Great customer service, friendly and helpful team.
ANTHONY RIGALICustomer Reviews for U-Haul Moving & Storage of Clifton Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location adequate BUT van was covered with snow. After finally clearing snow got stuck as rear tire was bold. This caused me being late to meet moving people.
Laurie FregeauAfter being a customer for almost a year, spending close to $3,000 over that remainder, I closed one of my storages this past week that I opened on behalf of my non-profit organization. have had two for about a year. The person who checked me out was fantastic. I don’t know his name. However, about 30 minutes after leaving, the gentlemen called me and said that his manager was upset that I was “caught on camera” putting “trash bags” into the community reuse space. I said that I am aware of the signs that say I cannot put trash or mattresses but nothing about clothing and shoes (which is what was in the bags that I put there). Nor was I aware of any weight limits pertaining to that area. In fact, there was a couch that was there when I put the clothes there. Upon my move-in, I even put my own couch there. I’ve NEVER had any problems. So he said his manager would deal with it and that she “might” give me a call. He called me back shortly after and said that his manager, Alicia, is going to charge me $350 if someone doesn’t take the belongings. To this, I asked for Alicia’s number so that I can speak with her directly instead of doing a back and forth with this young man. I called Alicia and requested that she show me where in the policy that it says there is a limit/weight that I cannot go over when placing things in the REUSE area. She responded with “it’s in the contract that you signed.” After looking at the contract, and reading it thoroughly, I learned that there is nothing in the contract even concerning the REUSE area, let alone mentioning that there’s a limit to bags I can put there. I called her immediately after to inform her that I did not sign anything of that matter and if she can show me something that says otherwise, I’d be more than willing to go pick up whatever “excess” bags I needed to and to dispose it accordingly. She said that the contract has undergone “many updates” and that she will review it and call me back. Although, I’m not sure how a contract can change once it’s been signed. This was Friday. Today, Sunday, I get a call and text message from Alicia with three attached pictures. Each picture included ONE item than had what appeared to be a stain on it. The message read that stained clothing is not reusable, and therefore trash. I left many bags (which all fit in the reusable area, nothing was left outside of that area, to which I would understand if that had been the case) and she claimed that at this point she had went through and continues to go through the items to pull out similar items. The fact that I have been a LOYAL customer for years and have spent as much money as I have in this past year alone at Uhaul, and Alicia doesn’t “feel” like moving the items I left for OTHERS so she can contact me and demand that I pick it up or I am charged an OBSCENE $350, is disgusting to say the least. U-Haul is a corporate business, nationwide, business, I recommend that either you close the reuse area completely if you don’t actually want people to use it, or to be VERY specific with what can and cannot be put there or how much can or cannot be put there by one person. Until then, you cannot charge people hundreds of dollars for using a space that you have given them the option to use. Again, there are signs that read: No trash, no mattresses. A shirt with a small stain is not trash and is definitely reusable, even if only for someone to make a quilt out of. If you decided to keep the reuse space, please define what trash is to your customers, and then explain this to your managers. What I’ve dealt with is borderline harassment. Unless this is resolved, I will be closing my second storage with Uhaul and NEVER use this service again.
Kayla Mumtaz | Overall ExperienceOutstanding team there! Super helpful. Give them a huge raise!!
Michael BrooksMy contents were sold to an auction, without prior warning.
tim wedeman | Overall ExperienceGrossly under estimated time. Removed parts versus correct modifications (heat shields), incorrect wiring harness for the vehicle and full installation wasn't possible. I.e. trailer wiring. The worst part was removal of the Ford heat shields versus using a 2 inch hole saw for modification and reinstall action per car MFG recommendation.
JOHN FOWLERExcellent service …… 9 foot van was ready to go and it was super easy to reserve online …. Used the late night drop box to make the return smooth ……. Great experience !!!!
Jill SchusterRoof leaked all over the antique furniture
rich goldenIt would be wonderful if you kept some trucks cleaned with unscented products. My daughter and I have multiple chemical sensitivities and the truck we got reeked of the disinfectant/cleaning product, which then got on our clothes from being in the cab, and on all of our furniture and clothes packed in the back of the truck. Makes moving much harder when one is dealing with a migraine from the smell on top of the stress of moving.
