Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They automatically took out a payment that was not authorized and auto pay was turned off took payment anyways caused my banking account to overdraft 152 dollars said there was nothing they could do,no concern what's so ever
tonya m
|
Overall Experience
Rating:
1.0
Same as above !!
Patrick H
Rating:
3.0
Fueled the truck back to where it should have been based on usage. Drop it off , not checking the gauge in the truck. Attendant goes out to inspect after dropping off and to my surprise it was only registering much less. I go back to the gas station and fuel up another $15 dollars, gauge still doesn't move. Now I am mad and am ready to take both receipts back. I decided to tap where the dashboard gauge is and the needle was stuck and I ended up putting more gas in the truck then what I started with. Told the female attendant about it and she said " Ya, that happens from time to time" I rent religiously from Uhaul for my businesses, I am just looking at buying a truck and trailer after this
Michael P
Rating:
5.0
Customer did not leave a comment.
Elizabeth J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamella P
Rating:
5.0
Customer did not leave a comment.
dave s
Rating:
3.0
Customer did not leave a comment.
Jacee H
Rating:
5.0
Customer did not leave a comment.
GEORGE O
Rating:
4.0
Was forced to go to Jus Tint ( just a block away) to pickup truck. Store was very shabby and handwritten sign with phone number since no one present. Tried online pickup but there was no key in the lock box. I told the representative that I did not want to go to this location for these very reasons.
Darb C
Rating:
5.0
Customer did not leave a comment.
Elizabeth B
|
First Impressions
Rating:
4.0
rental van had a horrible smell, im not sure what it was but it made us sick, terrible headaches and my son was even vomiting from it. the tire sensor in a back tire so light was on, it was missing according to employee, said it was fine to drive when asked. Did bring smell to their attention before leaving, they offered to spray something but said it would need to be aired out before we could drive it and there were no other rental vans to give us. When went to return, was waiting in store for several minutes, emded up finding the girls driving around parking lot. Im not sure what they were doing, i gave them keys and needed to leave due to being sick from being in truck. Im not sure if there was some type of frugs being smoked in there or what, it was not cigerette or mar j smell
Brandy M
Rating:
3.0
Make sure equipment works correct, before trying to send it out.
Vincent D
Rating:
5.0
The passenger side windshield wiper fell off while driving in a rainstorm. Probably not a foreseeable issue but kind of inconvenient
George O
Rating:
5.0
Customer did not leave a comment.
cynthia D
Rating:
3.0
I was given 2 different storage unit numbers that were already rented out before getting a 3rd one that was able to be used. Staff seemed very irritated when we first got there and wasn’t the friendliest but we ended up getting things taken care of
BROOKE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarence w
Rating:
5.0
Customer did not leave a comment.
George O
Rating:
5.0
Customer did not leave a comment.
Mark Y
Rating:
3.0
I just wanted to document what my experience was when I rented a 5 x 8 enclosed trailer for 11 days. When I opened door on back, the spring had sprung and door was stuck in open position. Trailer also had some garbage inside. I took trailer back to rental to exchange. They apologized and gave me a different trailer.
Hooked it up new trailer and checked lights. Drove trailer home and my vehicle kept telling me there was a problem with left turn signal. Once I got home, I checked the left turn signal again and it wasn’t working. I looked under trailer at the wiring and noticed a wire had slipped out where it was spliced together. I re-spliced it and it started working.
During use for trip, my vehicle would now tell me there was a problem with the right turn signal and then it would be fine. I believe it had loose connection and but had to stop multiple times to verify it was working.
When I returned the trailer a day early, I told them I had problems with lighting and had to spliced one wire for the left turn signal but not sure what was going on with the other one. They just said that was fine and I unhooked and moved it to spot they wanted.
Credit was properly given for the 1 day early return
Brett L
Rating:
5.0
No problems... Manager & staff were great!
Michael R
Rating:
5.0
Customer did not leave a comment.
GEORGE O
Rating:
5.0
First time user. I dealt with two very nice young people. They patiently answered all my questions. I was very impressed.
john c
Rating:
5.0
There was a non UhAul padlock on the box door lock that I hadn’t noticed when I left. When I was loading I discovered that the overhead door wouldn’t open all the way so it was difficult to get a couple items load. Also had to tie the door down with a wire to keep it closed for the return trip
GEORGE O
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Todd E
Rating:
3.0
In the overall I would rate this location as lazy. It has been a few years since I required the use of a rental, but this occasion reminds me of why I used Penske primarily. The attendant at pick up was lazy, the truck smelled completely of marijauna all day, and the $20 charge/process of after hours dropoff was ridiculous.
