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Donald KCustomer Reviews for U-Haul Moving & Storage of Clinton Township
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello 5 Star excellent service staff was very professional
shawn b | Overall ExperienceEveryone was superb and the place was very clean
candice s | First ImpressionsVery satisfied their employees are top notch very helpful and knowledgeable!
shawn b | First ImpressionsThank you Madison at the Gratiot facility. She was the best I will recommend my family and France to come to this facility.
charita y | First ImpressionsStaff at this location are always helpful.
Kc Z | Overall ExperienceI love all the staff up at that U-Haul location the staff up there are awesome. They takes good care of the customers and makes sure there are satisfied
MONIQUE W | First ImpressionsThe staff was very unprofessional, and stating that he need further training, inconvenienced me and my move. Several different instances either remove them or retrain him gave away merchandise because they did not want to open the cash drawer
Salena T | First ImpressionsVery friendly
Edna R | First ImpressionsEverything was great
Eddie D | Overall ExperienceThe donation area was a major good idea because it saved me a lot of time and energy in my day Great idea U-Haul
David K | Overall ExperienceThe girl5s that helped us we're amazing! Very helpful and friendly!
janelle c | First ImpressionsI was not informed that this was not a 24/7 facility therefore I had to miss work and keep my truck longer and hire more ppl to help and I’m very upset about that
Johnita S | First ImpressionsEveryone was so nice, made you feel like family. I would totally recommend this facility to everyone. Thank you, thank you for everything.
WANDA H | Overall ExperienceI am moving in from out of state. I had a 10x15 unit reserved. I get to the location only to find out that I don’t have a unit. I now have a 2 separate units that are not next to each other… I was told that making reservations doesn’t guarantee a unit by the location manager. The staff was not rude but the comment and nonchalant response to my unit being unavailable was unacceptable.
LaToya W | First ImpressionsI've only used one other storage and you are much better than they were so yes it was a good experience...
Debra B | Overall ExperienceNA
Terrence V | First ImpressionsThe guys that took care or my rental And storage set up were awesome !!!! Keep up the good work
RASONE F | Overall ExperienceLet me start by saying the manager Tennille and the young girl employee were very accommodating and understanding when problems arise. Great customer service from them! The problems occurred because two of the male workers that I encountered seemed to really not care about helping with anything like it was a burden. I couldn't understand why they still remained employed after blatantly ignoring calls ( I saw it with my own eyes after never being able to reach anyone) and I was even pushed to the side while one employee decided he wanted to help someone who came in to the office after I stood there waiting for over 30 minutes. And he had no remorse when I said I was here first, he still made me wait. After being there for almost a year I could no longer justify keeping a storage somewhere that I was being ignored and treated less than.
Iris E | Overall ExperienceStaff was always helpful and they were always kind and respectful
Simone L | Overall ExperienceTaneal was excellent along with the rest of the staff she really made my whole week 💯❤️❤️❤️
ladell g | Overall ExperienceI love the security and cleanliness...
Debra B | Online Move InClean, organized and professional service.
Bobby B | Overall ExperienceJust rented a storage space hopefully they don’t go crazy raising the rates
Dennis B | First ImpressionsTelluah was very nice and respectful and helpful.
Linda B | First ImpressionsI have been having hardships and this location has been great and showed empathy concerning my situation
ellen l | First ImpressionsThe location is clean and very convenient with climate controlled units. The employees and general manager are extremely nice and helpful.
Kaitlyn O | First ImpressionsVery nice and considerate understanding your needs very courteous and respectable
GEORGE M | Overall ExperienceIf anyone is looking for a storage facility, they can't go wrong with this location. The staff was extremly helpful at all times. I could never find dirty parts of my storage unit in all the years I was a customer. Job well done!
Dennis B | Overall ExperienceThanks Tenille and Staff. Excellent job. Will be back for our July move
Stacy K | First ImpressionsThis Uhaul and storage facility is the BEST ONE I've been to. I had a storage unit for 2 years and never ever had a problem with my unit or staff. They're always friendly and a tentative whenever I arrived or called. Its always clean and the bathroom is very clean.
Yolanda H | Overall ExperienceTanille is amazing. She excels at customer service. She will work with people who work with her. Hours of operation are convenient. Overall staff is very friendly and prompt to try and serve you and they have a sense of urgency.