Julie DeckerI returned the equipment and did not recieve my receipt and it is a day later and the hold is still on my card.
Daniel PalmieriGreat customer service!
Celenia MartinezRented twice from this location because the hours of operation worked well for me. I've had plenty pick up options which worked well for coordinating a team to meet my needs. I have also enjoyed the staff. They were real people that seemed to enjoy what they did. They explained things very well and I was still in and out. Thank you.
Steven SantiagoVan stated that the oil needed to be changed.
Jess ButlerI like U-Haul but your daily rate of $89 with 100 free miles is deceptive and false advertising.
SCOTTJOSEPH ALVAREZCan't think of anything. Everything was perfect. Associates were professional and courteous.
William AntalekAlicia was fantastic to work with, I had a few issues and she was very helpful.
Brian Conroy | First ImpressionsVery good on all levels.
keith fergesonWarn customers that the $4 clear tape is a complete waste of money!
Christine RenardTristan was amazing in getting us settled with our contract, showing us around and answering all of our questions. Great place. Great staff. Highly recommend.
Lise Muller | First ImpressionsIf I want to get item's out during the week the card I was issued only gave me access to 7PM. It makes hard when you work till 6PM. Card should allow you access to 9PM.
William Lemner | Overall ExperienceThe vehicle still had snow and ice on the windsheild. The vehicle was returned with the same amt of gas that I started with and I was overcharged extra for gas! I spoke with the manager regarding this matter and she had no customer service skills at all and couldn't care less that I was overcharged then told me to have a nice day!
mary ann galigerCustomer service and store were fine. Rental smelled like smoke.
Joseph HarringtonAudit McDonough moving and storage for the unavailable uhaul reservations upon arrival that where changed after guaranteed reservations where made.
John PanoskiThe place was closed and after waiting for 1/2 hour I finally got through to a U-Haul dealer and had to drive 1/2 hour out of my way
Frank MartinHave Rob be available at all times he was very, very good.
DANIEL ALAN RUSSELLThe only reason I left was because I moved. I have recommended uhaul storage to others.
Barbara Bell | Overall ExperienceAbsolutely nothing, I was the first scheduled appt. Rob checked me in, got right to work and was done in under an hour! Fast, efficient, clean showroom, beautiful facility.
david laportaYou guys are awesome. I e rented trucks and trailers from this location and each time I have had a great experience. Price/value Equipment condition Friendly employees Great location for me Large inventory/availability each time. So glad you came to the neighborhood. Keep doing a great job. Thanks for being there when needed.
VINCENTJ ESPOSITOThe facility is outstanding as are the associates.
Ralph Raymondwe never received the final bill, the charge shows on our credit card other than that everything went very well and we plan to use your services again soon
Peter PranysGreat service, great price, vehicle was in great condition. Thank you!
Paul PrendervilleTruck strong smell of cigarettes. Truck have a scary brakes. Messed up my payments. Wasted my time. Staff should be well trained and well aware.
Allan LaurayaMessed up my rental. Messed up my payment. Truck and van reaking smell of cigarettes.
Allan LaurayaStaff was unfriendly and did not come out to check back in vehicle as signs requested I stay with vehicle
Michael McPhillipsOnly flaw would be the handcarts with non remove able handles. It would be easier to move large items on a cart without a handle.
Scott Molyneaux | Overall ExperienceThe lady who helped my out is a great representation of your u haul brand smiling service smart and bright like sunshine thank you sincerely Brian.
Brian FelicianoPrice was great…the associate that was there at 6 PM. NOT PLEASANT…I had to asked if he worked there. Instead of greeting me and asking how he could help…customer service???
ANN MARIE MURPHYThere were issues with the brakes on the uhaul that I rented just today. Thankfully we had no problems but upon return of the uhaul at 430 today Mom Dec 11,2023 . We returned the keys directly to the ladies at the service desk to inform them of Braking issues. So that this specific uhaul gets needed brake repairs before it is rented to the next customer.
mary izzoBig elevators, wide doors, clean. A complete opposite of the last place we had storage.
