Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When closing out my unit I had paid in full for 3/22 thru 4/22. I closed the unit on 4/13 and was told I would not get any money back even though I did not have the unit for the entire month!!! Not good business practice!
emily g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John B
|
Online Move In
Rating:
5.0
Christine, the manager, was absolutely fabulous! She was very professional, proficient and personable. She created a wonderful experience. Thank you thank you!
Joseph D
Rating:
5.0
Customer did not leave a comment.
Nicholas C
Rating:
5.0
Customer did not leave a comment.
Alejandro F
Rating:
1.0
Educate the employees in this location about customer service!
Donna F
Rating:
5.0
Customer did not leave a comment.
nancy m
Rating:
4.0
Customer did not leave a comment.
RAMON E
Rating:
4.0
Customer did not leave a comment.
Steve M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary B
|
Overall Experience
Rating:
5.0
It went very well thank you
nancy m
Rating:
5.0
Customer did not leave a comment.
Ryan S
|
Overall Experience
Rating:
5.0
lower prices,,, lol.
james h
Rating:
5.0
Customer did not leave a comment.
Elizabeth C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Big help, very friendly and informative!
Max Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS C
Rating:
5.0
Easier drop off app. Not intuitive. May have been me but app was cumbersome and frustrating
Tom B
Rating:
5.0
The cargo van was dispatched to me completely filthy, both in the front and back. I understand around this time of year with all the snow, salt and freezing temperatures, it’s challenging to keep the interiors clean, but there was trash in all both doors and a tack on the passenger seat. ALL FOUR TIRES had low air pressure in the 50s/60s when the PSI should be at 80.
This is not something I would ever complain about nor ask for a refund, simply just inform the manager or whomever is working upon returning it since this isn’t usually my experience. I understand I am not leasing a luxury vehicle but I actually do expect them to be relatively clean - at least all trash removed - and more importantly, safe. The tire pressure is an issue and should be routinely checked especially during the colder months.
Despite filling up the cargo van to a full level prior to returning it, I was charged as if the van were brought back with only a quarter tank. I suspect whoever checked the vehicle didn’t check the gas gauge but the temperature gauge which is just an absolute amateur move.
I have a receipt for the gas. I sincerely doubt this vehicle was dispatched after I dropped it off at 2 PM so I would like an employee to double check the gas level first thing tomorrow morning. You can also check ALL my past reservations and you’ll find I’ve never failed to fill the gas tank. Failure to do so is just incredibly rude and inconsiderate to the next customer.
The Clinton U-Haul location closes at 3 PM on Sundays. I was disappointed when I noticed the error at 2:45 PM - and when I immediately called in hopes to catch someone before the location closed, no one answered at the store location. I called 10 times. This is just pure laziness - either staff didn’t want to answer a customer’s call so close to closing or they left early.
This experience was just completely frustrating and unacceptable and this is coming from a customer who does not spend hundreds at U-Haul annually, I spend thousands. And this is the first time I have ever complained.
I would like a full refund and I want my email forwarded to the current, new manager at the Clinton location so she’s aware of the situation. Since she took over the store location, the location itself appears much more organized and clean. She should be aware of this situation.
Home A
Rating:
5.0
Customer did not leave a comment.
Dan W
Rating:
4.0
good
matthew a
Rating:
5.0
Thank you ⭐️⭐️⭐️⭐️⭐️
Rodrigo M
Rating:
5.0
Customer did not leave a comment.
George B
Rating:
5.0
Thank you all of you...since the beginning ( Mr. Melendez ) thru the end...(Christine, Roberts..)👍👍🙏🕊.
God's bless you guys,
Edwin Torres
Edwin T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack J
Rating:
5.0
The manager at the Clinton, Massachusetts!! Was amazing her name is Christine!!! GREAT CUSTOMER SERVICE!
Kelly S
Rating:
5.0
Customer did not leave a comment.
Marcus R
Rating:
3.0
Not much expertise from the attendant regarding ball or hitch capacities. Since I had done the research in advance, I did not need much guidance and input. When I arrived there seemed to be a question about the availability of the trailer I had reserved months earlier - this was a momentary point of unacceptable stress. It turns out, the location had the equipment, but if they had not, it would have created a significant scheduling and financial problem for me. A reservation should be guaranteed or U-Haul should have responsibility to accommodate their commitments or pay a significant accommodation fee.
Lee S
Rating:
3.0
Customer did not leave a comment.