MICHAEL M | Overall ExperienceThe only issue was that the business regarding the closeout was not processed correctly. It has since been corrected.
joel r | Overall ExperienceThe Staff are amazing! I used their storage service for 2+ years and I had now issues. Tennile Golden and her amazing staff at 43920 N Gratiot Ave were always helpful and friendly! Thank you to all!
Antoinette E | Overall Experiencevery helpful staff.
james L | Overall ExperienceGood and courteous service very convenient will recommend friends
GEORGE M | First ImpressionsI wish the prices weren’t so high.
jim S | First ImpressionsThank you
irene r | First ImpressionsNearly hit by large metal trim pieces that were falling off the walls. That stuff, especially considering the literal weight, should be better secure than with a single connection
Rob R | Overall ExperienceAside from the many price increases I was very satisfied with my experience renting this unit.
brian p | Overall ExperienceThe Manager Tenille was great, she was very nice, friendly and professional. And Starr, she was also nice and professional. Tennile gave excellent customer service and her staff as well. I would recommend this U-Haul location for storage, and I might use their services again. Thanks again. Ms Carol Johnson Former U-Haul customer 9-24-2022
Carol J | Overall ExperienceEveryone was super friendly and very helpful!
Cristy G | First ImpressionsThé only issue I had was with the electricity. Every time I plugged in my rv the breaker would click. I could never plug in to charge my batteries in the winter.
Donald K | Overall ExperienceExcellent experience with this uhaul location! Greatly appreciated all the help that we received!
michelle f | Overall ExperienceNice people to deal with, and a very nice property.
Daniel M | Overall ExperienceThe customer service rep, named star at this location, is above and beyond excellent at her job. I'm not sure if she is the manager or not? If she isn't, someone seriously needs to promote her to being one, today! She provided me with the utmost care, in my huge stressful situation that had going on, and I am just beyond grateful for her help in everything she did to take care of us, in our time of need...so if you are reading this, and anyone going to this location, please have star take care of you! Hopefully I will find someday that she is the manager! Thank you again star! I am extremely grateful and appreciative of your customer service that you provided.
michelle f | First ImpressionsGm was very helpful and accommodating!!
Nakeisha B | First ImpressionsI went in to rent a unit for a month while I move and the only staff member to acknowledge me was a young woman, Layla. And she barely acknowledged me. Every interaction with her was with minimal communication on her part. Everything seemed like such a chore for her to have to do her job. Plenty of eye rolls, sighs, and complaints muttered under her breath about potential customers after phone calls. After getting the unit rented - paperwork signed, the unit paid for, entry cards made, etc - she told me they didn't have that type of unit available. They oversold it and all that's available is the same unit but climate controlled. I had declined that due to cost because I don't need it. At this point I said I'd accept it if the extra fee was comped. She contacted her manager Tenille who said no. So I asked for a refund. Layla worked to do the refund but then ran into issues printing my receipt. Again contacted her manager about emailing it. For an hour. Finally she contacted another manager for help and as she was on the phone with him tried the other computer. Shocker it printed immediately. As I was walking out she mentioned the second manager said they could comp the extra fee on the climate controlled unit. I declined as my card had already been run and refunded but my money is tied up with U-Haul for up to 5 business days. If it had been approved and offered an hour previously I would have accepted and had a glowing review. As it is this was a very frustrating experience. I don't believe Layla should have a customer facing position. And tennille should maybe do some training on customer retention. I will not be back to this facility; I will be pursuing my rental needs elsewhere and advising friends and family to do the same.
rebecca o | First ImpressionsTennille Golden was professional and friendly. Answered all my questions
Christine P | First ImpressionsThe facility was owned, managed, & staffed by women. I had a storage unit via my job for almost 2.5yrs. It was ALWAYS clean, well lit, even the bathroom was always clean. I had deliveries to my unit. I was always text or emailed when they arrived. It takes women to run these places right. I will be se this facility again, should I need to.
Kathryn F | Overall ExperienceA worker who works the yard, took the van key my special needs daughter accidently left in it overnight, cost me 350.00 for new key
Elizabeth J | Overall ExperienceKeep up the good work
MACK P | First ImpressionsExceptional service from the 2 people working there
ZACHARY D | Online Move InThanks Ladies for going above and beyond for assisting me, you guys rock.
maleka D | Overall ExperienceEverything was awesome! The U-Haul storage unit and building was very clean and always looked brand new... I will fosure be back if I ever need storage again... Just waiting for my 2 months refunds moneies to be returned that I pre-paid for. 5 Star all the way!
kerri k | Overall ExperienceStaff is always friendly and very helpful.