Michael G
Rating:
5.0
Customer did not leave a comment.
KRYSTLE J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
IONA M
Rating:
4.0
Customer did not leave a comment.
Amanda M
Rating:
5.0
Customer did not leave a comment.
darrius c
|
First Impressions
Rating:
5.0
Nothing at all
Danielle W
Rating:
4.0
The lights in the hall of my storage unit did not stay lit long enough, but aside from that my storage experience was great
SHAI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRYSTLE J
Rating:
5.0
Customer did not leave a comment.
GEORGE O
Rating:
4.0
We thought we had access to our unit 24 hours a day, but we were told we'd have to pay an extra $10 a month for that kind of access. The unit was already $100 per month. We could have gotten it cheaper elsewhere.
Jenny M
|
First Impressions
Rating:
5.0
V friendly and professional and thorough… nice
Parveen N
Rating:
5.0
Customer did not leave a comment.
Leonard N
Rating:
1.0
Staff rude. Threatened to sell my stuff because she didnt see me coming up with $958 in a hour. Just not nice at all. I paid my fees drove 2 hrs away to pick up my things and they still had a lock on it. When i finally got in my storage after calling the store manager which i waited for a hour and some my tv was broken. Overall experience was horrible and Uhaul can never get my money again.
Odessty W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE O
Rating:
3.0
Customer service was poor. Questions answered rudely. Seemed as though we were an inconvenience and unwelcome. Would not go back to this location based on interaction with employee.
Anthony W
Rating:
1.0
Customer did not leave a comment.
jered r
Rating:
1.0
I thought I was paying 89 dollars the.n when I check in truck I get hit with another nearly 100 charge. Thanks for shitting on my day
Christopher H
Rating:
5.0
Customer did not leave a comment.
Janet W
Rating:
1.0
Employees were rude. Absolutely no help i paid for storage and when i came to get my things they had a lock on it. Even though i paid. Had to wait for someone to come and let me in took up almost 2 hours of my agenda. The entire experience was horrible.
Odessty W
Rating:
5.0
Customer did not leave a comment.
GEORGE O
Rating:
3.0
Customer did not leave a comment.
Amberly G
|
Overall Experience
Rating:
5.0
If I ever need storage again I will be going back to uhaul. 0 complaints here👍🏼
Jeremiah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Diane T
Rating:
3.0
Customer did not leave a comment.
Diane T
Rating:
5.0
Customer did not leave a comment.
Joni H
Rating:
5.0
Customer did not leave a comment.
Stan D
Rating:
5.0
Customer did not leave a comment.
Susan B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Janet W
Rating:
5.0
Customer did not leave a comment.
Landon R
Rating:
5.0
Everything went very good. I am very pleased with u haul. Will definitely use then again. And would highly recommend to friend or family. Thank you very much to the u haul team on clearlake in Springfield illinois
Christine T
Rating:
4.0
Customer did not leave a comment.
brittany l
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
3.0
Prices way too high.
ASHLEY S
Rating:
1.0
Lady I talked to on phone was rude n argued with me wasn't happy at all!!!!! Will never rent again!!!!!!
WILBERT B
Rating:
3.0
I think it would be helpful for those who create reservations to have their vehicles brought up to the front and have it waiting in the lot closest to the door instead of way far other end of the lot. Today I had to trek across the parking lot and clean the ice off the windows. Definitely doesn’t give a great customer service experience. The location on N Bruns will bring the vehicle up for you.
Justin D
Rating:
5.0
Customer did not leave a comment.
CRYSTAL B
|
Overall Experience
Rating:
4.0
Keep ink in the printer to give customers their receipt
Alfonzo S
Rating:
2.0
Employees communicate
Tracy C
Rating:
4.0
Customer did not leave a comment.
Sherry T
Rating:
5.0
Customer did not leave a comment.
roland K
Rating:
2.0
Customer did not leave a comment.
Arthur c
Rating:
5.0
Great place!!
ANDRES C
Rating:
5.0
Customer did not leave a comment.
jeris t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lalu J
Rating:
5.0
Gavin Cell was excellent to work with!
JEANETTE G
Rating:
5.0
Customer did not leave a comment.
Sherry T
Rating:
5.0
Alex was awesome, polite and professional. Knowledgeable and willing to work for what we needed. Equipment was clean and worked perfectly. They came out and hooked it on for us and took it off at return. Hands down the best experience I have ever had. New manager is doing the job! Will be back for storage soon!