Krystyna T
Rating:
5.0
Customer did not leave a comment.
joe n
Rating:
4.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
Customer did not leave a comment.
Stephen C
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
The truck automatic transmission would get stuck in high range on hilly terrain, i think the torque converter might be starting to have issues. This is potentially bad as the truck can over rev if the hill descent is long.
James H
Rating:
1.0
New manager in Clinton guy is asshole
Shawn A
Rating:
5.0
Customer did not leave a comment.
Joseph B
Rating:
5.0
Customer did not leave a comment.
Whitney B
|
Overall Experience
Rating:
5.0
Everything was Perfect. Easy rental.
Jason H
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
Overall Experience
Rating:
5.0
The guys were friendly and very helpful; the trailer was ready to go and they hooked it up to the hitch and made sure it was safe.
Jon M
Rating:
5.0
We were very satisfied with our experience. Thank you.
Susan M
Rating:
5.0
Great facility and Mr. Nguyen was extremely professional and helpful in making my decision to rent a storage unit.
Christian H
|
Overall Experience
Rating:
4.0
The manager is friendly, if there was a problem he addressed it and found a solution right away.
Dan G
|
Overall Experience
Rating:
3.0
I went to pick up Friday night and although I was in the app at the front door, I was told I was at the wrong location. So I returned Saturday morning, but apparently my agreed drop off spot in Walpole NH no longer had space, so I had to drive to Newport NH. This is the reason I had excess miles that I was charged for. I request that you reverse charges for the extra miles on Order Number: 20818115.
Tom L
Rating:
3.0
Everything was great about the facility but the prices are just too high for a unit. Prices went up 3-4 times while I had the unit for the 2 year tenure
dante d
|
Overall Experience
Rating:
5.0
Everything was great. No improvements needed
Lisa K
Rating:
5.0
Customer did not leave a comment.
helen b
Rating:
5.0
Convenient storage at a reasonable price
Anthony D
|
First Impressions
Rating:
5.0
Thank you Nguyen
NABIL E
Rating:
5.0
This was one of my best uhaul experiences. Uhaul colleague was very helpful and quick in handling the rental process.
David P
Rating:
5.0
Very nice polite Man working alone doing more thsn 1 at a time with a smile will go back to him again
James E
Rating:
5.0
Customer did not leave a comment.
Jonathan G
Rating:
5.0
Worker was amazing and sweet
Linda S
Rating:
3.0
Bring earplugs inside the truck is extremely loud, just driving down a road!
They should have insulated the back fiberglass cab. I wouldn't want to take a long trip in the highway when this thing!
Kenneth W
Rating:
5.0
Buy Nguyen was very helpful and waited for us while we arrived just 2 minutes before closing on Sunday. Amazing experience- ***** 5 stars to this gentleman!
Thank you
Bhupendra R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ann p
Rating:
5.0
Truck was clean, but needed maintenance.
Linda m
Rating:
5.0
Fast and easy
Jim S
|
Overall Experience
Rating:
5.0
friendly service
Charles D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristina K
Rating:
5.0
Great customer service!!
WILLIAM C
Rating:
2.0
Trailer fell off on a main road in traffic. Rented a truck and motorcycle trailer. The employee connected the trailer and took a photo. I drove a few miles down the road and when I looked in the rear-view mirror the trailer was flopping all over the place and somebody on the sidewalk was hollering at me. I had a drive further down the road so I could stop safely. When I got to a stop sign I jumped out and saw that the trailer wasn't connected and was basically just being dragged by the safety chain which scared the living @#$% out of me. A few people were shouting at me as if it were my fault, which was very embarassing to say the least. I'm glad this happened before I got to the highway. The employee I dealt with that day was very professional and courteous, and it was a positive experience up to that point. Unfortunately I think he just sat the trailer on top of the ball hitch and tightened, not realizing it wasn't seated on the ball. I understand mistakes do happen so I feel awful for him. Nobody goes to work wanting this to happen to a customer.
William R
Rating:
5.0
Customer did not leave a comment.
helen b
Rating:
3.0
Customer did not leave a comment.
joel p
|
Overall Experience
Rating:
5.0
The motorcycle trailer towed great, worked very well and very easy to load, tie down and unload. My only concern was there was not a spare tire, which I did not need but would not have liked waiting for a support team to find me and bring a tire if needed. Overall, very happy and would do this again.