Joseph Miller | First ImpressionsAlthough the UHaul van I reserved was not available at pick-up time, UHaul replaced it with a bigger 10' Box truck, which worked out well. Thank you!
Romana CiolkoBecause I used to live outside the US, I have had a storage unit since my late twenties and I am now 70 years old. I have rented in several places including in other U-Haul places, but nothing is like this particular U-Haul facility. In my opinion this is like the Ritz or the five-star hotel of storage rental places. Last year my family sold up their house and I received some furniture that had been in the family for years and that they couldn't use in their downsizing. I went looking at all the local storage facilities and comparing prices, and initially thought I would rent somewhere else. But when I went to see the facility I was horrified to see how poorly it was built with water damage, and how disgusting the bathrooms were. Another popular venue here for storage which is expanding in the area has extremely high prices and not as good customer service or facility care. U-Haul has been in this business for years and they have taken storage security cleanliness and customer service to the highest professional level that's available in the United States. But even more than that, this particular facility is brand new looks sparkling, has fantastic security, easy access, and though I wish the prices were a little better, their customer services first class. I take my hats off to the management especially and also to many of the people who work here who have been extraordinary in their customer care and fulfilling their responsibilities. I couldn't think of storing my things anywhere else. Thank you especially to Jamie, and her fantastic staff, all across the board, for everything they do to keep this place so wonderful. I couldn't be happier renting here!
DANA CHUBBTruck stunk like someone was growing weed in the cab had to buy air fresheners. Driver side door didn’t close properly so all you heard was wind while driving Something wrong with the abs it was actually ingauging while normal braking other than that all was good.
Mark BaileyJUST SERVICE THE VEHICLES BETTER. THANK YOU.
Mike GoganThank You for everything you all did. While I stored with you for 5 years was great thank you again
Damian QuillinanLoved the cargo van. Automatic hig beams and side lights were are welcomed feature.
William SladerU-Haul website needs a serious upgrade. Exceedingly slow response for me and for U-Haul personnel.
John prybylowskiThe vehicle smelled very strongly of marijuana. Smell did not go away for the 2 days I had the truck.
PHILIPCAMERON BORDWELLWe have used this location for several services: storage, moving supplies purchases, truck rental, and two trailer rentals. Each and every encounter with staff has been excellent. Everyone has been friendly and knowledgeable. I would highly recommend.
Kathleen DeKalbTruck reeked of marijuana smoke, the driver side door seal leaked, and the driver seat armrest was bent at a 45 degree angle but the cab and box were clean and the truck performed without incident for local hauling.
Duane MobergExcellent drop-off.
Sigismund Sapinskigreat facility, friendly staff, safe, very clean, with many carts. There is also a corner in the hallway where people leave some free stuff. So when I found my apartment and was taking my stuff out of the storage, I also got myself a really nice couch someone did not need it, but I was happy to have it for free.
IRINA PECHEKHONOVA | Overall ExperienceEvery easy process. They were professional.
Melissa MeinhoferWhole process was seemless.
Rosanne LennonThis has to be the best place to store. It is kept impeccably clean, it's secure, and it's very convenient to get to from all directions. The staff are very welcoming and treat you with respect and courtesy. The security is excellent and moving in or out in bad weather is no problem at all because there is a bay to load or unload inside the facility along with outside access. There are plenty of carts to make move in or out so easy. AND, there is every size to fit storage needs. If all this isn't enough, they have U-Haul truck and trailer rentals on-site! When I moved long distance, I dropped off my truck right there. I have moved several times in my life and this was the best and easiest of all. Thanks, U-Haul!
Joyce Edick | Overall ExperienceI have no complaints with U-Haul Moving & Storage. It was so great for the time I needed it! Highly recommend!
Tara Burch | Overall ExperienceThe facility was spotless and the staff always courteous and helpful. An excellent store facility. Clearly well managed.
Rick Chase | Overall ExperienceFriendly staff. Super clean facility. Restrooms are convenient and above average in cleanliness and appearance.