Kevin B
Rating:
5.0
Very easy to deal with
Jim S
Rating:
3.0
I think I received the worse Uhaul. Check engine light would not go off, front windshield was cracked, truck sounded as if was going to choke out and die.
YOLNDA J
Rating:
5.0
Great service
Mike S
Rating:
5.0
Staff freindly and very helpful. Manager went above explanations in helping.
David H
|
First Impressions
Rating:
4.0
Very friendly knowledgeable customer service in the shop
Marissa Q
Rating:
5.0
Easy to reserve, pick up, and drop off the van that I rented.
Stephen P
Rating:
1.0
Customer did not leave a comment.
Tania W
Rating:
5.0
All the employees were great to work with. Everybody was quick and efficient picking up and dropping off.
Theresa B
Rating:
4.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neil T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andy S
Rating:
5.0
Customer did not leave a comment.
Kent C
Rating:
5.0
Customer did not leave a comment.
Jennifer F
Rating:
5.0
Thank you for all the help.
tracy b
|
Overall Experience
Rating:
5.0
Thank you for all the help attaching and unattaching the trailer.
tracy b
Rating:
5.0
Good service
Jhonmar a
Rating:
3.0
Customer did not leave a comment.
Latoria C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Andrew H
Rating:
4.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Customer did not leave a comment.
George O
Rating:
3.0
Staff were pleasant and helpful. Unfortunately, when we arrived to drop off equipment, the 2 employees were walking across the parking lot and left the main showroom unattended. All doors were unlocked and areas accessible. We left the key in the Dropbox.
SHERYL K
Rating:
5.0
Customer did not leave a comment.
Brandon L
Rating:
5.0
I've been renting from uhaul on clearlake for years this is the best uhaul in Springfield Illinois the staff cares and they always go the mile to assist and help out and the sore manager is the the greatest she is compassionate and she cares and she solves any issue that comes here way Melissa V is the greatest may God continue to bless her to assist others keep up the Good work Melissa V from storage number 0128
Catherine J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamella P
Rating:
2.0
I wanted to change my payment method and I made that apparent before I handed over the keys for turn in. They returned the vehicle without switching my payment method or letting me know before they were going to charge me. Overall lack of care for the customer.
davonte w
Rating:
1.0
Equipment was not assigned to my reservation and I had to wait extra hours to get my truck
Addison P
Rating:
4.0
Back of truck had a pillow and a few pieces of 4 foot boards. It hadn't been cleaned.
STEVEN B
Rating:
5.0
Customer did not leave a comment.
robert e
Rating:
5.0
Great servise
JEROME J
Rating:
3.0
Customer did not leave a comment.
Terrence C
Rating:
4.0
Customer did not leave a comment.
Daniel M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
juan m
Rating:
1.0
The exhaust fan is rattling like it's going to fall apart The lights are doing the same because of the van the ceilings paving in the place is dangerous it's not safe to be in your storage unit on clear lake in Springfield Illinois also you're trying to tell me I owe money for damaged door The door was damaged when I got there I got your service manager from the repair shop to come over and look at it One door was already like cockeyed a foot higher on one side halfway down and the one I was trying to access had to trim falling off the bottom of the door the seal and your service manager told me to try and back up anyway I did not damage the door at all it was damaged when I got there I do not owe anything at all I also be removing my stuff from your storage area and not continuing to use your facility but you trying to fleece me out of money I do not owe and the building being so unsafe those lights can fall at any time I'm a maintenance engineer with many different certifications and I know the dangers of the situation in your building and will also call the city or the disrepair and status of the building
JACK V
Rating:
5.0
Have more 10 in trucks available with ramps so a customer doesn't have to upgrade unnecessarily but overall the service was excellent
marcelle t
Rating:
5.0
Customer did not leave a comment.
George O
Rating:
2.0
Customer did not leave a comment.
Nick T
Rating:
3.0
Light the lot up at night again. Super dark when stopping by after work.
Lisa G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOANNE O
Rating:
5.0
Customer did not leave a comment.
Margaret w
Rating:
5.0
Everything was great. I have been to all the Uhaul locations in Springfield, IL and this is the best one by far.
Kelly M
Rating:
5.0
The guy who hooked up the trailer and checked everything was very nice and pleasant. I learned a few thing that I didn't know about hooking it up and I have used trailers many times. The only problem I thought might somehow be addressed is, I thought there was too much tire pressure in the tires. The trailer was bouncing around like a basketball too much even though I was driving on Illinois highways. I was carrying a pinball machine that weighed about 250 lbs and I crossed my fingers that it would still be in one piece when I reached my destination.