Steven B
Rating:
5.0
170,000 miles on truck, driver seat belt did not function correctly. probable warped rotor on front brakes - terrible rocking when braking. Squealing/squeaking in front end (bearing). Employees were all very good, hence the 5 star is for them. Corporate would be more honest saying truck is 12' + 3' and not 15'. Sure the diagram shows actual 12' box but markets it as 15'. It's like "read the tiny print". I rented one of your vans and I knew exactly what I was getting. Now I have to make another trip based on everything not fitting. No wonder a friend uses Penske.
Scott C
Rating:
4.0
When training a new employee how to hookup a trailer, have him/her/they train on Uhaul trucks so that when a customer rents a trailer, this does not take so much time.
Connie B
Rating:
4.0
The person that helped me was very good. He guided me to a place to park, reviewed the condition of the trailer, took some pictures, entered some data onto phone and off I went. Satisfied
Wesley E
Rating:
2.0
My gripe is with the gas reporting. I received the truck with 1/4 tank, and returned it with what appeared to be 1/4 tank but it was reported as an 1/8. I traveled 31 miles and added over 5 gallons of gas. These were normal roads and I did not use any air conditioning, so unless this truck only gets 6 mpg, I was unfairly charged for it.
Matthew R
Rating:
3.0
Truck was somewhat dirty - not too dirty but clearly very well used. Previous renter had left items in the truck which was missed by UHaul crew during checkin and I had to remove/discard. I would have appreciated truly clean and sanitized vehicle. Windshield was coated in a film - which I can only assume was from smoking/vaping/etc. I know its a rental truck and standards are lower, but still pretty gross.
David N
Rating:
5.0
Customer did not leave a comment.
EDSON D
Rating:
5.0
Customer did not leave a comment.
MAURA S
Rating:
5.0
Customer did not leave a comment.
Brooke S
Rating:
5.0
Your team who helped me pick up and return the truck were *excellent.* They were both professional and courteous while still being quick and efficient, especially during a difficult time of year (Back to School and End of Month).
I would happily return to U-Haul of Clinton for my next U-Haul rental.
Jason T
Rating:
4.0
The guy who helped me was absolutely great. I left a pair of sunglasses in the truck, and he called to let me know. That kind of honesty and customer service should be recognized and rewarded.
John S
Rating:
5.0
The manager of this location was exceptional. He was kind, knowledgeable, and made the process very easy. I highly recommend this location and will be using again should the need ever arise.
Francene G
Rating:
5.0
The manager was excellent, and very informative.
jason d
|
First Impressions
Rating:
1.0
Don't over charge for fuel and condition of vehicle when it's returned exactly how you rented it
Ronald R
Rating:
4.0
Customer did not leave a comment.
Helen R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eric P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan K
Rating:
5.0
Earlier and later gate hours would make it even better. More gravel on the open lot spaces would make it better as well.
marlon r
|
First Impressions
Rating:
5.0
more 10' trucks
BARRY S
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
4.0
we moved forward!
Karin S
Rating:
5.0
Customer did not leave a comment.
Jim S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
Overall Experience
Rating:
5.0
Check tire pressure.
Barry M
Rating:
5.0
Customer did not leave a comment.
Miguel M
Rating:
1.0
Customer did not leave a comment.
Sam A
|
Overall Experience
Rating:
5.0
Huy was very helpful.
Robert A
|
Overall Experience
Rating:
4.0
Huy was responsive, showed me the covered storage areas, and had me signed up right away. When I came with my RV he had the spot ready, provided my contract, code and card, and shared pertinent info. So far so good!
jana w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leah Z
Rating:
5.0
Customer did not leave a comment.
Ed M
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W
|
Overall Experience
Rating:
5.0
I thought the final price I paid for the rental was quite high. $200 for less than 12 hours seems kind of ridiculous.
Erin C
Rating:
5.0
Yes
Jose a
Rating:
5.0
Customer did not leave a comment.
eric r
Rating:
5.0
really? nothing.
William c
Rating:
5.0
The manager in charge at the store was a gentleman, very honest and knowledgeable.
John K
Rating:
4.0
Customer did not leave a comment.
Phil D
Rating:
5.0
Customer did not leave a comment.
Maron W
Rating:
5.0
The over all rental good. But my rental was a good size pick but wish it had other options with it. Like a ramp to move large items to load truck being it didn't have hydraulic system to raise large items to truck. Thank you
Carmelitia W
Rating:
5.0
Customer did not leave a comment.
Daniel P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Overall Experience
Rating:
5.0
Great service and great staff!
