the initial paperwork and payment seemed a bit rough around the edges, however the employee hooking up the equipment and ultimately there for the return as well felt more approachable and friendlier. Overall though it was a decent experience.
Dexter BI dealt with Mike Addy at the sales counter and John was the hitch installer. Both were friendly and professional. My appointment and payment was made online. Installation date was February 16th 2024 at 7 a.m. Upon arrival I was advised that there was also a removal fee involved. This was not a part of the online processing which I had already completed. Felt like a “hidden fee” that should’ve been disclosed during the online appointment. The employees were great but this “hidden fee” will prevent me from recommending u haul to others unless I make them aware of it first
Jeffrey VMade reservation in advance for truck to be picked up at Fuller Rd location and be dropped of at colonie location and I also wanted the storage 5/10 that was included in my reservation. Since I had to find last min source to put my storage belongings after my move I needed a few extra hours and to think with all the inconvenience that I could get some sorta discount for the extra hours. No one has gotten back to me. So guess next move I will not be choosing U-Haul
Ella Ba++++++ Service. Accommodating and patient with a TBI/PTSD disabled person. Excellent customer service and communication. Thanks.
Michael WGood
john bThanks your for your patience
joseph r | Overall ExperienceQuick polite professional
jon eAll good
Dan SNothing
NATASHA CCourteous and friendly. Did a great job. No issues
jeff MAll is okay except that I have to return to get the pin and clip. I thought that the pin would be in the receiver, but it wasn't. I didn't p/u the vehicle. No big deal I live only 1 mile from the service point.
John KJohn was great. Definitely recommend!
Ross LGreat staff and availability of trucks.
Gina CThe exterior of the vehicle was very dirty, was very surprised it was that dirty with a vehicle that only had 2274 miles on it. Inside of vehicle was clean.
kennth mExcellent service
Fred FOutstanding service very fast and great customer service
Tom GEverything was as promised. Van was clean and ready at pick up time, check in was quick and easy, return was the same. Staff was friendly and helpful. I recommend this location to everyone!
Timothy MGreat job. Very professional.
Rick TCustomer service spectacular
Richard LA very pleasant surprise to be treated with respect, and the owner was incredibly knowledgeable about every process. Very efficient and extremely nice to deal with!
John RGreat service
Anthony DThe vehicle was obviously smoking prior for a long time The smell of cigar smoke was overwhelming whomever used it prior was obviously immensely strong cigarette smoker I'd be asthmatic this was in triggered from me medically
douglas hVery helpful employees.
vince nI had a overall good experience but my truck was locked and I had to call and wait for roadside to come unlock it and they were unable to do it so thank god my boyfriend got the the door open. But this set us back awhile.
Chelsea WI was quoted a price for my trailer hitch install by your main hub people. But then I definitely just paid more….. the technician came out of the back to show me how he wanted to wire it and told me that it would be easier if we on did a 12 V plug in the back of my van instead of wiring it all the way to the front.. he did not give me any other choices, and he really didn’t want to do it the ““ the hard way. So he lightly pressured me into doing the 12 V and removing it…. So now I paid extra for a job that made it easier for him. Highly disappointed.
PETER VWhere is the drop box?
justin aMy only disappointment was that there was a U-Haul dealer 5 minutes from our destination in Watervliet, NY and we needed to return this trailer to another dealer 20 minutes away.
Stanley WYour customers service was outstanding the person that took care of me was spot on.
William HDog hair all over in the cab of the van
ANDREWS BThis location is now the only place I will go for u haul rental, the staff here are the best I’ve come across. Keep it up
Simon PThey were missing one small part, and being as I set up the install a few weeks in advance, it would make sense to have checked and had that part in. But overall, great service and efficient install time.
Jason WI did not realize that I was charged 569.78 and the 179.28 until I recieved my credit card bill. When I dropped off the truck I thought I was only being charged the 179.28. I called in to dispute the charges and spoke to Jill in customer service.
Darlene REverything went perfect , no issues at all , TY !
Tracy FI lost a lot of stuff due to a rodent infestation in the unit. I filed a claim and hopefully ill get reimbursed.
RACHELLE J | Overall ExperienceThe fact that i was told 24hr acces to my storage and this facility only had till 10pm access was disappointed at 8:30pm no access to my storage room was not accessable for me to use. I had to have a refund and i was charged for a vehicle and miliage that 13 miles from my house 4 times back and forth to your facility i was charged. Extremely disappointed and still charged $108 for the vehicle. Next time stop advertising one thing and the next day its another story. They never had told me anything.
erika w | First ImpressionsEveryone was super nice kind and friendly. I'm glad I choose this uhaul storage during my transition of relocating. Highly recommended staff Is top tier 👌
Jaquesha W | Overall ExperienceVery helpful staff!