Robert S
Rating:
5.0
Customer did not leave a comment.
LOUIS L
Rating:
5.0
Make sure the vehicle is clean and know broken window or cracks on the vehicle front window
teresa m
Rating:
5.0
Customer did not leave a comment.
George O
Rating:
5.0
Customer did not leave a comment.
tracie n
Rating:
5.0
JJ was very polite and had great maners.when I dropped the truck off. And the other s that helped at renting the truck were also helpful. We plan on renting a smaller one to move our appliances.
ROSE S
Rating:
5.0
Nicest and best UHaul location I’ve ever used. Ladies absolutely and amazingly helpful
Philip S
Rating:
5.0
Customer did not leave a comment.
Paul T
Rating:
5.0
I wish the mileage charges were so high. Otherwise, I can’t complain.
scott b
Rating:
5.0
Thank you so much for everything I really appreciate it a lot
Shai N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ruth B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Chrissy V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lori-Ann T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Timothy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna T
|
Overall Experience
Rating:
5.0
Thank you Steve Balestri for your help.
Gail F
|
Overall Experience
Rating:
5.0
But radio 📻 did work
CRYSTAL B
|
First Impressions
Rating:
5.0
Office staff were ALWAYS extremely kind, polite, and helpful! I felt safe entering the indoor storage area, even at night. My belo gs were secure!
Patricia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cavan s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexander J
|
Overall Experience
Rating:
4.0
I worked with DiAngelo in the beginning and he was wonderful and extremely helpful. He went over to South 6th street and brought over my daughters uhaul moving box to the Clear lake location where we were going to store her belongings. He went above and beyond. And then the day we came to unload he moved the box where we could unload it easier with where her storage unit was located.
The only negative I found is they don’t clean the storage unit floors very well- she had papers and misc small items in her unit before we unloaded. The floors throughout the storage facility don’t look like they’re ever washed- they are swept - just don’t look very clean.
It would also be nice to have a garbage can for when we need to throw away things that are left by other people. Instead we took them home and threw them away.
But otherwise we were pleased and would use the facility again.
brenda t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria s
|
First Impressions
Rating:
5.0
Melissa is Awesome thanks so much for all the help
Thomas A
|
First Impressions
Rating:
5.0
I rented a unit for over a year and every staff member that I had contact with was so friendly and knowledgeable about anything that I asked or needed. I Highly recommend this storage facility. I’m sorry that I don’t have names but I was definitely in contact with more than one person over the last year.
Amanda C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JANEEN W
|
Overall Experience
Rating:
5.0
Thanks and sorry about the treadmill if couldn’t fit in the storage I call this morning but was on hold forever
Shai N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel C
|
Overall Experience
Rating:
5.0
I’ve rented for long periods with other Uhaul factualities, we travel and often store our belongings.
My first phone inquiry and encounter at this location was horrendous. Very poor customer service and phone interaction, and absolutely uninformed. I honestly didn’t want to rent here at that point.
At some point I figured I’d just swing through and see what the deal was…that’s when we met Deangelo and Melissa!
He was awesome! Totally went out of his way to interact and answer any concerns. He showed us around and treated us like VALUED customers! After a short time, my concerns had diminished and I felt glad to be there. He is management material!
Melissa too was very friendly and accommodating…she was obviously swamped with work after being without power and suffering the managerial duties of storm recovery! She was working it BIG TIME!
I feel much more comfortable using this service having met them both! Thanks!
Joel E
|
First Impressions
Rating:
5.0
Thanks for everything in my time of need
Bartholemew M
|
Overall Experience
Rating:
5.0
The overall service was great
Danny K
|
Overall Experience
Rating:
5.0
The manager at Clearlake uhaul was fantastic. I couldn't have asked for better help. She deserves a raise working with no power after the storm and not even letting it phase her for 4 days. She was a Rockstar.