DANIEL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
5.0
Customer did not leave a comment.
Stephen T
Rating:
4.0
This is the second time I have dropped off the trailer DURING BUSINESS HOURS and had to wait around because no employee was present. The office was open and lights on. I started to do the return by app before the employee returned.
carl l
Rating:
5.0
Everything went really smooth. The attendant was very good no issues no problems. Nice job.
Thomas T
Rating:
5.0
The establishment was perfect. Everything. Went smoothly
Victor B
Rating:
4.0
Customer did not leave a comment.
Michael H
Rating:
4.0
Customer did not leave a comment.
Sonitha E
Rating:
5.0
Customer did not leave a comment.
Howard G
Rating:
5.0
NA
Peter D
Rating:
5.0
Things were great there.
david f
|
Overall Experience
Rating:
5.0
Great customer service, nice friendly staff. In and out in minutes.
William B
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
4.0
Tire pressure was very high in some tires, very low in others. The time it takes to check out all the dings and scratches and photograph the vehicle is ridiculous. I’m going to think twice before I ever rent from you again.
Paul G
Rating:
5.0
Customer did not leave a comment.
Isabelle T
Rating:
4.0
Although open when I dropped off at the location, no one was in the office to check me in. The app check in made it seem like it was going to charge me again for the rental. When the employee did return from wherever he was, he did explain that the initial charge was just pending would fall off. App should make that clear.
Otherwise good experience
carl l
Rating:
5.0
Customer did not leave a comment.
Kathleen S
Rating:
1.0
In fact, I used to rent unit 864 in Clinton MA. The bad customer service and the over charges had forced me to leave. Luis Melendez Rivera had by mistake locked my unit so many times and I had to call him to open my place. It's been a rough experience.
Unfortunately, I am continuing to receive late notice from Luis Melendez Rivera while I no longer rent. Will you please ask him to do a better job and no longer send those notices?
Alain A
|
Overall Experience
Rating:
5.0
Climate control option if possible.
Eric P
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Everything was excellent keep up the great work !
ELBA P
Rating:
4.0
Customer did not leave a comment.
Clive H
Rating:
5.0
Jake was extremely helpful throughout the entire process. Thank you!
David C
|
Overall Experience
Rating:
5.0
Staff was amazing. Very helpful after a disaster with storage at Leominster facility. Reservation accepted but no available units? The staff at clinton went out of their way to accommodate us and make it a smooth process. They even changed my truck and trailer return to them. Awesome job...awesome service...awesome people....thank tou so much...
Michael H
|
First Impressions
Rating:
5.0
The guy on duty the morning after I returned the truck found some very valuable items I left behind in the cab. He called me right away and I picked them up that morning. I’m so thankful for such honesty and integrity. That guy deserves recognition! I’ll always choose U-Haul because of my experience
John F
Rating:
5.0
Customer did not leave a comment.
Jonathan G
Rating:
5.0
Kevin was great
Jeff T
Rating:
5.0
Customer did not leave a comment.
John P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy M
Rating:
4.0
Customer did not leave a comment.
Kathleen F
Rating:
4.0
Customer did not leave a comment.
linda K
Rating:
4.0
Customer did not leave a comment.
nicholas t
|
First Impressions
Rating:
5.0
Great experience with Jake ,he explained to me everything what I was looking for,very good communication! Thanks Jake
artan m
|
First Impressions
Rating:
3.0
No numbers on my unit despite my complaints. When I went to close my unit out. The gentleman working had no access to the cash drawer and could not sell me any additional products. I don’t understand why he was working if he cannot do such basic tasks..
THOMAS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melissa W
|
Online Move In
Rating:
5.0
Had a storage unit and rented multiple vehicles over the last 3 years! Great customer service!!!
Thank you!
KATHY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ramon c
|
Overall Experience
Rating:
5.0
Luis was great! Made everything easy
DAVID M
|
First Impressions
Rating:
5.0
The manager is a wonderful person and will do anything to satisfy you needs
Alejandro F
|
Overall Experience
Rating:
5.0
Always willing to help, friendly staff. Thank you
Breden R
|
Overall Experience
Rating:
5.0
Very pleasant experience with a stuff grate people.
ATTILA H
|
First Impressions
Rating:
4.0
Conveniently located and reasonably priced.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
douglas d
|
Overall Experience
Rating:
5.0
Thank you for such a positive experience
CHRISTINE O
|
Overall Experience
Rating:
5.0
Keep up the good work
Paul T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
3.0
Hard to get in touch with specific uhaul locations.