Michael G | Overall ExperienceStaff is always friendly and very helpful with whatever I need.
Michael G | First ImpressionsToo expensive
Dena L | Overall ExperienceThe reason I’m actually coming back to this facility as I was there for five years straight as a pharmaceutical rep storing my samples there is because of the wonderful and outstanding customer service. The manager there is amazing. They go above and beyond they treat their customers with the utmost professionalism and so helpful. They’re great to talk to you it’s just a wonderful experience all around. Great location great facility but even better just terrific people!
ADENA H | First ImpressionsOnly thing was looking for your truck.I feel that the truck should be brought to you ready to go...
CONSUELA V | First ImpressionsStaff was very helpful an considerate
Jamie M | First ImpressionsPeople there were nice. In and out in no time and were super helpful when needed
Emily C | First ImpressionsGreat customer service
charlnita m | First ImpressionsVery nice place to store my stuff and the least expensive I could find
Roswell M | Online Move Invery helpful
CHANTON P | First ImpressionsIf I need a storage unit again I will be back to Uhaul storage I will miss that place thank you for keeping my stuff safe with the controlled temperture unit I am very pleased with out come even after I am gone
LouAnn W | Overall ExperienceThey were really helpful when I first moved my furniture in and still really excellent in the work that they did when I moved out they treated me with respect as well as I did with them walking into the units was always clean and I thank you for letting me have The experience and storing my furniture I had that kind of climate when it’s cold outside my furniture and everything electronics would be at room temperature when it’s hot outside it will be cool in the storage that I had and it was beautiful so It was no damage done to anything thanks a lot U-Haul and your employees.
Tyronda R | Overall ExperienceGood that the storage building is single story. I would not rent one in a multi story; too much time to get to and from the unit.
Michael K | First ImpressionsThis place is beyond terrible
scott m | Overall ExperienceThe on-line elements are fine, but when contacting U-Haul, I found the personnel minimally helpful. Since I would not be present myself at the move-in, the case didn't fit the normal conditions and one person told me "see on-line." Later, another said, "We can't do that [i.e. secure the locker for a couple of days prior to move-in]" until I demanded it. Then she spoke with the supervisor who agreed to put a "red lock" on the unit until move-in day. Problem solved. If the employee had been better trained, it wouldn't have occurred.
Kenneth S | Online Move InEasy, clean, great staff, convenient location and good rental rates
Demetra L | Online Move InI've been with U-Haul since 2017, during my move in experience , I had a dispute with the manger. But GOD worked it out. I love the convenience of the store hours and having access to my RV. I would definitely recommend U-Haul to family & friend's, thank you for your service. TWO THUMBS UP. BELINDA .
belinda b | First ImpressionsLove this uhaul. Its always clean and the people are always friendly and help in anyway possible. Ive got two storage units there and any time i need a truck i go through this uhaul facility as well.
YUMIKO H | First ImpressionsVery nice place that did a great job truck was a good running truck
jeff s | First ImpressionsWhen I reserved my unit online it said the unit was for a 1-2 bedroom home up to 1200 soft. I even called and talked to a young lady in the office that confirmed the details of the unit. The actual unit size was the size of a closet. I requested for the manager to call me and I never received a call. I screenshot the false advertisement for proof. It made the moving process 1000 times More difficult. I don’t recommend reserving anything online, or calling to confirm details. You need to just go in and see the unit.