brandon g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alberta g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pedro p
|
Overall Experience
Rating:
4.0
All good
James T
|
Overall Experience
Rating:
3.0
The guy who was cleaning out the uhauls was so rude . I asked an question with respect & he was sooooo rude. Just because I was asking an question about the door, he gave rude answers multiple times . All I needed was help . Come to find out you guys doors sensors were broke so it wasn’t my fault the door wasn’t opening for us
Kiara W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Annie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
givantt a
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
alvin c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
levi M
|
Overall Experience
Rating:
5.0
They made the process very easy thank you
Heather M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MEGHAN G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Elijah M
|
Overall Experience
Rating:
5.0
The Staff were excellent n professional. I only rent from them. God Bless Continues to serve the community. Yes I will recommend u. MS NEAL 217 761 4016 THANK U FOR EVERYTHING
Williej N
|
Overall Experience
Rating:
5.0
I liked the demo units in the rental office since this was an efficient way to show the sizes without hiking around the facility.
robert J
|
First Impressions
Rating:
5.0
I always have trust U-Haul for My storage and transportation provider
Teresa M
|
First Impressions
Rating:
5.0
I was provided with everything and information I needed
Danny K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pat c
|
First Impressions
Rating:
1.0
Things were missing out of my storage unit
Kristoni A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
So much storage available! Very clean too.
Kathryn K
|
First Impressions
Rating:
5.0
Owner was super nice and helpful. Much appreciated
JACOB H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amarjargal d
|
First Impressions
Rating:
5.0
Ive been using Uhaul services from Storage unit rentals to truck rentals and from beginning to end the rental process is simple and straight forward. No gimmicks, no fine print or guess work. The facilities, vehicles and equipment are well maintained and super clean and the staff is always friendly and available for any assistance I need! Thanks Uhaul!
Kim L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha J
|
First Impressions
Rating:
5.0
Thanks
Carolyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BobbieJo L
|
Overall Experience
Rating:
5.0
Super helpful and convenient
Mario E
|
First Impressions
Rating:
1.0
My unit was broken into and the manager claimed that we were the ones that broken in and took our own stuff. We only access our unit 3 times a year, when we entered the building the building was open. The manager said that he had a video that he turned over to the police department and the police told me that no video was turned over. I feel that they could of been a little bit more helpful with this matter and they were not. Told me that they couldn't tell me that last time my code was used. Why would they say there was a video but nothing was turned over to the police. I feel that they have something to hide.
North D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita S
|
First Impressions
Rating:
3.0
I could of used my free storage unit before bringing back truck so I could empty the truck with out having to rent it for a second day or at least pro rated it..2 hrs from time it had to be returned and had to pay for whole another day and could of had it all done in 1 night if I had the storage unit at the time I rented the truck..the staff was very friendly
JACQUELINE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary b
|
First Impressions
Rating:
1.0
They didn't help me at all and when I told them that something was wrong with my storerage for months the never dis anything and they kept liein to me and then they called yelling at me at 10 pm at Night and at 2 am no they are very poor at what they do
tammy d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lea B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa M
|
Overall Experience
Rating:
4.0
Lots of mice issues but I'm not sure that's anyone's fault - just how self storage works. We were using outside storage, so it would be easy for mice to access. Otherwise everything else was fine. Ample security, plenty of light, staff was always friendly. Prices were acceptable. Will return for future storage needs.
Aaron H
|
Overall Experience
Rating:
5.0
Love the Location customer service very helpful and nice people with a smile made My day Helpful the manager showed me how to put in the number and how to get at my unit thank you U-Haul
Teresa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONICA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL M
|
Overall Experience
Rating:
2.0
Need to start taking payments for those who cant afford to pay full price by the due date
Quentin B
|
Overall Experience
Rating:
5.0
Clean and friendly
James T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean L
|
Overall Experience
Rating:
2.0
I feel I should be credited due to having to call an exterminator due to cockroach infestation that was not a problem nor has it ever been . 2176915748 shannonturner@yahoo.com
Shannon T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie A
|
Overall Experience
Rating:
2.0
The staff was very rude and disrespectful toward me at times. Once blocked the truck so I couldn't get it out of parking lot someone stole the keys out of truck at the apartment I was renting they told me I had to go to another place to order keys which cost a lot of money and I talked to someone else that make keys for U-Haul and he made the key at no cost to me so that guy was trying to get extra money out of me no I would not recommend that place on clearlake in Springfield Ill to no one and I will not trade their anymore. I had COVID when I lost my storage laying in a hospital so you mean there was no concern for that .
shirley l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
caleb f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyce S
|
First Impressions
Rating:
5.0
The people are polite! Answered all my questions and it didn’t take long to get in and out, for both pick up and drop off
Cory P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
earline b
|
First Impressions
Rating:
5.0
Great storage facility!!! Employees were very helpful.