SHERRI HINE-MCKENNA | First ImpressionsGreat new facility, staff is great to deal with and it was a very easy place to get in and out of
Joseph Logiudice | Overall ExperienceNo comment
Jada Jones | First ImpressionsVery convenient and relatively easy move. Only thing missing was a ramp to connect to the truck to load/unload. Carts supplied were helpful. Service people there were helpful & friendly. Very good facility in Clifton Park, NY off rte9/87.
Joshua Schultz | First ImpressionsWe were very happy with the storage facility. It was clean, bright, accessible ,safe etc. Can't say enough good things. The price was fair. Renting the truck and having the storage facility all in one place was great. Will absolutely rent again. I have already told my coworkers and friends about this U-haul location. Thank you. for a great experience!!!
michele Battaglioli | Overall ExperienceManager is super nice
Laurel Remus | Overall ExperienceThanks friends
Dana Amazon | Overall ExperienceTop notch customer service! Best Uhaul experience.
John Mark Malinao | Overall ExperienceThere was a problem with the storage units they had available
Kurt Miller | First ImpressionsVery personable employees. Beautiful, clean, convenient facilities. I was impressed.
Mary LaPlante | First ImpressionsMy U-Haul experiences have always been positive, will always highly recommend them. The one month free of the storage unit with the trailer rental was extremely helpful.
Natalie Santini | Overall ExperienceThe young lady who waited on me was so personable and very efficient She has exceeded the customer service standards great employee
Stacey Carbonare | First ImpressionsThe storage facility was amazing. Clean, great security and carts available for easy hauling of unwieldy and heavy items. Will definitely rent again and spread the word. Internet special was also a factor. Rent a truck and get a free month of storage.
michele Battaglioli | First ImpressionsThe place is great. I felt safe to leave my things. Although some of the staff are grumpy. Otherwise perfect.
JENNIFERM HELLIJAS | Overall ExperienceCouldn’t have asked for a better experience. Perfect!!
jane bennett | Overall ExperienceThis storage was very convenient and affordable, with very pleasant staff. My only disappointment was the water that seeped into put unit from snow melting off of trucks in the garage bay. I do hope this has been resolved for future customers, as upon emptying unit some antique pieces did show water damage on the lower areas and/or legs.
lisa vandell | Overall ExperienceAlways love this facility! They make your move so much easier and less stressful! Thanks!!!
William Pryor | Overall ExperienceAbigail was great! Very friendly and super helpful. I think you should have 24-hr access to the unit included in the monthly rental. You shouldn’t have to pay extra for that.
Charles Warnke | First ImpressionsThe man who helped me was very nice,helpful,got me in and out in a flash. The main building and the storage facility are super clean !! I feel confident my things will be safe stored there.
AMY williams | First ImpressionsWas given detailed instructions on how to access the unit. Was given options on location of unit. It was a good experience overall.
Joy Mein | First Impressions$90/mo for 50 square feet is a little nutty
John Hillis | Overall ExperienceFantastic service all the way around
MICHAEL WEINBERG | First ImpressionsThe team at UHAUL were polite, and accommodating. I wouldn't go anywhere else. Having a climate controlled storage facility is a must! Made our move less stressful for sure. Tim M
Tim McCutcheon | Overall ExperienceEmployees were so helpful and friendly! Access was awesome and facilities are great! Thanks
Tara Sayward | Overall ExperienceThe best facility I’ve ever used. Would definitely recommend and use again
Mark Herskowitz | Overall ExperienceThe facilities were maintained fantastically, and the staff was always helpful and friendly. Tristan never failed to provide assistance when needed, and I never worried about the condition of my belongings when they were there. 10/10!
Adam Rosales | Overall ExperienceAkram and his staff run a beautiful and clean facility.
Ellen Cobb | First ImpressionsThis is my first time getting a storage unit at Uhaul. Everything was very satisfactory. I think your prices are a little high, but with that said, I paid the higher price for a good unit.