William S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janette D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hanningtone o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john b
|
First Impressions
Rating:
5.0
Best Uhaul establishment I’ve ever visited.
TREVA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christia e
|
Overall Experience
Rating:
5.0
Bueno
itanael d
|
First Impressions
Rating:
5.0
Millie was awesome to deal with.
Seth G
|
First Impressions
Rating:
4.0
Customer service at this U-Haul location is exceptional. Every employee I interacted with was very friendly and helpful! Kudos!
Tracy S
|
Overall Experience
Rating:
3.0
The manager is not friendly at all or has his moments. He could be a good person but he sure needs a class in customer service.
SAMUEL J
|
Overall Experience
Rating:
5.0
Quality services %100
Luis A
|
First Impressions
Rating:
5.0
Millie is the best hire you have ever made. She is warm, personable, gracious, professional and goes the extra mile!
DIANE L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DENISE S
|
Overall Experience
Rating:
5.0
The staff here have been beyond helpful over the past week for me.
John s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
laura n
|
Overall Experience
Rating:
3.0
Depending on my refund , i would use them again
Mike L
|
Overall Experience
Rating:
5.0
The best place
william h
|
Overall Experience
Rating:
5.0
The gal was soooo awesome!! They told me when to come back when one was opening up, so grateful bcuz it’s very close to my house! Soooo happy!!
Sarah M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maribel O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
NATHANIEL G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
olivia s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoseD C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
W D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
5.0
Very friendly & helpful staff.
Carmen R
|
First Impressions
Rating:
5.0
Thanks for making tough time easier to move!!!
joseph m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANE M
|
First Impressions
Rating:
5.0
Luis is extremely helpful and very professional. He helped out when we needed it!
WENDY G
|
Overall Experience
Rating:
5.0
Manager Luis was extremely helpful in securing us storage for our vehicle.
TIM C
|
First Impressions
Rating:
5.0
Great staff!!!
JOHN F
|
First Impressions
Rating:
5.0
Dan un buen trato alas personas
samuel b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRETT K
|
First Impressions
Rating:
5.0
I was happy with my experience at U-Haul in Clinton. They have extremely helpful employees working there.
andrew s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda N
|
Overall Experience
Rating:
1.0
If you pay you bill and move few days later they don't give you money back for the rest of the month so.use you all month and move out and they don't explain that to you when you move in no fair
Miguel R
|
Overall Experience
Rating:
5.0
All of my experience’s with UHAUL have been excellent.
CHRISTINE O
|
First Impressions
Rating:
5.0
Luis was awesome!
douglas d
|
First Impressions
Rating:
5.0
Luis was extremely helpful on site throughout my rental process as well as helping secure uboxes for an out of state move. The other staff I interacted with were also awesome and super helpful and knowledgeable.
Rudy G
|
Overall Experience
Rating:
5.0
Luis the manager was great. He was very professional and courteous. Was a great pleasure to deal with him.
JoseD C
|
First Impressions
Rating:
5.0
Luis was awesome and was quick and knew his stuff. Highly recommend!!
dante d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROB G
|
Overall Experience
Rating:
1.0
Rented a unit and the employee forgot to take the universal lock off so when my movers showed up with a truck filled with entire house we couldn’t get into unit and the store was closed ! We had to let the moving company leave and go to a different town to unload the entire truck the next day by ourselves. And then he still charged after saying he didn’t put the charge through…for the unit we were locked out of. That was 3 days of multiple phone calls to get refunded.
AMY K
|
Overall Experience
Rating:
1.0
The unit Didn’t have the lock removed therefore when the moving company showed up it was locked and office was closed! Horrible experience. Had to keep our belongings on truck overnight and move it ourselves the next day. Rented a unit in another town ! Never again will ai use Uhaul products.
AMY K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wandy T
|
Overall Experience
Rating:
2.0
Always a bunch of crickets in the unit. Getting all over your stuff Always broken glass and debri over the driveways. Never enouph staff. On three separate occasions I had to stand there and wait more than a half an hour to talk to someone because there was only one person and they where helping someone else.
Kristopher V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rael O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel B
|
Overall Experience
Rating:
4.0
I am still looking for outdoor space to park RV.