FREDDIE O
|
Overall Experience
Rating:
4.0
I inquired, spoke to a woman, asking if there were discounted rates for a year contract. She said she would find out snd call me back.
No one ever returned the call🤷🏻♂️
RONALD H
|
Overall Experience
Rating:
5.0
Everything was excellent except the ceiling above our indoor unit was crumbling off onto our belongings. There was white ceiling power and flakes all over everything. The other thing that upset us is that we put furniture in there that had nothing wrong with it and now we are finding cockroaches in it. I am sure they came from other units since the ceiling of every indoor unit is open for any bug from other units to infest everyone else's unit. The employees were extremely friendly and helpful and we will still recommend the business to others. We were impressed with how clean the floors were and would see an employee cleaning each time we were there to move the items in and out. Thank you for your kindness to us, we will use U-Haul in the future if we need storage or truck rental.
marci l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon c
|
Overall Experience
Rating:
3.0
I had too many problems with the online service checking in
Valaree S
|
Online Move In
Rating:
5.0
Manager was great always helpful!
Stan N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donna h
|
First Impressions
Rating:
5.0
Staff was super friendly and helpful. Facility was clean and well maintained. Super affordable rates.
Lisa G
|
First Impressions
Rating:
5.0
Everything was great
robert m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David V
|
First Impressions
Rating:
5.0
The worker on Clearlake (Springfield, IL) at 3:30 on 8/10 was SO awesome and very helpful and friendly!
Taylor U
|
Online Move In
Rating:
5.0
Good
RONALD L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David K
|
First Impressions
Rating:
5.0
Thank you
Alfred C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Russell N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tina t
|
Online Move In
Rating:
4.0
Reserved a 10x20 unit. However given two individual 10x10 units upon arrival.
Climate inside facility was hot and muggy. Otherwise nice secure facility
Donald H
|
First Impressions
Rating:
5.0
The employees are very helpful and friendly I enjoyed the way that they made me feel welcome
Jean L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William C
|
First Impressions
Rating:
5.0
The service I received was excellent. Staff is very friendly,,, professional & helpful.
annet s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joe o
|
First Impressions
Rating:
5.0
Customer service alone was excellent. When I arrived I was assisted IMMEDIATELY! The employees were so nice and helpful. They walked me through everything to get me started. I am very grateful and will be recommending as well as a return customer. Thanks again.
WyTeaia t
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lori S
|
Online Move In
Rating:
5.0
Staff was friendly! Access was easy to use. I have already referred a family member to use their services. Thank you.
Elizabeth C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LaShonda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pedro p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Joshua T
|
Overall Experience
Rating:
5.0
Always great service
Tabitha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORI S
|
Overall Experience
Rating:
5.0
Very nice and helpful
Neil T
|
First Impressions
Rating:
5.0
Manager is awesome, great experience, personable and friendly and helpful. Place is nice and is using temp control which is set to a proper temp. Place is clean and is a convenient area for me and love the alarm and coding system
VIRGILIO P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nichole T
|
First Impressions
Rating:
5.0
Always responsive
SHEILA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELORIS C
|
First Impressions
Rating:
3.0
The floor in my new unit #0100 seems to dip a little either from previous tenants or the unit on the other side of the wall so, that had me worried a little bit if it will cave in.
Jessica h
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Valerie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald H
|
First Impressions
Rating:
5.0
Trento was amazing to deal with. Very good with customer service, kind and understanding in a difficult situation
Elizabeth F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CJ M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith m
|
First Impressions
Rating:
3.0
The latch was not repaired the whole duration that I stored my belongings...
sarah e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWANDA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathleen F
|
Overall Experience
Rating:
3.0
Could not seem to keep my reservation in their system .
Gregory S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA T
|
Overall Experience
Rating:
5.0
Keep up the good work
JULIUS S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dupri B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LECIA B
|
Overall Experience
Rating:
3.0
Online availability was limited to smaller storage units at the chosen location and I would have preferred a larger unit.
Cynthia J
|
Online Move In
Rating:
2.0
Only because they didnt have the storage unit I reserved for my move an they forgot my dolly had to use mileage to go back an then they they sent me to somewhere else they had no storage.either like I reserved with them earlier so they just gave me anything an now my.items are still in the truck at brunns lane saving mileage it.took away alot of time an.monies I had to pay.someone to wait.around an still no storage I need a refund or something to satify me
KELSHA O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beth P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Marissa S
|
Overall Experience
Rating:
5.0
They always were helpful always sweet and everyone took care of me even if I had a problem. They were amazing in helping me with uhaul truck rental as well!!! Love the whole staff and Steve always tell people to go to them because there the best in central Illinois!