Janet Wallravin | First ImpressionsHelpful and friendly staff. The variety of products available for moving and/or storage is great. Love the “reuse” area. Renting or storage, I’ll be back.
john obrien | Overall ExperienceThe staff was always eager to help. Will keep using this facility. We found everything spotless in this building. We feel great about the security setup .
Arvella Tardelli | Overall ExperienceThe employee who worked with me was very knowledgeable and explained everything to me in a way I could easily understand. If I had questions he made sure to answer them all throughly.
Alicia Talbot | First ImpressionsAkram, the General Manager, runs a beautiful, clean facility and his staff is friendly and helpful. Our move into our storage locker and the return of our one-way rental was seamless as he explained the policies and procedures in detail. I highly recommend this facility for all your storage and moving needs.
Ellen Cobb | First ImpressionsThey were polite and friendly. The one in park forrest illinois could learn alot from the people in clifton park.
CHRISTOPHER FELDBUSCH | First ImpressionsI rented the smallest space online and realized it was too small. I webt into the store and asked to switch to a larger unit and the clerk was extremely helpful. She even waljed me out to see the unit in person. That service earned the 5 stars.
Arvella Tardelli | Online Move InI’ve been a client since 2016. The best don’t change it for anything
Wanda Rodriguez | First ImpressionsALI was par Excellence. Great attitude knowledge demeanor and a really kind person. You are Blessed to have her. Top- knotch!!
Shawn Shand | First ImpressionsIncredibly helpful and they made the process easy. I would definitely recommend Uhaul
William Pryor | First ImpressionsI had been quoted $47.95 a month on my original order on line. Ended up at the facility as $49.95, staff said well we don’t know about that. Paid 6 months in advanced. Facility is clean, well lite. Access very easy.
JENNIFERM HELLIJAS | First Impressionsthe management is terrible. i would never recommend it specially this location
armani reinhardt | Overall ExperienceStaff was amazing!!!!
KELLYFRANCES GRIFFIN | Overall ExperienceA model facility and staff.
Bruce Anderson | First ImpressionsOnly thing i would add is there should be some type of rewards or discounts when you rent trucks as well. I rented 7 trucks in 3 months and only got half off the first month. Other than that this is place was awesome!
FRANK RODRIGUEZ | Overall ExperienceWhat a wonderful experience, from the time I entered the location to the time I left. I wish I could remember the gentleman's name that helped me with all of my storage needs. From explaining the process, showing me around and answering all of my questions. This facility is a definitely a 10 out of 5 stars.
Agustin Reyes-Colon | First ImpressionsThanks, so very good service.
Salvador Galarza | First ImpressionsEverything for moving is in one place and reasonably priced.
Joyce Edick | First ImpressionsManager Akram is exceptionally rude, a liar, and quite potentially a racist. If the block on my name is not removed and the false allegations, I will take further action. I will certainly be telling everyone, to avoid doing business here at all costs.
SHANALAUREN BREDENBERG | Overall ExperienceVery nice! Thanks!
chris chevalier | Overall ExperienceAll my interactions with this facility have been excellent. I highly recommend using this facility for all your storage AND moving needs.
ANDREW MINER | First ImpressionsThe staff is very friendly and the faculty is clean.
Amber Cherico | Overall ExperienceSafe and clean new facility with climate control. Elevator made it easy to move items to upper floors. Flatbed carts available for free for customer use to move in/out. Agents were helpful and friendly. Easy to reserve a storage unit or truck. Lots of spaces to back in for loading/unloading, including indoor/pull through spots. I felt my property was secure there. *Unit sizes listed online as available were not necessarily the same as when you reserve in person at the desk. I saw an 8x10 online and when I went to reserve in person, that size was not available and had to get a 10x10.
Jean Travis | Overall ExperienceNa
Lauren Cestone | First ImpressionsService at this facility was above and beyond. Thank you!
Gary Langshaw | First ImpressionsAcram and the staff were great during a busy holiday weekend. After a crazy long drive from FL we got the storage on Kinns Rd. 2nd time we've used this facility. Better than the first time.
CAROL VOTINO | First ImpressionsThey were very helpful
Kenyetta Hawkins | First ImpressionsFantastic facility and very helpful staff. The ability to drop off my U-Haul rental at the same place I would store my items is really helpful.