RICHARD G
|
First Impressions
Rating:
1.0
1. Motor home was hit and received 6k damage while parked.
2. While we paid rent on our slot someone else was using it while it was vacant.
3. Let a family member use our slot while we were away and they experienced their unit being moved and their new awning was stolen and replace with a damaged old one.
liam n
|
Overall Experience
Rating:
1.0
Uhaul is very difficult to deal with sometimes. When you call the branch location no one pick up and customer service is very poor. Also they tend to charge you things that don’t need to. Clinton location charged me for cleaning when I never heard of that and I left the unit clean how it was. They still charged me for cleaning. They need to definitely improve customer service!
Suziene P
|
Overall Experience
Rating:
2.0
I had a problem with ants and mice. Lost two furniture pieces due to ant infestation and several items due to mice
martha m
|
Overall Experience
Rating:
5.0
Everything always great.
david f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUIS I
|
First Impressions
Rating:
5.0
I started using a unit last October for a future move to the area, it took us this long to find an apartment, 9 months. We had no problems with the safety of the facility. The staff were outstanding in helping me with my needs. I would never hesitate to recommend U-Hall to anyone. We also rented a truck to move with a one way and drop off at this facility so easy!
John I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lucas v
|
Overall Experience
Rating:
1.0
First they said there was one unit available then when the agent went to check on it it wasn't available. He then said there was another unit available and i should follow him to see it only to find out it wasn't available. Then he tried to offer me a tiny unit which was way too small for my needs so I couldn't take it. Never going back there.
Mark F
|
Overall Experience
Rating:
5.0
SHE WAS GREAT, AND VERY HELPFUL
DONNA J
|
First Impressions
Rating:
5.0
The customer service rep was great, but they need more than one person on a Saturday. The customer ahead of me was so rude. Kept taking phone calls and going outside . There were a few people trying to do contracts. The rep was patient but it would have been much smoother with two people working.
Andria D
|
First Impressions
Rating:
5.0
Pam was extremely nice and helpful.
Matthew R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john w
|
Overall Experience
Rating:
4.0
Stellar customer service! Antoine was friendly, pleasant, and extremely helpful. I had an issue with my storage unit and he solved it immediately. Can't speak highly enough about the service.
The condition of the unit I rented was poor; I had a leak that caused slight damage to my items (I was switched to a different space once I mentioned it).
I do wish the access hours were a bit longer, as I sometimes need to gather things for my business later at night. It's not a huge deal would, but it would be so much more convenient if it was 24-hour access.
All in all, I am very happy with my experience.
Tiffany G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
luis n
|
Overall Experience
Rating:
5.0
Great people I was there for lie 6 years and they could not have been better! Even during my move out they really helped me. Great management and professional people 👍
RICHARD F
|
Overall Experience
Rating:
2.0
The staff was great, the rooms do get damp so I did lose some furniture. A tall particle board book shelf (not great material to begin with) it swelled from the dampness. And I also had to dispose of a couch due to mold. I didn’t bother to fill out a claim for these items as they weren’t great to begin with!
If you need to store something long term you may want to find a climate controlled facility. If you just need some space for plastic totes and things of that nature this facility would be perfect. They’re so great to work with for renting their trucks also!
Jessica L
|
Overall Experience
Rating:
5.0
Good experience.
JOHN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Theresa G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike f
|
First Impressions
Rating:
5.0
2nd time here. Positive experience both times. Great customer service.
Robert C
|
First Impressions
Rating:
3.0
It was ok but limited offerings as far as sizes of units. I also wish you would prorate the unit if we leave early, it’s not like you would lose money really since it seems there are lots of people that would rent the unit right after we move out.
Lindsey M
|
Overall Experience
Rating:
5.0
Store Manager was excellent and very responsive
David J
|
Overall Experience
Rating:
5.0
Signing up was easy. Office help was efficient and thorough. Got assistance picking out supplies. All good.
Debra A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick F
|
Overall Experience
Rating:
4.0
Overall security is very good and the RV spots under the roof shelter are excellent for storage. The access road around the RV storage tends to not drain well, gets muddy , and could use some more crushed stone, slope and runoff work.
Tony F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jack s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy D
|
First Impressions
Rating:
5.0
Very satisfied witt every aspect.
lorraine m
|
Overall Experience
Rating:
5.0
Tammy was very helpful and kind. Made doing business easy and pleasurable!!!
John F
|
First Impressions
Rating:
5.0
Was overwhelmed by there impeccable capacity
VICTOR B
|
Overall Experience
Rating:
5.0
Top notch service and experience!.
Job well done!