Dominique O
|
Overall Experience
Rating:
1.0
You ask the wrong questions. The staff was helpful and alway tried to fix and many many problems that came up. On separate ovations I was charged for the wrong unit, over charged, after paying in full every month my unit was put up for auction “accidentally”. That was fixed and then my lock was changed by Uhal and no one had the code to get me in when I was trying to clear out.
DAVID T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharron C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adriana q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUDRA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shavona S
|
Overall Experience
Rating:
2.0
My items stored became roach infested
joya s
|
Overall Experience
Rating:
5.0
There were only 2 workers, and they were very busy, but super friendly.
LISA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
annet s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn J
|
Overall Experience
Rating:
3.0
I was asked my phone number when I requested a unit. No other information was confirmed. I have rented trucks before, and my information was provided. What happens to that info you have on file if it is no longer accurate? Moving forward, current information should be asked for regardless of what’s in your system.
Ebone L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorie D
|
First Impressions
Rating:
5.0
Wish the storage units were 24 hr access but otherwise we had excellent service!!
CANDACE G
|
Overall Experience
Rating:
5.0
The Clear Lake location is always friendly, helpful and professional. They are a great crew.
John L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tanner J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delonte P
|
First Impressions
Rating:
5.0
Staff was extremely helpful. We ran into issues with finding a 10x10 unit with a double door, but the representatives assisting me made sure to find a unit that met my needs.
Karen C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nedra s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sandy D
|
Overall Experience
Rating:
5.0
Excellent staff and very helpful.
wallace w
|
Overall Experience
Rating:
1.0
On 7/9 at approximately 3:45pm I arrived at the Clear Lake location in Springfield, IL. My husband, I and my father were greeted by a store associate by the name of “Fate”. We informed him that I had a reservation for a 10x20 storage unit. He looked by reservation by name and informed me that he could not locate my reservation. He then asked for my phone number and was then able to locate the reservation. He then asked me for my ID and a 2nd point of contact for the storage unit. After giving that information he informed me that they did not have any 10x20 units available but he could see there were two 10x10 units close by each other. It took him about 30 mins to locate a couple 10x10 units but was unable to merge them together in the system. We went to look at the units to ensure they were clean and empty. Upon coming back into the store he informed us that for some reason the system was not letting him book me for one of the units. He then began searching again but was only able to show smaller units. He then stated he located two units but one was smaller than the other. Be advised an hour and half already gone by and my husband and father had left because they were frustrated with the situation. He then sat back in front of the computer after I informed him that the units that were on the contract were not the units that we looked at. I told him that I would feel more comfortable with two 10x10 units. During that time another associate whose name I did not get an opportunity to ask, asked me what size unit I needed. I informed her that I needed two 10x10 units next to each other. She immediately got on her computer and located units 1050 and 1052 with in a matter of 2 minutes. She assisted Fate in place those units in my name and I was out of there in 5 mins. I was so upset because the entire process took 2 hours and 15 mins with “Fate” that took the young lady all of 5 mins to complete. I was also upset with the fact that we reserved a 10x20 unit a week in advance only because not have it available to us upon arrival. We are a military family that drove all the way from Kansas to Illinois with two small children just to have this inconvenient situation occur. My husband is still very upset about it and is asking that UHaul give the 2nd month of storage free for the inconvenience.
deidre s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erynn B
|
Online Move In
Rating:
5.0
We are very pleased with our experience with U Haul at Clear Lake and Dirksen Parkway. If we ever have a need for storage or moving projects, we will certainly use this facility.
Lorna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GAIL W
|
Overall Experience
Rating:
3.0
The entire experience was fairly easy, I did everything online. When you purchase a storage online they give you 2 options and I chose option (pay now) so that I could have everything ready to move my things in. Once I got to my unit, I realized I didn’t have a lock which was an option I chose so I could have everything ready. Well that wasn’t the case I had to ask someone for assistance and they both were completely clueless and kept saying idk what to do. I can’t give you something that we don’t have which was completely rude!!!!!!! I was trying to get in and out. I had to spend more money for something that was included in the option that I chose. If a lock is going to be included this is something that should ALWAYS be in stock to avoid any mishaps and unwanted rude customer service.
LaDreama J
|
Online Move In
Rating:
1.0
6 weeks into my boat storage I was informed that the facility was not zoned for the storage of boats or RVs, so I would need to move my boat ASAP. Very inconvenient considering I was out of town when I received the call and had to have someone else move thr boat. I was offered another facility at 3x the price I was paying but declined. Very unprofessional.