Leah R | Online Move InI had extreme difficulties getting in touch with customer service to get assistance with issue after issue. It's hard to call directly into this location. The first issue was my uncleaned storage unit on move in day. I had to ask for a broom and clean it myself. I also had to ask for a new animal bate box because the one in my unit was apparently not replaced due to all of the cob webs and hugh white spiders that ran from it when I tapped it with the broom. Second issue, I would recommend Uhaul not sponsoring 'Moving Helpers' on your website. I paid over $300 hiring moving helpers for my storage move who never showed up. I then hired a second moving company from Uhaul's website and again, no show. I traveled from Florida to make this move happen in order to get my things loaded in the uboxes from the storage unit and spent over $1200 for this 1 day move and these moving helpers didn't even have curteousy to call to decline or reject the job through Uhaul's portal to give me an opportunity to look for help elsewhere. Needless to say, I went back to Florida without my things. Which leads me to my last issue. On the day of my arrival at Uhaul for my move out of the storage unit and into 3 unboxes for my out-of-state move, 2 out of my uboxes had no furniture covers that were to come with the uboxes. The third ubox had damaged hardware on the box that made it impossible for me to put a lock on it due to the hardware being bent and hanging on by 1 screw. It was a terrible experience! Had my moving help shown up, I couldn't have completed my move because I didn't have access to a third ubox that I paid for due to the broken hardware. This entire experience was a big negative for me. I don't think I'd recommend this location due to the poor attention paid to the ubox when delivering it and the nastiness of the storage unit that had all of those nasty white spiders and old bait animal box, but the unit was tagged saying something along the lines of cleaned and ready for customer. However, I must say that the employees who work here were extremely helpful and respectful, at least the ones I had direct contact and I know some of these issues were beyond their control, such as the third party moving helpers. My suggestion to new customers is don't use the third party helpers on Uhaul's website because if something goes wrong, Uhaul will be quick to dismiss your concerns and complaints telling you that they have nothing to do with the moving helpers and to contact them. Lastly, I did try to contact Uhaul to resolve this issue before leaving feedback. My issues were not resolved to my satisfaction mainly because I couldn't get customer service for both Uhaul and Movinghelp.com on the line after spending hours and hours on separate days trying to get help regarding my many issues.
Sherita F | Overall ExperienceEach time promised a free months rent when we got a storage unit and every time I got charged for it and was almost late on the payment. It seems like a scam to get you to pay more for the late fee. There’s really only one nice person in the office and the others come across rude.
Gabrielle M | Overall ExperienceFirst let me say that, in this survey that I'm completing, Uhaul has my move in date WRONG. I hope I'm not being billed for the 5th when I moved in on the 8th. Lastly, my customer service experience with all of the employees working at the Clinton Township location and even the employees at your Roseville location were very knowledgeable and so helpful. The staff at Clinton Township made sure I understood the services being offered and were very patient when I had questions. The only reason for a 4-star and not a 5-star is because on move in day, my storage unit was tagged as available for move in (as if it were throughly cleaned and ready to go). My storage unit was NOT cleaned. It was evident when all of the white spiders ran from the pest control bate box that showed evidence that it was very old, covered in dust & spider webs and the unit itself was dusty and has spider webs. I had to call to the front office for someone to bring me a broom. Beth was prompt in coming over to assist. I opted to clean/sweep myself and Beth drove back to the office to get me a freshly made insect/pest box. She apologized for my unit not being properly cleaned and I was thankful for that. Other than these couple of issues, my overall experience I'd say is an A+
Sherita F | First ImpressionsI love this storage unit. I have been a pharmaceutical rep for over 17 years and this is the best storage facility I have ever had. Breannda is the best. She’s super helpful and runs a great office! The staff is always so nice and helps me whenever I needed it! I would HIGHLY recommend this storage facility to everyone!!!!!
ADENA H | Overall ExperienceVery positive experience, friendly and professional staff.
Nicholas S | Overall ExperienceThe girl was very friendly and helpful. The price was very competitive. I would recommend U-haul to a friend.
Martin D | First ImpressionsI think after 2.5 years of renting that they should prorate a 1/2 month when getting out. I tried calling earlier to stop storage as we sold our RV and told to come in person. No signing. Just returning gate key. Thank you. SDJK
STEVEN k | Overall ExperienceGreat experience so far First time renting a storage unit
rich e | First ImpressionsStaff is great. Very helpful.
Ronald S | First Impressionsvery satisfied
Frederick J | Overall ExperienceVery good facility.
Ambey L | Overall ExperienceThey quote you price for storage. Then they tell you you have to get your own lock. You buy theirs for 3x the price. You lose key,& are charged 50$ to remove lock, for 10 min work. Worst business ever
Linda F | Overall ExperienceEmployees are friendly and willing to help. My unit was facing the weather and my lock rusted and I couldn't open it. I went to the office and they lent me some lubricant oil. Great place and people.
Jacquie M | Overall ExperienceI love the manager and staff here. I got to know them over the years being a pharmaceutical rep for storage and they’re always helpful and anytime I needed them they always responded quickly.