MOHINDRA S
|
Overall Experience
Rating:
5.0
The facility on High St in Clinton is exceptional. The office is extremely well stocked and neat and organized. What makes this facility so special is the outstanding leadership of Tammy the manager. She is always so helpful and caring to the customers. Moving is a stressful time and Tammy's calming and supportive demeanor always picked up my spirits. She is truly a goodwill ambassador for Uhaul and I am thrilled to recognize her efforts on this post.
FYI I used your facility for 2 one way rentals as well as storage. Dan R.
Daniel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan M
|
Overall Experience
Rating:
5.0
I worked with Tammy and she was great. She explained everything clearly and helped me get in to a moving truck with no hassle. When finished, she went over all the charges and provided my a receipt related to my storage move out. She was great & highly recommend this location.
Carrington C
|
Overall Experience
Rating:
5.0
Tammy Thompson the Gen Mgr was knowledgeable , professional and always smilin. A pleasure to work with.
Paul E
|
First Impressions
Rating:
5.0
Very good management.
Carole L
|
Overall Experience
Rating:
5.0
The lady at the desk Tammy was real helpful.
Thomas B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dick B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
liam n
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Merle G
|
Overall Experience
Rating:
5.0
Tammy was the best.
Russell K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jay M
|
Overall Experience
Rating:
5.0
Wonderful greeting and assistance by the manager,full explanation of the services. Directions to our unit were easy to find.she was a delite!
John I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
terry k
|
Overall Experience
Rating:
1.0
Overcharged repeatedly but on auto pay
Idiots at the office could never fix issue
Home office not much better
Keep increasing prices
SCOTT S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD A
|
Overall Experience
Rating:
5.0
Worked exclusively with Tammy. Excellent customer service. Would recommend your business and would tell them to ask for Tammy.
bob c
|
Overall Experience
Rating:
5.0
Staff was always helpful and friendly. Whole process of moving in and out was easy and convenient
Richard M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret M
|
Overall Experience
Rating:
5.0
Tammy went above and beyond to help us make our move as simple as possible, and when I did stupid and made a mistake or misunderstood something she was incredibly forgiving and helped set things straight. Will definitely refer family and friends with moving/storage needs and when the time comes, I’ll be back!
Zachary H
|
Overall Experience
Rating:
5.0
Tammy was amazing to work with!! Very helpful!
Stephanie S
|
Overall Experience
Rating:
5.0
Tammy was very professional and friendly
will definitely use u haul again
elizabeth j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edmund d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Suzanne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD G
|
Overall Experience
Rating:
2.0
As a repeat yearly customer, I do not appreciate the attitude and argumentation I received from same person on two separate occasions. I'm a paying customer, I do not need this guy hollering at me .I'll go elsewhere this year.
Mark M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yandry V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila M
|
Overall Experience
Rating:
5.0
U-Haul made my move much less stress free than I thought it would be.
Thank you!
Mary P
|
Overall Experience
Rating:
5.0
I was very happy with my experience. I no longer had the need for storage space. But if my needs change, I won't hesitate to rent space again.
CHRISTINE C
|
Overall Experience
Rating:
5.0
Always received excellent service...
Suzanne C
|
Overall Experience
Rating:
5.0
Great experience.
Janet S
|
First Impressions
Rating:
5.0
Scott was terrific . Explained the whole process and everything worked just as Scott explained to us . Excellent customer service!
Richard M
|
First Impressions
Rating:
5.0
I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.
David W
|
First Impressions
Rating:
5.0
We needed short term storage at very short notice. A 10'x30' happened to be available and we took it. The curbside access and extra size made loading and unloading very efficient.
EVAN S
|
Overall Experience
Rating:
5.0
The staff is súper friendly and shows true interest in a well planned travel exoeriance .
I highly reccomend the storage facility in Clinton mass.
BOBBY H
|
Overall Experience
Rating:
5.0
The new manager was very helpful and friendly
NANETTE L
|
Overall Experience
Rating:
5.0
Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.
James H
|
First Impressions
Rating:
5.0
Chris is beyond excellent, concentrating on customer service. Makes a huge difference when you're under stress doing difficult things like moving and storing!
Paula N
|
First Impressions
Rating:
5.0
Very well run very professional I was impressed
perry b
|
First Impressions
Rating:
5.0
Cris the manager is a great guy. You’re lucky to have someone like him running your place
BYRON D
|
Overall Experience
Rating:
5.0
Great experience!