Carly P | Overall ExperienceNice poop droppings all over furniture in the unit had to throw most of it out because of it. That was disgusting
ed b | Overall ExperienceNeed bigger units.Also wider enterance and exit
MJ F | Overall ExperienceManager was very helpful and friendly
Angela S | First ImpressionsTakes too long to get refund
TONY L | Overall ExperienceThere were mice all over my things
Latizza D | Overall ExperienceVery knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.
james g | First ImpressionsYes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...
Mazarine B | Overall ExperienceI thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitation
Yaphet B | Overall ExperienceIt was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.
Stephen O | First ImpressionsGreat service
Daniel E | First ImpressionsStaff was friendly and knowladgable
Jarrod M | First ImpressionsVery friendly and helpful staff!
Stephen B | First Impressionsmy storage experience was excellent
randy D | Overall ExperienceThank you
Ginalucia T | Overall ExperienceStaff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.
jasmine b | First ImpressionsThe two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James
James H | First ImpressionsAs much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍
Irina M | Overall ExperienceI know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.
Joann R | Overall ExperienceThe staff member who checked me in was professional,friendly and made the check in process simple and smooth.
Philip F | First ImpressionsGreat staff and very accommodating!
ITG B | Overall ExperienceLocation manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!
Irina M | First ImpressionsI've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised
Matthew A | Overall ExperienceThe roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.
Matthew B | Overall ExperienceThey were great. Things went very smoothly.
SAMUEL A | First ImpressionsGreat service
caman m | First ImpressionsVery Pleased With The Service I Received.
Jean B | Overall ExperienceThose guys were absolutely great. We will be long-term customers there
FERGALI F | First ImpressionsThe staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.
MICHELLE M | Overall ExperienceBest Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.
Kelly F | First ImpressionsThere were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.
Gabrielle S | Overall ExperienceThanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...
susanna b | First ImpressionsI had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..
Irina M | Overall ExperienceThe person who helped me both times, Wayne, was helpful and quick.
lisa b | First ImpressionsThe unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card
Joan R | Overall ExperienceThank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!
Irina M | First ImpressionsThe doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.
peter n | Overall ExperienceIf I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.
Charles L | Online Move InEverything was good but it was expensive.
Mehread M | Overall ExperienceThe staff and management was very helpful thank you so much for your assistant
Martin M | First ImpressionsAll staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!
Jeffrey L | First ImpressionsThe gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.
RAY J | Overall ExperienceI tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected
RAY J | First ImpressionsThe code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in
Dana W | First ImpressionsAlways helpful with any of my needs
Linda L | Overall ExperienceClean and very hospitable storage.
CORTLAND B | First ImpressionsNicholas was very helpful with answering all my question I was very happy with my service.thanks
jackie l | First ImpressionsEmployees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Ryan A | First ImpressionsGreat Service
Raquel C | First ImpressionsI was very happy with the moving company and storage the workers were very friendly
Nerva h | Overall ExperienceThe only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
alexander P | Overall ExperienceGood job
mark e | Overall ExperienceThe gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
alexander P | First ImpressionsGood experience
Linda K | First ImpressionsThey screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
david m | First ImpressionsGood job
mark e | First Impressionsconvenient, easy & quick, thanks. Jo
jo s | First ImpressionsThe staff were extremely professional, quick to respond and assist, and very friendly.
pam f | First Impressionsok
James D | Overall ExperienceGreat service always courteous
BRENDA M | Overall ExperienceThe staff are friendly and courteous.
Kenya M | Overall ExperienceThe staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Michael G | Overall ExperienceAlways polite, friendly and helpful. Storage location was clean.
Kirsten J | Overall ExperienceI had no issues.
DUVERNEY D | Overall ExperienceThe hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
chris m | Overall ExperienceGreat storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Christopher G | Overall ExperienceBroken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Rebecca F | Overall ExperienceNa
Julien W | Overall ExperienceGreat service, friendly and helpful :)
Karen B | ReservationWould not recommend because price increased 2x in over a year
Mary k | Overall ExperienceGreat job
Israel M | Overall ExperienceThe facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
Greg K | Overall Experiencei am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
HERMAN M | Overall ExperiencePositive experience from start to finish. Thank you.
Diane S | Overall Experience