Mark Schaefer | First ImpressionsAll staff were helpful and friendly.
Ivan Fugloe | Overall ExperienceThe team member that helped me was wonderful. She showed me where my storage unit was and how to get into it. It is also a brand new facility and is so clean and fresh and new. Thank you Uhaul for all you do!
Evan Bergeron | First ImpressionsThe only issue I ever had was the payment system. Even though I set up direct withdrawal it took them a while to sort it out. My payments wouldn't go through and they would charge me a late fee. I would have to call every month to get it straightened out. Once they did finally fix it everything was easy and I didn’t have any other issues. Other then that, it’s a nice new facility. The staff was always nice and willing to help sort things out when needed. My stuff was not ruined by bugs Bec it was always very clean. It’s was always very comfortable temp so nothing was every ruined. I was very happy there and felt safe knowing my belongings weren’t being ruined.
Janelle Deleury | Overall ExperienceAll the staff were wonderful except the gentleman the day I vacated he was entirely to interested what was happening on his cell phone
Stacey Carbonare | Overall ExperienceYall spelled my name wrong. Why is it lower case.
erin oNeal | First ImpressionsVery happy about the facility and the staff was very professional. Only thing that I wasn't happy about was the final price. A little bit high and I used u haul many times not one discount even when U Haul made me go from one place to pick up the truck and other to pick up the trailer or transporter. Twice this happened and it took me half a day. All in all I guess U Haul are better then most .
STANLEY SZYMANSKI | First ImpressionsFriendly, clean and convenient.
Diane Ferrara | Overall ExperienceWell organized and friendly
Diane Ferrara | First ImpressionsThe employee who checked us in could not have done a better job
Mark Herskowitz | First ImpressionsThe young lady that helped us was great. She was efficient and professional as well as personable. It was a pleasure to meet her as well as do business with her.
August Dering | First ImpressionsGreat facility and staff
William Rayball | Overall ExperienceGreat initial experience.
Thomas Nadler | First ImpressionsFantastic team of girls who were quick, efficient, and very helpful! Best UHaul yet. Storage facility is A+.
Therese MacKinnon | First ImpressionsThe staff was always friendly and very helpful and always had time putting the customers needs first to make sure we was satisfied from the beginning to the end of our stay. Yes I would be back and time I need to rent a truck or storage unit.
Nathaniel Stokely | Overall ExperienceVery clean and well laid out. Made moving a cinch. You can pull right up to the building with a large moving truck.
RANDI JEAN BROWN | First ImpressionsVery pleasant place for uhaul and storage
Nathaniel Stokely | First ImpressionsI had an excellent experience during the months that I had a storage unit. The carts that are provided to move things in and out are extremely helpful.
Matthew Galpin | Overall ExperienceThe staff I encountered at this facility are professional, courteous, knowledgable and cheerful! I can’t remember names, that’s my bad but Meredith was great, your manager (just had knee, ACL/meniscus, surgery) and the custodian were all amazing and made the experience better than I would have expected (I’ve had much worse customer care experiences with uhaul in the past). Thank you.
Jeff Siegrist | Overall ExperiencePolite, hardworking, knowledgeable, careful.
eugene audi | First ImpressionsBassat was incredibly clear with information and helpful. Very courteous and prompt with any concerns and getting things set up.
Eric Pahlke | First ImpressionsGreat people to work with in a rough time
erin flannery | Overall ExperienceOutstanding Service and the facility is clean abs easily accessible!
MITCHELLJAMES PAUROWSKI | First ImpressionsFree unit for 1 month was great. Store associate Ali is a very personable person. She was helpful and knowledgeable.
Tina Valdeon | Overall ExperienceSuch a friendly staff!
Lance Meeson | Overall ExperienceGreat clean place and very friendly and helpful staff
Hector Figueroa | Overall ExperienceKinn’s Rd location is so new, clean, and friendly staff. Ally helped with this last rental and she was so patient and friendly. She showed us around.
Tina Valdeon | First Impressions