Sheila M
|
Overall Experience
Rating:
5.0
No comment
teresa s
|
Overall Experience
Rating:
3.0
Chris was did a great job handling all my storage and truck rental needs over the past year with Uhaul I saw 2 store managers and Chris was by far the best..
Best,
Matthew B
|
Overall Experience
Rating:
5.0
Well run facility!
KARL J
|
Overall Experience
Rating:
5.0
The UHaul website does not provide the convenience it advertises. This is my only criticism of the storage location.
Claire M
|
Overall Experience
Rating:
5.0
Extremely helpful and friendly. He made sure I had everything I needed.
Advised me with knowledge on the things that I had questions or concerns.
Diane W
|
First Impressions
Rating:
5.0
👍
Luis I
|
Overall Experience
Rating:
5.0
Great experience. Staff was wonderful!
Angela E
|
Overall Experience
Rating:
4.0
Chris and his staff were helpful and friendly
charles o
|
Overall Experience
Rating:
5.0
Awesome couldn't sent reviews tryed
Jeffrey L
|
First Impressions
Rating:
5.0
The staff were all friendly and efficient.
William M
|
Overall Experience
Rating:
5.0
Thank you!!
Sheila R
|
Overall Experience
Rating:
4.0
Manager was very helpful and was a great guy.
Thanks Roger
ROGER P
|
Overall Experience
Rating:
5.0
Easy and efficient process. Dependable every step of the way.
Francis W
|
First Impressions
Rating:
5.0
Nice helpful employee
Debra M
|
First Impressions
Rating:
5.0
Always well taken care of. Snow removal was always done in a timely manner and staff always ready and willing to help.
donna g
|
Overall Experience
Rating:
4.0
Overall great service. Easy registration process. Chris was super friendly and helpful. Unit is clean and secure. Would give it 5 stars if my fob worked, technical issue. Should be all set today.
Nancy F
|
First Impressions
Rating:
4.0
The storage unit is easy to access. It is reasonable for a small space. The staff who helped me (Chris) was great and super helpful.
Zachary T
|
First Impressions
Rating:
5.0
Very happy my strorage
Michael E
|
Overall Experience
Rating:
5.0
Great facility and manager
I will definitely be back next fall.
Brendan L
|
Overall Experience
Rating:
5.0
Very friendly staff.
Todd M
|
Overall Experience
Rating:
5.0
Thank you
Pam W
|
Overall Experience
Rating:
5.0
Staff was super friendly and helpful.
Pam W
|
First Impressions
Rating:
5.0
Entire staff and management were awesome, friendly, & helpful!
nadine h
|
Overall Experience
Rating:
5.0
Thanks for ur service
zoraida m
|
Overall Experience
Rating:
2.0
Overall - great people, location and facility. BUT - 1st renter of 2 new units w/ wood floors over dirt. Serious mold after 30 days covered everything. Many items destroyed. Insurance didn' cover
R L
|
Overall Experience
Rating:
5.0
We should be reimbursed for the time we don't use if we close the agreement early
genilson j
|
Overall Experience
Rating:
5.0
Amazing experience, the staff was very professional and the storage rooms in perfect conditions.
No more words, it can't be any better.
drite k
|
Overall Experience
Rating:
5.0
Very happy with the service
john k
|
Overall Experience
Rating:
1.0
U-Haul failed to honor this written agreement
Stephan R
|
Reservation
Rating:
5.0
This place is the best, employees were very accommodating and knowledgeable and friendly, to bad I moved, I would have liked to stay there,
Thanks Rick
Richard M
|
Overall Experience
Rating:
2.0
Flooding is a problem I had an inch of water in my unit one day after heavy rain. My unit had alot of videogames and electronics in it so this was very destressing to me.
Peter D
|
Overall Experience
Rating:
5.0
Jordan is a very helpful and friendly person. He was always there for us when we had questions.
Wendy L
|
Overall Experience
Rating:
5.0
Great!!!
HARIPRASAD D
|
Overall Experience
Rating:
5.0
Great service and hours. Very user friendly experience.
richard a
|
Overall Experience
Rating:
3.0
Paid monthly rent on 1st of mo but moved out on 10th.Manager verbally advised I'd be credited for remainder of mo.This was not honored when I checked out because I was "removed from the system." What?
John D
|
Overall Experience
Rating:
5.0
Very helpful and very easy to work with
karen s
|
Overall Experience
Rating:
4.0
Great place to store items. A little expensive for the small unit.