ADENA H | Overall ExperienceThanks
elizabeth w | First ImpressionsNo problems
Kathryn D | Overall ExperienceMy only complaint would be not having access to the sliding doors after hours. Made it very difficult to move things into the climate controlled unit. Otherwise, great staff & very clean facility.
Julie C | Overall ExperienceClean place keep up the good work friendly staff
BILL M | First ImpressionsLiked the storage area however did not care for some of the staff. Also I have rented trailers several times in the past year and rented a storage unit.
Virginia M | Overall ExperienceGood customer service.
Rosa J | Overall ExperienceThe staff was like a well-oiled machine Relentless and just wonderful attitude thank you and I appreciate good service
Eldred B | First ImpressionsExcellent customer service
kelly b | First Impressionsthis staff lied to me and didn't cancel my account and then took more payments. I am still trying to get my money back! Impossible to get a hold of anyone except the operator in never-land!
MARY H | Overall ExperienceVery clean and safe. I just wish the storage space had less height and more depth and width.
Robert P | First ImpressionsVery nice and courteous
Rosa J | First ImpressionsOnly complaint is this form
William H | Overall ExperienceThey were very nice, very helpful, and answered all my questions
Amber J | First ImpressionsUnfriendly Poor customer service. Overall experience was horrible. Things stolen from my storage units
STEPHEN M | Overall ExperienceConvenient location and a good value
John R | First ImpressionsGreat Stay
JOHN U | Overall ExperienceU-Haul worked with me when I was unable to pay on scheduled date or needed more time thanks for everything you’ve done for the last five years!
TONYA C | Overall ExperienceWas able to rent my 15ft uhaul from this location when the previous location no longer had a truck available and uhaul didn't call me. Even got a storage while there. Will go back to this location.
Giulia C | First ImpressionsThank you for your service
JAREN G | Overall Experience.
GRACE T | Overall Experiencegreat people great place
Matt I | First ImpressionsI was using a storage unit for 6 months and not one time did I have a issue it was a very well maintained unit the restroom were always clean. Great Job Clinton Township crew🤗🤗🤗
eddie c | Overall ExperienceWe have used this facility before and we're very pleased. Clean units, friendly staff.
kEITH P | First ImpressionsThey were friendly and helpful
Bridget r | Overall ExperienceWe are so lucky to have been able to use the units. They helped as we needed more space, then we were able to downsize till we were done. It was so convenient and simple. Everyone was so friendly.
kristine z | Overall ExperienceThey did a great job
Ron R | Overall ExperienceGreat Experience!
abdussalaam w | Overall ExperienceNo problems
ebony s | Overall ExperienceFrom time to time have a special for 3 months 6 months or 1 year at a special rate
KENNETH K | Overall ExperienceI will use Uhaul for any of my storage needs. I like the carts that were available to haul large items. I felt safe and secure knowing that my items were in a well maintained building.
Lakisa B | Overall ExperienceI moved from Atlanta got two Ubox’s and moving help. The moving help folks unloaded my stuff and returned the boxes the same day. I never used the storage facility and was still charged for a month!
Shobit G | Overall ExperienceBreannda Stalker. Give excellent Customer Service. She was very helpful.
Alesa B | ReservationWorked out well for me in my family they worked with me well ...and just some awesome people👌
Chontel B | ReservationWonderful
EDWARD M | Overall ExperienceOnly Uhaul l would use. Truck rental storage unit and propane tank refills. Best service!
RHONDA J | Overall ExperienceThe staff was courteous and helpful.
Chet D | Overall Experienceprofessional, courteous, and good grasp of knowledge of services available..
Frederick J | ReservationEveryone was so helpful.
Anna H | Overall ExperienceGreat service!!
Dwayne M | Overall ExperienceEverything was great. Employees was super nice. If I need storage again I'll Come back
KA N | Overall ExperienceChecking in was great, fast and easy. However, I paid EXTRA for 24 hr access, to inturn be denied entry into the unit as I sat outside with not 1 but 2 puck up trucks. Customer service was no help
Sherry W | ReservationOffice staff never answers phone. Had to call the 1800 number multiple times for help.
stacey j | Overall ExperienceI didn't understand why your worker would tell me " ok you're all set , the balance you owe will be sent to collections". Really, gonna send me to collections. Mess up my credit. Im here to pay it WTF
Chad H | Overall ExperienceAt times had issue with gate (both card and remote). Otherwise would give 5 stars.
DAVID N | Overall ExperienceThank you.
CAROLE B | Overall Experience