Richard R
|
Overall Experience
Rating:
5.0
Everything was clean
Samuel Z
|
First Impressions
Rating:
5.0
Stephen was extremely helpful and knowledgeable. Great experience!
Patricia K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ray D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Madylon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY R
|
First Impressions
Rating:
5.0
I was given a free month storage. I was very impressed and pleased with the service. Thank you.
Lynn J
|
First Impressions
Rating:
5.0
The local manager at the U-Haul storage facility we used was extremely helpful!!!
Tim N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
itiana a
|
First Impressions
Rating:
5.0
Stephen is amazing and was so helpful!
Jamie S
|
First Impressions
Rating:
5.0
The staff was SO HELPFUL EVERY STEP OF THE WAY. We move a lot for work and we feel so luckily to have picked this place.
Theodore L
|
Overall Experience
Rating:
5.0
Manager was incredibly helpful and professional! Made the whole experience very easy.
ARI S
|
First Impressions
Rating:
5.0
Super Clean, lots of reasonably priced storage units of all sizes, all types of moving supplies and equipment. Friendly.personable and knowledgeable staff!
ROBERT R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erich G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Colton M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SCOTT M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marissa S
|
First Impressions
Rating:
5.0
The Gentleman who helped me was very helpful made sure my storage room was sufficient for me and he was very courteous.
Cathrine J
|
First Impressions
Rating:
5.0
Everyone I spoke to was so helpful and able to direct me to the correct size boxes I would need to do my packing. I also love the fact that you buy back the boxes I did not need. U-haul will always be our go to place for storage and moving needs!
marci l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pam D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adriana q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kinzy B
|
Online Move In
Rating:
5.0
Well Done!
Robert J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathy S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUCY D
|
First Impressions
Rating:
4.0
It was nice they were open after I got off work.
I had to ask about the free month and free lock, but the guy was new.
Over all it was a good experience and everyone was nice.
TIMOTHY H
|
First Impressions
Rating:
5.0
Mountains of heartfelt THANKS to Stephen & his staff.
Yconda V
|
Overall Experience
Rating:
5.0
When ever I move again I going with them
Tilda G
|
Overall Experience
Rating:
4.0
We haven't actually moved yet but the interaction to date with uhaul has been very positive.
Pam D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin S
|
First Impressions
Rating:
5.0
Excellent customer service from all the staff I dealt with. I visited the facility several times over the last six months and was pleased with every interaction.
Jennifer H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noel B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathrine J
|
Overall Experience
Rating:
4.0
Need more customer service reps only one person working and process time too long
Rosia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vivian W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen F
|
First Impressions
Rating:
5.0
Very clean & well maintained facility. Friendly & helpful staff.
Mark Y
|
Overall Experience
Rating:
5.0
I would recomend this U Haul storage facility to everyone
Clark G
|
Overall Experience
Rating:
4.0
Na
Carol H
|
Overall Experience
Rating:
5.0
i had a very good time with the very nice staff of UHaul. and i will always do all of my business when the time comes around again at U-Haul. keep up the good work at you are doing so well at doing now.
Robert C
|
First Impressions
Rating:
2.0
It was consistently denying my payments
Matt B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
5.0
The staff at this facility were truly helpful and I would certainly go back. Should I need to rent a truck or van in the future, this is the store that I will visit. Bless you, thank you!
Stephen J
|
Overall Experience
Rating:
5.0
Staff was absolutely great! I will do more business with them.
Manager Steve treated me extremely well....great customer service.
RONALD H
|
Overall Experience
Rating:
5.0
Though we had a billing challenge early, management did a great job of rectifying the situation. The facilities were new and clean.
Access was fantastic.
john e
|
Overall Experience
Rating:
5.0
Na
Carol H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbra F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt O
|
Overall Experience
Rating:
2.0
Everything about the storage unit and the employees was great. Problem was that when I cleaned it out to move into my new house I had only had my things in the unit for a week and they still charged me a full month.
Stephen B
|
Overall Experience
Rating:
5.0
This facility is top notch! We experienced huge hiccups along the way with a cross-country move and Marcie answered my call and helped us through the entire process. She took care of us every step even extending a sincere ‘whatever you need’. After we are done with self-storage at this facility, if we are ever in need again, I’ve got their number. I would use and promote this facility again. Employees like Marcie are one in a million and truly care about their customers!
